Customer Reviews for U-Haul Moving & Trailer Hitch Center of Hagerstown

4,479 comentarios

18315 Shawley Dr   Hagerstown, MD 21740
(Exit 9)

(301) 790-1800

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.

Servicios en esta ubicación:

Contáctanos

(301) 790-1800

18315 Shawley Dr
Hagerstown, MD 21740
(Exit 9)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Used Hagerstown u haul a couple of times. They always have the equipment I need and always hook me up. Highly recommend !! Thanks guys. Ps. Best prices in the business too.

Eugene S. 
Clasificación:
5.0

I picked up the truck with 1/8 tank and was told if I return the truck with 1/4 tank or more I would receive a $30 credit. I never received credit when I returned with the tank at 3/8.

Brent S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Beverly R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ivan E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dennis W. 
Clasificación:
3.0

I noticed this location is under new management which is nice to see. I was never impressed with the previous employees.

Kristofer S. 
Clasificación:
4.0

Vacuum cigarette ashes from previous renter

DOUGLAS D. 
Clasificación:
5.0

Made it more convenient for us was the fact that they open on Sunday afternoon. Gracias

Zavandro A. 
Clasificación:
5.0

Overnight drop-off should be explained on paperwork so that you know what is needed before you turn in the keys and have to pay an extra $20.00 for not being able to do an online return because the truck is locked up.

Jonathan B. 
Clasificación:
4.0

I work at this location part time but have been off for almost a year due to health issues. I hope to return sometime in the near future.

Robert M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amy B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gary S. 
Clasificación:
5.0

Truck needs alignment

PATRICIA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEREMY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

David J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Delbert B. 
Clasificación:
5.0

I had to drive 13 miles in the opposite direction from where I was headed to pick up this rental. This added 26 unnecessary miles to my drive when there are two uhual locations within a 3 mile radius of my home. With mileage pegged as $0.79 per mile and gas prices being what they are, this should not be a burden that the customer has to bear. Why is this always my experience with uhual. The last time my experience was quite the same so this seems to be quite common with uhual. You can do better, you must!!!

TROY V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shelby C. 
Clasificación:
5.0

First I have to apologize to the lady behind the counter (I told her but I have to say it again) I went in the store having a fit because my month wasn't going well, then the uhaul location canceled as I was pulling in the parking lot, the move is getting expensive and if it could go wrong it has!!! The lady behind the counter, Michelle, was amazing at making me feel better and even making me laugh before I left. She even let me hug her to thank her for helping my experience end a million percent better than it started. Way to go and please hire more like her ASAP

Michael B. 
Clasificación:
5.0

The entire staff is definitely 5 star. They are clear and precise on expectations, friendly, and simply genuine.

Mandze D. 
Clasificación:
3.0

They charged my credit card twice

Rob W. 
Clasificación:
5.0

The only issue I had is the fact that the trailer was not clean I was picking up some furniture I wish it was clean besides that customer services was excellent everyone was nice and kind.

Charise C. 
Clasificación:
3.0

Vehicle battery was leaking acid. Battery failure caused the truck to shut off in the middle of an intersection. Took several attempts in the middle of midday traffic to get the truck started again.

Mark N. 
Clasificación:
4.0

El cliente no dejó un comentario.

Nathaniel W. 
Clasificación:
5.0

picked up a trailer from manassas va and hit frederick md (that i got the safemove coverage on) when the trailer brakes locked up. called road side but sat on hold for almost 2 hours as i limped the trailer to hagerstown. when i got there the wonderful young lady behind the counter did everything in her power to get us into equipment to finish our journey. she sat on hold with road side and tried the chat system but they were unable to tell her where to find anything similar to what we had. she put us into a 10ft truck at no charge and made sure we were happy with that. her name was michelle and she went way above and beyond to help us get to our destination then back with no further issues. she was friendly, helpful and kept us informed through every step she made so we knew what to expect. would gladly drive to her location in the future instead of dealing with manassas again which was no help at all

patrick B. 
Clasificación:
5.0

El cliente no dejó un comentario.

David D. 
Clasificación:
5.0

Great service!

Joe C. 
Clasificación:
5.0

Service was great, very friendly. Only place I will do service with for uhaul trucks.

Rodney R. 
Clasificación:
5.0

I was very well please and satisfied with the great and well respected customer service skills of your manager Mr. Corey thank to Mr. Corey I really enjoy being apart of u-haul family Thanks again and Blessings

ERIC C. 
Clasificación:
1.0

I got charged for mileage because the equipment wasn't available where the reservation was made. So I had to pick it up from another location and got charged for all those extra miles. Never again will I use uhaul.

Durwyn C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer K. 
Clasificación:
5.0

El cliente no dejó un comentario.

kristi W. 
Clasificación:
5.0

Michelle was absolutely awesome! Courteous, professional, and attentive! The equipment was in great condition and served us well.

CHRIS H. 
Clasificación:
5.0

Great service and great quality truck

John W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Colby W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan P. 
Clasificación:
4.0

Shorten the wait on phone when trying to reach them.

Billie Jo B. 
Clasificación:
5.0

The service I received was very good

Milton S. 
Clasificación:
5.0

Nothing at this time, everybody was very helpful and knowledgeable about the equipment.

Gary K. 
Clasificación:
5.0

Awesome Customer Service. The entire experience was smooth and easy. No stress.

JOY A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory P. 
Clasificación:
5.0

El cliente no dejó un comentario.

william F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mona H. 
Clasificación:
5.0

Nothing. He came out hooked trailer up made sure everything was working.

Terry S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEREMY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amy C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Batheea B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan B. 
Clasificación:
3.0

I only needed the van for an hour but was charged for 2 hours. The representative indicated that there was a 2-hour minimum so I knew up-front about it, but, I needed the van so I had to go along with it. That, plus the additional mileage (I only drove about 25 miles) made it very expensive and not a good value for me.

Cheryl T. 
Clasificación:
5.0

Gree es at and fast service. My order was actually reserved and delivered

Santiago G. 
Clasificación:
5.0

Always great to rent from them

Aurelio R. 
Clasificación:
3.0

The truck we received had a hole in the roof that was patched but still leaked leaving 6 of our boxes soaked. We ended up taping heavy plastic inside and out so we could continue to use the truck since we were told it was the only truck available. This was after the scheduler moved our pickup location twice meaning we had to drive to Frederick to pick up the trailer we also requested.

Jake S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicole D. 
Clasificación:
1.0

Van was reserved, but after waiting 2 hours beyond scheduled pick-up time, still none were available. Finally had to take a box truck which did not really work for our needs, and only compensation was knocking $0.20 off the per-mile charge. Never an apology, never any legitimate concern for a long-term customer. Won't go back. As a business owner I know things don't always go as planned, but letting a customer on the hook and never even getting up from your chair to try and accommodate in unacceptable. Whatever changes have happened at this location, it is definitely lacking any professionalism.

Todd G. 
Clasificación:
3.0

Drop off location was perfect and easy to get to. I am rating one store due to the experience with Greencastle Minimart.

Michael T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tammy A. 
Clasificación:
4.0

Maintain ur equipment much better. Half the running lights didn't work 1 tire was bald. And for the young lady that waited on was very polite and very professional. Very people friendly. Excellent worker. The name on my paper work is grace mills. Thank u .

elmer S. 
Clasificación:
3.0

Customer service. The guy who helped us in the morning seemed annoyed to be doing his job but the girl who helped us at the return was really kind.

Madisson B. 
Clasificación:
5.0

El cliente no dejó un comentario.

fredy R. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHELLE R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicole R. 
Clasificación:
1.0

The old man at the counter is rude and has NO people skills! He bitched my wife and me out for coming in the store before 7AM....the door was open, it was cold outside, so we went in. He rudely told us to go wait in our truck, which we did. When returning our rental, we sat in the truck for over 15 minutes while we watched employees putting lense cleaner on their car headlights and having a smole....while we sat in the truck. No customer service at this location! I'll go somewhere else for my next rental!

Richard B. 
Clasificación:
5.0

Nothing everyone was nice and service was great !!

Robert T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dory B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gabriel G. 
Clasificación:
5.0

Check in and check out staff were super friendly and efficient!!!

Ray H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Ryan J. 
Clasificación:
5.0

Not a thing! George helped me on a short notice- Great service- Thanks!

Larry H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bruce G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard K. 
Clasificación:
3.0

Making sure the back of vehicle is actually swept/cleaned of all dirt & trash.

Kelly M. 
Clasificación:
5.0

They were all excellent and helpful! Definitely coming back

Brandon J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lester C. 
Clasificación:
5.0

Thx

Donovan H. 
Clasificación:
5.0

Excellent experience. Fast, responsive, and the employee was very friendly. Decimeter my needs and I would highly recommend them.

Brock B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Justus B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lori G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott A. 
Clasificación:
5.0

El cliente no dejó un comentario.

John C. 
Clasificación:
5.0

Got the best customer service and everything is just fine for now

jorge H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard Elmer T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike W. 
Clasificación:
5.0

The passenger seat belt would not lock, but the truck performed well. The staff was super-nice and very helpful.

Stephen M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard K. 
Clasificación:
5.0

Overall a very good experience. The online reservation made the check in process seamless and fast.

Mark M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robbie S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEREMY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M. 
Clasificación:
5.0

I have no recommendations based on this experience. Was very easy to reserve, pick up and return. They did a good job.

Gary S. 
Clasificación:
5.0

El cliente no dejó un comentario.

John S. 
Clasificación:
5.0

A comfortable lounge area for customers who wait for installations would be a plus.

Peter R. 
Clasificación:
5.0

Nothing ... It was great from the get go.

Michael F. 
Clasificación:
4.0

I had rented online for pick up in Waynesboro, PA. I called on Wednesday before Friday pick up and was told to go to the Hagerstown location. No contact or change of location information had been provided by Uhaul. While surprised, I was glad that I reached out. I suggest you improve on such comms.

John Y. 
Clasificación:
5.0

Exceptional customer service! Very friendly staff. I will refer them to friends.

Susan V. 
Clasificación:
3.0

.69 a mile is a little pricey with gas prices do high. Cost me $94 for a van for 3 hours. Needed it sooooo

Karen B. 
Clasificación:
5.0

Such an easy moving experience!

Brooke L.  |  Overall Experience 
Clasificación:
5.0

Great customer service - couldn't ask for better

Albert S.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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