Customer Reviews for U-Haul Moving & Storage of Woodfield

1,438 reviews

5201 Tollview Dr   Rolling Meadows, IL 60008

(847) 637-5406

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(847) 637-5406

5201 Tollview Dr
Rolling Meadows, IL 60008

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Robin W. 
Rating:
3.0

Customer did not leave a comment.

RYAN S. 
Rating:
5.0

Staff very friendly and helpful 👍

AGNIESZKA S. 
Rating:
5.0

Store manager is great

NORBERT Z.  |  Overall Experience 
Rating:
5.0

There was an employee, Anthony, at the Rolling Meadows, IL location. He was fabulous!! On Thanksgiving Day I went to pick up my trailer and ended up needing additional equipment installed on my vehicle in order to haul it. It was a struggle to install due to conditions of an existing part on my vehicle. Anthony spent 30+ minutes, in very cold temperatures, getting the bar installed. I mistakenly thought my vehicle had the required hitch, and when it didn't, Anthony was kind and unbelievable helpful….a great employee! THANK YOU ANTHONY!!

AMY LYNN G. 
Rating:
1.0

I setup two (2) different "Truck Share 24/7" transactions at two (2) different locations. Both transactions failed when I got to the stores. Both transactions required me going into the store to complete the order. What is the purpose of the "Truck Share 24/7" if you can't complete the transaction with your mobile phone APP? When I did get a rental over the counter, the driver's side door wouldn't close properly. The door had to be slammed very hard to close without the idiot light on the dash going off.

STEPHEN S. 
Rating:
3.0

Customer did not leave a comment.

Lola B. 
Rating:
5.0

All rental equipment is basically the same. The difference is the people. The gentlemen working at the rolling Meadows location were top notch and a pleasure to deal with. They will always be my first choice for rental and storage.

MELVIN B. 
Rating:
5.0

Customer did not leave a comment.

SLAWOMIR B. 
Rating:
5.0

Customer did not leave a comment.

SLAWOMIR B. 
Rating:
5.0

U Haul of Woodfield was excellent to work with and I would highly recommend them. However, I originally rented a cargo van from U-Haul of Glendale Heights on Bloomingdale road. A week earlier we stopped by the location to check out the van to make sure it was large enough and spoke to the owner. He showed us the van and said everything would be ready for us to pick up the van. A day before our we were supposed to pick it up we were notified it was no longer available - it had been rented to some one else for a month. This threw our plans into a tailspin and we spent hours on the phone as we scrambled to get another van. Collette and Anthony were very helpful, but I will never recommend U-Haul of Glendale Heights to anyone. We contacted them because they were 5 minutes from our home while Woodfield was 30 minutes away. Apparently a "Guaranteed Reservation" means nothing to Glendale Heights. Their lack of business ethics reflects badly on U-Haul and taints U-Haul's reputation. I will make sure never to rent from them and warn my friends and family.

Mark P. 
Rating:
5.0

Customer did not leave a comment.

Lisa Priscilla A. 
Rating:
5.0

Very good and bland new car.

Jaewoon R. 
Rating:
4.0

It would be nice to get a truck with a gas tank that has more than a 1/4 of a tank of gas. Got to the end of the driveway and the trucks computer stated there was only 50 miles left .

JOHN G. 
Rating:
5.0

Customer did not leave a comment.

ZAIA A. 
Rating:
5.0

Customer did not leave a comment.

BRANDYN H. 
Rating:
5.0

Customer did not leave a comment.

John A S. 
Rating:
5.0

Customer did not leave a comment.

Hryhorii B. 
Rating:
5.0

Customer did not leave a comment.

RIGOBERTO B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NAKETA G. 
Rating:
5.0

Prompt service

Syed H. 
Rating:
5.0

Customer did not leave a comment.

EIJI S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT W. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL J. 
Rating:
4.0

good price and easy rental process

DONIELLE R. 
Rating:
4.0

lock box was not found, had to go inside to drop off keys

khalid A. 
Rating:
5.0

Customer did not leave a comment.

Joanne F. 
Rating:
5.0

Customer did not leave a comment.

MARK R. 
Rating:
4.0

Customer did not leave a comment.

Anthony Z. 
Rating:
4.0

I did not pay for use of a hand cart or tarps, but they were in the truck anyway, zip-tied to the truck. I could not use them, they were just in the way and taking up space. If I don't pay to use them, it would be nice if they were not in the truck at all.

BRIAN M. 
Rating:
5.0

Very efficient and personable employees.

GLORIA B. 
Rating:
5.0

Customer did not leave a comment.

JAE B.  |  Overall Experience 
Rating:
5.0

Great and helpful people

MARK M. 
Rating:
4.0

Customer did not leave a comment.

DOUGLAS W. 
Rating:
4.0

Customer did not leave a comment.

NICOLAE C. 
Rating:
5.0

Customer did not leave a comment.

VALERIU C. 
Rating:
5.0

Everyone was very helpful.

JERRY P. 
Rating:
5.0

Customer did not leave a comment.

JAMES V. 
Rating:
5.0

Customer did not leave a comment.

MARTALI O. 
Rating:
5.0

Daisy was the one who helped me she was super nice and thorough with instructions!

JORDON S. 
Rating:
2.0

My first reservation was not honored. There was no dollie at my second reservation. Third and final location was prefect.

JAMES B. 
Rating:
5.0

Customer did not leave a comment.

RAFAL B. 
Rating:
5.0

Super clean, helpful staff. Thank you.

Michael K.  |  Overall Experience 
Rating:
5.0

Excellent service from reservation to return. Excellent value with best local price Friendly and knowledgeable staff. Very clean and organized facility. I will highly recommend to all.

CAROL J. 
Rating:
5.0

Customer did not leave a comment.

ENRIQUE S. 
Rating:
5.0

Very easy check in process. Very easy to call and extend time and after hours check in process was great.

LINDSAY W. 
Rating:
5.0

All were good and excellent

GIRISHA L. 
Rating:
5.0

Customer did not leave a comment.

CALVIN W. 
Rating:
5.0

Great customer service. Nice clean faculty and equipment too. New favorite rental place.

RICK D. 
Rating:
4.0

The UHAUL app is pretty solid but I ended up having to work with an agent because of the last minute check-in requirements that weren't planned for. If I missed them during the original reservation process I apologize. If they aren't clear during reservation, consider giving us a heads up so we can be prepared

Brian A. 
Rating:
5.0

Customer did not leave a comment.

BHUMI S. 
Rating:
5.0

Nothing, everything went smoothly!

WILLIAM W. 
Rating:
5.0

Customer did not leave a comment.

KENDRICK G. 
Rating:
5.0

Customer did not leave a comment.

MILOS K. 
Rating:
4.0

Customer did not leave a comment.

LAURA C. 
Rating:
4.0

Customer did not leave a comment.

NANCY A. 
Rating:
4.0

Customer did not leave a comment.

JERRY F. 
Rating:
5.0

Customer did not leave a comment.

HSIUCHEN P. 
Rating:
5.0

Customer did not leave a comment.

Bernadette D.  |  Overall Experience 
Rating:
5.0

Anthony does a great job. The units worked out perfectly for us.

kyle k.  |  Overall Experience 
Rating:
5.0

Excellent team at the Woodfield Location!!!

William B. 
Rating:
5.0

Rented a trailer, a moving truck and a storage unit.

EDWARD K. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY B. 
Rating:
5.0

Customer did not leave a comment.

AMIT K. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL T. 
Rating:
5.0

Customer did not leave a comment.

JAMES S. 
Rating:
5.0

Customer did not leave a comment.

Luis N. 
Rating:
5.0

Customer did not leave a comment.

ENRIQUE S. 
Rating:
1.0

Awful experience. signed up for mobile pick up. The process did not work and i had to wait two hours for a employee to get my vehicle which pushed out the time i had to move and made the movers wait. it was a disaster. Very disappointed.

JOSEPH B. 
Rating:
5.0

Customer did not leave a comment.

Frank B. 
Rating:
5.0

Great service. Keep up the good work. Thank you.

NADER B. 
Rating:
5.0

Nothing. The entire process of renting and returning was easy.

GEORGE C. 
Rating:
4.0

Customer did not leave a comment.

JEAN T. 
Rating:
5.0

Overall great experience from scheduling reservation to move out. Staff was friendly, facility was always clean, and easily accessible. I would use this location again and recommend to others!

Nakia J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Devin S. 
Rating:
5.0

Customer did not leave a comment.

CINDY S. 
Rating:
5.0

Customer did not leave a comment.

Mustafa K. 
Rating:
5.0

I-Haul's online software setup sucks, longest hold (47 minutes) on phone line, Rolling meadows location is manned by robot like kids who keeps repeating the same few phrases over and over again irrespective of your query My invoice is excessive and they could not clarify it with breakdown details.

AMJAD H. 
Rating:
4.0

Customer did not leave a comment.

ANDREW M. 
Rating:
5.0

Customer did not leave a comment.

Enrique S. 
Rating:
1.0

I was simply over charged for fuel close to $40 when I drove only 4 miles over all trip and when I went back fir enquiry the representative simply said it's in contract to fill up the gas, however when the truck was returned not much of difference in fuel indicator when the truck was rented.

Sachin B. 
Rating:
5.0

Customer did not leave a comment.

LISA W. 
Rating:
3.0

Customer did not leave a comment.

Gary N. 
Rating:
4.0

The trailer had some sand on the floor that I had to sweep out before I could load my boxes and belongings. Otherwise, service at this location was excellent.

Steven H. 
Rating:
5.0

Equipment and location I would recommend to anybody. But the service that day was horrible. I came at 9:00 and the guy who was outside he said we are not opened yet. Next when I did an inspection of equipment and I couldn't download pictures on my phone to your side he didn't want to help me to see what's wrong because I don't want to be charged at all for damage what was before and I didn't do that and I have very unpleasant pushing him to make pictures on his phone that I wouldn't be charged.

NIJOLE K. 
Rating:
5.0

Very clean. Spacious. Easy to move in and out.

Arun B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

THEODORE N. 
Rating:
5.0

Customer did not leave a comment.

MILOS K. 
Rating:
5.0

Customer did not leave a comment.

Piotr S. 
Rating:
5.0

Store is too dark from outside. Store appears closed.

Alvetta N. 
Rating:
5.0

Customer did not leave a comment.

Tiansu J. 
Rating:
5.0

Customer did not leave a comment.

TERRI B. 
Rating:
3.0

The truck I rented was in need of repair. The shift was locking up. The ABS light came a few times. Extremely rough ride. Loud banging noise on drivers side door. This truck had 196,000 miles on it.and probably needs to replaced.

John G. 
Rating:
5.0

Customer did not leave a comment.

VALERIA O. 
Rating:
1.0

I was called, if I can pick up trailer earlier, because I was told they busy, I did, but I told that I will not be able to return trailer as early( that was the reason why I wanted to pick it up 7:45instead 6:30pm). I was assured, that this is no problem and I will not be charged extra, but You charged me extra one more day. This is not nice from You U-Haul . You lied to me. I did You a favor and I was charged for it.

MILOS K. 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN A. 
Rating:
5.0

Online return app did not work on 3 different (Android) phones. Had to wait on hold almost 30 minutes to get a response. That person then confirmed that the app wouldn't work on the 3 phones and performed a manual procedure to get us finally checked out. All directions available, verbal, written on the paperwork and on the sign on the building said the we must use the app.

WAYNE K. 
Rating:
5.0

Everything was top notch

Jay L. 
Rating:
4.0

Customer did not leave a comment.

LOURDES R. 
Rating:
5.0

Customer did not leave a comment.

BEVERLY L. 
Rating:
4.0

Blankets were not ready and in truck but were quickly got.

DEREN P. 
Rating:
4.0

Your staff was wonderful. I did have an issue with actual truck, it started overheating. But once again your staff was terrific, she called multiple times to see how I was doing.

JUAN G. 
Rating:
5.0

Customer did not leave a comment.

KEVIN C. 
Rating:
5.0

Overall great experience!

Nakia J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHAEL G. 
Rating:
5.0

The truck needs cruise control!!!!

MICHAEL JOSEPH M. 
Rating:
5.0

Customer did not leave a comment.

Julio S. 
Rating:
5.0

Customer did not leave a comment.

mili T. 
Rating:
5.0

Daisy has amazing customer service. She explains everything and is thorough and accurate'

Nadia C. 
Rating:
5.0

Thank you for assisting me, I really appreciate everyone's help! ! ! !

PETER M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John Miguel R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Waqas A.  |  First Impressions 
Rating:
5.0

Easiest decision I've made during this move. Will definitely recommend to others. Staff was very helpful.

Christine S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Gabriela S.  |  First Impressions 
Rating:
2.0

Having a third noon related person in your files before you rent a unit is terrible. I had to put my daughter down. People who are single are sol. Just dumb. I won't use you again.

William H.  |  First Impressions 
Rating:
5.0

Anthony Dipaolo Is an asset to your company.

Ruth D.  |  First Impressions 
Rating:
5.0

Excellent Services!!

Wilfredo T.  |  First Impressions 
Rating:
5.0

Over all very satisfactory only the front desk people need to work on their pace of working kind of little slow going people which I experienced. Otherwise all good.

Kamran A.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

kaziana s.  |  First Impressions 
Rating:
5.0

Anthony and Ben were super friendly and knowledgeable. They made my moving experience a lot less stressful. Thank you guys for the wonderful service. I really appreciate it.

Jeff T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Talat N.  |  First Impressions 
Rating:
5.0

I've used this location for 20 plus years. I knew the former manager, & I watched when Anthony was trained. Now, I see him in the role of manager. He's an excellent manager. He assists his employees with patience & thoroughness. Anthony & his employees are not only efficient & knowledgeable when it comes to their jobs, but they care as well. As a result, I recommend them & Uhaul to family & friends. ~Kimberly Reuille Former Rolling Meadows Resident

Kimberly R.  |  First Impressions 
Rating:
5.0

Fast service, excellent explanation of benefits and services. Facility is clean, organized and very well taken care of.

Thomas G.  |  First Impressions 
Rating:
5.0

Anthony was very helpful and informative in going over my options and in the selection of the right storage box for my purposes. Very professional!

michael f.  |  First Impressions 
No reviews have been submitted for this location.

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