Customer Reviews for U-Haul Moving & Storage of Windsor

4,533 comentarios

2890 Dougall Ave   Windsor, ON N9E1R9
(EC Row and Dougal)

(519) 966-3880

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(519) 966-3880

2890 Dougall Ave
Windsor, ON N9E1R9
(EC Row and Dougal)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

The adapter for a 4 pin wire harness to a 7 pin wire harness should be added as a rental then reimbursed when it is brought back. It should go with use of trailer. Why make customer buy one when it is used only for that one time. Stipulate in rental the amount for the adapter is returned to the customer.

Brian M. 
Clasificación:
3.0

Quiza tener la opción de entregar el vehiculo en otra sucursal.

HUMBERTO V. 
Clasificación:
3.0

Better customer service needed

yuri B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wieslaw S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frank D. 
Clasificación:
5.0

El cliente no dejó un comentario.

RAFIQUE U. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carlo P. 
Clasificación:
3.0

I was told it would be $30ish with a small truck and appliance dolly. A block n a half distance between residences. Got there we needed a bigger truck, had to go to another location to pick up the dolly then was charged 175$ as a hold I wasn't told about then was ultimately charged $75. Not impressed but maybe she was new. I got my use out of the truck so overall I'm good but would have like to have been better informed.

IVANJAMES B. 
Clasificación:
5.0

Very good

CHANGJUN Z. 
Clasificación:
2.0

Worker inside did not have a mask on and it seemed like COVID doesn't exist to him. It was a very long process to pay as well. Took about 20 minutes. As I was trying to leave the worker helped a customer park their trailer behind my car when they saw me going into my car. It was not a great experience.

Chris F. 
Clasificación:
5.0

The staff was very helpful and accommodating

STEPHENM G. 
Clasificación:
5.0

Was very pleased with service

Robert B. 
Clasificación:
5.0

Great customer service on pick up and drop off.

John B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Junhui B. 
Clasificación:
5.0

Truck was a little bit older.

Syed A. 
Clasificación:
5.0

El cliente no dejó un comentario.

AHMED S. 
Clasificación:
1.0

The Customer Service of this location is the worst I have experienced at any store. The Manager is rude, unprofessional and clearly not capable of representing a brand like UHaul. I put in a complaint and received a call, with no return number and excuses why I had to wait, which wasn't even the reason for the complaint. I will not got to this center again and highly recommend avoiding the Dougall store.

Theresa S. 
Clasificación:
1.0

Get sum decent staff.

Victoria M. 
Clasificación:
4.0

You charged me 10 dollars for gas when I don't think I even used 1 litre. Just went to a store to pick up something and back. The gas you charged me it was 1/3 of the coat of the rent

CESAR R. 
Clasificación:
4.0

The lady at the front desk who handled the hiring of the truck was an amazing worker.

SHIRANTHA NEVIL R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mahmoud A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chenlee F. 
Clasificación:
5.0

Great service and great customer service

HADR L. 
Clasificación:
4.0

Should check why the computers are so slow !! Maybe invest in new ones as well as have the internet checked.

ERNEST D. 
Clasificación:
1.0

Actually prepare the vehicle for the user

JUSTINCHARLES L. 
Clasificación:
5.0

UHAUL staff are great

ANTONS A. 
Clasificación:
3.0

El cliente no dejó un comentario.

DOUGLAS W. 
Clasificación:
3.0

El cliente no dejó un comentario.

SANTHOSH M. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHERYLL B.  |  Overall Experience 
Clasificación:
2.0

They marked gas indicator wrong and tried to make me pay extra for gas I didn't use . Luckily I took picture before I left to prove my case . Very dishonest people will never go back there

DARLING A. 
Clasificación:
4.0

Only one person working took 20 min to get going

Ian M. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHERYLL B. 
Clasificación:
1.0

El cliente no dejó un comentario.

ABDULLAH A. 
Clasificación:
5.0

El cliente no dejó un comentario.

REZA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ADNAN E. 
Clasificación:
5.0

The only minor complaint is that the 4x8 trailer I reserved wasn't available and i was upgraded to a 5x8. Other than that great service, price and equipment.

Andrew M. 
Clasificación:
4.0

Adam and the manager Jackline were fantastic!

Robert K. 
Clasificación:
4.0

Make sure to have appliance hand truck on site! Overall good experience! ¡Gracias!

Szabolcs A. 
Clasificación:
5.0

All was good

SHANIEANDREA E. 
Clasificación:
5.0

girls very friendly

ROLAND P. 
Clasificación:
4.0

Service by the staff was excellent. However, it's time that U-haul got a Canadian website. I don't think it is reasonable in today's day and age that a company the size of u-haul can't figure out the difference between miles/KM's, states/provinces.

Kieth A. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREJ J. 
Clasificación:
5.0

Everything was great! The women at the counter was friendly and helpful. Next time I need a truck I will definitely be back.

MICHEL P. 
Clasificación:
4.0

Dropped off after hours so can't comment on the location but the manager is trying to help me get a credit as outlined above. She's been helpful!

Carolyn M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Louis H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Red Scorpion P.  |  Overall Experience 
Clasificación:
4.0

Long term, suggest looking at a new equally central location nearby, as this location's lot is overly crowded and congested, especially when late night returned vehicles block the entrance from the main road. Either redesign the traffic flow on premise or move to a larger facility. The traffic turning lanes and traffic lights are not friendly to this increasingly busy location. The staff on duty at the time were excellent.

Stephen M. 
Clasificación:
5.0

Service was friendly and fast. Very good experience.

Trevor P. 
Clasificación:
4.0

El cliente no dejó un comentario.

THOMAS R. 
Clasificación:
5.0

The staff at the Dougall location in Windsor are excellent. Very friendly and helpful.

EDWARD W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Abou R. 
Clasificación:
5.0

Upon dropping the truck off, the attendant was speedy in checking the truck and finalizing the drop off !! The whole experience was great !!!

ron S. 
Clasificación:
4.0

This location was not our first choice. It was the closest location that had the type of vehicle we wanted. We were not reimbursed for the extra gas we put in the gas tank. I was not impressed with their 1/4 tank policy. It is impossible to cost it out. I don't see the advantage to the customer. I would need more information and research if I use U-Haul again.

Jacqueline F. 
Clasificación:
4.0

The truck was returned with more gas than we received and nothing was done about that except I was told that I should have read the instr

Ivan B. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHENTODD J. 
Clasificación:
5.0

When I was having problems finding my storage unit on your lot, I called the office and someone came out and helped me. The staff was friendly and helpful to me and my needs

barb m.  |  First Impressions 
Clasificación:
2.0

The equipment was not element and very safe to drive, Which is I repate my question to have safe equipment due the weather And the equipment wasn't

BASMAN K. 
Clasificación:
3.0

Personnel not very helpful, has to lift up the cargo trailer myself to unhook it

KAI Y. 
Clasificación:
5.0

None really there were no surprises the truck was clean we had a little gas surcharge but with the explanation we were aware there wad going to be one the gentleman who checked ne in was efficient and courteous and the young lady whom checkef me out and did the final tallies was pleasant and efficient. I would have b No second thoughts about booking again Terry C.

Terry C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randy K. 
Clasificación:
4.0

It was a great experience but next time I hope I can get a uhaul from the location I needed because I had to use so many extra kilometres during our rental.

Alyshia F. 
Clasificación:
3.0

I reserved 20 foot truck and I was disappointed to end up with 26 foot and when I talk to the agent and told them I was sent to that location even though it is far from my place only to get the 20 foot, they told me I have no option but to take the 26 foot!

KHALED A. 
Clasificación:
5.0

Very friendly and helpful.

SHERYLL B. 
Clasificación:
4.0

El cliente no dejó un comentario.

akhtar M. 
Clasificación:
4.0

Of course it is difficult for the staff to keep the gas level to a standard place on the gauges. However, I also can't judge how much to fill with ‘a little bit over 3/4'! It would be nice to have this simplified.

VISHRUTHRUSHIKES P. 
Clasificación:
5.0

Everything was great.

KENNETHE G. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTONIO D.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

LUCASPATRICK M. 
Clasificación:
5.0

there aren't any improvements, all good at this site

ANTONS A. 
Clasificación:
5.0

El cliente no dejó un comentario.

RUI C. 
Clasificación:
3.0

The parking lot is very cramped for a full size truck and trailer. But that also means they'll usually have what you need

phillip S. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER THOM O. 
Clasificación:
4.0

The oly thing, we found it hard to park our vehicle.

Terri P. 
Clasificación:
5.0

El cliente no dejó un comentario.

NICOLE E M. 
Clasificación:
5.0

The guy at uhaul was amazing and not to bad looking

Catherine H.  |  First Impressions 
Clasificación:
1.0

Very rude people. Didn't even acknowledge customer service's request. I won't go to this place ever.

Dhaval P. 
Clasificación:
5.0

The truck was in TERRIBLE shape mechanically..

DANIEL JR M. 
Clasificación:
5.0

continue dedicated public service

ANTONS A. 
Clasificación:
5.0

Great experience! Friendly service .

michelle D. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHENP R. 
Clasificación:
4.0

El cliente no dejó un comentario.

HENRY D. 
Clasificación:
5.0

They did a super job and all went well

ANGELO O. 
Clasificación:
1.0

Charge me extra

Gurmeet S. 
Clasificación:
5.0

Very good no complaints

Thomas O. 
Clasificación:
5.0

I just found it took a long time to check the vehicle back in. Personnel were very friendly and attentive. Overall a good experience.

william R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stefanie S. 
Clasificación:
4.0

I rented an enclosed trailer, the only complaint was there was not a Jack on the hitch and it had to be removed by physically lifting the hitch off of my truck and it was extremely heavy. I returned it after hours so there wasn't anyone there to assist.

Joelle D. 
Clasificación:
4.0

More organized parking lot

KENT M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Allon M. 
Clasificación:
4.0

El cliente no dejó un comentario.

ROHIT G. 
Clasificación:
5.0

I dropped the van off at 7am. The gentlemen was very kind and professional

Nicholas M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brianna D. 
Clasificación:
5.0

El cliente no dejó un comentario.

LINDAV T. 
Clasificación:
4.0

El cliente no dejó un comentario.

SHERYLL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

DALE M. 
Clasificación:
5.0

Staff was awesome, friendly and knowledgeable.

angus S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Shrenik P. 
Clasificación:
4.0

El cliente no dejó un comentario.

matthew C.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Aaron C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Abdelrahman A. 
Clasificación:
3.0

El cliente no dejó un comentario.

Nakeitha G. 
Clasificación:
5.0

El cliente no dejó un comentario.

RANDALG R. 
Clasificación:
5.0

Staff was very friendly and facility is well stocked

BRIAN F. 
Clasificación:
5.0

Buddy who helped me was great, quick and no fuss

John I. 
Clasificación:
5.0

Just fine

Pedro D. 
Clasificación:
4.0

El cliente no dejó un comentario.

J-DAVID C. 
No se han enviado comentarios para esta ubicación.

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