Customer Reviews for U-Haul of Andrews Air Force Base

4,147 comentarios

4599 Allentown Rd   Suitland, MD 20746
(@ I-95 / Just Outside Andrews AFB)

(301) 736-7300

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(301) 736-7300

4599 Allentown Rd
Suitland, MD 20746
(@ I-95 / Just Outside Andrews AFB)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
1.0

El cliente no dejó un comentario.

ATTAPORN W. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEITH D. 
Clasificación:
4.0

Great Experience!!!

ARVILLE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

RASHID S. 
Clasificación:
1.0

I have been charged twice. Will contact headquarter office in morning, if no rectified by tomorrow. Never dealt with such incompetent people. My number is 301 3953411. Tonya swint.

KEITH S. 
Clasificación:
5.0

El cliente no dejó un comentario.

GIRARD B. 
Clasificación:
3.0

Make sure that the truck s are check for Safety. The truck l use need a frond end Alignment,

HOWARD R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyrone W. 
Clasificación:
5.0

Customer service isexcellence

MARVA F. 
Clasificación:
4.0

El cliente no dejó un comentario.

DAVID W. 
Clasificación:
5.0

El cliente no dejó un comentario.

DONALD L. 
Clasificación:
5.0

Smooth and easy process!

DOUGLAS R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Spencer T. 
Clasificación:
5.0

El cliente no dejó un comentario.

HALLEY W. 
Clasificación:
5.0

Everything was great you did a wonderful job I was in and out coming and going thanks for your service I appreciate it have a wonderful New Year's

JENEECE L. 
Clasificación:
5.0

Great Service.

DAVID M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID G. 
Clasificación:
3.0

reopen service at the forrestville location

RORY A. 
Clasificación:
4.0

El cliente no dejó un comentario.

ERIC D. 
Clasificación:
5.0

El cliente no dejó un comentario.

VICTOR J. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALBERT E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Debra E. 
Clasificación:
5.0

Excellent Service

MICHAEL K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sylvia B. 
Clasificación:
5.0

Keep doing what your doing

Edward G. 
Clasificación:
1.0

When I picked up the vehicle it was not clean at all.Second they had the wrong mileage on the truck in the system.Third they charged me for 4 days and I only had it for 3 days,this location sucks need better management.

ISSAC B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL P. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alfred M. 
Clasificación:
1.0

He was very slow as if didn't care about his job. maybe he was sick. If that was the case he should've taken his ass home. The gentleman that handled my order for pickup was very unprofessional! to another customer. The customer that was behind me was having issues with her cell phone and couldn't complete her pre-reservation . He was so rude to her that she asked for a manager. He stated can't you see that I am the only person working in here? Finally another employee came in and was able to assist her. Your organization need to improve the process for pickup. If someone doesn't have a cell phone or maybe it doesn't work in the building they still should be able to complete their order.

taylor G. 
Clasificación:
5.0

Continue the same service

ARTHUR H. 
Clasificación:
3.0

El cliente no dejó un comentario.

CHERRI S. 
Clasificación:
5.0

The Staff is the Best around and very helpful. I would recommend this location to anyone needing U-haul service.

Shawn W. 
Clasificación:
2.0

Was a lengthy wait. She took almost 45 minutes serving each person. Too slow for me

John J. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARLAN O. 
Clasificación:
5.0

The Allentown location was very accommodating. I had my original reservastion 1/4 mile away on the other side of Suitland Parkway. IT seems to be a satellite location with no one there. It was quite confusing and I could not figure out how to get the van.

MICHAEL B. 
Clasificación:
3.0

El cliente no dejó un comentario.

DANIEL C. 
Clasificación:
5.0

The team at U-Haul of Andrews Air Force Base were able to help with a short notice rental and get me on the road quickly. Thank you guys!

GINA E. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHARITA F. 
Clasificación:
5.0

The customer service was excellent!!

FRANKLIN W. 
Clasificación:
3.0

El cliente no dejó un comentario.

BAFFOURAPPIADU O. 
Clasificación:
5.0

Once again the customer service was top notch. One of the keys to their success has been the consistency and attitudes of the workers. Leadership is sending the right message. Worthy of Christmas bonuses for a job well done this year!

Norman P. 
Clasificación:
4.0

El cliente no dejó un comentario.

LACY H. 
Clasificación:
5.0

Kind and friendly and efficient

RUSSELL A. 
Clasificación:
1.0

There was only one customer service representative on a Saturday morning. I arrived there at 10:30 AM and didn't leave until 12 noon. I was given an extra day for the inconvenience, but was charged for the extra day.

WILLIAM G. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERNIE J. 
Clasificación:
5.0

Pleasant and accommodating group

CHRISTEL P. 
Clasificación:
5.0

El cliente no dejó un comentario.

VIVIAN W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER T. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRENDA G. 
Clasificación:
5.0

El cliente no dejó un comentario.

LEROY C. 
Clasificación:
5.0

Pleasant customer service! Helpful and knowledgeable!

PAUL L. 
Clasificación:
5.0

Professional

ABU K. 
Clasificación:
4.0

El cliente no dejó un comentario.

JACOBRYAN N. 
Clasificación:
5.0

El cliente no dejó un comentario.

TERAN W. 
Clasificación:
5.0

The men that work there are excellent workers. They need a raise

DELONTA B. 
Clasificación:
5.0

The staff was very helpful and patient!

KAMILI M. 
Clasificación:
5.0

Very Responsive and Professional Folks!

BERNARD J. 
Clasificación:
1.0

The 24/7 pick up box does not work which was a major inconvenience!

DANASIA G. 
Clasificación:
5.0

Very nice guys

KENNETH P. 
Clasificación:
4.0

i did not get my free storage like was

CHARLIE H. 
Clasificación:
4.0

Better parking for personal vehicles I felt unsure leaving my vehicle parked on the main road.

WANIKA C. 
Clasificación:
4.0

Expand parking area for your customers in a more secure/safe area instead of on the street. Your personnel were polite, professional and very helpful. I want to extend appreciation to Brandon at Allentown U-Haul, he went the extra mile driving to the storage unit in District Heights after he clocked out to get us into the storage unit. Gracias

CHARLES C. 
Clasificación:
1.0

There was no one at the location when I arrived at 8am for the pick up. There was a mattress in the trailer! No one at the Camp Springs location bothered to check the equipment. I had to drive to another location to drop the mattress off and was thrown off my schedule by hours. And the fact that there was a mattress in the trailer made my truck burn more gas. This was totally unacceptable and I would like some form of compensation for the trouble! The rental should be discounted.

DEXTER J. 
Clasificación:
4.0

Moving is never pleasant, the staff was upbeat, cheerful and had a joke for everything. It lightened up and brightened the experience of picking up that truck and equipment for the move. I recommend this location. The truck was almost new and ran and handled beautifully.

ALAN R. 
Clasificación:
5.0

Customer Service at Allentown Rd. Demetrius and the whole crew were very professional...Outstanding

MARIA M. 
Clasificación:
4.0

El cliente no dejó un comentario.

EBONI B. 
Clasificación:
5.0

Your customer service personnel was EXCELLENT!!! This is the best U-Haul I've every rented from...

CARMEN C. 
Clasificación:
5.0

Keep up the good service.

ADOLPHUS J. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN G. 
Clasificación:
3.0

Renovations going on. Quite a bit of clutter.

MARK J. 
Clasificación:
4.0

El cliente no dejó un comentario.

PAUL L. 
Clasificación:
4.0

The staff were professional and patient. They answered all my questions and concerns.

OMAR J. 
Clasificación:
5.0

Nothing at this time great customer service in and out nice clean equipment.

CYNTHIA G. 
Clasificación:
4.0

El cliente no dejó un comentario.

ROBERT Y. 
Clasificación:
5.0

Brandon was great. Any issues he took care of them

WRYAN C. 
Clasificación:
5.0

Nothing. In the absence of the Manager, her three employees demonstrated excellent customer service and willingness to go the extra mile. Kudos to all!

NORMAN P. 
Clasificación:
5.0

Was taken care of when I extended service when I really needed it. Thank you so much

CERZELL F. 
Clasificación:
5.0

Alijah Smith assisted me with my rental. I was in and out within 5-7 minutes and drop-off was just as great. That young man knows the business. Great job!

SHEILA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALTON G. 
Clasificación:
2.0

First, I reserved a van at the Landover location only to find out (while en route) about 5 minutes before the 10 am pickup time via text message that my reservation had been updated with a change in pick up location to the Suitland location which is in the complete opposite direction. Then I get there and get a dirty and damaged van. Then upon after hours check in, I receive a invoice with $99 daily rate instead of $19.95 rate that I was quoted. Unsatisfactory.

LATRICE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES F. 
Clasificación:
4.0

El cliente no dejó un comentario.

CHARLESE JR D. 
Clasificación:
5.0

The team was very great in helping me get set up and moving fast, thanks guys!

Daniel A. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHEN E. 
Clasificación:
3.0

Overall good besides crowded parking lot trying to pull in a 26' truck. Staff was friendly and accommodating. Answered all questions

Matthew M. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARLOS G. 
Clasificación:
4.0

El cliente no dejó un comentario.

ALTON W. 
Clasificación:
5.0

The guy who waited on me provided excellent service, as the manager of the shop always provide excellent service.

HALLEY W. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRENDA G. 
Clasificación:
5.0

Excellent service and great mannered team.

Thairecka J. 
Clasificación:
5.0

El cliente no dejó un comentario.

ASIA H. 
Clasificación:
5.0

Check engine light was on and inside truck had mud in it so need to make sure trucks are cleaner

MONIQUE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Seife B. 
Clasificación:
5.0

Keep improving

BARBARA J. 
Clasificación:
3.0

El cliente no dejó un comentario.

ROWLAND M. 
Clasificación:
3.0

Joron was excellent and did a great job. The location is a little awkward and trucks are on the side of a busy road, but the prices are reasonable and had plenty available for a last minute switch!

MELANIA A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Marcus B. 
Clasificación:
5.0

Everything was fine

JUANITA B. 
Clasificación:
5.0

Maintenance on vehicles

VANESSA A. 
Clasificación:
4.0

When I went to U-Haul the gentleman to wait on me was very courteous very polite he knew his job very well and I appreciate all the help from him and I would definitely go back to Allentown road and refer all my friends to Allentown road

William W. 
No se han enviado comentarios para esta ubicación.

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