Customer Reviews for U-Haul Moving & Storage of Woodstock

4662 comentarios

11300 Hwy 92   Woodstock, GA 30188
(Next to Race Track Gas Station Corner of Hames rd and Hwy 92)

(678) 494-1551

Horario

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Services at this Location:

Contáctanos

(678) 494-1551

11300 Hwy 92
Woodstock, GA 30188
(Next to Race Track Gas Station Corner of Hames rd and Hwy 92)

Services at this Location:

Horario

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Fast, easy service. Great customer service

RON M. 
Rating:
5.0

Royce was excellent at making this a smooth and flawless transition. Very personable. Great location for anywhere in Woodstock

Mary S. 
Rating:
5.0

Customer did not leave a comment.

Michael N. 
Rating:
5.0

Customer did not leave a comment.

Albert C. 
Rating:
4.0

Customer did not leave a comment.

PHILIP T. 
Rating:
3.0

I had to go inside three times in the checkout process and made me arrive after the packers had arrived. Mileage was incorrect. I tried to update it on my phone and it gave me an “error see attendant“ message. The dolly plastic tie was broken and in the process of fixing the mileage issue they deleted my reservation (after paying). They had to reissue it, recharge me. They said I should get all overage refunded. All other interactions were supper impressive, but the above issues kept the ranking as average rather than excellent.

ANTHONY T. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM P. 
Rating:
5.0

Customer did not leave a comment.

LAUREN B. 
Rating:
4.0

Customer did not leave a comment.

KATHRYN D. 
Rating:
5.0

Customer did not leave a comment.

Craig M. 
Rating:
5.0

Very nice and helpful.

Marcella L. 
Rating:
5.0

Customer did not leave a comment.

RUSSELL L. 
Rating:
5.0

Customer did not leave a comment.

STEVEN R. 
Rating:
1.0

I don't like to do business with someone that is trying to rip me off.

PAUL N. 
Rating:
5.0

Customer did not leave a comment.

Jorge C. 
Rating:
5.0

Keep up the great service

WILSON O. 
Rating:
5.0

Customer did not leave a comment.

Sheldon A. 
Rating:
5.0

Customer did not leave a comment.

Christopher G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hattie H. 
Rating:
5.0

Customer did not leave a comment.

Nicholas S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRENDA S. 
Rating:
5.0

Customer did not leave a comment.

MANUEL E. 
Rating:
5.0

Courteous staff...fast drop off...very professional

Kenneth K. 
Rating:
5.0

Customer did not leave a comment.

STEVEN R. 
Rating:
5.0

The truck was very clean which we always appreciate very much, however, the transmission was very rough & not in good shape at all. Needs attention before it breaks down on one of your next customers. The employee, Royce, that usually helps us at this location is always helpful & accommodating. A+

JOHN W. 
Rating:
5.0

Customer did not leave a comment.

Adriana C.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

JOHN O. 
Rating:
5.0

Customer did not leave a comment.

Rickard H. 
Rating:
4.0

Customer did not leave a comment.

Jay G. 
Rating:
3.0

I wanted a small van but couldn't get one because I didn't have a credit card. I almost walked out but then asked if I could rent a different vehicle. Then the owner fixed me up with a box truck. Had a great experience but was very surprised she didn't mention that as an alternative instead of letting me almost walk out. She should have helpfully told me about the box truck immediately. Maybe she has made enough money and doesn't need many more sales this montj

JOHN B. 
Rating:
5.0

This location was perfect and I was greeted by polite, friendly professional employee. I would highly recommend this location

James S. 
Rating:
5.0

Customer did not leave a comment.

Pat D.  |  Overall Experience 
Rating:
5.0

Very accommodating, friendly and great customer service. Sometimes, learning about and expanding upon the things the team does RIGHT is as important.

Vernon T. 
Rating:
5.0

Customer did not leave a comment.

Jack W. 
Rating:
5.0

Customer did not leave a comment.

John O. 
Rating:
4.0

Customer did not leave a comment.

Jeff E. 
Rating:
5.0

Excellent service.

ROBERT F. 
Rating:
1.0

I will never use your service again. Nobody knew how to handle the ubox, I waited on hold forever, they were not helpful to my moving company, items were damaged, I have pictures, the whole experience was terrible.

Dorene M. 
Rating:
5.0

Customer did not leave a comment.

Timothy J. 
Rating:
3.0

Customer did not leave a comment.

Benjamin S. 
Rating:
5.0

Best place in Woodstock for your moving and storage needs

BILLY S. 
Rating:
5.0

Customer did not leave a comment.

Leon S. 
Rating:
5.0

Customer did not leave a comment.

Tracy A. 
Rating:
2.0

Poor communication and extremely late pod arrival.

Brianna I. 
Rating:
5.0

Customer did not leave a comment.

Frank W. 
Rating:
5.0

Customer did not leave a comment.

Frank S. 
Rating:
5.0

In and out with in 10 minutes! I've rented here many times very well maintained and easy, friendly staff.

morgan W. 
Rating:
5.0

Great service. Quick and easy rental process.

JOHN K. 
Rating:
5.0

Customer did not leave a comment.

jim R. 
Rating:
4.0

Customer did not leave a comment.

GUSTAVO F. 
Rating:
5.0

Customer did not leave a comment.

Doug M. 
Rating:
5.0

World Class Service from Laura Hahn, Area Field Manager and Byron in traffic scheduling who both dealt with some needed corrections on scheduling and billing. Thanks to their superior service, will use U Haul again and again.

Terry D. 
Rating:
5.0

Customer did not leave a comment.

Brian S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRIAN S. 
Rating:
5.0

Customer did not leave a comment.

Raymond D.  |  Overall Experience 
Rating:
5.0

The only issue is sometimes it takes a little time to get someone in the office, either on the phone or at the desk. It is understandable based on the size of the operation and number of customers. However, once you do talk to someone, they are friendly, courteous, and knowledgeable. I hate moving but this location has made it the best possible experience, on multiple occasions, throughout the years.

COLIN V. 
Rating:
5.0

Customer did not leave a comment.

Sandra S. 
Rating:
5.0

I initially reserved a vehicle at a local gas station only to find out a day before my rental reservation was totally screwed up..I will from here on out only stick to your brick and mortar locations.

PETER O. 
Rating:
5.0

Customer did not leave a comment.

PATRICK F. 
Rating:
5.0

My customer service agent at the office front desk was very courteous, helpful and professional. My move in was simple, smooth and unabated. All of my questions were answered and needs met. I highly recommend this facility!!

Troy M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kathrine D. 
Rating:
5.0

This was so easy. Customer service was outstanding!!

Steven G. 
Rating:
5.0

Customer did not leave a comment.

ALAN A. 
Rating:
5.0

Customer did not leave a comment.

Tina B. 
Rating:
5.0

Customer did not leave a comment.

Phil p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nichole C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James P.  |  First Impressions 
Rating:
1.0

You charged me for an extra day. I turned it in the very next day from when I rented it. This is theft. I have photo documentation of when I returned it.

ROBERT S. 
Rating:
5.0

Customer did not leave a comment.

Robert G.  |  First Impressions 
Rating:
5.0

Great customer service agent that assisted me in renting the unit

MARIA M.  |  First Impressions 
Rating:
5.0

Great location with plenty of room to pull in and return truck. Staff were very friendly. Return process was very organized, efficient and fast.

Peter D. 
Rating:
5.0

Excellent clean facility. Staff very pleasant and helpful. Definitely recommend!!

Brian S.  |  First Impressions 
Rating:
2.0

The van was not clean. It had dog hair from the previous rental all over the back where we had to load. No time to clean the van as we had a deadline to meet. My wife is highly allergic to dogs and this was not acceptable whereas she had to follow me to and from the destination which cost us extra time, money and gas. In addition, the beginning mileage was off by 20 miles. I did not understand about an app to verify this information but waited to inform the employees about these items when I returned the vehicle. They did not seem to care about the dog hair whatsoever and proceeded to argue and question me about the mileage discrepancy but finally fixed this issue. I have been a police officer for 25 years and do not carry myself in a manner that would make one question my character or honesty. I definitely think there should be a better system in place for people who don't use apps such as someone accompanying you to the van to validate the mileage and cleanliness if you do not use apps.

MICHAEL B. 
Rating:
5.0

Customer did not leave a comment.

sherry K. 
Rating:
5.0

I want to thank uhaul for great service and helping us save. It's my second trailer rental and I saved tons of money using it. Thank you and the people in this location are great

VOLODYMYR R. 
Rating:
5.0

Customer did not leave a comment.

LARRY R. 
Rating:
5.0

Customer did not leave a comment.

LARRY R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elizabeth K. 
Rating:
4.0

Customer did not leave a comment.

Samuel L. 
Rating:
5.0

Cherry Wood Movers in CT were terrific, as were Primetime Movers in Alpharetta. All went as planned.

barry S. 
Rating:
5.0

Fix the app location services so I am not stuck for half an hour on the phone trying to get the truck dropped off. I ended up going to the door where the label on the door said drop off key and grab your stuff. Then I checked in, got help getting location service fixed not knowing I'd be asked to take pictures of mileage ,inside of truck etc. The app should have an override button on location services or be the last thing to confirm.

Matthew P. 
Rating:
4.0

Paid 200 bucks on return i was wastold 109.86. 200 out of my account .

Diana L. 
Rating:
2.0

When I returned the trailer to the U-Haul location, per instruction I was waiting in the Return Equipment line (RTL) where I was clearly the first person in line. While I was waiting for at least 15 minutes a number of other vehicles pulled up behind me in the RTL; finally a U-Haul staff member came to the RTL and promptly went to the vehicle behind me in line and began assisting the other vehicle with its return. When I questioned the U-Haul staff member on why he went to the 2nd vehicle when I was clearly first in line the ridiculous response I was given is that the U-Haul staff member thought someone else was helping me... what that assumption was based on is still a mystery. Finally, after sitting in the RTL for 25 minutes my rental trailer was unhitched and I was told I could leave. A return process that should have taken 3-5 minutes took 25+ minutes. This was extremely frustrating.

Terry W. 
Rating:
5.0

Excellent customer service

DENICE B. 
Rating:
5.0

fast and easy check in and check out with friendly and professional staff!!!

Deborah D. 
Rating:
5.0

Customer did not leave a comment.

TERRY M. 
Rating:
5.0

Customer did not leave a comment.

Essence W. 
Rating:
5.0

Customer did not leave a comment.

Christopher M. 
Rating:
5.0

Customer did not leave a comment.

Guillermo R. 
Rating:
5.0

Lori is extremely nice and professional!

BARRY L. 
Rating:
5.0

My experience was excellent

GUILLERMO R. 
Rating:
5.0

Always receive top notch customer service at this location!

REX L. 
Rating:
4.0

Truck need front end tire alignment. Did not like the fact that there was not a ramp provided with the truck. Because of this I will no longer rent from uhaul.

ROY E. 
Rating:
5.0

Customer did not leave a comment.

Theresa P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DEAN S. 
Rating:
4.0

This was a very nice, professionally run Uhaul facility. My only complaint is the alarm system on the unit. Every single time I would access the storage unit, the alarm would go off. This issue was pointed out to several of the staff members that assured me it would or has been taken care of. They checked my access card and made sure everything was in order, but the issue still persisted. As I stated, the facility was nice, but the alarm system was annoying and to be honest rather embarrassing if others were around.

Trenton D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer K. 
Rating:
5.0

Staff was excellent! Great experience.

Michelle H. 
Rating:
5.0

Customer did not leave a comment.

Theresa P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOHN T. 
Rating:
5.0

Customer did not leave a comment.

MARION H. 
Rating:
5.0

Customer did not leave a comment.

ROGER R. 
Rating:
5.0

Customer did not leave a comment.

Glenn T. 
Rating:
5.0

Customer did not leave a comment.

Isidro N. 
Rating:
5.0

Had power steering fluid leak all over my brand new driveway. Emailed u-haul contact. Looking forward to hearing from them

William T. 
Rating:
5.0

Customer did not leave a comment.

MARY M. 
Rating:
5.0

I have rented a vehicle twice from this location. It was smooth, and easy. The rates are very reasonable. I will rent there again.

DOUGLAS E. 
Rating:
5.0

Great location!

THOMAS A. 
Rating:
5.0

First class professional location. Very happy, would DEFINITELY use again.

DAVID F. 
Rating:
5.0

Lots of well maintained options for your moving needs. I was amazed at the customer service the minute i walked into the main office. Professional and timely service. Drop-off was easy. Highly recommended.

BABAFEMI A. 
Rating:
5.0

Customer did not leave a comment.

GAYNELLE K. 
Rating:
4.0

Customer did not leave a comment.

Arael B. 
Rating:
3.0

Maintenance/upkeep of vehicle.

MONICA H. 
Rating:
5.0

Customer did not leave a comment.

Mickey B. 
Rating:
5.0

Customer did not leave a comment.

THOMAS S. 
Rating:
5.0

Just let Leo help you and you'll be fine!

Albert K. 
Rating:
5.0

Customer did not leave a comment.

April H.  |  First Impressions 
Rating:
5.0

As one of the 1st residents of the motorhome storage facility I couldn't have been happier. I always felt that my motorhome was secure and safe.

RON S.  |  Overall Experience 
Rating:
5.0

I was on a waiting list and Lori the representative went out of her way to find me and let me know an RV spot had opened up. She was very accommodating and a great first impression for U Haul.

BRUCE H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOHN D. 
Rating:
5.0

Customer did not leave a comment.

Tiffany W.  |  Overall Experience 
Rating:
5.0

Normally I don’t leave reviews for companies, but I had an overwhelmingly good experience with this location that I had to share. Lori Shown was extremely helpful and courteous to me along with the other associates at this location. Thank you for the wonderful service!

CASSIDY A.  |  First Impressions 
Rating:
5.0

We moved from Louisiana to Georgia. U-Haul has been very helpful with our move. Their staff is friendly, polite, helpful and well trained. Lori was easy to deal with and knowledgeable.

DIANNA O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

George I.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

john d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

carrie v.  |  Overall Experience 
Rating:
5.0

Ross was very helpful

Dale M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

George I.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Joan M.  |  Overall Experience 
Rating:
3.0

We reserved the unit via U-Haul National while renting a Truck to move across states. The unit was free for the first month and $34 for the following months. On going to pay for the first time we got charged $44 which was greater than the advertised price. Even the signs at the store show the price to be $34. When we brought up the matter with the agent the vehemently refused and said the unit we got was $44 and the would/could not charge me any lower price. Rather than disagree we paid and decided we would not stay at this facility and moved out from this facility to another. Other than renegading on their advertised price and being charge a higher rate without notice the facility was clean and everything else was above our expectation. We make decisions and get into contracts based on agreements. To renege is uncalled for and thus we felt cheated. As such I would not recommend this facility to others.

JOANNES L.  |  Overall Experience 
Rating:
1.0

I had moved out of the storage unit on November 29 I went in the office and I’ll let Roy know he check the system it said I had zero balance and I didn’t have an automatic payment set up I asked him does he have a receipt for me to show that I moved out he said the ladies on the next day would come in complete out the unit and then U-Haul would send me a confirmation email I never got the confirmation email and in fact the move out as far as U-Haul was concerned doesn’t look like it was put in the system until December 2

Mark E.  |  Overall Experience 
Rating:
5.0

Logan was Great!!

Whitney A W.  |  First Impressions 
Rating:
5.0

U-Haul saved the Thanksgiving Day for me! Offering service on the holiday set U-Haul apart from its competitors. I’m an exclusive customer for life now. Thank you for being there when I really needed service on the holiday!😀

Dina D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Matt H.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

MARLENE S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kenya R.  |  Overall Experience 
Rating:
5.0

From day 1 the staff was incredibly friendly and I was extremely impressed by their professionalism. The facility itself is well maintained, cleanly, and secure. I cannot speak highly enough about this location!

seaton c.  |  Overall Experience 
Rating:
5.0

Best storage facility around. The staff was so nice and helpful. The facility is very clean. You will not go wrong here.

Donna E.  |  Overall Experience 
Rating:
5.0

Lori is great!!

FRED G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

xanna d.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TEDDY M.  |  First Impressions 
Rating:
5.0

Lori was super helpful and professional - thankful for this well managed, clean and convenient storage facility! Love U-Haul!

Kelly C.  |  First Impressions 
Rating:
5.0

The customer service here is second to none!

Brian A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MATTHEW C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Corey V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Canetha W.  |  Overall Experience 
Rating:
5.0

Clean & secure!! A great place to rent a storage unit!!

Rhonda P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Trudie R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kamron S.  |  First Impressions 
Rating:
5.0

Very friendly and helpful staff

Paul B.  |  First Impressions 
Rating:
5.0

One of the best U-Haul facilities I've seen. Well managed and very professional staff that is very helpful.

Wayne W.  |  Overall Experience 
Rating:
5.0

Lori is always the BEST. Very knowledgeable and considerate.

Martha M.  |  Overall Experience 
Rating:
5.0

Royce in Woodstock GA was especially kind patient and very helpful!

Cynthia L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Martha M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David T.  |  Overall Experience 
Rating:
5.0

Lori and staff are wonderful people. They were always professional and friendly and were committed to helping us whenever we spoke to them.

CHARLES D.  |  Overall Experience 
Rating:
4.0

The Customer service personnel were top notch . However there have been a few isuues which I think the computers are responsible for. When we went to the units we were assigned one was already taken with a lock on it. That issue was resolved. Then when I came back the next day they were unable to find me in the system when my card reader would not work. They let me access my uniot since it was a Sunday and told me they would have to get with a manager to figure it all out.

Martha M.  |  First Impressions 
Rating:
5.0

Lori and her staff are all very knowledgeable, friendly, and go above and beyond to satisfy the customer.

jack b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrew W.  |  First Impressions 
Rating:
5.0

Very friendly, fast and helpful

Trudie R.  |  First Impressions 
Rating:
3.0

I have used this facility as well as my family many many many times! I've always rented trucks the same with my family and this was the first time renting storage. I was told one thing when I originally got the unit but was told something different when I was getting out of it. then the lady on the phone which I know her by face and name because of so much business I've given you guys but she told me on the phone that she was just an employee of the 800 number and not at the location itself. She would not honor what I was told originally so I want to see no need to call and resolve before submitting this survey. I ask her twice to honor what I had been told and she would not. Will not recommend this location for storage.

Deborah M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carlos C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William G.  |  Overall Experience 
Rating:
4.0

The only thing was the call center told me the spot I was getting was covered and when I went in person, no covered spots were available so I had to go on a waiting list.

Gayla H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Teresa C.  |  Overall Experience 
Rating:
5.0

also rented a storage unit, good experience.

Tom M.  |  First Impressions 
Rating:
5.0

It would be nice to get the alarm system under control. Maybe they need someone to monitor it because it goes off when it shouldn’t and that makes it ineffective.

James F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

john e.  |  Overall Experience 
Rating:
5.0

.

Deborah M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DAVID G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lerinda G.  |  Overall Experience 
Rating:
5.0

Very clean facility and people were very helpful

MIKE S.  |  First Impressions 
Rating:
5.0

Great place brand new very clean

Gene B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jack b.  |  First Impressions 
Rating:
5.0

This is an awesome U-Haul facility. They have a wonderful staff that was very helpful.

Susan C.  |  First Impressions 
Rating:
2.0

The time it took to get in and out was upsetting and then the key card didn’t work so another had to be made. Even the spot they gave us had another car half way on our spot. They don’t check these things.

Ayesha N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gregory M.  |  Overall Experience 
Rating:
5.0

Laura was very helpful. I had several move in date changes.

Canetha W.  |  First Impressions 
Rating:
4.0

Two negatives, otherwise five stars: 1- Exceedingly difficult to contact any local facility directly by phone; you reach the national customer service center if the local office doesn’t answer, which is often. I phoned yesterday several times to ask a question, customer service center passed along my message, said the local facility got my question and would call me back: still waiting.... 2- We did not know until we opened the storage space door that each space is not entirely enclosed. No ceilings! Wire fence material is the ceiling. Our space had a giant rat trap in the back corner so any vermin/pests brought in by other renters can easily spread from space to space. Plus, if a rat does get in and get trapped and dies, our belongings are going to stink to high heaven. Other facilities where I have rented space previously were completely enclosed. This was an unexpected unpleasant surprise and a big negative for me. Be sure to look at the space before you sign a contract.

David T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PEGGY M.  |  Overall Experience 
Rating:
5.0

Helpful and friendly staff.

David H.  |  First Impressions 
Rating:
5.0

I'm very very satisfied 😊

Lueann W.  |  First Impressions 
Rating:
1.0

I called U Haul and was told there was a 5X5 space available at location for $34.95 . When I arrived, they said they only had one for 39.95, but I saw dozens! This Bait and Switch tactic is ILLEGAL!!!

bill w.  |  First Impressions 
Rating:
4.0

No comments

Amy B.  |  Overall Experience 
Rating:
2.0

I was not told about the app for the return time. I returned the van at 7pm & had it reserved until 815pm. I called later to find out they charged me a late fee of $20 WRONGFULLY WITHOUT TELLING ME.

Stephanie L.  |  Overall Experience 
Rating:
5.0

Storage units not yet open 24/7 Staff very accommodating

Tim L.  |  Overall Experience 
Rating:
5.0

Great experience; thanks so much!! One suggestion, the use of your push carts off-site would be of great benefit to some; perhaps have them signed out for use with a refundable deposit or small fee.

Jerry O.  |  Overall Experience 
Rating:
5.0

Logan was knowledgeable, professional and very helpful. Excellent experience. June & Joe

JUne J.  |  First Impressions 
Rating:
5.0

The facility is well managed and offers good security and amenities.

William S.  |  Overall Experience 
Rating:
4.0

Upon getting a new bank card/forgetting to update my info, instead of notifying me that my payment didn’t go through they would charge $15 late fee immediately. Rude and impersonal.

Autumn C.  |  Overall Experience 
Rating:
4.0

Excellent service with a friendly staff.

sam s.  |  Overall Experience 
Rating:
5.0

Lori and crew are very accommodating Everything went smoothly Tim

Tim L.  |  First Impressions 
Rating:
5.0

Everyone was extremely helpful to us with our moving and storage needs.

SUSSIE S.  |  Overall Experience 
Rating:
5.0

Friendly, fast, Knowledgeable. Great place/

dean b.  |  First Impressions 
Rating:
1.0

Came in on Saturday and it was very busy. Not enough staff. Had rented a storage space 2 days before. Had to wait on person who could help me. He was rude. Will take my business elsewhere from now on.

Lynn L.  |  First Impressions 
Rating:
5.0

Excellent customer service!

Wayne W.  |  First Impressions 
Rating:
5.0

extra nice employee and facility was so clean

Carol V.  |  First Impressions 
Rating:
5.0

Great job

Tracey G.  |  Overall Experience 
Rating:
3.0

Your management in charge are inflexible to reasonable requests.

Jeff L.  |  Overall Experience 
Rating:
5.0

Great service and convenient to have storage available on site.

Suzanne G.  |  First Impressions 
Rating:
5.0

Lori provided excellent service.

Ed G.  |  Overall Experience 
Rating:
5.0

Very helpful and courteous staff - amazing to work with! Went above and beyond to help me with moving and storage and bulk disposal

kelley j.  |  Overall Experience 
Rating:
5.0

2 years, never a problem. Well worth the money.

Kevin B.  |  Overall Experience 
Rating:
3.0

As a resident in the neighborhood of this facility, I thought it was relatively new but inside the storage area the roof showed problems and the big issue, no elevator for second floor.

Ruth B.  |  First Impressions 
Rating:
5.0

Great service!

Mark P.  |  Overall Experience 
Rating:
5.0

Thank you so much for the wonderful service!

Retha B.  |  Overall Experience 
Rating:
5.0

I visited the facility three times and every encounter was positive and productive...Lori and Byron were especially helpful...the cleanest moving/storage facility I have ever seen...5 Star!

Heather W.  |  Overall Experience 
Rating:
5.0

Well-maintained, clean, nice!

Stephen W.  |  Overall Experience 
Rating:
5.0

THe staff at this store are all incredibly helpful, concerned for me and did all they could to go above and beyond to help me with truck rental and storage units!!! I have been raving to everyone!

kelley j.  |  First Impressions 
Rating:
5.0

Positive experience. Employees encountered were all nice.

denise d.  |  Overall Experience 
Rating:
4.0

More space needed. Good thing they are expanding.

Timothy M.  |  Overall Experience 
Rating:
5.0

Despite construction of a massive car storage facility adjacent to the original facility, Woodstock moving and storage operated very well during the three months we dealt with them. People were great!

Sharon m.  |  Overall Experience 
Rating:
5.0

Our times interacting with any of the staff was very friendly ready to assist and alwaya pleasant,

Ruben K.  |  Overall Experience 
Rating:
5.0

Everything was handled very professionally and in a timely manner.

sam s.  |  First Impressions 
Rating:
2.0

Outrageously expensive for the space

Claire N.  |  Overall Experience 
Rating:
4.0

Good service!

Xue L.  |  Overall Experience 
Rating:
5.0

Very professional staff

Andrea T.  |  Overall Experience 
Rating:
4.0

Large, equipped, organized and service oriented! Lori and her team (Lisa) are amazing.

michele w.  |  Overall Experience 
Rating:
5.0

Lisa delivered and picked up our U boxes. She was very professional, efficient and friendly. She really made the experience easy!

Jay K.  |  Overall Experience 
Rating:
5.0

Excellent service.

Teresa C.  |  First Impressions 
Rating:
5.0

Lisa was friendly and efficient. We hit a snag with our payment, but she was patient and understanding while we figured it out. We had a good experience.

Kara B.  |  Overall Experience 
Rating:
4.0

I did not go to the office but had a ubox delivered. Woodstock did a great job communicating with me and delivery and picking up my box. I would recommend them.

JILL T.  |  Overall Experience 
Rating:
5.0

Lisa and crew were nothing but a pleasure. I would absolutely recommend everyone to this location. Best I have ever dealt with.

Rachael D.  |  Overall Experience 
Rating:
2.0

My issue is that for the money that I spent, they were unable to make compensation for me not being able to access the parking lot. Because of a server issue with the access codes. That’s just unfair!

Cary B.  |  First Impressions 
Rating:
5.0

U Haul is everything a person could want in a storage facility. The staff is always friendly and helpful.

Marie K.  |  First Impressions 
Rating:
5.0

Overall experience was great. Storage fees are unfair.Should be prorated. I paid full rent on 7 boxes and only used the boxes 5 days the following month but got charged for the full month. Bad deal

David B.  |  Overall Experience 
Rating:
5.0

People are very helpful and professional

Vijaya K.  |  Overall Experience 
Rating:
5.0

Logan and the staff a the Woodstock U-haul were extremely helpful and accommodating. They made our U-haul experience easy.

susan r.  |  Overall Experience 
Rating:
5.0

Professional friendly staff. Great customer service.

shamice r.  |  First Impressions 
Rating:
5.0

Pp

Charles Z.  |  Overall Experience 
Rating:
5.0

Great facility...will use again!!!

dean g.  |  Overall Experience 
Rating:
5.0

The gentleman that I dealt with at uhaul was very helpful. I had to transfer to a new unit due to the first one being to small and he made the process very easy. very pleased with my experience!

Theresa S.  |  First Impressions 
Rating:
5.0

At one point I had two units for 6 months and the one unit for 20 months. UHAUL staff was always helpful.

walter m.  |  Overall Experience 
Rating:
5.0

Dennis the U-box delivery driver was fast, friendly and efficient.

Thomas B.  |  Overall Experience 
Rating:
5.0

The staff is very friendly and helpful they made moving from California extremely easy

mike r.  |  Overall Experience 
Rating:
5.0

The staff was very helpful. The process was simple. We actually increased size of unit after signing paperwork and the change was quite easy.

William S.  |  Reservation 
Rating:
5.0

Box arrived earlier than planned. Contents were undamaged. Truck drivers were all very friendly. I will use U-box again. Storage facility was never visited. Disregard above answers

GEORGE S.  |  Overall Experience 
Rating:
5.0

I always have used u-haul for years and will continue to use them .. Thank you for everything.

Marlene L.  |  Overall Experience 
Rating:
1.0

I admittedly exploded when told I was given incorrect information. Nothing I said was directed at the employee. His response: "This job would be great if it wasn't for the customers"

Robert G.  |  Overall Experience 
Rating:
2.0

Expected delivery from uhaul. Rather moving help was suggested with incorrect equipment and bad quote.

VENUGOPAL V.  |  Overall Experience 
Rating:
5.0

Laura thank you for finalizing our use of storage. It was a tough journey but all of our item were ok in the climate controlled system. Wishing all of the staff Happy Holidays.

charles c.  |  Overall Experience 
Rating:
5.0

AWESOME EXPERIENCE WITH LOCATION AND CUSTOMER SERVICE REP. THANK YOU

cynthia y.  |  Overall Experience 
Rating:
5.0

Can't comment on the location as I did not go there ... but the U-Box was delivered from there to our house and the driver was courteous and very helpful. An A+ on service!

Kin M.  |  Overall Experience 
Rating:
5.0

Very friendly people

Stephen D.  |  Overall Experience 
Rating:
5.0

The Gentleman who helped me was amazing, went out of his way to make sure the equipment and the storage was exactly what i needed. Would defiantly rent from you again and will recommend you to others.

Luke H.  |  Reservation 
Rating:
5.0

Great service! Great value!

James P.  |  Overall Experience 
Rating:
5.0

Excellent service from both Lorie and Lisa!

MATT R.  |  Reservation 
Rating:
1.0

They did not try to help and sent me demanding emails and I did not rent

Stan J.  |  Overall Experience 
Rating:
1.0

The staff was okay at first but when I had trouble & call them, they were rude, they don't return calls and even Lori said she could not help me even after I explained that I was out of the state.

aurora h.  |  Overall Experience 
Rating:
5.0

Lisa is the BEST! She is very knowledgeable, friendly, professional and she is extremely accommodating.

Christiana e.  |  Overall Experience 
Rating:
5.0

Thank you!

ralph g.  |  Reservation 
Rating:
5.0

I couldn’t believe how easy everything was. This was my first time renting a storage unit ever, and they exceeded my expectations.

Julane W.  |  Overall Experience 
Rating:
5.0

I would have stayed but my motorhome would not connect to the electrical service provided. Problem was on my end.

ben w.  |  Overall Experience 
Rating:
1.0

The communication process to have our container delivered and then picked up was an absolute nightmare to deal with for weeks. Would NEVER recommend or use U Haul again for this service.

KARYN P.  |  Overall Experience 
Rating:
4.0

Lines were kind of long but service people were great to work with...

SCOTT J.  |  Overall Experience 
Rating:
5.0

I never visited the facility. I did call to set up the boxes and had a great experience with the delivery and pick up of the boxes in Chicago and the delivery and pick up of the boxes in Georgia.

carol s.  |  Overall Experience 
Rating:
5.0

The lady there was really good at service and did wonderful job working with me to move and store my stuff. I am fully pleased with the services provided.

BABUKHAN P.  |  Overall Experience 
Rating:
3.0

There was always a wait to be serviced. And even with 24 hour notice to access ubox.....there was an unacceptable wait time for me. But fir the priceit was worth the cost

Tamara F.  |  Overall Experience 
Rating:
5.0

Very helpful and courteous staff.

william k.  |  Overall Experience 
Rating:
1.0

Will never use again. Didn't contact us upon arrival of units. Delivered after 30 days, charged another rental fee. Didn't call or show to pick up units twice. Tried calling/email, no response.

Philana N.  |  Overall Experience 
Rating:
5.0

The crew was exceptionally helpful and went above and beyond to answer questions and to help

KERMIT T.  |  Overall Experience 
Rating:
5.0

Lisa was my customer service person. LISA IS EXCELLENT!!!!

Carolyn D.  |  Overall Experience 
Rating:
5.0

Great Experience! Highly recommend the UBox for moving.

Norma P.  |  Overall Experience 
Rating:
3.0

The only reason I left was your autopay system. It started when a payment was declined due to your error and problem continued for months. I got tired of paying late fees for your problem.

CARON R.  |  Overall Experience 
No reviews have been submitted for this location.

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