Customer Reviews for U-Haul Moving & Trailer Hitch Center of Altoona

1,758 reviews

1800 Valley View Blvd   Altoona, PA 16602
(Located off of I-99 on 17th St & Pleasant Valley Blvd)

(814) 946-3682

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(814) 946-3682

1800 Valley View Blvd
Altoona, PA 16602
(Located off of I-99 on 17th St & Pleasant Valley Blvd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • Propane exchange
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Terry L. 
Rating:
5.0

Customer did not leave a comment.

Erin C. 
Rating:
5.0

The employees at the location I rented from were 100% helpful & friendly . Appreciate them

Giani C. 
Rating:
5.0

Customer did not leave a comment.

Craig V. 
Rating:
5.0

Customer did not leave a comment.

Anthony R. 
Rating:
5.0

Wonderful rental experience. I left my ex pass in the truck and the location staff were able to retrieve the device and hold it for me u til I could come and get it.

Jodi B. 
Rating:
5.0

Customer did not leave a comment.

Dennis B. 
Rating:
5.0

Service and equipment were both excellent. Great experience.

Corey M. 
Rating:
5.0

Customer did not leave a comment.

FRANCIS S. 
Rating:
5.0

Customer did not leave a comment.

Kathy H. 
Rating:
5.0

Always have great service here

Daniel M. 
Rating:
5.0

Staff was AMAZING!!!

Ryan T. 
Rating:
5.0

Customer did not leave a comment.

Marcy H. 
Rating:
5.0

Everything worked out perfectly

Tate M. 
Rating:
5.0

Customer did not leave a comment.

Quida M. 
Rating:
5.0

Customer did not leave a comment.

Donald M. 
Rating:
5.0

Great service!

Barbara L. 
Rating:
4.0

Require employees to wear masks.

Valerie M. 
Rating:
3.0

No one was available at the front counter or in the store at all when I arrived. I waited for ten minutes and eventually tracked down an employee who was working in another shop area of the building.

ERIKA N. 
Rating:
5.0

Customer did not leave a comment.

Chad L. 
Rating:
5.0

I was late and they were able to make it work for me and the other customer. Great service. Will use again.

Derek M. 
Rating:
5.0

Customer did not leave a comment.

Jean S. 
Rating:
5.0

Nothing, wonderful customer service. I always choose those location when renting a U-Haul.

Kathy H. 
Rating:
3.0

Was charged extra for not returning moving blankets when I purchased then with the understanding that they were a purchase, not a rental. I was told they are stamped that they are rental property. They were not stamped anywhere that we could see and this was not relayed to us.

David S. 
Rating:
4.0

Nothing

Raymond S. 
Rating:
5.0

Customer did not leave a comment.

Kayla P. 
Rating:
5.0

Customer did not leave a comment.

Christopher M. 
Rating:
5.0

Customer did not leave a comment.

Lawrence K. 
Rating:
5.0

This Uhaul is very orderly and makes it fast and easy to return equipment.

Lance S. 
Rating:
4.0

Appt scheduling had some mix ups, but was easily corrected. They had called to say I missed my appointment but they hadn't called to schedule it when the part came in.

carolyn H. 
Rating:
5.0

The team in Altoona, on a Sunday, helped us navigate an issue I created by renting the wrong size Uhaul from a different near-by location that was closed on Sunday. The personnel were friendly and had a can do attitude. I can't say enough about the stress they relieved through their customer service. This is an awesome location!

Patrick D. 
Rating:
5.0

I had the best day ever driving this truck and trailer. I was so so comfy in the truck. Comfy comfy truck. I wish I could drive this uhaul everyday. Everyone was really nice too!

Eric E. 
Rating:
5.0

Didn't know you could rent them ahead of time. Now we do and probably will. Staff was very pleasant and helpful!

Autumn D. 
Rating:
5.0

Customer did not leave a comment.

Alma L. 
Rating:
5.0

Customer did not leave a comment.

Jarrod F. 
Rating:
5.0

Your staff at Altoona are Excellent. Great people. Team Spirit.

Robert D. 
Rating:
5.0

Customer did not leave a comment.

Alyssa P. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Self check in is a bit glitchy. Would definitely check in at the counter next time. All the staff at this location were great. Very courteous and professional.

scott W. 
Rating:
5.0

Customer did not leave a comment.

JESSICA B. 
Rating:
4.0

Customer did not leave a comment.

Larry J. 
Rating:
5.0

Employees very courteous and friendly. A happy crew, loved the experience.

Jo P. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL WILLIAM G. 
Rating:
4.0

Customer did not leave a comment.

Edward B. 
Rating:
5.0

Customer did not leave a comment.

KEVIN S. 
Rating:
4.0

Customer did not leave a comment.

Susan H. 
Rating:
4.0

Customer did not leave a comment.

Fayeann I. 
Rating:
5.0

I would recommend this location to anyone. When my wife and I moved during Labor Day weekend, the Huntingdon location was closed Thur thru Mon. Bob really helped me out at this location, and he was very courteous and understanding. I had to drive 50 miles to get a truck from him, but he made it worth it.

Jeffrey W. 
Rating:
5.0

I was upset with were i had to drop off the trailer! I was taking stuff to my sons house in Pittsburgh then taking more stuff to my other sons house in Cranberry. I was told i had to drop the trailer off at u-haul McKnight road which was half back down to Pittsburgh! There are several u-haul sites in Cranberry!! ðŸ'Ž

Larry S. 
Rating:
5.0

Customer did not leave a comment.

Summer T. 
Rating:
4.0

Do not schedule a clients needs if not able to meet them. Or notify them ahead of time of situation. I will be going to Penske hauling next time.

Barbara M. 
Rating:
3.0

Customer did not leave a comment.

Patrick A. 
Rating:
5.0

Very expensive for 40 miles and one day

James C. 
Rating:
5.0

The staff was wonderful and went above and beyond to help me!

Rachael D. 
Rating:
5.0

Customer did not leave a comment.

Donald B. 
Rating:
5.0

The people were so nice polite and helpful. The experience was excellent and I would highly recommend this u haul location to anyone. I like how we was treated just like every other customer fast easy and helpful and very friendly. Thank you for making our move easier

Daniel B. 
Rating:
4.0

Drop off went very smooth

TERRY M. 
Rating:
5.0

Not a single 12V outlet worked in the car

Aleksei L. 
Rating:
5.0

Customer did not leave a comment.

Aaron P. 
Rating:
5.0

Customer did not leave a comment.

Stephen W. 
Rating:
5.0

Customer did not leave a comment.

Galen M. 
Rating:
5.0

Customer did not leave a comment.

Catherine B. 
Rating:
5.0

Customer did not leave a comment.

Teresa M. 
Rating:
5.0

Roof leaked on the box truck ruining several pieces of furniture and step daughters toys.

David B. 
Rating:
5.0

Manager (Bruce) saw the discrepancy in the charges and took care of making it right. I really appreciated Bruce taking care of the over charge issue.

JEFFREY D. 
Rating:
5.0

Customer did not leave a comment.

Brian W. 
Rating:
5.0

Customer did not leave a comment.

Joanna J. 
Rating:
5.0

Customer did not leave a comment.

Steven A. 
Rating:
5.0

Cayley, the manager of this location was beyond our expectations! Please consider a substantial raise to her salary! Very professional, very knowledgeable! She should be the CEO of Uhaul

Jakeline P. 
Rating:
5.0

Customer did not leave a comment.

Paul R. 
Rating:
3.0

Customer did not leave a comment.

Alan F. 
Rating:
2.0

Make sure that you have a vehicle available for the customer and not call them ten minutes before their pick up time to tell them they will not have a rental available. Also make sure the truck is clean, we went to check over the truck before we left and the bed was full of garbage, the lady did keep apologizing and cleaned it out for us but threw us off on time since we already had to wait for a rental.

Sebastian N. 
Rating:
5.0

Customer did not leave a comment.

Charles D. 
Rating:
4.0

Customer did not leave a comment.

Phil D. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

great customer service! very helpful in picking up and dropping off truck!

Megan H. 
Rating:
5.0

Customer did not leave a comment.

David G. 
Rating:
5.0

Customer did not leave a comment.

Montana F. 
Rating:
5.0

Again great customer service.

BRAD A. 
Rating:
5.0

Great process! Friendly and courteous staff member. Prompt service and exit. Positive experience! Thank you!

Ellen L. 
Rating:
5.0

Customer did not leave a comment.

Justin A. 
Rating:
5.0

Customer did not leave a comment.

connie M. 
Rating:
3.0

We booked the truck six weeks ago for a 7:00 AM pick up. U-Haul decided to change that to 12:00 PM without notifying us. This put our move back five hours which means we lost our moving help with Muscle Movers. We had to find strangers to help move my 77 year old mother 300 miles across four states. We got to our destination at 2:00 AM! Stellar customer service U-Haul, NOT! We will NEVER use or recommend U-Haul again. I never knew that we didn't plan when we moved, it's actually all based on when U-Haul says you can move. U-Haul will just change your reservation and never call or e-mail to let you know how badly they are messing up your schedule. If U-Haul had no intention of giving us a truck at our requested time of 7AM, then why offer a time at all.

Robin W. 
Rating:
3.0

Customer did not leave a comment.

Douglas R. 
Rating:
5.0

Customer did not leave a comment.

Lawrence H. 
Rating:
5.0

Customer did not leave a comment.

Barbara H. 
Rating:
4.0

Customer did not leave a comment.

Lewis G. 
Rating:
5.0

Customer did not leave a comment.

Michael K. 
Rating:
5.0

Stressful moving situation…dealing with the gentleman that morning, certainly DID NOT add to the stress…thank you for that.

Charles Z. 
Rating:
4.0

Whoever was working was great! I didn't get his name but he was incredibly helpful!

Mary M. 
Rating:
5.0

It was excellent and the trip to Oklahoma went very smooth. The truck was in excellent condition.

Jack D. 
Rating:
5.0

Customer did not leave a comment.

Kara L. 
Rating:
1.0

Make sure there is fucking breaks. And that your roadside assistance answers when we need them, and the location answers the phone when the customers have questions.

Ryan G. 
Rating:
5.0

I had a Great experience from picking up to dropping off.

Terrell R. 
Rating:
5.0

Great customer service.

Jamie A. 
Rating:
5.0

First time renter with Uhaul. All went well from picking up the trailer to dropping it back off. Returned a day early and was not charged for that day. Good experience.

Kenneth B. 
Rating:
1.0

Customer did not leave a comment.

Anton K. 
Rating:
5.0

Customer did not leave a comment.

RICHARD C. 
Rating:
5.0

Everything went smooth and made sense

Brian K. 
Rating:
4.0

Reserved a 15' truck at the location listed above for a Wednesday. Tuesday evening I received an text stating my truck would be at a different location a few miles up the road. No big deal. Wednesday morning another text saying my truck would be further up the road in the opposite direction I was coming from. About 10 miles out of my way. Wednesday morning I find the location and go in for my truck which isn't there. It was never returned by the customer who had it before me. Mad scramble ensues. Obviously I am not happy. After a few phone calls I have to go back to the first place I was supposed to get my truck but instead of a 15' truck all they have is a 10' truck which made things more difficult for me because now I had to make 2 trips because everything didn't fit in the smaller truck. I must note that the U-Haul employees were great through this entire ordeal. It is U-Haul that I am disappointed with. All the running and waste of time and extra trips. Very unsatisfied.

Andrew P. 
No reviews have been submitted for this location.

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