Customer Reviews for U-Haul Moving & Storage of Windsor

5,552 reviews

2890 Dougall Ave   Windsor, ON N9E1R9
(EC Row and Dougal)

(519) 966-3880

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Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(519) 966-3880

2890 Dougall Ave
Windsor, ON N9E1R9
(EC Row and Dougal)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Eileen Bene 
Rating:
5.0

Customer did not leave a comment.

JOHN CAMMALLERI 
Rating:
5.0

Customer did not leave a comment.

Kristen Janisse 
Rating:
5.0

Na

Timothy Meisenheimer 
Rating:
4.0

Not much gas left in vehicle at pick up. Milage rate is a little expensive.

chris vachon 
Rating:
5.0

Show online which trailers with ramp door.

don drake 
Rating:
5.0

Customer did not leave a comment.

LUCIAN BRATU 
Rating:
5.0

We had fast and friendly service at this location As well

Carlo Pescara 
Rating:
5.0

Customer did not leave a comment.

erica figgins 
Rating:
5.0

Customer did not leave a comment.

Lucian Bratu 
Rating:
4.0

Customer did not leave a comment.

JULIUS OGINSKI 
Rating:
5.0

Great people to deal with very friendly very courteous highly recommended store

JOEL WELLS 
Rating:
5.0

Customer did not leave a comment.

ray campbell  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

IBRAHIM ROUMIEH 
Rating:
5.0

Every step was very well organized. Can wait to rent again.

Ian Marshall 
Rating:
5.0

Customer did not leave a comment.

ATHIR MAROGY 
Rating:
3.0

Make sure the vehicle is safe, and functioning

Crystal Serra 
Rating:
5.0

My first time renting so of course put way too much gas in. Other than that everyone was very helpful. Advice on bringing a broom thanks so much. I'd give it a 5 star for sure!

marjorie henhoeffer 
Rating:
5.0

Amazing Experience as always with Uhaul and their staff.

Zubair Choudhry 
Rating:
5.0

Customer did not leave a comment.

Vito Tarantola 
Rating:
4.0

Make customers more accountable for filling the gas after. I drive 30km and I paid $16 to fill the gas tank.

GERALD leroux 
Rating:
5.0

Very friendly staff

Charles OConnor 
Rating:
5.0

Good customer service.

hardikkumar desai 
Rating:
1.0

I paid for the mattress cover with my truck reservation but they told me there is nothing about your purchase here! And I was supposed to buy and pay for another mattress cover! It was disappointing!!

Pouya Mohammadkhani 
Rating:
4.0

Customer did not leave a comment.

Jim Dent 
Rating:
5.0

Please Check side mirrors and clean truck inside a bit more nicely! Hassan was good and quick at service while dropping my truck back!

Abbas Divan 
Rating:
1.0

The second time I dealt with the same girl her attitude wasn't right I simply asked her something and she responded with attitude for no reason not happy with my service at this location I haven't had any other issues with any other employee except her didn't get her name also her name wasn't on the invoice.

Steve Elia 
Rating:
5.0

Amazing staff and the owner is fantastic. Best experience I've ever had at any U-Haul in 30 years from Toronto Hamilton Ottawa to Windsor This is the best place

Stine Petersen 
Rating:
5.0

The staff was helpful and friendly. Excellent jib!!

Matt McLean 
Rating:
5.0

Customer did not leave a comment.

Rakshit Dave 
Rating:
5.0

Customer did not leave a comment.

sukhwinder singh 
Rating:
5.0

Everything went very well and easy, would recomend uhaul to everyone.

BRENT ROBINSON 
Rating:
2.0

It would be nice if when you show up to a reservation the the truck is out front clean and the window rent me sign is taken out of the truck instead of just getting the keys and being told to walk to the other side of the property to find your truck. At the very least I think the attendant could have walked me to my truck and asked if anything had to be explained some sort of check out process.

patrick tadiello 
Rating:
5.0

I think all trailers should have side marker /fender lights.

MICHAEL BRAITHWAITE 
Rating:
5.0

maybe in the future gated code to enter drop off rentals, and gated pass code for our personal vehicles parked over night

Anton Agarsky 
Rating:
5.0

Friendly with a good sense of humor

ray campbell  |  First Impressions 
Rating:
5.0

Location Manager and his staff provided excellent customer service. Helped me select what I needed to accommodate a big move.

attilio morabito 
Rating:
5.0

Staff extremely friendly and attentive.

DONNA WALKER 
Rating:
4.0

the equipment is old and the employee asking me to pay the cleaning because it is stinky when i got the vehicle it is already stinky and dirty. big scam

Michael Espinola 
Rating:
4.0

Customer did not leave a comment.

Gerry French 
Rating:
4.0

Good service from sale rep she was very helpful

corrado geloso 
Rating:
5.0

Try to have a little bit more rentals for only one way. Are still a lot of persons that are moving from one location to another one that needs one way trips. Thank you for your services.

Consantin Coman 
Rating:
5.0

Service was greet

Brian J. Attenborough 
Rating:
5.0

Customer did not leave a comment.

spencer pertli 
Rating:
5.0

Thank you for your good work and service 🙏

hussein mouslmami 
Rating:
5.0

Customer did not leave a comment.

Navdeep sidhu 
Rating:
5.0

Everyone was very polite and great with me and the customers I saw. The one thing I would say could use improvement is the availability of utility dollies.

RYAN CRONKHITE BANERD 
Rating:
5.0

Nothing

David Ngouambeu 
Rating:
5.0

Customer did not leave a comment.

anna rosati 
Rating:
5.0

All fine

FRANK COPPOLA 
Rating:
5.0

The team here were great.

Sherwyn Devereaux 
Rating:
3.0

Was good.

Sarina Miranda 
Rating:
5.0

Customer did not leave a comment.

Sarah Dawn Masters 
Rating:
5.0

I actually had an issue originally with getting my U-Haul I arranged pick up in LaSalle it wasn't there and lady at the convenience store in LaSalle had no idea we had a U-Haul couldn't find my name in the system. It was a big run around. I made arrange with her originally to pick it up in LaSalle a few days ago. Somehow the arrangements got changed on U-Hauls end and not ours and nobody notified us besides email. When you're moving i it's not always easy to have access to email. I think there should be alternate ways for you to contact people besides just setting things to their email. I think if you don't get a reply back you should call the client and not wait till the day of .they're trying to deal all the stress of moving but on good note U-Haul Moving & Storage of Windsor 2890 Dougall Ave Windsor ON N9E1R9 was amazing they gave us a discount and got me back on the road only a few minutes later than we planned

matthew kell 
Rating:
4.0

Customer service was polite, helpful and informative.

Barry Gerard 
Rating:
5.0

Customer did not leave a comment.

Norman Berg 
Rating:
4.0

Trailer was dirty in outside and wet inside. When I asked for the newer clean trailer I was told the dirty trailer was the one on my contract. I was offered and received a blanket to lay on the wet floor.

John Van Rooyen 
Rating:
5.0

Customer did not leave a comment.

Vibhav Patel 
Rating:
5.0

Customer did not leave a comment.

Mike Margaritis 
Rating:
5.0

Customer did not leave a comment.

DWANE JACOBS 
Rating:
3.0

The truck was snow covered, had to clean it off and start from cold. I had an appointment you would think it would of been cleaned off and running when I arrived. It was in a tight spot pulling out of their yard.

Jeffrey Laforet 
Rating:
5.0

Customer did not leave a comment.

Marcos Villafuerte - Diaz 
Rating:
1.0

I won't go back to this location anymore even though it is the nearest UHAUL location to my home because simply I don't trust the staff.

Jafar Naderi 
Rating:
5.0

Excellent service and ease of instructions

meh ran 
Rating:
5.0

Customer did not leave a comment.

frits vanderwal 
Rating:
5.0

Customer did not leave a comment.

Jovan Vukovic 
Rating:
5.0

Great service thanks

Jason Foster 
Rating:
2.0

Asked one of the guys to come take a look at the damage on the truck before I took it cause it didn't have damage stickers and he couldn't be bothered! Plus only 1/4 tank of fuel so I had to waist time fueling! Have your people care more!!

Ken Brenko 
Rating:
4.0

Customer did not leave a comment.

Christopher Holowenko 
Rating:
5.0

The person that checked out my stuff was very friendly with good customer service.She is one of the reasons I will keep coming.The place is also a great place but I'll appreciate it if we are allowed to pay according to the number of days we skipped checking out rather than pay for the entire month just because I was a week late.

Queen Emigbuan  |  Overall Experience 
Rating:
4.0

The girls at the front desk were excellent! Thank you.

Raj Gurung 
Rating:
4.0

Customer did not leave a comment.

ENJUM EFROZ 
Rating:
5.0

I needed to setup a small storage space for only a month and the folks the Dougall location were very friendly and accommodating. The office was even open on Sunday which was way better for me than waiting until Monday to get started. The unit itself was clean, seemed very secure, and heated which was nice during December access. I would definitely use this facility again if my needs warrant it.

paul guzyk  |  Overall Experience 
Rating:
5.0

Keep up the good work! This was our second hitch installed in the last 2 years, thank you!

Steve Piche 
Rating:
5.0

It’s cool though you can provide handy man for reduced rates

amna rashdi 
Rating:
5.0

Customer did not leave a comment.

ISRAEL kisembo 
Rating:
5.0

Customer did not leave a comment.

alexandr moskalev 
Rating:
5.0

Customer did not leave a comment.

Sital Singh 
Rating:
5.0

Customer did not leave a comment.

Muhammad Khan 
Rating:
2.0

Problem that I didn't receive the dolly I ordered. Also gas and truck were not examined as per usual. Last time it was better.

Maria Margaritis 
Rating:
5.0

Customer did not leave a comment.

kulbir dhuga 
Rating:
5.0

Manager, his name was Glenn I think. Was absolutely Awesome, great location great people great experience

James Labiak 
Rating:
1.0

They charge me extra money

karanveer singh 
Rating:
4.0

I find the young people that work there to be a personable and friendly which I like. The store itself appears while maintained. Have been there many many times over the years.

GREG CAMPBELL 
Rating:
5.0

Customer did not leave a comment.

Tyler Kimmball 
Rating:
5.0

Have the trucks start out with a full tank

KURT HUARD 
Rating:
5.0

Customer did not leave a comment.

Dain Meyer 
Rating:
3.0

Customer did not leave a comment.

nicholas helou 
Rating:
5.0

Nothing, the guys were great.

alexander usakov 
Rating:
5.0

Customer did not leave a comment.

charles karorero 
Rating:
5.0

Customer did not leave a comment.

frederick bagaporo 
Rating:
5.0

Customer service agent when I picked up the vehicle was very pleasant. However, when I dropped the truck off the female representative behind the counter was not very nice or friendly. She tried to belittle me from the minute I walked in the door,. Actually, she was quite rude. That’s before I even said one word., If you would like the better your customer service playback the video from the office when I returned the vehicle. December 12 2023 at 3:12 PM. Dougall store Windsor Ontario

Tom Armstrong 
Rating:
4.0

Customer did not leave a comment.

IRENE POWER 
Rating:
5.0

Customer did not leave a comment.

Cheng Ye 
Rating:
5.0

Customer did not leave a comment.

Carson Kalp  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard Selley 
Rating:
5.0

The truck was clean but it had a lot of issues . The oil pressure gauge kept going to 80 and the truck was very hesitant and kept turning off at the beginning, the radio didn’t work the headlights weren’t bright and could barely see at night

Ahmad Daaboul 
Rating:
4.0

Customer did not leave a comment.

Ian Desjardins 
Rating:
5.0

Customer did not leave a comment.

Giovanni Albidone 
Rating:
5.0

The best

Richard Selley 
Rating:
4.0

Customer did not leave a comment.

Adam DeMoor 
Rating:
5.0

Customer did not leave a comment.

PABLO Pecora 
Rating:
4.0

Customer did not leave a comment.

Val Savka 
Rating:
4.0

They did a nice jod

mike milani 
Rating:
5.0

Great service, and staff’s attitude. Thank you

Boguslaw Opalinski 
Rating:
5.0

Great staff!!

Susan Sabo  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

sandra murray  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Asifuddin Shaikh  |  Overall Experience 
Rating:
3.0

There was miscommunication in the beginning of my rental that lead to my storage unit being locked. I asked for reoccurring payment and the employee did not add it or it had been removed. I did not know. I rented a truck and after work, I went to remove items only to find out it had a seal on it. Thankfully wonderful manager rectified it. I was satisfied. She gave me an additional month free for the miscommunication however I kept getting emails saying I was past due when I wasn’t. It was very frustrating and annoying

Abdallah El-sayed  |  Overall Experience 
Rating:
5.0

Very friendly and helpful staff really enjoy dealing with them

Edmund Senedak  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Michael Gaetz  |  First Impressions 
Rating:
5.0

The ladies who work here are awesome. Great place great service 10/10 well done on hiring the staff at the dougall location

marla murray  |  Overall Experience 
Rating:
5.0

Yes, even though I have water damage to some of my stuff from a leak in the unit. Jaclyn was very helpful with offering an immediate solution, by offering a trap to cover the rest of my stuff and moving me to a new locker to avoid further issues. Jaclyn has done everything in her power to take care of not only my property but uhaul property as well., by moving me to a new locker she could have the leak taken care right away and maintain an income with that unit. I never had this feeling of appreciation before. You see I had a locker for almost 2 years after walker rd location. I never enjoyed going there cause it was out of the way from home and my neighboring locker was broken into. It is very convenient for me to stop and pick stuff up at my leisure here. Thank you to Jaclyn and the staff at this location ! Very professional and compassionate team.

JAMESD RIVARD  |  First Impressions 
Rating:
5.0

Fantastic

KEHINDE ADEBUSIYI  |  First Impressions 
Rating:
5.0

The staff was very empathetic to my needs and was able to resolve my situation with dignity. Thank you so much for making this move as simple as possible.

aaron garrick  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lawrence parent  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

dorothy peladeau  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christine Sumbry  |  First Impressions 
Rating:
2.0

Storage unit has holes in the roof. Customer service was horrible. Understaffed. When I asked if a truck could be moved that was blocking the exit, I was told it's not that persons job and they stormed off. I watched one of the workers back a van right into one of the units. He just laughed and walked away as if it never happened. Very poor place to rent a unit.

Jamie Nolan  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

mohammad alvi  |  Overall Experience 
Rating:
5.0

Excellent staff including Jaclyn, please give her a raise and promotion. This is exactly how Uhaul should be represented. Excellent service.

TUSHAR SHARMA  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Latoyia Grosse  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melodie Boivin  |  First Impressions 
Rating:
5.0

Keep up the good work

Greg garrod  |  First Impressions 
Rating:
2.0

There was water damage destroying more than half my stuff leaving moldy furniture and boxes. There was loads of mice fecal matter.

EVE SIMSON  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Mark OBrien  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Dan Jackson  |  First Impressions 
Rating:
3.0

The code for deactivation of the alarm is not working and no one has assisted me with it when I go to the facility and ask.

Lara Watanabe  |  Online Move In 
Rating:
1.0

fuch uhaul.

james barton  |  Overall Experience 
Rating:
4.0

THe staff at this facility were friendly and helpful considering Uhaul company sent me on a wild good chase 70 km away to pick up a one way rental!

Barbara Rovetti  |  First Impressions 
Rating:
2.0

The units light didn’t work, it leaked which ruined a piece of my furniture, and the handle to get in was very rusted and hard to open.

Wesley Major  |  Overall Experience 
Rating:
5.0

Counter person was very nice and very helpful.The only concern i have,as i drove to the storage unit,there was nails and screws on the asphalt,i was concerned i would get one in my tire but overall a great experience.

Brian Theaker  |  First Impressions 
Rating:
1.0

They ripped me off for a storage unit and made me make a double payment in order to get my stuff out. I would never ever recommend U-Haul to anyone looking for a storage unit

MAUREENJOSEPHINE COBB  |  Overall Experience 
Rating:
5.0

The Manger as well as thee staff are total complete Gentlemen and Ladies. Actually they are what I usually say " Class Act's".. They are always greeting me so Friendly, and most important with a Smile and usually say good morning .And upon Leaving they Always greet me Have a Wonderful Day MR.Curran Hope to see you again. This is WHY I will only DEAL with this Location as I am treated with the up most RESPECT. RESPECTFULLY JOHN CURRAN JR

JOHN CURRAN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Carson  |  First Impressions 
Rating:
5.0

Excellent customer

Amine Elkrerarsi  |  Overall Experience 
Rating:
5.0

The U HAUL on Dougal AVE in Windsor, Ontario has to be the most amazing Franchise's there is. The Ladies all 3 are "Class ACT LADIES" very polite helpful, informative. I will never hesitate to refer anyone to this Location due to how Awesome they are. Feel free to contact myself if needed JOHN CURRAN JR 226-759-8098. I strongly recommend they all 3 deserve a call for the professional service they showed me.

JOHN CURRAN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHERYLL BREMNER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Red Scorpion Painting  |  Overall Experience 
Rating:
5.0

When I was having problems finding my storage unit on your lot, I called the office and someone came out and helped me. The staff was friendly and helpful to me and my needs

barb mcdowell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANTONIO DALOISIO  |  Overall Experience 
Rating:
5.0

The guy at uhaul was amazing and not to bad looking

Lisa Aylesworth  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

matthew Chemello  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jeanette Pillon  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

SAI SIDDARTH ELLURU  |  Overall Experience 
Rating:
5.0

Special the new manager she's so use full help full and perfect person in this job.

SHAHRAM SEYEDNOURANI  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kim pillon  |  Overall Experience 
Rating:
5.0

Friendly staff try to be understanding in your needs try to help you best way possible look into your Bestway situation possible to help you and your need

SHAUN GILBERT  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wayne Ouellette  |  First Impressions 
Rating:
5.0

Ty for all your help when i needed it Moss

SHAUN GILBERT  |  First Impressions 
Rating:
3.0

Needs 24h climate control

Runy Shewsh  |  Overall Experience 
Rating:
2.0

I rented on a Monday. Hired a truck to move my stuff on Thursday, got there and your lock had not been removed. I payed 100 to have my stuff stored ok this truck until I could get your lock off.

Ron Mailloux  |  First Impressions 
Rating:
2.0

I waited 45 minutes because they gave my "reserved" storage unit away, and the waiting was rediculous!!! Nowhere to sit and in the start of a move, time is precious. So I would highly doubt using the storage again nor would I recommend it.. Sincerely Joanne Boyce

JOANNE BOYCE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ali Zolali  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ahmed KHAMIS  |  First Impressions 
Rating:
3.0

I had mouse droppings in boxes that had been chewed open. Two monthly payments were taken out after I moved out in good standing and even rented the equipment from you to move out. It took 4 phone calls for me to resolve this matter and have the monies put back on my card along with numerous hours of cleaning everything after discovering the mouse droppings.. The staff at the location were fantastic however.

Victoria Martin  |  Overall Experience 
Rating:
5.0

The employee that helped me was incredible.He new all information. I would definitely recommend this storage space to anyone that I know.

KARA ANDREA CHAPMAN  |  Overall Experience 
Rating:
5.0

Easy and convenient. I was also given a 1 month free storage unit when I rented a truck, which I actually ended up needing 👍🏼

Lamar Porter  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

gary wortley  |  Overall Experience 
Rating:
5.0

All service provided was excellent

max glassco  |  Overall Experience 
Rating:
3.0

I rented a unit for 1 month used it only for a week i went inside and closed it out ...well guess what i get a email the next month saying i have late charges for not paying .....this is unacceptable

leigh ann robertson  |  Overall Experience 
Rating:
5.0

Best people ever! They are always beyond my expectations! Super helpful, and they have the solution for your problem all the time, just amazing. I cant thank you enough guys! :)

Ali Ayyach  |  First Impressions 
Rating:
4.0

There was a female staff that (not sure what her name was) she was kinda rude and wasn't listening to what we were trying to tell her we wanted to do. We were at the Dougall Rd, location in Windsor ON

anita hoppe  |  Overall Experience 
Rating:
3.0

Only disadvantage was our payment was due on the 23 of every month. Only needed it until May 1st and would have had to pay the whole payment to keep it there an extra week. Had to find an alternative.

Dan Player  |  Overall Experience 
Rating:
5.0

The staff was friendly, helpful, and accommodating, the price was fair as well.

john benn  |  Overall Experience 
Rating:
5.0

Great service.

Amaka Awunor  |  Overall Experience 
Rating:
5.0

Excellent staff! Very helpful

Temitope Akanbi  |  Overall Experience 
Rating:
5.0

All went well thanks .

THOMAS Lumley  |  Reservation 
Rating:
5.0

Everyone was very accommodating. I felt secure with leaving my stuff there. Thank you so much. Bernice Rambert

bernice rembert  |  Overall Experience 
Rating:
5.0

Staff were very helpful and supportive. The facilities were clean and accessible.

Paul Boteju  |  Overall Experience 
Rating:
5.0

Everyone was very accommodating. Thanks a lot. Bernice Rambert

bernice rembert  |  Reservation 
Rating:
5.0

I haven't got my storage unit yet. But stopped by there. Very pleasant. Thank you

Tanya McAvoy  |  Reservation 
Rating:
4.0

all good

Elizabeth Harvey  |  Overall Experience 
Rating:
5.0

Great experience from start to end. From renting a trailer in Bruce Mines,ON ...to renting a storage unit in Windsor,ON where we moved to.

Claude St  |  Overall Experience 
Rating:
1.0

We thought remaining days paid for would be refunded. We asked the office employee who told us to read our contract. Last time we will be a U-Haul customer. Better service and rental policy elsewhere.

Chris Macleod  |  Overall Experience 
No reviews have been submitted for this location.

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