Customer Reviews for U-Haul Moving & Storage of Yukon

109 reviews

11444 SW 15th St   Yukon, OK 73099

(405) 324-5200

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Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: Closed

Services at this Location:

Contact Us

(405) 324-5200

11444 SW 15th St
Yukon, OK 73099

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

STEVEN D 
Rating:
4.0

Customer did not leave a comment.

Carmen D 
Rating:
3.0

I wouldn't be able to recommend this facility to anyone based on the price of your units alone. It is by far the most expensive facility in the area surrounding where I live. All of my other interactions have been fine with staff, etc.

JOE O  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kyle H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tony J 
Rating:
4.0

Customer did not leave a comment.

NICHOLAS H 
Rating:
5.0

Customer did not leave a comment.

Jerome R 
Rating:
5.0

Customer did not leave a comment.

Noah C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael S 
Rating:
5.0

Nice place, the gentlemen that helped me was very nice and easy to deal with, he really seemed like he cared about me as a customer. Needs more parking in the front, had to basically make my own parking spot due to other vehicles in the lot. That may not be possible but the open grassy area between the equipment lot and parking lot could be an option as there would be sufficient room for parking there.

Scott R 
Rating:
5.0

Thank you for your excellent and courteous service!

Karl S  |  First Impressions 
Rating:
5.0

In my opinion, there was nothing to improve on.

lucas f 
Rating:
5.0

Customer did not leave a comment.

Jerrie B  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Marsha P 
Rating:
5.0

Fast, friendly and accurate service. I would rent from them again, if the need arises.

Ethan D 
Rating:
4.0

Customer did not leave a comment.

Mark F  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ian D 
Rating:
5.0

Make the parking lot larger, otherwise it was wonderful.

Becky Y 
Rating:
5.0

Manager is super nice and professional, even after I call 3 times in the same day to make changes!

Lisa M  |  First Impressions 
Rating:
2.0

There was a number to call but the lady was not local so why have it listed. Also a sign said pull up and wait. That was not the case. The person we called said to go in which means pull back out and go to a different lot. We had trailer unhooked and waited for a few minutes before anyone came out.

James F 
Rating:
5.0

The guy at the front desk was super nice and helpful. Very informative, we appreciate all of his help so far.

KALIE M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Don C 
Rating:
5.0

Customer did not leave a comment.

LUVYA H  |  Overall Experience 
Rating:
5.0

The staff went above and beyond to accommodate me!

Kevin J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

suzanne T 
Rating:
5.0

The staff were very helpful and welcoming when we came to look at a spot first and to get information. We’re able to find what we needed at a good price too! We look forward to storing here and feel it’s a good fit.

Katharine G  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Rick H 
Rating:
5.0

Awesome customer service

joey l 
Rating:
5.0

They were very accomodating

suzanne T  |  First Impressions 
Rating:
5.0

Great! Always use Uhaul in a one way trip. They usually have free storage for a month when you get to your destination. Always clean and keeps you informed.

Rodney M  |  Overall Experience 
Rating:
4.0

My code didn’t work.

Jaleesa G  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

RICHARD B 
Rating:
5.0

friendly and helpful staff

Michael G 
Rating:
5.0

Customer did not leave a comment.

Joel H 
Rating:
5.0

Customer did not leave a comment.

Kenneth B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

john k 
Rating:
5.0

Replace the broken plastic things that make it comfortable but still overall nice

RICKY C 
Rating:
5.0

Customer did not leave a comment.

michael b 
Rating:
5.0

Customer did not leave a comment.

JEFF B  |  First Impressions 
Rating:
5.0

Too many price increases in a short time. Storage is low overhead as far as staffing and utilities, price increases far exceeded the cost of living increases.

KELLI H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jessie l 
Rating:
5.0

Great service thank you!

Eric P 
Rating:
2.0

Facility had no video surveillance for my storage unit. The unit was broken into and the facility did not re secure the door for two months, when I checked out the door was still not fixed. Had a leak coming from the ceiling that the facility was notified of multiple times. They never fixed it and my belongings continued to get wet.

LEWIS L  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Annetta A 
Rating:
1.0

I recommend upholding the “ Reservation Guarantee “ policy that you all have. We placed a reservation and when we arrived there was not a piece of equipment assigned to us, ultimately leading us to have to pay additional fees for not being out of the previous apartment unit on time. The general manager was EXTREMELY rude and never once attempted to come to a solution for the extreme inconvenience him or his workers caused my family and I.There was no accountability taken and the general manager immediately became defensive and spoke to me the entire time with a raised voice. It was very frustrating due to the lack of desire to help, which was surprising due to his title. Not wanting to look up a phone number so that I could call and get additional help or to even further understand and refusing to look up a policy (which I know is stated online) is unacceptable and lazy. 8am that morning I spoke with another lady with U-HAUL, who apologized and stated that she would put the note in our file and we’d be squared away with no issues. Clearly that was not the case and we were refused. If there is a reservation guarantee and the fault is of the company, every customer should receive the compensation that is stated in the policy. 0/10 recommend this location, we will never be using them again. Moving is already stressful, this location and general manager’s attitude heightened it even more :/

Baili G 
Rating:
4.0

Before you guys took over our storage shed was broken into, things were stolen and didn’t get any help with it. Didn’t even know till weeks after. But again, it wasn’t under you guys. It would be a little more helpful to have someone in the office to answer phones but I get it, it gets busy there

KIMBERLY C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Raymond M 
Rating:
5.0

Customer did not leave a comment.

MICHELLE D  |  Overall Experience 
Rating:
2.0

This store did not have the extra equipment I requested. No appliance dolly and blankets available. Plus every time I called the price was different. Called uhaul to get a quote- one price! Called uhaul to set up the reservation- higher price! Uhaul called to verify my reservation - different price! Went to pick up the truck - even higher price! I only needed the truck until the 31st, uhaul kept changing the date to February 1st.

Christopher J 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER H 
Rating:
5.0

Customer did not leave a comment.

SHAWN K 
Rating:
5.0

Customer did not leave a comment.

BRADLEY V  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Peggy D 
Rating:
5.0

Customer did not leave a comment.

Marti Z 
Rating:
5.0

Customer did not leave a comment.

Chris E 
Rating:
5.0

Customer did not leave a comment.

NATHAN F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHERYL P  |  Overall Experience 
Rating:
4.0

This specific location was wonderful. I had a one way trailer drop off and delivered here. Well with all the chaos of moving I overlooked that my departing uhaul office out of state put me as a return rather than one way. At this location Ian worked with me and held my turn in until I got the paperwork sorted out so I wouldn’t have to deal with the outrageous charges. I’m so grateful! After I got it settled I checked back in and Ian reviewed my account and saw I was good to go. My original uhaul location wasn’t responsive or very helpful at all. I really appreciate the customer service here. It relieved a lot of anxiety from the stress of my move. I would definitely come back to this exact location for future storage/moving needs just for that.

Geraldine D  |  Overall Experience 
Rating:
5.0

Had some roofing leaks at one point. Reported it at which time they had maintenance look at the roof and I believe they fixed it. Didn’t see any more issues.

BRUCE W  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

HEATHER B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David G 
Rating:
3.0

Have extra keys at location to avoid customer waiting 16 hours for replacement. Service is not not 1 star. Disappointed

TONY P 
Rating:
5.0

Customer did not leave a comment.

Tyson M 
Rating:
3.0

Have more security cameras! and locks on indoor units. too many units were broken into

JOSEPH M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KEVIN J  |  First Impressions 
Rating:
4.0

I did self check out for the first time. Although it was easy to do, I didn’t care for that method. The location itself seemed nice and it was easy to see where to return the truck. We did have to search a bit for the key dropbox.

Barbara P 
Rating:
5.0

Customer did not leave a comment.

Krystle W 
Rating:
5.0

They where very helpful.

WANDA H  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Virginia J 
Rating:
5.0

Customer did not leave a comment.

BUTCH A  |  Overall Experience 
Rating:
1.0

The rental rate was outrageous and continually going up. I rented for several years and after moving out found that I had been charged monthly insurance when I had my own insurance through a private company. I'd like to know what will be done about this. I understand the business has changed hands. I only just found out about these charges. I hate to give out my email for this reason. I never received a phone call or text and hardly ever check my emails.

DARVIAL S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard Z 
Rating:
3.0

U Haul did not own the facility when I moved in. The manager at the time was most helpful.

CINDY B  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

JENNIFER S  |  Overall Experience 
Rating:
5.0

great customer service at pick up and return locations.

Thomas G 
Rating:
4.0

Good property manager. He was professional and helpful

MICHAEL G  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nancy C 
Rating:
5.0

Customer did not leave a comment.

LINDA G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHELLE S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bobby S 
Rating:
5.0

Customer did not leave a comment.

Lisa M  |  First Impressions 
Rating:
5.0

Keep up the good work.

Domitilio G  |  First Impressions 
Rating:
5.0

Very helpful and respectful staff.

JOE M  |  First Impressions 
Rating:
5.0

Employees we talked to were always friendly and helpful!

KAYLA A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sarah S  |  Overall Experience 
Rating:
1.0

My Rv has been vandalized three times. Rendering it inoperable.

FINLEY W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christopher R 
Rating:
1.0

So far you have charged me $373.65 for a one day rental of a truck and a storage unit that was the wrong size so I had to go find another facility on a Sunday in the freaking rain!

Shelley S  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JOHN G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE T  |  Overall Experience 
Rating:
3.0

There were multiple issues of mice in my storage unit. They were inside my bags, my boxes, my furniture. I know it's a large facility and rodents are hard to fight, however it seemed like the problem never got any better. Fortunately I didn't need the unit and longer or who knows how much more of my belonging they would have destroyed!

ALI B  |  Overall Experience 
Rating:
3.0

For some reason someone thought they should take the rollers of my pontoon trailer,guess they needed them more than I

RANDY S  |  Overall Experience 
Rating:
5.0

I only had one week with U-Haul all went well.

WANDA K  |  Overall Experience 
Rating:
1.0

They moved me out when I did not ask to be moved and I called and nothing I am fully paid I don’t get it

ZACHARY M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PAM A  |  Overall Experience 
Rating:
1.0

Samantha was unprofessional, tone was loud, condescending, and rude. Notes were not put on my account. But also if your calling in regards to someone’s account. You don’t call being aggressive rude and unprofessional. Will not refer anyone to this location. Will be posing a review for others to be aware of due to the treatment and unprofessionalism of the employee.

RENNE B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carol B  |  First Impressions 
Rating:
5.0

Jazz and Mike are wonderful

WANDA K  |  First Impressions 
Rating:
2.0

Most of our rental time was with Extra Space Storage before U-Haul took over. We were not pleased with the regular and ridiculous increases for a small graveled outdoor space for our small popup tent trailer. What started out as a reasonable rate of around $30 or so per month steadily went up to $94.50 per month. We felt that with the transfer of ownership to U-Haul and the already ridiculous $94.50 per month we were paying, we were not prepared for any other increases in the storage space we were renting.

NANCY L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

michael l  |  First Impressions 
Rating:
4.0

My door won’t stay up all the way . It comes back down about a foot and I hit my head on a couple of times when I forgot to duck ! Thanks

MARTY W  |  First Impressions 
Rating:
4.0

Both office employee's were very helpful and knew what they were doing!

LARRY K  |  First Impressions 
Rating:
3.0

Check trucks when they come in then you will know what kind or condetion they come back in

Elbert F 
Rating:
4.0

Customer did not leave a comment.

Manda M  |  First Impressions 
Rating:
5.0

The staff, especially Candice, were very helpful. Made the transition easy.

PHIL B  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DANNY F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TRESSA L  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

LONNIE J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STORMI S  |  Overall Experience 
No reviews have been submitted for this location.

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