Customer Reviews for U-Haul of Auburn

1,484 comentarios

256 Genesee St   Auburn, NY 13021
(Between Delevan St and Woods St)

(315) 253-8466

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(315) 253-8466

256 Genesee St
Auburn, NY 13021
(Between Delevan St and Woods St)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
4.0

El cliente no dejó un comentario.

Robert M. 
Clasificación:
1.0

This was an hour and half drive for me to pick up. Which messed up my plans for moving what I was picking up. Do not understand how you can rent a truck and its not at the location you picked. If I wanted another location I would have picked that one.

Paula A. 
Clasificación:
5.0

El cliente no dejó un comentario.

russel S. 
Clasificación:
3.0

I am absolutely livid about the return policy and being misled about how the check in process absolutely has to be done at the site but that is not clearly indicated in the contract at the outset. I rented a truck for my daughter to move home but for some reason they wouldn't let me do the check in (on my dime) even though I had PROOF the truck was returned, because I wasn't AT THE LOCATION I couldn't return it through the website. This is basically lied about on the contract and I ended up paying for a full tank of gas AND ANOTHER $80 because I was not ALLOWED to upload the geotagged picture of the truck back in its spot because I was not there. ZERO STARS DO NOT RECOMMEND UHAUL AT ALL

ilsa M. 
Clasificación:
5.0

El cliente no dejó un comentario.

James W. 
Clasificación:
5.0

El cliente no dejó un comentario.

terrence M. 
Clasificación:
5.0

El cliente no dejó un comentario.

John B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ralph S. 
Clasificación:
2.0

Charged me for insurance when I did not request imsurance.

Salvatore B. 
Clasificación:
2.0

You Canceled my first reservation even though it was an after hours pick up. And you charged me $50 which I knew none of this till I came to pick up the van that you canceled. I had to reserve again. I left a message on the reservation that I would be running late for pick up and again you canceled. I dealt with the attending guy at the location and he was horrible and rude. I told him I had a message attached to the reservation and he said he doesn't even bother looking at them. I can honestly say I will most likely never rent from Uhaul again.

Mark S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ATHAVAN G. 
Clasificación:
4.0

El cliente no dejó un comentario.

paul K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Daniel M. 
Clasificación:
1.0

Try cleaning the ashes out of the cup holder and actually taking care of your vehicles so I don't have to return them halfway through my move due to lack of driveability and then making it impossible to get a refund after a major inconvenience

benjamin B. 
Clasificación:
5.0

El cliente no dejó un comentario.

AMRITPAL S. 
Clasificación:
2.0

I dropped off the truck but it wasn't recorded as returned so I had to return the next day to get them to record the return. I went through huge hassle to pick up the truck in CT (all Kinds of online verification) yet dropping off the truck had no checks and balances.

Toby M. 
Clasificación:
5.0

El cliente no dejó un comentario.

cassandra M. 
Clasificación:
5.0

Customer service was excellent

Joel P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin B. 
Clasificación:
5.0

I have never seen such an efficient operation. I dropped of my trailer in less than 10 minutes. Best experience ever.

Bob R. 
Clasificación:
5.0

Had an issue with the equipment in Iowa on our way back to NY. We contacted the Roadside assistance and they were able to get us to a U-Haul location in Iowa that was able to put in new rivets on the door latch since the original ones broke and the door wouldn't stay closed. Service was very good and we finished the trip on time.

Dennis E. 
Clasificación:
3.0

El cliente no dejó un comentario.

David R. 
Clasificación:
5.0

Disappointed and frustrated with the time slots that were available, but all worked out!

Heather A. 
Clasificación:
5.0

Drop off couldn't be any easier

Ron M. 
Clasificación:
5.0

El cliente no dejó un comentario.

David E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Denise H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Denise H. 
Clasificación:
4.0

El cliente no dejó un comentario.

JENNIFER L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adelaide D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Martha V. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mary F. 
Clasificación:
3.0

El cliente no dejó un comentario.

thomas L. 
Clasificación:
4.0

Make sure that it is clean there was something in the bed that got on my material that should have been swept out

Charles S. 
Clasificación:
5.0

Easy as pie…Thankd

shane B. 
Clasificación:
5.0

El cliente no dejó un comentario.

PETER T A. 
Clasificación:
2.0

Ignored mostly by staff … no restroom available for customers which was particularly bad since I take Lasix which leads to frequent urination

JOHN D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Chelsie S. 
Clasificación:
4.0

I had some issues logging into the website for the phone check-in. I think the internet is weak in your area. The counter check-in was fast and professional.

Heather C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark H. 
Clasificación:
4.0

El cliente no dejó un comentario.

cathy S. 
Clasificación:
5.0

Staff were friendly, efficient and able to answer my questions clearly. Would highly recommend this Uhaul location.

Donna L. 
Clasificación:
1.0

Very poorly maintained truck. It was raining and wipers were terrible. Alot of rust on the front rim. It was not a safe truck to drive. It was also very dirty on the inside

Othman A. 
Clasificación:
5.0

El cliente no dejó un comentario.

veronica C. 
Clasificación:
1.0

No keys for vehicle.the mobile app was useless.lost almost 3hrs and30 miles of driving to pick up the truck

JOHN S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Niel P. 
Clasificación:
5.0

The first location in Elbridge was terrible. This location was closer to where we had to pick things up. Going to the Auburn location caused us to go over on our mileage. We also had to wait to get a truck for an hour and a half at the new location. We had driven over 3 hours and had to drive back. The Elbridge location did not leave the key for the truck in the lock box. The customer service rep was helpful on the phone to find us the Auburn location.

Nicholas C. 
Clasificación:
3.0

Location was convenient and fast, courteous service. However, the van was full of pet hair and reeked of cigarettes.

Margaret B. 
Clasificación:
5.0

Desk clerk was absolutely fantastic.

Jane S. 
Clasificación:
4.0

Service was always good customer representative was very professional

STEPHEN H. 
Clasificación:
3.0

I have rented a number of trucks from you in the past. This truck, by far was the worst I ever rented. The tire pressure lights were on the entire time, the truck itself was making a weird noise and the cargo bed was filthy and filled with debris. This truck needs some TLC.

Brian L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas F. 
Clasificación:
5.0

El cliente no dejó un comentario.

don G. 
Clasificación:
5.0

El cliente no dejó un comentario.

John B. 
Clasificación:
5.0

employees were polite and helpful. equipment was clean and well maintained.

jonathan C. 
Clasificación:
5.0

El cliente no dejó un comentario.

terry M. 
Clasificación:
4.0

El cliente no dejó un comentario.

William N. 
Clasificación:
4.0

El cliente no dejó un comentario.

Candy H. 
Clasificación:
5.0

El cliente no dejó un comentario.

LISA R. 
Clasificación:
4.0

Prices were higher that what I thought it would be

Kristine M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Steve S. 
Clasificación:
5.0

El cliente no dejó un comentario.

damon Q. 
Clasificación:
3.0

El cliente no dejó un comentario.

Martha H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Neil V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Madeline J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mike Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason S. 
Clasificación:
5.0

Clerk was extremely helpful getting the trailer setup

Paul N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gerald D. 
Clasificación:
1.0

Even with pre-check in the process took close to 25 minutes. I was charged a $20 after hours charge even though I tried to use the share url at the store and it failed then I went back to my office and used it on my computer and it seemed to hang up at the location finder stage. As well I put $15 in pas before dropping it off bring it to the 3/4 mark I was told to be at but was still charged $21,88. I'm not happy at all.

James L. 
Clasificación:
1.0

Not OVERCHARGE someone 30$ the NEXT day,, without telling them. Then when the custo.er calls you say you can't do anything. And the back of the truck was so FULL of sawdust.

Kianna L. 
Clasificación:
5.0

great experience.

Donald K. 
Clasificación:
5.0

El cliente no dejó un comentario.

anthony G. 
Clasificación:
5.0

Employee was organized and efficient and processed rental and return expertly. I think this is the best experience I have ever had at a Uhaul location. Gracias

James P. 
Clasificación:
5.0

I would recommend doing all the paperwork and paying before arriving. Makes for a quick, smooth pickup of your rental.

Willis F. 
Clasificación:
3.0

Parking lot snow and ice.

TODDP S. 
Clasificación:
5.0

Everything was great! I zero issues with this rental. Staff was friendly and helpful! I would to improve anything just put heavier duty d rings on the trailer. I had no issues with what was there but I think it would help.

George B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Todd G. 
Clasificación:
5.0

I feel like the mileage was calculated incorrectly

Wayne R. 
Clasificación:
3.0

I only used the truck for 2 days and went over on returning by about an hour. I asked if they could only credit back my 1 day rental of about $25.00 since I did not use it, and they refused to. I actually bought 1 of your used trucks, and refer a lot of my clients to you for rent trucks from you, and I will no longer do that. Just think, you just lost a customer over $25.00!!

Joseph C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert B. 
Clasificación:
5.0

El cliente no dejó un comentario.

stephine L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyler K. 
Clasificación:
5.0

El cliente no dejó un comentario.

anthony G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael B. 
Clasificación:
5.0

El cliente no dejó un comentario.

John R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Blake H. 
Clasificación:
1.0

Ripped off on fuel and return fee. When rented truck was not full. Returned very close to original amount, but charged $30. Asked employee he said 12mpg, as it wasn't full I needed to calculate. 74 miles so i put back 6.5 gallons. But still charged $30. Told him i would return late Sunday, he said just put keys in box. Charged $20 for not online checking it back in. He never mentioned that step. Custom service would not help and rude saying i signed contract.

jared Z. 
Clasificación:
2.0

I was diapointed that the van wasn't warmed up and it was dirty The sales person wasn't very friendly

DEBORAH P. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian G. 
Clasificación:
4.0

El cliente no dejó un comentario.

MICHELLE B. 
Clasificación:
3.0

El cliente no dejó un comentario.

MICHELLE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew W. 
Clasificación:
4.0

El cliente no dejó un comentario.

William K. 
Clasificación:
5.0

The door was frozen shut and we had to use water to unfreeze it so we could open the door. In this cold you should make sure the door can be open!

Gerald N. 
Clasificación:
5.0

I know there is no level check on windshield washer fluid, but I ran out on my 2nd try..had to buy a gallon. Dealers could top the fluid reservoir off.

Steven C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sean M. 
Clasificación:
3.0

Original dates were supposed to be 12/26 drop off to movers and 12/30 unload to me. Continuously had to follow up as no updates were given to me. Had to speak with multiple people each time because of poor communication between locations as well as movers. Questions I had were unable to be answered by both Uhaul staff and movers. Was not able to confirm delivery until 12/5, at 6 pm the night before delivery, a whole week later than originally anticipated. Items were damaged and dinged up. For the excessive time it took, poor customer service and quality of care, I will not be using this service again.

Cassondra L. 
Clasificación:
4.0

The quickness of the return after a long day was welcomed.

DANIEL K. 
Clasificación:
5.0

Don was wonderful to work with and went above and beyond to make our experience great!

james k.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de contenedor U-Box
    Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Ícono de enganche para remolque
    Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Volver
arriba