Customer Reviews for U-Haul of Boynton Beach

6,405 comentarios

1319 N Federal Hwy   Boynton Beach, FL 33435
(S Of Gateway)

(561) 737-0615

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(561) 737-0615

1319 N Federal Hwy
Boynton Beach, FL 33435
(S Of Gateway)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Cambio de propano

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Parking

Gregory C. 
Clasificación:
5.0

Extremely helpful very satisfied

William J. 
Clasificación:
1.0

Got stocked on trafic on 95 and arrived minutes later that expected and they charge the hole day plus insurance.

juan M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL W. 
Clasificación:
5.0

El cliente no dejó un comentario.

CRYSTAL H. 
Clasificación:
3.0

After scheduling my reservation for a one-way truck rental, I re-confirmed 2 days in advance in person at the pickup location. When I arrived on moving day to pick up the truck, a staff member re-wrote the contract as a local move. The supervisor assisted the trainee after I stated the truck reservation was a one-way trip. The supervisor appeared to be annoyed, however, assisted the trainee with the contract. In addition, the contract indicated the truck's fuel level was higher than the actual reading. During the trip, several Service Alerts appeared on the truck's LCD display. This was disturbing at best and caused the truck to consume additional fuel. Not one staff member at this location provided a review of the truck's features, nor driving tips or key safety features while operating a U-Haul truck. Refresher courses in customer service skills, equipment diagnostics, and staff-to-customer review of key driving points in the safe operation of a U-Haul truck at this location would likely increase customer satisfaction and safety.

joy B. 
Clasificación:
5.0

I was I was quite please with my service yesterday. Your representative Shawn, was very knowledgeable. Thank you for your service.

Mable T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher S. 
Clasificación:
5.0

Easy to schedule appointment. The vehicle was ready as promised; friendly service.

CHARLES C. 
Clasificación:
5.0

El cliente no dejó un comentario.

NELINO R. 
Clasificación:
5.0

All good. Very good experience. Persoanal at location accommodating, helpful and aware of all arangements.

Paul G. 
Clasificación:
5.0

El cliente no dejó un comentario.

LEANDRO T. 
Clasificación:
1.0

We were an hour late and were charged for an extra full day. I had read where we could extend and not be charged a full day. Many different reviews stating different practices at different locations. And and depending on uhaul employee it was let go and they were not charged extra. This is an unfair practice and will not be using you all again. Very disappointed! I was also charged for two utility dollies that I had canceled. I will be contacting UHAUL about that. I will place my complaints with the Better Business Bureau and other entities plus social media. Thomas Jacobsen

Thomas J. 
Clasificación:
3.0

The truck had MANY dents all over it. A couple were not documented with stickers. If I had not taken pictures we would have been charged as the intake person asked if I had an accident. Thank God I took pictures! Front end off, drove like crap.

Jay H. 
Clasificación:
1.0

How dare you charge me 7$ for bringing a trailer back to the place I said I was going to bring it back to and not the place you changed it to the night before. You people are despicable and the next time I'll buy my own trailer or borrow from a friend.

JOHN R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Delecia C. 
Clasificación:
5.0

Inspect closer before renting. The right rear turn signal was burnt out.

Joan P. 
Clasificación:
3.0

Maybe he was having a bad day, but not very friendly

Jeffrey B. 
Clasificación:
1.0

They charged me for a list key we brought back, and customer service number never answers or you wait on hold till it hangs up. Days later and no result or money back....you guys are thieves.

Todd R. 
Clasificación:
5.0

Great staff

PANAGIOTIS S. 
Clasificación:
5.0

I would recommend this location, Everyone was customer service friendly

Theresa E. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAWN L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas M. 
Clasificación:
3.0

i paid for moving blankets... i was told it will be on the truck... it was not. I called an waited 57 minutes on hold to speak to someone. They told me they will remove it from my bill. Never Happened.

Robert S. 
Clasificación:
3.0

Truck was dirty. Truck wasn't ready at pick up time. Fuel was empty.

Kaitlin V. 
Clasificación:
5.0

Friendly staff.

Anthony S. 
Clasificación:
5.0

The people who run this rental location are great! They are professional and maintain their vehicles. Everything was smooth as silk. ¡Gracias!

Britton A. 
Clasificación:
3.0

Had duck tape on seat which ruined my shorts with adhesive

Derek S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric L. 
Clasificación:
5.0

Continue Excellent customer service

Kristie M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mindi H. 
Clasificación:
5.0

El cliente no dejó un comentario.

RAYAH K. 
Clasificación:
5.0

El cliente no dejó un comentario.

LYNN Y. 
Clasificación:
4.0

You need a bigger lot. Not much room for pickup and drop off.

Andrew P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dominique G. 
Clasificación:
5.0

The U-Haul team were very helpful, professional and did great work on the installation of the hitch and wiring. I would definitely recommend this location and the team who works there.

Chuck G. 
Clasificación:
3.0

Over priced compared to other locations

Shamilah L. 
Clasificación:
5.0

My intake was clear and concise all charges were detailed and explained fully. The vehicle I was given an engine check light on I was issued a new vehicle within 3 minutes.

ANTHONY D. 
Clasificación:
1.0

El cliente no dejó un comentario.

Sydney G. 
Clasificación:
5.0

The attendant was very helpful .

Sergio L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Michele C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Luis S. 
Clasificación:
5.0

El cliente no dejó un comentario.

PIERRE A. 
Clasificación:
4.0

The pick up was fast and easy. Ishmael was courteous and professional. He got me on my way quickly and answered all my questions about the truck. The truck was clean, well maintained and ready to go. I would recommend them to others.

Jennifer S. 
Clasificación:
1.0

El cliente no dejó un comentario.

Hailey C. 
Clasificación:
5.0

El cliente no dejó un comentario.

chris L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Paul D. 
Clasificación:
5.0

This location and the staff were an absolute pleasure to work with! Super friendly, accommodating and helpful. Moving can be stressful and we had some challenges along the way, I feel fortunate to have been in a space where everyone was so helpful and made the process a breeze when we needed to adjust last minute details.

lauren S. 
Clasificación:
3.0

Dude was a Dick!

RICHARD D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica E. 
Clasificación:
5.0

Customer service was excellent, staff was friendly and efficient!

Mark C. 
Clasificación:
5.0

El cliente no dejó un comentario.

CESIAH D. 
Clasificación:
5.0

El cliente no dejó un comentario.

John E. 
Clasificación:
5.0

Great customer service. Friendly staff. Lots of new equipment. I've used this location several times in the past few months and have always been very satisfied with their service and equipment. Would definitely recommend this location.

Angie B. 
Clasificación:
3.0

El cliente no dejó un comentario.

JOSE S. 
Clasificación:
1.0

Steve - I was provided your email from Mercedes at the Boynton Beach store located at 1319 N Federal Hwy, Boynton Beach, FL 33435. I had an appointment today for a simple conversion from a 4-pin t a 7-pin tow hitch and an brake controller install. See attached receipt. Unfortunately they were not able to install the brake controller, mentioned some power issue (not exactly sure why). When I went to pickup my truck, the truck would now only turn on for about 1 second and shut down. Also, the check engine light was coming on. I mentioned that and the installer said it was already on, which is very frustrating and a COMPLETE lie. My truck was in great condition when I arrived, and now it would even power on. Your team's only solution for me was to have it towed and call the Claims Dept. at Repwest. This was extremely frustratstting as I brought I a perfectly working vehicle and over the course of two hours my truck would not even start. The installer had just left the site and didn't come back eventhough he know my truck was not working. So I had to have the truck towed to my mechanic. Hopefully it is just a fuse issue or the installer mixed up some wires. I hope he didn't fry and circuit board. I called Repwest and they had me on hold for 45 and then disconnected the call. I need you to call me to give me a solid solution on reimbursing me for the tow and any repairs needed. This was an absolute disaster of a day. I had to walk halfway home, cancel an appointment and wasted hours of my time. Your team offered no solution after disabling my vehicle. Just to tow it and call a Claims Dept.?? It is not a claim, they broke my vehicle. They should have towed it or had someone to fix the issues they created. Please call me as soon ass possible.

BRIAN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Berthe-Anne V. 
Clasificación:
1.0

I had to go farther out to get a truck because the 1st location I went to the truck I reserved wouldn't start. It cost me thirty minutes and the hand truck was already loose. I didn't check Inside the truck before I drove off.

Cory J. 
Clasificación:
3.0

I had a bad experience overall. Had to go to 4 locations to return truck. Took 2hrs. Boyton actually helped. Make sure your location actually exists and is the correct address. I was given 2 incorrect addresses. 3rd address did not take my truck size. Nothing worse than filling truck up with gas and driving in circles with false addresses. Tired and hungry. Again did not receive my equipment and lengthy customer service holds of 30+ min not once but several times.

Nan S. 
Clasificación:
5.0

El cliente no dejó un comentario.

John T. 
Clasificación:
5.0

Everything went well-nice easy and pleasant transaction

Robert N. 
Clasificación:
1.0

just one person staffing entire operation. wasted almost 30 minutes waiting in line. TOTALLY unacceptable.

Ivan B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Raymond L. 
Clasificación:
4.0

The original drop off location had the incorrect address we had to Google the correct address drive all the way over there to find out that there's no other U-Hauls there had to call the 1-800 number and was able to find the location where I did drop it off and it was a big one around. So if I can have some kind of compensation for my time traveled and the over gas that I put in the truck would be great. Also I was just satisfied with if you look at my history I reserved a truck almost 4 years ago and I had a bad experience then and I called the 1-800 number and they promised that I would get a discount or free truck rental on my next purchase I told that I don't think I'd be running another truck but they said no problem they'll put the credit on and when I do rent my next truck I'll get it I didn't argue I just said okay well I happen to rent the truck 4 years later and they could not find the credit that is not fair. So I believe I should be reimbursed for some of the truck rental as part of the credit from 4 years ago the $40 in gas and the trouble we had to find the place not only was it us but our friends that were following had to waste their gas in time trying to help me drop off the truck. Please take this into close consideration because I believe I deserve some compensation thank you and have a great day.

Erica H. 
Clasificación:
5.0

I ordered a 10' van and my email said 10' but when I got to the uhaul location they only had 15' truck. I was disappointed to say the least but took the 15' truck and they only charged me for the 10'. In the long run it worked out better as I did not need to rent the uhaul for 2 days as I was able to pack the truck in one load. The employees at this location are nice and if I needed to rent a uhaul again, I would use this location.

Paula O. 
Clasificación:
4.0

Had trouble with the app. The truck seemed clean but smelled bad. No on premise parking. Staff was nice.

DIANE K. 
Clasificación:
5.0

Lights on trailer that I was given didn't work instead of just re-assigning me another trailer I got to wait 30 minutes for the mechanic to trace down the wires and fix it..

Albert D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES D. 
Clasificación:
5.0

Not anything everything was fantastic

Delores H. 
Clasificación:
5.0

I rented a dolly that was not in the truck. The mobile rent the truck service was awful. It kept kicking back to the 1st step everytime I completed a step. I couldn't check out either. Luckily it was during business hours as I needed help getting a dolly, getting the key (code didn't work), and checking out.

Jami A. 
Clasificación:
1.0

My drop off location was changed without me being notified. I had to drive 20 minutes out of my way after two days of moving. Very unprofessional experience. Won't get anything through uhaul again.

CHARLES R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ihosvany A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roberto A. 
Clasificación:
5.0

I appreciate the great customer service at the Boynton Beach U-Haul location on North Federal Hwy.

James B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott S. 
Clasificación:
5.0

El cliente no dejó un comentario.

David M. 
Clasificación:
2.0

Uhaul changed my appointment twice. Once without any communication and the other time with an email an hour before my appointment. Then, when dropping off my car, they entered the wrong phone number into the computer. I spent the whole day waiting for communication from the store. I called numerous times and their number directs you to the national number so I was unable to talk to someone at the site that could give me information about my car. Very frustrating experience!!! The quality of the trailer hitch and installation is TBD but I would give zero stars for communication.

Paula C. 
Clasificación:
5.0

This location is always well maintained and staffed with friendly, helpful people. The Truck Share 24/7 experience was much better at this location than at others in the area.

Daniel Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDRE F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Giuseppa B. 
Clasificación:
5.0

The man at the Boynton Beach location was very professional, great customer service, unhooked the tow dully within seconds. He made my drop off experience happen easy and fast.

ASHLEY J. 
Clasificación:
3.0

El cliente no dejó un comentario.

RANDY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHELE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

curt C. 
Clasificación:
2.0

My pick up location has been moved three different times. I had to refill out all my information when I arrived at this facility even though I had given that all on the website

Irene J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terrance J. 
Clasificación:
1.0

They forgot to put a dolly in the truck and then still charged me for it.

Frank L. 
Clasificación:
1.0

They overcharged me

Chrislet S. 
Clasificación:
5.0

Nada

VINCENT S. 
Clasificación:
4.0

El cliente no dejó un comentario.

James K. 
Clasificación:
5.0

staff is excellent

IVAN B. 
Clasificación:
3.0

Bomb The Car For Roaches

Ananda M. 
Clasificación:
5.0

It would be great if you guys have one ways next time. I did 90 miles and 20.9 miles bringing it back. That's extra money that could have been saved.

JAVARIS M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anudra P. 
Clasificación:
5.0

El cliente no dejó un comentario.

John M. 
Clasificación:
5.0

El cliente no dejó un comentario.

David C. 
Clasificación:
5.0

El cliente no dejó un comentario.

John H. 
Clasificación:
5.0

Extraordinario servicio al cliente

Richard G. 
Clasificación:
4.0

El cliente no dejó un comentario.

barry M. 
No se han enviado comentarios para esta ubicación.

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