Customer Reviews for U-Haul of Campbell

8237 comentarios

1266 White Oaks Rd   Campbell, CA 95008
(Hwy 17 & Camden)

(408) 371-5183

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Services at this Location:

Contáctanos

(408) 371-5183

1266 White Oaks Rd
Campbell, CA 95008
(Hwy 17 & Camden)

Services at this Location:

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

The equipment was new and in great condition. Highly recommend U HAUL for any move

FRANCISCO G. 
Clasificación:
5.0

El cliente no dejó un comentario.

VINCENT P. 
Clasificación:
5.0

Fast, easy, great customer service!!!

ROSIE S. 
Clasificación:
5.0

Everything went very well during my recent visit to UHaul on White Oaks Road in Campbell, CA. Steve, Taylor, Henry, Blaj, and Greg, all did a great job, making sure that everything went smoothly.

BRUCE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marian W. 
Clasificación:
5.0

El cliente no dejó un comentario.

EAN H. 
Clasificación:
2.0

Customer Service: both employees - the one behind the counter, and the one outside maintaining the equipment - appeared and interfaced with me like it was a 'necessary nuisance' to them. Each rushed me through the exchange, so much so, that they omitted to include my accessories, my pads and utility cart, to my box Van. = yet they assured me it was inside. (it was NOT).

Sherry P. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIC F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tina M. 
Clasificación:
3.0

El cliente no dejó un comentario.

ABHIRAMEVAN V. 
Clasificación:
5.0

The location was helpful because it was a reasonable distance to our location howeve it was very tricky to access the location.

Mark A. 
Clasificación:
5.0

El cliente no dejó un comentario.

PETER G. 
Clasificación:
4.0

We almost got stuck because of the way trucks were parked after hour returns. It was a mess.

REJO T. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS G. 
Clasificación:
5.0

El cliente no dejó un comentario.

TRENT D. 
Clasificación:
5.0

Great app for checking out the equipment

Carlo T. 
Clasificación:
4.0

Fast service!

jonathan J. 
Clasificación:
5.0

El cliente no dejó un comentario.

LISETTE R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven K. 
Clasificación:
5.0

This location and the employees were great! Fast in and out!! The problem is with the reservation process.. needs improvement

aaron T. 
Clasificación:
5.0

Would be very helpful for planning/logistics to have truck reservations (date & place of pick up) confirmed at time reservation is made rather than a day or 2 prior to pick up; otherwise, service was excellent. ¡Gracias!

Karen A. 
Clasificación:
5.0

El cliente no dejó un comentario.

GORDON R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gennady D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerry V. 
Clasificación:
5.0

Fast and easy pick up and drop off, friendly staff and helpful.

Guadalupe F. 
Clasificación:
3.0

I tried using my phone to do it without assistance. when I got there and opened the app it was not clear on how to get the truck. It showed to pick the pick up truck area but it was not there, I had to go inside and show the guy and he ended up helping me. sure glad it was during working hours.

PHILLIP S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark T. 
Clasificación:
5.0

Smooth and easy rental experience.

DAVID I. 
Clasificación:
4.0

El cliente no dejó un comentario.

AMY F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael D. 
Clasificación:
5.0

The best uhaul had a fuse that was blown in the trailer electrical connection Steve diagnosed and replaced it highly recommended

PETER G. 
Clasificación:
5.0

Your onsite customer service was brilliant. The young man who helped me rent the van was more than helpful. The initial vehicle had a low tire pressure issue that I thought he would fix. Instead, he said no need to delay me. He swapped vehicles and took care of the paperwork for me. It was great. On the return, the guy who checked me in was very interested to make sure that I had a positive experience and asked if he could help me with anything else. Your customer service is spot on. Well Done ! Your national telephone support leaves a bit to be desired. I spent an hour on hold ( 3 attempts at 20 min each time ) and never got thru. `What your phone support lacks, your on the ground staff more than made up for I'll use your location again, but I'll try and avoid calling in.

William P. 
Clasificación:
3.0

Pulled in and someone was outside to greet me. Quick turn around. In and out in less than 10 minutes.

DAVID K. 
Clasificación:
2.0

El cliente no dejó un comentario.

Mayra L. 
Clasificación:
3.0

I tried many times to call the store to ask a question. Always on hold for up to 15 minutes. Your customer service via telephone is terrible.

RONALD C. 
Clasificación:
5.0

Update your checkout process to include tire inspection when sending out equipment. I felt very unsafe with tires that had tread below 2/32” which is illegal.

ROBERT S. 
Clasificación:
5.0

El cliente no dejó un comentario.

BINO G. 
Clasificación:
5.0

Keep doing what you're doing

Siaosi L. 
Clasificación:
5.0

quick and easy - great price for value

Lars S. 
Clasificación:
2.0

Long line, gas tank was almost empty, owner that checked us out was rude. Greg was very nice and helpful

JACOB G. 
Clasificación:
5.0

Not sure. Staff was very efficient and the whole process was easy. I like the newer vans that show the area behind the van. I almost didn't find where to put the gas. Very clever to have it hidden when the door shuts. All in all easy in, easy out.

PATRICIA G. 
Clasificación:
5.0

El cliente no dejó un comentario.

VENKAT K. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEBORAH P. 
Clasificación:
5.0

Extraordinario servicio al cliente

DAVID F. 
Clasificación:
5.0

El cliente no dejó un comentario.

JASON S. 
Clasificación:
5.0

This was a last minute rental, I had no reservation. They were able to accommodate my needs. Yard staff was very helpful. Gracias.

Joseph W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Horacio L. 
Clasificación:
5.0

Excelente coustumer service

WENDY M. 
Clasificación:
2.0

El cliente no dejó un comentario.

DARRELL WRIGHT K. 
Clasificación:
5.0

Great service! Seem less experience

SCOTT O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Loraine R. 
Clasificación:
3.0

Customer service was ok. It would of been alot better if the people behind the desk would of explained more of the details on how I should do the checklist. I had to wait for another 45mins before I gotten an assistant. That's why I gave it an average.

VERNON F. 
Clasificación:
5.0

The Owner Scott Larson, A Class act and his crew!!!

DAVID J. 
Clasificación:
2.0

Don't charge for 2 gallons of gas when it wasn't used. If you do, don't put it right next to the 6miles driven on receipt

BRIAN C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Steve P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lawrence S. 
Clasificación:
3.0

Your App sucks! It reserved a truck that wasn't there. After wasting 10 minutes trying to check in on the App I had to go into the store to check in. While trying to check out on the App the agent was able to complete the check out quicker than I could on the app. The App was supposed to make it easier, but it made it harder.

David F. 
Clasificación:
3.0

Glass was filthy cab was dirty. For $600 and 2 days wash the damn truck first.

ERIC W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES B. 
Clasificación:
5.0

El cliente no dejó un comentario.

GRAHAM G. 
Clasificación:
5.0

El cliente no dejó un comentario.

MAUREEN F. 
Clasificación:
5.0

The 6x12 trailer is heavy to get off the hitch. After hour it would be great to have a jack

Patrice T. 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANCISCO G. 
Clasificación:
3.0

El cliente no dejó un comentario.

JOHN O. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID J. 
Clasificación:
5.0

Good vehicle, good service. No complaints.

WILLIAM G. 
Clasificación:
3.0

Kinder employees

Marissa D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristine A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cynthia W. 
Clasificación:
5.0

El cliente no dejó un comentario.

David S. 
Clasificación:
5.0

The shear number of upsells when making a reservation is irritating - I just want a trailer. One page would be acceptable

ROBERT LELAND S. 
Clasificación:
5.0

We had an excellent experience during our visit. The staff were very friendly and thoughtful. The whole process was a breeze and the turnaround was very prompt. It was a great crew that day. ¡Gracias!

HANINDER B. 
Clasificación:
5.0

Excellent Customer Service. The computer system errored on my reservation slightly, and the great local staff totally helped me out and made all the problems go away. Could not have been happier.

Todd L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Siaosi L. 
Clasificación:
1.0

When I received the pickup truck, the fuel gauge was on EMPTY! I spoke to the UHaul representative and he said that is the way it is and there is nothing they can do about it. I think it is fair to expect that a rental vehicle will have fuel in it, at least 1/2 tank. I would think that would be a standard policy and don't understand how UHaul could think that providing a rental vehicle without fuel would be an acceptable customer experience.

Michael F. 
Clasificación:
5.0

El cliente no dejó un comentario.

JACK C. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL M. 
Clasificación:
5.0

Newer trucks

JOSHUA B. 
Clasificación:
2.0

El cliente no dejó un comentario.

Justin S. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICKY L. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL K. 
Clasificación:
4.0

Customer service today was great - in the past it's been slow. Being able to obtain rental quickly really helps. Thx.

ROBERT A. 
Clasificación:
4.0

Install some sort of system that alerts employees if someone is in the store and needs to be helped so that they can come in from the yard or wherever they may be

Stephen D. 
Clasificación:
5.0

Truck needs maintenance

Alex H. 
Clasificación:
5.0

N/C

Larry A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lynne O. 
Clasificación:
4.0

Steve got me set up with trailer, friendly and helpful.

Mark L. 
Clasificación:
4.0

El cliente no dejó un comentario.

ROD C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ZAYA T. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER O. 
Clasificación:
3.0

The person who checked us in for our reservation mumbled and we could barely hear/understand him, and he did not seem very enthusiastic about being there. Using the online link to check in mileage and document our equipment return was extremely frustrating. There was no back button, so if we had to go back we had to start over. And we were not given any explanation about how to do this when we picked up our truck.

ELOY P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vianney J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Satvik D. 
Clasificación:
4.0

Pick up guy was excellent but the return vehicle guy was very surly. Without the return guy, i would have given you a 5 star.

GERALD M. 
Clasificación:
4.0

good customer service

JEFFREY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

GEOFFREY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK S. 
Clasificación:
5.0

Good customer relations by all! Not much to do on this group, they're all great!

Judith E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rita M. 
Clasificación:
5.0

Nothing. White Oaks is the best for sure!!! They are incredible workers and hope you realize how excellent they all are!

Curtis W. 
No se han enviado comentarios para esta ubicación.

Additional Services at this Location

  • Moving Truck Icon
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

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    Contenedores U-Box®

    We ship across town or accross the world!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Trailer Hitch Icon
    Enganches para remolque

    U-Haul is North America's #1 hitch installer!

  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

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