Comentarios de los clientes para U-Haul Moving & Storage of Woodstock

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Woodstock

Clasificación general:

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Evan A.
Clasificación:

Answer your store's phone so people can ask questions or give vital updates to their situation regarding their rental. Called twice and was on hold for 15 minutes both times.

Robert S.
Clasificación:

El cliente no dejó un comentario.

Ernesto M.
Clasificación:

N/A

Sean O.
Clasificación:

Vastly better experience renting a U-haul at this location versus previous locations.

xanna d. | First Impressions |
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El cliente no dejó un comentario.

Gary H.
Clasificación:

El cliente no dejó un comentario.

Stephanie A.
Clasificación:

The trailer rented had not been swept out. It was littered with construction debris along with nails. Also, the trailer leaked, which soaked my casino equipment. It made for a messy event. Logan was extremely understanding and apologetic, and promised to make it right with my next rental. This is truly appreciated, as I rent quite frequently with U-Haul.

Dru C.
Clasificación:

El cliente no dejó un comentario.

David M.
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El cliente no dejó un comentario.

Cyrus M.
Clasificación:

El cliente no dejó un comentario.

JOHN H.
Clasificación:

Excellent service as always!

Michael H.
Clasificación:

Very good staff to work with at this location.

Ryan P.
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El cliente no dejó un comentario.

Shannon M.
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El cliente no dejó un comentario.

Gregory M.
Clasificación:

El cliente no dejó un comentario.

KENT M.
Clasificación:

Great service!!!

Sean B.
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El cliente no dejó un comentario.

James H.
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El cliente no dejó un comentario.

Christopher S.
Clasificación:

Excellent service, very clean, nice people

Brandon W.
Clasificación:

Cust rep was out there when we arrived. Pulled up our info on her handheld equipment and found our info in seconds. She was super friendly and helpful!

TEDDY M. | First Impressions |
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El cliente no dejó un comentario.

Kenneth L.
Clasificación:

Explain clearly if you bring back and drop early after hours, I say again earlier than the contract you will be charged $20.00 for cleaning your vehicle parking correctly, dropping key in box as instructions you still get 20.00 added to your final bill without prior knowledge.

joann T.
Clasificación:

El cliente no dejó un comentario.

Drew C.
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El cliente no dejó un comentario.

Daniel S.
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El cliente no dejó un comentario.

Kemper W.
Clasificación:

Awesome store . I use this location for all my moving needs

Gary M.
Clasificación:

El cliente no dejó un comentario.

Karen M.
Clasificación:

El cliente no dejó un comentario.

Melinda W.
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El cliente no dejó un comentario.

ROXANNE F.
Clasificación:

El cliente no dejó un comentario.

Mark S.
Clasificación:

Truck seemed to be needing some service with Transmission

GARY C.
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El cliente no dejó un comentario.

Timothy B.
Clasificación:

Nicest, Best UHAUL location ever I am sure!

Jasmine R.
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El cliente no dejó un comentario.

Kelly C. | First Impressions |
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Lori was super helpful and professional - thankful for this well managed, clean and convenient storage facility! Love U-Haul!

Derrick D.
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El cliente no dejó un comentario.

Dennis P.
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El cliente no dejó un comentario.

JOHN W.
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El cliente no dejó un comentario.

JULIAN C.
Clasificación:

Great customer service! Don't remember her name but the young lady helping me was very knowledgeable and courteous.

WANDA J.
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El cliente no dejó un comentario.

CLAUDE F.
Clasificación:

The vehicle I rented has a bad transmission and felt a little unsafe. Specifically, the automatic transmission would get stuck in a low gear and would rev up very high (4K rpm) and then switch to a higher gear. It also seemed to do the same as it slowed down.

JOHN H.
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El cliente no dejó un comentario.

Phillip P.
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Very knowledgeable and helpful personnel, overall experience was excellent!. Equipment was clean and operated flawlessly. Will use them again!

Jeremy L.
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El cliente no dejó un comentario.

Sarah C.
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El cliente no dejó un comentario.

Karen D.
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El cliente no dejó un comentario.

Grant G.
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El cliente no dejó un comentario.

James O.
Clasificación:

everything was great

Matt M.
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El cliente no dejó un comentario.

Richard F.
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El cliente no dejó un comentario.

Joshua M.
Clasificación:

Mobile check-in was advertised as a time-saver, however, it took more time to navigate than if I had waited at the counter. The keys are stored at the counter so there is no way to avoid the line. The rental had a steering issue; when in drive, it pulled right and required effort to center. One of the rails had pulled loose from its fixture posing a challenge when strapping down furniture. The fact that the mechanics are not checked after each rental session is concerning. Also, the pre-checks on the u-haul app only asked for the exterior and the interior of the cab; there was not a check of the trailer for damage to the equipment. I could have been liable for something that was pre-existing but no one reported it and it was overlooked by the u-haul employee. I suggest in the next release of the u-haul app to include a digital walkthrough of the trailer, as that is the most important part of the truck.

Kaitlin K.
Clasificación:

The owner was so helpful. Great location!

Robyn S.
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The equipment (a tow along enclosed trailer) kept pulling to you left, even when fully loaded. One of the rims appeared previously repaired, it NEEDS to be aligned! I couldn't complete my trip with the equipment...

Usif M.
Clasificación:

I called to extend my rental and sat on the phone for 15 minutes. By the time someone picked up they couldn't hear me. Message from call talked about a chat option which I tried while on phone and it timed out before Anyone assisted there either. So tried chat again after the call connected and the person couldn't hear me. Took 10 minutes for someone to chat with me. Then he recommended I call the number to get help with that 🤦🏻‍♂️. I told him no, I needed him to help and he figured it out and extended but I had to tell him he had to do it.

DEWEY O.
Clasificación:

always great help

Brian A. | First Impressions |
Clasificación:

The customer service here is second to none!

Clark M.
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El cliente no dejó un comentario.

JOSE G.
Clasificación:

for me everything is fine, nothing needs to improve

Crystal M.
Clasificación:

Quick and efficient

Robin H.
Clasificación:

Great customer service. Fast and friendly. All of my questions were answered.

MATTHEW C. | Overall Experience |
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El cliente no dejó un comentario.

Corey V. | Overall Experience |
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El cliente no dejó un comentario.

Canetha W. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

David B.
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The pick up experience was fine. Professional and well managed. The drop off, not so much.

Bruce S.
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Everything went well, the truck was ready and the check out and return process were easy. I would recommend this location and will use them when I need to rent a truck again.

PATRICK L.
Clasificación:

Mileage incorrect on contract. Informed associate said it would be corrected, still wrong when equipment returned.

Sandra A.
Clasificación:

El cliente no dejó un comentario.

Steven R.
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The waiting was a little long I guess the employees were busy but once I got to talk to one the checkout was quick

Linda D.
Clasificación:

Large facility with friendly staff.

MARQUIS B.
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I'm satisfied with the transaction it was flawless. The location is the best.

Rachael J.
Clasificación:

My delivery driver was amazing and she did a fantastic job!!

MATTHEW C.
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El cliente no dejó un comentario.

Andrew W.
Clasificación:

Consistent outstanding quality and professionalism does NOT need improvement.

Mary M.
Clasificación:

Nothing xould improve the excellent experience at 11300 Hwy 92 Woodstock, GA 30188. Courtesy helpful checkin staff members. No issues at all.

DARRAIN S.
Clasificación:

My first truck had poor performance brakes that required a lot of pressure to stop vehicle. Employees happily replaced the truck for another. However, this truck had a cargo area that had a bad fish-like odor; most likely from the previous renter.

Rhonda P. | Overall Experience |
Clasificación:

Clean & secure!! A great place to rent a storage unit!!

JOHN L.
Clasificación:

LORI - Was OUTSTANDING. GREAT Job in helping me with my move! We R Pleased

Harold H.
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El cliente no dejó un comentario.

ANGELA W.
Clasificación:

Corey was very helpful in a very busy return day. He backed up my trailer for me and was very courteous.

jon M.
Clasificación:

El cliente no dejó un comentario.

Trudie R. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

cathy H.
Clasificación:

I worked with Lisa. I cannot say enough wonderful things about this lady. She was helpful, courteous, funny, and gave me much needed advice about the move. She promptly returned calls, even when she was not working, and that is totally above and beyond. I had two pods going to different cities and she actually labeled them so the loaders wouldn't be confused!! I kept her number on my phone because I knew she would be able to help if anything happened. She is the kind of employee who makes people come back, in fact...I told everyone just how wonderful Lisa and everyone at U-Haul had been during the move. Thanks so much to all who helped. About the actually move....the articles on the truck were thrown around and some things got scratched up but that wasn't because of anything U-Haul did. The young men who loaded it, didn't do a very good job and just kind of threw things in.

Craig S.
Clasificación:

Great Team!

Allen W.
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El cliente no dejó un comentario.

Shashank T.
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El cliente no dejó un comentario.

Keith C.
Clasificación:

Great experience all around, thanks!

Randy B.
Clasificación:

El cliente no dejó un comentario.

Raghavan M.
Clasificación:

Providing pricing info upfront is always a better practice. After delivering a 100% satisfactory experience, when you receive an additional charge - that was never mentioned before - on your credit card, that leaves a bad taste and spoils the satisfaction score. Gives a sad feeling of ..."Oh! U-haul took advantage of my trusting them with my credit card" - That should never happen.

Janet L.
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El cliente no dejó un comentario.

William L.
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El cliente no dejó un comentario.

Daniel B.
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El cliente no dejó un comentario.

Peter B.
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El cliente no dejó un comentario.

Nader G.
Clasificación:

Very professional and honest

Libby R.
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El cliente no dejó un comentario.

james T.
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El cliente no dejó un comentario.

William L. | First Impressions |
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El cliente no dejó un comentario.

Tina S.
Clasificación:

Nothing. Excellent customer service!!

Timothy G.
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Everything was quick, clean and ready to go. Lori is a pro and gets you going. This is our go to rental location.

Ed M.
Clasificación:

El cliente no dejó un comentario.

Michael M.
Clasificación:

Old old trailer. I can't tell you you many times I hit my head on the sliding door as it would slide down. At times it was difficult to close and open - very frustrating. One tire had good tread and the other was a score of <4. I worried especially when it was raining hard. I just rented a 6 X 12 a few days ago and that was fine. I have to rent another once I sell my house to move the smalls. I will look for other options. Mike

Kevin J.
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El cliente no dejó un comentario.

Andrew H.
Clasificación:

Efficient, friendly and had equipment available!

Kamron S. | First Impressions |
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El cliente no dejó un comentario.

Michael S.
Clasificación:

There was a problem with the online check-in. Apparently the clerk check the screen said nothing was there yet. So I had to take a little bit longer to check it out anyway

Russell B.
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El cliente no dejó un comentario.

Paul B. | First Impressions |
Clasificación:

Very friendly and helpful staff

Michael M.
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El cliente no dejó un comentario.

Donald B.
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El cliente no dejó un comentario.

Terry M.
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El cliente no dejó un comentario.

James S.
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El cliente no dejó un comentario.

phil D.
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El cliente no dejó un comentario.

zachary K.
Clasificación:

Fast and quick process

Wayne W. | Overall Experience |
Clasificación:

One of the best U-Haul facilities I've seen. Well managed and very professional staff that is very helpful.

Martha M. | Overall Experience |
Clasificación:

Lori is always the BEST. Very knowledgeable and considerate.

Cynthia L. | Overall Experience |
Clasificación:

Royce in Woodstock GA was especially kind patient and very helpful!

ROBERT B. | Overall Experience |
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El cliente no dejó un comentario.

Martha M. | First Impressions |
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El cliente no dejó un comentario.

David T. | Overall Experience |
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El cliente no dejó un comentario.

CHARLES D. | Overall Experience |
Clasificación:

Lori and staff are wonderful people. They were always professional and friendly and were committed to helping us whenever we spoke to them.

Martha M. | First Impressions |
Clasificación:

The Customer service personnel were top notch . However there have been a few isuues which I think the computers are responsible for. When we went to the units we were assigned one was already taken with a lock on it. That issue was resolved. Then when I came back the next day they were unable to find me in the system when my card reader would not work. They let me access my uniot since it was a Sunday and told me they would have to get with a manager to figure it all out.

jack b. | Overall Experience |
Clasificación:

Lori and her staff are all very knowledgeable, friendly, and go above and beyond to satisfy the customer.

Andrew W. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Trudie R. | First Impressions |
Clasificación:

Very friendly, fast and helpful

Deborah M. | Overall Experience |
Clasificación:

I have used this facility as well as my family many many many times! I've always rented trucks the same with my family and this was the first time renting storage. I was told one thing when I originally got the unit but was told something different when I was getting out of it. then the lady on the phone which I know her by face and name because of so much business I've given you guys but she told me on the phone that she was just an employee of the 800 number and not at the location itself. She would not honor what I was told originally so I want to see no need to call and resolve before submitting this survey. I ask her twice to honor what I had been told and she would not. Will not recommend this location for storage.

Carlos C. | Overall Experience |
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El cliente no dejó un comentario.

William G. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Gayla H. | First Impressions |
Clasificación:

The only thing was the call center told me the spot I was getting was covered and when I went in person, no covered spots were available so I had to go on a waiting list.

Teresa C. | Overall Experience |
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El cliente no dejó un comentario.

Tom M. | First Impressions |
Clasificación:

also rented a storage unit, good experience.

James F. | First Impressions |
Clasificación:

It would be nice to get the alarm system under control. Maybe they need someone to monitor it because it goes off when it shouldn’t and that makes it ineffective.

john e. | Overall Experience |
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El cliente no dejó un comentario.

Deborah M. | First Impressions |
Clasificación:

.

DAVID G. | Overall Experience |
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El cliente no dejó un comentario.

Lerinda G. | Overall Experience |
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El cliente no dejó un comentario.

MIKE S. | First Impressions |
Clasificación:

Very clean facility and people were very helpful

Gene B. | Overall Experience |
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Great place brand new very clean

jack b. | First Impressions |
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El cliente no dejó un comentario.

Susan C. | First Impressions |
Clasificación:

This is an awesome U-Haul facility. They have a wonderful staff that was very helpful.

Ayesha N. | First Impressions |
Clasificación:

The time it took to get in and out was upsetting and then the key card didn’t work so another had to be made. Even the spot they gave us had another car half way on our spot. They don’t check these things.

Gregory M. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Canetha W. | First Impressions |
Clasificación:

Laura was very helpful. I had several move in date changes.

David T. | First Impressions |
Clasificación:

Two negatives, otherwise five stars: 1- Exceedingly difficult to contact any local facility directly by phone; you reach the national customer service center if the local office doesn’t answer, which is often. I phoned yesterday several times to ask a question, customer service center passed along my message, said the local facility got my question and would call me back: still waiting.... 2- We did not know until we opened the storage space door that each space is not entirely enclosed. No ceilings! Wire fence material is the ceiling. Our space had a giant rat trap in the back corner so any vermin/pests brought in by other renters can easily spread from space to space. Plus, if a rat does get in and get trapped and dies, our belongings are going to stink to high heaven. Other facilities where I have rented space previously were completely enclosed. This was an unexpected unpleasant surprise and a big negative for me. Be sure to look at the space before you sign a contract.

PEGGY M. | Overall Experience |
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El cliente no dejó un comentario.

David H. | First Impressions |
Clasificación:

Helpful and friendly staff.

Lueann W. | First Impressions |
Clasificación:

I'm very very satisfied 😊

bill w. | First Impressions |
Clasificación:

I called U Haul and was told there was a 5X5 space available at location for $34.95 . When I arrived, they said they only had one for 39.95, but I saw dozens! This Bait and Switch tactic is ILLEGAL!!!

Amy B. | Overall Experience |
Clasificación:

No comments

Stephanie L. | Overall Experience |
Clasificación:

I was not told about the app for the return time. I returned the van at 7pm & had it reserved until 815pm. I called later to find out they charged me a late fee of $20 WRONGFULLY WITHOUT TELLING ME.

Tim L. | Overall Experience |
Clasificación:

Storage units not yet open 24/7 Staff very accommodating

Jerry O. | Overall Experience |
Clasificación:

Great experience; thanks so much!! One suggestion, the use of your push carts off-site would be of great benefit to some; perhaps have them signed out for use with a refundable deposit or small fee.

JUne J. | First Impressions |
Clasificación:

Logan was knowledgeable, professional and very helpful. Excellent experience. June & Joe

William S. | Overall Experience |
Clasificación:

The facility is well managed and offers good security and amenities.

Autumn C. | Overall Experience |
Clasificación:

Upon getting a new bank card/forgetting to update my info, instead of notifying me that my payment didn’t go through they would charge $15 late fee immediately. Rude and impersonal.

sam s. | Overall Experience |
Clasificación:

Excellent service with a friendly staff.

Tim L. | First Impressions |
Clasificación:

Lori and crew are very accommodating Everything went smoothly Tim

SUSSIE S. | Overall Experience |
Clasificación:

Everyone was extremely helpful to us with our moving and storage needs.

dean b. | First Impressions |
Clasificación:

Friendly, fast, Knowledgeable. Great place/

Lynn L. | First Impressions |
Clasificación:

Came in on Saturday and it was very busy. Not enough staff. Had rented a storage space 2 days before. Had to wait on person who could help me. He was rude. Will take my business elsewhere from now on.

Wayne W. | First Impressions |
Clasificación:

Excellent customer service!

Carol V. | First Impressions |
Clasificación:

extra nice employee and facility was so clean

Tracey G. | Overall Experience |
Clasificación:

Great job

Jeff L. | Overall Experience |
Clasificación:

Your management in charge are inflexible to reasonable requests.

Suzanne G. | First Impressions |
Clasificación:

Great service and convenient to have storage available on site.

Ed G. | Overall Experience |
Clasificación:

Lori provided excellent service.

kelley j. | Overall Experience |
Clasificación:

Very helpful and courteous staff - amazing to work with! Went above and beyond to help me with moving and storage and bulk disposal

Kevin B. | Overall Experience |
Clasificación:

2 years, never a problem. Well worth the money.

Ruth B. | First Impressions |
Clasificación:

As a resident in the neighborhood of this facility, I thought it was relatively new but inside the storage area the roof showed problems and the big issue, no elevator for second floor.

Mark P. | Overall Experience |
Clasificación:

Great service!

Retha B. | Overall Experience |
Clasificación:

Thank you so much for the wonderful service!

Heather W. | Overall Experience |
Clasificación:

I visited the facility three times and every encounter was positive and productive...Lori and Byron were especially helpful...the cleanest moving/storage facility I have ever seen...5 Star!

Stephen W. | Overall Experience |
Clasificación:

Well-maintained, clean, nice!

kelley j. | First Impressions |
Clasificación:

THe staff at this store are all incredibly helpful, concerned for me and did all they could to go above and beyond to help me with truck rental and storage units!!! I have been raving to everyone!

denise d. | Overall Experience |
Clasificación:

Positive experience. Employees encountered were all nice.

Timothy M. | Overall Experience |
Clasificación:

More space needed. Good thing they are expanding.

Sharon m. | Overall Experience |
Clasificación:

Despite construction of a massive car storage facility adjacent to the original facility, Woodstock moving and storage operated very well during the three months we dealt with them. People were great!

Ruben K. | Overall Experience |
Clasificación:

Our times interacting with any of the staff was very friendly ready to assist and alwaya pleasant,

sam s. | First Impressions |
Clasificación:

Everything was handled very professionally and in a timely manner.

Claire N. | Overall Experience |
Clasificación:

Outrageously expensive for the space

Xue L. | Overall Experience |
Clasificación:

Good service!

Andrea T. | Overall Experience |
Clasificación:

Very professional staff

michele w. | Overall Experience |
Clasificación:

Large, equipped, organized and service oriented! Lori and her team (Lisa) are amazing.

Jay K. | Overall Experience |
Clasificación:

Lisa delivered and picked up our U boxes. She was very professional, efficient and friendly. She really made the experience easy!

Teresa C. | First Impressions |
Clasificación:

Excellent service.

Kara B. | Overall Experience |
Clasificación:

Lisa was friendly and efficient. We hit a snag with our payment, but she was patient and understanding while we figured it out. We had a good experience.

JILL T. | Overall Experience |
Clasificación:

I did not go to the office but had a ubox delivered. Woodstock did a great job communicating with me and delivery and picking up my box. I would recommend them.

Rachael D. | Overall Experience |
Clasificación:

Lisa and crew were nothing but a pleasure. I would absolutely recommend everyone to this location. Best I have ever dealt with.

Cary B. | First Impressions |
Clasificación:

My issue is that for the money that I spent, they were unable to make compensation for me not being able to access the parking lot. Because of a server issue with the access codes. That’s just unfair!

Marie K. | First Impressions |
Clasificación:

U Haul is everything a person could want in a storage facility. The staff is always friendly and helpful.

David B. | Overall Experience |
Clasificación:

Overall experience was great. Storage fees are unfair.Should be prorated. I paid full rent on 7 boxes and only used the boxes 5 days the following month but got charged for the full month. Bad deal

Vijaya K. | Overall Experience |
Clasificación:

People are very helpful and professional

susan r. | Overall Experience |
Clasificación:

Logan and the staff a the Woodstock U-haul were extremely helpful and accommodating. They made our U-haul experience easy.

shamice r. | First Impressions |
Clasificación:

Professional friendly staff. Great customer service.

Charles Z. | Overall Experience |
Clasificación:

Pp

dean g. | Overall Experience |
Clasificación:

Great facility...will use again!!!

Theresa S. | First Impressions |
Clasificación:

The gentleman that I dealt with at uhaul was very helpful. I had to transfer to a new unit due to the first one being to small and he made the process very easy. very pleased with my experience!

walter m. | Overall Experience |
Clasificación:

At one point I had two units for 6 months and the one unit for 20 months. UHAUL staff was always helpful.

Thomas B. | Overall Experience |
Clasificación:

Dennis the U-box delivery driver was fast, friendly and efficient.

mike r. | Overall Experience |
Clasificación:

The staff is very friendly and helpful they made moving from California extremely easy

William S. | Reservation |
Clasificación:

The staff was very helpful. The process was simple. We actually increased size of unit after signing paperwork and the change was quite easy.

GEORGE S. | Overall Experience |
Clasificación:

Box arrived earlier than planned. Contents were undamaged. Truck drivers were all very friendly. I will use U-box again. Storage facility was never visited. Disregard above answers

Marlene L. | Overall Experience |
Clasificación:

I always have used u-haul for years and will continue to use them .. Thank you for everything.

Robert G. | Overall Experience |
Clasificación:

I admittedly exploded when told I was given incorrect information. Nothing I said was directed at the employee. His response: "This job would be great if it wasn't for the customers"

VENUGOPAL V. | Overall Experience |
Clasificación:

Expected delivery from uhaul. Rather moving help was suggested with incorrect equipment and bad quote.

charles c. | Overall Experience |
Clasificación:

Laura thank you for finalizing our use of storage. It was a tough journey but all of our item were ok in the climate controlled system. Wishing all of the staff Happy Holidays.

cynthia y. | Overall Experience |
Clasificación:

AWESOME EXPERIENCE WITH LOCATION AND CUSTOMER SERVICE REP. THANK YOU

Kin M. | Overall Experience |
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Can't comment on the location as I did not go there ... but the U-Box was delivered from there to our house and the driver was courteous and very helpful. An A+ on service!

Stephen D. | Overall Experience |
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Very friendly people

Luke H. | Reservation |
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The Gentleman who helped me was amazing, went out of his way to make sure the equipment and the storage was exactly what i needed. Would defiantly rent from you again and will recommend you to others.

James P. | Overall Experience |
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Great service! Great value!

MATT R. | Reservation |
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Excellent service from both Lorie and Lisa!

Stan J. | Overall Experience |
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They did not try to help and sent me demanding emails and I did not rent

aurora h. | Overall Experience |
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The staff was okay at first but when I had trouble & call them, they were rude, they don't return calls and even Lori said she could not help me even after I explained that I was out of the state.

Christiana e. | Overall Experience |
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Lisa is the BEST! She is very knowledgeable, friendly, professional and she is extremely accommodating.

ralph g. | Reservation |
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Thank you!

Julane W. | Overall Experience |
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I couldn’t believe how easy everything was. This was my first time renting a storage unit ever, and they exceeded my expectations.

ben w. | Overall Experience |
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I would have stayed but my motorhome would not connect to the electrical service provided. Problem was on my end.

KARYN P. | Overall Experience |
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The communication process to have our container delivered and then picked up was an absolute nightmare to deal with for weeks. Would NEVER recommend or use U Haul again for this service.

SCOTT J. | Overall Experience |
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Lines were kind of long but service people were great to work with...

carol s. | Overall Experience |
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I never visited the facility. I did call to set up the boxes and had a great experience with the delivery and pick up of the boxes in Chicago and the delivery and pick up of the boxes in Georgia.

BABUKHAN P. | Overall Experience |
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The lady there was really good at service and did wonderful job working with me to move and store my stuff. I am fully pleased with the services provided.

Tamara F. | Overall Experience |
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There was always a wait to be serviced. And even with 24 hour notice to access ubox.....there was an unacceptable wait time for me. But fir the priceit was worth the cost

william k. | Overall Experience |
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Very helpful and courteous staff.

Philana N. | Overall Experience |
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Will never use again. Didn't contact us upon arrival of units. Delivered after 30 days, charged another rental fee. Didn't call or show to pick up units twice. Tried calling/email, no response.

KERMIT T. | Overall Experience |
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The crew was exceptionally helpful and went above and beyond to answer questions and to help

Carolyn D. | Overall Experience |
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Lisa was my customer service person. LISA IS EXCELLENT!!!!

Norma P. | Overall Experience |
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Great Experience! Highly recommend the UBox for moving.

CARON R. | Overall Experience |
Clasificación:

The only reason I left was your autopay system. It started when a payment was declined due to your error and problem continued for months. I got tired of paying late fees for your problem.

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