Customer Reviews for U-Haul Moving & Storage of Windsor

4,412 comentarios

2890 Dougall Ave   Windsor, ON N9E1R9
(EC Row and Dougal)

(519) 966-3880

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(519) 966-3880

2890 Dougall Ave
Windsor, ON N9E1R9
(EC Row and Dougal)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Vehicle ran great but gas mileage terrible

RANDYR P. 
Clasificación:
5.0

I dont know what you can do to improve. The staff was very fast and efficient. My rental was very easy and equipment was as stated. Keep on being AWESOME

JOHN B. 
Clasificación:
5.0

Very helpful

matt M. 
Clasificación:
4.0

The van should have been washed before it was rented

Gary B. 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANK T. 
Clasificación:
5.0

Staff was friendly, quick and professional.

ROBERT D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Keith A. 
Clasificación:
3.0

Nothing I can think of

DOUGLAS H. 
Clasificación:
5.0

El cliente no dejó un comentario.

THEODORE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

George M. 
Clasificación:
3.0

Closes too early on Sundays. Makes drop off impossible if you have technical problems

Victoria L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel C. 
Clasificación:
5.0

U have a good customer service

James K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin A. 
Clasificación:
4.0

Everything went smoothly. Parking is a little tight.

Guy J. 
Clasificación:
5.0

El cliente no dejó un comentario.

J-Andre L. 
Clasificación:
5.0

El cliente no dejó un comentario.

FRASERA P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cheryl R. 
Clasificación:
5.0

El cliente no dejó un comentario.

XUE FENG T. 
Clasificación:
5.0

El cliente no dejó un comentario.

MOHANAD A. 
Clasificación:
3.0

El cliente no dejó un comentario.

frank Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gursimran S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Daniel M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott L. 
Clasificación:
3.0

El cliente no dejó un comentario.

JINOY V. 
Clasificación:
3.0

Customers should have a ten minute limit on renting a vehicle. Signs should be posted. When I was there there was a lineup to the street because two people could not get their act together at the desk. Saturday morning there should be more than two people on rental duty. Chairs available to sit down would be nice. This is not a reflection on the staff. They were doing their best. I had a reservation for a vehicle but still had to wait a long time. Should be a desk for reserved clients. What is the point of reserving a vehicle if you have to wait anyway?

DAVIDJ M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JONL H. 
Clasificación:
1.0

Very long waits to pick up and drop off

DANIELJ D. 
Clasificación:
5.0

El cliente no dejó un comentario.

GILLES L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hadr L. 
Clasificación:
4.0

You need to improve the system regarding how much gas is in the truck when we are taking the truck and when we are returning it. For example I had to relief the tank 3 different time to get the correct amount of gas needed. My suggestion is to link it with MPG Mile/Gallon ( Km/ Litter. It means if you fixed the stander that if you drive 10 miles then you need to fill the 1 Gallon ( according to Vehicle type).. in that ea

NADEEM M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Douglas F. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARDK H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew M. 
Clasificación:
4.0

El cliente no dejó un comentario.

WILLIAM H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Asim A. 
Clasificación:
5.0

Got charged for 2 days, but I only had 6 hours of usage. I don't know what's going on.

LEI D. 
Clasificación:
1.0

El cliente no dejó un comentario.

Vijay Krishna A. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALLANROGER B. 
Clasificación:
3.0

When we went to drop off the truck at 12:03 am after a very exhausting day of moving, the drop-off still was not the correct Dougall Avenue location, and therefore, we couldn't drop the truck off. We had to wait over 15 minutes on the phone for the very nice customer service rep to answer, and then change the location so we could drop the truck off...then we had to take pictures....and all of that if we didn't want you guys to charge us another $20...and THEN you charge us $6.51 for us going to Amherstburg to drop off some of the furniture instead of straight from London to Windsor. Really u-haul? Both of these charges feel so much like nickel and dime-ing. And after an exhausting day of moving, was soooooo stressful. Not sure why getting a little more money from us is worth us leaving with the feeling that you don't value your customers and want to try to trick or inconvenience us just to get some more coin. Anyway, that's my feedback. The truck worked well for us, but we don't have a good feeling about dealing with u-haul.

IANM B. 
Clasificación:
3.0

You need more staff. Always waiting there. Why would the same people who were waiting on customers in front be receiving vehicles when they are returned while people are standing in line. Staff that was there were very professional just overworked. Where was the manger Mr Joe Showen. He needs a good kick in the you know where.

JAYRANDALWILLIAM F. 
Clasificación:
2.0

Truck was dirty inside out, Overcharge us with after hours fee of $20, all thought I dropped off drying business hours

Jad H. 
Clasificación:
5.0

Nothing.

Greg G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mitchell F. 
Clasificación:
1.0

The service was not acceptable.

guangrui G. 
Clasificación:
5.0

Had a problem understanding the sales clerk, therefore, information given was quite confusing. Plenty of good working equipment to choose from.

LUTHER PHILANDER E. 
Clasificación:
3.0

I ordered online. I asked for a 15 foot truck for 8 hours. I input all my info online. When I got there I waited 10 minutes to get service and then had to repeat all my information. Then she gave me a 10 foot truck for 5.5 hours.

CARLYP L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Diana K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Damian O. 
Clasificación:
4.0

I ordered a 26' truck on the phone with Uhual phone centre. A regional coordinator called back and confirmed the availability with us for a truck to picked up in amherstburg. When we went to pick up the truck it was a 15' and totally useless. I had to drive 40 minutes and wait for Dougal location to open with men sitting and waiting for 2 hours to load. Then the best you had was a 20. My 2 day move became a 3 day move. Not impressed at all.

Ty C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wayne S. 
Clasificación:
5.0

Ninguno

Inam P. 
Clasificación:
5.0

No suggestions.

KENDALJ M. 
Clasificación:
5.0

El cliente no dejó un comentario.

BELAL A. 
Clasificación:
5.0

Great rentsl

Martha H. 
Clasificación:
5.0

Awesome staff from being able to move my appointment reservation up from the time I originally set up! Can hook me up and then hooking! All Pleasant and my two Huskies enjoyed their attention as well! Will always be a repeat customer! Thanks again guys! Regards, Dean Cresswell Sr.

Dean C. 
Clasificación:
5.0

Thank you for nice service

HIAM N. 
Clasificación:
4.0

El cliente no dejó un comentario.

Paul L. 
Clasificación:
5.0

The staff was amazing hard working and very accommodating. It was a busy Friday of the labour day weekend, I witnessed a customer being very rude to your staff and your staff handled it very well and professionally, these guys & gals work very hard and you at U Haul location on Dougall and you should be very proud of them and their hard work Krystan Battagello

Krystan B. 
Clasificación:
4.0

Instead of offering a free month storage, offer % discount for next rental within a set time period? Did not feel comfortable that the vehicle was sanitized from previous rental? But vehicle was clean and rental time was quick. Gracias.

Food Basics A. 
Clasificación:
5.0

El cliente no dejó un comentario.

David T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rodrigo C. 
Clasificación:
2.0

I called this location first fr a trailer said they did have one for the day I needed it. So I called Forest glade location they didn't have one but they located one in Essex great booked it . Got to Essex to pickup and they did not have the one I need they found me one back at Dougall location the kid in Essex went out of his way for .was not impressed with all the driving I did to finally get the trailer. Not happy with dougall location

MARKA L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew M. 
Clasificación:
5.0

Many thanks for a great month with your truck! The f-150 is much better on gas than the Chevy Silverado! But I missed the bumper step that the Chevy has!!

TRACYL K. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH M. 
Clasificación:
3.0

this place doesn't have enough people to attend customers. They are always multi-tasking and keep customers waiting.

Mauricio V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kim B. 
Clasificación:
3.0

I did not choose to go to this location. My "reservation" was transferred here. Not happy that I had to go to an outlet far away. I had arranged to pick up close to home.

JAMESEDWARD K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bradley E. 
Clasificación:
1.0

No staff. There was 6 people in line waiting. I waited a total of 47 minutes to return my trailer. There was a 20 foot truck parked in the entrance of this location when I arrived, blocking traffic, when I left almost an hour later, it was still there parked in the entrance. When I complained to the agent, she said they are understaffed. You're about to lose a lot of business from me. I come there every other day practically, but this is starting to get out of hand

Justin R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALFRED R. 
Clasificación:
4.0

Can't complain about the store I am a little disappointed by the automated return system and being charged a full day when I returned it less than 2 hours after the store closed

James C. 
Clasificación:
5.0

Great and friendly staff came right to the truck, easy and simple drop off.

CLAYTON W W. 
Clasificación:
1.0

El cliente no dejó un comentario.

ALEXIS L. 
Clasificación:
2.0

El cliente no dejó un comentario.

ALEXIS L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Xiao S. 
Clasificación:
2.0

Speed up the extremely slow service.

Frank D. 
Clasificación:
3.0

Location and staff were ok, but when we rented a 26" truck and were told we could only get a 15 foot truck the day before we needed it, the person really didn't seem concerned about how this would impact our move. I was told there were no 26" trucks and they don't rent them for out of town, yet the system let me book one. There was one in the yard when I went to pick up my truck, after speaking with the person who was there renting it, I learned he booked his rental earlier that week. Uhaul was not very accommodating causing many extra hours of time, and doubling the labour cost of the people I hired to help with the move. Won't be renting from Uhaul again.

David F. 
Clasificación:
1.0

Too much wait time and a lengthy process to get the rental vehicle. I spent 1 hour at the location just to get the vehicle.

Vipinchandra J. 
Clasificación:
1.0

Pick up Location was wrong. They also called to say that the drop off was late when I dropped the truck off EARLY! Poor customer service

JUSTIN H. 
Clasificación:
4.0

I found the trailer dragged when being pulled, like the brakes were engaged. This was harder on the truck and increased my fuel consumption. However the people who took care of me at this location were awesome.

GREGORY E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eduardo T. 
Clasificación:
4.0

El cliente no dejó un comentario.

HUSSAIN A. 
Clasificación:
5.0

El cliente no dejó un comentario.

James K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Spencer K. 
Clasificación:
5.0

El cliente no dejó un comentario.

John M. 
Clasificación:
4.0

El cliente no dejó un comentario.

BRIAN F. 
Clasificación:
2.0

El cliente no dejó un comentario.

Justin R. 
Clasificación:
5.0

El cliente no dejó un comentario.

John R. 
Clasificación:
4.0

Reasonable rent but expensive mileage rate

Yassir E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Juan G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda F. 
Clasificación:
3.0

El cliente no dejó un comentario.

Mackenzie M. 
Clasificación:
1.0

Employee was rude and unprofessional

Maxwell F. 
Clasificación:
4.0

The person who handled my check-in was terrible. Couldn't find my reservation. Told me the cost was in US dollars. I could go on and on about the comedy of ridiculous things that happened with her.

CHARLES R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tom S. 
Clasificación:
1.0

I was charged $500 for no reason. Something was recorded that I drove over 200km. I only drove 12km The issue was resolved but I'm still waiting for a refund back!

Caterina G. 
Clasificación:
3.0

Not that good but ok

ROKHAN K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeanette P.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

SAI SIDDARTH E.  |  Overall Experience 
Clasificación:
5.0

Special the new manager she's so use full help full and perfect person in this job.

SHAHRAM S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

kim p.  |  Overall Experience 
Clasificación:
5.0

Friendly staff try to be understanding in your needs try to help you best way possible look into your Bestway situation possible to help you and your need

SHAUN G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Wayne O.  |  First Impressions 
Clasificación:
5.0

Ty for all your help when i needed it Moss

SHAUN G.  |  First Impressions 
Clasificación:
3.0

Needs 24h climate control

Runy S.  |  Overall Experience 
Clasificación:
2.0

I rented on a Monday. Hired a truck to move my stuff on Thursday, got there and your lock had not been removed. I payed 100 to have my stuff stored ok this truck until I could get your lock off.

Ron M.  |  First Impressions 
Clasificación:
2.0

I waited 45 minutes because they gave my "reserved" storage unit away, and the waiting was rediculous!!! Nowhere to sit and in the start of a move, time is precious. So I would highly doubt using the storage again nor would I recommend it.. Sincerely Joanne Boyce

JOANNE B.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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