El cliente no dejó un comentario.Phil M.
Customer Reviews for U-Haul Moving & Storage of Williston
Williston, VT 05495
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - sáb.: 7 a. m. - 4 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.joseph T.
Change your measure for gas returned. Gauge doesn't read in sixteenths. Reads in 1/2 , 1/4, 1/8STEPHEN C.
El cliente no dejó un comentario.Kim C.
El cliente no dejó un comentario.Thomas M.
El cliente no dejó un comentario.George N.
El cliente no dejó un comentario.Shelley M.
El cliente no dejó un comentario.David W. | First Impressions
If you allow someone to choose a location to access their UBox, let them access it at that location, or at least notify them if you have closed that facility's service! Neither were done in my case and you moved my UBox access to a store five times the driving distance from my house without warning me until the day before I loaded it. You also didn't respect my shipping reservation dates and I was told that my box could be shipped any day when I was halfway through loading it, even though online it said I had a week left to access my box in the source location. I was told I couldn't change dates online (as was initially advertised) and was told to cancel my shipping, and I wasn't allowed to make a reservation to ship in the future until my box was fully loaded (despite that being the sequence that my original shipping reservation was made). Although my box arrived on time in the end, this process made moving extremely stressful when all of these hassles were avoidable. Additionally, all UHaul staff I spoke to laid the blame on me and never once apologized in any way for what where operational failures or technical issues and limitations on the business side.Gustave S.
Pick up was great and the new facility is very nice. With my drop off the guy was very rude, didn't tell me he was adding extra charges, and I also never was sent a final receipt; I only knew of the charges from the credit card statement.Richard H.
Customer service was excellent 👍Thomas M.
El cliente no dejó un comentario.Ernie H.
El cliente no dejó un comentario.Claire H.
El cliente no dejó un comentario.Mark S.
Me Thompson and staff “Marco” were just GREAT!!!Fred S. | First Impressions
El cliente no dejó un comentario.Mathew D.
Marco was very helpful and courteous!Rose F.
El cliente no dejó un comentario.Thomas M.
Amazing new facility. I hope you are able to keep it this way...it was super impressiveKaren P.
The facility was great and the staff were helpful, but there was only one staff member out of the three who was able to help-the general manager-as the second person I found (I walked all around the building trying to find someone to help me; three other people were also looking for help; and a line of cars went out the door) was a maintenance person and the third person was in training using the forklift. I saw one person drive away because he had been waiting for so long and no one was helping him. Once I got help, they were wonderful, but there needs to be a better system in place and communication about employees' whereabouts to customers; otherwise, U-Haul will keep losing business like the person I spoke to who was also waiting for 20+ minutes.Emily O. | First Impressions
Staff person Marco Marroccia was awesome. Our reserved 9' van was not available so he quickly moved us up to a 10' box truck. We drove only 5 miles to load the truck up but then found out the new location for the family of 5 was not ready so drove back to Uhaul with a loaded truck. He told us with a truck rental the first month of storage was free and the new facilities 2nd floor was now open. We had been told before storage units were all taken. We quickly unloaded the truck into storage and our day was done. Thank you Uhaul and Marco!David W. | First Impressions
Every thing was great, except when I went to purchase a padleock I was unable to find anybody so we had to go to wall mart and come back to lock our unit.Louis W. | First Impressions
Nothing. Efficient and friendly. Keep up the good work.Jack O.
El cliente no dejó un comentario.Melisa B.
El cliente no dejó un comentario.christopher H.
El cliente no dejó un comentario.Stephen L.
Great service, friendly team!STEPHANIE B.
This location was well lit and made it easy for after hours return.Jennifer H.
El cliente no dejó un comentario.Tara M.
App to pick up uhaul truck wasn't working properly. Didn't give me code for outside key. Long line inside because of only 1 very nice employee working. Finally told him I just needed the key and it wasn't on the wall so gave me key to other truck. The initial approval process should have happened prior to the time of pick up on the website because then I had to wait for 2 phone calls to alternative contacts. System should be seemless and not these extra steps to jump through.Bryan F.
I ordered a 9' easy to drive Van. Upon arrival I got a 10' box truck. I would have appreciated just being told the van was not returned on schedule. Other than that, great staff and new facility.David W.
Super staff. Friendly and knowledgeable. Couldn't be more satisfied with my experienceRichard M. | First Impressions
The attendant did not want to deal with me and just pointed to where he wanted me to put the truck. I subsequently found out that I was charged for 2 gallons, but I am certain that the fuel gauge was above The half tank that I received the truck with.Adam B.
El cliente no dejó un comentario.todd w. | First Impressions
Full gas tank would be helpful.George F.
UHAUL staff are wonderful, calm, supportive friendly and sincere. The staff really listen to their customers and are very knowledgeable. The new building is impressive in layout and the Interior spaces are designed well too. The freight elevator works well and it can hold several large pieces of furniture. The moving tools like the push cart trolleys made moving in a smoother process.elise d. | First Impressions
I felt the people there were interested and responsive to my concerns and questions. Much appreciated!Tom K. | First Impressions
Great service from staff, super staff member Marco M really helped with everything I needed, would go back! Recommend.JAMES B. | First Impressions
Compliments to Marco, great customer serviceRonald K.
All was good with my experience. This location could use a couple more employees.brown S.
El cliente no dejó un comentario.Adam M. | Online Move In
El cliente no dejó un comentario.Adam M.
Marco was very helpful and an excellent resource. Harley(?) didn't appear to know what she was doing, though in fairness she could have been new. Not a lot of happiness and smiling amongst staff.Gary M.
El cliente no dejó un comentario.Adam M. | Online Move In
Absolutely horrible experience. Pods were late to arrival, were suppose to be delivered but after calling and setting that up, it wasn't actually scheduled. Called back, and no one could find that except my call record and new address for them to be dropped off at. Belongings inside were scratched and heavily shifted, told on the phone we had to give the Uhaul Delivery location in Denver 24 hours notice before accessing our Pods when this was never told to us; we were told we could access our belongings at anytime since we're renting them, lie storage units. Location in Denver is incredibly unsafe!! Every time I I call Uhaul, they transfer me at least to 4 different people and my call gets lost and goes to the automated main menu. I'm so so disappointed with Uhaul, will never work with them again and never refer them to anyone.Vanessa M.
This was our first rental through the new Williston, VT location, and Greg was great to work with - a very smooth process from pickup to drop-off.Annie M.
There was only one employee working when I picked up the vehicle and he was swamped! He was very patient and professional, but it would have made the process much faster if he had someone working with him.Brittany Z.
El cliente no dejó un comentario.Shane M.
Awesome staff and excellent experienceTyler H. | First Impressions
See comments on other location (i.e. changing pickup location with less than 24 hours notice - making the customer drive out of their way; not having a full fuel tank at pickup). This applies to UHAUL, not the location. Also - don't expect the customer to drop off at a different location than they chosen so UHAUL doesn't have to move the equipment on their own. WE don't work for UHAUL we rent from them. Start understanding what customer service means!!!Lloyd M.
thank you… i called over 10 storage places in VT n none had any available….sumr b. | First Impressions
We found the requirement of using the app to return the UHaul truck after hours too complicated and the driver forgot to do that.James A.
The manager was so helpful! Fast service!Jeffrey S.
Best UHaul experience ever!! And I've rented from other UHaul locations a bunch of times over the years!!Heidi M.
all goodBrian H.
Excellent service on both ends. I would highly recommend.Nancy T.
El cliente no dejó un comentario.Justin M. | Online Move In
The entire staff were amazing to work with: friendly, attentive, courteous, professional; especially Marco (associate) and Greg (GM). The facility was very clean, and everything was well kept and worked efficiently. The nicest UHaul facility I have ever been to and the most pleasant staff I have ever worked with.Matthew L. | First Impressions
El cliente no dejó un comentario.Dennis V.
El cliente no dejó un comentario.Jack B.
They are always professional and try to the customers happyDean O.
El cliente no dejó un comentario.Riley G.
El cliente no dejó un comentario.Lars H.
Friendly staff, the check in and check out were very speedy.Stephanie B.
The car transporter was in excellent condition! Great tires and clean. I think it was a newer trailer.Paul C.
El cliente no dejó un comentario.Stephen M.
El cliente no dejó un comentario.Sue C.
very friendly serviceLee T.
El cliente no dejó un comentario.Kristopher K. | First Impressions
El cliente no dejó un comentario.Anne O.
El cliente no dejó un comentario.Christina W.
El cliente no dejó un comentario.Darlene R. | First Impressions
It was not easy to remove the little green plastic to initially open the unit. Otherwise everything went smoothly!Naomi B. | Online Move In
El cliente no dejó un comentario.Jason O.
The indoor and temperature regulated space provides experience for our storage needs.Douglas D. | Online Move In
El cliente no dejó un comentario.Ivan B.
El cliente no dejó un comentario.Joey B.
El cliente no dejó un comentario.Kerri W.
El cliente no dejó un comentario.Christopher M.
El cliente no dejó un comentario.Rochelle W.
El cliente no dejó un comentario.Tyler D.
El cliente no dejó un comentario.Stephen L.
All things done well.Peter B.
El cliente no dejó un comentario.Greg G.
Very helpful and easy.Robert S.
El cliente no dejó un comentario.Ivan L.
There was a bit of a wait at the office picking the trailer up. The service was great though once I got started with the process. They were helpful and couldn't have been nicer.Dolores G.
Personal amableJeff S. | Overall Experience
Very clean and efficient systemRobert G. | First Impressions
Local office impossible to contact by phone. I had to drive there in person where the manager gave me his cell number since the office number was never answered. Delivery dates were changed after I made my initial reservation multiple times. It was a very stressful series of events. Each time I spent an eternity on the phone waiting for a customer service rep from uhaul to answer, usually only to tell me that either nothing could be changed. Local moving help packed a glass table on its side, resulting in it breaking in transit. Local moving help at our destination was excellent.Morgan C.
Your staff, especially Justain, did a terrific job explaining the rental to us and suggesting a full 24 hour rental. The information on filling the tank was very helpful as well. The check-in was equally easy. A beautiful, clean, well-kept facilityGeorge S.
El cliente no dejó un comentario.ROBERT R.
They are very welcoming and attentive. They apologized for the trouble I had before I left even though it wasn't their issue.Angi L.
El cliente no dejó un comentario.tom I.
Extraordinario servicio al clientesim D.
El cliente no dejó un comentario.Robert G.
Friendly, easy pickup and delivery.Mark T.
Customer service was quick and easy. Truck only had 2000 miles on it. Efficient move! Thank youJohn O.
El cliente no dejó un comentario.Edward S.
El cliente no dejó un comentario.Angi L. | First Impressions
El cliente no dejó un comentario.SUSAN G.
Have more staff working at the desk. The line and wait were too long.Eric K.
El cliente no dejó un comentario.Judy L. | First Impressions
Reserving a storage space @ this location was a nightmare. When I called them, the calls were always redirected to a national call center. The national call center said there were no space available in the entire state of VT. I called several times trying to talk to someone @ the Williston location to see if any units might be coming available but was never able talk to someone there. The calls were always redirected to the national call center. I called the national call center again & requested the Williston location call me. I never received a call back. After trying, for several days, to reach someone @ the Williston location, I decided to call a different U-Haul location in Williston and to my surprise someone picked up. She informed me a new facility had just opened up in Williston, but I needed to talk to that facility to reserve a storage unit. She gave me their phone number and as usual I could not get through to them. I was finally able to reserve a unit by connecting with someone @ the national call center. I received an email confirming I had a unit reserved. A few days later, I got an email, from U-Haul, indicating I cancelled my reservation, which I did not! I tried, again, to reach the Williston location to let them know I planned on keeping my reservation but, as always, I couldn't reach anyone there. I was redirected to the national call center. They couldn't see that I had even reserved a unit, let alone they cancelled it. Fortunately, I was able to reserve another unit. I tried to reach Williston on my trip to VT from NC because I noticed the day I was to return the U-Haul truck was a day off. Couldn't reach them. The calls were directed to the national call center several times. I was able to get the return date corrected. I asked them when Williston location closed, they said 7 pm. We got the truck unloaded @ the Williston location around 6:30 pm. When I went to give them the truck key, the office was locked. I was told they closed @ 4 pm even though the hours posted said they close @ 7 pm. There were many other problems with renting the U-Haul truck as well. Not a good experience all around. I don't know why anyone would use U-Haul?Ed T. | First Impressions
El cliente no dejó un comentario.Kathryn M. | Online Move In
El cliente no dejó un comentario.Hunter K.
No staff at counter for 15 minutes. When I asked the Uhaul employee outside for help he rudely told me to wait and made no effort to radio anyone. Facilities were extremely well maintained and nice.David G. | First Impressions
El cliente no dejó un comentario.Timothy C.
El cliente no dejó un comentario.Lee T.
Wonderful customer service. Clean facility. We will definitely recommend them to others and will not hesitate to use them again.Jaime K.
Of course this is a new building. Staff very pleasant and admittedly I needed some extra help as I have never rented storage before.Teresa C. | First Impressions
El cliente no dejó un comentario.Paul B.
El cliente no dejó un comentario.Michael W. | First Impressions
Five ⭐️Thelma C. | Overall Experience
I had to pay $100 for a truck I could not use because my movers, whom I bought through U Haul, bailed out at the last minute for a second time. When I returned the truck 2 hrs after I got it the connection failed, which I noted on the return slip, but I was still charged a return fee. No one was willing to give me a credit. Also this location was not near me, they charge for mileage, and even though I was able to reserve the truck at a much nearer location they did not honor the reservation and switched me out to this one. The whole experience was disappointing. Also you cannot get anyone on the phone at the local number, they forward all calls and the wait is 50 minutes to an hour where they force you to listen to 60s acid trip theme music. And when your movers bail out, the choices left are:â€wore crocs, broke all my stuff and hit on my sister. â€œRobin M.
I waited inside the store for 45min waiting to be checked out and got a message from UHaul saying because I hadn't checked in yet my reservation was going to be cancelled unless I called the number. Infuriating and frustrating, 2/10 customer service.gabreial P.
Greg Thompson and staff are excellent!Thomas N.
El cliente no dejó un comentario.Kevin M.
El cliente no dejó un comentario.John K.
Greg the manager is an amazing individual. He is the kind of person you want as your customer service representative. He knows how to work in addition to managing. He gave me great advice about the trailer. He helped me solve an electrical issue on my truck. I cannot say enough good things about the 6x12 trailer (which BTW pulled like a dream), the location and the staff. Well done U-Haul!!Robert N.
Extremely helpful and nice.Judy E.
The manager is very nice and accommodating. He switched my unit to one a little closer to the door. However I am having issues with the door closing. ***Also a big problem was that there are or were PODS placed right in front of the entrance sliding door and also they were taking up value parking spaces right in front. I except to be able to park near the door and not have pods placed there. There are only a handful of parking spots and to have pods there was not acceptable especially for what you charge for storage.Amanda P. | Online Move In
El cliente no dejó un comentario.Kathryn H.
El cliente no dejó un comentario.Jaime K. | First Impressions
El cliente no dejó un comentario.Allan S. | Overall Experience
It was great! The UBox didn't come with the bonus items offered when I submitted my order, but I didn't need them. Staff was excellent.Laura G.
Excellent team at WillistonThomas N.
El cliente no dejó un comentario.Elizabeth W.
The facility was very clean and processing in/out was efficient. I rented on a Saturday about 8:00 and at that time there was only one person working the counter. I had to wait about 20 min. I think it would be helpful to have at least two people working at the counter. (As soon as it was my turn, another person came to help customers -- there was a line -- but I think it would be helpful to have someone there earlier on weekends.) Overall, I really like using this facility. Much better than South Burlington in my opinion.Greg E.
Excellent customer service and very clean facilityStephen S.
App return after hours goodâ€¦..didn't like the disclosed info that if I didn't use the app, I would have to pay a $20 check in fee. It may have been in the small print in the contractâ€¦ But I feel if I rented a vehicle from your company, whenever and wherever I return it they wouldn't be someone of a hidden charge. I may be wrong, but I feel like I didn't strongly see that in the upfront documentsâ€¦ That was my only turn off. Other than that I have a good U-Haul experience.Bill G.
El cliente no dejó un comentario.Marie J. | Overall Experience
El cliente no dejó un comentario.JUSTIN J.
Owner was very helpful, friendly, and prepared. Definitely impressed.Yana T. | Online Move In
El cliente no dejó un comentario.Geoffrey T. | First Impressions
El cliente no dejó un comentario.Michael F. | Online Move In
Greg, the Owner/Manager is very responsive. The facility couldn't be cleaner. It's well lit and access is easy.Rebecca J. | First Impressions
El cliente no dejó un comentario.Lawrence D. | First Impressions
Your staff were exceptional.Kevin F. | First Impressions
El cliente no dejó un comentario.Maureen R. | First Impressions
El cliente no dejó un comentario.John W. | First Impressions
I had a really hard time trying to open the door to my unit and had to ask another customer for help. The door slide could use some DW40. Otherwise, all was good. The young gentleman who helped us out had his hands full while I and five other customers were waiting for service, as he was the only staff on site. He was extremely courteous, apologetic for our wait time, and super helpful. You've got a good one there!Marcy K. | Online Move In
El cliente no dejó un comentario.John G. | Online Move In
El cliente no dejó un comentario.Andrew H. | Online Move In
The storage space is too small for the monthly priceShawana C. | First Impressions
El cliente no dejó un comentario.Brian R. | Online Move In
Other than they are under staffed, it went well.Eugene T. | Online Move In
El cliente no dejó un comentario.MARIANN C. | Overall Experience
El cliente no dejó un comentario.Mary H. | Online Move In
Greg was very helpful and friendly! Great customer service skills! Thank you for all your helpCarla K. | First Impressions
Very nicelinda s. | Online Move In
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