Customer Reviews for U-Haul Moving & Storage of Woodfield

1,649 comentarios

5201 Tollview Dr   Rolling Meadows, IL 60008

(847) 637-5406

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.

Servicios en esta ubicación:

Contáctanos

(847) 637-5406

5201 Tollview Dr
Rolling Meadows, IL 60008

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas
  • habla español

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Raymond K. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOANN S.  |  First Impressions 
Clasificación:
5.0

Thank you for everything!

Ashley L. 
Clasificación:
5.0

Thank you for an extremely easy smooth transaction and rental !! All of you are excellent with your customer service! 😃

Marilyn Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

John P. 
Clasificación:
5.0

El cliente no dejó un comentario.

John Lester T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael K. 
Clasificación:
4.0

1. Cannot greet with smile, not rude but not so friendly, I like young kids working there, come on boys and girls, you are very good, only thing missing is a smile on your face guys. Just smile a little to make customers feel more comfortable. 2. Uhaul 20 feet truck did the job, but was in very poor condition, nothing to do with the employees working out there, but, to the management to change those trucks that are very old. I do recommend this location, like I said, smile is missing but they are professional.

Bageerath C. 
Clasificación:
3.0

El cliente no dejó un comentario.

STEVEN P. 
Clasificación:
3.0

List large uhaul locations (not neighborhood only) in the app. I went to 5 neighborhood stores without success. Ugh. The top listing in the search at uhaul.com should be the larger uhaul facilities. Wasted a lot of time. Toll free phone uhaul was not very helpful. I paid for moving blankets. They were not included. I called customer service. No help. Would require staying on phone for 50 minutes to get refund.

Jeffrey P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peihsuan C. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID W. 
Clasificación:
5.0

Great customer service. Will recommend to friends. Thanks for making my experience Great!!!

SHARON S.  |  Overall Experience 
Clasificación:
5.0

The process was easy and efficient

LaTanja B. 
Clasificación:
5.0

None....

Mack W. 
Clasificación:
5.0

In order to put the truck in park you had to really shove the gear shift. I stopped before I left the lot and the attendant said YEAH, ALL OUR TRUCKS ARE LIKE THAT. I felt like I was going to break the gear shift each time I used it. Then while using the truck the check engine light came on. I usually rent from DesPlaines Uhaul and was referred over after someone didn't return the truck I was renting. I will definitely go back to DesPlaines Uhaul.

patti O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Glen H. 
Clasificación:
5.0

Melissa Pearl was great!!!

Preslav V. 
Clasificación:
3.0

One person was staffing a large location at 8am, 5 people in line. Guy had to check people in then go out and set them up with equipment. Waited 20 minutes.

Rick M. 
Clasificación:
1.0

Charged me for gas when I returned truck with the same amount of gas as i received it with, even have proof of it. Shady business.

Bob G. 
Clasificación:
5.0

El cliente no dejó un comentario.

james S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Raymond B. 
Clasificación:
5.0

Easy after hours drop off

Alexandra C. 
Clasificación:
1.0

I was given permission to have my UBoxes delivered to this facility and then learned on the day that the boxes were going to be delivered that the manager, Orran Arnold, vetoed this the night before and nobody gave me a heads up. After an hour and a half of talking to different customer service reps somebody was able to get a hold of Orran's boss and override the last minute veto (shoutout to Vanetta, you deserve a raise). Not even 3 days later, I find out that Orran put a lock on my unit for "lack of payment" even though I have the credit card bill to prove that I absolutely paid my rent. I don't know what's happening over there, but this makes me very nervous about staying.

Tommy W.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Jada B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Matt L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jennifer M. 
Clasificación:
3.0

Very unhappy that my pickup location was switched from requested site one day before pickup. Made if very difficult to get to equipment.

SCOTT B. 
Clasificación:
1.0

Staff (Joanna) not friendly and no customer service. While returning the equipment was waiting inside the equipment for almost 15 minutes in front of the sign that says when returning stay inside the equipment and wait for staff to go over with the equipment. Nobody came went inside store no customer and staff on cellphone said, Well you have to come inside, told her that's not what you're sign said, replied you're all set. Rude and unwelcoming.

Glendo M. 
Clasificación:
2.0

Slow leak in right rear tire. Had to stop at gas stations each day to top up the air to remove the dashboard warning. Frustrating and time wasting situation for a cross country trip.

fred C. 
Clasificación:
5.0

El cliente no dejó un comentario.

casey B. 
Clasificación:
5.0

El cliente no dejó un comentario.

LENNY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ganesh R. 
Clasificación:
5.0

Thank you all😊

Candace B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sean S. 
Clasificación:
5.0

Very spaciousn. Quick and easy return

Graham V. 
Clasificación:
4.0

El cliente no dejó un comentario.

Joseph M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michele Brenda D. 
Clasificación:
4.0

The back of the truck was very sticky and in the back part very greasy It definitely was not cleaned before I got it, and it damaged a lot of our boxes, and some furniture had stains on it

Brian H. 
Clasificación:
4.0

Do better about letting people know that the pickup location will change. We purposely chose the location so we could walk to it since we flew and and we would not have a car. The day before rental we got a call from another location confirming our pickup time/day. This location was a 20 min DRIVE from our intended location. The web site showing our reservation never indicated a change, even after we got the call confirming the pickup location.

Nicholas S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dan E. 
Clasificación:
5.0

N/a

Kelly C. 
Clasificación:
2.0

The cargo area of the truck was not clean. There was dirt and mud on the floor. A number of rub rails were not secured to the wall. The large screws/fasteners were broken or missing.

RANDALL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jordan N. 
Clasificación:
4.0

Took a long time to check in. Only one person working and several customers waiting in line to check in. Another worker then showed up but then first worker went outside. Several people in line behind me after I checked in.

Laura P. 
Clasificación:
5.0

Nothing everything was perfect…

MICHAEL K. 
Clasificación:
3.0

Waited over 30 minutes in line to check out the equipment.

marko D. 
Clasificación:
5.0

Great service.

Aurimas E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sean R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Thomas R. 
Clasificación:
5.0

El cliente no dejó un comentario.

boyko B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Matt S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Doug S. 
Clasificación:
2.0

Not all lights were working lady was not nice

Michal W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Richard K. 
Clasificación:
1.0

This lady that was working was in the phone with her supervisor complaining about a guy made a complaint. I think it's very unprofessional to be talking about that while trying to unhook the trailer infront of us then ask me to help because she's unable to remove the chain. She had her cell phone in one hand the whole time. That's very unsat/unprofessional. Terrible customer service and very unprofessional.

Elwin Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Walter P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Peter R. 
Clasificación:
5.0

The representative was very pleasant and helpful with the transaction..

John C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Raymond S. 
Clasificación:
5.0

El cliente no dejó un comentario.

James B. 
Clasificación:
5.0

El cliente no dejó un comentario.

James B. 
Clasificación:
3.0

The after hours drop off needs to be easier to use. I had to call customer service at the 800 number to complete my after hours return. They were helpful but it still took 45 minutes to return a trailer.

Rich S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Alexander L. 
Clasificación:
2.0

Charged twice, returned vehicle on time and kept getting calls for when I was returning the truck. What can improve is how organized things can be at this location. Now I have to call back to speak with someone to adjust or fix the double charge. Long hold time 20+ mins on a workday. This could've been avoided if everything was done property the first time.

Manuel G. 
Clasificación:
5.0

El cliente no dejó un comentario.

SONJA P. 
Clasificación:
5.0

After hours check in has been a problem more than once for me. The hold time to call in was over 30 minutes.

JEFFREY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vishnukumar P. 
Clasificación:
5.0

In general, both locations had great move oriented inventory and were clean and staff very helpful.

Ronald M. 
Clasificación:
5.0

El cliente no dejó un comentario.

John R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ed E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laura K. 
Clasificación:
5.0

El cliente no dejó un comentario.

David D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Rudolph J. 
Clasificación:
4.0

Include signage for after-hours drop-off customers. I didn't know where to leave the trailer, so I put it by the others.

David M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Megha T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael T. 
Clasificación:
5.0

It was more than perfect 😊😊 Thank you for a wonderful moving experience.

larene H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Michaela S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALAN D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Terri C. 
Clasificación:
3.0

El cliente no dejó un comentario.

edward L. 
Clasificación:
3.0

Put gas in the truck before somebody rents it!

VIVIAN R. 
Clasificación:
5.0

A great big thanks to the Uhaul associate who helped me with my reservation. She even attached the trailer to my vehicle and pre tripped the trailer for lights and tires.

Fidel D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ihor R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel W. 
Clasificación:
3.0

people were friendly and professional, first trailer had a light problem and the second one was not cleaned out.

Gary M. 
Clasificación:
1.0

Huge safety problem, I rent a lot of trucks and never happened to me in other locations, When I started to drive the truck the right mirrors was loose and didnt show properly the right back side, so I enter the store and told the U haul worker about it and she told me this is fine they waiting for some part to arrive and they know if is loosed and not working properly and I can drive it. I started to drive and on the first turn left when entering the highway the mirror moved all the way outside and I couldn't see where I am merging and I almost hit the car that was there on the right side. the my route was super extreme dangerous it is illegal to drive this truck when the mirror is not operating properly and this truck should be used at all.

Alexander B. 
Clasificación:
3.0

Although we were happy with the truck we used to move our items, the check-in employee was extremely rude and made us feel bad even though SHE was the one who was late to work and our truck pickup time was 7 a.m., so we were delayed for our move...UNCALLED FOR. Also, the printer did not work and the light for the mileage was out, which there are no excuses for. As mentioned, the truck helped us, but the way business is run needs to be evaluated.

Dennis D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Suhas B. 
Clasificación:
5.0

super easy good value

John N. 
Clasificación:
5.0

Great service !!

Adam S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Patrick K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert R. 
Clasificación:
5.0

El cliente no dejó un comentario.

robert C. 
Clasificación:
4.0

El cliente no dejó un comentario.

David D. 
Clasificación:
1.0

El cliente no dejó un comentario.

Slawomir Z.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer C.  |  First Impressions 
Clasificación:
5.0

Everything was very well explained by staff.

robert c.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ALDO R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael B.  |  Overall Experience 
Clasificación:
5.0

Na

David M.  |  First Impressions 
Clasificación:
5.0

Loved this storage place! All the equipments was really helpful they left out for us to use.

CASHMERE W.  |  Overall Experience 
Clasificación:
5.0

I will definitely recommend this uhaul facility to everyone I kno the service and staff are very professional and helpful especially the manager. He deserves 5 stars and more!

HELENA S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Albert T.  |  Overall Experience 
Clasificación:
5.0

Tha staff wus very nice and informative and tha pricing wus very affordable so now I hav found my uhaul home😊

HELENA S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberly O.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

DESHAWN J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

tonya w.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

John Miguel R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle L.  |  Online Move In 
Clasificación:
5.0

Store manager is great

NORBERT Z.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

RIGOBERTO B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JAE B.  |  Overall Experience 
Clasificación:
5.0

Super clean, helpful staff. Thank you.

Michael K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Bernadette D.  |  Overall Experience 
Clasificación:
5.0

Anthony does a great job. The units worked out perfectly for us.

kyle k.  |  Overall Experience 
Clasificación:
5.0

Overall great experience from scheduling reservation to move out. Staff was friendly, facility was always clean, and easily accessible. I would use this location again and recommend to others!

Nakia J.  |  Overall Experience 
Clasificación:
5.0

Very clean. Spacious. Easy to move in and out.

Arun B.  |  Overall Experience 
Clasificación:
5.0

Overall great experience!

Nakia J.  |  First Impressions 
Clasificación:
5.0

Thank you for assisting me, I really appreciate everyone's help! ! ! !

PETER M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

John Miguel R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Brenna W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Waqas A.  |  First Impressions 
Clasificación:
4.0

Very courteous and helpful staff.

PAUL V.  |  Overall Experience 
Clasificación:
5.0

Easiest decision I've made during this move. Will definitely recommend to others. Staff was very helpful.

Christine S.  |  Online Move In 
Clasificación:
5.0

I needed a storage for keep our family's moving loads safe. And the place has to be air conditioning to keep things clean and safe. I found UHaul self storage service. It was easy access and kept safe. I strongly recommend Uhaul for anyone who needs personal storage .

Dogyun K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Brenna W.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Josh S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ROSALIO B.  |  Overall Experience 
Clasificación:
5.0

This place rocks and Mister Chihuahua is the best

BRIAN K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Gabriela S.  |  First Impressions 
Clasificación:
2.0

Having a third noon related person in your files before you rent a unit is terrible. I had to put my daughter down. People who are single are sol. Just dumb. I won't use you again.

William H.  |  First Impressions 
Clasificación:
5.0

Anthony Dipaolo Is an asset to your company.

Ruth D.  |  First Impressions 
Clasificación:
5.0

Well managed and team were knowledgeable and experienced!

luis m.  |  Overall Experience 
Clasificación:
5.0

Very professional and friendly place to do business with, Thanks!

KIRK A.  |  Overall Experience 
Clasificación:
5.0

Excellent Services!!

Wilfredo T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Milton T.  |  Overall Experience 
Clasificación:
5.0

Over all very satisfactory only the front desk people need to work on their pace of working kind of little slow going people which I experienced. Otherwise all good.

Kamran A.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

kaziana s.  |  First Impressions 
Clasificación:
3.0

The facility claims to be climate controlled but it was very hot in there.

Tamara Y.  |  Overall Experience 
Clasificación:
2.0

The person who helped us had to help his coworker a lot and we spent a lot of time waiting around for him to help us. Additionally he was very hesitant to waiting around 4 minutes after closing to allow us to return our keys to him instead of doing it online.

Josh S.  |  First Impressions 
Clasificación:
5.0

Anthony and Ben were super friendly and knowledgeable. They made my moving experience a lot less stressful. Thank you guys for the wonderful service. I really appreciate it.

Jeff T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jefra M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Talat N.  |  First Impressions 
Clasificación:
5.0

I have nothing but good things to say about your location! The keycard check-in and entry, climate control, the alarmed storage cubicle doors, the indoor loading bay... I wish you had been open here when I first had to store my crap. My old bicycle might not have gotten so trashed, but thanks to Public Storage and their indifference to the temperature extremes of Chicago's weather, I have to get rid of it.

Tony G.  |  Overall Experience 
Clasificación:
5.0

I've used this location for 20 plus years. I knew the former manager, & I watched when Anthony was trained. Now, I see him in the role of manager. He's an excellent manager. He assists his employees with patience & thoroughness. Anthony & his employees are not only efficient & knowledgeable when it comes to their jobs, but they care as well. As a result, I recommend them & Uhaul to family & friends. ~Kimberly Reuille Former Rolling Meadows Resident

Kimberly R.  |  First Impressions 
Clasificación:
5.0

Uhaul Moving and Storage of Woodfield is great! The location is really convenient to a multitude of highways. It's super clean. Very secure. I love their loading and unloading area. You can pull you car or truck right in and get out of the weather. They have plenty of moving carts. The staff has always been very willing to help and answer questions. I was very happy with the service there. I would highly recommend this location!

Erik H.  |  Overall Experience 
Clasificación:
1.0

The kid that helped me was rude and talked down to me. Then acted like i was a bother to him when i needed clarification on something. I am very disappointed and would not recommend this location at all and in fact want to never do business with you again

MARIO C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Shashank M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

gladys e.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

michele p.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Martha H.  |  Overall Experience 
Clasificación:
5.0

Everything worked out great at this facility, clean, dry,secure. Would have been great if I was able to you the actual dock with the dock plat

Ralph P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Samantha K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Vladislav S.  |  Overall Experience 
Clasificación:
5.0

All questions answered. Very easy process.

michele p.  |  First Impressions 
Clasificación:
3.0

Inconvenient place. There is only one access through garage doors and to get in there, you need to get off and gain access then open door. the staff is also rude and inattentive. no one calls back

Janeris S.  |  Overall Experience 
Clasificación:
5.0

Electronic pick up needs to be worked on it is not user-friendly

Ryle M.  |  First Impressions 
Clasificación:
5.0

The only thing I had a problem with was at times you seemed to be short on staff and I had to wait for someone to come and take care of me. Other than that everything was 100% perfect.

Peter F.  |  Overall Experience 
Clasificación:
5.0

Very satisfied with storage facility and the staff.

patricia c.  |  Overall Experience 
Clasificación:
4.0

I must say this is my second time using a storage facility an the staff was helpful and friendly better then my last storage place, I would still be using uhual but my storage need is came to an end

suzette c.  |  Overall Experience 
Clasificación:
5.0

Fast service, excellent explanation of benefits and services. Facility is clean, organized and very well taken care of.

Thomas G.  |  First Impressions 
Clasificación:
5.0

Anthony was very helpful and informative in going over my options and in the selection of the right storage box for my purposes. Very professional!

michael f.  |  First Impressions 
Clasificación:
5.0

I recommend you to my friends.

tom s.  |  Overall Experience 
Clasificación:
5.0

I am happy with services

Hazarattaiah K.  |  Overall Experience 
Clasificación:
4.0

I was treated like a VIP from the very moment I walked in. The manager made me feel like my purpose for being there was important to him and he informed me of items that may help in my moving process.

Gabriel G. | Reservación
Clasificación:
5.0

This facility was clean, secure, and with easy access. A well-managed operation!

Deon f.  |  Overall Experience 
Clasificación:
1.0

Terrible. Took over 30 minutes to get the paperwork done. Reserved it on the phone and it still took over a half an hour. Put us in the farthest unit away from the elevator. Wish more characters.

Faith G. | Reservación
Clasificación:
4.0

Accommodations for unloading our trailer were great.

JOHN G. | Reservación
Clasificación:
5.0

The best facility, the best manager of a U-Haul I've ever met. The staff was helpful, smart, and the most important HONEST. They take care of you, this is the place.

Kevin G.  |  Overall Experience 
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