Customer Reviews for U-Haul of Cicero

1,680 comentarios

5027 W Cermak Rd   Cicero, IL 60804
(W Of Cicero Av)

(708) 656-8890

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.

Servicios en esta ubicación:

Contáctanos

(708) 656-8890

5027 W Cermak Rd
Cicero, IL 60804
(W Of Cicero Av)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • habla español

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
1.0

I have rented a trailer and trucks from this location in the past. And with NO problems. However, this time was an eye opener. We rented a trailer. Had the hitch we purchased from Uhaul in stailled and drove off. We prepared for our trip and just before getting the interstate my husband realized that 5he trailer was moving. He pulled over to discover that the trailer was not properly hitched. That the pin was gone. I contacted the assistance number I was given in case f emergencies and was told that was our hitch and so for our problem. That they could call someone for us but because I couldn't specify what else might be wrong I would need to have it towed. And that there was no idea what the charges would be. The only certain thing was that I would be paying for it. With us stuck in the middle of the road my husband was forced to leave myself and our 3 children and go for help.. Luckily, my husband was able to walk to a Walmart to purchase a new hitch and fix the trailer. I rent this equipment 3 times a year for a private club event. With over 200 members doing the same. Trust me our late arrival was the center of many conversations. I was assured by some that because of the problem Uhaul would over some type of apology. And they are all waiting to hear. Before they make reservations for their July rentals?

Michele J. 
Clasificación:
5.0

When taking a reservation over the phone, let the customer know what location to pick up the rental. I went to Forest Park to pick up the rental truck, and I was bnit aware I was surprised to go to Cermak and Laramie. ,

wilson V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Asem S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Elijah B. 
Clasificación:
5.0

El cliente no dejó un comentario.

hilda M. 
Clasificación:
5.0

just what i need it good

andres V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberly D. 
Clasificación:
1.0

Customer service for this location is HORRIBLE. We rented a truck to move, were given a truck that was on empty in gas and instructed that we would be getting reimbursed for the gas that was left over after we filled it/used it. Upon return, we were told by another employee that they could not refund the gas due to the system being down and told to return on another day to speak to a manager. After taking the time to come back DAYS later the manager was of no help at all and said she could do nothing for us and to contact customer service. I will not be returning to this location or recommending UHAUL overall. Continuously getting the run around by everyone from the company for this simple basic issue is exhausting and ridiculous.

Alejandro M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Benjamin B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edwin R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tony M. 
Clasificación:
3.0

Flippant customer service. Tried to do pick up mobile, that took way to long to do, wound up going into store to pick up

Jennnifer T. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle M. 
Clasificación:
5.0

Everything was ok no problem at all

Esther G. 
Clasificación:
3.0

I arrived at 830a to pick up the truck, with the early online self pick up option. The online verification process took much too long, in spite having provided all the same information the day before. Then when I received the lockbox code, there was no key in it. I had to knock on the door and get the key to the truck from a worker. At the end of my rental, went through the return process and was told to drop off the key in a yellow drop box. This location didn't have one. Would be a nightmare if we were returning the truck after hours.

Syed K. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUANA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Oscar R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Luis G. 
Clasificación:
5.0

N/a

JOSE G. 
Clasificación:
5.0

I would come again they are well stocked and the customer service was great

PAMELA C. 
Clasificación:
3.0

El cliente no dejó un comentario.

FLOYD S. 
Clasificación:
5.0

El cliente no dejó un comentario.

julio P. 
Clasificación:
2.0

El cliente no dejó un comentario.

rachel C. 
Clasificación:
5.0

Truck didn't have a ramp and was not aware until started moving

kenyatta T. 
Clasificación:
5.0

The young man was very polite and thorough, I recommend this location!!

Jose S. 
Clasificación:
2.0

Make sure your employees are aware of the process and charges. It is a shame when they tell you they don't know what the charges will be. I asked what the charge is for gas and the associate literally told me she didn't know. The manager was standing right next to her and allowed her to repeatedly say she didn't know. I then said you need to be able to tell me the price per gallon and how much i will be charged. She looked dumbfounded. The manager came over took a look at my account on the screen and said your charge will be $6.00. I asked if I was being billed $6.00 and she confirmed yes. She said your receipt is being sent to your email on file. Well low and behold, my receipt came to me about 10 minutes later and I was charged $25. Ridiculous considering she had already told me the charge was $6. And I was only in need of gas because I failed to fill it all the way to the exact line. It maybe needed 1 gallon at the most and it appears I was charged for 5 gallons. Ripping people off!

Kelly K. 
Clasificación:
5.0

El cliente no dejó un comentario.

claudia E. 
Clasificación:
5.0

El cliente no dejó un comentario.

WOODROW G. 
Clasificación:
3.0

El cliente no dejó un comentario.

WOODROW G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eunice E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wanda T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sherika S. 
Clasificación:
5.0

The every store trade you the same equal

DANIEL L. 
Clasificación:
5.0

Excelente servicio, me encantó muchísimo

javier M. 
Clasificación:
4.0

El cliente no dejó un comentario.

John S. 
Clasificación:
1.0

Not charge people twice for renting

Adam R. 
Clasificación:
2.0

Staff were no where to be found and were unprofessional

La'Nesha B. 
Clasificación:
5.0

El cliente no dejó un comentario.

AIREAN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Danielle G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thalia L. 
Clasificación:
5.0

El cliente no dejó un comentario.

WOODROW G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Luis P. 
Clasificación:
1.0

Never Never Answer the phone!!! Over charge so make sure u check the receipt before leaving or check gas and miles

Christine L. 
Clasificación:
4.0

A larger parking lot, especially for the larger units.

susan P. 
Clasificación:
4.0

El cliente no dejó un comentario.

pete K. 
Clasificación:
5.0

El cliente no dejó un comentario.

WOODROW G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maria Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy D. 
Clasificación:
5.0

El cliente no dejó un comentario.

natividad H. 
Clasificación:
5.0

El cliente no dejó un comentario.

mauricio M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ismael Z. 
Clasificación:
5.0

Nada

Reynaldo C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Hipolito V. 
Clasificación:
5.0

Very helpful will recommend it to my family and friends.

Luz F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Teresa Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edgar G. 
Clasificación:
5.0

Nothing, attendee was very helpful

JOEL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dominique R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Fernando C. 
Clasificación:
5.0

The only problem I had with this location I reserved a truck picked it up at 11:30 and it had to be returned at 2:30 which only gave me 3 hours to move and have the truck back filled and returned

keisha C. 
Clasificación:
5.0

El cliente no dejó un comentario.

norma M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JESUS L. 
Clasificación:
5.0

El cliente no dejó un comentario.

BLANCA F. 
Clasificación:
5.0

Nothing great jod.

Ricardo P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Favian C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Billy G. 
Clasificación:
1.0

Clean out the trucks before giving them to customers.

Alexander P. 
Clasificación:
3.0

The inside of the back had as very nasty smell and it got on my items now I have to clean them !

Vernon B. 
Clasificación:
1.0

The truck we got was horrible trans was slipping all the way from Chicago to Atlanta the guy who did my rental put the wrong return address that was very far away from my new home on top of that they gave us the truck with barely any gas this was a horrible experience also we did a reservation which was changed to a different location and no one updated me on this at all.

cortney H. 
Clasificación:
5.0

Gracias

Carlos S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Alberto T. 
Clasificación:
5.0

Everything was perfect, thank you.

Teddy V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sergio L. 
Clasificación:
1.0

Under staffed and I was over charge!

Latina H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Samantha G. 
Clasificación:
4.0

Maybe have the trucks defrosted? but there were only 2 people working there at the time and they were working really hard for the customers. Very nice girls. The girl actually called to confirm the reservation, which was great since the reservation was switched from Forest Park IL to Cicero WITHOUT U-HAUL TELLING ME!

DANIEL P. 
Clasificación:
5.0

Is great customer service

OMAR C. 
Clasificación:
3.0

El cliente no dejó un comentario.

CRISTINO G. 
Clasificación:
3.0

More friendly

URIEL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTONIO M. 
Clasificación:
5.0

Please make sure the trucks are inspected when it is returned by customer... Because I had to put gas in the truck as soon as I drove off the lot....

WENDY W. 
Clasificación:
3.0

El cliente no dejó un comentario.

ANGELA M. 
Clasificación:
5.0

Nothing you guys are always very professional and I'm grateful for doing business with you and every time I stop in I'm always satisfied ⭐️⭐️⭐️⭐️

EDWARD M. 
Clasificación:
5.0

Everything was very good nice and clean truck was in good condition

DORIS B. 
Clasificación:
5.0

El cliente no dejó un comentario.

LATANYA W. 
Clasificación:
1.0

El cliente no dejó un comentario.

LARON L. 
Clasificación:
5.0

Costumer service was outstanding thank you. Thank you Maria for your assistance.

CEIL S. 
Clasificación:
5.0

El cliente no dejó un comentario.

AXEL T. 
Clasificación:
5.0

Keep same

MARCOS D. 
Clasificación:
1.0

inspect the truck but the customer let the customer know this is your truck

RAUL P. 
Clasificación:
5.0

Help to them

ELISEO D. 
Clasificación:
5.0

Change, Nothing everything was smooth and easy, the attendant was great and the return of the truck was easy over the phone.

Jose B. 
Clasificación:
5.0

Employees where great and helpful very polite and knowledgeable

MARIO L. 
Clasificación:
5.0

karina was awesome, nice, friendly, helpful, Amazing

JESSE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSE A. 
Clasificación:
5.0

I had a headlight go out as I was driving. Had to run back and switch trucks.

DAVID C. 
Clasificación:
5.0

Charles was great! He was very accommodating and made the experience really easy. I would definitely come here again.

Lyla W.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de contenedor U-Box
    Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Ícono de enganche para remolque
    Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Volver
arriba