Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing. Systems were down delaying our rental pickup but a 50% discount on km’s was much appreciated
ROBERT L
Rating:
5.0
Younger guys working in there where more than helpful nice when you walk in somebody greets you even if they’re busy doing something that’s how customer service should be.
Jamie f
Rating:
5.0
The experience was very good. Not sure what could’ve been better.
Daniel S
Rating:
5.0
Excellent experience with U-Haul! The rental process was smooth and easy, the vehicle was clean and well-maintained, and everything went exactly as expected. Great customer service, professional staff, and no issues whatsoever. I would definitely rent from them again and highly recommend them to anyone looking for a reliable rental experience!
Omar K
Rating:
5.0
Drop off was the best part of the whole process, just handed the key and left. I also made the reservation late at night and in the morning a truck was available, it was a last minute decision and Uhaul was able to provide me a truck quick and easy.
Wesley M
Rating:
5.0
They went above and beyond.
Mohanad D
Rating:
1.0
Workers are always miserable here. They are more worried about playing on their phones.
Tony A
Rating:
5.0
It was great, The staff were wonderful.
Mohammad T
Rating:
4.0
Good at the register but I had to wait around 30 minutes to get my trailer then I got it on my self and the guy showed before I leave
Salah A
Rating:
1.0
Customer did not leave a comment.
MIKE V
|
Overall Experience
Rating:
5.0
The staff have been helpful and friendly during both rentals this year.
Craig S
Rating:
5.0
I would only recommend updating the return sooner in the system as it remained as outstanding for 2 days after I dropped it off and I was worried about receiving an incorrect late charge by mistake.
Bradley B
Rating:
3.0
see comment above
Shannon W
Rating:
5.0
Makes renting a truck enjoyable!
DAVID V
Rating:
5.0
Very understanding for when I was running late to return the trailer. They were flexible and accommodating for my needs.
Adrian C
Rating:
5.0
Easy Peasy, lemon squeezy. Good instructions. Np.
James R
Rating:
5.0
Nothings it’s excellent
Jessica B
Rating:
5.0
As always, great and helpful staff at this location.
Wilfried F
Rating:
5.0
Nothing everyone there was nice and friendly. They were helpful, and knew what they where talking about. They answered all of my questions.
Gail C
Rating:
4.0
Customer did not leave a comment.
ADAMTHOMAS S
Rating:
5.0
Customer did not leave a comment.
ALBERT B
Rating:
5.0
Easy to do business with
Philip W
Rating:
5.0
Thanks Uhaul team once again for going way above and beyond for an easy and successful moving experience. Thanks also for level of understanding of the hurdles in my move and helping me out without any issues whatsoever.
Mohammad C
Rating:
5.0
Best Uhaul experience so far. Very fast and helpful staff. Always giving a hand and go the extra mile. I even received a refund for the unused furniture pads.
Wilfried F
Rating:
5.0
Customer did not leave a comment.
debra l
Rating:
5.0
Customer did not leave a comment.
Chantal M
Rating:
5.0
Customer did not leave a comment.
mohanad s
Rating:
5.0
No
RAJESH S
Rating:
4.0
thank you
BRENDA N
Rating:
4.0
All good
Mavis A
Rating:
5.0
Customer did not leave a comment.
Jessica B
Rating:
5.0
Vary nice service
RASHID H
Rating:
5.0
Customer did not leave a comment.
Celeste S
Rating:
5.0
Customer did not leave a comment.
Hua w
Rating:
5.0
very impressed with the number of rental vehicles available, trucks, trailers and vans. Nice location, well laid out.
Brian H
Rating:
5.0
Superb and fast
ARTAN M
Rating:
5.0
Customer did not leave a comment.
Don D
Rating:
5.0
Customer did not leave a comment.
Jessica B
Rating:
5.0
The staff was awesome. Had a fuse that blew, they found it, replaced it and I was on my way
MIKE C
Rating:
5.0
Customer did not leave a comment.
HOSSEIN K
Rating:
5.0
Customer did not leave a comment.
Maurice L
Rating:
5.0
Customer did not leave a comment.
George M
Rating:
5.0
Customer did not leave a comment.
Daniel S
Rating:
5.0
Kind help courteous staff.
David T
Rating:
5.0
Everything was great.
Celeste S
Rating:
5.0
Customer did not leave a comment.
Kristee N
Rating:
4.0
Customer did not leave a comment.
Dawn D
Rating:
1.0
Short staffed. Waited nearly 10 mins with an other customer before a worker came. Not very professional to walk into an Establishment and have zero workers present. Regardless if they are busy or not. Anyway Not her fault they are short staffed. Then gave me a truck that was quarter tank. The employee said 1/4 tank I returned it quarter tank as I received it and got charged $16 extra. Paper showed 1/4 plus 1 hash. I should have verified before I took the truck but I was in a rush. I don’t care about the $16 it’s the principle. My fault I should have checked before leaving. The two ladies were nice not their fault. Who ever owns that location needs to tighten up and hire more staff.
Abdallah E
Rating:
5.0
The general manager was extremely kind and helpful, also very patient with me.
lena g
Rating:
4.0
That particular truck needs a lot of repair and the very dangerous thing is the breaks are very weak specially when making a turn makes a noise all that I noticed when I jumped on a freeway I was so scared driving that truck Please fixed the truck before you rented to other people and put their life in danger I paid almost $ 250 for one day I will send this complain to the transport ministry And the other department , I want someone from upper management person to contact me as soon as possible You guys have my phone number and email Thanks for your time
Ajaz M
Rating:
4.0
Customer did not leave a comment.
JAMES O
Rating:
5.0
Customer did not leave a comment.
Kevin P
Rating:
5.0
Customer did not leave a comment.
Craig S
Rating:
5.0
I will only go to this UHaul location because the staff is tremendously helpful and amazing every single visit! Always a pleasure!
TRACY K
Rating:
1.0
Customer did not leave a comment.
Venkata I
Rating:
5.0
Customer did not leave a comment.
TAREQ A
Rating:
5.0
Everything was great! Salesman was superb. Absolutely no complaints
Bev B
Rating:
5.0
Customer did not leave a comment.
margherita d
Rating:
3.0
Passenger mirror was broken
Joshua C
Rating:
3.0
gas level was below what was stated, i went in with a picture of the gas gauge and it was corrected!
Rick P
Rating:
5.0
Customer did not leave a comment.
Sean M
Rating:
5.0
Gentleman at the shop was great to deal with
Glenn H
Rating:
5.0
Refilling the truck after use is a full scam. I will never rent here again. I left there pissed.
Neil M
Rating:
5.0
Excellent customer service and very helpful staff. Only feedback was that the 4x8 trailer we rented was mostly clean but smelled unpleasant, like fried cooking. I would consider airing out trailers upon return inspection if odors are still present. Everything else was great.
christian m
Rating:
5.0
Customer did not leave a comment.
MD H
Rating:
5.0
Customer did not leave a comment.
MD H
Rating:
5.0
Windshield wiper fell off during heavy rain Friday in Windsor! Temporarily fixed it with cable tie
Bill P
Rating:
5.0
Customer did not leave a comment.
Moustafa Z
Rating:
5.0
U-Haul over all was horrible service. Was out of town in Milton and the trailer I rented was too small so I went in to a Milton U-Haul to rent a bigger one and leave the one I originally rented. They said I condo the whole rental was not used at all. Had to drive back to return the trailer and wasn’t able to pick up the golf cart I purchased. A complete waste of time and gas because U-Haul Milton wouldn’t take the original trailer I rented back and rent me the size I neo. Absolutely horrible customer service
MURRAY T
Rating:
5.0
Customer did not leave a comment.
Douglas M
Rating:
5.0
Customer did not leave a comment.
Tony M
Rating:
5.0
Not much. Staff was super helpful and made the experience pain free. Very much appreciated.
Jim P
Rating:
4.0
Very professional
Larry L
Rating:
5.0
Thanks for being reliable respectful and helpful
Deborah L
Rating:
4.0
Customer did not leave a comment.
Dara M
Rating:
5.0
Matteo was very helpful and thorough.
SCOTT N
Rating:
5.0
Customer did not leave a comment.
Stella K
Rating:
5.0
Customer did not leave a comment.
Jordan S
Rating:
5.0
Cloe and Moe were awesome to deal with!
William A
Rating:
5.0
The U-Haul team at Kanata, led by general manager, Mir, is a wonderful team. They understand customers' need and do their best to help customers. Well Done!
Wei L
Rating:
5.0
Customer did not leave a comment.
Steven F
Rating:
1.0
They planned to give me not working unit and they tried to fixed in the morning and the lady used lighter to connect the cable. I tired to help and I burn my finger. Anyway the reason for that my order was to drop off on other location and they wanted to give me the oldest trailer ever, delayed 1 hr and I told her I have flight and she had to give a good trailer but she didn’t give me paper work for the new trailer. The drop off location couldn’t track from where it came. It was a lot of mess and stress before international flight. They left many voice messages they didn’t receive the trailer however I got the receipt email. Someone need to train those guys
Bassem E
Rating:
5.0
Nothing everything is good 👍👍
SAHER Y
Rating:
1.0
Worst service I have ever experienced. They never seem to have what you actually ask for. I specifically requested a 10-foot truck for 48 hours, and I was told that I could not take it because it was the end of the month and there were other customers who would need the truck. I honestly don’t understand this. I was paying for the 48-hour rental, so why was I not allowed to rent the truck I requested? Instead, they offered me a van, which was not what I needed. This was extremely frustrating and inconvenient, especially when I had planned everything around having the proper truck for the move. Based on this experience, I do not recommend this location to anyone. The service was disappointing, and the whole experience was poorly handled.
Andrius D
Rating:
5.0
Nothing our service was excellent Matteo was helpful and knowledgeable
Rhonda B
Rating:
4.0
Your price per Kilometer is outrageous- l personally will figure out a positive alternative. I had a $19.95 van, put on 20 klm - that's not even a gallon of fuel used. I did not personally have time on moving day to top it up, l was ripped off with a $14.00 fee for fuel Total bill $76.80 for 20 klm - this 82 year old gentleman- is not happy....
Larry L
Rating:
5.0
Customer did not leave a comment.
gary m
Rating:
5.0
The young man that helped me was excellent. Courteous and professional.
Henrietta A
Rating:
5.0
Customer did not leave a comment.
Jamiu A
Rating:
5.0
Customer did not leave a comment.
ALBERT B
Rating:
5.0
Customer did not leave a comment.
Micheline F
Rating:
5.0
Emma and Muhammed provided great service - thank you!
randy l
Rating:
5.0
Customer did not leave a comment.
Sudheer N
Rating:
4.0
Customer did not leave a comment.
Wei L
Rating:
5.0
Thanks to Matteo the process went smooth. He was very helpful and got us set up an out the door in no time. Uhaul Dougall for the win!
Tyler W
Rating:
2.0
If a customer loses their receipt for boxes that they purchased, you claim to not be able to pull up that receipt by my name or my reservation purchase… So now I have a stack of boxes I'm stuck with
LAMAR P
Rating:
4.0
Hazeem is an amazing person. Answered all of our questions, made recommendations, and provided insight about the parts and the process.
Jason B
Rating:
3.0
Truck smelt like manure
Zaki A
Rating:
5.0
Customer did not leave a comment.
Halley R
Rating:
5.0
Took a few minutes to find the truck. Overall still a pleasant experience.
Hansel J
Rating:
5.0
Customer did not leave a comment.
KEITH B
Rating:
5.0
☆☆☆☆☆ EXCELLENT CUSTOMER SERVICE. I rented a trailer and recieved a month free storage locker which was super helpful and much appreciated. Between initially talking to Steve who was so pleasant, warm and professional that it wheeled me in and Matteo who impressed me with his knowledge and, professionalism and friendly personality when i got there by getting me all set up and squared away, it was a very positive experience. I will definitely be renting from them again in 2 weeks.
VIOLET P
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Paige H
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Brian T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Robin S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JENNIFER B
|
First Impressions
Rating:
5.0
The staff at the location on Dougall was fantastic to work with. So helpful and accommodating at every step of the rental process. I am looking forward to doing business with them again in the future.
RAYMOND B
|
Overall Experience
Rating:
5.0
Quick and efficient customer reps
GRYGORII L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
GARY H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
GARY H
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
CLOVIS S
|
Overall Experience
Rating:
5.0
Very friendly & helpful ..
mary t
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
CLOVIS S
|
First Impressions
Rating:
5.0
The manager, Hasan, was very helpful
Denise G
|
First Impressions
Rating:
5.0
It was easy and convenient to access my storage locker both during and after hours. The staff was helpful and courteous.
THOMAS S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
BRUCE R
|
Overall Experience
Rating:
5.0
Great experience they really held me out! Well definitely recommend!
BRYAN R
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
youyuan c
|
Overall Experience
Rating:
5.0
Great helpful workers
VICTOR P
|
Overall Experience
Rating:
5.0
I only got the unit to help a young lady with a baby who was living in the shelter. The free month enabled her time to find a place without worrying about losing her belongings. The staff were so helpful and friendly. Definitely recommend.
Jennifer G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
patrisha l
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ole P
|
Overall Experience
Rating:
4.0
I prepaid for a lock that I never got so that was nice
RYAN S
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
GOLDEN I
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MARK W
|
First Impressions
Rating:
2.0
Customer did not leave a comment.
Mike F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
asra d
|
Overall Experience
Rating:
5.0
Best ever
MURAT U
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Talal H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JORDAN E
|
Overall Experience
Rating:
5.0
Satisfied
STEPHEN T
|
Overall Experience
Rating:
5.0
I used 2 unit storages from end of March to end of November. Booking was easy. Driving to the storage for loading and unloading also was easy. There were no mold or bad stuff on my things even after 9 months. I was using unit 1005 and 2005 outside. I am not sure what were the access hours to the unit, i just know that my boys were able to put the moving boxes there in the middle of the night as we had to empty the house which was being sold by a morning. Self checkout option is a very good option for busy people. Because usually if we need to do that through the réceptionniste, that is going to take a long time as it is always a long queue of people there RECOMMENDATION to customers. Do ur reservation online or through the app, and just go for the key pickup there to save urself ur time Thanks to the store staff. I think U-Haul company should make some changes to the app to make it work faster Thanks again for the storages
Salome K
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Thomas S
|
Overall Experience
Rating:
1.0
I couldn't get inside the area where my storage space is located. I was at the location for more than an hour and had to go back without moving my things to the storage room. I have followed the process mentioned and when I try to open the entrance door it doesn't open. I contacted customer care multiple times and I was told by the agent that they contacted the store manager "the door might have been stuck". I requested the customer agent if there is any drive up storage available but there was none ready to use. I no longer need the space as I made another plan to store my things. I request to cancel my storage pace and request a full refund
Shravan K
|
Online Move In
Rating:
5.0
I dealt with Katie and Hassan that gave wonderful service! From day 1 first phone call asking questions to end dropping off thank you so much I felt blessed to have dealt with both Katie and Hasan! I also dealt with Shannon from customer service that was abrupt not helpful, disappointed with the service when I asked for the address to confirm where to pick up trailer she told me to google it. Wow-isn’t thy part of the job to help the customer?
SHERIN W
|
Overall Experience
Rating:
5.0
Great storage facility
KEHINDE A
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Paula H
|
First Impressions
Rating:
5.0
Excellent service and precise and timely support
Bharat N
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ray c
|
Overall Experience
Rating:
5.0
Friendly with a good sense of humor
ray c
|
First Impressions
Rating:
5.0
The person that checked out my stuff was very friendly with good customer service.She is one of the reasons I will keep coming.The place is also a great place but I'll appreciate it if we are allowed to pay according to the number of days we skipped checking out rather than pay for the entire month just because I was a week late.
Queen E
|
Overall Experience
Rating:
5.0
I needed to setup a small storage space for only a month and the folks the Dougall location were very friendly and accommodating. The office was even open on Sunday which was way better for me than waiting until Monday to get started. The unit itself was clean, seemed very secure, and heated which was nice during December access. I would definitely use this facility again if my needs warrant it.
paul g
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Shelly D
|
Overall Experience
Rating:
5.0
Great staff!!
Susan S
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
sandra m
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Asifuddin S
|
Overall Experience
Rating:
3.0
There was miscommunication in the beginning of my rental that lead to my storage unit being locked. I asked for reoccurring payment and the employee did not add it or it had been removed. I did not know. I rented a truck and after work, I went to remove items only to find out it had a seal on it. Thankfully wonderful manager rectified it. I was satisfied. She gave me an additional month free for the miscommunication however I kept getting emails saying I was past due when I wasn’t. It was very frustrating and annoying
Abdallah E
|
Overall Experience
Rating:
5.0
Very friendly and helpful staff really enjoy dealing with them
Edmund S
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Michael G
|
First Impressions
Rating:
5.0
The ladies who work here are awesome. Great place great service 10/10 well done on hiring the staff at the dougall location
MARLA m
|
Overall Experience
Rating:
5.0
Yes, even though I have water damage to some of my stuff from a leak in the unit. Jaclyn was very helpful with offering an immediate solution, by offering a trap to cover the rest of my stuff and moving me to a new locker to avoid further issues. Jaclyn has done everything in her power to take care of not only my property but uhaul property as well., by moving me to a new locker she could have the leak taken care right away and maintain an income with that unit. I never had this feeling of appreciation before. You see I had a locker for almost 2 years after walker rd location. I never enjoyed going there cause it was out of the way from home and my neighboring locker was broken into. It is very convenient for me to stop and pick stuff up at my leisure here. Thank you to Jaclyn and the staff at this location ! Very professional and compassionate team.
JAMESD R
|
First Impressions
Rating:
5.0
Fantastic
KEHINDE A
|
First Impressions
Rating:
5.0
The staff was very empathetic to my needs and was able to resolve my situation with dignity. Thank you so much for making this move as simple as possible.
Aaron g
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
lawrence p
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
dorothy p
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Christine S
|
First Impressions
Rating:
2.0
Storage unit has holes in the roof. Customer service was horrible. Understaffed. When I asked if a truck could be moved that was blocking the exit, I was told it's not that persons job and they stormed off. I watched one of the workers back a van right into one of the units. He just laughed and walked away as if it never happened. Very poor place to rent a unit.
JAMIE N
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
mohammad a
|
Overall Experience
Rating:
5.0
Excellent staff including Jaclyn, please give her a raise and promotion. This is exactly how Uhaul should be represented. Excellent service.
TUSHAR S
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Latoyia G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Melodie B
|
First Impressions
Rating:
5.0
Keep up the good work
Greg g
|
First Impressions
Rating:
2.0
There was water damage destroying more than half my stuff leaving moldy furniture and boxes. There was loads of mice fecal matter.
EVE S
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Mark O
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Dan J
|
First Impressions
Rating:
3.0
The code for deactivation of the alarm is not working and no one has assisted me with it when I go to the facility and ask.
Lara W
|
Online Move In
Rating:
1.0
fuch uhaul.
james b
|
Overall Experience
Rating:
4.0
THe staff at this facility were friendly and helpful considering Uhaul company sent me on a wild good chase 70 km away to pick up a one way rental!
Barbara R
|
First Impressions
Rating:
2.0
The units light didn’t work, it leaked which ruined a piece of my furniture, and the handle to get in was very rusted and hard to open.
Wesley M
|
Overall Experience
Rating:
5.0
Counter person was very nice and very helpful.The only concern i have,as i drove to the storage unit,there was nails and screws on the asphalt,i was concerned i would get one in my tire but overall a great experience.
Brian T
|
First Impressions
Rating:
1.0
They ripped me off for a storage unit and made me make a double payment in order to get my stuff out. I would never ever recommend U-Haul to anyone looking for a storage unit
MAUREENJOSEPHINE C
|
Overall Experience
Rating:
5.0
The Manger as well as thee staff are total complete Gentlemen and Ladies. Actually they are what I usually say " Class Act's".. They are always greeting me so Friendly, and most important with a Smile and usually say good morning .And upon Leaving they Always greet me Have a Wonderful Day MR.Curran Hope to see you again. This is WHY I will only DEAL with this Location as I am treated with the up most RESPECT. RESPECTFULLY JR
JOHN C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
David C
|
First Impressions
Rating:
5.0
Excellent customer
Halima B
|
Overall Experience
Rating:
5.0
The U HAUL on Dougal AVE in Windsor, Ontario has to be the most amazing Franchise's there is. The Ladies all 3 are "Class ACT LADIES" very polite helpful, informative. I will never hesitate to refer anyone to this Location due to how Awesome they are. Feel free to contact myself if needed JR [redacted]. I strongly recommend they all 3 deserve a call for the professional service they showed me.
JOHN C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
SHERYLL B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Red S
|
Overall Experience
Rating:
5.0
When I was having problems finding my storage unit on your lot, I called the office and someone came out and helped me. The staff was friendly and helpful to me and my needs
barb m
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ANTONIO D
|
Overall Experience
Rating:
5.0
The guy at uhaul was amazing and not to bad looking
Lisa A
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
matthew C
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Jeanette P
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
SAI S
|
Overall Experience
Rating:
5.0
Special the new manager she's so use full help full and perfect person in this job.
SHAHRAM S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
kim p
|
Overall Experience
Rating:
5.0
Friendly staff try to be understanding in your needs try to help you best way possible look into your Bestway situation possible to help you and your need
SHAUN G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Wayne O
|
First Impressions
Rating:
5.0
Ty for all your help when i needed it Moss
SHAUN G
|
First Impressions
Rating:
3.0
Needs 24h climate control
Runy S
|
Overall Experience
Rating:
2.0
I rented on a Monday. Hired a truck to move my stuff on Thursday, got there and your lock had not been removed. I payed 100 to have my stuff stored ok this truck until I could get your lock off.
Ron M
|
First Impressions
Rating:
2.0
I waited 45 minutes because they gave my "reserved" storage unit away, and the waiting was rediculous!!! Nowhere to sit and in the start of a move, time is precious. So I would highly doubt using the storage again nor would I recommend it.. Sincerely
JOANNE B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ali Z
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ahmed K
|
First Impressions
Rating:
3.0
I had mouse droppings in boxes that had been chewed open. Two monthly payments were taken out after I moved out in good standing and even rented the equipment from you to move out. It took 4 phone calls for me to resolve this matter and have the monies put back on my card along with numerous hours of cleaning everything after discovering the mouse droppings.. The staff at the location were fantastic however.
Victoria M
|
Overall Experience
Rating:
5.0
The employee that helped me was incredible.He new all information. I would definitely recommend this storage space to anyone that I know.
KARA A
|
Overall Experience
Rating:
5.0
Easy and convenient. I was also given a 1 month free storage unit when I rented a truck, which I actually ended up needing 👍🏼
Lamar P
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
gary w
|
Overall Experience
Rating:
5.0
All service provided was excellent
max g
|
Overall Experience
Rating:
3.0
I rented a unit for 1 month used it only for a week i went inside and closed it out ...well guess what i get a email the next month saying i have late charges for not paying .....this is unacceptable
leigh a
|
Overall Experience
Rating:
5.0
Best people ever! They are always beyond my expectations! Super helpful, and they have the solution for your problem all the time, just amazing. I cant thank you enough guys! :)
Ali A
|
First Impressions
Rating:
4.0
There was a female staff that (not sure what her name was) she was kinda rude and wasn't listening to what we were trying to tell her we wanted to do. We were at the Dougall Rd, location in Windsor ON
anita h
|
Overall Experience
Rating:
3.0
Only disadvantage was our payment was due on the 23 of every month. Only needed it until May 1st and would have had to pay the whole payment to keep it there an extra week. Had to find an alternative.
Dan P
|
Overall Experience
Rating:
5.0
The staff was friendly, helpful, and accommodating, the price was fair as well.
john b
|
Overall Experience
Rating:
5.0
Great service.
Amaka A
|
Overall Experience
Rating:
5.0
Excellent staff! Very helpful
Temitope A
|
Overall Experience
Rating:
5.0
All went well thanks .
THOMAS L
|
Reservation
Rating:
5.0
Everyone was very accommodating. I felt secure with leaving my stuff there. Thank you so much. Rambert
bernice r
|
Overall Experience
Rating:
5.0
Staff were very helpful and supportive. The facilities were clean and accessible.
Paul B
|
Overall Experience
Rating:
5.0
Everyone was very accommodating. Thanks a lot. Rambert
bernice r
|
Reservation
Rating:
5.0
I haven't got my storage unit yet. But stopped by there. Very pleasant. Thank you
Tanya M
|
Reservation
Rating:
4.0
all good
Elizabeth H
|
Overall Experience
Rating:
5.0
Great experience from start to end. From renting a trailer in Bruce Mines,ON ...to renting a storage unit in Windsor,ON where we moved to.
Claude S
|
Overall Experience
Rating:
1.0
We thought remaining days paid for would be refunded. We asked the office employee who told us to read our contract. Last time we will be a U-Haul customer. Better service and rental policy elsewhere.
