El cliente no dejó un comentario.Carolyn G.
Customer Reviews for U-Haul Moving & Storage of Woodstock
Woodstock, IL 60098
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.David B.
El cliente no dejó un comentario.KEVIN C.
My move went so well by using the UHaul UBox. My UBox was dropped off on Thursday, April 28th. I had a full day to pack it up and it was picked up on time on Friday, April 29th. It arrived safely at my final destination and I had a full week to unload. Everyone was extremely professional, knowledgeable and friendly to work with. Just keep up the great work!! Thank you, MaryMary Tom P.
El cliente no dejó un comentario.Heather S.
El cliente no dejó un comentario.Joseph K.
El cliente no dejó un comentario.Leann K.
El cliente no dejó un comentario.Michael G.
We did not drop off the truck as it had to be towed.Adryana G.
El cliente no dejó un comentario.Kenneth D.
Nothing. It was perfect 👍Craig H.
I was able to put my entire hand between the van frame and the door on the drivers door . Also the steering was extremely dangerous there were multiple times I almost went off the road because of how bad the steering was â€¦ I felt very unsafe and when I told the guy when I dropped the van off he didn't care he said ok â€¦ I've not very happy with this time that I rented from uhaulNora K.
very friendly staff.Charles H.
El cliente no dejó un comentario.niki C.
Great customer service from the team here.Simon S.
I rented a van for less than 90 minutes to pick up some repaired door screens. It was the only van available Saturday. The staff was excellent, professional and gave great customer service. However: The van interior smell was atrocious!! It reaked of vomit and cat urine. I had to leave the windows open the entire time. It was barely fit for around town, and I would never take it into the city, let alone across country. It needs a complete interior cleaning and disinfectant. AlanALAN T.
El cliente no dejó un comentario.mitch B.
El cliente no dejó un comentario.Mindy F.
Only issue there was no washer fluid in van, otherwise everything was excellent. The guys working the counter were very helpful and great sense of humor.MIKE N.
El cliente no dejó un comentario.Rory B.
Pretty sure it was unusual to get a leaky roof that leaked all over the bedding and furniture.Ed M.
El cliente no dejó un comentario.stephen M.
El cliente no dejó un comentario.Michael C.
El cliente no dejó un comentario.Norman S.
El cliente no dejó un comentario.timothy S.
There were some errors in documentation that could have had very bad results. They need to double check all account processes.Shannon L. | Overall Experience
El cliente no dejó un comentario.DEBBIE L. | Overall Experience
What an easy and convenient way to meet complete a move out of state. Very impressed with the service provided.Odalys B.
El cliente no dejó un comentario.David M.
El cliente no dejó un comentario.RYAN S. | First Impressions
El cliente no dejó un comentario.Bob R.
El cliente no dejó un comentario.jim p. | Online Move In
El cliente no dejó un comentario.Sandra M.
The gentleman that was working this past Saturday was very helpful and knowledge bowl and walked me through it he even walked me over to the unit. Great customer service!Tamara K. | Online Move In
El cliente no dejó un comentario.Charles H.
El cliente no dejó un comentario.Mario G.
El cliente no dejó un comentario.Sharron S.
El cliente no dejó un comentario.JAMES T. | First Impressions
El cliente no dejó un comentario.JEFFREY L. | First Impressions
El cliente no dejó un comentario.Johnelle M.
El cliente no dejó un comentario.craig t. | First Impressions
Service was excellent all the way around. Great recommendation from my BIL I will refer others and don't think you can beat the cost! Thank you!!Debbie G.
El cliente no dejó un comentario.Megan W. | Online Move In
El cliente no dejó un comentario.Heather C.
El cliente no dejó un comentario.Bethany F.
El cliente no dejó un comentario.Jamie M.
This is a tough one to fix, but the cargo van's driver seat is too small. Others I've rented have more comfortable seats.Donald R.
Even though I did mobile pick up, when I arrived the agent was friendly and helpful and the truck I rented was right out front and running with the heat on (on a cold day). The process could not have gone smoother.Erick H.
Overall experience was goodErik B.
El cliente no dejó un comentario.Melissa R.
The gentleman who helped me was wonderful to deal with. Very good customer service skills and time management. He was able to efficiently handle multiple customers and make sure everyone had a great experience.Amy S.
The headlights on the truck were very dim. I did a triple check to ensure I put them in the on position.Frank A.
This is a great location and the team here is very helpful!Michael W.
El cliente no dejó un comentario.Davidmichael P. | Overall Experience
Excellent service from beginning to end.ROBERT J.
El cliente no dejó un comentario.Earl P.
El cliente no dejó un comentario.ROBERT B.
The manager Patrick was helpful when I spoke with him on the phone and when we went in to get the storage unit. This location is extremely clean and well maintained.TOM A. | First Impressions
This location I would rate a 10! They are excellent and the staff is very helpful! Also they have what you need and when you need it! Outstanding location!!!!Michael W.
Everything was perfect!!!!John H.
I brought the wrong trailer hitch ball but your attendant was kind enough to lone me one. Saved me a trip home!Evert E.
El cliente no dejó un comentario.MICHAEL P.
El cliente no dejó un comentario.Alan M.
Truck was filthy, found large knife on dash board? Gave it to employee when dropped truck offAngel F.
El cliente no dejó un comentario.Tracey O. | Overall Experience
El cliente no dejó un comentario.Paige K.
I would have given an excellent rating, but the key card access on one of the doors isn’t working.Connie S. | First Impressions
Drop off was quick and easy... super efficient. Brought the truck back clean and full of fuel. Easy.CHRISTIAN C.
Absolutely love the U-Haul and storage in Woodstock coolest place ever very clean and accessible with the drive-in garage would recommend it to anyone in the areaJOHN F. | Overall Experience
I was very pleased with my experience and would recommend this facility to everyone. I brought some friends to help me move my stuff and they too were extremely impressed with the facility. Thank you for having a safe, clean and secure place for people to store things.Tammy O. | Overall Experience
El cliente no dejó un comentario.Thomas M.
El cliente no dejó un comentario.Susan L.
The young gentleman at the facility was fantastic!Patrick B. | Online Move In
El cliente no dejó un comentario.Mike B. | Overall Experience
phone check in didn't work, kept timing out, and when it asked for my phone number it kept saying the number was already in use. had it asked for an alternate phone number i would've entered one, but it didn't.Justin L.
Patrick helped answer all my questions and he got me a great quote quickly and he couldn't have been a better associate. I will be recommending this location to anyone in the local area.ANITA P.
Made a reservation online for a storage locker that was available, 10x5 and when I went in to get it and sign said it was not available and someone rented it out even though I had a reservation on it. Guy also said reservation don't mean nothing and it's first com first serve. Made me upset. But I told him that's wrong and I had get the 5x10 instead.Charles B. | First Impressions
El cliente no dejó un comentario.Thomas C.
El cliente no dejó un comentario.Chris G.
El cliente no dejó un comentario.Tracy B.
El cliente no dejó un comentario.LATRICIA G. | Overall Experience
El cliente no dejó un comentario.JAMIE M.
No commentsJohn K.
I was told that the gas tank was half full and to return it half full. Driving away it was barely at 1/4 tank so I had to get gas right away. Otherwise very easy and smooth processSelena M.
Great job!Bradley A.
El cliente no dejó un comentario.Chad R.
Excellent customer serviceAntony E. | First Impressions
Great storage, was a little worried by the roach trap(?) in my room when I moved in but all my stuff seems uninfested. I have plenty of storage in my new place so I don't need to rent space anymore. When I moved out there seemed to be some things breaking down. there had been a standing pool in the loading bay for a month. And the air conditioner made a large clanging sound when I was putting boxes in my car. These didn't influence my decision to move out but they will influence my decision to recommend this storage to others.WILLIAM H. | Overall Experience
El cliente no dejó un comentario.Samuel C.
Very good place,friendly staff..Margarita J. | Overall Experience
El cliente no dejó un comentario.Sheena G.
El cliente no dejó un comentario.Carolyn T. | Overall Experience
El cliente no dejó un comentario.ANGEL F.
El cliente no dejó un comentario.Carolyn T.
Pickup location was 30 miles further from home than I requested during the reservation. I ended up paying extra mileage charges in the end because a truck wasn't available where I needed to pick it up. The rate should reflect where it is requested to originate, not where it ends up being available.JAMES S.
El cliente no dejó un comentario.Casey M.
Helpful staff, great experience!MICHAEL O.
El cliente no dejó un comentario.ROBBIN E.
we would use your facilities again in the future if we needed a storage lockerRobert M. | Overall Experience
Friendly staff overall.FRANK A. | Overall Experience
El cliente no dejó un comentario.JESSICA S. | First Impressions
Fast and professionalDavid S.
Staff was attentive and very helpful. I didn't have a reservation yet they still got me in a brand new pick-up. Excellent service and equipment!NOEL G.
El cliente no dejó un comentario.Mike B. | First Impressions
El cliente no dejó un comentario.John K.
Need to consider a discount for customers already renting and no other unit available. Red Dot Storage is almost half the rate and staff unwilling to accept competitor price matching. Now in paying $49 for a 5x8 and $119 for a 8x10 which seems quite costly when I've been a customer for over a year. I don't have the option to change over to Red Dot because I'm injured and can't lift. Not good customer service.Kelly S. | First Impressions
everything was fine!JONATHAN D.
Great placeLATRICIA G. | First Impressions
Patrick was great to work with.APRIL T. | First Impressions
El cliente no dejó un comentario.Tracie W.
El cliente no dejó un comentario.DANIEL O.
The person I delt with was fantastic!!Carolyn T. | First Impressions
El cliente no dejó un comentario.Frank C.
The manager and staff were very helpful and understandingBrushana F. | Overall Experience
On short notice, we needed a U-Haul for same-day rental. AND we needed it for one-way drop off. Making a reservation was easy. Your personnel was also easy to understand and knew our needs. We reserved the truck and picked it up without any problems. Thank you very much.Alice M.
El cliente no dejó un comentario.DINO B.
El cliente no dejó un comentario.Cheryl M.
El cliente no dejó un comentario.trefzger B.
El cliente no dejó un comentario.brent M.
El cliente no dejó un comentario.Megan W.
El cliente no dejó un comentario.George R. | First Impressions
I felt , after moving out of the pod, that I should not have been charged for the entire month and that it would have been prorated since I moved out on the day I was charged.Mary Lou N. | Overall Experience
El cliente no dejó un comentario.Timothy S.
El cliente no dejó un comentario.Laura L.
Generally very pleasant experience. Manager and employees all were very welcoming and willing to help and take time to explain process and equipment use to this 1st time self mover, making things a little less stressful. The wait in office was a little long at times to check in or out (multiple visits) but that seems to be typical of many businesses these days from staff shortages due to covid19. Having only one pickup truck on site caused need to change schedule but in my case was not critical.Sean T.
Improve the websiteAlane L.
El cliente no dejó un comentario.Armond J.
El cliente no dejó un comentario.clarissa I.
El cliente no dejó un comentario.Tim S.
El cliente no dejó un comentario.James M.
Where do we start? 1. If you say you will move your u-boxes to a location don't change the story with your scheduling agents once the boxes are ready to move from storage, and have the only way to move them be your sister company for more money. 2. Have friendly and competent customer service representatives. One incorrectly set us up as new customers when we scheduled the delivery of our boxes, and the next one called me a lier and told me the fact that on my side I was being charged another month of storage was a tech issue, when in fact it was not because of the previously mentioned issue which ended up leading to the boxes being incorrectly scheduled for pickup and other issed. In addition when the delivery date in the system is incorrect do not insult the customer and further infer that they are a lier when they have an issue with waiting until the next day to deal with the incorrect delivery day when the incorrect day is the next day. Empower them to problem solve, implement change, and have empathy. Third customer service rep did two of three. 3. When you have already incorrectly scheduled someone's pickup day for boxes when the correct day comes around do not tell them you cannot have their boxes ready for the movers, hired from your sister company, on the correct day (which was the day after you incorrectly had them scheduled so they should have already been ready), nor not have the correct equipment ready for the moving of the boxes when all steps and movers were selected based on what your schedulers said needed to happen to have the boxes moved. Also don't say to use your sister company to move if they don't have the equipment either. If our movers had not been creative, I am not sure we would have gotten our stuff,, and then what? What should have taken a few hours took the whole day and rearranging of schedules. Time with family and friends that cannot be gotten back.. Between UHaul and your sister company I was insulted, angered, frustrated, and made to cry on at least three different occasions. You made an already difficult and stressful event become easily one of the worst experiences of my life. I will never, ever use your company again, and I will tell everyone I know or have contact with who is considering moving not to use your company.Aubrey A.
The trailer was showing it's age and leaked when it rained.Richard W.
El cliente no dejó un comentario.Susan M.
I can't thank your team enough for the helpful, courteous, professional attitude and work ethic in this very tough move. Please tell everyone involved how much we appreciate them!Guy G.
El cliente no dejó un comentario.Kenneth D. | Overall Experience
Even the moving company that I used commented on how nice the units were and how helpful the staff was when they were getting my things out of storage.lorrane P. | Overall Experience
Competitively priced and oh so clean. Very secure. Inside access. Able to pull vehicle inside to load/unload out of the weather. No vermin. I highly recommend recommend Woodstock Uhaul storage. 6 stars if I could.Joseph L. | Overall Experience
El cliente no dejó un comentario.Mary Pat W. | Overall Experience
Excellent facility and staffMichael E. | Overall Experience
El cliente no dejó un comentario.Richard R. | Overall Experience
Great experience so far!Mary Pat W. | First Impressions
El cliente no dejó un comentario.DEBRA N. | Overall Experience
El cliente no dejó un comentario.Lisa J. | First Impressions
El cliente no dejó un comentario.MARK P. | First Impressions
By far the cleanest facility I've used. Wonderful employees, helpful and respectful.LIZ R. | First Impressions
El cliente no dejó un comentario.Stacy M. | Overall Experience
Fast and easy and super clean!!!!!BRADLEY M. | First Impressions
Owner took us on a tour of facility explaining all the details of rental and how everything worked. Was very friendly and helpful. Would definitely recommend this facility to friends and family!TRUDY K. | First Impressions
Very friendly and helpful staff. I feel safe storing my items here. I appreciate the flexibility od the renting of the van date. You guys are making a very difficult time in my life a little less difficult. I have one less thing to worry about.BRANDY R. | First Impressions
Friendly and knowledgeable staff.Brian M. | First Impressions
I have other storage units and this place is clean, convenient and makes moving in very easy. I highly recommend it.Amy E. | Online Move In
My unit had a lock on it and somebody already was using it. Patrick was very helpful and got me a different unit when I arrivedRyan A. | Online Move In
El cliente no dejó un comentario.Joseph H. | Online Move In
Very nice facility and helpful employees. Thumbs up!GARY T. | Overall Experience
El cliente no dejó un comentario.deanna s. | First Impressions
El cliente no dejó un comentario.Robert M. | First Impressions
I signed up on line then went yesterday to make sure I got it right. The young man that was there was very kind and helpful, he showed my unit, explained everything about how to use the facility and got me a closer unit because it's hard for me to walk. Your company goes above and beyond and you have an amazing employee.Racine A. | Online Move In
El cliente no dejó un comentario.DEBRA N. | First Impressions
El cliente no dejó un comentario.Bill T. | Overall Experience
El cliente no dejó un comentario.Jodie M. | Online Move In
Love the automated drive in doors and customer service is top notch!! Great staff.Todd S. | First Impressions
I really love the convince of the garages you can pull your vehicle in for easier unloading as well as it being a great solution when weather isn't good. Super clean & organized as well as the staff helping and explaining the security measures on the facility. Thanks Uhaul!ADRIANA S. | First Impressions
El cliente no dejó un comentario.Robin B. | First Impressions
The only thing I think should change is if you move out early there should be a prorated refund . I switched from one unit to another and it was prorated . The facility was convenient and a great place to store my stuff for the short time I needed.Denise C. | Overall Experience
El cliente no dejó un comentario.FRANK A. | First Impressions
El cliente no dejó un comentario.Ronda D. | Overall Experience
El cliente no dejó un comentario.TERRY E. | First Impressions
El cliente no dejó un comentario.Samuel M. | Online Move In
El cliente no dejó un comentario.Jaime S. | First Impressions
Well maintained facility, easy contacless setup was very good during pandemic. After accessing my new storage unit, I did later stop by the office and the staff was great, very helpful. Best Uhaul experience and best storage facility experience I've had and I've been using Uhaul and other moving/storage services all around the country for over twenty years. The Eastwood Drive Woodstock, IL team does a great job!Timothy J. | Online Move In
Every employee I dealt with at the Woodstock facility was nice and very helpful whether I was gerring boxes, renting the space or cancelling my unit of the rental. It is nice for that space to finally be occupied too as it was an eye soar in the community. ¡Gracias!Julie T. | Overall Experience
El cliente no dejó un comentario.Mike W. | Overall Experience
I was surprised at how clean the facility is. I also like the temp controlled environment. Staff was very friendly and helpful. Prices are competitive with others in the area. Very secure. I highly recommend this storage facility.Joseph L. | First Impressions
El cliente no dejó un comentario.ANGEL D. | Online Move In
The only negative comment that I would make is when we first rented our units a few months back most of the employees were not wearing masks in the office or storage areas. Given that these areas are enclosed, I feel that your facility should follow the same mask mandates that other businesses are required to follow.Brandon C. | Overall Experience
El cliente no dejó un comentario.ANGEL D. | First Impressions
El cliente no dejó un comentario.Stuart D. | Overall Experience
El cliente no dejó un comentario.Lucy R. | First Impressions
El cliente no dejó un comentario.Robert D. | Overall Experience
El cliente no dejó un comentario.Ronda D. | First Impressions
Every Uhaul employee I have had contact with has been friendly, helpful and knowledgeable. The rates for storage and truck rental are extremely fair. I would definitely recommend Uhaul to others.Linda E. | Overall Experience
When I was there closing out my locker and yes it's during the pandemic time wear masks should be worn there was an employee there which I did not deal with but just noticed he was not wearing a mask. The guy I didn't work with soon as I walked into the office area he put his on which I appreciated. I've heard bad experiences about storage units but this one I had an excellent experience it was well cleaned and they were always helpfulCassandra S. | Overall Experience
Patrick was extremely helpful. We ran into a truck rental problem with another U-Haul dealer and Patrick was able to solve all of our issues with alternative ideas in a very timely manner. He was very goo and kind.Amy S. | First Impressions
Patrick is awesome guy to deal with.Dwyane R. | First Impressions
El cliente no dejó un comentario.Heather H. | First Impressions
Kevin was great and helpfulkaren m. | First Impressions
El cliente no dejó un comentario.Rick L. | First Impressions
El cliente no dejó un comentario.jill l. | First Impressions
El cliente no dejó un comentario.Roy P. | Online Move In
Patrick was great to work with!ted s. | First Impressions
Super fast and super easy. Clean facility with easy access.Tim L. | First Impressions
GreatAaron K. | First Impressions
Great serviceFrancisco D. | First Impressions
Servicios adicionales en esta ubicación
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