Super bueno en atencion 100% lo recomendaría
Jackson garciaCustomer Reviews for U-Haul of Cicero
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing. Everything was great 💯 🔥
Michelle SacramentoThe gentleman has excellent and patient and I can truly appreciate his customer service.
Sharon ClarkYou all didn’t have any staff I waited 30 mins to be seen the truck I received had a bad odor to it the brakes were almost to the floor and it kept jerking as I drove it it kept shifting in other directions it was horrible it to sooo long for me to move and get to my destination
Chavon JamesStop having other customers fill up the gas tank to 1/4 when we get the truck after a customer don’t put gas in the truck and it’s almost empty. Think about it.
KELI ALLENMaybe offer a free day of truck rental after renting the truck 4 to 5 times during a year
Wendy GilmoreHave more than one person at the counter.
Don WinstonLong story short. Redhead needs to go that works there. Didn’t want to work lied saying they’re had no trucks with 15 trucks in the lot. Don’t know her name because she had her name tag flipped at. Very poor service.
Alex BookerThank you everything excellent
Beatriz BautistaI have no complaints
BARBARA LEWILVan was real dirty, discussing steering wheel and outside very dirty
RONALD LAGOSHappy
Marcos AmadoExcellent, professional and seamless experience. Thank you.
Kevin KlustnerWorker was more into his personal phone conversation via his earpiece. I had swapped out a total of 3 cargo vans until I received one that was up to par
Tiffanee RileyIt was filthy, dirty smell, like cigarettes
RONALD LAGOSI’m happy
Barbara HoltExcellent service and equipment, would definitely recommend and rent here again
Jesus NevarezCustomer service A1 love everything about it I highly recommend them.
GLORIA HARGROVEProfesional
Jaime Valenciathis location was the best I have ever been to.
taniqua whiteYour app system with the checking in and checking out of the vehicles is horrible. It's not very customer friendly could use some updates and sometimes doesn't work at all
Christine palateriThe personnel at this location were extremely helpful and professional.
DWIGHT TAYLORNothing
angela pattonBe equal be the same What everyone
Daniel LoezaEverything was great
Latanya RutledgeWindow was left open and seat was all wet , remind customers to close windows
Miguel RisarioHave gas in the rental before the customer renting them so that the customer doesn't have to go to a gas station before a move and then maybe after to
TOMMY MORRISVan was extremely clean. Service was prompt and professional.
John KovacsNot sure where the Dropbox was to return key. Texted manager and no response. My experience with U-haul was great. This was the second location that I was scheduled to pick up the truck as there was no equipment at the first place. I paid double Uber fees to travel to both locations. Maybe not this branch’s issue but U-Haul in general needs to do better. I want my 50 discount because my truck was not guaranteed.
Latrice ThomasThe best people
Daniel LoezaNothing
Jama AbdiThe truck has the engine light on and it burns a lot of fuel .
Robert BauerWorst service . The Truck was dirty I found dirty disposable plates inside on the dashboard and the rear bumper was splattered with oil ... it seems like never was cleaned before rented. Definetly dissapointed..
Carlos AlcazarNothing the customer service was great 👍
Bruce PorterThe best people
Daniel LoezaThanks
Ricardo OrtegaWaited 30 minutes for help to return truck.
Samantha CarrilloWhen I walked in. There were three workers there. One was helping with a customer. The other two were just scrolling on the computer. After about 7min of just standing there with no one acknowledging me. I finally asked if no one besides the guy is working. By this time one of the ladies walked away and the lady that I had asked about working there called the lady that was leaving back.she then ••helped’’’ me by asking me how many bedrooms I was moving and proceeded to pick the truck for me not knowing if I could afford that one or not. I then got to the truck the windows was frozen and the wipers would not move so I asked the lady who had previously ‘’helped’’ me. She told me to hold on and took about another 6min coming over to me. She asked the guy who was helping another customer previously to clean the windows. To which he did. I then noticed that the rubber from the door was completely off. I then asked the lady who had ‘’helped’’ Me earlier to assist she totally had an attitude like I was annoying her. Would not recommend if she is there.
AISHIA HAMILTONfast and easy
enrique MartinezGreat service
Luana PerezWill only use this location.
Jennifer GarvinImproving the customer check out time, took 23 minutes to get the truck. The two employees were overwhelmed with customers Saturday morning.
Jesus GonzalezEverything was great. Good customer service.
Frances NowakExcellent experience and awesome staff
Luis RamonI had the best experience; keep up the good work
Chanel FinnerThe truck was somewhat clean but there was some safety issues that needed attention. First, the air bag on the truck needed servicing. And there was indicator that the tire was low. Plus I was held a $100 deposit and previously was not charged that deposit.
Frances NowakService was great!!!
Betty ClarkI purchased a hitch and install. Dropped off my vehicle at 7:30 am and picked it up at 5 pm. I was told that the installer had taken my key home with her. I had to wait over an hour at the facility for her to bring it back. She was also the manager. There was no offer to compensate me for my time loss. Very bad experience.
Jorge RodriguezClean trucks, keep up repair/maintenance on truck
JENNIFER GRIFFINEverything on the whole was good. I had no issues
Frances NowakThe best people
DANIEL LOEZACharles was great! He was very accommodating and made the experience really easy. I would definitely come here again.
Lyla Wakut | Overall Experience