Customer Reviews for U-Haul Moving & Storage of Woodstock

477 comentarios

2000 S Eastwood Dr   Woodstock, IL 60098

(815) 345-4030

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(815) 345-4030

2000 S Eastwood Dr
Woodstock, IL 60098

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Drop off was quick and easy... super efficient. Brought the truck back clean and full of fuel. Easy.

CHRISTIAN C. 
Clasificación:
5.0

Absolutely love the U-Haul and storage in Woodstock coolest place ever very clean and accessible with the drive-in garage would recommend it to anyone in the area

JOHN F.  |  Overall Experience 
Clasificación:
5.0

I was very pleased with my experience and would recommend this facility to everyone. I brought some friends to help me move my stuff and they too were extremely impressed with the facility. Thank you for having a safe, clean and secure place for people to store things.

Tammy O.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan L. 
Clasificación:
5.0

The young gentleman at the facility was fantastic!

Patrick B.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike B.  |  Overall Experience 
Clasificación:
3.0

phone check in didn't work, kept timing out, and when it asked for my phone number it kept saying the number was already in use. had it asked for an alternate phone number i would've entered one, but it didn't.

Justin L. 
Clasificación:
5.0

Patrick helped answer all my questions and he got me a great quote quickly and he couldn't have been a better associate. I will be recommending this location to anyone in the local area.

ANITA P. 
Clasificación:
4.0

Made a reservation online for a storage locker that was available, 10x5 and when I went in to get it and sign said it was not available and someone rented it out even though I had a reservation on it. Guy also said reservation don't mean nothing and it's first com first serve. Made me upset. But I told him that's wrong and I had get the 5x10 instead.

Charles B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tracy B. 
Clasificación:
5.0

El cliente no dejó un comentario.

LATRICIA G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMIE M. 
Clasificación:
5.0

No comments

John K. 
Clasificación:
5.0

I was told that the gas tank was half full and to return it half full. Driving away it was barely at 1/4 tank so I had to get gas right away. Otherwise very easy and smooth process

Selena M. 
Clasificación:
5.0

Great job!

Bradley A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chad R. 
Clasificación:
5.0

Excellent customer service

Antony E.  |  First Impressions 
Clasificación:
5.0

Great storage, was a little worried by the roach trap(?) in my room when I moved in but all my stuff seems uninfested. I have plenty of storage in my new place so I don't need to rent space anymore. When I moved out there seemed to be some things breaking down. there had been a standing pool in the loading bay for a month. And the air conditioner made a large clanging sound when I was putting boxes in my car. These didn't influence my decision to move out but they will influence my decision to recommend this storage to others.

WILLIAM H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Samuel C. 
Clasificación:
5.0

Very good place,friendly staff..

Margarita J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sheena G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carolyn T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ANGEL F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carolyn T. 
Clasificación:
5.0

Pickup location was 30 miles further from home than I requested during the reservation. I ended up paying extra mileage charges in the end because a truck wasn't available where I needed to pick it up. The rate should reflect where it is requested to originate, not where it ends up being available.

JAMES S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Casey M. 
Clasificación:
5.0

Helpful staff, great experience!

MICHAEL O. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBBIN E. 
Clasificación:
5.0

we would use your facilities again in the future if we needed a storage locker

Robert M.  |  Overall Experience 
Clasificación:
5.0

Friendly staff overall.

FRANK A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JESSICA S.  |  First Impressions 
Clasificación:
5.0

Fast and professional

David S. 
Clasificación:
5.0

Staff was attentive and very helpful. I didn't have a reservation yet they still got me in a brand new pick-up. Excellent service and equipment!

NOEL G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

John K. 
Clasificación:
4.0

Need to consider a discount for customers already renting and no other unit available. Red Dot Storage is almost half the rate and staff unwilling to accept competitor price matching. Now in paying $49 for a 5x8 and $119 for a 8x10 which seems quite costly when I've been a customer for over a year. I don't have the option to change over to Red Dot because I'm injured and can't lift. Not good customer service.

Kelly S.  |  First Impressions 
Clasificación:
5.0

everything was fine!

JONATHAN D. 
Clasificación:
5.0

Great place

LATRICIA G.  |  First Impressions 
Clasificación:
5.0

Patrick was great to work with.

APRIL T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tracie W. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL O. 
Clasificación:
5.0

The person I delt with was fantastic!!

Carolyn T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Frank C. 
Clasificación:
5.0

On short notice, we needed a U-Haul for same-day rental. AND we needed it for one-way drop off. Making a reservation was easy. Your personnel was also easy to understand and knew our needs. We reserved the truck and picked it up without any problems. Thank you very much.

Alice M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DINO B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cheryl M. 
Clasificación:
4.0

El cliente no dejó un comentario.

trefzger B. 
Clasificación:
5.0

El cliente no dejó un comentario.

brent M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Megan W. 
Clasificación:
4.0

El cliente no dejó un comentario.

George R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laura L. 
Clasificación:
4.0

Generally very pleasant experience. Manager and employees all were very welcoming and willing to help and take time to explain process and equipment use to this 1st time self mover, making things a little less stressful. The wait in office was a little long at times to check in or out (multiple visits) but that seems to be typical of many businesses these days from staff shortages due to covid19. Having only one pickup truck on site caused need to change schedule but in my case was not critical.

Sean T. 
Clasificación:
5.0

Improve the website

Alane L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Armond J. 
Clasificación:
5.0

El cliente no dejó un comentario.

clarissa I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tim S. 
Clasificación:
5.0

El cliente no dejó un comentario.

James M. 
Clasificación:
1.0

Where do we start? 1. If you say you will move your u-boxes to a location don't change the story with your scheduling agents once the boxes are ready to move from storage, and have the only way to move them be your sister company for more money. 2. Have friendly and competent customer service representatives. One incorrectly set us up as new customers when we scheduled the delivery of our boxes, and the next one called me a lier and told me the fact that on my side I was being charged another month of storage was a tech issue, when in fact it was not because of the previously mentioned issue which ended up leading to the boxes being incorrectly scheduled for pickup and other issed. In addition when the delivery date in the system is incorrect do not insult the customer and further infer that they are a lier when they have an issue with waiting until the next day to deal with the incorrect delivery day when the incorrect day is the next day. Empower them to problem solve, implement change, and have empathy. Third customer service rep did two of three. 3. When you have already incorrectly scheduled someone's pickup day for boxes when the correct day comes around do not tell them you cannot have their boxes ready for the movers, hired from your sister company, on the correct day (which was the day after you incorrectly had them scheduled so they should have already been ready), nor not have the correct equipment ready for the moving of the boxes when all steps and movers were selected based on what your schedulers said needed to happen to have the boxes moved. Also don't say to use your sister company to move if they don't have the equipment either. If our movers had not been creative, I am not sure we would have gotten our stuff,, and then what? What should have taken a few hours took the whole day and rearranging of schedules. Time with family and friends that cannot be gotten back.. Between UHaul and your sister company I was insulted, angered, frustrated, and made to cry on at least three different occasions. You made an already difficult and stressful event become easily one of the worst experiences of my life. I will never, ever use your company again, and I will tell everyone I know or have contact with who is considering moving not to use your company.

Aubrey A. 
Clasificación:
5.0

The trailer was showing it's age and leaked when it rained.

Richard W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Susan M. 
Clasificación:
5.0

I can't thank your team enough for the helpful, courteous, professional attitude and work ethic in this very tough move. Please tell everyone involved how much we appreciate them!

Guy G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Clara B. 
Clasificación:
5.0

We are glad that we used a U-Box. It was a great way to move our belongings. It was easy to work with. Items could be well secured in the box. We had more furnature pads than we needed for furnature. This was a good way to move. Advertise the U-Box more.

Kate D. 
Clasificación:
5.0

El cliente no dejó un comentario.

David S. 
Clasificación:
4.0

Employees and manager are very friendly and helpful. Though waiting time was long on phone and at location when picking up 2nd ubox. Likely covid related understaffing, actual time to unload full box and get webbed was quick maybe 15 minutes of hour suite visit. Trailer was missing chocks for tires. Rear ramp needed to be hammered out of retainer. Missing 1 stabilizer. Didn't notice missing items since 1st time renting and these items aren't in list of things to check when confirming condition.

Sean T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Trinidad S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey K. 
Clasificación:
5.0

El cliente no dejó un comentario.

VINCE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dirk M. 
Clasificación:
5.0

Everything went smooth as clockwork.

raY P. 
Clasificación:
5.0

Very nice and friendly, I would rent from them again anytime. Even though I was turning the truck in he showed me things about the truck that the other place did not show me.

Thomas N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffery R. 
Clasificación:
4.0

To the uhaul coporation specifically… respect your customers the experience of working with you was horrible. My pickup location was changed extremely last minute. And when I explained this would not fit into my moving plans I was told I was alerted a full 24hours before I actually was. I was not offered any reimbursement to make up for the drain on my time. The employees are excellent but the company sucks. And I will be reporting my experience online to my social media following

Sylvia F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey H. 
Clasificación:
5.0

Excellent customer service from start to finish. Happy to rent from this location anytime.

jeffrey O. 
Clasificación:
5.0

Great staff. Very friendly and helpful

Joseph K. 
Clasificación:
5.0

for piece of mind...a spare for the trailer would be nice

Leo D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ROGER U. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey H. 
Clasificación:
5.0

El cliente no dejó un comentario.

LINDA M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Melanie S. 
Clasificación:
5.0

20ft truck had trouble shifting gears at time. Employees at the location were pleasant.

Christopher A. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Neil K. 
Clasificación:
5.0

El cliente no dejó un comentario.

SUSAN M. 
Clasificación:
5.0

By far the cleanest facility I've used. Wonderful employees, helpful and respectful.

LIZ R.  |  First Impressions 
Clasificación:
5.0

Fix the truck. It has a shimmy at 35-40 mph. I would NOT take this truck on the interstate.

Donald W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maximiliano B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles H. 
Clasificación:
5.0

Fast and easy and super clean!!!!!

BRADLEY M.  |  First Impressions 
Clasificación:
2.0

I currently rent three units with you guys. Two out of three of my units set off the alarm, even if I am checked in. The people here are super friendly so no complaints there. However the alarm issue is a little annoying.

Samuel M. 
Clasificación:
3.0

The owner is very attentive and professional. Other employees are not. I often have to go in to request that someone come out to check me out, even when they are not busy doing other things.

Barb U. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Albert O. 
Clasificación:
5.0

Amazingly clean and super easy process!

JENNIFER W. 
Clasificación:
5.0

Owner took us on a tour of facility explaining all the details of rental and how everything worked. Was very friendly and helpful. Would definitely recommend this facility to friends and family!

TRUDY K.  |  First Impressions 
Clasificación:
5.0

Very friendly and helpful staff. I feel safe storing my items here. I appreciate the flexibility od the renting of the van date. You guys are making a very difficult time in my life a little less difficult. I have one less thing to worry about.

BRANDY R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason G. 
Clasificación:
4.0

El cliente no dejó un comentario.

KEVIN D. 
Clasificación:
5.0

I have other storage units and this place is clean, convenient and makes moving in very easy. I highly recommend it.

Amy E.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Amy E. 
Clasificación:
3.0

My unit had a lock on it and somebody already was using it. Patrick was very helpful and got me a different unit when I arrived

Ryan A.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric C. 
Clasificación:
5.0

El cliente no dejó un comentario.

michael M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick R. 
Clasificación:
3.0

I would recommend this facility because it's very well maintained. However I would have given a higher rating but I expected friendlier service from the GM. You have a GM that seems put off by the customers questions and giving off the sense that he was uninterested in be there to open a store. My advise to the GM, It doesn't matter what time of day it is leave your problems at the door and treat your customers like your paycheck depends on it.

Lillian J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Craig D. 
Clasificación:
5.0

El cliente no dejó un comentario.

deanna s.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert M.  |  First Impressions 
Clasificación:
1.0

Horrible experience. They didn't have the size truck I booked locally. We had to drive an hour away, only for them to lose the keys to the size truck we needed. Colossal waste of time and threw off our entire moving day timeline. Just incompetence all around.

James H. 
Clasificación:
2.0

Waited 30 minutes to be helped since there was only one staff member on site

Kelley W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael R. 
Clasificación:
5.0

El cliente no dejó un comentario.

John P. 
Clasificación:
5.0

I had the best experience with this Uhaul location! I got covid the day before my scheduled move! They were so understanding and accommodating. I had to reschedule my move 3 times, yet they were courteous and so wonderful about everything and the delays. I am also renting a storage space from this same location. It is so clean, easy access, plenty of flatbed dollies to move things with. It's a great place and I will recommend you to everyone I know!

Rebecca W. 
Clasificación:
5.0

Nada

Margaret K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarah C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark C. 
Clasificación:
1.0

The employee that hooked up the trailer we rented did not tighten the clamp down on the ball hitch. I was driving down the road and hit a pot hole and the trailer came off the hitch and rammed into my bumper and dented it. This was a very dangerous situation. I was in heavy traffic and luckily the chains did their job and the trailer didn't go into oncoming traffic or didn't hit another vehicle behind us. I have filed a claim for my bumper with the U-Haul insurance as this was employee negligence for not securing the trailer as it should have been. When I went to hook the trailer up myself, the employee asked me to move aside that he would hook it up. I trusted him. I learned a huge lesson. This could have been disastrous.

BONNIE G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAIME B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jodie M.  |  Online Move In 
Clasificación:
5.0

Love the automated drive in doors and customer service is top notch!! Great staff.

Todd S.  |  First Impressions 
Clasificación:
5.0

I really love the convince of the garages you can pull your vehicle in for easier unloading as well as it being a great solution when weather isn't good. Super clean & organized as well as the staff helping and explaining the security measures on the facility. Thanks Uhaul!

ADRIANA S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Robin B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANK A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

TERRY E.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Jaime S.  |  First Impressions 
Clasificación:
5.0

Well maintained facility, easy contacless setup was very good during pandemic. After accessing my new storage unit, I did later stop by the office and the staff was great, very helpful. Best Uhaul experience and best storage facility experience I've had and I've been using Uhaul and other moving/storage services all around the country for over twenty years. The Eastwood Drive Woodstock, IL team does a great job!

Timothy J.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

ANGEL D.  |  Online Move In 
Clasificación:
4.0

Patrick was extremely helpful. We ran into a truck rental problem with another U-Haul dealer and Patrick was able to solve all of our issues with alternative ideas in a very timely manner. He was very goo and kind.

Amy S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Heather H.  |  First Impressions 
Clasificación:
5.0

Kevin was great and helpful

karen m.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Rick L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Roy P.  |  Online Move In 
Clasificación:
5.0

Patrick was great to work with!

ted s.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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