You need more staff. Always waiting there. Why would the same people who were waiting on customers in front be receiving vehicles when they are returned while people are standing in line. Staff that was there were very professional just overworked. Where was the manger Mr Joe Showen. He needs a good kick in the you know where.JAYRANDALWILLIAM F.
Customer Reviews for U-Haul Moving & Storage of Windsor
Windsor, ON N9E1R9
(EC Row and Dougal)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Truck was dirty inside out, Overcharge us with after hours fee of $20, all thought I dropped off drying business hoursJad H.
El cliente no dejó un comentario.Mitchell F.
The service was not acceptable.guangrui G.
Had a problem understanding the sales clerk, therefore, information given was quite confusing. Plenty of good working equipment to choose from.LUTHER PHILANDER E.
I ordered online. I asked for a 15 foot truck for 8 hours. I input all my info online. When I got there I waited 10 minutes to get service and then had to repeat all my information. Then she gave me a 10 foot truck for 5.5 hours.CARLYP L.
El cliente no dejó un comentario.Diana K.
El cliente no dejó un comentario.Damian O.
I ordered a 26' truck on the phone with Uhual phone centre. A regional coordinator called back and confirmed the availability with us for a truck to picked up in amherstburg. When we went to pick up the truck it was a 15' and totally useless. I had to drive 40 minutes and wait for Dougal location to open with men sitting and waiting for 2 hours to load. Then the best you had was a 20. My 2 day move became a 3 day move. Not impressed at all.Ty C.
El cliente no dejó un comentario.Wayne S.
No suggestions.KENDALJ M.
El cliente no dejó un comentario.BELAL A.
Great rentslMartha H.
Awesome staff from being able to move my appointment reservation up from the time I originally set up! Can hook me up and then hooking! All Pleasant and my two Huskies enjoyed their attention as well! Will always be a repeat customer! Thanks again guys! Regards, Dean Cresswell Sr.Dean C.
Thank you for nice serviceHIAM N.
El cliente no dejó un comentario.Paul L.
The staff was amazing hard working and very accommodating. It was a busy Friday of the labour day weekend, I witnessed a customer being very rude to your staff and your staff handled it very well and professionally, these guys & gals work very hard and you at U Haul location on Dougall and you should be very proud of them and their hard work Krystan BattagelloKrystan B.
Instead of offering a free month storage, offer % discount for next rental within a set time period? Did not feel comfortable that the vehicle was sanitized from previous rental? But vehicle was clean and rental time was quick. Gracias.Food Basics A.
El cliente no dejó un comentario.David T.
El cliente no dejó un comentario.Rodrigo C.
I called this location first fr a trailer said they did have one for the day I needed it. So I called Forest glade location they didn't have one but they located one in Essex great booked it . Got to Essex to pickup and they did not have the one I need they found me one back at Dougall location the kid in Essex went out of his way for .was not impressed with all the driving I did to finally get the trailer. Not happy with dougall locationMARKA L.
El cliente no dejó un comentario.Andrew M.
Many thanks for a great month with your truck! The f-150 is much better on gas than the Chevy Silverado! But I missed the bumper step that the Chevy has!!TRACYL K.
El cliente no dejó un comentario.JOSEPH M.
this place doesn't have enough people to attend customers. They are always multi-tasking and keep customers waiting.Mauricio V.
El cliente no dejó un comentario.Kim B.
I did not choose to go to this location. My "reservation" was transferred here. Not happy that I had to go to an outlet far away. I had arranged to pick up close to home.JAMESEDWARD K.
El cliente no dejó un comentario.Robert B.
El cliente no dejó un comentario.Bradley E.
No staff. There was 6 people in line waiting. I waited a total of 47 minutes to return my trailer. There was a 20 foot truck parked in the entrance of this location when I arrived, blocking traffic, when I left almost an hour later, it was still there parked in the entrance. When I complained to the agent, she said they are understaffed. You're about to lose a lot of business from me. I come there every other day practically, but this is starting to get out of handJustin R.
El cliente no dejó un comentario.ALFRED R.
Can't complain about the store I am a little disappointed by the automated return system and being charged a full day when I returned it less than 2 hours after the store closedJames C.
Great and friendly staff came right to the truck, easy and simple drop off.CLAYTON W W.
El cliente no dejó un comentario.ALEXIS L.
El cliente no dejó un comentario.ALEXIS L.
El cliente no dejó un comentario.Xiao S.
Speed up the extremely slow service.Frank D.
Location and staff were ok, but when we rented a 26" truck and were told we could only get a 15 foot truck the day before we needed it, the person really didn't seem concerned about how this would impact our move. I was told there were no 26" trucks and they don't rent them for out of town, yet the system let me book one. There was one in the yard when I went to pick up my truck, after speaking with the person who was there renting it, I learned he booked his rental earlier that week. Uhaul was not very accommodating causing many extra hours of time, and doubling the labour cost of the people I hired to help with the move. Won't be renting from Uhaul again.David F.
Too much wait time and a lengthy process to get the rental vehicle. I spent 1 hour at the location just to get the vehicle.Vipinchandra J.
Pick up Location was wrong. They also called to say that the drop off was late when I dropped the truck off EARLY! Poor customer serviceJUSTIN H.
I found the trailer dragged when being pulled, like the brakes were engaged. This was harder on the truck and increased my fuel consumption. However the people who took care of me at this location were awesome.GREGORY E.
El cliente no dejó un comentario.Eduardo T.
El cliente no dejó un comentario.HUSSAIN A.
El cliente no dejó un comentario.James K.
El cliente no dejó un comentario.Spencer K.
El cliente no dejó un comentario.John M.
El cliente no dejó un comentario.BRIAN F.
El cliente no dejó un comentario.Justin R.
El cliente no dejó un comentario.John R.
Reasonable rent but expensive mileage rateYassir E.
El cliente no dejó un comentario.Juan G.
El cliente no dejó un comentario.Linda F.
El cliente no dejó un comentario.Mackenzie M.
Employee was rude and unprofessionalMaxwell F.
The person who handled my check-in was terrible. Couldn't find my reservation. Told me the cost was in US dollars. I could go on and on about the comedy of ridiculous things that happened with her.CHARLES R.
El cliente no dejó un comentario.Tom S.
I was charged $500 for no reason. Something was recorded that I drove over 200km. I only drove 12km The issue was resolved but I'm still waiting for a refund back!Caterina G.
Not that good but okROKHAN K.
The staff at this location are below average for customer relations, it appears to be mightily understaffed and the current staff are noticeably burned out and uninterested.Deshawn B.
El cliente no dejó un comentario.Rhonda L.
El cliente no dejó un comentario.Timothy F.
El cliente no dejó un comentario.Mike E.
El cliente no dejó un comentario.DAVID C.
El cliente no dejó un comentario.abigial L.
The staff were efficient , fast and very accomodating. Young staff too but very good and well knowledged.Michelle M.
El cliente no dejó un comentario.DIane G.
Tried to charge me mileage "over"..was compensated for mileage because I had to pick up the vehicle from outside my area. All in all the customer service was very good...but organization wise it was extremely frustrating and seemed very unorganized. (Ie- different pick up times, different drop off locations...had to call numerous times to confirm)...added unnecessary stress to an already stressful daySEANBRADLEY W.
The guy that worked was so kind and helpful...and understood I was frustrated cuz the woman on the 1800 number made me drive all around to find my storage...Buy thru it all that gentleman at mcdougall was calm and again so kind.....CATHERINE H.
Amazing staffZYAD I.
I was charged for damage protection even though I did not choose it. I made my reservation online, checked off no coverage because I pay for additional coverage through my insurance company, and then was charged and was told there was nothing they can do about itJustin R.
Dave who was down from London was awesome. He went out of his way to figure out I needed a fuse so my wiring would work so I could rent a trailer.JOHNC G.
El cliente no dejó un comentario.Flora D.
To improve for the next customer you need to have better option when what was reserved is no longer available. Also answer the phone faster at the uhaul location.Josue M.
El cliente no dejó un comentario.ToddDonna S.
El cliente no dejó un comentario.David E.
The charges need to be better laid out on the contractAlexander P.
Hire more staffBETHA S.
Overall Uhall experience bad, called me day before telling me 20ft truck not available...moving is stressful as is, having to deal with this last minute was not funMILAN A.
Charged me twice and overage overge for miles spent. Will dispute once charges are finalized.FARIS Z.
The person who provided me the customer service was very efficient and courteous.Michael G.
As usual Uhaul on Dougall Ave was fantastic, truck was ready for p/u on time. I used online rental process with credit card and all went as planned. GraciasRobert B.
El cliente no dejó un comentario.DAVID L.
Need more staff on weekends. 2 staff to deal with a line up out to the curb! I had a reservation but waited in line for over 40 mins to pick up a van for a 3 hour rental, leaving me with 2 hours to actually use the van. Mileage and gas tank readings were not what was on my rental sheet but I didn't want to go back into that huge line to argue it. No walk around inspection of the vehicle. I put extra gas in so I wouldn't get charged for the discrepancy with the paperwork for a short trip to take a mattress to the dump. That line was ridiculous. At least have one line for reservations and 1 for other rentals. There were also several customers waiting outside for propane but nobody to serve them. A guy was waiting outside for over half an hour and then told he had to get to the back of the rental line outside (over 20 people thick) if he wanted to be served for propane. Not a good way to run a business. I wouldn't go to this location again. I felt so bad for those staff members. So many angry customers and it wasn't their fault at all just way too understaffed. Clearly uhaul has the sales to warrant more staff.JULIE F.
Amazing service, quickSourav T.
El cliente no dejó un comentario.DANIEL C.
El cliente no dejó un comentario.CHRISTOPHERA R.
Long wait lines. Truck didn't have a full tank of gas. Returning it with with the desired quantity of gas is a money grab. You either didn't fill up enough and have to pay extra, or you over fill it.Thiago F.
El cliente no dejó un comentario.Christopher B.
El cliente no dejó un comentario.Yasser S.
Friendly staff, good service, only complaint is the mileage charge I found excessive. Otherwise overall great experience.Sidney J.
El cliente no dejó un comentario.Rakeshkumar P.
Always a great experience from uhaul. Thanks.Darren H.
Size of truck which I had confirmed 3 hours prior was overbooked. The customer care rep was very apologetic and offered a smaller vehicle for a longer time frame. Very busy morning and staff were doing their best to help everyone.ROBYNDANAE R.
Better access to parking lot when returning truckJONS B.
not very cleanLI Z.
El cliente no dejó un comentario.JOHN T.
Just keep up the Good work. Thanks.Rakesh S.
El cliente no dejó un comentario.MOHAMADYOUNOS K.
El cliente no dejó un comentario.Jeanette P. | Overall Experience
El cliente no dejó un comentario.SAI SIDDARTH E. | Overall Experience
Special the new manager she's so use full help full and perfect person in this job.SHAHRAM S. | Overall Experience
El cliente no dejó un comentario.kim p. | Overall Experience
Friendly staff try to be understanding in your needs try to help you best way possible look into your Bestway situation possible to help you and your needSHAUN G. | Overall Experience
El cliente no dejó un comentario.Wayne O. | First Impressions
Ty for all your help when i needed it MossSHAUN G. | First Impressions
Needs 24h climate controlRuny S. | Overall Experience
I rented on a Monday. Hired a truck to move my stuff on Thursday, got there and your lock had not been removed. I payed 100 to have my stuff stored ok this truck until I could get your lock off.Ron M. | First Impressions
I waited 45 minutes because they gave my "reserved" storage unit away, and the waiting was rediculous!!! Nowhere to sit and in the start of a move, time is precious. So I would highly doubt using the storage again nor would I recommend it.. Sincerely Joanne BoyceJOANNE B. | First Impressions
Easy and convenient. I was also given a 1 month free storage unit when I rented a truck, which I actually ended up needing 👍🏼Lamar P. | First Impressions
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
¡U-Haul es el instalador de enganches N.° 1 de América del Norte!
Propane service delivered straight to your door!