Comentarios de los clientes para U-Haul Moving & Storage of Woodstock

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Woodstock

Clasificación general:

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Matthew K.
Clasificación:

El cliente no dejó un comentario.

CHARLES N.
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while returning a different truck than I left with due to truck issues they were very understanding and apologetic.

Jaime S. | First Impressions |
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El cliente no dejó un comentario.

Eve T.
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The truck was very hard to handle I've ridden in better

John G.
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My first really good experience with uhaul

Timothy J. | Online Move In |
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Well maintained facility, easy contacless setup was very good during pandemic. After accessing my new storage unit, I did later stop by the office and the staff was great, very helpful. Best Uhaul experience and best storage facility experience I've had and I've been using Uhaul and other moving/storage services all around the country for over twenty years. The Eastwood Drive Woodstock, IL team does a great job!

Julie T. | Overall Experience |
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Every employee I dealt with at the Woodstock facility was nice and very helpful whether I was gerring boxes, renting the space or cancelling my unit of the rental. It is nice for that space to finally be occupied too as it was an eye soar in the community. Thanks!

Mike W. | Overall Experience |
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El cliente no dejó un comentario.

JAMES F.
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Have more trucks available.

Susan R.
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Friendly service, well maintained facility. The best Uhaul truck I have rented in the past 2 years. I rent approx every 6-8 weeks.

OSCAR S.
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El cliente no dejó un comentario.

CRAIG H.
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El cliente no dejó un comentario.

Alan M.
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Friendly and efficient staff to handle the rental & return. Appreciated the Covid safety precautions.

JIM T.
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El cliente no dejó un comentario.

Joseph L. | First Impressions |
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I was surprised at how clean the facility is. I also like the temp controlled environment. Staff was very friendly and helpful. Prices are competitive with others in the area. Very secure. I highly recommend this storage facility.

Barb U.
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Please improve your customer service. I pulled up to return the trailer. An employee was outside cleaning vehicles. He did not acknowledge me even after I sat in my vehicle for several minutes. So I went inside only to have this same employee come in to greet me. I felt like I was interrupting his work rather than welcomed back.

lawrence J.
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El cliente no dejó un comentario.

William C.
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El cliente no dejó un comentario.

Terri T.
Clasificación:

I can't think of anything. I didn't go inside, but at the door and it appeared clean. I had to wait a few minutes for someone to come out to help process my rental, but all in all, it was and easy return.

ANNE W.
Clasificación:

Everything went well. I originally rented the Cargo Van from Friday to SAturday but realized Saturday afternoon that I wouldn't be able to get everything unloaded to return Saturday and I called the store. I spoke with a gentleman to notify him and he said that it was no problem to return on Sunday. Then Sunday morning I received a call asking where the van was?? It seemed like the Saturday person did not pass along the information?? Other than that - it worked out just fine. Thank you.

Donald C.
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El cliente no dejó un comentario.

Rita K.
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El cliente no dejó un comentario.

ANGEL D. | Online Move In |
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El cliente no dejó un comentario.

Brandon C. | Overall Experience |
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The only negative comment that I would make is when we first rented our units a few months back most of the employees were not wearing masks in the office or storage areas. Given that these areas are enclosed, I feel that your facility should follow the same mask mandates that other businesses are required to follow.

John R.
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The staff were very helpful and great to work with. Highly recommend them.

ANGEL D. | First Impressions |
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El cliente no dejó un comentario.

Ben M.
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El cliente no dejó un comentario.

Steven G.
Clasificación:

Nothing really unless you give me a discount

Stuart D. | Overall Experience |
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El cliente no dejó un comentario.

Lucy R. | First Impressions |
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El cliente no dejó un comentario.

RICHARD R.
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Friendly staff & very helpful.

nepthali M.
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El cliente no dejó un comentario.

Robert D. | Overall Experience |
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El cliente no dejó un comentario.

Candace O.
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El cliente no dejó un comentario.

connie L.
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Man was very nice. Checked us in early. Very helpful

Sharon O.
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Nothing.

Tonya N.
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El cliente no dejó un comentario.

Ronda D. | First Impressions |
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El cliente no dejó un comentario.

steve N.
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great experience

Joel S.
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El cliente no dejó un comentario.

Rick M.
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El cliente no dejó un comentario.

Linda E. | Overall Experience |
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Every Uhaul employee I have had contact with has been friendly, helpful and knowledgeable. The rates for storage and truck rental are extremely fair. I would definitely recommend Uhaul to others.

Linda E.
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I am very satisfied with my Uhaul experience at this location. The employees are very friendly, helpful and knowledgeable. I would definitely use them again and recommend them to others. And the rates are very affordable.

JIM F.
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El cliente no dejó un comentario.

Thomas D.
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El cliente no dejó un comentario.

Cassandra S. | Overall Experience |
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When I was there closing out my locker and yes it's during the pandemic time wear masks should be worn there was an employee there which I did not deal with but just noticed he was not wearing a mask. The guy I didn't work with soon as I walked into the office area he put his on which I appreciated. I've heard bad experiences about storage units but this one I had an excellent experience it was well cleaned and they were always helpful

Matt H.
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El cliente no dejó un comentario.

Phillip M.
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Checking in with the mobile app was a very slow and unreliable process. I would not use the U-Haul mobile application again.

kevin V.
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El cliente no dejó un comentario.

Darrell N.
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Every time I rent from U-Haul something is wrong with the trailer or truck. It happens over and over. This time a D ring was missing from the trailer and the worker told me, take it or leave it. U Haul basically sucks.

Dale O.
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El cliente no dejó un comentario.

Shirley B.
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El cliente no dejó un comentario.

Regino R.
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El cliente no dejó un comentario.

Amy S. | First Impressions |
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Patrick was extremely helpful. We ran into a truck rental problem with another U-Haul dealer and Patrick was able to solve all of our issues with alternative ideas in a very timely manner. He was very goo and kind.

Geoff W.
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I made a reservation on the UHaul website and it was very easy to use. The pick up and return was quick and easy and the price was right. Overall, a great experience.

STEVE O.
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I hope someone looks into this message. I had reserved a 6 X 12 enclosed trail, to be picked up in Marengo, IL. at 1:00 pm. I showed up and the trailer was not available, no enclosed trailer was available. I then had to go to Woodstock to get a smaller trailer, 5 X 8 or Belvidere for the 6 X 12. Why was I put in this situation?

James L.
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El cliente no dejó un comentario.

McHenry County H.
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El cliente no dejó un comentario.

Thomas M.
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El cliente no dejó un comentario.

Dwyane R. | First Impressions |
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Patrick is awesome guy to deal with.

julia B.
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I experienced some confusion in setting up Moving Help. It would be great to have a specific person at UHaul who serves as the MovingHelp expert and liaison.

MIKE S.
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El cliente no dejó un comentario.

John M.
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El cliente no dejó un comentario.

Richard W.
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El cliente no dejó un comentario.

Nick S.
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El cliente no dejó un comentario.

RICHARD S.
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El cliente no dejó un comentario.

Michael C.
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El cliente no dejó un comentario.

Jayson H.
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El cliente no dejó un comentario.

Daniel L.
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El cliente no dejó un comentario.

Don L.
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El cliente no dejó un comentario.

Norman R.
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El cliente no dejó un comentario.

Andrew B.
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El cliente no dejó un comentario.

Samuel C.
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El cliente no dejó un comentario.

Mary L. | First Impressions |
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El cliente no dejó un comentario.

Ann D.
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El cliente no dejó un comentario.

LORI B.
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El cliente no dejó un comentario.

Michael L.
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El cliente no dejó un comentario.

Ryan R.
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El cliente no dejó un comentario.

karen m. | First Impressions |
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Kevin was great and helpful

Rodney K.
Clasificación:

Nothing.

Carolyn T.
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El cliente no dejó un comentario.

MICHAEL W.
Clasificación:

None

glenn E.
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El cliente no dejó un comentario.

Coletta B.
Clasificación:

El cliente no dejó un comentario.

Lucas S.
Clasificación:

El cliente no dejó un comentario.

Diego M.
Clasificación:

El cliente no dejó un comentario.

Justin L.
Clasificación:

El cliente no dejó un comentario.

Laura E.
Clasificación:

U-Haul was having computer problems on Saturday morning. Had actually made a reservation at another location in Woodstock. We got there at 9 am and the girl sat in the office and did not let me know what was going on. Waited 25 minutes and left and went to the Moving & Storage location. We know Patrick by name have dealt with him several times in the last year. He is always efficient and great communication skills. He tried to make our transaction happen trying different means all along communicating with us in a very professional manner. When we returned our van the problems had been resolved and quickly checked out.

Charlene F.
Clasificación:

If you're doing any computer updates to your system, do it at a different time other than on a weekend. I couldn't reserve online and when I was able to speak with an agent, she was exceptionally nice. She was frustrated also with the system but she did find a vehicle. The system wouldn't allow the after hours check in so I had to go back in the morning to take care of it. Customer service overall was great!

Debbie P.
Clasificación:

Nothing

Richard W.
Clasificación:

El cliente no dejó un comentario.

Alapati U.
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El cliente no dejó un comentario.

Philip W.
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El cliente no dejó un comentario.

Scott V.
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El cliente no dejó un comentario.

Stephen S.
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El cliente no dejó un comentario.

Pete K.
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El cliente no dejó un comentario.

Ronda D.
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El cliente no dejó un comentario.

Matthew M.
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El cliente no dejó un comentario.

James S.
Clasificación:

Very nice customer service

Julie R.
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El cliente no dejó un comentario.

Julie R.
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El cliente no dejó un comentario.

Hubert P.
Clasificación:

El cliente no dejó un comentario.

Monica G.
Clasificación:

I feel the experience was above average. This was my first time renting a truck ever. The mobile pick up was easy to follow and convenient. I cannot think of May improvements at this time.

Rick L. | First Impressions |
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El cliente no dejó un comentario.

Kelly O.
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This was such an easy process. Thank you for making our move a little less stressful

Juan V.
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When I arrive to the rental everything was ready, the attendant was niece I got on my way in no time.

Aimee O.
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El cliente no dejó un comentario.

Serghei P.
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El cliente no dejó un comentario.

Serghei P.
Clasificación:

I would recommend to have an option to pick up shipping supplies at the same facility. I had to go to McHenry facility to pick up my mattress bags which have been ordered online as the same order although Woodstock facility also had them in stock.

Thomas R.
Clasificación:

The sales associate Patrick was easy to work with. He explained things well. With Covid -19, I was happy to see a safety area, so I would be back from the counter. It was set up with a few boxes. Makeshift but effective.

TED S.
Clasificación:

El cliente no dejó un comentario.

jill l. | First Impressions |
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El cliente no dejó un comentario.

timothy R.
Clasificación:

Attendant there was fast and courteous

Justin H.
Clasificación:

El cliente no dejó un comentario.

Andrew H.
Clasificación:

The associate did seem annoyed by my lack of checking in on the app. It was my first time using the app, and it seemed like I was asked to check in every day. There was also an email for me to call and confirm the reservation the day before. The truck itself did seem a bit outdated. Having bluetooth could help people use devices for directions. The back door of the truck was actually frozen closed somehow. Took a bit of effort to open. The seat belts didn't retract back into place very well. May have closed the door on the belt by accident.

Ken A.
Clasificación:

Great customer service

Roy P. | Online Move In |
Clasificación:

El cliente no dejó un comentario.

ted s. | First Impressions |
Clasificación:

Patrick was great to work with!

Trent S.
Clasificación:

The gentleman who helped us hook up the trailer and with all our moving needs was a pleasure to deal with. He is certainly doing a wonderful job. If I had to use a Uhaul product in norther Illinois again I would return.

Chad W.
Clasificación:

Very fast and simple. They hooked it up and disconnected in minutes. I'll rent again before I borrow from a friend

Jennifer S.
Clasificación:

El cliente no dejó un comentario.

Bethany B.
Clasificación:

Let customers know the return policy for after hours in more detail. I had to call customer service after hours to return my truck because I wasn't told to return it through my phone.

Tim L. | First Impressions |
Clasificación:

Super fast and super easy. Clean facility with easy access.

Aaron K. | First Impressions |
Clasificación:

Great

Francisco D. | First Impressions |
Clasificación:

Great service

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