Customer Reviews for U-Haul of Ballwin

8071 comentarios

14767 Manchester   Ballwin, MO 63011
(2 Mi W Of Hwy 141)

(636) 230-6770

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(636) 230-6770

14767 Manchester
Ballwin, MO 63011
(2 Mi W Of Hwy 141)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
2.0

El cliente no dejó un comentario.

Heather C. 
Clasificación:
5.0

Excellent customer service

ROBERT L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelly B. 
Clasificación:
5.0

El cliente no dejó un comentario.

William S. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN B. 
Clasificación:
4.0

El cliente no dejó un comentario.

NICHOLAS B. 
Clasificación:
5.0

Probably the 5th time I have rented from this location. The staff is always great; knowledgeable, efficient, friendly and keep smiling no matter how busy they are.

George H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vicki H. 
Clasificación:
5.0

Your reservation system is misleading. When I expressed concerns about your customer service people were rude. You need to commit to an equipment allocation or be clear that the equipment is not available at the desired location. I may not use UHaul again, particularly due to the rudeness of the last person that I spoke to.

Tracey C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kary K. 
Clasificación:
5.0

El cliente no dejó un comentario.

LYNN O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randal H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kent S. 
Clasificación:
5.0

El cliente no dejó un comentario.

TERRENCE F. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES H. 
Clasificación:
3.0

You encourage customers to do everything online. But when I was at the UHaul in Ballwin, they told me they could not install a hitch to my Audi Q7. They said they wish online wouldn't allow customers to make this appointment knowing it cannot be done.

THOMAS H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cory T. 
Clasificación:
5.0

El cliente no dejó un comentario.

ernst T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mario G. 
Clasificación:
5.0

El cliente no dejó un comentario.

WAJIHA N. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS W. 
Clasificación:
5.0

El cliente no dejó un comentario.

DOUGLAS W. 
Clasificación:
5.0

Friendly, helpful and quick!

Karen W. 
Clasificación:
2.0

I was charged for 90 miles I didn't drive. The location that rented to me forwards all calls to customer service. I can't get ahold of anyone to fix this!

ALYSSA H. 
Clasificación:
5.0

The staff was very quick and helpful.

JILL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michele D. 
Clasificación:
4.0

Driver door did not close without slamming. Window washer had no fluid. Cab still had minor trash in it.

ANDREW P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher K. 
Clasificación:
5.0

easiest rental experience ever! great inventory and availablity

LISA R. 
Clasificación:
4.0

El cliente no dejó un comentario.

James E L. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICK D. 
Clasificación:
5.0

El cliente no dejó un comentario.

SAAOUD M. 
Clasificación:
5.0

El cliente no dejó un comentario.

David D. 
Clasificación:
5.0

Seth and but team are the best in the area!!

SERGIU A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darryl H. 
Clasificación:
2.0

The clerk did not know how to handle a corporate account, she has to wait for another clerk to come and help, the 2nd clerk didn't know how to handle the situation, the location manager came and he said " I hate dealing with corporate accounts " and left, did not help or try to. The truck's gas tank wasn't Full as indicated on the contract, I have to take a picture of it on my phone check out, the mileage wasn't correct either.

murad Y. 
Clasificación:
5.0

For some reason locations direct lines aren't working and other customers complained too. This location has full staff and is willing to answer phones, but it keeps going to a service. It's an issue and needs to be addressed. Customer needs to be able to contact location directly!!!!

CRAIG G. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM T. 
Clasificación:
5.0

El cliente no dejó un comentario.

DENNIS W. 
Clasificación:
5.0

It was nice to see a full service UHaul office. I just wish I could have talked to a person in that office when I had a question.

JUSTINA B. 
Clasificación:
5.0

The front desk was great! She added some extra miles because of the in-town move was a little further than normal.

JOEL H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Philip H. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRUCE U. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIMOTHY K. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sky D. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT T. 
Clasificación:
4.0

The 4x8 trailer you rented me leaked around the doors. We passed through several heavy rain storms during our trip and when we reached our destination and open the doors we discovered that all of the things that were packed near the doors were completely soaked. Some of the blankets we rented from you and had some of our belongings wrapped in were wet when we reached our final destination. We had taken them out to let them dry and forgot to put them Back into the trailer when we returned it I do believe you're charging me for those blankets but at the very least I think that you should not charge me for my inconvenience and the damage that occurred to the things that were packed by the door. You need to either fix the doors on the trailer or take the trailer out of service. I'm not sure if I will use UHAUL when I am in need of a trailer in the future.

James D. 
Clasificación:
4.0

El cliente no dejó un comentario.

BARRY H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Carolyn G. 
Clasificación:
5.0

staff is always great

RICHARD H. 
Clasificación:
5.0

Manager and all employees were exceptionally professional and attentive. Please recognize them. Gracias.

ANDREW I. 
Clasificación:
5.0

Nothing, excellent service.

Agustin C. 
Clasificación:
5.0

Great service....easy and fast. We will be back in a few weeks for another rental. Only issue was one of the trailer tires was almost flat when we got it home...we just filled it up.

JULIA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Blake S. 
Clasificación:
4.0

Quick and helpful

Jeff W. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID R. 
Clasificación:
5.0

El cliente no dejó un comentario.

mike W. 
Clasificación:
3.0

I'm sure it was in the fine print but it would've been nice to have been told about the 24/7 equipment return when I picked up the trailer. I was charged for an extra day because I didn't have it back at 7am on the dot. Could've dropped it off the night before if I had known that was an option.

JOSEPH W. 
Clasificación:
5.0

Jason was very courteous and knowledgeable. He knew exactly the trailer I'd need. I was new to pulling a trailer and he talked to me about how it would handle and safety. I had no problems and it all went smoothly. I would recommend this store and staff.

LAURA H. 
Clasificación:
1.0

I drove the truck 3miles and returned in just over 30min year was charged for 3-gallons of gas - NO WAY

SCOTT R. 
Clasificación:
5.0

Super easy return. Guy was friendly and helpful.

stephanie S. 
Clasificación:
4.0

El cliente no dejó un comentario.

ROGER C. 
Clasificación:
5.0

The employees were very professional. The equipment was in really good condition. The chekc in and checkout was nice an smooth. Thanks.

Ryan P. 
Clasificación:
5.0

Everything went great

James B. 
Clasificación:
4.0

El cliente no dejó un comentario.

MEGAN B. 
Clasificación:
5.0

Quck checkout and helpful getting hitch hooked up with good suggestions.

Timothy U. 
Clasificación:
5.0

El cliente no dejó un comentario.

James W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Katrine B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin M. 
Clasificación:
1.0

Didn't have a pick up truck. Discouraged me from using online check in. Two ladies were bickering behind the counter. Then they gave me a 17ft van which was fine for my needs but the gave me the wrong one so the mileage and fuel didn't align to the contract. Tried calling and was told I need to wait 25 minutes before talking to a customer service rep. Everything worked out but it was a disappointment. On a side note, I am a shareholder in Amerco and was also disappointed from a shareholder perspective. I've always admired Uhauls business model and have had good experiences in the past. Hope this was just a bad day for that location and not something more systemic. FYI I live the truck 24/7 model and it's needed as competitors enter this space but it only works if the locations are participating. I really don't want to stand in line for 15-20 minutes and talk to someone when I only need a pickup for a couple hours.

JASON H. 
Clasificación:
5.0

Need to sweep out the truck better.

DANNY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia G. 
Clasificación:
5.0

El cliente no dejó un comentario.

James P. 
Clasificación:
5.0

The employee were very nice

CLAYTON RUSSEL K. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEROME N. 
Clasificación:
5.0

Figure out what steps need to go after one another. I kept having steps that told me to check something and THEN it asked for a picture when all of that should be on one screen.

Jazmine L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Nathaniel S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas C. 
Clasificación:
5.0

Employees are very helpful and courteous

WILLIAM B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joel E. 
Clasificación:
5.0

Customer service was excellent, they well above what I expected

WILLIAM E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Warner R. 
Clasificación:
5.0

Big, well lit parking lot is helpful when returning.

Michael M. 
Clasificación:
5.0

Great service

STEVEN L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Katherine B. 
Clasificación:
1.0

1.) I was told pick-up trucks were not available at the location I requested. However, when I arrived there were 3 u-haul pick-up trucks in the lot. 2.) I was not told by either representative on the phone or at the store that I needed to do a drop off check. Since I was moving the whole time I rented the truck, I never checked the confirmation text. I got charged the $20 "convenience" fee for checking. Not sure what I paid for. All of the interactions with upcharging to a larger truck that I didn't need and the convenience fee makes everything U-haul does look like a cash grab. Will not be using U-haul again. I will probably just switch to Menards rental trucks.

CHELSEA S. 
Clasificación:
3.0

The truck was clean enough - BUT - it was the worst U-Haul ever driven! There was concern that it wouldn't make the trip. A tune-up was definitely neede before use!

JOY H. 
Clasificación:
4.0

El cliente no dejó un comentario.

RONALD B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert J. 
Clasificación:
5.0

El cliente no dejó un comentario.

EMILE P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edgar W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY A. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD H. 
Clasificación:
3.0

They did need to do a better job of cleaning out the trailer before we picked it up. There was quite a bit of dirt from prior rentals. Also the person who helped us at the counter didn't seem to be aware that we had done the online check in prior. It took longer at the counter than it should have.

Rick T. 
Clasificación:
5.0

Great service

Adam O. 
Clasificación:
5.0

El cliente no dejó un comentario.

William L. 
No se han enviado comentarios para esta ubicación.

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