The truck cab should have been wiped/cleaned prior to our pick upDebra R.
U-Haul of Boynton Beach
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
I think you guys need to service this particular truck and the mileage what's between 16 and 20 mi more than the day before mileage you need to check the truck miles per hourTerence M.
The representative came out as soon as we pulled into the parking lot and had the trailer unloaded from the car in a matter of minutes. There were no long waiting and we are on our way within 5 minutes.Karen B.
El cliente no dejó un comentario.Terence M.
Staff were very helpful, polite and efficient at both the pick up and drop offGeoffrey J.
El cliente no dejó un comentario.Corey R.
Jerome/ Romi, and all the front desk personnel were extremely helpful, kind, and patient. Romi went above and beyond in customer service and we will be using this location in the future and continue to recommend them to our friends.Marie S.
There should have been a better selection of u-haul trailers. The one we received had intermittent brake lights and neither the directional worked. Voice saying it was unsafe to drive many cars dangerously cut us off were lucky with the. have an accident.Jill F.
Great service. Recommend this location!Alice M.
Kenedrix was awesome!!! He helped us out a lot and went far and beyond to assist my mom.Theresa C.
El cliente no dejó un comentario.Jason R.
El cliente no dejó un comentario.China W.
I would recommend that the online scheduling have a 1 hour buffer between appointments. The person returning the equipment I reserved was 30 minutes late which meant I hat to wait.John G.
Quick and friendly serviceDavid L.
El cliente no dejó un comentario.Kirsten S.
friendly work staff and very quick and efficientSalvatore B.
El cliente no dejó un comentario.Michael S.
El cliente no dejó un comentario.Andre C.
Overcharged me 200 dollars and I'm still waiting for it to go back in my account it's been 4 daysjoe M.
El cliente no dejó un comentario.Bruce F.
Great service by the attendants outside who disconnected the trailer.Clarence E.
I was told to return the truck with a completely full tank. I drove the truck maybe 5-8 miles total and had to put $15 worth of gas.Ruby P.
My poor rate is due to the fact that we had booked a 20' truck and received an email that there would be one there for us on the morning of our move, moving to New York. We had to be out of our condo that day due to a closing the next day, no time to revise this situation. When we arrived at the location the best they could do was a 15'. With the result that we had to leave thousands of dollars worth of furniture an d items behind us that we could not fit in the 15'. I am not done with this yet. Horrible, horrible situation to be placed inNoel L.
Owner checked me out and it was fast and painless. That she was on the phone with someone else was distracting, but she has a tough job and I understand the need. I was renting for the day and I was asked if I could have the U-Haul back at 3, 4, and 5pm which was strange, but again I understand they have a business to run and time is money.Major A.
El cliente no dejó un comentario.Regina N.
The staff who took care of us were all wonderful and knowledgeable. Well done all the way,Jane T.
Take better care of your equipment.scott W.
I was charged for moving pads and never requested them. The counter rep told me he would remove them and email my final bill. I just received it and the moving pads were never taken off. Please correct and email me back at firstname.lastname@example.org. Furthermore, the truck was not maintained. Service light was on, and passenger door handle was barely hanging on.Jonathan S.
Have used this location well over a decade. Have always had a good experience and friendly service.COURTNEY F.
El cliente no dejó un comentario.Joseph F.
El cliente no dejó un comentario.PESTAVIA M.
The customer service that I received was truly outstanding.Tracy O.
El cliente no dejó un comentario.Richard T.
The best!!!joseph M.
i have nothing to tell only i want to say wow wow ,super service,clean is your name.Donald M.
The staff at this location is amazing. Carlos, Mercedes, George and Ken are always super kind and pleasant and professional. Thanks to the crew for me being a repeated return customer. Thank you SO MUCH everyone A++++Jeffery G.
El cliente no dejó un comentario.Linda G.
El cliente no dejó un comentario.Rolanda E.
Mercedes M. Was a true professional. Kind, knowledgeable and proficient! Would rent from this location again!!GINA G.
Pick up was quick and easy. Drove a trailer over 1200 miles in two days and trailer rode very nice and had no issues and was well maintained. When returning ,again customer service was wonderful. Quick and easy no contact. I would definitely use them again and recommend to any one.Tracy F.
El cliente no dejó un comentario.Martin C.
The staff was exceptional and accommodating however after the mishap of a homeless person climbing out of the back of first truck the second ttruck I got into was so dirty thank goodness I had sanitize cleaner and a towel I clean the whole inside of the truck because I was already late meeting the movers who were waiting for me at the site and I knew I only had a certain amount of time available by the time I had to bring the truck back as I said the manager and assistant manager were very accommodating but on my original order I had ordered 12 Blankets a dolly and another kind of hauler for appliances but those were not put in the truck so I managed to get a dolly and six blankets all in all I know this facility is one of the best ones cause I've use that previously I would use that againSheryl C.
Uhaul representatives were professional and helpful. Equipment was old but in good shape. It was a good experience. GraciasEverett R.
i dont mine if interior not clean, but i think windshield and sides mirrors must be clean and clear - for safety reasons.Gayk S.
I was quoted 85$ and you guys charged 135$ and that's crazyTroy B.
Fast service and great conditionJose O.
Cargo van was filthy inside both cab and cargo bay. I had to clean cab windows and side vieW mirrors before driving.Craig W.
Time is money! Quick and easy to rent and return in busy times!! Thank youJames K.
This was customer service at its best. Outstanding employees.Bruce R.
I was not informed about the online vehicle inspection. The lot attendant was rude. The vehicle beginning mileage was more than reported. I reported the mileage online when I saw the email. I was charged twice for the extra mileage that I didn't use. This was a terrible experience. Please refund the extra charge I shouldn't have been charged in the first place.Jeanne S.
I haven't found any issues with this location! Staff is always on point!Jeffrey M.
Uhaul movers were amazing! Just 2 guys were excellent!Holly T.
El cliente no dejó un comentario.Michael S.
Location was overwhelmed. Did not have my reserved dollies. Had to find them at another location. Needs better management for this location.RICHARD D.
Charged me twiceBrionna C.
Better communication between call/reservation center and U-Haul store on what's actually availableGreg C.
El cliente no dejó un comentario.Jenyce L.
Nothing. everything was fast and simple pro nobl bably best uhaul I've been to. I def over filled the gas by accident but I fudddnjr wasBrian M.
El cliente no dejó un comentario.Crystal P.
El cliente no dejó un comentario.MARK M.
El cliente no dejó un comentario.Jill N.
The guys inside was super nice and make sure I had everything before I left and when I got back. I left something behind and went back up there and I picked it up thanks guys for your excellent customer serviceKimberly W.
The truck was filthy and smelled like cigarettes. I noted that when I picked up the truck on the paperwork. When returning it they wanted to charge me a $25 cleaning fee for something I picked up dirty. Very dirty. Tire air warning was on as well.EVERT V.
El cliente no dejó un comentario.Thomas T.
El cliente no dejó un comentario.Daniel D.
Not COVID 19 preparedness at your agency My van was dirty Broken mirror !David M.
The milage wasn't correct on the truck, the gas was at 1/8 and they said it was at 1/4 tank. No one inspected the truck before renting it to me. There was a piece of metal, a large brown paper and a air plug left in the vehicle which I returned to the facility the same say. Never had a issue like this before. I said some to the front desk when I returned the truck at around 5pm on 10.28.2020.Mark B.
The Customer services was pretty bad. The Truck smell like pee and half way my trip, it started raining and I get all wet, cause the cabin was leaking. It was a mess.Hector R.
You Really work hard there.. maybe there are better return flow solutionsJohn D.
El cliente no dejó un comentario.STEVEN B.
El cliente no dejó un comentario.Lawrence K.
El cliente no dejó un comentario.Miguel A. R.
I got the worse truck I hadKeith M.
El cliente no dejó un comentario.Henry J.
Very efficiently run with friendly staff. Our truck was ready to go as soon as we arrived.Kurt A.
El cliente no dejó un comentario.Jose T.
El cliente no dejó un comentario.Brian N.
El cliente no dejó un comentario.Elizabeth S.
I don't have anything bad to say. I do have to say that the 2 gentlemen that work at this facility on this day were fabulous to work with. They were very personable and friendly. That in itself is huge nowadays.Jeffrey K.
The guys working there were very polite and fast ,had me in and out with a matter of 5 minuets , I will only rent from there from now onJohn S.
I return the truck after hours and was charged a service fee. I wasn't told about the fee if I dropped off the key in the box. The same time that you take to inform the customer about dropping off the key, you can also let them know to check out on their phones to avoid the service charge. Simple communication goes a long way.Warren H.
Great guys working thereRaymond J.
El cliente no dejó un comentario.Alex P.
Nothing . The guys were great and fast , the trucks ran greatJohn S.
El cliente no dejó un comentario.De'Vante M.
El cliente no dejó un comentario.Brigina F.
El cliente no dejó un comentario.Yvette W.
The truck was blocked by trailers had to remove barricades and drive on side walk to get it out of the lot at 6 am . Also place didn't offer parking for my vÃ©hicule . Also fuel was on E , stuff didn't have a mask on and was approaching me I had to tell him to stay away .KAIES H.
The person who waited on me seemed poorly trained. When I requested a dolly, another staffer said they did not have any. I asked if he knew of another UHaul that might have one, he said no one has them and none would be coming soon. I asked why UHaul didn't have dollies, he said he couldn't give me what he didn't have. Clearly, that did not answer my question. Another problem was during the drive. The windshield wiper fluid didn't work. We purchased the fluid, thinking it was empty and in need of a refill; however, when we poured it into the container, it only took a small amount. It did not need the fluid, there must have been a blockage in the line that prevented the squirting of the fluid to clean the window. I thought UHaul checked these things during maintenance prior to a new rental. I mentioned this to the drop off location, so the repair can be made for the next customer.Rosemarie B.
El cliente no dejó un comentario.Anthony M.
The staff at the location were great and amicable. The van I rented was dirty inside and out. Drove as it should and very pleased overall with the location. Definitely will use them again.Javier V.
El cliente no dejó un comentario.Randy S.
El cliente no dejó un comentario.stephanie S.
El cliente no dejó un comentario.Kacie S.
They called me the day after I dropped off the truck after hours and insinuated that I never returned the keys when all along they were in the drop box ... Maybe they should have looked before calling and accusing me Of keeping the keys!Alyssa W.
The personnel was friendly and efficient... I felt bad for the associate, she was by her self in Avery busy Sunday morning... please hire more staff.Luis A.
I reserved a truck the day before coming to pick it up,the wait time was over an hour to get the truck. It was only one person checking persons out and the line was out the door. They had a problem with another customer reservations which they had to call corporate and that took 45 minutes alone. The clerk was trying to be helpful but she stated that she was not in a rush. She stated that it's always one person on Saturday when it's extremely busy. So my suggestions is to schedule more help in a busy location.johnson A.
Charged 3x as much than stated contract. It's a total scamBrett M.
They should start doing inventory as they start their shift. I returned my recent rental on the same day I got it. They never closed the rental until I went back in there the next day around 7: at night to find out if the equipment got stolen off their property. They claim they never saw the equipment on the lot all throughout the daydavid M.
The staff member who helped me was an incredibly professional going man. He was excellent. This is an excellent location and I've used it many times. Keep up the great work!!Alexander M.
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