Customer Reviews for U-Haul of Andrews Air Force Base

4,313 comentarios

4599 Allentown Rd   Suitland, MD 20746
(@ I-95 / Just Outside Andrews AFB)

(301) 736-7300

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(301) 736-7300

4599 Allentown Rd
Suitland, MD 20746
(@ I-95 / Just Outside Andrews AFB)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • habla español

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Allentown location is very helpful!!! Thanks!

Ashshahid A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Russell A. 
Clasificación:
2.0

The truck was extremely beat up. Interior was messy and sticky, trash in the cargo area and damage all over that wasn't documented. I've never had these issues with a Penske rental..

Tyler G. 
Clasificación:
3.0

This location was very busy - needs more staff, but Brandon was very helpful.

Naomi M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Yahya H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert A. 
Clasificación:
5.0

Awesome service

ANDRE O. 
Clasificación:
3.0

Have more people working to help customers

LISA A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frederick T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Herminio F. 
Clasificación:
5.0

Location is a little tight so backing trailers into tight spots is challenging--need a better way to move them.

James M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyrone W. 
Clasificación:
5.0

Need more that one person working the store.

James M. 
Clasificación:
4.0

El cliente no dejó un comentario.

MARTIN L. 
Clasificación:
5.0

Excellent experience!!!

Maria B. 
Clasificación:
5.0

Very friendly and efficient.

Marco K. 
Clasificación:
5.0

Nice location and very helpful/useful for those of us needing to move our house hold effects.

Charles W. 
Clasificación:
5.0

Nothing they where great!! Customer service

Lucretia J. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN P. 
Clasificación:
5.0

The Attitude of the employees is exemplary!

Norman P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Talisha W. 
Clasificación:
5.0

Excelent

Magdiel M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randy S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Norbert D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer G. 
Clasificación:
1.0

The location is in a very bad spot and the property is too small for the amount of vehicles it receives. There is no customer parking on the property and customers have to park on the side of the street.

Margaret P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eugene P. 
Clasificación:
5.0

El cliente no dejó un comentario.

HENRY D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ramon K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Carissa P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa W. 
Clasificación:
5.0

Nothing, everyone was professional and very polite.

Tonnika B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Teddy D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick N. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL L. 
Clasificación:
4.0

El cliente no dejó un comentario.

luis V. 
Clasificación:
4.0

Nothing your customer service was excellent 👍👍👍

CARMEN C. 
Clasificación:
4.0

Lower prices on insurance .

Cheryl R. 
Clasificación:
5.0

The sales persons were awesome!! Very accommodating and pleasant to work with.

Laurie D. 
Clasificación:
3.0

Be more curtious and polite.

marvin L. 
Clasificación:
5.0

Customer service, attitude of the employees, and atmosphere of the facility remains top notch!

Norman P. 
Clasificación:
1.0

Despite being sent the receipts for this rental and this review form, I am NOT the person who made this rental, and I'm extremely EXTREMELY unsatisfied that my name is recorded on this rental. While I did live at the address on the receipt many years ago, I moved from there back in 2014 and currently live a significant distance (multiple states worth) away. The idea that *my* name would be the one on your records if whoever on earth this vehicle was handed over to was involved in a hit and run accident, ran a red light, skipped paying an EZPass toll, or simply decided to drive off with your vehicle and never return it is, to say the least, extremely worrisome. The most generous possibility I can think of is that the cellphone number I had back in that state up until 2014 had been reissued to someone else who made the rental and resulted in my information being pulled up initially ... but how on earth did nobody at U-Haul fail to notice that the name on the drivers license (and almost certainly also the street address) the person provided for this rental failed to match the information on the receipt for the vehicle you were giving them?

Brett D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Helen W. 
Clasificación:
5.0

It was difficult to start the truck as the steering wheel was stuck, and the key wouldnt turn. The tires also needed air. Other than that the main dude (manager I think) was extremely helpful and efficient. He was able to handle my business and man the phones etc. Nice guy. Would definitley reccomend this location overall on customer service alone.

Johnathan F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ramon W. 
Clasificación:
1.0

U-Haul called me 30 minutes before my Rental to tell me it was not available and I had to drive 30 minutes out the way to another uhaul location. I returned the truck and they charged me for 3 gallons of gas even though I returned it with the proper amount of gas. 3 gallons of gas was a $45! .ripe off location

Tyler S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adrienne G. 
Clasificación:
5.0

N/C

Richard J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marie M. 
Clasificación:
2.0

El cliente no dejó un comentario.

Quinyse F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tamillia G. 
Clasificación:
5.0

For this location, there is no complaints with the crew that work the weekends

James F. 
Clasificación:
1.0

I paid for a dolly,didn't received it ,got to my location realize the dolly was not there contact the location was on hold forever.Spoke with Brittany who reassured that I would not be charged for the dolly since I had to return to the location to pick the dolly up which prolong my move,only to be charged anyways,just poor customer service all the way around very disappointed!!!

Malora B. 
Clasificación:
5.0

The employees there showed excellent customer service!

CARLA S. 
Clasificación:
2.0

The pricing for my truck was extremely higher than it usually is for no apparent reason. Items that i requested to be on the truck was not there. I was highly dissatisfied with my visit over the weekend.

Jerome L. 
Clasificación:
2.0

I had to drive with no air conditioner. The truck was clean but the air didn't work. Staff were pleasant.

Joseph T. 
Clasificación:
4.0

Quick check in upon return

Addae A. 
Clasificación:
4.0

El cliente no dejó un comentario.

James l W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adegboyega O. 
Clasificación:
5.0

Both counted people with very friendly and knowledgeable about the equipment I was in and out in a matter of 15 minutes

Michael W. 
Clasificación:
5.0

Great professionalism and courteous!

PAUL L. 
Clasificación:
5.0

Great customer service, very friendly crew. Very hard working. At one time the representative was working by himself, and he serviced 3 customers and one time. He was awesome..

Tonya H. 
Clasificación:
4.0

I give credit to the young ma

Rosa W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bernard M. 
Clasificación:
5.0

The lock on the rear door was bent and would not lock. We could not load the truck up Thursday night it was difficult the next day.

Nicole M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES C. 
Clasificación:
5.0

Very professional

STEVE T. 
Clasificación:
5.0

Great service

Justin F. 
Clasificación:
4.0

👍🏽

Charles C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melissa P. 
Clasificación:
5.0

Great service. This is my go-to location for Uhaul service.

BRYAN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL L. 
Clasificación:
5.0

I've been running my small business from this location for over 10 years. Home run every timeâ€"professional staff.

Rhonda P. 
Clasificación:
4.0

If a customer says I am moving in DC and request a uhaul in DC don't give them a UHAUL in Maryland and not cover the mileage for the 30 minute drive that has to be driven to get back to the actual location they are moving from. Paying overages on miles is ridiculous when it was the companies fault.

Tomecia H. 
Clasificación:
3.0

Gave me an wmpty truck

Cindy C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nathan J. 
Clasificación:
5.0

The customer service was outstanding and efficient.

DRE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Florence H. 
Clasificación:
5.0

Ninguno

Maria E. 
Clasificación:
5.0

Absolutely Superior. I had an issue with my truck and they went above the call to ensure I was able to fulfill my need.

Norman P. 
Clasificación:
5.0

Bueno

WALDIN C. 
Clasificación:
5.0

Customer Service continues to be impressive.

Norman P. 
Clasificación:
5.0

El cliente no dejó un comentario.

vivian w.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven P. 
Clasificación:
5.0

Walked in without a reservation and the staff greeted me with a warm smile and got me in a van in minutes. Had the same experience when I returned the van.

Darlene L. 
Clasificación:
5.0

Nice staff, quick in and out I had parking on the shoulder for my semi trailer lucky. Gracias

Jean S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael S. 
Clasificación:
5.0

El cliente no dejó un comentario.

tawana P. 
Clasificación:
1.0

My appointment was set for 7:30. No lock box info was provided by this location. I sat on the phone for an hour trying to get the lock box info. I finally was able to get the truck at 8:47. I bring the truck back with more gas then I left with no incidence. Just to get changed the next day an extra $156 saying there was a dent on the bumper of the truck. Luckily I did take a picture of the front of the truck. Still waiting on the manager to get back to me. 臘‍♂️

Mohamed S. 
Clasificación:
2.0

Equipment was dirty. Tech wanted to hook up chains right side to right side and left side to left side. This is different than the material you put out to customers to cross chains. This is the second rental where techs wanted to NOT cross chains. I've trailered for years and was always taught to cross chains so if you come uncoupled the chains catch the trailer tongue.

David B. 
Clasificación:
5.0

What I paid was doubled than the quote I received.

Irish G. 
Clasificación:
4.0

Just be helpful.

George H. 
Clasificación:
5.0

As always! Outstanding Customer Service!!

Norman P. 
Clasificación:
5.0

Everyone was very courteous, especially Lewis. He answered all my questions and recommended other items for me to purchase and they came in handy. I will definitely recommend this location to my friends. I'm sorry, but I didn't catch the reps name that rang up my order, but he was very courteous as well.

JAYNELL C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MONIKA W. 
Clasificación:
4.0

Message sent to me if i keep the vehicle pass my timer i will have to pay 200 because someone rented it for the next day Just rude

Brenda M. 
Clasificación:
3.0

I changed my date from Saturday to Sunday. I used the messenger on the app and called and spoke with a gentleman to changed the date. Later I got a phone call from a lady 202 phone number about me not being able to pick up and drop off at two different locations and I was told my date was not changed. She corrected it for me.

Denise T. 
Clasificación:
5.0

El cliente no dejó un comentario.

william B. 
Clasificación:
4.0

El cliente no dejó un comentario.

ANN H. 
Clasificación:
5.0

My visit was short, cause all I needed to do was pick the truck up. But the young lady that assisted me at 8:30 am that Satauday morning extremely pleasant . The gentleman that check the truck in also polite.

Nancy V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth c.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

vivian w.  |  First Impressions 
Clasificación:
3.0

I moved out and on the January 10th,2019 found mice's in my items. Never had this before moving out of storage facility.These facility was not like original storage that has Temperature control.

Michelle P.  |  Overall Experience 
Clasificación:
5.0

The staff is very professional and go above and beyond!

Tina T.  |  Overall Experience 
Clasificación:
5.0

Great staff and very friendly. Also willing to help

Larry K.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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