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SCOTT ECustomer Reviews for U-Haul Moving & Storage of Woodfield
Testimonials From Recent Customers
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I like those trailers with the door doubles as a ramp. They said they only have one. Also the trailer I got needs to be retired , put on the pasture , used as storage in the back yard. The paint all peeled off. The poor guys tried to make the locking mechanism work. It did but it was hard to operate. Anyway newer equips would be more desirable and attractive
MANOOCHER SEverything was a seamless process. Workers were nice, everything was reasonably priced, resources were plentiful. It was easy to extend the rental via the app. Thank you
Christina Sthanks,always appreciated.
EIJI SEverything is good
Babu VIncorrect fuel reading was provided in the contract. Contract shows fuel meter like 1/2 3/4 and so on however fuel meter in vehicle does not have same measurement method so obviously you cant validate small difference. So I was charged $19.50 for fuel. I just drove 27 miles and filled 4+ gallon still I was charged.
Sachin MThe staff has been very helpful and courteous.
takesia r | First ImpressionsKeep going 💪
ARMIA SMake sure trucks have no mechanical issues, rice the truck left me stranded because it wouldn't start. After letting it sit for around 15 minutes it would restart
PHILIP MGracias
MANSOORULLAH MThe truck is no longer supposed to be driven on public roads and should have been decommissioned a long time ago. The gas meter isn't working, and the engine struggles so hard I have to press on the accelerator deep to boost the almost 30 mph top speed. Will be looking and recommending friends elsewhere to rent trucks next time.
BISHAP LOne of the clerks was NOT helpful and had a very bad attitude. The clerk who helped fasten the Trailer to my vehicle was outstanding
STEVEN TThe general manager, of the facility ADREAS who I dealt with, was extremely courteous and was helpful beyond our expectations
JOHN TMake sure the windows are clean! The location is kind of awkward, tucked back behind a building (not facing the access road) but visible from the highway, which is confusing.
Danielle PWe had a great experience from start to finish.
Andrew A | Overall ExperienceOnly thoughts are that I dropped the equipment off late at night - the area was lit but very out of the way. Would be nice to feel a bit safer dropping things off after hours, but that was more my scheduling. And I know the area I dropped off in was a pretty safe area to begin with anyway.
Erin UOverall a great experience Thank you!
BOBETTE VAlways professional at this location. Great customer service and great vehicles.
MATTHEW DVery happy!!
JACEK SAt this location I never had any issues. I Am perfectly satisfied
MILOS KPicking up the vehicle there was a wait. When he finally pulled vehicle around the back wasn't cleaned out.
Julie EYour employee Ramone is a genuine service ambassador, bringing a professional approach and pleasant demeanor to his role - BIG thank you! John Kranz
JOHN KHad concerns with the first truck after I left the facility, the staff addressed my concerns and exchanged that truck for another. Great staff at this location.
Michael LExcellent service recommended
EDWIN MRestrooms are not so clean. Alarm is too sensitive or malfunctioning goes off without any clear reason even when i walking away from my storage compartment. Alarm is the most annoying and useless thing in that facility, otherwise everything else is good.
Janchivsengee B | Overall ExperienceAt traffic lights when idling, the exhaust gas comes though the A/C and had to open the window Everytime to get some fresh air and not feel light headed. The wheel alignment was off so the truck wanted to go right all the time. I didnt notice this until I filled the truck and was on the highway. I ended up with a sore shoulder after driving 400 miles from IL to MN. Check engine light came on 100 miles before destination so was worried I wouldn't make it to the destination.
Karthik KQuick, easy check in. Vehicle was ready and worked well for my purpose. I made another reservation for the following week as well.
TIMOTHY RThe process from the beginning I thought was fine until they called me a month early (July) rental was for August then the primary location I choose was then rescheduled to anywhere. Very frustrating however drop off was good.
FRANCO GVery pleasant service.
Ludwik DAvailability of more trucks over weekend!
RAKESH TStaff was friendly, informative, and productive, every time I called or at beginning and end of rental. Last name Orozco remembered me, was helpful and ensured I was taken care of especially for inquiries only a supervisor can provide. Everyone at this location is approachable and makes the process super quick & easy. ¡Gracias!
nicholas sPerfect, wonderful experience. Vanessa was especially helpful, understanding, and quick to help me understand what I needed.
TIMOTHY MWas helpful, but I needed a little more guidance and suggestions on driving a long way and it would have been helpful to be told I should do the inspection of the vehicle before I left.
Colleen KI received my email to pick up the trailer at the destination where I reserved to pick up. Upon arriving there was told they didn't have it. So I called the number that was on the reservation and was told it was 25 minutes away from where I reserved it. They were going to close in a half hour. The lady was nice but very disappointed that we had to go further out of our way to pick up and return.
Loria SCommunication with Venessa was great. Very pleasant & easy to deal with
Michael IThe AC stopped working 5 minutes after leaving. It was 90 degrees outside.
Patrick QRolling meadows location was wonderful. However They said automoville dolly was not available there, so we went to Des Plains location which was horrible. Drop off location place said Des Plains location did wrong to connect my car to tow. In addition, they asked $25 tip which was not supposed to do. Workers were not professional attitude at the receptionist counter.
Hikari GManager and staff are great!
Mark J | Overall ExperienceAll of the employees were funny, friendly and very helpful.
Jennifer K | First ImpressionsAll good
DANIEL MAbsolutely nothing. This team is spot on!!
Brian NThe staff works quickly and effectively. I recommend
EDWIN MFrom the GM Vanessa to all her Staff Ramon Daisy Eric they do a great job at helping people and have such professionalism please recognize them for all their Efforts. Blessings J Peete Offorhealth
JEROME PThanks for your services
Al CExcellent and convenient.
EDGAR V | Overall ExperienceOnly issue I had was after doing online check in when I went to pickup the trailer some how nothing was saved ?
Paul SI’ve never seen a U Haul employee smile
Ryan GThe passenger side mirror was loose and would not stay in place. This made it impossible to see anything on that side. If I didn't have someone behind me in the phone letting me know if it was clear to change lanes there very easily could have been an accident.
Richard DFriendly. Prompt. Courteous.
Chris BVanessa was very helpful and friendly.
CEDRIC B | Online Move InWas promised a lot of stuff to receive nothing
Nikki G | Overall ExperienceNice storages and good price
Sergio P | Overall ExperienceWhen I first moved in, I had a bit of a rocky start, but I think that was more on me than Uhaul. After getting sorted out, it was smooth sailing. I had easy access to my things for 2 years and never ran into any issues. When I moved out, Vanessa was really friendly and helpful too. If I ever need a storage unit again, UHaul will be my first choice.
Tommy W | Overall ExperienceOur center storage unit on the 2nd floor could have been better lit. For some reason the center lighting did not turn on. And it was very hot in there during the winter months. But yes, overall it was a fantastic storage facility. ¡Gracias!
Mike R | Overall ExperienceEveryone at this location was outstanding. The customer service is amazing and the people are very friendly
Robert M | Overall ExperienceGreat Service. Well maintained facility. Quality for money.
MOHIT R | Overall ExperienceA Plus
Nathan T | Online Move InVanessa and her staff …..Great customer service.
GERALD G | Online Move InSuper helpful and friendly staff
Michael O | Overall ExperienceI really was so pleased that I kept all of my stuff there for a year and it was in the exact same condition I left it in. I am grateful they maintained the facility so well.
skaggs s | Overall ExperienceGreat team!
Jessica V | First ImpressionsMy storage time there was over the top sensational from day one; the location is across the street from my formal employment the friendly and knowledgeable staff members makes you feel welcomed a find establishment through out
doreen M | Overall ExperienceEveryone was amazing. Thanks guys!
Oskar G | First Impressions9/23/23 1st employee didn't show up until 7:15a. I don't know the procedures like the staff does, my first time doing this. Explanations need to be slow and more thorough. It took too long for any of the three garage doors to open as the sensors didn't open automatically with the truck in front of the garage. a week later the following Saturday, I came to empty the storage unit and borrow a second truck, and the gentleman wearing glasses was much more helpful than the week before. With the young lady I was working with.
Susan S | Overall ExperienceHave had other U-Haul storage units. This one so far seems to be the best.
Richard C | Online Move InVery convenient to use
Nadezda A | Overall ExperienceToo hot, temps need to be close to 70 since there is no air circulation and it's miserable moving in and out. Otherwise, good facility
William H | Overall ExperienceFor an in-door temperature controlled area, I would say it was good.
Nadja D | Overall ExperienceThe manager has a pleasant attitude. He was very detailed oriented and made the experience very enjoyable.
Jalin G | First ImpressionsIncompetent at it's finest
ERIK R | First ImpressionsSo convenient, spacious and Organized no time consuming at all in and out
doreen M | First ImpressionsIt was really a great experience. Staff was very useful and assisted in each step. Clean and well organised place.
Jagdish B | Online Move InNeed 24 hour access
Dmitriy C | Overall ExperienceSuper clean, climate controlled building. Always felt safe as the parking lot is well lit. Easy check-in/out process. High availability of flat carts to move heavy items. There is an area in the lobby area where you can recycle items you no longer need or want and someone else can take them. And vice versa. Overall, the 3+ years we rented a unit at U-Haul couldn't have gone better.
Annette l | Overall ExperienceGreat costumer service specially Missy.
RENE M | Overall ExperienceStaff was helpful.
Erick S | First ImpressionsLocation was very convenient to get to and well maintained.
David S | Overall ExperienceFacility is clean, checkout process was easy, convenient unloading and loading area
Sydney D | First ImpressionsThé réservation number screwed up the trailer drop off location but just a slight inconvenience. Otherwise all good.
SABRINA G | First Impressionsmy experience with U-Haul has always been excellent, have never had a problem and have been very pleased every time I needed any type of equipment, I have nothing to complaint about but only be greatful to all of you for your excellent service!!
Zilia A | First ImpressionsClean and convenient.
Edward B | First ImpressionsMy locker alarms go off everytime I open the door. Restrooms are not cleaned enough nor resupplied regularly. Trash bins are always full. Toilets are always leaking, plugged up or filled with human waste. Handicap men's toilets are always out of service or unavailable. Ventilation is poor always freezing or NO circulation at all. Building exterior doors are regularly left unlocked. Recently on the upper floors there have been bugs as well as on first floor lots of ants. Sprinkler heads have been leaking on third floor for weeks in restroom. Restroom floor has been covered in water many times recently due to this leaking,toilets and occasionally sinks. Carpeting on 2/3 floors is a mess. Rarely cleaned. Large crack on third floor window,been that way for weeks.
Michael M | First ImpressionsNo complaints, all compliments I thank my brother for showing me this place.
Dennis H | Overall ExperienceOnly comment relates to having only three bays to unload, it was quite a wait.
Julius R | First ImpressionsGreat customer service. Will recommend to friends. Thanks for making my experience Great!!!
SHARON S | Overall ExperienceI was given permission to have my UBoxes delivered to this facility and then learned on the day that the boxes were going to be delivered that the manager, Orran Arnold, vetoed this the night before and nobody gave me a heads up. After an hour and a half of talking to different customer service reps somebody was able to get a hold of Orran's boss and override the last minute veto (shoutout to Vanetta, you deserve a raise). Not even 3 days later, I find out that Orran put a lock on my unit for "lack of payment" even though I have the credit card bill to prove that I absolutely paid my rent. I don't know what's happening over there, but this makes me very nervous about staying.
Tommy W | Online Move InEverything was very well explained by staff.
robert c | First ImpressionsNa
David M | First ImpressionsLoved this storage place! All the equipments was really helpful they left out for us to use.
CASHMERE W | Overall ExperienceI will definitely recommend this uhaul facility to everyone I kno the service and staff are very professional and helpful especially the manager. He deserves 5 stars and more!
HELENA S | Overall ExperienceTha staff wus very nice and informative and tha pricing wus very affordable so now I hav found my uhaul home😊
HELENA S | First ImpressionsStore manager is great
NORBERT Z | Overall ExperienceSuper clean, helpful staff. Thank you.
Michael K | Overall ExperienceAnthony does a great job. The units worked out perfectly for us.
kyle k | Overall ExperienceOverall great experience from scheduling reservation to move out. Staff was friendly, facility was always clean, and easily accessible. I would use this location again and recommend to others!
Nakia J | Overall ExperienceVery clean. Spacious. Easy to move in and out.
Arun B | Overall Experience