Waited 10 days for the parts, then they couldn't find my appointment time I made in advance, when finished, no ball hitch, told they didn't have it in stock, had to go to auto zone, spend more money to buy the ball hitch separately, major service inconvenience.jeremy R.
Customer Reviews for U-Haul of City Heights
San Diego, CA 92105
(E of 43rd)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 11/25/2021: 7:00 a. m. - 3:00 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.MURRAY F.
The crew was amazing, friendly and professionalDAVID G.
El cliente no dejó un comentario.Jacob J.
All good there.Bryant C.
It was busy so more workers on hand would have been nice!BRITTNEY G.
Customer service definitely need some help. The Guy who helped me this time was unable to help me I had to continue to wait for the mobile order which was taking well over 30 minutes when it finally went through it gave me information that contradicted the information he had given me. He was very rude and was ignoring me at the counter. In the middle of our conversation he picked up the phone and started calling a different customer who hadn't brought back the van. If I went in there and he was working I would turn around and walk out. He was definitely having a bad day.Angelina G.
El cliente no dejó un comentario.TERRY S.
El cliente no dejó un comentario.MARTIN R.
El cliente no dejó un comentario.JAMES I.
Great staff!JAMES I.
Great service and the gentlemen who helped us was very polite and informative. ¡Gracias!YOLANDA A.
El cliente no dejó un comentario.ANGELICA V.
El cliente no dejó un comentario.MICHAEL B.
El cliente no dejó un comentario.ANGELICA V.
Good experience, however, there was an issue with closing it out and I was briefly charged for a 'wrong drop-off location' in Louisiana, when I dropped the trailer off in San Diego 24 hours after picking it up. I had to go to the location again to get it cleared up - I couldn't get thru on the phone on a Friday. Otherwise, once everything was explained, Jessie took care of me and handled everything quickly. I still like the tech though - phone notification of the closest drop-off, etc. The transaction was easy and good.LYNN M.
Robin is very customer service focused and his support was superb. Thank you for making moving even just a little easier for me.VICTORIA R.
Every employee that I spoke to on the phone or in person was very helpful and professional. Wonderful customer service!CHRISTEN H.
Rent me a truck that has a good tire that doesn't go flat making me lose half the dayROBERT P.
El cliente no dejó un comentario.JAMILA H.
El cliente no dejó un comentario.Christopher J.
Everything is good and cleanMU K.
El cliente no dejó un comentario.Dederia S.
El cliente no dejó un comentario.Christopher F.
El cliente no dejó un comentario.RICHARD T.
Guys were really good, good communication were lenient with me being late returning the truck. I'll rent again, am grateful to Jesse and JoelROBERT N.
The call center was terrific as was the manager at the store. 5 stars to both! No suggestions for improvement.ALAN K.
El cliente no dejó un comentario.Fulvio C.
El cliente no dejó un comentario.Tedd F.
El cliente no dejó un comentario.CHRISSY B.
The new manager Robin at El Cajon blvd shop is incredible - He is a hands on chief and ironed out my delay of the hitch - due to it being a new vehicle model - HE GETS MY VOTE AND UHAUL GETS HIM - I HOPE YOU CAN KEEP HIM - VERY DEDICATED !!!!!!!ðŸ‘ðŸ‘ðŸ‘GERALD A.
El cliente no dejó un comentario.DEAN T.
Pricing being more upfront on the website.SHANNON C.
The El Cajon location and staff were great. They were fast and helpful. Your site/app user interface and reservation system is horrible. I have had my last 4 reservations moved or cancelled in some way. You got me to trust you again by guaranteeing $50 if my truck was not available. You called my 30 minutes before my reservation and asked my to drive 45 minutes away to get it from a different location. I had to get a smaller truck to avoid the drive. I assume I wont see that $50. I would never use your company again if you didn't pretty much have a monopoly in most areas. Seems like you have some decent people running you locations but a terrible system for reservations!Nathan B.
Very professional workers friendly helpful and quick i really love picking up my trucks grom this location so keep up the good work guys your the best location yet.from Lisabo619@gmail.comLISA C.
El cliente no dejó un comentario.LAURA T.
owner said he would eye witness damage to car but i have to call... called dozens of u haul phone numbers... no results .. for a week now!robert T.
El cliente no dejó un comentario.DAVID R.
El cliente no dejó un comentario.DAVID S.
Great customer service! Thank you David.ALEXANDER N.
Everything was fast ...MANUEL A.
3 Running lights in tailgate are out trailer #RO 2149 JEdgar R.
the kid that help me was ass hole and not helpful i paid cash and stoped in the next day to tell him i was keeping truck one more day at 35$ i put up a cash deposit 100.00 he said i could not put up my cridet card because it was pre paid . then after i broucht back the truck he called me and said i owed 40.00 i said ok i will be in but now youi have gone into my prepaid card twice and have taken 25900 plus my 100.00 what the fuck you suck. i will see you in courtBENNY C.
I got to the location and the app told me I needed to go to anther location 20min away! When I got to the other location I could not drop off the truck because it was downtown San Diego and the location was closed. I couldn't find a way to do the drop off so I went back to the original one. What a pain! I was on hold for an hour waiting for someone to help me. No one answered. The next day I was able to get a hold of some from the place where I dropped it off. They were very nice and made sure everything was fine with the drop off. I would suggest you get someone to work on making the app more user friendly. I sucks.Jill W.
El cliente no dejó un comentario.Joseph S.
Very impressive on all counts. I estimated 30 miles driven and only drove 20. After using the mobile drop-off option, the credit for the unused miles went back on my credit card right away. Will use again as needed.Christopher W.
El cliente no dejó un comentario.HERNANDO R.
El cliente no dejó un comentario.DENNIS R.
I asked for a return location when I made my appointment. I was advised to drop the truck off at any uhaul location in San Diego. I drove to 3 places and no location would let me turn the truck in. Final I called uhaul again and they told me a return location. This should have been given to me when I made the appointment. Instead I got to drive all across San Diego. Again, the absolute worst experience and I would never use your service again.STEVEN F.
Worst customer service I have ever experienced. Three days to do a 1 1/2 hour job. Very unorganized lost record of first appointment, forgot to do my car on second appointment and then finally got job done on third day. Never got me the part I requested and he promised.diana B.
El cliente no dejó un comentario.KENNETH H.
El cliente no dejó un comentario.GEORDEN G.
El cliente no dejó un comentario.JAMES W.
Did a good job again. Thank you. Everyone was professional and niceALLEN D.
VERY friendly, and professional. Explained everything that was going to be done. Also, wiring harness was present, and they refunded money, the could have easily said that they needed to replace.Randy K.
El cliente no dejó un comentario.SILVIA G.
David did the installation. He was awesome!! Good price fast service. Very pleased with U-Haul of City Heights.Anthony S.
Great managementKELLIE S.
Great service, friendly and professionalMartin P.
El cliente no dejó un comentario.MAURICIO H.
El cliente no dejó un comentario.MIGUEL P.
El cliente no dejó un comentario.ROBYN R.
El cliente no dejó un comentario.ADOLFO G.
El cliente no dejó un comentario.Faroug A.
El cliente no dejó un comentario.Jordan B.
El cliente no dejó un comentario.JONATHAN I.
Was not given the correct key and was very inconvenient had to return for keyFresia G.
I declined the optional insurance but was still charged for it anyway. I believe the counter personal added it back in on purpose to meet their sales goals.David C.
El cliente no dejó un comentario.AMILCAR M.
El cliente no dejó un comentario.Jason G.
El cliente no dejó un comentario.LEONARD J.
El cliente no dejó un comentario.JOSE A.
Everyone working that day was on pointâ€”thanks for your help!JESSICA G.
El cliente no dejó un comentario.EUGENE L.
El cliente no dejó un comentario.David G.
El cliente no dejó un comentario.Otto D.
Wonderful customer service. John was absolutely great and attentive to our needs as well as the Assistant Manager who was there at the time (I didn't get his name).Nicole H.
El cliente no dejó un comentario.Adam B.
Notified and confirmed 4 hour use. Picked up at 4:15om and returned at 8pm and still charge after hours fee as they closed at 7pm.CHRISTINAH H.
Jennifer delivered the POD on Sunday. She was professional, polite, and knew exactly how to navigate the narrow roads and turnarounds in the complex - GREAT WORK JENNIFER, you are AWESOME!!Melinda H.
El cliente no dejó un comentario.Alejandro D.
El cliente no dejó un comentario.Craig W.
Excellent and friendly staffMARK A.
Had to drive 1 hour in the opposite direction to pick up the trailer I reserved.RICHARD M.
El cliente no dejó un comentario.ANANIE R.
Online check in took over 15 minutes, also needed to speak to front desk person to get the keys. Would have been much faster just speaking with front desk from the start.Ronald D.
Friendly and professional staff. I will rent again soon. Gracias.DAVID F.
El cliente no dejó un comentario.Malcolm C.
El cliente no dejó un comentario.Heide R.
Customer service was excellent! No improvement needed. I felt very well taken care of!GAIL B.
El cliente no dejó un comentario.Carlencie P.
Issues with app only . Service for pick up and return was excellent .ALBERTO U.
El cliente no dejó un comentario.HERNS B.
I wish I would have got an email that let me know that the pick up location had changed.EVAN T.
Great staff and servicesANDREW L.
I'm not sure the vehicle actually had a half tank of gas. I did not check the gas when I got in the vehicle, but had to add gas when leaving the uhaul after just 4 miles. Got a warning message on dash saying less than 50 mile range left. I had to add $50 to get ensure I'd cover my total round trip of 18 miles. So that was disappointing.STEVEN C.
El cliente no dejó un comentario.JEAN A.
Everything that I say here is meant to be constructive criticism and this is mainly directed at the company itself. The employees were nice and professional, but the van and dolly that I reserved days before were both not available when I showed up. They explained that even though I did everything properly, the company website has been allowing people to rent vehicles even when they're not available. Sorry to say it like this, but that is just complete incompetence on your part. It's not fair to your customers and it's not fair to your employees that have to be the ones to explain to your customers that your online reservation system is a mess. I was offered a sufficient pickup truck that was available and a discount which I appreciated (although it really should've been more). Not having a dolly made my move a lot more challenging than it needed to be, and if I had known that the one that I reserved wasn't actually available then I could've made arrangements to find a different one, but I was on a tight time frame and it was too late. Even though I was ultimately able to move the stuff that I needed a truck for in a timely fashion, it's likely that I'll use a different company for something like this the next time that I need to.REID C.
Would help to not give me an extremely dirty truck with food waste and trash in the cabin , then charge me a cleaning fee when I drop it off.Brandonuce R.
El cliente no dejó un comentario.Jake R.
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
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¡U-Haul es el instalador de enganches N.° 1 de América del Norte!
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