Customer Reviews for U-Haul Moving & Trailer Hitch Center of Altoona

1,939 comentarios

1800 Valley View Blvd   Altoona, PA 16602
(Located off of I-99 on 17th St & Pleasant Valley Blvd)

(814) 946-3682

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(814) 946-3682

1800 Valley View Blvd
Altoona, PA 16602
(Located off of I-99 on 17th St & Pleasant Valley Blvd)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Cambio de propano
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Perfect in every aspect! TYVM

Albert A. 
Clasificación:
4.0

I made our reservation and was guaranteed to have the truck I reserved. When I got there, they did not have the truck I had reserved. They upgraded me to a larger truck, tge issue was I could not get the larger truck as close as we could have the smaller truck. This made loading the truck more difficult and time consuming.

Steve F. 
Clasificación:
5.0

El cliente no dejó un comentario.

William S. 
Clasificación:
4.0

My only issue was the van had a bad odor of cat urine.

ALBERT Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew Q. 
Clasificación:
5.0

No problem

Calvin B. 
Clasificación:
5.0

The women who helped us was very nice she went outside held the door for us hooked up our tow dolly she is a very hard worker you need more pleasant workers like her Thanks Don Hoover

Don H. 
Clasificación:
5.0

El cliente no dejó un comentario.

John G. 
Clasificación:
5.0

The folks there were friendly. We missed the drop-off time and my daughter neglected to call. They contacted me and we worked together to find the truck and bring it back. The situation could have turned nasty, but you were nicer than I would have been in that circumstance. I am so relieved. I hope they have much success at their store,

Nancy B. 
Clasificación:
5.0

El cliente no dejó un comentario.

patrick S. 
Clasificación:
5.0

Well I am very disappointed that we got a half tank of gas when picked up and we didnt think it would make our destination so we filled it put $80 in. but it only used a quarter of tank And where we dropped it off We ask if we could get a refund because it was still almost full. With the cost of gas and expenses in moving we sure could use that money. We were hoping to get at least $60 back .Can we get a refund for the extra gas we put in?

Jessie K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anne C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Phil D. 
Clasificación:
3.0

Our weight in line for resiouvation and pickup could be improved on .otherwise the service was good.

Timothy I. 
Clasificación:
5.0

The gentleman that made my reservation took the time to go through all possible things to get me the best value. The gentleman who signed me out was cheerful for a 7:30 am meet. And, though helping a customer at the gas refill, I was directed to the set off location and because they were busy I was surprised to find the gal checking me in was right behind me! Great service with smiles all around!

Connie C. 
Clasificación:
2.0

We were charged more than what was advertised and we had to wait for someone to help us over 5 minutes.

Kayla U. 
Clasificación:
5.0

El cliente no dejó un comentario.

William L. 
Clasificación:
5.0

This location was great, but I had to drive 45 minutes (90 round trip) because the original location did not have the trailer I reserved. Great service at Altoona!!

James B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Keith M. 
Clasificación:
4.0

El cliente no dejó un comentario.

JULIANNE P. 
Clasificación:
5.0

El cliente no dejó un comentario.

John L. 
Clasificación:
4.0

Even tho they didn't give me the right trailer that I had reserved, the guy was still super friendly.

John M. 
Clasificación:
5.0

Very easy to reserve truck and checkin was fast and courteous EVeryone was very friendly

David D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Frank D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas M. 
Clasificación:
4.0

The 10' truck I got was past it's prime for sure. The tires had low tread which concerned me driving in rainy conditions. The inside of the box had a foul odor. I was surprised that the truck was still I service.

William S. 
Clasificación:
2.0

Well had to drive here from a other location because the first place I went to had the truck that I was assigned but then was given to another person... I was kinda peeved bc I had to drive to another location after the fact I was told the truck was mine... I was kinda mad just for that fact yet I didn't get any compensation or even an apology from the second place for the mistake that u haul made not me just wish that I didn't have to waste another hr that I could've had to move stuff just so that I could go and get the other truck.... if I had to rate the experience I had this time it'd definitely be a 4/10 just for the fact that I had to appease u haul and drive to another location for their mess up....

James C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dorothea P. 
Clasificación:
4.0

Picking up & returning the van went well. But when we went to extend for a day the woman on the phone was extremely hostile and rude. She was a very poor ambassador for u- haul.

Lou K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert H. 
Clasificación:
5.0

I don't know much about other U-haul locations but I have used this paticular branch for years. The staff are very friendly and as for the rentals; they get you on the way with no hassles. Will use this branch as long as we are in this area. Gracias

Orlando B. 
Clasificación:
3.0

Bob told us we could return the trailer anywhere , when we did we found it would be $175 to do so, so we had to go back and get the trailer and return to the place they added as the return location.

Laurie C. 
Clasificación:
3.0

Electrical Wiring connection had an issue and we went to the pickup location we rented it from before departing to resolve it and they “fixed” it by taping and splicing it. It resulted in 1500 miles of random trailer brake/signal light failing without obvious cause. Either they worked or didn't. Really felt unsafe not having trailer brake lights or signals at any given moment. The dealership we picked it up from had great customer service but the issue of patching it instead of replacing the connector would have been easy and far more safe for me had they just replaced it.

SUSAN A. 
Clasificación:
5.0

El cliente no dejó un comentario.

william F. 
Clasificación:
5.0

El cliente no dejó un comentario.

maurice C. 
Clasificación:
2.0

El cliente no dejó un comentario.

Keith S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frank S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ann R. 
Clasificación:
5.0

Excellent service between the Altoona office as well as the Woodbridge office on telegraph road Everybody can turned with a great help for me

Andrew S. 
Clasificación:
5.0

Personnel were friendly and helpful.

Eric N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Debra K. 
Clasificación:
5.0

The self rental option through the app doesn't work. I've tried to use it several times when renting a Uhaul and it just spins and spins. The Uhaul worker that I talked to said that it doesn't work on weekends maybe because it is too busy. If that is the case, a message in the app saying that it is busy would help.

Lea R. 
Clasificación:
5.0

The equipment was clean but it sounded like it had a manifold leak or something was very loud in the compartment

Julie M. 
Clasificación:
5.0

El cliente no dejó un comentario.

TYSHIANA TERRES G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gern I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Medina N. 
Clasificación:
5.0

The box truck was ready and all the necessary contracts. The pick up and drop off went very quickly. I appreciate the efficient service and we'll maintained moving truck.

Tanya G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ramachandra R. 
Clasificación:
5.0

Great center, been going there for many years

Daniel T. 
Clasificación:
3.0

Have vehicle the day it is reserved. Still waiting on in convince fee.

Kathryn D. 
Clasificación:
5.0

El cliente no dejó un comentario.

George M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joel A. 
Clasificación:
3.0

I filled the tank to 3/4 which is where it was when I picked it up. They still charged me $26.00 in gas without notifying me. This is very disappointing!!!

Jonathan D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bob K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patsy T. 
Clasificación:
3.0

It took 30 minutes to mobile check in.

DAVID H. 
Clasificación:
5.0

El cliente no dejó un comentario.

john O. 
Clasificación:
5.0

I was looking for a last minute U-Haul after my moving company failed to show up, and this place was incredible! They helped me find the best U-Haul to fit all of my stuff and were so kind and helpful throughout a very stressful day.

isabela T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Howard B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adam G. 
Clasificación:
5.0

El cliente no dejó un comentario.

diane T. 
Clasificación:
5.0

Offer partial rental cost's. Love how reasonable fees are but when full cost is paid and only need equipment for 4 hrs is tough. Always greatful for having uhaul around though!

donnie M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Howard R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wendy H. 
Clasificación:
5.0

Things went very smoothly rental was quick

Greg F. 
Clasificación:
5.0

Nothing. All was great.

MARK S. 
Clasificación:
4.0

El cliente no dejó un comentario.

DON S. 
Clasificación:
5.0

Very very friendly, couldn't have asked for a better experience, thanks for a smooth experienced transaction

Paul W. 
Clasificación:
5.0

I really don't think you could get any better. Friendly, efficient, helpful staff. Nice trucks/equipment. Always a pleasure to rent from this one on Pl. Valley Blvd., Altoona pa. ¡Gracias!

Cathy C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michelle A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lori M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Branden L. 
Clasificación:
5.0

Excellent Service, good price

Michael M. 
Clasificación:
3.0

I put more gas in than I used. You should have a way to reimburse the patron for this.

john G. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEN K. 
Clasificación:
5.0

El cliente no dejó un comentario.

John M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ross A. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kevin S. 
Clasificación:
5.0

El cliente no dejó un comentario.

James M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard M. 
Clasificación:
5.0

Improve the internet so your service Reps can more efficiently do their job at the Altoona store!

Matthew D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kyle A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Carole T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Syed Muhammad Za B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Justin M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Justin M. 
Clasificación:
5.0

I would not use the app next time. Too many pictures required. I prefer to talk with the on-site agent which is much faster.

Lorraine K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Corey M. 
Clasificación:
2.0

I was charged an extended fee for not being able to drop the truck in a location within walking distance of my home but instead at a greater distance by the airport. The other locations where not even offered to me and there are four other locations as well that where not given as a closer option. So, in turn I payed an extra fee to be able to walk home.

Philip R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kaitlin S. 
Clasificación:
5.0

El cliente no dejó un comentario.

francis M. 
Clasificación:
5.0

Nothing everything was perfect. Including friendly staffing. The receptionist. Tasha was so helpful and on point about everything. I couldn't of ask for better service. I Definitely will be using them again in the future. Just waiting on girl to hit me up and let me k on when.

Kyle A. 
Clasificación:
5.0

El cliente no dejó un comentario.

leonard L. 
Clasificación:
5.0

El cliente no dejó un comentario.

fred S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Anthony D. 
Clasificación:
1.0

El cliente no dejó un comentario.

Cristobal V. 
Clasificación:
5.0

Very helpful staff!

Susan F. 
Clasificación:
5.0

Nothing to improve. The U-Haul staff were very nice and professional. I certainly will recommend this U-Haul branch to my friends.

Husam O. 
No se han enviado comentarios para esta ubicación.

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  • Ícono de remolque
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  • Ícono de contenedor U-Box
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  • Ícono de propano
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  • Icono de ventas de camión
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