Customer Reviews for U-Haul Moving & Storage of Woodfield

2,234 reviews

5201 Tollview Dr   Rolling Meadows, IL 60008

(847) 637-5406

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(847) 637-5406

5201 Tollview Dr
Rolling Meadows, IL 60008

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Kaviarasan G. 
Rating:
5.0

Customer did not leave a comment.

Ashwin Kumar M. 
Rating:
5.0

Vanessa and her staff …..Great customer service.

GERALD G.  |  Online Move In 
Rating:
5.0

thanks !

EIJI S. 
Rating:
5.0

Customer did not leave a comment.

Eric M. 
Rating:
5.0

Best U-Haul I've ever used!

Michael G. 
Rating:
5.0

Customer did not leave a comment.

Jerrod A.  |  Overall Experience 
Rating:
4.0

UHaul's phne system is UNACCEPTABLE!! And the Customer Service unit that is central should be renamed Customer Serve ASS!! Those reps would not know the difference from their anus and a hole in the ground. I would fire those individuals I talked with for their unacceptable service! Trying to charge me for a full day when I was minutes late is a giant FYou! The guy in the branch definitely tried to make up for it. I will question when thinking of renting a UHaul vehicle.

Darrell N. 
Rating:
5.0

Customer did not leave a comment.

JAVIER R. 
Rating:
5.0

Super helpful and friendly staff

Michael O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRIAN MICHAEL P. 
Rating:
5.0

Customer did not leave a comment.

GURVINDER S. 
Rating:
4.0

Customer did not leave a comment.

Gregory H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jose M. 
Rating:
5.0

Customer did not leave a comment.

KAROL S. 
Rating:
5.0

The person I dealt with yesterday morning was great! He opened the store early and had me out in 5 minutes.

john M. 
Rating:
5.0

Thanks! I love that location. Specially today's customers support person which is one of the lady. She is super kind, friendly and very positive person. Thanks!

Yakup N. 
Rating:
5.0

Customer did not leave a comment.

Dan M. 
Rating:
5.0

A very friendly, engaging and efficient operation. A very good selection of equipment and trucks for every moving need.

Carlos M. 
Rating:
5.0

Customer did not leave a comment.

Lynette M. 
Rating:
4.0

Enclosed trailer was very dirty (mud, rocks, etc) and stunk like a rancid mildew odor. Trailer required a scissor jack to lift tongue onto hitch with only medium sized load; should have a tongue jack installed.

MIchael H. 
Rating:
3.0

Convenient location for us. The representative who hooked up the trailer had a hard time doing so, and then the representative who unhooked it when we returned had a hard time unhooking it. Not sure if that was because the equipment wasn't working right or whether it was due to the cold weather.

Laura P. 
Rating:
5.0

Customer did not leave a comment.

Dawn R. 
Rating:
4.0

Waited for 10 minute with no one in site so I called the main #. The associate had been working on a trailer outside, so we were glad someone was there to give us our keys. He repeated my price, but I asked why the screen showed something $80 more. Old system needs to be fixed.

Kimberly E. 
Rating:
5.0

Top of trailer was full of snow and door was hard to open and close. It did not lock when down

Wojciech W. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Sergio P. 
Rating:
5.0

The young man who helped me was amazing. He was extremely polite and was very efficient. It seemed like he got me in and out in just a few minutes.

Nicholas D. 
Rating:
5.0

N/A

Shante P. 
Rating:
4.0

I have rent the tow trailer to bring my wife car home when I got to the destination one of the tire was totally bold the threads on tires was showing have pictures. Wife told me not to use the tow cuz she said it not safe. Kindly need a call asap

mohammad F. 
Rating:
5.0

Staff was professional, courteous and detailed with instructions. They took time explaining and answering questions. I thank them for their patience and would definitely use this location and equipment again.

Linda S. 
Rating:
5.0

Check the onboard trailer connections BEFORE letting the customer drive off the lot.

james T. 
Rating:
5.0

Customer did not leave a comment.

Matt V. 
Rating:
3.0

Enthusiasm when interacting with customers.

Nick M. 
Rating:
5.0

Thanks , appreciated

EIJI S. 
Rating:
5.0

Vanessa is the best.

LARUE H. 
Rating:
5.0

Customer did not leave a comment.

Nafees R. 
Rating:
5.0

I really was so pleased that I kept all of my stuff there for a year and it was in the exact same condition I left it in. I am grateful they maintained the facility so well.

skaggs s.  |  Overall Experience 
Rating:
2.0

The truck stalled at least 6 times and on the way back it died twice while driving around 45 mph. If possible I would like a full refund. That truck definitely needs to be looked at.

Alexander B. 
Rating:
5.0

Customer did not leave a comment.

OLUSEYI A. 
Rating:
5.0

Customer did not leave a comment.

Matt C. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
1.0

Customer did not leave a comment.

raven e.  |  Overall Experience 
Rating:
5.0

I've rented three times from this location. Two of them were this past week. Everything went smoothly with no surprises. The time you spend in the office answering questions and getting the keys is about 10 minutes, with no hidden fees. Highly recommend this place.

jack M. 
Rating:
4.0

Customer did not leave a comment.

JOSEPH G. 
Rating:
5.0

Customer did not leave a comment.

Paul E. 
Rating:
4.0

Customer did not leave a comment.

james b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Randy S. 
Rating:
5.0

Thanks

EIJI S. 
Rating:
5.0

Customer did not leave a comment.

BIANCA S.  |  First Impressions 
Rating:
5.0

Explain everything very well. Easy fast transaction. Vehicle was clean.

Robert B. 
Rating:
1.0

Train your employees to know their job

Elvira M. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Great team!

Jessica V.  |  First Impressions 
Rating:
5.0

The customer service here is superb! The staff made us feel like family and really went above and beyond to help us without pressuring. A+

JENNIFER L. 
Rating:
3.0

Customer service needs to improve

Atabek N. 
Rating:
5.0

Customer did not leave a comment.

Gerald W. 
Rating:
5.0

nothing

Loretta G. 
Rating:
5.0

My one concern was with the gas, I filled it up to exact spot I received it and was charged extra for it

Sabit E. 
Rating:
5.0

Associates were very friendly quick and easy to pick up my truck and to drop off

Laura F. 
Rating:
5.0

Customer did not leave a comment.

Albert S. 
Rating:
4.0

I would say to take away the smell from the truck. There was an odor that made me open the window during my time with the rental.

Roy M. 
Rating:
5.0

I almost didn't want to leave a review because then the secret is out.... This location rocks! The people are nice, patient and thoroughly explain the pick up and drop off process. The truck I had was spotless and well maintained. They actually had the truck they confirmed in my reservation which was not the case with 2 other locations I made reservations with that day. The whole process was convenient, easy and cheaper than I thought it was going to be. 100% recommend.

Jennifer T. 
Rating:
5.0

Customer did not leave a comment.

nestor G. 
Rating:
5.0

Efficent & friendly staff... answered all my concerns.

Dan S. 
Rating:
5.0

Customer did not leave a comment.

Vasyl O. 
Rating:
5.0

Customer did not leave a comment.

Patricia P. 
Rating:
5.0

Customer did not leave a comment.

Marcia G. 
Rating:
5.0

Customer did not leave a comment.

Tiffany F.  |  Overall Experience 
Rating:
5.0

Your employees were very helpful. Doing business with them. Thanks.

William R. 
Rating:
5.0

Customer did not leave a comment.

joi R. 
Rating:
5.0

My storage time there was over the top sensational from day one; the location is across the street from my formal employment the friendly and knowledgeable staff members makes you feel welcomed a find establishment through out

doreen M.  |  Overall Experience 
Rating:
5.0

Maybe have a more comfortable waiting area with coffee ☕️

DONALD K. 
Rating:
5.0

Amazing service! So happy with the entire experience!

John M. 
Rating:
5.0

Customer did not leave a comment.

nazarevych V. 
Rating:
5.0

Keep on keeping on!

Allan Judah K. 
Rating:
5.0

Customer did not leave a comment.

THOMAS S.  |  First Impressions 
Rating:
3.0

Wouldn't offer my gas money back

Davinder T. 
Rating:
5.0

The vehicle I rented looked clean, but when I got inside, it clearly had be used to smoke marijuana in. It reeked of weed. I had to breathe in that smell for hours while I drove the car. It was very unpleasant and I had a headache when I was done with the rental.

Anastasios K. 
Rating:
5.0

Everything is great

Javier B. 
Rating:
5.0

Customer did not leave a comment.

Vince G. 
Rating:
5.0

All good

Jack S. 
Rating:
5.0

Customer did not leave a comment.

RASAQ O. 
Rating:
5.0

Customer did not leave a comment.

Yasushi A. 
Rating:
4.0

Having fuel filled to full will be a better ask than when tank is half and we are asked fill upto half

Rudresh R. 
Rating:
5.0

Customer did not leave a comment.

John T. 
Rating:
5.0

Nothing. The staff was awesome!

Joanne S. 
Rating:
4.0

Checkout was difficult for this vehicle because the display setting did not show the odometer.

Steve F. 
Rating:
5.0

Everyone was amazing. Thanks guys!

Oskar G.  |  First Impressions 
Rating:
1.0

Check your equipment is ready to go and properly train your employees and how use the computers and how use the equipment.

Charly G. 
Rating:
5.0

Amazing service. Both the employees a guy and a girl were awesome. Quick in and out

AHMED I. 
Rating:
5.0

Customer did not leave a comment.

Juan M. 
Rating:
1.0

Your company cost me 240 dollars by not having the truck there on time at 730 in the morning. I'm fighting this. Also the return equipment app did not work , I spent an hour trying to figure out what to do with the truck upon returning. Horrible experience

Rick K. 
Rating:
5.0

Offer free coffee

Ladonna G. 
Rating:
4.0

Customer did not leave a comment.

david L. 
Rating:
3.0

Customer did not leave a comment.

Mario M. 
Rating:
5.0

Customer did not leave a comment.

eddie J. 
Rating:
5.0

My only complaint is that the dolly I reserved wasn't available but everything else was perfect. Worker was very, very nice and helpful.

Ann G. 
Rating:
5.0

Customer did not leave a comment.

Antoinette B. 
Rating:
5.0

Customer did not leave a comment.

ivan P. 
Rating:
5.0

Customer did not leave a comment.

Scott P. 
Rating:
5.0

Service was just fine as is!

Jeff B. 
Rating:
4.0

In my initial appointment, the female personnel was knowledgeable she however did not mention about the 30 min grace time to pick up, I was under the impression that I could pick up the morning of. Upon the day of, my friends and I were able to go in to get the truck, somehow the person who tended to us was annoyed we came in at 9 instead of 7. Had I known I needed to let the initial person know what time to pick up, it would have been done. She stated she canceled the order. Thank God her coworker took over and stated there is one truck and that the order is still good. He then finished off the transaction. He was very polite and knowledgeable. When he asked the coworker to get the 2 dollys, she looked at him and said there was only one dolly, not two as originally requested. He stated that no, there are two. He then physically got them and showed her. He made a potential terrifying experience smoother, if he was not there, we would not have had a great experience all around!!!!! Kudos to him!!!!

Karin H. 
Rating:
4.0

9/23/23 1st employee didn’t show up until 7:15a. I don’t know the procedures like the staff does, my first time doing this. Explanations need to be slow and more thorough. It took too long for any of the three garage doors to open as the sensors didn’t open automatically with the truck in front of the garage. a week later the following Saturday, I came to empty the storage unit and borrow a second truck, and the gentleman wearing glasses was much more helpful than the week before. With the young lady I was working with.

Susan S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark T. 
Rating:
5.0

Nice people they take good care of you and explain everything to you

Michael M. 
Rating:
4.0

Customer did not leave a comment.

Rafil A. 
Rating:
5.0

Always fast and professional service! Vans and trucks rented have always been perfectly clean and maintained.

MICHAEL M. 
Rating:
1.0

Poor customer service on the return part. This is what you get when you hire 3 kids. No sense of responsibility.

Sam S. 
Rating:
5.0

Customer did not leave a comment.

Robert Z. 
Rating:
5.0

Customer did not leave a comment.

Anaiz R. 
Rating:
3.0

No comments

ANTHONY F. 
Rating:
5.0

Customer did not leave a comment.

Juvani T. 
Rating:
5.0

Thanks all staff !

EIJI S. 
Rating:
5.0

Customer did not leave a comment.

Denisa J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Penny H.  |  Overall Experience 
Rating:
5.0

Have had other U-Haul storage units. This one so far seems to be the best.

Richard C.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Manikandan R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chris H.  |  Overall Experience 
Rating:
5.0

Very convenient to use

Nadezda A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ruslan Z.  |  Overall Experience 
Rating:
4.0

Too hot, temps need to be close to 70 since there is no air circulation and it's miserable moving in and out. Otherwise, good facility

William H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

IULIAN P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nadezda A.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Penny H.  |  Online Move In 
Rating:
3.0

For an in-door temperature controlled area, I would say it was good.

Nadja D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ahsan a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ashley L.  |  Overall Experience 
Rating:
5.0

The manager has a pleasant attitude. He was very detailed oriented and made the experience very enjoyable.

Jalin G.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Patrice W.  |  Overall Experience 
Rating:
1.0

Incompetent at it's finest

ERIK R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Maurice K.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lisa O.  |  First Impressions 
Rating:
5.0

So convenient, spacious and Organized no time consuming at all in and out

doreen M.  |  First Impressions 
Rating:
5.0

It was really a great experience. Staff was very useful and assisted in each step. Clean and well organised place.

Jagdish B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Breana M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dylan W.  |  Overall Experience 
Rating:
5.0

Need 24 hour access

Dmitriy C.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Brian D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeff Y.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Aaliyah L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sury R.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

BRADLEY W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rajashekar G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Glenn A.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Salman S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

THOMAS M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

jack H.  |  Overall Experience 
Rating:
5.0

Super clean, climate controlled building. Always felt safe as the parking lot is well lit. Easy check-in/out process. High availability of flat carts to move heavy items. There is an area in the lobby area where you can recycle items you no longer need or want and someone else can take them. And vice versa. Overall, the 3+ years we rented a unit at U-Haul couldn’t have gone better.

Annette l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sheila J.  |  Overall Experience 
Rating:
5.0

Great costumer service specially Missy.

RENE M.  |  Overall Experience 
Rating:
3.0

Staff was helpful.

Erick S.  |  First Impressions 
Rating:
5.0

Location was very convenient to get to and well maintained.

David S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elizabeth D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHERELL YVETTE F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeff y.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert C.  |  First Impressions 
Rating:
5.0

Facility is clean, checkout process was easy, convenient unloading and loading area

Sydney D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rachel M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maurice K.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

FRANCISCO C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Everton C.  |  First Impressions 
Rating:
4.0

Thé réservation number screwed up the trailer drop off location but just a slight inconvenience. Otherwise all good.

SABRINA G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOANN S.  |  First Impressions 
Rating:
5.0

my experience with U-Haul has always been excellent, have never had a problem and have been very pleased every time I needed any type of equipment, I have nothing to complaint about but only be greatful to all of you for your excellent service!!

Zilia A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WANDA A.  |  Online Move In 
Rating:
5.0

Clean and convenient.

Edward B.  |  First Impressions 
Rating:
3.0

My locker alarms go off everytime I open the door. Restrooms are not cleaned enough nor resupplied regularly. Trash bins are always full. Toilets are always leaking, plugged up or filled with human waste. Handicap men's toilets are always out of service or unavailable. Ventilation is poor always freezing or NO circulation at all. Building exterior doors are regularly left unlocked. Recently on the upper floors there have been bugs as well as on first floor lots of ants. Sprinkler heads have been leaking on third floor for weeks in restroom. Restroom floor has been covered in water many times recently due to this leaking,toilets and occasionally sinks. Carpeting on 2/3 floors is a mess. Rarely cleaned. Large crack on third floor window,been that way for weeks.

Michael M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

judy s.  |  Overall Experience 
Rating:
5.0

No complaints, all compliments I thank my brother for showing me this place.

Dennis H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kenneth W.  |  Overall Experience 
Rating:
4.0

Only comment relates to having only three bays to unload, it was quite a wait.

Julius R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Sophia G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOANN S.  |  First Impressions 
Rating:
5.0

Great customer service. Will recommend to friends. Thanks for making my experience Great!!!

SHARON S.  |  Overall Experience 
Rating:
1.0

I was given permission to have my UBoxes delivered to this facility and then learned on the day that the boxes were going to be delivered that the manager, Orran Arnold, vetoed this the night before and nobody gave me a heads up. After an hour and a half of talking to different customer service reps somebody was able to get a hold of Orran’s boss and override the last minute veto (shoutout to Vanetta, you deserve a raise). Not even 3 days later, I find out that Orran put a lock on my unit for “lack of payment” even though I have the credit card bill to prove that I absolutely paid my rent. I don’t know what’s happening over there, but this makes me very nervous about staying.

Tommy W.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jada B.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Slawomir Z.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer C.  |  First Impressions 
Rating:
5.0

Everything was very well explained by staff.

robert c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALDO R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael B.  |  Overall Experience 
Rating:
5.0

Na

David M.  |  First Impressions 
Rating:
5.0

Loved this storage place! All the equipments was really helpful they left out for us to use.

CASHMERE W.  |  Overall Experience 
Rating:
5.0

I will definitely recommend this uhaul facility to everyone I kno the service and staff are very professional and helpful especially the manager. He deserves 5 stars and more!

HELENA S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Albert T.  |  Overall Experience 
Rating:
5.0

Tha staff wus very nice and informative and tha pricing wus very affordable so now I hav found my uhaul home😊

HELENA S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kimberly O.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

DESHAWN J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tonya w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Miguel R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michelle L.  |  Online Move In 
Rating:
5.0

Store manager is great

NORBERT Z.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RIGOBERTO B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAE B.  |  Overall Experience 
Rating:
5.0

Super clean, helpful staff. Thank you.

Michael K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bernadette D.  |  Overall Experience 
Rating:
5.0

Anthony does a great job. The units worked out perfectly for us.

kyle k.  |  Overall Experience 
Rating:
5.0

Overall great experience from scheduling reservation to move out. Staff was friendly, facility was always clean, and easily accessible. I would use this location again and recommend to others!

Nakia J.  |  Overall Experience 
Rating:
5.0

Very clean. Spacious. Easy to move in and out.

Arun B.  |  Overall Experience 
Rating:
5.0

Overall great experience!

Nakia J.  |  First Impressions 
Rating:
5.0

Thank you for assisting me, I really appreciate everyone's help! ! ! !

PETER M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John Miguel R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brenna W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Waqas A.  |  First Impressions 
Rating:
4.0

Very courteous and helpful staff.

PAUL V.  |  Overall Experience 
Rating:
5.0

Easiest decision I've made during this move. Will definitely recommend to others. Staff was very helpful.

Christine S.  |