Customer Reviews for U-Haul Moving & Storage of Woodfield

1212 comentarios

5201 Tollview Dr   Rolling Meadows, IL 60008

(847) 637-5406

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(847) 637-5406

5201 Tollview Dr
Rolling Meadows, IL 60008

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Devolución del cliente 24 horas
  • habla español

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

El cliente no dejó un comentario.

Jaclyn D. 
Clasificación:
5.0

Always pleasure to come to this location. Great service and friendly staff. Very happy

MILOS K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Saivenkat V. 
Clasificación:
5.0

El cliente no dejó un comentario.

ENRIQUE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH F. 
Clasificación:
5.0

El cliente no dejó un comentario.

JESLYN P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Joseph Z. 
Clasificación:
5.0

The gentleman did a great job and I appreciate his good attitude and friendliness. I would like to be contacted about a previous experience at a different location. Gracias

DAVID P. 
Clasificación:
5.0

Renting the U Haul truck was excellent! Personal were very helpful.

KEVIN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD R. 
Clasificación:
4.0

There was a small line to check-in. Moved very slow. After waiting 30 minutes to talk to tell them I had returned the truck (and assumed we would settle up the account) I was told I just needed to leave the keys and they would send me an email. So I, and another person behind me, waited for half an hour when we could have simply dropped off our keys. Maybe a sign to let people know you can drop off keys?

CHRISTOPHER Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pamela A. 
Clasificación:
5.0

Keep your service on the same level

Robert S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rosalva A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Milton T.  |  Overall Experience 
Clasificación:
5.0

Over all very satisfactory only the front desk people need to work on their pace of working kind of little slow going people which I experienced. Otherwise all good.

Kamran A.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Russell B. 
Clasificación:
5.0

El cliente no dejó un comentario.

kaziana s.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

JOHN Z. 
Clasificación:
4.0

El cliente no dejó un comentario.

JACK D. 
Clasificación:
5.0

ANTHONY WAS GREAT! THNX!!

DAVID R. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL H. 
Clasificación:
5.0

Everything good

DAVID M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lucy T. 
Clasificación:
1.0

Returned the trailer a day earlier and was charged full amount even though the uhaul rep said I wouldn't be. Called the local rep as they recommended but they didn't take anything off the charge.

GREGORY L. 
Clasificación:
1.0

Girl was extremely rude she needs to learn customer service skills

ANDREW H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kimberly D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUAN S. 
Clasificación:
5.0

Inform corporate when a customer picks the pick up location, they don't want to receive a call stating your pick up location has been moved to another location almost an hour away.

Tom H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDRIY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

LUKASZ B. 
Clasificación:
5.0

El cliente no dejó un comentario.

LAURA B. 
Clasificación:
1.0

worst location and very unfriendly staff. I was over charged for dolly and pads that I never received. this location also charges $25 collision fee when other locations charge $10. will not rent again.

ishfaque M. 
Clasificación:
4.0

El cliente no dejó un comentario.

KYLE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ENRIQUE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIMOTHY C. 
Clasificación:
5.0

Gentleman that helped me was very polite and helpful!

John W. 
Clasificación:
3.0

The inside was not cleaned took video and checked oil and did entire safety check. Truck came from Arizona was not washed bugs smashed everywhere inside had dirt and sand definitely needed a cleaning. Truck only had 1100 miles maintenance goes a long way with keeping a vehicle in good mechanical order.

MARK H. 
Clasificación:
3.0

The facility claims to be climate controlled but it was very hot in there.

Tamara Y.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

YUTA N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hamid M. 
Clasificación:
4.0

El cliente no dejó un comentario.

GLENN L. 
Clasificación:
3.0

El cliente no dejó un comentario.

PATRICK N. 
Clasificación:
4.0

Location parking lot is very large and they have trucks everywhere, couldn't find the truck, so I had to wait in line to get help finding it. Website for self check in was crashing constantly, had to wait in line a second time for the keys. When I returned the truck the website crashed as I was trying to check it in, had to wait in line a third time. That location is way too busy for the two people that were working the counter.

Brian S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maksym C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Claudiu G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Howard K. 
Clasificación:
3.0

The employees did not seem well-trained or able to handle the issues I experienced.

Jared K. 
Clasificación:
3.0

El cliente no dejó un comentario.

justin B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ABDALLAH A. 
Clasificación:
5.0

El cliente no dejó un comentario.

EMRAH S. 
Clasificación:
5.0

As usual Anthony & his staff provide excellent customer service.

KIMBERLY R. 
Clasificación:
5.0

El cliente no dejó un comentario.

PIOTR H. 
Clasificación:
1.0

Very bad return experience

RAGHU B. 
Clasificación:
5.0

El cliente no dejó un comentario.

LAURA P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chauntay P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard R. 
Clasificación:
5.0

Nothing the girl working answered all my questions and was great help

EDUARDO S. 
Clasificación:
5.0

El cliente no dejó un comentario.

VALENTIN G. 
Clasificación:
2.0

I reserved 4 by 8 closed trailer 2 weeks prior. Arrived early ,hooked up trailer,...lights didn't work. Rep told me my Elc lead was bad. My testing light indicated that was incorrect, my system was good~trailer lights were faulty. Rep told me I could go to another location. I had a 1 hour locked time window to hit~ aint got time for that!! Long story short I used an open trailer. Fortunate weather was ok.

Daniel M. 
Clasificación:
2.0

The person who helped us had to help his coworker a lot and we spent a lot of time waiting around for him to help us. Additionally he was very hesitant to waiting around 4 minutes after closing to allow us to return our keys to him instead of doing it online.

Josh S.  |  First Impressions 
Clasificación:
2.0

The person that helped us had to help his coworker a lot and left us alone a lot then was upset when we wanted to return our keys to him a couple minutes after closing time.

Joshua S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph S. 
Clasificación:
4.0

El cliente no dejó un comentario.

ROBERT F. 
Clasificación:
3.0

The directions weren't super clear and there was equipment parked all over which made it difficult to maneuver to where I need to park the trailer, but, overall, it was an easy process.

Benjamin B. 
Clasificación:
5.0

Great service! The renters were very professional!

ONYEBUCHI A. 
Clasificación:
5.0

El cliente no dejó un comentario.

CLAUDIA M. 
Clasificación:
5.0

Location and employees were fine. Your internet check-in/out takes longer than the one on one check in. I'm done with that nonsense.

Steven H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amos P. 
Clasificación:
5.0

El cliente no dejó un comentario.

DON J. 
Clasificación:
5.0

Quick and easy drop off. Polite young lady behind the counter

Pete B. 
Clasificación:
5.0

Anthony & his staff are always friendly & efficient.

KIMBERLY R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Michael L. 
Clasificación:
4.0

El cliente no dejó un comentario.

DANIEL S. 
Clasificación:
5.0

El cliente no dejó un comentario.

PHILIP P. 
Clasificación:
5.0

El cliente no dejó un comentario.

GREGORY C. 
Clasificación:
5.0

Excellent experience. Very helpful staff!

JOHN R. 
Clasificación:
3.0

We originally had reservation at Eds affordable auto shop at 7am on Sunday and scheduled for 24/7 pick up. We called to make sure the key would be there too. Ipwe went there on time and we couldn't get the truck. Our mover was scheduled at 830 and it made our Sunday VERY DIFFICULT. we are pretty upset about The original reservation. Nothing to do with wood field location but it was horrible day bc of Ed's affordable auto shop.

TRAVIS S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Edward S. 
Clasificación:
5.0

Everything went great. Anthony at this location gave excellent service and was super helpful!

DOUGLAS D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nathan S. 
Clasificación:
5.0

El cliente no dejó un comentario.

James G. 
Clasificación:
5.0

I think you do great customer service and I thank for a great experience.

KATHLENE F. 
Clasificación:
5.0

Truck needs 2 front tires and wiper blades

Matt P. 
Clasificación:
5.0

Anthony and Ben were super friendly and knowledgeable. They made my moving experience a lot less stressful. Thank you guys for the wonderful service. I really appreciate it.

Jeff T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN L. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIC M. 
Clasificación:
5.0

Another easy transaction thank you.

Almir M. 
Clasificación:
3.0

Why do charged me for fuel, if I made the same level of fuel it was when I got it???

ALEXANDR S. 
Clasificación:
2.0

El cliente no dejó un comentario.

Rachel R. 
Clasificación:
5.0

If the customer is going to return after hours make sure they know that if the app will be used, you must be at the location to make it work.

DON J. 
Clasificación:
5.0

Great Service

RAGUNATH G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hector R. 
Clasificación:
5.0

My initial reservation was for a trailer 3 miles away, then national called me to inform that, sorry, the trailer is now 25 miles away. Beyond that, both p/u and drop off were in nice facilities, staffed with really helpful employees.

Michael M. 
Clasificación:
3.0

Pickup location failed to put the furniture pads in the truck, and then asked me to return to dealership (30 miles from residence) to pick them up vs. arranging for me to get them from a local dealer. I had to get them on my own from local UHaull dealer.

WILLIAM H. 
Clasificación:
5.0

Get more help or fix the phone system or computers, every time I call I was on hold minimal 15 minutes.

PAUL J. 
Clasificación:
3.0

I had questions and came back to the location. No workers were present.

ANDREA S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bulent S. 
Clasificación:
3.0

When dropped off the persons wanted to argue the fuel level even after I showed him the revised contract in the email I got. Then he said “I'll accept it where it's at.” Like he was doing me a favor. Other than that they where nice. And again I had to take it up with uhaul about my complaint. Just unprofessional of you ask me. Vary satisfied with U-Haul in the whole experience, especially with call weights being over 30 minutes every time I had to call.

PHILIP S. 
Clasificación:
3.0

I was forced to purchase a lock for my uhaul rental because, while ALL of the other trucks in the lot had pre-attached locks and chains (which has always been my experience with uhauls in the past) I was told that since my uhaul was a one-way truck it did not come with a lock. If anything those uhauls SHOULD have locks as they're typically rented for multiple days and require overnight storage. There was no effort to provide good customer services. I was told that I'd have to buy my own lock. Disappointed.

Martin W. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID B. 
Clasificación:
5.0

El cliente no dejó un comentario.

SELWA N. 
Clasificación:
5.0

El cliente no dejó un comentario.

RUBEN R. 
Clasificación:
2.0

The guy that called in the AM was rude. Although he wasn't at fault for the issues I was having, he wasn't polite or helpful. Gave me wrong info about who to call to setup a different site.

MARIA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

RANDALL B. 
Clasificación:
5.0

The guy Anthony was very good. I tried renting the auto transport from Hoffman Estates they were useless. Only one thing the safety chains for the auto were filled with grease. As a result it was really messy hooking them up.

PATRICK B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jefra M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Talat N.  |  First Impressions 
Clasificación:
5.0

I have nothing but good things to say about your location! The keycard check-in and entry, climate control, the alarmed storage cubicle doors, the indoor loading bay... I wish you had been open here when I first had to store my crap. My old bicycle might not have gotten so trashed, but thanks to Public Storage and their indifference to the temperature extremes of Chicago's weather, I have to get rid of it.

Tony G.  |  Overall Experience 
Clasificación:
5.0

I've used this location for 20 plus years. I knew the former manager, & I watched when Anthony was trained. Now, I see him in the role of manager. He's an excellent manager. He assists his employees with patience & thoroughness. Anthony & his employees are not only efficient & knowledgeable when it comes to their jobs, but they care as well. As a result, I recommend them & Uhaul to family & friends. ~Kimberly Reuille Former Rolling Meadows Resident

Kimberly R.  |  First Impressions 
Clasificación:
5.0

Uhaul Moving and Storage of Woodfield is great! The location is really convenient to a multitude of highways. It's super clean. Very secure. I love their loading and unloading area. You can pull you car or truck right in and get out of the weather. They have plenty of moving carts. The staff has always been very willing to help and answer questions. I was very happy with the service there. I would highly recommend this location!

Erik H.  |  Overall Experience 
Clasificación:
1.0

The kid that helped me was rude and talked down to me. Then acted like i was a bother to him when i needed clarification on something. I am very disappointed and would not recommend this location at all and in fact want to never do business with you again

MARIO C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Shashank M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

gladys e.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

michele p.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Martha H.  |  Overall Experience 
Clasificación:
5.0

Everything worked out great at this facility, clean, dry,secure. Would have been great if I was able to you the actual dock with the dock plat

Ralph P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Samantha K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Vladislav S.  |  Overall Experience 
Clasificación:
5.0

All questions answered. Very easy process.

michele p.  |  First Impressions 
Clasificación:
3.0

Inconvenient place. There is only one access through garage doors and to get in there, you need to get off and gain access then open door. the staff is also rude and inattentive. no one calls back

Janeris S.  |  Overall Experience 
Clasificación:
5.0

Electronic pick up needs to be worked on it is not user-friendly

Ryle M.  |  First Impressions 
Clasificación:
5.0

The only thing I had a problem with was at times you seemed to be short on staff and I had to wait for someone to come and take care of me. Other than that everything was 100% perfect.

Peter F.  |  Overall Experience 
Clasificación:
5.0

Very satisfied with storage facility and the staff.

patricia c.  |  Overall Experience 
Clasificación:
4.0

I must say this is my second time using a storage facility an the staff was helpful and friendly better then my last storage place, I would still be using uhual but my storage need is came to an end

suzette c.  |  Overall Experience 
Clasificación:
5.0

Fast service, excellent explanation of benefits and services. Facility is clean, organized and very well taken care of.

Thomas G.  |  First Impressions 
Clasificación:
5.0

Anthony was very helpful and informative in going over my options and in the selection of the right storage box for my purposes. Very professional!

michael f.  |  First Impressions 
Clasificación:
5.0

I recommend you to my friends.

tom s.  |  Overall Experience 
Clasificación:
5.0

I am happy with services

Hazarattaiah K.  |  Overall Experience 
Clasificación:
4.0

I was treated like a VIP from the very moment I walked in. The manager made me feel like my purpose for being there was important to him and he informed me of items that may help in my moving process.

Gabriel G. | Reservación
Clasificación:
5.0

This facility was clean, secure, and with easy access. A well-managed operation!

Deon f.  |  Overall Experience 
Clasificación:
1.0

Terrible. Took over 30 minutes to get the paperwork done. Reserved it on the phone and it still took over a half an hour. Put us in the farthest unit away from the elevator. Wish more characters.

Faith G. | Reservación
Clasificación:
4.0

Accommodations for unloading our trailer were great.

JOHN G. | Reservación
No se han enviado comentarios para esta ubicación.

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