Customer Reviews for U-Haul Moving & Storage of Williston

1,311 reviews

5010 Williston Rd   Williston, VT 05495

(802) 923-3002

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Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(802) 923-3002

5010 Williston Rd
Williston, VT 05495

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Jim C 
Rating:
5.0

Customer did not leave a comment.

ROBBIN R 
Rating:
5.0

The u-Haul personnel in VT (pick up location) were very helpful and patient.

Daniel M 
Rating:
5.0

Customer did not leave a comment.

Penny E 
Rating:
5.0

Keep doing what you're doing - van availability was great, staff were great, facilities are nice. Will definitely utilize U-haul for any future moving needs.

Scott L 
Rating:
5.0

Customer did not leave a comment.

Susan S 
Rating:
5.0

Customer did not leave a comment.

MICHAEL G 
Rating:
4.0

Customer did not leave a comment.

RONALDA B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeremy F 
Rating:
4.0

The staff here are always excellent. This and the Springfield, Virginia UHaul locations are the best I've ever experienced. The ONE reason that I am marking this "Above Average" is that they seem to be experiencing computer issues. I reserved a unit online that was a free month due to my rental, which was very clearly a first free month on your website, but it didn't show up for them. And the last time I came in for a rental they had to log in again every time they went to a particular screen. It seemed frustrating and they really shouldn't have to deal with that. Please fix their computer issues for them! They deserve better!

DAVID H  |  First Impressions 
Rating:
5.0

Easy experience beginning to end. The staff was helpful and friendly.

Renee J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jody J 
Rating:
5.0

Customer did not leave a comment.

Carlton C 
Rating:
5.0

Friendly and excellent service, no complaints at all.

paul n 
Rating:
5.0

Nothing bad to say , ONLY good things ! This truck we rented was so smooth to drive and smooth on the road ! I drove 185 miles and it was literally a joyful experience ! Your truck was in excellent condition ! I am quite impressed with that truck ! I would absolutely rent from you again !

Elsie O 
Rating:
5.0

Customer did not leave a comment.

Alok A 
Rating:
5.0

Customer did not leave a comment.

keith b 
Rating:
5.0

Customer did not leave a comment.

Evan C 
Rating:
5.0

The storage was what I was looking for and I never had a problem getting in (my schedule allows for regular business hours so I never tried after hours or on weekends). The bathroom was absolutely filthy both times I had to use it.

MERRITT K  |  Overall Experience 
Rating:
5.0

Now I love these guys! Super professional!

david p 
Rating:
5.0

These guys are true professionals!

david p 
Rating:
5.0

Customer did not leave a comment.

John G 
Rating:
5.0

This rental was handled efficiently from start to finish. We were always notified of arrivals and departures. Well done!

Dell S 
Rating:
5.0

Customer did not leave a comment.

kevin m 
Rating:
4.0

At the time of pick-up, I could not get a definitive answer on the drop-off location. It all worked out just fine, but I would have preferred to know the definitive drop-off location at the time of pick-up. Other than that, everything was great. The U-Haul representative at pick-up was a pleasure to deal with.

Brian M 
Rating:
5.0

Customer did not leave a comment.

Stella K 
Rating:
4.0

Customer did not leave a comment.

Anne O 
Rating:
5.0

Customer did not leave a comment.

Michael G  |  First Impressions 
Rating:
5.0

Pickup and drop off were very easy! Marco was great.

John H 
Rating:
5.0

Customer did not leave a comment.

DAVID B 
Rating:
5.0

Customer did not leave a comment.

Elizabeth S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angela H 
Rating:
5.0

Customer did not leave a comment.

Stephen T 
Rating:
5.0

Customer did not leave a comment.

Meaghan K 
Rating:
5.0

Customer did not leave a comment.

Nick H 
Rating:
5.0

NA

amine z 
Rating:
5.0

We use this location all the time and are satisfied

Dawna P 
Rating:
3.0

Customer did not leave a comment.

Heidi T 
Rating:
5.0

Incredibly easy dropoff

Ryan K 
Rating:
5.0

The whole experience was easy and smooth.

Nicole D 
Rating:
4.0

My only issues if we moved out and closed units but only one closed. They were in 2 different names . Other than that everyone was awesome...

Rhonda S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph B 
Rating:
5.0

Everyone at U-Haul was friendly and very helpful. Couldn’t ask for better service.

EDWARDROBERT M 
Rating:
5.0

My experience with the app was terrible — 0 out of 5 stars. I was not able to pick up my rental via the app without contacting customer service and then, ultimately, going into the office. Then, I was unable to return my rental via the app so I again had to call customer service. What’s the point of having an app if it doesn’t work? Extremely disappointed in this aspect of the experience.

Dan G 
Rating:
2.0

I had a deadbolt on my storage unit even though I was up to date on my rent when I brought it to the employees there wasn't any kind of empathy or even a "hey that sucks we're sorry that happened" apology.

amber b  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lesley G 
Rating:
4.0

I don't like that there are a Dolly and blanket compartment that takes up space in the truck that we paid to rent without the need of these two extra items. If we removed the Dolly to use the space... we would be charged extra for it. We paid to rent more than enough blanket pads already.

Mark K 
Rating:
2.0

The worker didn’t explain thoroughly how to add the safety chain on my vehicle once it’s on the dolly

David K 
Rating:
5.0

Everyone was very professional and helpful.

David B 
Rating:
3.0

Poor customer experience, the person who checked me out was disconnected and disinterested.

Laurie W 
Rating:
5.0

Customer did not leave a comment.

Arthur C 
Rating:
5.0

Customer did not leave a comment.

Shannon R 
Rating:
5.0

It was wonderful for the almost two years we needed it. Always a friendly staff member when we needed to talk to someone.

Kelti M  |  Overall Experience 
Rating:
3.0

The U-Haul they gave me would t even go over 30mpg I couldn’t take it on the interstate nor belt line which made me go the long ways which made me use was more miles then I should have. Also the dolly wasn’t full hook in nor were the moving bag clean or replaced. Over all the staff that gave me this van should have never let me go on the road with it. I didn’t realize until I already had the U-Haul packed because my storage is at the U-Haul place as well. I was actually gonna reach out to someone because I deff shouldn’t be charged for what I was.

ashley m 
Rating:
5.0

Customer did not leave a comment.

Ryan Z 
Rating:
5.0

Customer did not leave a comment.

Christopher M 
Rating:
5.0

Great service. Thank you!

Wendy R 
Rating:
5.0

Customer did not leave a comment.

Penny E 
Rating:
1.0

pay attention to trucks

Adam H 
Rating:
5.0

Customer did not leave a comment.

Daniel B 
Rating:
5.0

Customer did not leave a comment.

Taylor S 
Rating:
5.0

It was actually the nicest U-haul I’ve ever been in and the employees were great, I reserved the wrong thing online but the the guys in the store were super helpful fixing my mistake and were just so customer friendly. Would absolutely recommend *****

John P 
Rating:
3.0

Customer service is sub par at best. Staff aren't very friendly and are slow.

Kristyn N 
Rating:
5.0

Bruce of Williston location was very professional, helpful and friendly.

marge s 
Rating:
5.0

Everything went very smoothly. The Uboxes were delivered and picked up as scheduled, and it all worked out great!

Carol S 
Rating:
5.0

I believe it was. Chris helping me. Outstanding customer service! Very knowledgeable with job. He should be the example for employees to follow.

tony W 
Rating:
4.0

I requested to have my 2 U-boxes brought out of storage and made available to be loaded into a U-haul storage unit. One service tech told me they would be dropped in the loading area right outside of the storage building entrance. The next, when they were scheduled, they dropped them off in the back of the parking lot. When questioned, a different service tech informed me they could not be dropped off in front of the storage building entrance. I repeated the info I was given the day prior and he reluctantly went to “ask a favor” of his peer, saying “he can’t make any promises.” The boxes were then promptly moved and the tech on the forklift made it seem like it was no problem - if not a completely normal service. Above all, it should be made clear to me, the customer, what is possible and what isn’t. Clearly it was possible to have the boxes dropped in the more convenient location. I should not have had to insist that it be done.

Brian S 
Rating:
4.0

Customer did not leave a comment.

Greg R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kristen G  |  First Impressions 
Rating:
5.0

I was overcharged and waited on hold for 15 minutes before I gave up

Anne F 
Rating:
4.0

When we went inside to tell the worker all that was wrong with this vehicle he said it was not his problem he checks out the vehicles and that the crew outside handles that. He was slightly rude. We told him we just wanted him to know so they were aware. Went outside and told those workers and they where polite and friendly.

Darcy a 
Rating:
5.0

Had never rented from this U-Haul location but definitely will again! The folks were so friendly and helpful. They had everything we needed, and I loved the ease of the entire rental process!

Jeffrey B 
Rating:
4.0

The only negative were some of the rat traps didn’t appear to be functional or maintained.

SAMARA A  |  First Impressions 
Rating:
5.0

Charles always friendly and goes above and beyond

RICHARD M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tim M 
Rating:
5.0

Customer did not leave a comment.

David M 
Rating:
3.0

Customer did not leave a comment.

John H 
Rating:
5.0

These questions are not exhaustive enough. My overall experience was poor. The website was a nightmare to contend with when modifying my order from two to three containers. Working with Movinghelp was horrible. The price went up radically when I got a third container. For unknown reasons, for the drop-off, U-Haul unilaterally decided to move my containers miles away from my place (not the original, closer location). This cost me more money. I would not recommend this service again.

Duffy J 
Rating:
5.0

Customer did not leave a comment.

Judith B 
Rating:
1.0

I rented a truck for a short trip. I needed to move something from Vergennes, VT to Hyde Park, VT. The closest rental facility to Vergennes that was on the way was in North Ferrisburgh, VT. However, they didn't have the right size vehicle(s). So, I needed to rent it from Williston, VT, which was further away and added miles to the overall trip. I then wanted to return the truck to Morrsiville, VT which was the closest facility to my house in Hyde Park. However, UHaul would not let me return the truck there, but instead I had to drive it further away to Jeffersonville, VT to return it. This added even more miles. The online rental only allowed me 51 miles for the total trip. When I rented the truck in Williston I told the employee (Charlie H.) that that would not be enough miles and to add 49 miles to the trip, which he charged me for on the total bill at that time. My online quote was for $180 which included the $16 insurance. I then paid a total of $249 in Williston after I upped the miles to 100. When the contract was printed, however, Charlie H. someone subtracted miles from my original trip and I now was only allotted 32. I told him that was unacceptable but he assured me it was right in the system and that I had 100 miles for the trip and would not be charged for the additional miles up to 100. However, on dropping off the truck in Jeffersonville I was then billed an additional $68 for additional miles used. I immediately called customer service and spoke with Michael Taylor. Who, after I explained this entire situation to him, said he was sending my issue to 'management' who would contact me ASAP. That was Saturday. It is now Monday evening and I have not heard from 'management' regarding this issue and I still have been billed $317 for a trip that was originally quoted as costing $180. I am VERY displeased with the service and treatment.

Mark F 
Rating:
5.0

Customer did not leave a comment.

Elise O 
Rating:
5.0

Excellent, facility, service and personnel. Extremely stocked with supplies, clean and well run. Great example of how to do things right!

David R 
Rating:
5.0

Customer did not leave a comment.

David S 
Rating:
3.0

The service was quick and the location and selection of equipment is convenient but the trailer was very dirty. The clerk couldn’t locate the trailer at first but once he did he helped hook it up which was nice. The only real complaint is the cleanliness I would say. You couldn’t see any of the decals or stickers due to all the salt, sand, mud on the trailer.

Diana P 
Rating:
1.0

Vehicle wouldn’t start in parking lot, throwing tons of engine codes. This all happened in the U Haul parking lot, to which employees said I could just call the roadside repair person, from the parking lot. On the trip the vehicle through 10+ codes which I have taken pictures off. Vehicle was not good to go at all, needed alignment(pulled right) breaks made entire truck shimmy when applied, transmission would slip gears, clunk and caused a stall on multiple occasions on and off freeway causing huge safety concerns for me. Lights on the trailer acted up/wouldn’t work sometimes, even when plugged in correctly/securely/clean connection. Overall terrible experience, and I did not beat the crap of out the vehicle. I was very respectful with all equipment and made sure to take care of everything to the best I could.

JOSHUA P 
Rating:
3.0

Be prepared

Kevin M 
Rating:
4.0

Customer did not leave a comment.

Wright M 
Rating:
5.0

The rental process itself was complicated and the contact at Jeffersonville location was rude.Prefer to make reservations with a person.Williston crew were great

Patty P 
Rating:
5.0

Customer did not leave a comment.

Jennifer T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Monica C 
Rating:
5.0

Customer did not leave a comment.

Chris K 
Rating:
5.0

I have had various storage units for almost 20 years. This is one of the most convenient and well thought out facilities I have ever rented from. Thank you!

Amy H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sharlotte W 
Rating:
5.0

Customer did not leave a comment.

Scott F 
Rating:
3.0

Fix your online reservation portal. Fix your mobile app. Clean up the identity verification process. All of these areas contributed to an hour wait, and a total waste of my time. I’m definitely not recommending u-haul to anybody ever because of how disingenuous, unprofessional, confusing, and just all around inefficient. I will definitely take my business back to Penske for longer moves, and to Home Depot and Lowe’s for simpler, in-town needs.

Peter K 
Rating:
5.0

Customer did not leave a comment.

Daniel B 
Rating:
5.0

Customer did not leave a comment.

Arthur O 
Rating:
5.0

Guy that assisted me at pickup was so friendly and helpful - my only regret is that I forgot his name so I can't give him a personalized shout out. Moving day is stressful and he made this one critical piece so easy! Thank you!

Margot S 
Rating:
4.0

Although the passenger door is in need of repairs, the pickup truck was in very good condition and handled well.

richard s 
Rating:
5.0

All good

Kenneth W 
Rating:
5.0

Customer did not leave a comment.

ARTHUR P 
Rating:
1.0

I had to travel all the way to your Williston Vermont location because my reserved trailer in Jeffersonville Vermont’s tire was flat when I went to use it. When I got to the Williston location I had to wait forever to get my trailer. Not only did I have to travel an hour and 15 minutes out of my way, I had to waste another hour and 15 minutes to bring it back because they would not let me return it locally at my original place of rental in Jeffersonville Vermont. I wasted a lot of time and money running around getting the trailer I had reserved in advance. It would be helpful to have the trailers maintained by inspecting them before your customers who are reserving them come to get them. If they had done this for me it would have saved me a lot of time and money.

dale g 
Rating:
5.0

Customer did not leave a comment.

Maria T 
Rating:
5.0

Customer did not leave a comment.

Meg D 
Rating:
5.0

Online arrangement for hitch install was easy and the Williston office gave me really prompt servce.

Donald P 
Rating:
1.0

Purchased a uhaul and explained that I was going 60 miles one way. Dropped it off at the closest uhaul and am now being charged for a wrongdrop off because the clerk put everything as an Intown pick up.

Spencer P 
Rating:
5.0

Customer did not leave a comment.

KEVIN T 
Rating:
5.0

Well done!!!

Judy P 
Rating:
1.0

I have called and left messages and email that my wife card was stolen and could u give 48 hrs to make the pay 150 she bid on so know out court documents of or children and birth certificates and social security cards was in ther ee u guys never answer your messages

Chester T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charlotte B 
Rating:
4.0

Agent had a wicked negative attitude and was pretty rude. Equipment was filthywith dirt, salt and greasy. Employees need a better attitude.

Ronald D 
Rating:
3.0

I waited 2 hours..not only were they trying someone they were having computer issues. Was there at scheduled time 10 am, finally was getting in uhaul truck to go and hook a car hauler after hooked, trailer lights were not working. They found a broken wire and fixed it. Waited another 30 minutes. I also scheduled pickup for equipment and after reservations I received a call to pick equipment up in Williston which is 70 miles away. Took all day to get truck. Truck also was not clean , someone left a bunch of food behind driver seat.

SHANE D 
Rating:
5.0

Customer did not leave a comment.

tyler b 
Rating:
4.0

Vehicle was out of wiper fluid, which caused dangerous driving conditions during inclement weather. Also, location's proximity to the airport introduces delays in uploading pictures during initial vehicle review.

Cory M 
Rating:
5.0

Customer did not leave a comment.

Hanna J 
Rating:
5.0

When cleaning vehicles insure the vehicle is clean. Driver's door pocket, looked like it had dried puke in it Vehicle had clearly been hit in the right rear bumper. Eventhough it was marked with "X". Just doesn't look professional . Sales staff and vehicle attendee were on point so high makrs. Vehicle. Not so much

Kyle C 
Rating:
5.0

Customer did not leave a comment.

ALYSSA S  |  First Impressions 
Rating:
5.0

Fast convenient and polite A+

Shawn S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ashley m  |  Overall Experience 
Rating:
5.0

Great staff and service.

Safet K  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michelle s  |  Overall Experience 
Rating:
4.0

When I rented the storage unit 9 months ago the building was dirty and not well maintained. The bathroom was filthy with overflowing trash and it was impossible to get help in the office. There has been a big difference in the past couple months. Facility is very clean. Staff helpful. Much better experience recently . I understand how hard it is to find good staff. I appreciate the efforts at making the facility better- thank you!

Jennifer F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paula D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Teresa D  |  Overall Experience 
Rating:
5.0

Great experience!

Dennis M  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Francis S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James E  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David T  |  Overall Experience 
Rating:
5.0

Entire process from booking online to check in, and guidance to our unit was excellent. We've used other storage facilities in Chittenden county in the past. The whole experience with UHaul... customer service and facility itself are just above and beyond!

AMY T  |  First Impressions 
Rating:
5.0

Very clean and secure new facility in Williston, VT. No complaints whatsoever.

Ryan M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gladys T  |  Overall Experience 
Rating:
3.0

I only used the unit for two weeks and they would not give me the difference back! That was not explained before renting the unit!! I would only recommend using after telling potential user that you don’t get a prorated rate if you don’t use it for a full month!!

Julie L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephen B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marybeth M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Julie L  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kabita L  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Chuck S  |  First Impressions 
Rating:
5.0

I had a small issue, Chris, the manager dealt with it quickly. He saved me time and energy. I will be using this storage facility again.

steve H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher G  |  Overall Experience 
Rating:
4.0

Unit was clean except for some sort of opaque lubricant in one spot. It looked like some sort of mechanical goop.

KAREN B  |  First Impressions 
Rating:
5.0

Great facility and service was great.

SERGE D  |  First Impressions 
Rating:
5.0

Christopher was very nice and helpful throughout the check in process. The facility is very clean and feels safe/secure.

Kaitlyn H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Norma C  |  Overall Experience 
Rating:
5.0

It is a brand new facility. Inside and extremely clean. Wide aisles and very well lit. Staff was excellent. And helpful.

Cheryl A  |  Overall Experience 
Rating:
3.0

When we arrived to check in to our unit, it was not cleaned/prepped and there was no lock available. As it was a Saturday we needed to wait until Monday for them to get a lock. The staff was apologetic and kind, and it worked out ok for us but would have been a real inconvenience if we had more items we were ready to move into the unit but couldn't. While this was a bit of a pain, overall I was pleased with the service and the helpfulness of the staff checking us in.

Amanda E  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Drahcir J  |  Overall Experience 
Rating:
3.0

Staff was friendly but not exactly helpful. I actually arrived in town an hour later than intended. As a result i barely made it before closing. I didn't notice that i reserved the wrong size unit until the next morning when i started unloading the truck. I had to reserve a new one and pay for both. They didn't know how to convert from one unit to the other or how to cancel/refund the first payment on my card. On top of all that my security card doesn't work on the card reader and the person in the office couldn't fix the issue.

Claudia C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael M  |  Overall Experience 
Rating:
4.0

All good except too expensive

Geoffrey T  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Helen H  |  First Impressions 
Rating:
5.0

Chris was very helpful with the process. I was afraid I was going to lose my reservation for the RV storage so we setup the payment and Chris said bring the RV over anytime it is ready. On 10/14/23 I brought the RV over and backed it into my spot. Hopefully it will winter well under the overhead storage. Thanks for making the process easy.

Fay H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lauren M  |  Overall Experience 
Rating:
1.0

My reason is to go the rent increases after I move in after 2 months that’s why I leave it’s totally unprofessional

Mayank N  |  Overall Experience 
Rating:
5.0

I was one of the first customers in the new U-Haul at Williston. The timing was great for me because I sold my home and began the moving process. The location is excellent and facilities are well designed. Staff is helpful and Greg Thompson was very helpful to me. Thanks!

Thomas N  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amy P  |  Overall Experience 
Rating:
5.0

I felt completely safe and assured storing my stuff here. Thank you!

Kate L  |  Overall Experience 
Rating:
5.0

The place was extremely clean. As I needed to rent trucks the staff was very helpful courteous and efficient. It’s the first place I would go should I need storage or rental trucks in the future

Sean M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Raphael B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sharron F  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sabella I  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tabatha b  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

james c  |  Overall Experience 
Rating:
5.0

Wonderful staff, excellent facilities

Richard S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ashley L  |  Online Move In 
Rating:
5.0

All of my experiences wit the Williston UHAUL staff have been positive. One recommendation I would make is to periodically clean the moving carts as they have seen a lot of wear and tear since the facility opened. Most of them have dirt, paint, other stains on them. I know a lot of care is put into cleaning the trucks and trailers that are rented out and it takes staff time to maintain the facility, but it would be nice to see that the carts get a quick wash from time to time. Thank you for having a space that is clean, well-lit, and secure!

Bonnie B  |  Overall Experience 
Rating:
2.0

Didn’t read notes and double charged my card so instead of being on a relaxing camping trip I gotta call and take care of that today. You guys owe me 140 bucks.

jeremy b  |  First Impressions 
Rating:
5.0

Manager was friendly and very knowledgeable.

JOHANNA M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ashley m  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sophia T  |  First Impressions 
Rating:
5.0

What could be a better storage space rental than one on the first floor that is climate-controlled ? U- Haul Storage Facility is superior in every way. The staff is super-friendly and helpful; there are carts of different sizes to accommodate your move- in or move-out. Incredibly, l was able to secure a storage unit when they are in such high demand. I was impressed with the security of the facility and pleasant experience my daughter had when she rented a unit. So , it paved the way to my renting a storage unit as well. Because of various delays and “hiccups” , l found that U-Haul was flexible with several unavoidable delays at my end , and were so accommodating with date changes and then time changes on top of it. I was pleasantly surprised and relieved that staff (not only over the phone, but in person), readily worked with me . Everything is efficient , clean and organized. The ease of renting a unit and a truck are “user-friendly” on-line. I cannot say enough good about this brand new U-Haul facility in Williston, Vermont.

Nancy G  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Barbara S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Janice A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lori R  |  First Impressions 
Rating:
5.0

Marco, one of the employees at the Williston, VT location, is an outstanding representative for U-Haul. He went above & beyond to help me lock my storage unit when the bolt was jammed.

Judith B  |  Overall Experience 
Rating:
5.0

Everything was just fine and dandy

DAVID H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jenny B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

stacey z  |  Overall Experience 
Rating:
5.0

Great place for storage, very convenient and easy to get to from UVM. Perfect place for college summer storage.

Amar J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Virginia M  |  Overall Experience 
Rating:
5.0

Very clean and temperature was great

Jamie K  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

David W  |  Overall Experience 
Rating:
3.0

Everything about the U-Haul was good except the move-out process. I reserved the storage unit on uhaul.com and the website made it seem like I was supposed to initiate move-out on uhaul.com as well. 8 days after I initiated move out, the request was still pending and I had to go in to the office to get it done. I tried calling multiple times but could never get through to anyone who could help me understand what the delay is. If I'd known that I needed to just go to the office, I would have done that the day I moved my stuff out.

David H  |  Overall Experience 
Rating:
5.0

ONE COMMENT LIGHTS NEAR STORAGE UNIT AUTO SHUT OFF WHEN TRYING TO LOAD BELONGINGS INTO UNIT. SENSOR IS TOO FAR AWAY THINKS YOU NOT THERE AND LIGHTS GO OUT IN HALLWAY.

James P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Susan S  |  Overall Experience 
Rating:
5.0

The storage unit did not have the numbers painted on and need to be added.

wade h  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michelle s  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ana R  |  First Impressions 
Rating:
5.0

The whole access code check in check out thing was kind of confusing

Devon L  |  First Impressions 
Rating:
2.0

Rude staff, “confirmed reservations” constantly not honored. Glad to be done with them.

Allan S  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Grace W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lori W  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kimberly W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tabatha b  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amy P  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steve T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mykenzie d  |  Online Move In 
Rating:
5.0

It is a brand new facility. Everything looks great. Very easy to navigate. What isn’t easy and is very confusing, is the arm and disarm process. You shouldn’t have to use two different boxes. Or the staff does not know how it works. Mh

Cheryl A  |  First Impressions 
Rating:
5.0

Fabulous and accommodating staff. Over and above in customer service!!

Brenna H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John S  |  First Impressions 
Rating:
5.0

I liked both employees that I had direct contact with.

David L  |  First Impressions 
Rating:
4.0

Only downside the storage unit handle wouldn’t close enough to put lock on. Took an employee to fiddle with it to open and close.

Joan F  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Paula D  |  First Impressions 
Rating:
5.0

I especially like it because it is climate controlled

Brant G  |  First Impressions 
Rating:
5.0

Very easy move in!

Marie D  |  Online Move In 
Rating: