Customer Reviews for U-Haul of Cicero

2,057 reviews

5027 W Cermak Rd   Cicero, IL 60804
(W Of Cicero Av)

(708) 656-8890

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Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(708) 656-8890

5027 W Cermak Rd
Cicero, IL 60804
(W Of Cicero Av)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Super bueno en atencion 100% lo recomendaría

Jackson garcia 
Rating:
3.0

Customer did not leave a comment.

KEVIN MENDEZ 
Rating:
5.0

Customer did not leave a comment.

Arturo Fonseca 
Rating:
5.0

Customer did not leave a comment.

Benjamin Piskor 
Rating:
5.0

Nothing. Everything was great 💯 🔥

Michelle Sacramento 
Rating:
5.0

Customer did not leave a comment.

BREHIA WALTON 
Rating:
5.0

Customer did not leave a comment.

Julie Kelly 
Rating:
5.0

Customer did not leave a comment.

JOSE ARZUAGA 
Rating:
5.0

The gentleman has excellent and patient and I can truly appreciate his customer service.

Sharon Clark 
Rating:
5.0

Customer did not leave a comment.

Lantina Withers 
Rating:
1.0

You all didn’t have any staff I waited 30 mins to be seen the truck I received had a bad odor to it the brakes were almost to the floor and it kept jerking as I drove it it kept shifting in other directions it was horrible it to sooo long for me to move and get to my destination

Chavon James 
Rating:
2.0

Stop having other customers fill up the gas tank to 1/4 when we get the truck after a customer don’t put gas in the truck and it’s almost empty. Think about it.

KELI ALLEN 
Rating:
5.0

Customer did not leave a comment.

Magda Rodriguez 
Rating:
5.0

Maybe offer a free day of truck rental after renting the truck 4 to 5 times during a year

Wendy Gilmore 
Rating:
3.0

Have more than one person at the counter.

Don Winston 
Rating:
5.0

Customer did not leave a comment.

LISA JONES 
Rating:
1.0

Long story short. Redhead needs to go that works there. Didn’t want to work lied saying they’re had no trucks with 15 trucks in the lot. Don’t know her name because she had her name tag flipped at. Very poor service.

Alex Booker 
Rating:
5.0

Customer did not leave a comment.

JASMINE THOMAS 
Rating:
5.0

Customer did not leave a comment.

Perry Jackson 
Rating:
5.0

Thank you everything excellent

Beatriz Bautista 
Rating:
4.0

Customer did not leave a comment.

JUAN ARANDA 
Rating:
5.0

Customer did not leave a comment.

benjamin guerrero 
Rating:
5.0

I have no complaints

BARBARA LEWIL 
Rating:
5.0

Van was real dirty, discussing steering wheel and outside very dirty

RONALD LAGOS 
Rating:
5.0

Happy

Marcos Amado 
Rating:
5.0

Excellent, professional and seamless experience. Thank you.

Kevin Klustner 
Rating:
1.0

Worker was more into his personal phone conversation via his earpiece. I had swapped out a total of 3 cargo vans until I received one that was up to par

Tiffanee Riley 
Rating:
4.0

Customer did not leave a comment.

Stoney Goodman 
Rating:
5.0

It was filthy, dirty smell, like cigarettes

RONALD LAGOS 
Rating:
5.0

Customer did not leave a comment.

michael esnpinosa 
Rating:
5.0

I’m happy

Barbara Holt 
Rating:
4.0

Customer did not leave a comment.

Vicente Hernandez 
Rating:
5.0

Customer did not leave a comment.

Tyrone Neal 
Rating:
5.0

Excellent service and equipment, would definitely recommend and rent here again

Jesus Nevarez 
Rating:
5.0

Customer service A1 love everything about it I highly recommend them.

GLORIA HARGROVE 
Rating:
3.0

Customer did not leave a comment.

Nekhil Patel 
Rating:
5.0

Profesional

Jaime Valencia 
Rating:
5.0

Customer did not leave a comment.

Simon Chandler 
Rating:
5.0

Customer did not leave a comment.

Letacia Lyons 
Rating:
5.0

Customer did not leave a comment.

Jorge Perez 
Rating:
5.0

this location was the best I have ever been to.

taniqua white 
Rating:
5.0

Customer did not leave a comment.

Jorge Perez 
Rating:
3.0

Your app system with the checking in and checking out of the vehicles is horrible. It's not very customer friendly could use some updates and sometimes doesn't work at all

Christine palateri 
Rating:
5.0

Customer did not leave a comment.

BREHIA WALTON 
Rating:
4.0

Customer did not leave a comment.

Juan Hernandez 
Rating:
5.0

The personnel at this location were extremely helpful and professional.

DWIGHT TAYLOR 
Rating:
5.0

Customer did not leave a comment.

Nicolas Dominguez Ramirez 
Rating:
5.0

Nothing

angela patton 
Rating:
5.0

Be equal be the same What everyone

Daniel Loeza 
Rating:
4.0

Customer did not leave a comment.

Sunnybhai Patel 
Rating:
5.0

Customer did not leave a comment.

Lamont Dawkins 
Rating:
4.0

Customer did not leave a comment.

Betty Clark 
Rating:
4.0

Everything was great

Latanya Rutledge 
Rating:
5.0

Customer did not leave a comment.

Rafael Cervantes 
Rating:
5.0

Window was left open and seat was all wet , remind customers to close windows

Miguel Risario 
Rating:
5.0

Customer did not leave a comment.

Jill Okamura 
Rating:
3.0

Have gas in the rental before the customer renting them so that the customer doesn't have to go to a gas station before a move and then maybe after to

TOMMY MORRIS 
Rating:
4.0

Customer did not leave a comment.

Alejandro Rocha 
Rating:
4.0

Customer did not leave a comment.

Nohemi Salinas 
Rating:
5.0

Van was extremely clean. Service was prompt and professional.

John Kovacs 
Rating:
3.0

Not sure where the Dropbox was to return key. Texted manager and no response. My experience with U-haul was great. This was the second location that I was scheduled to pick up the truck as there was no equipment at the first place. I paid double Uber fees to travel to both locations. Maybe not this branch’s issue but U-Haul in general needs to do better. I want my 50 discount because my truck was not guaranteed.

Latrice Thomas 
Rating:
5.0

Customer did not leave a comment.

Emoni Clark 
Rating:
5.0

The best people

Daniel Loeza 
Rating:
5.0

Nothing

Jama Abdi 
Rating:
5.0

The truck has the engine light on and it burns a lot of fuel .

Robert Bauer 
Rating:
1.0

Worst service . The Truck was dirty I found dirty disposable plates inside on the dashboard and the rear bumper was splattered with oil ... it seems like never was cleaned before rented. Definetly dissapointed..

Carlos Alcazar 
Rating:
5.0

Customer did not leave a comment.

SERGIO FLORES 
Rating:
5.0

Customer did not leave a comment.

Natasha Lake 
Rating:
5.0

Nothing the customer service was great 👍

Bruce Porter 
Rating:
5.0

The best people

Daniel Loeza 
Rating:
5.0

Thanks

Ricardo Ortega 
Rating:
1.0

Waited 30 minutes for help to return truck.

Samantha Carrillo 
Rating:
5.0

Customer did not leave a comment.

Xiomara Lagunas 
Rating:
4.0

Customer did not leave a comment.

Jorge Carmona 
Rating:
1.0

When I walked in. There were three workers there. One was helping with a customer. The other two were just scrolling on the computer. After about 7min of just standing there with no one acknowledging me. I finally asked if no one besides the guy is working. By this time one of the ladies walked away and the lady that I had asked about working there called the lady that was leaving back.she then ••helped’’’ me by asking me how many bedrooms I was moving and proceeded to pick the truck for me not knowing if I could afford that one or not. I then got to the truck the windows was frozen and the wipers would not move so I asked the lady who had previously ‘’helped’’ me. She told me to hold on and took about another 6min coming over to me. She asked the guy who was helping another customer previously to clean the windows. To which he did. I then noticed that the rubber from the door was completely off. I then asked the lady who had ‘’helped’’ Me earlier to assist she totally had an attitude like I was annoying her. Would not recommend if she is there.

AISHIA HAMILTON 
Rating:
3.0

fast and easy

enrique Martinez 
Rating:
5.0

Great service

Luana Perez 
Rating:
4.0

Will only use this location.

Jennifer Garvin 
Rating:
5.0

Improving the customer check out time, took 23 minutes to get the truck. The two employees were overwhelmed with customers Saturday morning.

Jesus Gonzalez 
Rating:
5.0

Customer did not leave a comment.

Christopher Jackson 
Rating:
5.0

Customer did not leave a comment.

abraham bedoyhernandez 
Rating:
4.0

Everything was great. Good customer service.

Frances Nowak 
Rating:
5.0

Customer did not leave a comment.

betty hoover 
Rating:
5.0

Customer did not leave a comment.

Daniel Loeza 
Rating:
5.0

Excellent experience and awesome staff

Luis Ramon 
Rating:
5.0

Customer did not leave a comment.

DANIEL LOEZA 
Rating:
5.0

I had the best experience; keep up the good work

Chanel Finner 
Rating:
3.0

The truck was somewhat clean but there was some safety issues that needed attention. First, the air bag on the truck needed servicing. And there was indicator that the tire was low. Plus I was held a $100 deposit and previously was not charged that deposit.

Frances Nowak 
Rating:
4.0

Service was great!!!

Betty Clark 
Rating:
2.0

I purchased a hitch and install. Dropped off my vehicle at 7:30 am and picked it up at 5 pm. I was told that the installer had taken my key home with her. I had to wait over an hour at the facility for her to bring it back. She was also the manager. There was no offer to compensate me for my time loss. Very bad experience.

Jorge Rodriguez 
Rating:
5.0

Customer did not leave a comment.

Omar Muhammad 
Rating:
4.0

Customer did not leave a comment.

rusty rolling 
Rating:
3.0

Clean trucks, keep up repair/maintenance on truck

JENNIFER GRIFFIN 
Rating:
4.0

Everything on the whole was good. I had no issues

Frances Nowak 
Rating:
3.0

Customer did not leave a comment.

Rusty Rolling 
Rating:
5.0

Customer did not leave a comment.

DANIEL LOEZA 
Rating:
5.0

Customer did not leave a comment.

DANIEL LOEZA 
Rating:
5.0

The best people

DANIEL LOEZA 
Rating:
5.0

Customer did not leave a comment.

Sergio Zuniga 
Rating:
5.0

Customer did not leave a comment.

Izzetta Clay 
Rating:
5.0

Charles was great! He was very accommodating and made the experience really easy. I would definitely come here again.

Lyla Wakut  |  Overall Experience 
No reviews have been submitted for this location.

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