Customer Reviews for U-Haul of Campbell

8359 comentarios

1266 White Oaks Rd   Campbell, CA 95008
(Hwy 17 & Camden)

(408) 371-5183

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(408) 371-5183

1266 White Oaks Rd
Campbell, CA 95008
(Hwy 17 & Camden)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

great customer service

Mohammed M. 
Clasificación:
5.0

The Owner was very friendly, the truck was clean and ready on time. I wll definitely rent from them again. ¡Gracias!

Gary A. 
Clasificación:
5.0

El cliente no dejó un comentario.

KOUROSH Y. 
Clasificación:
5.0

Fast and good service

Tony R. 
Clasificación:
3.0

access to lot is confusing and awkward. return process was a bit of a cluster, but eventually went well.

KURT L. 
Clasificación:
2.0

Very slow check in process. They gave me a bad car and I had to go back inside and check in again with a new car. My reservation was at 9am and I didn't hit the road until 9:42am. It was a Saturday they should've been a little bit more staffed/prepped for the rush.

Nicole G. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIK S. 
Clasificación:
4.0

great customer service

JAIME E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Chris D. 
Clasificación:
4.0

Pay your employees more

Daniel L. 
Clasificación:
4.0

interior windshield was dirty and created a safety hazard while driving into the sun. so, minus one star. on site staff was excellent and the vehicle was otherwise in good condition. thank you...drbuff

BUFF G. 
Clasificación:
4.0

The truck rented had high mileage, poor brakes needing extra long stopping distances, even when the truck was empty, door seal was falling off and steering was slack needing half a turn to make any changes in direction. After renting trucks from U haul of > 8 years and other suppliers in the same period, this was the most unsafe truck I have ever rented. Price gouging was done by U Haul as the same truck at the first location booked was 50 cents cheaper per mile, this meant we paid >$125 more than expected. We had booked a 1 way rental which was never confirmed despite ~ 1 week daily follow up with your call center and locations, forcing a change to 2 way rental the day before. Overall rating would be 4 out of 10 at best, with 1 out of 10 for pricing

Barry L. 
Clasificación:
4.0

Was chaos this am during pickup. They were clearly understaffed in the yard. Took a long time to get vehicles moved to get my car in and trailer hooked up

Ryan F. 
Clasificación:
2.0

El cliente no dejó un comentario.

Kiara R. 
Clasificación:
4.0

The first person that helped me was mumbling questions, walking very slowly, and had a bad attitude in general. The other people were helpful and pleasant.

Patrick R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Delaine G. 
Clasificación:
5.0

The rental process was very simple and quick.

MINGGUI P. 
Clasificación:
5.0

Everything went very smoothly and the gentleman who checked me out once I returned with the truck was great. I can't think of anything you can do to improve for the next customer. Gracias

NANCY K. 
Clasificación:
3.0

Truck to have a quarter of tank of gas but it was below empty and I had reserved a hand dolly and it was not included, which I should have check before leaving but did not.

Kenneth G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeremy R. 
Clasificación:
5.0

El cliente no dejó un comentario.

William B. 
Clasificación:
5.0

El cliente no dejó un comentario.

nicole W. 
Clasificación:
5.0

It was easy and the location is awesome

DAVID M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Heather K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vernon R. 
Clasificación:
5.0

Everything was perfect. I wouldn't change a thing. Extremely easy experience.

NICOLE W. 
Clasificación:
2.0

I answered the first question as below average because it is a hard location to get to because it is at the end of the off ramp from 17. In the morning and afternoon there can be a lot of traffic coming off 17 making it a little problematic to get into the location. I can't say yes or no to recommendation for the same reason. I will be using them again because of the cool way I was treated last Sept. really nice people

William W. 
Clasificación:
4.0

El cliente no dejó un comentario.

David M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rob V. 
Clasificación:
5.0

Great check in and out. Excellent service. Friendly staff:)

SALLY C. 
Clasificación:
5.0

The return process after hours is frustrating as all hell. We tried every method with 2 different phones, we tried logging on the website uhaul/share, in mobile format, then in desktop format. We tried the app. No way to turn it in was fast or streamline. We fought with it for over 45 min, nothing worked, pages just refreshed over and numbers were invalid. We tried calling customer service and were on hold for over an hour. Eventually I unhooked the trailer and just left it in the parking lot without properly checking it in. The final 2 hrs of using was so god awful frustrating that it made the experience horrible.

THOMAS C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMI H. 
Clasificación:
5.0

You are providing a good service! Thank you!

NELSON ASDRUVAL P. 
Clasificación:
5.0

Great experience! Easy access and process for rental. The yard workers were very helpful, conversive and thoughtful. Highly recommend.

DAVID C. 
Clasificación:
3.0

Have a location closer to Fremont to pick up the equipment.

Audie H. 
Clasificación:
5.0

El cliente no dejó un comentario.

PETER L. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAVAD J. 
Clasificación:
1.0

Holy shit where do I even start. First, I made a reservation about a month prior to my pickup. I arrive and they tell me they don't have a truck. No text message warning me prior, no calls to let me know. I show up and the lady looks just as confused as I do. An employee from another location had to call me to try to schedule a different truck from a different location. Apparently she had to call 6 other people to see where they are. Somehow no one is able to properly schedule jackshit. After FINALLY getting a truck confirmed at a different location (20 minutes away), the worst was apparently not over. I had to deal someone who apparently put in their 2 weeks notice and was already mentally checked out. After 25 minutes of incoherent mumbling from him,I finally got the fucking truck. Maybe if this was an Amazon order running late it wouldn't be such a big deal. But my friend flew in from literally across the country to help me move, only to be met with resistance and incompetance. So much of my time wasted due to delayed plans. Didn't even hear a sorry once. Not only will I never use U-Haul ever again, but I will make sure anyone I've come in contact with will do the same. I honestly can't believe a company this mismanaged hasn't gone bankrupt. Fuck you.

EVA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES G. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris A. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDIN I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Reuel C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARCO S. 
Clasificación:
5.0

Everyone there was very helpful. Got the truck ready and sent me on my way. Fast friendly service.

DAVID P. 
Clasificación:
5.0

El cliente no dejó un comentario.

DELIA S. 
Clasificación:
5.0

I rent trucks a lot and this location is great. Trucks are clean. The staff is helpful and cheerful. This location has definitely been the best Uhaul I worked with. Gracias

GARY L. 
Clasificación:
5.0

El cliente no dejó un comentario.

David C. 
Clasificación:
4.0

El cliente no dejó un comentario.

TROY T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Argenisis D. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANGELA G. 
Clasificación:
5.0

Keep doing what you are doing Friendly, efficient and just an all around great experience

NICOLE C. 
Clasificación:
5.0

Great service and fair prices 👏

Oscar M. 
Clasificación:
5.0

Always a friendly staff and helpful!

Susan L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan K. 
Clasificación:
5.0

Very friendly staff! Efficient and fast.

Brian F. 
Clasificación:
5.0

Get soine tech help for your website. There is a MAJOR bug that created so much stress for me, numerous emails, calls with wait times only because, my password didn't work and I never received anything to remedy that via email or text as promised. IN the end, after the 10th call, someone helped me and told me that even though I had spoken to a live person and emailed back and forth, my account wasn't verified and she did that. Crazy! The worst part is that I asked to give feedback to a manager or supervisor and did not even receive a courtesy call. Moving is stressful enough without a challenge like that

Theresa C. 
Clasificación:
5.0

all employees were friendly and helpful.

Robert E. 
Clasificación:
5.0

El cliente no dejó un comentario.

John S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hooman N. 
Clasificación:
3.0

El cliente no dejó un comentario.

Edgar A. 
Clasificación:
4.0

El cliente no dejó un comentario.

THERESA M. 
Clasificación:
5.0

Friendly and quick!

Elena P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard O. 
Clasificación:
5.0

Service was great! I pulled in and was on my way in less then 5 minutes!!!

DONALD R. 
Clasificación:
5.0

Everything was good! Thank you

ABRAHAM M. 
Clasificación:
5.0

easy peasy

THOMAS M. 
Clasificación:
5.0

The personnel there were terrific, especially the guys in the yard! Thank you!!

ELLEN R. 
Clasificación:
3.0

You need more parking area for customers who arrive. You should strike a deal with the business to the south and lease some of their parking spaces. The man who processed my registration and paperwork was excellent, and I hope you keep him for a while. The truck mileage, 20 foot truck, was only 6.9 miles per gallon which is so low that you should warn your customers.

RICHARD S. 
Clasificación:
5.0

All good. Customer service reps were terrific!

Judy R. 
Clasificación:
5.0

Everything was excellent!

LORENA G. 
Clasificación:
5.0

I think the only thing I wish they can improve is the real-time update of approval/denial before taking the rental units so that it'll be ready for the receiving end and that they'll be able to see the updated approved/denied units beforehand.

BRIAN S. 
Clasificación:
5.0

Everything was quick and efficient.

HENRY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIC F. 
Clasificación:
5.0

Overall experience was good with one exception. very soon after I left the pickup location I noticed that the gas gage shows very low. I only needed the truck for a 25 mile trip but I was watching the gas level nervously the whole trip. They shouldn't let it go with gas that low.

Zoltan G. 
Clasificación:
4.0

El cliente no dejó un comentario.

SEAN P. 
Clasificación:
2.0

A 35 minute wait time to rent a trailer is way to long. Both employees behind the counter exhibited no sense of urgency to get customers out the door.

Lawrence S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Linda M. 
Clasificación:
5.0

The Check in and Check out services were both great. Our truck worked well and everything went well. Thank you!!

STANLEY M. 
Clasificación:
1.0

El cliente no dejó un comentario.

THANIT S. 
Clasificación:
5.0

It was amazingly great experience to rent a truck with U-Haul. Thank you so much.

Maung Maung Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHENG G. 
Clasificación:
4.0

El cliente no dejó un comentario.

PETER S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ELIZABETH S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT G. 
Clasificación:
5.0

I have been visiting the U-Haul location on White Oaks Road in Campbell, CA, once a month or so, for the past several years. Each and every visit is the same: Great service at a reasonable price. Henry, Balaj, Steve, Taylor, and Greg, always make sure that I'm well-taken care of. Keep up the great work guys, and I look forward to seeing you soon. Bruce McCombs

BRUCE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michaeljay Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

LINDA O. 
Clasificación:
5.0

The owner of this location is great! He is super friendly and knowledgeable! We've rented from here twice and it's been a wonderful experience both times!

Mariah T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Craig S. 
Clasificación:
5.0

Helpful service

Kevin M. 
Clasificación:
4.0

Clean is a relative term here. All things were working as expected.

TOM R. 
Clasificación:
5.0

Great customer service! Very efficient & courteous staff. Very happy with the experience.

VIRAJ A. 
Clasificación:
5.0

El cliente no dejó un comentario.

BONICELLA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

DONALD N. 
Clasificación:
5.0

El cliente no dejó un comentario.

MIRZA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL A. 
Clasificación:
4.0

Truck was filthy

MAURICE B. 
No se han enviado comentarios para esta ubicación.

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