Customer Reviews for U-Haul of Ballwin

10,035 reviews

14767 Manchester   Ballwin, MO 63011
(2 Mi W Of Hwy 141, Near Quicktrip at Ries Rd.)

(636) 230-6770

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Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(636) 230-6770

14767 Manchester
Ballwin, MO 63011
(2 Mi W Of Hwy 141, Near Quicktrip at Ries Rd.)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

STEVE TURLEY 
Rating:
5.0

Customer did not leave a comment.

Carla Griebenow 
Rating:
4.0

Customer did not leave a comment.

Robert Christoph Madison 
Rating:
3.0

Customer did not leave a comment.

Paula Reeds 
Rating:
4.0

Customer did not leave a comment.

Sofia Syed 
Rating:
4.0

Customer did not leave a comment.

Robert Fischer 
Rating:
5.0

I had a really great experience and the staff was super friendly, even at 7am on a Saturday!

Tim Woodrome 
Rating:
5.0

Customer did not leave a comment.

Maxwell Mick 
Rating:
5.0

I have never had a problem with Ballwin UHAUL and have used their equipment several times!

ROY MATULEWIC 
Rating:
5.0

Love your HD trsilers!

Robert Brennecke 
Rating:
5.0

Completely satisfied with all aspects. Love good service and competent personnel!

Janet Eckhoff 
Rating:
5.0

Customer did not leave a comment.

Steven Shabansky 
Rating:
5.0

Customer did not leave a comment.

dan Horn 
Rating:
5.0

Customer did not leave a comment.

Charles Wivell 
Rating:
5.0

Customer service was excellent. Uhaul agent was friendly, courteous, and helpful.

Jessica Geurin Martin 
Rating:
5.0

Great service

SIDNEY HOLLADAY 
Rating:
5.0

In and out both renting and returning in under 10 minutes

john evans 
Rating:
5.0

Customer did not leave a comment.

Michelle Jaegers 
Rating:
5.0

Customer did not leave a comment.

James Hartzell 
Rating:
5.0

Customer did not leave a comment.

ROBERT ATTEBERRY 
Rating:
5.0

Customer did not leave a comment.

Braja Mahapatra 
Rating:
5.0

Awesome experience Guy was great and work done well and on time

Vito Alu 
Rating:
5.0

Nothing! People were great!

Norbert Spicer 
Rating:
3.0

I was happy that the work started on my scheduled time. It only took about an hour for the mechanic to get the hitch on. I was pleased with the hitch. The only complaint I have is the bottom cover was not put back on the under carriage below the fuel tank. The mechanic indicated that per the instructions with the hitch, the areas he trimmed of the bottom cover did not allow the cover to be put back into place. He told me that the cover was not totally needed. I brought the cover home with me and spent an hour trimming and fitting it into place. I am disappointed that he did not spend the extra time to do a little bit more trimming and put it back on. He had the tools and the lift to easily work on it , where I had to crawl under the car to work on it. The reason I contracted U-Haul to do the install was so I would not have to crawl under the car. Jim

JAMES GOLDSBERRY 
Rating:
5.0

Customer did not leave a comment.

Chuck Miller 
Rating:
4.0

Work on the U-Haul app which is NOT user friendly at all. James L.(Hitch Professional) at Ballwin is the best! Thank you.

Mary Ellen Shores 
Rating:
5.0

We had a flat on our trailer and were stuck on the side of a busy highway. I called and help responded very quickly. Everyone was very helpful and professional.

Fred Harre 
Rating:
5.0

Customer did not leave a comment.

John Burtelow 
Rating:
5.0

The store was great stuff great

LaDarius Reed 
Rating:
5.0

Everything went smoothly. All U-haul employees I interacted with were helpful and easy to work with.

James Newcomer 
Rating:
5.0

Customer did not leave a comment.

stephanie Babb 
Rating:
5.0

Customer did not leave a comment.

clayton mcgee 
Rating:
5.0

They were very busy but took care of us in a reasonable amount of time. Staff is friendly and extremely helpful! Your dealer in Glenwood Springs, Colorado also took great care of us. The key to the lock on the trailer broke off in the lock Tuesday night. We went to the Glenwood Springs, CO dealer Wednesday morning and they cut off the lock and sold us a new one so we could promptly continue our trip home. They wre great!!

STEVEN BRENDLE 
Rating:
5.0

Customer did not leave a comment.

Kevin Simmons 
Rating:
5.0

Agents were courteous and helpful. I will recommend this site to others.

Richard Cole 
Rating:
5.0

Uhaul associates at this location were quick, efficient and extremely helpful

William Fleming 
Rating:
5.0

Super friendly and efficient associate.

Jeanne Ness 
Rating:
4.0

Make sure they enter the correct information. The customer service was excellent.

Stacy Scaife 
Rating:
4.0

Customer did not leave a comment.

Thomas Schaeffer 
Rating:
4.0

The entry was blocked with drop offs from the night before. The keys couldn't be found for the 1st truck. The staff found another truck, but the transmission sounded bad on that one. The 3rd truck was great but it was a drop off from the night before, so it was barely cleaned and blankets were missing. The staff did the best they could even before official opening hours. I also think the gas tanks should be filled all the way. It doesn't change your costs, and I didn't appreciate having to fill up in the middle of my move. Regardless, the job got done.

Ward Morris 
Rating:
5.0

The team was really busy yet had excellent customer service with each individual request! Highly recommend!

Constance Gilkey 
Rating:
5.0

The location was fine , the truck itself was a massive setback to the entire day. The trucks check tire light kept coming on. I called roadside and they told me to go to the nearest uhaul location which was 20 minutes out of my way. Took it there just to receive zero help from someone who had no idea what was going on. Called in again and they basically said unless you break down your own your own. Driving through country roads alone? Nice. It took over an hour out of our day and tons of stops and an overall unsafe trip.

Kate Kimber 
Rating:
5.0

Your agent was helpful and friendly. Took the time to explain everything. Really customer friendly.

Robert Middleton 
Rating:
5.0

Customer did not leave a comment.

kEVIN hALL 
Rating:
5.0

The back-up camera was not present! Having recently used a UHaul truck I expected this device, without it, it was a bit less comfortable backing up and out of a facility.

LEIGH ENGLISH 
Rating:
5.0

Customer did not leave a comment.

Gregory Manchester 
Rating:
5.0

Customer did not leave a comment.

MARK FREI 
Rating:
5.0

Customer did not leave a comment.

Daniel Heitz 
Rating:
5.0

Customer did not leave a comment.

Rajashree Pradhan 
Rating:
5.0

The staff at this location makes it the best Uhaul experience I have ever had. Truly an example of how to make people feel comfortable. I rented a truck on Saturday, February 24 and the team in the morning were exceptional.

Joseph Kohlhorst 
Rating:
5.0

Customer did not leave a comment.

Jack Gardner 
Rating:
5.0

everything was great

Jeff Brady 
Rating:
5.0

Right rear tire was really low when truck was full!

Frances Salia 
Rating:
5.0

The lady at the desk seemingly gives me dirty looks when I come in. Not sure what I did to upset her

Ben Leonard 
Rating:
5.0

Customer did not leave a comment.

Kathryn Haberberger 
Rating:
5.0

They were very helpful and very efficient.

Joseph Montgomery 
Rating:
5.0

I was very happy with the experience and team. They were very helpful, knowledgeable and friendly. I would recommend and definitely go back.

Mark Heffernan 
Rating:
4.0

Customer did not leave a comment.

Brian Armstrong 
Rating:
5.0

The personnel are always great. I pulled in and was off of the lot within 5 minutes or so. Great service from their staff.

Donald Gauvreau 
Rating:
5.0

Everything was great. Quick, fast, friendly service!

BRANDON BEZA 
Rating:
5.0

Customer did not leave a comment.

Kathy Smith 
Rating:
5.0

Would recommend

Jerrad Tolliver 
Rating:
5.0

The guys had the equipment ready for me when I arrived. Got the car carrier hooked up quickly and correctly. Met me when I returned and disconnected the carrier. This rental operation was seemless - I recommend the Ballwin U-Haul to anyone who asks.

Damien Flaherty 
Rating:
5.0

Customer did not leave a comment.

John Hagen 
Rating:
5.0

Customer did not leave a comment.

Qamar farooq 
Rating:
5.0

Customer did not leave a comment.

DARREL TAYLOR 
Rating:
5.0

Customer did not leave a comment.

Thomas Zurheide 
Rating:
5.0

The employees at this location went above and beyond trying to help me troubleshoot a trailer issue, and pivoted easily when we realized we needed to just go with a truck instead. I have used 3 different local U-Haul locations recently for my non-profit business, and this was by far the best employees I have encountered.

Joy Lavoute 
Rating:
5.0

This location is very good, staff is so courteous and helpful god bless them. I like all of them. Excellent store for neighbour hood.

Sreedhar Ramanadham 
Rating:
5.0

Customer did not leave a comment.

Nicholas Dotta 
Rating:
5.0

The U-Haul of Ballwin Associates were amazing. Will definitely work with them again!

Todd Sherman 
Rating:
5.0

Customer did not leave a comment.

Sharlene Thomas 
Rating:
5.0

Good equipment and very reasonable pricing! This rental worked out perfectly for me!

Keevin Schier 
Rating:
5.0

Convenient location

Patrick Casey 
Rating:
5.0

Customer did not leave a comment.

linda gibson 
Rating:
5.0

Customer did not leave a comment.

Lynne Ludens 
Rating:
5.0

Very good service

Yevgeni Krotin 
Rating:
5.0

Customer did not leave a comment.

Jerrad Tolliver 
Rating:
5.0

It was great! Fast, efficient, friendly!

STEVEN BRENDLE 
Rating:
5.0

Customer did not leave a comment.

Terry Einig 
Rating:
5.0

Friendly, professional staff

GEORGE SCHOPP 
Rating:
5.0

So easy to schedule and such a quick instal

Kate Hornburg 
Rating:
5.0

The equipment broke down along the way and had to be switched out. UHaul Butte did a great job of this. I'm not sure if there was anything that could have been done at the start of the trip in Ballwin, but I recommend reviewing procedures to insure the best quality of equipment before renting.

LEIGH ENGLISH 
Rating:
5.0

Great experience with this UHaul location! Everyone was professional and friendly! Made my moving experience less stressful for sure:)

Shannon Woods 
Rating:
5.0

New General Manager is Awesome! As is the Staff..

Tamer Sacakli 
Rating:
5.0

Exceptional service from all personnel at this location. Excellent job!!!

William Nisbet 
Rating:
5.0

Friendly staff.

JOHN METCALF 
Rating:
5.0

Customer did not leave a comment.

Joseph Polys 
Rating:
5.0

Customer did not leave a comment.

Nick Freeman 
Rating:
5.0

Customer did not leave a comment.

Danny Chatfield 
Rating:
4.0

Place was clean, truck was clean and ready to go, no issues. They had soem minor techincal issues, but were quickly resolved. Return was fast and easy.

Jimmy Wolfe 
Rating:
5.0

Customer did not leave a comment.

Muhammad Rahman 
Rating:
5.0

Customer did not leave a comment.

Byron Martin 
Rating:
5.0

Everything went so well I can't imagine a way to improve it.

TOM KRAFT 
Rating:
5.0

Customer did not leave a comment.

James Herridge 
Rating:
5.0

Customer did not leave a comment.

Dewayne Willis 
Rating:
4.0

Customer did not leave a comment.

sal pitti 
Rating:
1.0

I picked up the truck in the morning and the system was down and the guy said it was free for the day. I returned the truck but was charged full amount. I called to dispute it, the manage Chelsea spoke to me and on purppose hung up on me while I was talking. Extremely disappointed with disrespectful service. I demand to watch and listen to the audio of the store.

Abbasa Ali 
Rating:
5.0

Customer did not leave a comment.

JoAnn Siech 
Rating:
5.0

Keep stelp

James Easley 
No reviews have been submitted for this location.

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