Customer Reviews for U-Haul Moving & Storage of Windsor

4,493 reviews

2890 Dougall Ave   Windsor, ON N9E1R9
(EC Row and Dougal)

(519) 966-3880

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(519) 966-3880

2890 Dougall Ave
Windsor, ON N9E1R9
(EC Row and Dougal)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Service by the staff was excellent. However, it's time that U-haul got a Canadian website. I don't think it is reasonable in today's day and age that a company the size of u-haul can't figure out the difference between miles/KM's, states/provinces.

Kieth A. 
Rating:
5.0

Customer did not leave a comment.

ANDREJ J. 
Rating:
5.0

Everything was great! The women at the counter was friendly and helpful. Next time I need a truck I will definitely be back.

MICHEL P. 
Rating:
4.0

Dropped off after hours so can't comment on the location but the manager is trying to help me get a credit as outlined above. She's been helpful!

Carolyn M. 
Rating:
5.0

Customer did not leave a comment.

Louis H. 
Rating:
5.0

Customer did not leave a comment.

Red Scorpion P.  |  Overall Experience 
Rating:
4.0

Long term, suggest looking at a new equally central location nearby, as this location's lot is overly crowded and congested, especially when late night returned vehicles block the entrance from the main road. Either redesign the traffic flow on premise or move to a larger facility. The traffic turning lanes and traffic lights are not friendly to this increasingly busy location. The staff on duty at the time were excellent.

Stephen M. 
Rating:
5.0

Service was friendly and fast. Very good experience.

Trevor P. 
Rating:
4.0

Customer did not leave a comment.

THOMAS R. 
Rating:
5.0

The staff at the Dougall location in Windsor are excellent. Very friendly and helpful.

EDWARD W. 
Rating:
5.0

Customer did not leave a comment.

Abou R. 
Rating:
5.0

Upon dropping the truck off, the attendant was speedy in checking the truck and finalizing the drop off !! The whole experience was great !!!

ron S. 
Rating:
4.0

This location was not our first choice. It was the closest location that had the type of vehicle we wanted. We were not reimbursed for the extra gas we put in the gas tank. I was not impressed with their 1/4 tank policy. It is impossible to cost it out. I don't see the advantage to the customer. I would need more information and research if I use U-Haul again.

Jacqueline F. 
Rating:
4.0

The truck was returned with more gas than we received and nothing was done about that except I was told that I should have read the instr

Ivan B. 
Rating:
5.0

Customer did not leave a comment.

STEPHENTODD J. 
Rating:
5.0

When I was having problems finding my storage unit on your lot, I called the office and someone came out and helped me. The staff was friendly and helpful to me and my needs

barb m.  |  First Impressions 
Rating:
2.0

The equipment was not element and very safe to drive, Which is I repate my question to have safe equipment due the weather And the equipment wasn't

BASMAN K. 
Rating:
3.0

Personnel not very helpful, has to lift up the cargo trailer myself to unhook it

KAI Y. 
Rating:
5.0

None really there were no surprises the truck was clean we had a little gas surcharge but with the explanation we were aware there wad going to be one the gentleman who checked ne in was efficient and courteous and the young lady whom checkef me out and did the final tallies was pleasant and efficient. I would have b No second thoughts about booking again Terry C.

Terry C. 
Rating:
5.0

Customer did not leave a comment.

Randy K. 
Rating:
4.0

It was a great experience but next time I hope I can get a uhaul from the location I needed because I had to use so many extra kilometres during our rental.

Alyshia F. 
Rating:
3.0

I reserved 20 foot truck and I was disappointed to end up with 26 foot and when I talk to the agent and told them I was sent to that location even though it is far from my place only to get the 20 foot, they told me I have no option but to take the 26 foot!

KHALED A. 
Rating:
5.0

Very friendly and helpful.

SHERYLL B. 
Rating:
4.0

Customer did not leave a comment.

akhtar M. 
Rating:
4.0

Of course it is difficult for the staff to keep the gas level to a standard place on the gauges. However, I also can't judge how much to fill with ‘a little bit over 3/4'! It would be nice to have this simplified.

VISHRUTHRUSHIKES P. 
Rating:
5.0

Everything was great.

KENNETHE G. 
Rating:
5.0

Customer did not leave a comment.

ANTONIO D.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

LUCASPATRICK M. 
Rating:
5.0

there aren't any improvements, all good at this site

ANTONS A. 
Rating:
5.0

Customer did not leave a comment.

RUI C. 
Rating:
3.0

The parking lot is very cramped for a full size truck and trailer. But that also means they'll usually have what you need

phillip S. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER THOM O. 
Rating:
4.0

The oly thing, we found it hard to park our vehicle.

Terri P. 
Rating:
5.0

Customer did not leave a comment.

NICOLE E M. 
Rating:
5.0

The guy at uhaul was amazing and not to bad looking

Catherine H.  |  First Impressions 
Rating:
1.0

Very rude people. Didn't even acknowledge customer service's request. I won't go to this place ever.

Dhaval P. 
Rating:
5.0

The truck was in TERRIBLE shape mechanically..

DANIEL JR M. 
Rating:
5.0

continue dedicated public service

ANTONS A. 
Rating:
5.0

Great experience! Friendly service .

michelle D. 
Rating:
5.0

Customer did not leave a comment.

STEPHENP R. 
Rating:
4.0

Customer did not leave a comment.

HENRY D. 
Rating:
5.0

They did a super job and all went well

ANGELO O. 
Rating:
1.0

Charge me extra

Gurmeet S. 
Rating:
5.0

Very good no complaints

Thomas O. 
Rating:
5.0

I just found it took a long time to check the vehicle back in. Personnel were very friendly and attentive. Overall a good experience.

william R. 
Rating:
5.0

Customer did not leave a comment.

Stefanie S. 
Rating:
4.0

I rented an enclosed trailer, the only complaint was there was not a Jack on the hitch and it had to be removed by physically lifting the hitch off of my truck and it was extremely heavy. I returned it after hours so there wasn't anyone there to assist.

Joelle D. 
Rating:
4.0

More organized parking lot

KENT M. 
Rating:
4.0

Customer did not leave a comment.

Allon M. 
Rating:
4.0

Customer did not leave a comment.

ROHIT G. 
Rating:
5.0

I dropped the van off at 7am. The gentlemen was very kind and professional

Nicholas M. 
Rating:
4.0

Customer did not leave a comment.

Brianna D. 
Rating:
5.0

Customer did not leave a comment.

LINDAV T. 
Rating:
4.0

Customer did not leave a comment.

SHERYLL B. 
Rating:
5.0

Customer did not leave a comment.

DALE M. 
Rating:
5.0

Staff was awesome, friendly and knowledgeable.

angus S. 
Rating:
4.0

Customer did not leave a comment.

Shrenik P. 
Rating:
4.0

Customer did not leave a comment.

matthew C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Aaron C. 
Rating:
5.0

Customer did not leave a comment.

Abdelrahman A. 
Rating:
3.0

Customer did not leave a comment.

Nakeitha G. 
Rating:
5.0

Customer did not leave a comment.

RANDALG R. 
Rating:
5.0

Staff was very friendly and facility is well stocked

BRIAN F. 
Rating:
5.0

Buddy who helped me was great, quick and no fuss

John I. 
Rating:
5.0

Just fine

Pedro D. 
Rating:
4.0

Customer did not leave a comment.

J-DAVID C. 
Rating:
5.0

Customer did not leave a comment.

ALI M. 
Rating:
4.0

In Windsor, the staff was also friendly. I had left the towed car at my sister's house. Asked the staff if I could leave the trailer separately to allow easier access to unload the truck. NO problem. When lot guy inspected the trailer, the left taillight was not working. Considering the trailer had been switched at the point of origination, I was surprised as I had checked at every gas fill up that all lights were working. He said the connecting wire could be the problem, immediately changed it. Again nice staff.

Michael S. 
Rating:
5.0

Very clean vehicle and well maintained

Liviu V. 
Rating:
4.0

Customer did not leave a comment.

LYNNM L. 
Rating:
2.0

So busy , just only one person take care of us , we waited too long

MEHMET A. 
Rating:
5.0

Customer did not leave a comment.

Lorans R. 
Rating:
5.0

Customer did not leave a comment.

Paul B. 
Rating:
4.0

turn signal light not working and that second trailer i rent it from you that this happened

Khaled A. 
Rating:
3.0

Customer did not leave a comment.

REVATHY S. 
Rating:
5.0

Excellent service! Keep it up

CUTHBERT O. 
Rating:
4.0

It's was hard to close back door and the van made weird noise when you shift. The van was clean except for a fish fella wrapper under passenger seat. This is just minor things . Last time I rented was good. Only suggested is have the vans at least 3/4 full it's a pai going g back I to wait and tell them it not at the mark they said it supposed to be at. Happened both times

April L. 
Rating:
5.0

Completely trouble-free experience.

KEVIN K. 
Rating:
4.0

Customer did not leave a comment.

DENNIS F. 
Rating:
5.0

Great service and very friendly. Would go rent here again.

David R. 
Rating:
3.0

Customer did not leave a comment.

STEVEND B. 
Rating:
5.0

Vehicle ran great but gas mileage terrible

RANDYR P. 
Rating:
5.0

I dont know what you can do to improve. The staff was very fast and efficient. My rental was very easy and equipment was as stated. Keep on being AWESOME

JOHN B. 
Rating:
5.0

Very helpful

matt M. 
Rating:
4.0

The van should have been washed before it was rented

Gary B. 
Rating:
5.0

Customer did not leave a comment.

FRANK T. 
Rating:
5.0

Staff was friendly, quick and professional.

ROBERT D. 
Rating:
4.0

Customer did not leave a comment.

Keith A. 
Rating:
3.0

Nothing I can think of

DOUGLAS H. 
Rating:
5.0

Customer did not leave a comment.

THEODORE S. 
Rating:
5.0

Customer did not leave a comment.

George M. 
Rating:
3.0

Closes too early on Sundays. Makes drop off impossible if you have technical problems

Victoria L. 
Rating:
5.0

Customer did not leave a comment.

Daniel C. 
Rating:
5.0

U have a good customer service

James K. 
Rating:
5.0

Customer did not leave a comment.

Kevin A. 
Rating:
4.0

Everything went smoothly. Parking is a little tight.

Guy J. 
Rating:
5.0

Customer did not leave a comment.

J-Andre L. 
Rating:
5.0

Customer did not leave a comment.

FRASERA P. 
Rating:
5.0

Customer did not leave a comment.

Cheryl R. 
Rating:
5.0

Customer did not leave a comment.

XUE FENG T. 
Rating:
5.0

Customer did not leave a comment.

MOHANAD A. 
Rating:
3.0

Customer did not leave a comment.

frank Z. 
Rating:
5.0

Customer did not leave a comment.

Gursimran S. 
Rating:
4.0

Customer did not leave a comment.

Daniel M. 
Rating:
5.0

Customer did not leave a comment.

Scott L. 
No reviews have been submitted for this location.

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