Customer Reviews for U-Haul of Arcadia

3807 comentarios

4007 E Camelback Rd   Phoenix, AZ 85018
(40th St SE Corner & Camelback)

(602) 840-5378

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(602) 840-5378

4007 E Camelback Rd
Phoenix, AZ 85018
(40th St SE Corner & Camelback)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

JEFFREY B. 
Rating:
5.0

Customer did not leave a comment.

David E. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL D. 
Rating:
5.0

Customer did not leave a comment.

Randall N. 
Rating:
5.0

Customer did not leave a comment.

Leia S. 
Rating:
5.0

Very helpful. Professional. In and out in 5 minutes. Would use again.

John F. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth R. 
Rating:
4.0

Customer did not leave a comment.

MARC D. 
Rating:
5.0

Customer did not leave a comment.

Marvin B. 
Rating:
5.0

see my other comments on the SF UHaul. People in Phoenix were very good.

JOHN J. 
Rating:
5.0

The customer service was excellent.The people were ready to solve problems with drop off issues created by the reservation process. Thank You Things are changing but fare treatment will always be most valued.

ROSS R. 
Rating:
5.0

The staff was most accommodating> questions were answered and services were followed thru. Excellent customer service group. Dave Tucker was especially helpful in considering my time as a customer. Thank You

ROSS R. 
Rating:
3.0

Customer did not leave a comment.

Thomas T. 
Rating:
5.0

Great staff. 24/7 returns came in handy as we had to finish our move in the middle of the night due to the heat.

Brianna G. 
Rating:
5.0

Customer did not leave a comment.

PHILIP S. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

KAYE W. 
Rating:
5.0

We had a great stress free moving experience due to the team of Uhaul. We will definitely recommend to friends and family for future moves! Thank you to everyone who helped us along the way!

JUDITH F. 
Rating:
5.0

Customer did not leave a comment.

CATHERINE B. 
Rating:
5.0

Customer did not leave a comment.

Stephen T. 
Rating:
4.0

Customer did not leave a comment.

PATRICK R. 
Rating:
5.0

Customer did not leave a comment.

Thomas L. 
Rating:
4.0

Customer did not leave a comment.

BIRGITTA A. 
Rating:
5.0

Customer did not leave a comment.

THOMAS S. 
Rating:
5.0

See Mr. Dave Tucker at the Indian School & 40th St location in Phoenix. He was efficient, helpful, and answered patiently all my questions. The van we rented was super clean and easy to drive. Thanks Dave! Diane in Phoenix

DIANE P. 
Rating:
5.0

Customer did not leave a comment.

RYAN B. 
Rating:
1.0

Incredibly rude staff and absurd fees that I had to fight to get removed.

Joseph P. 
Rating:
2.0

I was not told over the phone, during the reservation process, that I had to have a major credit card to rent the pick-up that I reserved. I accept and respect the policy, but my reservation should have been honored.

YVETTE S. 
Rating:
5.0

Great Experience

Jeanie S. 
Rating:
5.0

The rental was very smooth and organized. Royal had me in and out in a daily rental very quickly. She was training a couple new employees and was setting a very good example on customer service.

Mark R. 
Rating:
5.0

Excellent experience. Both Robert and the other employee were fantastic and went above and beyond. Will highly recommend.

KALVAN S. 
Rating:
5.0

Customer did not leave a comment.

MARK M. 
Rating:
5.0

Awesome folks! Awesome service!

MELYSSA L. 
Rating:
5.0

Very professional staff, but still able to make the rental and return process very enjoyable.

BILLY H. 
Rating:
5.0

Customer did not leave a comment.

Eki A. 
Rating:
5.0

Bobby was fantastic and very helpful. Went over all of the options for rental and answered all our questions.

Nicholas S. 
Rating:
5.0

Customer did not leave a comment.

DANIEL J. 
Rating:
5.0

I have rented from uhaul for years literally many decades of rentals and have never had such a great experience. Super helpful knowledgeable staff. Just made everything go better

MARTHA C. 
Rating:
4.0

Gruff and dismissive.

Jim K. 
Rating:
1.0

The battery went dead. I was in the middle of a move. I called the uhaul office where I rented the vehicle. I could not get through. No one picked up phone. I had my friend drove me to office. Arrived snd they told me had to call the 1800 go uhaul number. I left and called that number. I was on hold for 45 Minutes. Finally someone picked up and told me I needed roadside assistance. I said I had been holding 45 minutes. He said he would connect me and stay on the line. He did not stay in the line. I was on hold another 35 minutes and I gave up. By that time it was nearly 1 1/2 hours of hold for ROAD SIDE Assistance. What a joke. I went back to the truck and my friend loaded e rest of the stuff in the truck into her van. She was able to jump the truck. I got it back at 5:30 pm. WHAT A NIGHTMARE. We told the guy checking the truck back in at that office that it had a dead battery. He said “oh.” I wonder what would have happened had I been stalled on the side of the road in 100 plus heat. It was only 98 today so I guess I was lucky. It really was the WORST experience and really negligent actually on UHAULS part. I did not even finish the move...someone needs to refund some $$$$$ and explain why the heck the phones for general customer support and roadside assistance do not function....like get a call Center in India or there Philippines like every other company. At least someone answers the phone!!!

THERESE K. 
Rating:
5.0

I filled out so much online then had to repeat in store. I was trying to save time but it took a long time to redo the paperwork

Elyssa H. 
Rating:
5.0

Always a great experience renting from Uhaul!

Donald H. 
Rating:
5.0

The staff was friendly, professional, efficient. I definitely will go back if I need to rent again

francesca P. 
Rating:
5.0

Customer did not leave a comment.

LAURIE M. 
Rating:
5.0

Customer did not leave a comment.

RON G. 
Rating:
5.0

Customer did not leave a comment.

KEVAN N. 
Rating:
5.0

Customer did not leave a comment.

ROBERT C. 
Rating:
5.0

Customer did not leave a comment.

STEVEN H. 
Rating:
5.0

Excellent experience. The team at the Arcadia U-Haul was quick, professional, and friendly. Thanks!

ANDREW R. 
Rating:
4.0

Customer did not leave a comment.

TIMOTHY B. 
Rating:
5.0

Customer did not leave a comment.

Rebecca H. 
Rating:
5.0

I hate to admit this- but I regular this location as we are in a gradual process of getting our house on the market- every week I take a uhaul load of things to storage...because who doesn't want to prolong the dreaded move?! But I must say this uhaul facility takes the dread out of renting! They are always friendly, professional and quick! I get great CLEAN trucks and service with a smile! I highly recommend this uhaul facility!

Sydni B. 
Rating:
5.0

Nothing! It was an easy and even delightful experience!! A+

GREGORY F. 
Rating:
1.0

Not lie about the gas meter

Adham B. 
Rating:
5.0

Check in/check out was smooth, took only about 5 minutes. Staff was great

PATRICK M. 
Rating:
5.0

Customer did not leave a comment.

Herman V. 
Rating:
5.0

NOTHING! The agent Robert was Amazingly helpful and professional. Great Experience!!

Marcy S. 
Rating:
5.0

Not a thing

REBECCA S. 
Rating:
5.0

Robert was very helpful. The whole crew is wonderful.

Dianne M. 
Rating:
5.0

Customer did not leave a comment.

Sharon S. 
Rating:
5.0

Customer did not leave a comment.

Jim K. 
Rating:
5.0

Staff were professional, courteous and prompt

EDWARD M. 
Rating:
5.0

Excellent

STEVEN M. 
Rating:
5.0

Customer did not leave a comment.

JERE P. 
Rating:
5.0

Customer did not leave a comment.

Karen A. 
Rating:
5.0

Customer did not leave a comment.

Kia B. 
Rating:
5.0

Good experience. I will rent from here again.

David H. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY S. 
Rating:
5.0

Great location and good layout for returning equipment.

AARON G. 
Rating:
5.0

Our go to place for U-Haul!

carlos A. 
Rating:
3.0

My vehicle did not have ac I live in Phoenix!!! I got $20 off even though the staff member tested it and said it didn't work !! $20 of a 5 day rental of $360 NOT GOOD ENUGH!!!

honey G. 
Rating:
5.0

Great employees at this location. Very helpful getting me set up with trailer and drop off. We live nearby and always get out propane here as well. Thanks.

JOHN M. 
Rating:
5.0

Staff was very helpful. Arrived a few minutes late and they still treated me with respect.

BILLY H. 
Rating:
4.0

Great customer service when picking up and having the trailer hitched up!

Jennifer B. 
Rating:
1.0

I used one of their small trucks for a short move (20) miles. They charged me for 10 gallons of gas upon return....2 miles per gallon!! Upon a quick check out the employee said “if things don't look right on your receipt, come back and we'll take care of it.” I went back and explained the obvious overcharge. I was told “we can't do anything about it now, the payment has gone through.” I was incredibly disappointed at their business ethics which border on dishonest.

SHARON W. 
Rating:
5.0

Use the 40th & Camelback store a lot. Great people and service.

William H. 
Rating:
5.0

The general manager was fantastic. Great customer service!

JOY F. 
Rating:
5.0

Very friendly and helpful staff. They made us feel welcome, offered us a water while we waited for our uber when we returned the truck. 5 stars all the way.

Lana D. 
Rating:
5.0

Customer did not leave a comment.

MCKENZIE M. 
Rating:
5.0

The ARCADIA location has very helpful staff, very outgoing and very personable. Makes customers feel at ease with their rental process.

BILLY H. 
Rating:
2.0

I made appointment 3 weeks out for a hitch/bike installment. I'm a teacher and had a sub cover my class so I could make my appointment. Once I got there, they told me the part didn't show up at the right store and it might not happen today. They didn't get the hitch until the next day and I had to find another sub to cover my position so I could then make it there. I understand things happen but I had booked this appointment way ahead of time and made arrangements so I could have the coverage. I missed 1/2 of pay when I had to come back the next day. I had to get this done because I was leaving for a trip that very weekend. Once I had everything done, I asked if there was anything they could do to help compensate and said "sorry, that's a corporate question." I've been a uhal customer for over 20 years and I'm disappointed that the store couldn't do anything being it was there mistake and a huge inconvenience and I missed 1/2 day as a teacher.

Katy M. 
Rating:
5.0

Customer did not leave a comment.

ROBERT D. 
Rating:
5.0

Customer did not leave a comment.

Preston G. 
Rating:
5.0

Van was sparkling clean and they got me in and out. Good experience.

ANDREW F. 
Rating:
5.0

Customer did not leave a comment.

anthony H. 
Rating:
5.0

Customer did not leave a comment.

Griffin H. 
Rating:
5.0

Robert was amazing ..went the extra mile to help me out Thank you

MARK C. 
Rating:
5.0

All my needs were met.

Joy C. 
Rating:
5.0

Customer did not leave a comment.

Brian M. 
Rating:
5.0

Did not go inside

DANA S. 
Rating:
5.0

Absolutely a very easy transaction. The staff was so accommodating.

SHARON W. 
Rating:
4.0

Customer did not leave a comment.

RICHARD W. 
Rating:
5.0

This location has great customer service and rental availability. Will continue to come back again and again.

MICHAEL A. 
Rating:
5.0

There is not one thing I could improve about my experience with U-Haul yesterday. Everything was so smooth and perfectly arranged. The man and woman working there when I picked it up were so helpful and fast, it was much appreciated. Thank you so much!

Scott D. 
Rating:
5.0

Nothing perfect experience

Todd L. 
Rating:
5.0

Customer did not leave a comment.

Brendan M. 
Rating:
5.0

Customer did not leave a comment.

DANIEL L. 
Rating:
5.0

Customer did not leave a comment.

tracey K. 
Rating:
5.0

Great customer care guys!

Adam C. 
No reviews have been submitted for this location.

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