Comentarios del cliente para U-Haul Moving & Storage of Woodstock

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of Woodstock

Grado total:

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william g. en

Grado:

El cliente no dejó un comentario.

Nicholas M. en

Grado:

El cliente no dejó un comentario.

Matthew T. en

Grado:

Original location did not have my truck so when I was confirming my registration with UHaul they sent me to an alternate location. The alternate location did not have my 20' truck. I had to call the main UHaul number and eventually was sent to an entirely different location. Lots of driving done by my friend who was trying to help me load the UHaul truck. Not a good experience in the least.

BRIAN F. en

Grado:

El cliente no dejó un comentario.

David C. en

Grado:

Trailer leaked and I could not get them on the phone and they would not respond to customer service either. Took an entire day in the phone ro rectify the situation. Renting uhaul for 30+ years and this was the first bad experience. Left a very bad taste.

James J. en

Grado:

El cliente no dejó un comentario.

Harrell W. en

Grado:

I’ve always had great experiences at this location. Staff is very friendly and they always have what I need to rent available

tammy h. en

Grado:

My antique furniture is completely ruined and they are over 100 years old, my stuff was gone through and it was just thrown in the containers, 1/2 of my stuff was busted up and crushed. I was told I could get my stuff when I needed it and where I wanted it that was a lie. they left the containers 4 days past the time they said they would pick it up. I hope I never have to use the u-boxes again, Extremely UNHAPPY.

Rickard H. en

Grado:

El cliente no dejó un comentario.

Ronald D. en

Grado:

El cliente no dejó un comentario.

Naderia M. en

Grado:

El cliente no dejó un comentario.

Alan R. en

Grado:

Excellent

Adam M. en

Grado:

El cliente no dejó un comentario.

john s. en

Grado:

The young lady that assisted me in renting a truck was really sweet and professional. I will recommend this U-HAUL location to family and friends.

john c. en

Grado:

I have rented trucks from you guys on several occasions, mostly for work related activities. The first time, my directors address was used to hold the rental, and I picked it up. Now everytime I go in, her address is under my name. I have told each person this, but it's never been changed. Aside from that small issue, I have never had anything but positive experiences.

John B. en

Grado:

El cliente no dejó un comentario.

Tom B. en

Grado:

Absolutely nothing. I was greeted promptly, my reservation was easily located and I was given clear instructions as to next-steps. The team melted me outside and expressed the delivery of trailer and I was off in minutes. Simply exceptional.

Karen B. en

Grado:

Overall the staff were very helpful but they were more busy at this location when we dropped off our rental which can be a little frustrating when you are trying to return equipment. This was a larger location than our pickup location. Maybe more staff was needed.

denise d. en

Grado:

Positive experience. Employees encountered were all nice.

Juan D. en

Grado:

El cliente no dejó un comentario.

John D. en

Grado:

El cliente no dejó un comentario.

Yuri S. en

Grado:

El cliente no dejó un comentario.

MICHAEL B. en

Grado:

El cliente no dejó un comentario.

Christian W. en

Grado:

El cliente no dejó un comentario.

Tammy S. en

Grado:

El cliente no dejó un comentario.

Jeff H J. en

Grado:

El cliente no dejó un comentario.

Michele O. en

Grado:

They did an excellent job and were very friendly! Easy process!

Russell B. en

Grado:

The person that checked me out was great! Thank you...

Jeremy A. en

Grado:

Lori was great to work with. She Is efficient and fast but funny and caring. Answered all of my questions and helped me accomplish an emergency furniture move!

joseph f. en

Grado:

Great experience. Truck was ready to go when I arrived. Check-in was quick and easy.

Scott W. en

Grado:

El cliente no dejó un comentario.

Vernon S. en

Grado:

El cliente no dejó un comentario.

Timothy M. en

Grado:

More space needed. Good thing they are expanding.

Althea S. en

Grado:

El cliente no dejó un comentario.

MIchael F. en

Grado:

Great experience! Great product! Great people!

Connor O. en

Grado:

When I asked where my drop off location was I was told to call a number when I arrived at my location. The number I called was not active and no drop off location was specified.

Jennifer L. en

Grado:

For the customers that are traveling to another state it would have been nice to know that we needed to stop at the first weigh station to be inspected. That would have eliminated being pulled over and having the state trooper inspect the truck on the side of the road. But other than that it was a great experience.

Kenneth L. en

Grado:

El cliente no dejó un comentario.

Lauren B. en

Grado:

The service in advance and on the day of our pick up was terrible. I have filed a phone call complaint and also sent a follow up email last Saturday June 1st. I am still yet to hear a response.

Sharon m. en

Grado:

Despite construction of a massive car storage facility adjacent to the original facility, Woodstock moving and storage operated very well during the three months we dealt with them. People were great!

Taylor D. en

Grado:

Customer service was TERRIBLE!!!!!!! Every time I called I was on hold for at least 30 minutes before ever talking to anyone. And on one of those phone calls I waited 30 minutes to change the card on file, finally did, gave all the info for the new card, and the next day the original card was ran so I spent all that time on hold for absolutely no reason. If we ever move again I will not be using Uhaul

Darrell L. en

Grado:

El cliente no dejó un comentario.

Rebekah M. en

Grado:

Making reservation on line and pick up was so easy.

kent w. en

Grado:

1. No way to put a lock on coupler 2. No hitch jack 3. No way to attach an antisway bar..

Reginald D. en

Grado:

one of the best U=Haul that I ever been to

John T. en

Grado:

This is a very good location. Everyone very helpful, knew answers to all my questions.

Kevin G. en

Grado:

El cliente no dejó un comentario.

James M. en

Grado:

El cliente no dejó un comentario.

Wynelle Cobb D. en

Grado:

No suggestions. Everything was professional and efficient while being warm and friendly. Very good experience!

Heather S. en

Grado:

El cliente no dejó un comentario.

Chris C. en

Grado:

El cliente no dejó un comentario.

Randall M. en

Grado:

The whole “bunch” of employees needs a Shout Out for the great customer service they give, from the counter to the checkin line outside. I rent frequently from here and never have a bad experience. Deshawnte always has a smile and good words and always asks me how things are going!

alan r. en

Grado:

This is the best uhaul on the planet

Kelly J. en

Grado:

El cliente no dejó un comentario.

Ruben K. en

Grado:

5 STAR Customer Service!

Mark B. en

Grado:

Staff was very kind and customer service was outstanding. The pickup truck I rented was not clean at all in the inside. The windshield was filmy and had an odor I had to buy an air freshener

Jorge J. en

Grado:

El cliente no dejó un comentario.

BRIAN H. en

Grado:

Very friendly staff, very knowledgeable, went above and beyond meeting my expectations.

ED A. en

Grado:

Wait time and lobby congestion a problem. Desk agent constantly interrupted answering the phone and the radio.

Paulette A. en

Grado:

El cliente no dejó un comentario.

Jonathan S. en

Grado:

El cliente no dejó un comentario.

Jasper H. en

Grado:

Nothing it was great

Jacky D. en

Grado:

El cliente no dejó un comentario.

ARTHUR M. en

Grado:

El cliente no dejó un comentario.

Michelle J. en

Grado:

El cliente no dejó un comentario.

Arthur W. en

Grado:

El cliente no dejó un comentario.

Michele C. en

Grado:

Excellent service!!

Ruben K. en

Grado:

Our times interacting with any of the staff was very friendly ready to assist and alwaya pleasant,

Adam V. en

Grado:

El cliente no dejó un comentario.

Joseph N. en

Grado:

El cliente no dejó un comentario.

Marianna B. en

Grado:

El cliente no dejó un comentario.

Michele C. en

Grado:

The staff at this location are AMAZING! They are professional, helpful and polite. I would rate them “Beyond Excellent” if that was an option.

Fred G. en

Grado:

Drop off was a breeze. Literally less than 10 minutes

James G. en

Grado:

More employees at this location.

Brock C. en

Grado:

El cliente no dejó un comentario.

genaro t. en

Grado:

El cliente no dejó un comentario.

George J. en

Grado:

I found the sign off for the rental to be very difficult and threatening.

sam s. en

Grado:

Everything was handled very professionally and in a timely manner.

Robert S. en

Grado:

El cliente no dejó un comentario.

EDUARDO G. en

Grado:

I told the owner that was the best store I’ve ever seen. Impressive and welcoming. Highly recommended.

Anderson P. en

Grado:

El cliente no dejó un comentario.

Janine E. en

Grado:

El cliente no dejó un comentario.

Pat S. en

Grado:

Cost was great, service was great. My uboxes arrived on time and all of my furniture was intact! Great an economical process for shipping. Fantastic job UHaul!

Jo P. en

Grado:

The owner was super nice and everything went very smoothly. Next time I need to rent a U-Haul I will definitely go back there. Thanks.

Jim B. en

Grado:

Lower Prices

Claire N. en

Grado:

Outrageously expensive for the space

Andrea T. en

Grado:

El cliente no dejó un comentario.

Kevin S. en

Grado:

El cliente no dejó un comentario.

patricia m. en

Grado:

Excellent Customer Service

Ray O. en

Grado:

El cliente no dejó un comentario.

Hattie H. en

Grado:

El cliente no dejó un comentario.

Keith H. en

Grado:

El cliente no dejó un comentario.

Jeff T. en

Grado:

This vehicles steering was very lose and sloppy.

Kenneth L. en

Grado:

All was well except the pad lock was not working. Staff was very polite and professional.

Jason T. en

Grado:

El cliente no dejó un comentario.

Karen R. en

Grado:

El cliente no dejó un comentario.

Jim W. en

Grado:

Impressive employees

John W. en

Grado:

El cliente no dejó un comentario.

Lauren P. en

Grado:

Seem more concerned considering your negligence almost damaged quite an expensive SUV.

Xue L. en

Grado:

Good service!

Kimothy J. en

Grado:

El cliente no dejó un comentario.

Patricia S. en

Grado:

El cliente no dejó un comentario.

Terrill S. en

Grado:

Both young men we worked with were amazing..when we picked up he was really n9ce and dropped off, Jake was also amazing...Thank you guys!!!!

Shannon U. en

Grado:

Apparently I was given the wrong truck. When I went to drop off the vehicle, the person checking me in said my paperwork didn't match the truck. I had to go inside and have someone fix the problem. I'm really unsure if my mileage was calculated correctly since I had the wrong truck.

elija m. en

Grado:

I reserved my truck to pick up in Woodstock and informed the lady I was moving my daughter to Ringgold. I was told I needed to return vehicle to Dalton. I only needed the truck for one day and one way drop off. I will as allowed 2 days but when I inquired if I could pick up a day early it would cost $50 more. So I just kept it like it was. When leaving Ringgold both locations in Dalton were closed and did not accept drop offs. After calling the 800 number the nice lady told me there was a uhaul location just .9 of a mile away from my daughter in Ringgold. It worked out wonderfully. Why wasn’t I told this in the first place? I wasted my time and fuel. Any way everything worked out thank GOD but please make sure employees list all location options for customers. Thank you.

CONNIE R. en

Grado:

El cliente no dejó un comentario.

mark p. en

Grado:

My experience at this location was EXCELLENT. However, my paperwork indicated 2 other drop-off locations that I went to first. Both were convenience store/gas station franchises where the individuals behind the counter had NO skill or experience in getting a car off of the auto transport, nor BACKING UP the transport to their available spaces. I have NEVER hooked up or pulled a hitched trailer in my life. Using those satelite franchise spots for pick-up or drop-off of trailer equipment puts people at high risk of injury and people following them on the road at risk of DEATH.

Kevin R. en

Grado:

Super Staff. Easy pickup, and quick return.

Jamie B. en

Grado:

El cliente no dejó un comentario.

Paul R. en

Grado:

El cliente no dejó un comentario.

Matthew J. en

Grado:

Great overall experience with an attentive staff...no recommended improvement areas.

Bradley S. en

Grado:

This wasn't a huge issue but when I made the reservation, I told the employee on the phone I wasn't sure how long I would need and and he said it was no problem and I can just call and let them know if I'm going to have it past 4:00. When I picked it up in the morning, I was told it HAS to be back by 4:00. I was pretty much done with the truck so it worked out, but it's a pain when two different employees tell you different things

Marcia T. en

Grado:

The wait at the location was too long. Not enough employees,

Peggy C. en

Grado:

Great service and availability at this location!

Glenn M. en

Grado:

El cliente no dejó un comentario.

Dari M. en

Grado:

El cliente no dejó un comentario.

PAUL B. en

Grado:

El cliente no dejó un comentario.

David M. en

Grado:

Excellent

lee s. en

Grado:

El cliente no dejó un comentario.

Eric S. en

Grado:

El cliente no dejó un comentario.

Cam V. en

Grado:

Perfect!

Brian S. en

Grado:

Lori Shown the General Manager is outstanding and a real asset to the UHAUL company. She was always courteous and understanding and went out of her way to help resolve an issue I was having with a recent out of state move. I recommend anyone and everyone to her store in Woodstock GA.

alan r. en

Grado:

El cliente no dejó un comentario.

MONICA S. en

Grado:

El cliente no dejó un comentario.

Kenneth H. en

Grado:

Nothing,great service!!!

Andrea T. en

Grado:

Very professional staff

Karen H. en

Grado:

I rented a UHaul truck for the weekend and it was a much easier experience than I anticipated. The truck was clean and ready for us when we picked it up; the rental went smoothly and the people were very knowledgeable and polite. It got better gas mileage than I anticipated so that was a plus. I willrent from UHaul again. Good people.

Peter C. en

Grado:

excellent experience....no issues

Stephanie R. en

Grado:

El cliente no dejó un comentario.

John A. en

Grado:

El cliente no dejó un comentario.

Greg P. en

Grado:

Fender was broke and would not fold down to clear door. Didn’t notice until the car was loaded. They documented the damage but the fender was put on wrong and wouldn’t fold even with the broken hinge point.

brian f. en

Grado:

El cliente no dejó un comentario.

bill s. en

Grado:

El cliente no dejó un comentario.

Sam C. en

Grado:

El cliente no dejó un comentario.

Michele C. en

Grado:

The UHaul team at the Hwy 92 Woodstock location are OUTSTANDING!!!!

michele w. en

Grado:

Large, equipped, organized and service oriented! Lori and her team (Lisa) are amazing.

Garry B. en

Grado:

Very helpful staff. The pictures of the truck you have to review for damage are not worth the time. You can't see the damage in the pictures at all. Although the staff came out and place new stickers where they could, the comment to me was it was OK bc I'd paid for the safe move insurance... Weird thing to say.

Jimmy F. en

Grado:

El cliente no dejó un comentario.

debra s. en

Grado:

This (Woodstock, GA) is the type of location we were seeking in Mississippi and never found — friendly, full service. They listened to the problems (young man named Brandon) and suggested we reach out to U-Haul when he heard about our issues with the call center, 1st location, and 2nd location.

JEFF D. en

Grado:

25 minute wait to return a rental was excessive.

Stanner R. en

Grado:

El cliente no dejó un comentario.

Brian S. en

Grado:

Used this store a few time now and the whole experience is great. The staff working there has always been pleasurable.

Kedi A. en

Grado:

Close a little later during weekdays

Lawson K. en

Grado:

Pulled into the "Return Equipment Lane" and, as the sign instructed, waited for an employee to come out & check the trailer I was returning...for 15 minutes. Got tired of waiting, went inside and there was only ONE customer being processed. Waited for that to be completed. Total time spent was 25 minutes!!...at mid-afternoon on a slow day. NOT impressed with this location.

Jennifer S. en

Grado:

El cliente no dejó un comentario.

Kevin G. en

Grado:

Some loading happened at night, and the light in the bed of the truck would be on and off (more off than off), which made it hard to work. I would give one star to the people in the phone answering customer service. We ended up having to make more than one trip than we originally thought, and went over the time frame we agreed to return the truck. When I called to notify of that, I was not told clearly that whether I return at noon the following day or in the evening (which would have helped me tremendously), I would get charged for the entire additional day (which makes perfect sense). I was given an impression that once I went beyond my first renting period, I will be getting charged heavily xtr for every additional hour I get to keep the truck, and not for another renting period. After returning the U-haul early in the day, I ended up having to make 10 additional trip with my passenger car to collect the rest of my belongings, instead of maki g one easy trip with U-haul. Not to mention, I am a woman, a mom of two small kids, with a handicapped husband, with no additional help. It was hard as it is, and not having the U-haul for that one xtr trip, another 4-5 hrs, (I actually paid), made my already difficult situation so much more physically and financially exhausting.

Duane S. en

Grado:

El cliente no dejó un comentario.

twana b. en

Grado:

Customer service or the locations are knowledgeable about the boxes. I was told incorrect information several times by different people.

sarah c. en

Grado:

El cliente no dejó un comentario.

Michael A. en

Grado:

El cliente no dejó un comentario.

Joseph N. en

Grado:

El cliente no dejó un comentario.

Karen W. en

Grado:

Staff was very friendly and the equipment was clean and in good repair.

Merritt S. en

Grado:

El cliente no dejó un comentario.

Carlos B. en

Grado:

Good

Nicholas D. en

Grado:

The staff was excellent at both the time of the rental and when we returned the unit. Thanks!!

peter y. en

Grado:

El cliente no dejó un comentario.

MARCUS M. en

Grado:

El cliente no dejó un comentario.

Todd D. en

Grado:

The customer service at this location was great! The employees interacted with the customer in a pleasant way.

Leonard D. en

Grado:

El cliente no dejó un comentario.

Bob T. en

Grado:

El cliente no dejó un comentario.

kerry v. en

Grado:

All service excellent, courteous and knowledgeable staff. I can't think of any possible improvement...all was great!

Mark R. en

Grado:

El cliente no dejó un comentario.

Phillip J. en

Grado:

The whole experience was horrible. I was moved to another location where I waited for an hour for no one to show. I was then switched to my original location and given a larger vehicle than I requested. The only blessings were melissa at this location and the drop off point. I hesitate on using uhaul again.

Catherine M. en

Grado:

Best experience with U-Haul yet. Thank you.

Linda B. en

Grado:

El cliente no dejó un comentario.

gerald o. en

Grado:

El cliente no dejó un comentario.

Scott T. en

Grado:

Service was great, friendly staff.

Scott P. en

Grado:

El cliente no dejó un comentario.

JENNIFER G. en

Grado:

El cliente no dejó un comentario.

Monica R. en

Grado:

El cliente no dejó un comentario.

Patricia P. en

Grado:

El cliente no dejó un comentario.

Sara A. en

Grado:

El cliente no dejó un comentario.

Anthony D. en

Grado:

El cliente no dejó un comentario.

Harold R. en

Grado:

El cliente no dejó un comentario.

Patrick b. en

Grado:

El cliente no dejó un comentario.

Wayne H. en

Grado:

Very quick

Leon M. en

Grado:

I was referred to this location by a uhaul dealer just off of bellsferry rd who made the redervation for me as they hsd no trucks available, everyone involved in the trsnsaction wss professional and helpful. I'll be back. Essy to deal with.

Emil M. en

Grado:

El cliente no dejó un comentario.

Joseph L. en

Grado:

El cliente no dejó un comentario.

Geoffrey D. en

Grado:

El cliente no dejó un comentario.

Tim K. en

Grado:

El cliente no dejó un comentario.

Emily H. en

Grado:

El cliente no dejó un comentario.

Rachel K. en

Grado:

Easy process picking up and dropping off.

STEPHEN f. en

Grado:

The dividers in front of the customer service counter seemed odd and unnecessary. overall good experience tho.

Glenn B. en

Grado:

El cliente no dejó un comentario.

Jay K. en

Grado:

Lisa delivered and picked up our U boxes. She was very professional, efficient and friendly. She really made the experience easy!

GEORGE G. en

Grado:

I cant think of anything. Your system at this location went very smooth and was professional. Keep up the good work.

Lisa Y. en

Grado:

Thank you so much for everything you helped me with on a very stressful day!! I will most definitely be returning to this location & referring all my local friends & family here!! Y'ALL were ALL awesome!!

JULIA M. en

Grado:

El cliente no dejó un comentario.

BRENDA P. en

Grado:

It would have been nice to get a heads up that a smoker had rented the van. I'm highly allergic and was unable to breathe through my nose and by the end of the 4 hours my throat was being to close up due to the overpowering smell of cigar. Gratefully, it was a beautiful day and could keep the windows rolled down.

Will D. en

Grado:

El cliente no dejó un comentario.

Joseph B. en

Grado:

El cliente no dejó un comentario.

Alexis T. en

Grado:

The back of the truck had melting paint or something on it that got all over our furniture and carpet. Will be filing a claim

Juan D. en

Grado:

El cliente no dejó un comentario.

June S. en

Grado:

They were super helpful and we were in and out in under 10 minutes.

Jacque K. en

Grado:

El cliente no dejó un comentario.

Kemper W. en

Grado:

Great location .. Great staff..

Mark H. en

Grado:

Easy-peasy!!!

richard p. en

Grado:

El cliente no dejó un comentario.

Erin C. en

Grado:

Super easy and affordable.

Vady B. en

Grado:

Nice staff

Michael F. en

Grado:

I have rented 3 car trailers within last 2 months and this pass Saturday the older women was very rude! She told me she could not rent trailer to me without an email. Which is not true because I have rented the last 2 from same location without a problem so needless to say I won’t be back. All other employees were very kinda

VICTORIA R. en

Grado:

Everything was great. The only thing I did not like was that you have to return the truck to the same location but I should have asked about that before.

Douglas L. en

Grado:

wait time to be served could be improved

Alireza N. en

Grado:

El cliente no dejó un comentario.

Thomas R. en

Grado:

Excellent rental experience. Quick and easy. Neat store, too, with everything needed for moving.

Mark V. en

Grado:

Very fast and courteous service

Candice S. en

Grado:

El cliente no dejó un comentario.

Zabed I. en

Grado:

El cliente no dejó un comentario.

ROBYN M. en

Grado:

El cliente no dejó un comentario.

JOAN I. en

Grado:

Unfortunately the Management at this location is the downfall of my experience. I will not be doing any business with this location in the future, and if the Customer Relations practiced by this management is the preferred actions of U-Haul Corporation I will not be doing business with U-Haul at all.

Jose A. en

Grado:

El cliente no dejó un comentario.

Teresa C. en

Grado:

Excellent service.

David H. en

Grado:

El cliente no dejó un comentario.

Mary K. en

Grado:

El cliente no dejó un comentario.

JERRY R. en

Grado:

Friendly, courteous service. We have rented from this location 4 different times over a 3 year period and had Great experiences each time. Thanks Hwy 92, Woodstock! You are the best!!!

Michael S. en

Grado:

Customer Service top notch...thanks so much!!

GAFFNEY E. en

Grado:

El cliente no dejó un comentario.

Norman B. en

Grado:

The service was awsome great guys

William H. en

Grado:

El cliente no dejó un comentario.

Rob C. en

Grado:

El cliente no dejó un comentario.

Kemper W. en

Grado:

Service was great. Location favorable to the area.. Gas station just next door to refill tank.. I'll use them again

Alan E. en

Grado:

El cliente no dejó un comentario.

Kara B. en

Grado:

Lisa was friendly and efficient. We hit a snag with our payment, but she was patient and understanding while we figured it out. We had a good experience.

Tom R. en

Grado:

Stay as you are.

Eric D. en

Grado:

El cliente no dejó un comentario.

terry c. en

Grado:

Lol, deliver the rental to the house.

Carl S. en

Grado:

El cliente no dejó un comentario.

Clinton M. en

Grado:

No improvement needed "if" the rest of your employees are like Logan, Pete, & Byron. #VPP (Very Personable Professionals) My 1st time at this location & so far would use again.

Pennie B. en

Grado:

El cliente no dejó un comentario.

Patrick M. en

Grado:

El cliente no dejó un comentario.

Jason L. en

Grado:

El cliente no dejó un comentario.

Brent S. en

Grado:

Keep doing what you do.

Thomas G. en

Grado:

El cliente no dejó un comentario.

JILL T. en

Grado:

I did not go to the office but had a ubox delivered. Woodstock did a great job communicating with me and delivery and picking up my box. I would recommend them.

Susan D. en

Grado:

El cliente no dejó un comentario.

Kevin R. en

Grado:

Very awesome service!!! Staff was amazing, helped me every step of the way. The location was extremely clean and the equipment took care of my needs. Thank you Uhaul of Woodstock.

Jennifer S. en

Grado:

El cliente no dejó un comentario.

Amanda C. en

Grado:

El cliente no dejó un comentario.

Rachael D. en

Grado:

Lisa and crew were nothing but a pleasure. I would absolutely recommend everyone to this location. Best I have ever dealt with.

Marsha M. en

Grado:

El cliente no dejó un comentario.

Sara B. en

Grado:

nothing

Ray E. en

Grado:

El cliente no dejó un comentario.

Maxine B. en

Grado:

El cliente no dejó un comentario.

Ryan C. en

Grado:

El cliente no dejó un comentario.

Ray E. en

Grado:

good people and convenient location with everything I needed

James J. en

Grado:

next time I rent from uhaul I will use this location and deal with them directly, excellent customer service

Laurel M. en

Grado:

Woodstock location was great. Lori was great with communicating and follow-up. However, one of our Uboxs tore-open upon Uhaul unloading the box upon arrival to this location. The door had been completely torn off; Lori contacted me about this and worked with me to get the box unloaded into my trailer. I would recommend Woodstock locations just not the Oakwood location.

Tilly B. en

Grado:

El cliente no dejó un comentario.

Michael S. en

Grado:

Nothing, it's all good.

Michael C. en

Grado:

Online reservation app is useless. When I arrived and found my truck, lot attendant told me the truck was already rented and I had to wait in line. Waited for 30 minutes to rent (which is why I used the online app to reserve in the first place). I reserved 12 pads and there were only 6 in the truck (but was charged for 12). Not worth traveling the 10 mile to argue over a $10 overcharge. I certainly will never rent from this location again and you can scrap the cellphone app because they don't look at it anyway.

Dale M. en

Grado:

El cliente no dejó un comentario.

Dan S. en

Grado:

El cliente no dejó un comentario.

Michael B. en

Grado:

Improve the online check in.

edward h. en

Grado:

The guy working that day was extremely helpful, and got me in and out of there quickly. I will be back if I ever need anything again!! Thanks!!, Edward Hobday

RICHARD R. en

Grado:

El cliente no dejó un comentario.

DEWEY O. en

Grado:

Always great help

Jodi C. en

Grado:

Logan is very professional. Love the inventory. I don't waste my time going anywhere else. Thank you.

Amanda G. en

Grado:

We were having a hard time finding a rental, but the Woodstock location was very accommodating.

Doug B. en

Grado:

El cliente no dejó un comentario.

Richard C. en

Grado:

Very helpful and cheerful staff. From greeting me as i entered the office to helping with the trailer hook-up, everyone was professional. The premises were well-organized and clean.

Diane D. en

Grado:

El cliente no dejó un comentario.

Cary B. en

Grado:

My issue is that for the money that I spent, they were unable to make compensation for me not being able to access the parking lot. Because of a server issue with the access codes. That’s just unfair!

Belinda N. en

Grado:

Kenny’s U-Box crew at Page Ave. in St. Louis is outstanding. A move can be very disorienting and frustrating; we grew to consider Debbie and Shauna part of our family “team”. Knowing we could tely on them helped make moving a positive experience. Belinda & Carlos N.

James A. en

Grado:

El cliente no dejó un comentario.

Nancy C. en

Grado:

El cliente no dejó un comentario.

Ttacey G. en

Grado:

El cliente no dejó un comentario.

Colin S. en

Grado:

Knowledge of purchasable equipment. I went out to Walmart to buy a 2.5" to 2" tow receiver adapter but they had one there. Not a big deal but just a recommendation.

Marie K. en

Grado:

U Haul is everything a person could want in a storage facility. The staff is always friendly and helpful.

David B. en

Grado:

Overall experience was great. Storage fees are unfair.Should be prorated. I paid full rent on 7 boxes and only used the boxes 5 days the following month but got charged for the full month. Bad deal

Vijaya K. en

Grado:

People are very helpful and professional

susan r. en

Grado:

Logan and the staff a the Woodstock U-haul were extremely helpful and accommodating. They made our U-haul experience easy.

shamice r. en

Grado:

Professional friendly staff. Great customer service.

Charles Z. en

Grado:

Pp

dean g. en

Grado:

Great facility...will use again!!!

Theresa S. en

Grado:

The gentleman that I dealt with at uhaul was very helpful. I had to transfer to a new unit due to the first one being to small and he made the process very easy. very pleased with my experience!

walter m. en

Grado:

At one point I had two units for 6 months and the one unit for 20 months. UHAUL staff was always helpful.

Thomas B. en

Grado:

Dennis the U-box delivery driver was fast, friendly and efficient.

mike r. en

Grado:

The staff is very friendly and helpful they made moving from California extremely easy

William S. en

Grado:

The staff was very helpful. The process was simple. We actually increased size of unit after signing paperwork and the change was quite easy.

GEORGE S. en

Grado:

Box arrived earlier than planned. Contents were undamaged. Truck drivers were all very friendly. I will use U-box again. Storage facility was never visited. Disregard above answers

Marlene L. en

Grado:

I always have used u-haul for years and will continue to use them .. Thank you for everything.

Robert G. en

Grado:

I admittedly exploded when told I was given incorrect information. Nothing I said was directed at the employee. His response: "This job would be great if it wasn't for the customers"

VENUGOPAL V. en

Grado:

Expected delivery from uhaul. Rather moving help was suggested with incorrect equipment and bad quote.

charles c. en

Grado:

Laura thank you for finalizing our use of storage. It was a tough journey but all of our item were ok in the climate controlled system. Wishing all of the staff Happy Holidays.

cynthia y. en

Grado:

AWESOME EXPERIENCE WITH LOCATION AND CUSTOMER SERVICE REP. THANK YOU

Kin M. en

Grado:

Can't comment on the location as I did not go there ... but the U-Box was delivered from there to our house and the driver was courteous and very helpful. An A+ on service!

Stephen D. en

Grado:

Very friendly people

Luke H. en

Grado:

The Gentleman who helped me was amazing, went out of his way to make sure the equipment and the storage was exactly what i needed. Would defiantly rent from you again and will recommend you to others.

James P. en

Grado:

Great service! Great value!

MATT R. en

Grado:

Excellent service from both Lorie and Lisa!

Stan J. en

Grado:

They did not try to help and sent me demanding emails and I did not rent

aurora h. en

Grado:

The staff was okay at first but when I had trouble & call them, they were rude, they don't return calls and even Lori said she could not help me even after I explained that I was out of the state.

Christiana e. en

Grado:

Lisa is the BEST! She is very knowledgeable, friendly, professional and she is extremely accommodating.

ralph g. en

Grado:

Thank you!

Julane W. en

Grado:

I couldn’t believe how easy everything was. This was my first time renting a storage unit ever, and they exceeded my expectations.

ben w. en

Grado:

I would have stayed but my motorhome would not connect to the electrical service provided. Problem was on my end.

KARYN P. en

Grado:

The communication process to have our container delivered and then picked up was an absolute nightmare to deal with for weeks. Would NEVER recommend or use U Haul again for this service.

SCOTT J. en

Grado:

Lines were kind of long but service people were great to work with...

carol s. en

Grado:

I never visited the facility. I did call to set up the boxes and had a great experience with the delivery and pick up of the boxes in Chicago and the delivery and pick up of the boxes in Georgia.

BABUKHAN P. en

Grado:

The lady there was really good at service and did wonderful job working with me to move and store my stuff. I am fully pleased with the services provided.

Tamara F. en

Grado:

There was always a wait to be serviced. And even with 24 hour notice to access ubox.....there was an unacceptable wait time for me. But fir the priceit was worth the cost

william k. en

Grado:

Very helpful and courteous staff.

Philana N. en

Grado:

Will never use again. Didn't contact us upon arrival of units. Delivered after 30 days, charged another rental fee. Didn't call or show to pick up units twice. Tried calling/email, no response.

KERMIT T. en

Grado:

The crew was exceptionally helpful and went above and beyond to answer questions and to help

Carolyn D. en

Grado:

Lisa was my customer service person. LISA IS EXCELLENT!!!!

Norma P. en

Grado:

Great Experience! Highly recommend the UBox for moving.

CARON R. en

Grado:

The only reason I left was your autopay system. It started when a payment was declined due to your error and problem continued for months. I got tired of paying late fees for your problem.