Nothing at all. Keep up the good work!!
Bryan M.Customer Reviews for U-Haul of Campbell
Testimonials From Recent Customers
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Equipment could be a little cleaner, it was clean but it has been cleaner when I picked up in this location before
Crispen M.My experience contacting customer service afterwards was horrible. I would like to speak to someone just how bad this was. My email is roger.rustad@gmail.com
Roger R.online reservation system was easy to use; the manager at the location was pleasant and efficient and the staff person who brought the van to me was friendly. Vehicle was clean and easy to use, after hours return was simple. highly recommend.
June C.The vehicle had many more dings and dents than on the pictures.
Wido M.Fix check engine light clean garbage out of the cab
LeRoy G.All good, nice customer experience
Eric L.Keep up the good work
Osmer W.Only one person to handle check-in on a Saturday morning means a 30-minute wait in line despite arriving on time. But the store is well stocked and the 9' Ford van was in excellent condition. Return was quick and smooth.
Sean C.Excellent service !
Kazi H.Nobody greeted me at drop off and when I finally approached someone, they said they would be with me in a minute... I never saw that person again. The next person I approached just told me to leave the vehicle. Then I just happened to check the App and realized there was an self check-in procedure. Good thing I just happen to have the App on my phone.
John W.I use this location often. The vehicles are always clean an in food condition
Steve B.Very fast service in and out !!
Kent B.Everything was good
David A.Thank you Steve! Best Service!
Amy Mang C.Great job!
Cheri M.Steve Larson provided OUTSTANDING service. He demonstrated how to use the equipment. He also gave me a lesson on how to successfully reverse; back-up and park the trailer. It was amazing as I had always struggled in the past doing those things - but Steve helped me learn how to do this more effectively. Steve is an asset to the U-Haul corporation
CRAIG H.Iâ€m not sure how to avoid waiting in line for picking up the key although I preserved and paid full online with all the information uploaded, please be clear in instruction/guide of how to do that, thanks!
Tuan N.No one looked at the vehicle to know that return is good without more charges.
Frederick H.There is nothing that you can do to improve on the experience that I had. I didn't even have to wait in line to pick up the trailer or to drop it off. The trailer worked as it should, without incident and the experience was great all the way around,
Peter V.Great help. Friendly and efficient.
Wendy L.I've rented here several times. The trucks are always clean and well maintained. Staff is friendly, helpful, and very professional.
Kent T.A+ service. I will use service again.
Ronnie W.was short one moving blanket difficult to get in and out of. Pick up and drop off are frequently blocked. This needs to be thought out better
Jeff D.Peter was such a joy, helpful and kind when I came into buy boxes and confirm my reservation in advance of my move. Henry was warm and patient when helping me with the rent and return. Both outstanding! Thanks'
Karen D.Everything was excellent
kristen C.In my experience, the crew at Uhaul of Campbell is efficient and professional. The only complaint I have, and it is minor, is with the Uhaul website: The uploads of pictures of my driver's license never seem to complete properly. As a result, the manager must take pictures of my license when I arrive at Uhaul each time.
Michael O.Steve was very helpful and friendly!
Andrew P.Always like to use this location.
CATHERINE D.There was only a 1/4 tank gas and I didn't plan on having to get gas nor did I want to. There was a loud rattling noise that the manager told me was a known issue but I should not worry about it. The guy that checked me in was really nice.
Julie C.Employees had attitudes. Created some fake hold on my account so I had to call customer service.
Peter A.Best place in the Bay Area
sylvia G.I'm very appreciative with how proficient and efficient your team is. They got me set up extremely quickly and when I brought the trailer back I was on my way before I knew it.
CHRISTOPHER H.Great costumer service thank you .
EVERARDO R.I returned trailer yesterday, at 315pm, you charged me for an extra day, saying i returned at 740am this morning. I tried to call the store and the prompts said a 30 minute hold time!! Paul 408.482.7092
Paul C.It was a short rental. Staff were professional and equipment was in good condition.
Mohamad A.The person that helped us picking up the trailer seemed to be upset and made all efforts to show how much he did not want to be helping us. He did the job but his expressions and overall attitude made us feel that he hated what he was doing. The people that helped us when we returned the trailer were quite nice.
Javier M.This team goes the extra mile to help out their customers!
Rory C.Both gentlemen were very knowledgeful & helpful
Jeff V.No ash in ashtray, clean vehicle And drink trays and the light should work in the back of the truck as well
Rebecca H.U-Haul of Campbell is wonderful! Just that when there are a lot of people it can take a while to get your truck.
John L.Good price and excellent services
DANIEL R.Truck was dirty. For $90, you would think you would get a clean truck. Didnt impede the move, but just sayin
Jeffrey E.Customer service agent was very helpful and genuinely friendly. The equipment was fine --- as expected. But the service experience was exceptional!
DWIGHT L.My truck had a exhaust leak that was fairly strong, needs repair, but was clean. the contract stated the fuel was 1/4 tank but was actually 3/16, which I changed. Staff was friendly and nice!
MICHAEL F.Transaction went smooth. Good staff.
David B.You did a great job, the location can be tricky when it's busy. John
John H.You guys were perfect as always! Steve did a great job walking me through the tow dolly and had me hooked up quickly and like always he had a big smile on his face.
eric W.Be friendly and less I abhor my job attitude..dress more professional and not so sloppy..uhaul is a great company and your a big part of it. Your the face we inter-relate and interact with. Represent it
Frank S.Front desk guy (hispanic) was great, trailer hook-up guy (black) was awful.
Caleb H.Price per mile is WAY high… Return process was very good.
Bruce B.Yard staff was awesome. Very helpful and Knowledgeable.
TOM H.Great service
DAVID F.There were six of us in line on Tuesday 5/31/‘22. One person attending the counter. Another employee kept walking around with out doing anything that we could see. Two customers left. Very inefficient and careless. Finally the second employee went to the counter and helped customers. I almost left as I was standing in half an hour. EXTREMELY POOR SERVICE AT THE COUNTER.
John Z.