Comentarios de los clientes para U-Haul of Andrews Air Force Base

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul of Andrews Air Force Base

Clasificación general:

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ADOLPHUS W.
Clasificación:

El cliente no dejó un comentario.

HELEN N.
Clasificación:

Keep being Honest and good service Bless Day

MICHEAL C.
Clasificación:

Patient and courteous service. From the reservation, to the pick up, right down to the return.

JERRY T.
Clasificación:

El cliente no dejó un comentario.

REGINALD J.
Clasificación:

El cliente no dejó un comentario.

Shirley B.
Clasificación:

El cliente no dejó un comentario.

JOSEPH A.
Clasificación:

Very friendly and attentive, cool dude

WAYNE M.
Clasificación:

El cliente no dejó un comentario.

Daryn D.
Clasificación:

Showed up at 7:30 to get the truck, apparently the lock boxes were broken and they didn't have my keys. Came back at 9am and the place wasn't even opened up. The guy had just parked and was finally able to help us at like 9:15. The truck didn't have a dolly in it and I didn't get all the blankets I paid for. Honestly absolutely garbage experience. Trash ass uhaul location, not the business as a whole. The truck ran good enough and I was able to move my stuff. No complaints there.

TYRONE B.
Clasificación:

El cliente no dejó un comentario.

SAUNDRA C.
Clasificación:

The Andrews AFB location could use some staff help. aside from the long wait, EVERYTHING was great. the desk reps were VERY FRIENDLY. i would use them again, but would get an earlier start so that check-in and check-out time is not a factor. still giving them 5 out of 5 stars!

JOHNNY P.
Clasificación:

El cliente no dejó un comentario.

TYRONE B.
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El cliente no dejó un comentario.

ANTWAN C.
Clasificación:

No comment better than other branches

Antwan C.
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No comment

WILLIAM G.
Clasificación:

Great service

Lesly A.
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El cliente no dejó un comentario.

PAULA A.
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I appreciate the new manager, she is very fair and understanding. She ensured my needs were met. Thank you.

Dwayne L.
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Ms. Greene did a great job and I will continue to use this facility.

mona D.
Clasificación:

El cliente no dejó un comentario.

CHARLENE F.
Clasificación:

The two(2) young ladies that were working on Saturday, January 2, 2021 at 10:00 am were wonderful. I thought my reservation was at this site but was wrong, but these ladies took good care of me and they took good care of me. I didn't get there names, but thank you ladies.

WALTER H.
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El cliente no dejó un comentario.

Tyrone T.
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El cliente no dejó un comentario.

Ajita T.
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El cliente no dejó un comentario.

ANDREZ R.
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El cliente no dejó un comentario.

Dennis I.
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My experience was excellent!! Brandon was the most helpful, great multi tasker extremely patient and very respectful. Best U-haul experience I've personally had.

PATRICIA J.
Clasificación:

El cliente no dejó un comentario.

RYAN S.
Clasificación:

I can't stand this mask wearing. We need big business like you to push back. The science isn't behind it, yet we are still doing it out of fear. It is fear driven only. When I find places that don't say anything about me not wearing a mask I'm am all about those places. Let's stop this. Push back uhaul.

Ruth L.
Clasificación:

Renting from Andrews Air Force Base Uhaul is the worst experience I have ever had. I am still living through a nightmare with this location, trying to close out my rental situation from last week (12/23/2020). I have spoken with customer service at least 8 times thus far. Also, the manager at the location refuse to return my calls. As of today, December 29, 2020, I have not heard back from her to resolve the problem.

Jacob M.
Clasificación:

Awesome service from the GM at this location (Britney but non standard spelling). She hussled and multi tasked like a true pro that I wish was every uhaul experience I've had. If anyone deserves a shout out (and probably a well earned vacation) it's her. All that and a great attitude. She is the reason I'll be back to this location in particular, and she makes up for some of my less than ideal past experiences. She inspired me as the customer, I hope she has a mentee she is bringing up in her image.

Jose C.
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There is no parking for us to leave our car. They told us to leave the car out on the street.

tallion E.
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Everything was very professional. The two people that was working where the best. If and when i use U-Haul again i will go to this location first.

ANN H.
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El cliente no dejó un comentario.

Ealie B.
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Make sure they check trucks in correctly. I made sure that the gas was returned to where I received it. Someone must have taken the truck out after I returned. I was told to leave key in the truck and I could go.

RALPH W.
Clasificación:

El cliente no dejó un comentario.

michelle M.
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Customer service was top notch at your location on Allentown Rd, near Andrew's Airforce Base.

CARMEN E.
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Mu uhaul broke down 2 times. I had to get a jump in order to complete my move.

DANAR J.
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El cliente no dejó un comentario.

Catherine C.
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El cliente no dejó un comentario.

CATHERINE C.
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El cliente no dejó un comentario.

TERRANCE S.
Clasificación:

More staff.

TYRONE R.
Clasificación:

No comments at this time .

JAMES W.
Clasificación:

Sales Associates & Customer Service gave Excellent Service! I'll do it all over again!!

TIRRELL W.
Clasificación:

Thanks alot

JUAN R.
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I left my wallet on the truck I think not sure I would like to have the truck check to see if my wallet is there can you please help me. I did go there but the truck had already went back out, See what you can do for me please my drivers license and my Military ID was in my wallet.

Antwan C.
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No comment

JOHN B.
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All was good. Wayne and Brandon did an excellent job in getting me in an out. Thanks to both of you.

QUIANA P.
Clasificación:

Don't make reservations when you don't have the availability. Had to go to 3 different locations because of a flaw in your system. Thinking I have a reservation with no truck available on moving day was quite stressful. As u can see by the many updates to my reservation. Also teaching the employees better customer service to deal with the situations would help. I.made my reservation online and was told not to do that because uhaul overbooked. I have experienced this , I even called to confirm.

Douglas C.
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El cliente no dejó un comentario.

KENNETHWAYNE K.
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El cliente no dejó un comentario.

Giselle C.
Clasificación:

This place runs a scam, no letting customers j ow where to park their vehicles for a same day rental and call the minute you leave to have your car towed. The staffs response was we let everyone know not to park their, and I said you did not mention anything to me. His rude response was maybe if I wasn't in a rush this morning they would have had the opportunity to tell me. Admitting to their mistake but me having to endure $175 fee. I was in no rush in the morning and simply requested the customers be serviced. As I did a mobile pickup and still took over 45 mins to get the truck because of their incompetence. Then not mentioning my vehicle would get towed and got me towed. A complete scam!

DWAYNE B.
Clasificación:

Brittany sumby help me out she is amazing addition to our local U HAUL company that we rent from on a regular basis thank you Brittany

HALLEY W.
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El cliente no dejó un comentario.

Gerald E.
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El cliente no dejó un comentario.

CATHERINE C.
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El cliente no dejó un comentario.

CATHERINE C.
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El cliente no dejó un comentario.

JOHNNIE B.
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El cliente no dejó un comentario.

CURTIS R.
Clasificación:

Great experience with the staff was awesome the manager Very professional And knowledgable. Yours truly Captain Roberson BGS

NORMA LEE P.
Clasificación:

Fast easy service. Attendant was very friendly and help. Return is also super easy.

Antwan C.
Clasificación:

No comment

Joseph W.
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El cliente no dejó un comentario.

WELTON L.
Clasificación:

Great service. I have used this location since 2005.

eric W.
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El cliente no dejó un comentario.

HENRY W.
Clasificación:

Uhual prompted me to a location more than 15miles away from my home. You all make most of the money from mileage , so clearly it was a sale tactic because there is a uhual located less than 5 miles from the two locations I had to travel between. I dropped the vehicle at my nearest Uhual. Then was harassed and contact FROM A PERSONAL LINE, from a uhual representative. That voids my privacy and it also is a bit of fraud marketing and bad business tactics. If my account is charged an excessive fee , I will take further action. Best, H. Woods

Derek L.
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Brittany was great she is an asset to the company. You need more managers like her. Excellent

Aubrey C.
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El cliente no dejó un comentario.

Ericka J.
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El cliente no dejó un comentario.

Chauntia G.
Clasificación:

El cliente no dejó un comentario.

LANDRAOUS T.
Clasificación:

The manager (who helped) me was really nice and understanding to get me what I needed.

Takesha K.
Clasificación:

El cliente no dejó un comentario.

Roy B.
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El cliente no dejó un comentario.

Aerik H.
Clasificación:

The employee working at this location name was Brytani. She was very helpful and knowledgeable.

Preston M.
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El cliente no dejó un comentario.

Jerome S.
Clasificación:

Great customer service !

Tionna G.
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It was the only location that had the size of the truck I needed at the time. Made the total cost of the rental go up but other than that it was good.

Jeffrey W.
Clasificación:

El cliente no dejó un comentario.

Deepak G.
Clasificación:

El cliente no dejó un comentario.

Kevin G.
Clasificación:

That the 1-800 customer service call back department confirm with the location that the equipment is actually at the location prior to telling the customer it is. When I arrive to pick up the trailer I reserved, it had not come back in from the prior rental.

LARRY F.
Clasificación:

The customer service was great. I experienced a problem and the management handled it appropriately.

CLIFTON G.
Clasificación:

Very good professional employment at this location and is willing to help you get the right equipment for the job

Sandra F.
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El cliente no dejó un comentario.

Andre N.
Clasificación:

Consistent instructions

Scottie G.
Clasificación:

The customer support there was great, wonderful and amazing even after U-Haul's servers were acting up. The manager Brytani Sumby and even your newer employee DeQuan Bowman did and excellent job at keeping all the customers calm due to the extremely slooooow computer issues. This site will be the place I come for my U-haul rental needs.

Anthony G.
Clasificación:

Maintain your trucks maintenance better

Antwan C.
Clasificación:

El cliente no dejó un comentario.

EUGENE P.
Clasificación:

El cliente no dejó un comentario.

Zuleidy O.
Clasificación:

The young lady that helped me was awesome. She was very helpful.

darrell B.
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El cliente no dejó un comentario.

Tony W.
Clasificación:

I had a excellent experience...

John P.
Clasificación:

El cliente no dejó un comentario.

Norman P.
Clasificación:

Nothing. The New GM did great!

Robert L.
Clasificación:

El cliente no dejó un comentario.

Timothy B.
Clasificación:

El cliente no dejó un comentario.

Apryl D.
Clasificación:

Britney provided excellent customer service to me and I got to witness 1st hand how to deal with rude and unruly customers professionally she provided exceptional customer service to this lady even though she was truly so rude and so nasty but you have a Person running this location even though it was a short staffed she maintained her professionalism

THOMASSYLVAIN P.
Clasificación:

This experience with U-haul in general was the worst experience I have ever lived in customer service. From the time I book my rental it went down from there. Absolutely no one has customer service in mind with this company. Absolutely terrible!

LaToya B.
Clasificación:

Better customer service

SHAIHI M.
Clasificación:

El cliente no dejó un comentario.

Maureen C.
Clasificación:

more customer service on phone in the store

holly B.
Clasificación:

the customer service i received was excellent.. when i picked up the trailer the woman was very polite and helpful. when i returned the trailer the gentleman that helped me get it checked back in was top notch. really enjoyed this location. will rent from them/ and this location again!!! just mad that i didn't get their names to give them credit for their wonderful customer service

Tosha A.
Clasificación:

El cliente no dejó un comentario.

Michelle P. | Overall Experience |
Clasificación:

I moved out and on the January 10th,2019 found mice's in my items. Never had this before moving out of storage facility.These facility was not like original storage that has Temperature control.

Tina T. | Overall Experience |
Clasificación:

The staff is very professional and go above and beyond!

Larry K. | Overall Experience |
Clasificación:

Great staff and very friendly. Also willing to help

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