Customer Reviews for U-Haul Moving & Storage of Wilkes-Barre

3,481 comentarios

231 Mundy St   Wilkes-Barre, PA 18702
(Exit 168 @ I-81)

(570) 826-1251

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(570) 826-1251

231 Mundy St
Wilkes-Barre, PA 18702
(Exit 168 @ I-81)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Nicole S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ashley F. 
Clasificación:
5.0

You're GREAT GREAT GREAT

wellington B. 
Clasificación:
4.0

Had no issues and will be using U-Haul again soon.

Daniel H. 
Clasificación:
1.0

When I was in the hallway the first time to move in my legs were covered in fleas from another storage unit. The best things about my experience was that I experienced the infestation prior to moving my belongings into the facility, at this time the prevenative measures worked from bringing the bugs into my home, and that a refund was provided.

micah c.  |  Overall Experience 
Clasificación:
5.0

Smooth process. No issues

Kimberly K. 
Clasificación:
5.0

Overall excellent service !!

mary ann M. 
Clasificación:
4.0

El cliente no dejó un comentario.

stanley M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Adele H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard A. 
Clasificación:
1.0

The female who worked with us was rude and dismissive.

Raymond S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas W. 
Clasificación:
5.0

El cliente no dejó un comentario.

julio G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward C. 
Clasificación:
2.0

El cliente no dejó un comentario.

Barbara S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eugenio S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew Z. 
Clasificación:
4.0

El cliente no dejó un comentario.

Estelle C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lynette S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Denzel K. 
Clasificación:
5.0

El cliente no dejó un comentario.

terrance S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Yonier G. 
Clasificación:
5.0

The pick up and the drop off counter people were absolutely super.

Richard R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dorothy Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

rich r.  |  First Impressions 
Clasificación:
4.0

Nice ppl

wayne y.  |  First Impressions 
Clasificación:
3.0

The representative didn't cross the safety chains or twist them to make it short.

Dan D. 
Clasificación:
5.0

El cliente no dejó un comentario.

TERESA M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicholas C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dorothy C. 
Clasificación:
5.0

El cliente no dejó un comentario.

jodi L. 
Clasificación:
5.0

Everyone was very nice.

Michael K. 
Clasificación:
5.0

Reservation, Pickup ,and return process was pretty quick and easy.Additional packing supplies are available if you need them . Thank you. Keep up the good work

robert C. 
Clasificación:
3.0

Staff seems lethargic and understaffed. When I returned the truck I couldn't find the attendant due to staffing shortage. This facility needs better staffing or it should close.

Gary S. 
Clasificación:
4.0

I like the location but the uhaul truck gas was low, the engine light was on, and it looks like it has transmission problems as it almost turned off when going uphill and breaking downhill. Another thing was using the application to return the truck after hours. When I input the mileage it was saying I drove 31000 miles which is crazy. That's why I just left the truck and put the key where it goes and now I'm getting charged the after hours fee. Plus the website and app is supper slow even though I have the latest phone with 5g network. Please fix this as I really like the location but the experience with the truck is not safe.

YANCEYSD N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Authur P. 
Clasificación:
4.0

There was a slight mixup at the beginning but they were accommodating with what options they had to offer. They didn't have any dolly to offer, I don't believe I was contacted by a rep ahead of time so I could've planned better. However, the overall experience was great! Great location and kind staff.

Alberto R. 
Clasificación:
5.0

Courteous, efficient and very clean van. They have all of your packing and moving supplies at this brand new facility.

Hadley H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ashely W. 
Clasificación:
1.0

I was still charged extra for gas, when I returned the vehicle with the same amount I received. I sent an email with this concern and I still have not been refunded / contacted. This is very disappointing.

Brian K. 
Clasificación:
4.0

I reserved a outside storage unit and when I arrived they told me the only a indoor unit. I explained that the representative on the phone ensured me that a outside unit was available. Since the one that was offered to me was insufficient for my needs I had to locate a storage facility away from my desired location and rent it.

Gary S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Keith M. 
Clasificación:
5.0

I'll be back

Jabron M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dell R. 
Clasificación:
5.0

Staff was very helpful and friendly

Mary O.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Oscar V. 
Clasificación:
4.0

Make sure the trailer is at the location reserved several weeks in advance. Had to make an additional 1 hour round trip to secure the trailer. When I asked about a discount for my time and costs, I was simply told no.

Geoff B. 
Clasificación:
5.0

It is very rare for me to give 5 stars to anyone for anything however as a Business owner I am well aware of the importance of feedback From customers. I have dealt with several of the u-haul locations In the area however my experience with this particular location is that they went above and beyond what I could have Ever expected. I believe the woman I spoke to more than once was the manager, I had a few small issues On my part And questions concerning my property Over the 8 months it was there. each time she politely and professionally answered my questions and solved my issues with 100% satisfaction I can honestly say I have Absolutely nothing negative to say about this location Or the people in charge they're of. These days it seems everything is a hassle and Takes twice as long as it should But I am grateful knowing If I need anything it will be a quick and pleasurable experience With one less thing to worry about. Sincerely Michael Petsko

MICHAEL P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Stanley S. 
Clasificación:
5.0

El cliente no dejó un comentario.

jay F. 
Clasificación:
4.0

Question 1 proper lighting was a outdoor storage

steve d.  |  Overall Experience 
Clasificación:
2.0

My experience with this U-Haul was Good at first but then on returning smh!: Attitude and over charge for miles I paid for! Very rude chick that check the van after drop off! and the run around! Why would I pay for what already paid for including overcharged for the equipment rental. If 100 miles was included and I prepaid for 200 miles extra and then at checkout she said I did 265 miles. Wouldn't you owe me? And 2 Times the price for the cargo van. I'm owed a refund not An extra 52 dollar bill.

Mary F. 
Clasificación:
2.0

Need Friendlier service. Take cumstomer to vehicle and show customer where things are. Truck maintance was HORRIBLE, Brakes were needed badly, had to use low gear for hills and pump brakes to stop at stop signs. Online order was for one location but had to go 2.5 miles more to get and return vehicle. No compension nor u-haul take order vehcile to desired location.

MaryAnn C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carol L. 
Clasificación:
5.0

Vehicle provided was sub-standard.

Walter W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Alex H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Anthony E. 
Clasificación:
5.0

Nothing that I can think of. Check was a breeze. All employees were very friendly and helpful. It was actually a pleasure doing business there (unlike other locations that I've dealt with.)

Ed G. 
Clasificación:
5.0

great customer service

Charles S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Otilia C. 
Clasificación:
1.0

El cliente no dejó un comentario.

Katherine H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Randy D. 
Clasificación:
5.0

Best service

Robinson M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Habibullah W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael E. 
Clasificación:
1.0

Told her I was dropping it off at another location and I was still charged $300 extra total bullshit will never use U-Haul again

eric K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Luis A D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Marcia N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Braden H. 
Clasificación:
3.0

Customer service is poor and rude.

Cristal A. 
Clasificación:
5.0

The Location was great. Drop off and pick up was great. The truck however gets 1 star. A moving truck. With no cruise control. The floorboards get ridiculously hot on long drives. 1000 miles with no cruise control in a heavy truck is awful.

Christopher B. 
Clasificación:
5.0

The cab smelled like cigarette smoke and the check engine light was on. The truck got the job done and the people there were very friendly and helpful. Besides that I would use this location in a heartbeat

Yvonne G. 
Clasificación:
5.0

The Mundy St. Wilkes-Barre PA U-Haul store is quite possibly the best in the state. I have dealt with other U-Hauls in Pennsylvania over the years, both personally and professionally, i.e., with helping clients that I worked with move. Mr. Corey (sic) at that store is probably the best customer service person that I have ever dealt with in any businness or service. Thanks for all you do!!

Bernie C. 
Clasificación:
5.0

El cliente no dejó un comentario.

mark w.  |  First Impressions 
Clasificación:
1.0

The people working in this location are rude and act as though we should be honored if they allow you to rent from them. I cleared out my storage unit that I had for almost 10 years due to their rudeness. I filed a formal complaint and didn't hear anything back. Also, bought moving supplies from Lowe's today so as not to give them anymore of my business.

Vincent E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary C. 
Clasificación:
5.0

Had a question after I got the trailer but the phone wouldn't let me get trough.

James B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia R. 
Clasificación:
4.0

The staff was very friendly and accommodating. The cab of the vehicle had a very bad odor but otherwise clean.

Kevin M. 
Clasificación:
4.0

No me gustó que el truck no tenía mucha gasolina , yo no gaste tanto y me hicieron llenar el tanque

Mabel L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian F. 
Clasificación:
5.0

El cliente no dejó un comentario.

nicole A. 
Clasificación:
5.0

The online site routed my reservation during the ordering process without warning. The new pick up site was inconvenient and not open during the time I originally requested.

james K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aaron M. 
Clasificación:
5.0

The two lady’s and the guy where great and definitely love the team work nice and fast but I was the one acting all slow I’m sorry lol I couldn’t even find the button for the water and then the guy help it was right in front of me it was to funny but definitely great business.

danisha w.  |  First Impressions 
Clasificación:
5.0

Service was fast and professional.

David M. 
Clasificación:
4.0

After waiting in the Allentown office for 1 1/2 hours and being told that they would not have a trailer to honor my rental confirmation, this was one of the worst experiences that I ever had. I reserved I trailer back in April for an out of state wedding that I was asked to DJ and needed an enclosed trailer. They tried to substitute an open trailer, or truck, and wouldnt waive the milage. After arguing that there was thousands of dollars invested in equipment at stake they finally found a enclosed trailer over an hour away that I had to pick up. Thank you to the Wilkes-Barre location for comming through on a trailer but I don't know if I will ever rent from this place again. The scheduling dept. and certain locations can not guarantee that you will have a truck or trailer at the requested location, evan after reserving 4 months in advance and going through all the confirmations and people that can't return equipment on time should be charged a penalty for being late.

John J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melissa E.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Junior R. 
Clasificación:
5.0

Very reasonable cost. I got the biggest truck. Would recommend the extra space.

Michael Y. 
Clasificación:
3.0

First problem was that I asked for 4 dozen furniture pads and only 1 was available. And it really isn't uhaul's association, but I'm glad I was a long distance mover, because 6 hours would have doubled and half of the items would be outside or on the first floor. I believe that one of the guys worked as a mover for a week and the other guy never moved anything but a beer can in the last 20 years. Then to top it off they ask for a tip, saying that they believe that they did a good job. This rental was for my parents, they thought that this would be the most economical way to go since they didn't have very much to move. I would have paid for the company that I worked for and paid a couple hundred more.

Anthony T. 
Clasificación:
5.0

Friendly, helpful and very convenient... rented a truck and storage unit in approx. 30-40 minutes, and thats after being shown the example units and upgrading our original order. Truck return after hours was very easy also... took 3 pictures and dropped keys in lockbox.

CHARLES S.  |  First Impressions 
Clasificación:
5.0

They were amazing i needed a storage and a truck today ASAP and I was a whole mess but they made it happen.. I'll be staying here forever

Luz L. 
Clasificación:
5.0

The pick up was hectic, because there we're no trucks near my starting city, and when you called the day before, you told me to go 40 miles away, and when I got there, there was no truck, and I was told to go another 20 miles away. It was a lot of wasted time.

Jean K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alvin C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard B. 
Clasificación:
3.0

The tires were very bad/cracking/balding mentioned to worker. Responded with sorry the person that changes tires isn't here today.. didn't do a walk around and check things I as customer took photos. Very nice crew just didn't seem interested in working but nice.. trailer made trip but not without stress a tire would blow out.. nice to rent but make sure you check things.. returned trailer again worker didn't check it.. but said all good. Just need more up to date checks and make sure is usable

Stacey S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gino M. 
Clasificación:
5.0

The staff was very kind and helpful. Made it easy for quick pickup and drop off. Outstanding service.

Brian M. 
Clasificación:
5.0

The people who took care of me at the drop off in Wilkes-Barre, Pa were very, very nice and accomodating. They were very customer oriented and treated me with the respect every customer deserves from U Haul

James A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jean A. 
Clasificación:
1.0

El cliente no dejó un comentario.

James G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher C. 
Clasificación:
4.0

We highly commend “Looney” Lisa. She was thorough and took time to help in any way she could. She gave us confidence in the equipment as she had done checks on it that am (we previously had a tire mishap with another Uhaul trailer). We arrived a few minutes before closing time and the young staff was unwilling to help us with return of equipment. So we had to do it online. That process worked ok but we were disappointed that they were not willing to stay or help us.

DARLENE R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jorge R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

steve d.  |  First Impressions 
Clasificación:
1.0

Bad costumer service

Diana A.  |  First Impressions 
Clasificación:
2.0

Ashley I believe her name was, she acted a bit stuck up, when I asked questions she tried to talk in circles like I was an idiot thinking she was slick. She had told me her words exactly if I return the truck with a certain amount of gas I will receive a refund of $75. When I had put $30 in the tank and went to get my refund she then lied and said I'll just be receiving a $5 refund. She then proceeded to say if I didn't fill it up I then would be charged $75 which she didn't say when I first went to pay for everything. It also stated in the paperwork I received and the screenshot I took from you that I would only have to pay $30 if I didn't fill up the tank to where you guys wanted. Either way she was deceitful, a but rude and your company and paperwork needs to get in order. As well as your training. I'm five months pregnant and I wasn't in the mood to go back and forth with her at that moment. I instead was going to contact HR regarding this bs. She also charged me for an amount of mileage unknown to me when she had asked me I told her I wasn't sure then looked it up to tell her. She had already put it in without waiting. This whole process was ridiculous and a waste of my money when I could've went to somewhere that wasn't uhaul and gotten more respect, better service, the products I actually wanted for a much MUCH cheaper price! I will be emailing this to an hr email and j do expect an email back.

Najah E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CARLOS W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey Z.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Kiesha S.  |  Overall Experience 
Clasificación:
3.0

There was a wet spot in our storage unit, no lock was left behind like we were told so we then had to go get our own, and I’m very surprised there is no elevator or something to help move heavy things to the second floor.

Corrine F.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

jannette m.  |  First Impressions 
Clasificación:
2.0

El cliente no dejó un comentario.

Derranique W.  |  Overall Experience 
Clasificación:
5.0

Payment issues should have frustrated me but the rep that helped me did everything to get my card to credit card to work and the fact I couldn't find my driver's license....got my spot and the stress is gone!!

todd k.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jill F.  |  First Impressions 
Clasificación:
2.0

Was told there were no units available so I drove several miles to another location. They went online and reserved a unit from the original location. Had to register twice because I lost the screen when I went to check a phone number. Was given a code but didn't explain how to use 2 different keypads. Eventually was given a swipe card to use. Was not told to ask for one. Eventually it all worked but more difficult than it needed to be.

Daria E.  |  Online Move In 
Clasificación:
4.0

Overall I would say 4.5 stars, Nothing is perfect so I don't do 5 stars and the businesses that get 4.9 stars from me, Not only do they have to be perfect their prices have to be shockingly low as well. I don't think your prices are extremely high but they certainly aren't extremely low either. All in all it is a very clean and well maintained facility and I feel confident that my belongings are safe in your care.

MICHAEL P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Leonor D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DEBORA B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael W.  |  First Impressions 
Clasificación:
5.0

Facilities were very clean. Access was convient and easy to load into and out of. Love that my unit was temperature controlled and didn't have to worry about my items being ruined by mold.

katie a.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristina B.  |  Online Move In 
Clasificación:
2.0

Uhaul is a deceitful company they play games with the customers I rented a truck and storage room but there never was any storage unit available so I am stuck with a truck full of contents from an apartment with no place to store them and no place to park the vehicle also I have to leave the other items in the home and forfeit them because we couldn’t unload the truck at storage and retrieve the rest of the furnishings we are loosing resources they sent me to two different storage places each had no storage unit but they gave me reservations For each of the storage facilities

sabrina k.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

FAITH D.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Joesph R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

kevin g.  |  Overall Experience 
Clasificación:
5.0

Excellent staff and customer service and a great price.

MARK G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Megan P.  |  Online Move In 
Clasificación:
5.0

Staff was extremely professional AND friendly. An absolute pleasure!!!!!

Jayne L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

lawanda c.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Amanda K.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

Kayla K.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert M.  |  Online Move In 
Clasificación:
2.0

Couldn't get my couch to fit in the door. Was charged more than I was told I would be.

Stephanie H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerry H.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

JILL W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jane K.  |  Overall Experience 
Clasificación:
5.0

Clean and temperature-controlled facility. The storage unit was perfect for the amount of things I had, and access was easy.

Megan S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tara Z.  |  Overall Experience 
Clasificación:
3.0

800 Number hold times are TERRIBL:E Tryng to get hold of someone is way too difficult

JENNIFER W.  |  First Impressions 
Clasificación:
5.0

Everyone is always very friendly and helpful...

felicia b.  |  Overall Experience 
Clasificación:
1.0

The lady that attended me is rude disrespectful ignorant and prejudice.

Sarjo S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Rosa G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Wayne R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JASON A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LEONARDO C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

cynthia a.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

John M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD R.  |  First Impressions 
Clasificación:
5.0

Hard to get through on the phone and what shows on the website isn’t the same what they have available for storage units

Zina S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer P.  |  Overall Experience 
Clasificación:
5.0

rience with u-haul was fine. One suggestion: while working on cleaning out our unit, the lights went off every ten minutes or so because they work on motion detection. That left us in the dark until someone walked to the end of the aisle to make the light come back on. Perhaps these lights could stay on a bit longer?

pattie e.  |  Overall Experience 
Clasificación:
3.0

Desk staff could be a little more helpful and friendly. There was no clarity in regards to my move-out. My unit was wet (not soaked) due to rain. The unit size was suffice to keep my stuff for 2 months.

Linda W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

SABRINA b.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tara Z.  |  First Impressions 
Clasificación:
3.0

I had a problem with the tires pressure on the truck and it scare me yous should have to chela I all this stuff out before renting your truck i did tell the guy at UHaul about it I should get some kind of credit back on my card .

GWEN A.  |  First Impressions 
Clasificación:
1.0

The storage locker leak water and All of the contents of the locker got wet!!! The insurance that I paid for is worthless, the only thing good about my U-Haul experience was Ashley in the office, she was the only person that gave a dam!!! Thanks Ashley, the rest SUCK!!!

Dennis K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

katie a.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Linda W.  |  First Impressions 
Clasificación:
2.0

Had my personal belongings in there for like 7 months an didn’t take insurance but was also not informed that the storage unit I rented would leak lots of water so when I decided to move out my belongings I came back to a broken glass table picture frames soaked boxes with my family’s personal belongings an a bed which paid almost 2000 dollars for chewed up by mice an mice crap on an in some of my belongings took pictures an thought about getting a lawyer for damage loss due to not being informed it had mice unit an mice crap plus my family stuff destroyed an my bed will never do business with them or u guys again an yes I’m gonna look into a lawsuit unless u guys reimburse me for all months paid in an pain an suffering for my losses an not informing me of the storage unit condition besides the fact I didn’t take storage unit insurance I know my rights an what u guys did or rented to me was wrong

FRANCISCO H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

John M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MARISOL G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

sandra s.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Niki L.  |  First Impressions 
Clasificación:
5.0

My only complaint is thanks to Covid-19 lockdowns this year, it took a lot longer to sell my home than expected, but throughout the whole process you guys were great and I was able to got back into storage to retrieve the books and crafting supplies that helped keep us sane when we couldn't go anywhere.

john b.  |  Overall Experience 
Clasificación:
1.0

I had a reservation for a unit, the staff was very friendly her name was Ashley, however you didn't have a unit for me. All of the units in the building had locks on the first floor but we're not taken out of inventory so I had to scramble and find another location for storage. I never got to move in. I don't know that I would ever use U-haul again. I had a horrible experience getting my truck in South Carolina where you have a remote location that can't pick up GPS running a 24/7 pickup. I then had to drive 49 minutes to the next location to pick up a truck 20 miles outside of my way period then the owner hit the truck off of the gutter coming out to deliver the truck to me. I really think there needs to be more reliability during this time when you're not going to have people at a location on a Friday to hand you keys. I will never use your 24/7, or your online reservation service again. I was extremely disappointed being that I've used U-Haul several times for moving in my past. My entire schedule got messed up because of inconsistency within the U-Haul system. This is a no reflection of Ashley she was very personable and very professional. She even offered to call your Kingston location but by that point I had just about had it and was trying to keep my composure. It was in my best interest to go outside of U-Haul for my storage unit.To say I was disappointed in your company, is an understatement.☹️

Jill G.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

DAVID H.  |  First Impressions 
Clasificación:
5.0

The only negative comment that I have is after the WIlkes-Barre Twp facility was damaged by a tornado, being a former police officer in that town, I know there was damage. Trying to get information on my unit was very difficult. Nobody from uhaul reached out to me. It took several days and multiple phone calls to determine all my contents were in fact safe.

MICHAEL S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

sharece h.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

KENNETH B.  |  First Impressions 
Clasificación:
5.0

I did month with the storage and I didn’t have a problem thank you

Icilda L.  |  Overall Experience 
Clasificación:
5.0

Ashley was terrific. I’d hire her away from you if my company was in PA

kevin g.  |  First Impressions 
Clasificación:
5.0

The staff here goes above and beyond! I cannot recommend them enough. Ashley and Christian were incredible, I had my car out at their storage facility for a year I wasynt sure if my car would start after sitting so long so they went out and tried it for me before I got there preventing me from having to go back to get a new battery or jumper cables after finding out on my own. Saving extra Uber costs and time. Thank you guys for everything.

Justin T.  |  Overall Experience 
Clasificación:
3.0

units that are supposed to be “ground level” actually have about a 6 inch lip. ground in front of units has not been paved so it is difficult to roll heavier items into unit. office was no help and did not even have ramps to accommodate.

Ryan C.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Luis M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

rosa `.  |  First Impressions 
Clasificación:
5.0

The Guy that took care of me was great took the time to explain everything to me.

diana s.  |  First Impressions 
Clasificación:
5.0

great service excellent way to see storage sizes

Carol S.  |  First Impressions 
Clasificación:
4.0

Staff and facility are the best of my experience, but the automated charge system is one of the worst I experienced for sometime. I did not expect such big company has such bad system.

MOHAMED A.  |  Overall Experience 
Clasificación:
5.0

The female that was working at the desk when I signed the contract was extremely helpful and courteous. She made our moving experience less stressful.

Brenda V.  |  First Impressions 
Clasificación:
5.0

Brian was very helpful and courteous; storage facility very clean and well organized

William L.  |  First Impressions 
Clasificación:
5.0

Excellent rental and service!

Dina B.  |  First Impressions 
Clasificación:
1.0

First the until I had was leaking and ruined my personal belongings. Than upon removal of my stuff I was made to pay a full months rent and my stuff was there 2 weeks

Cassandra T.  |  Overall Experience 
Clasificación:
4.0

Convenient location (for Wilkes University). Will be back in May.

Richard P.  |  Overall Experience 
Clasificación:
5.0

Great choice

Hellem O.  |  Overall Experience 
Clasificación:
5.0

My experience was great and the staff very friendly

Serena W.  |  First Impressions 
Clasificación:
1.0

I will never rent a uhaul again. And I needed one for a cross country trip tomorrow. You guys tell me locations are open where I'm going and they're closed so I drive 1000 miles for nothing

John B.  |  First Impressions 
Clasificación:
5.0

Very nice and thet were a great help

cassandra b.  |  First Impressions 
Clasificación:
5.0

The service and the employees have always been very helpful and Understanding. Since my Son has been in the Milutary Over FiveYears and I travel with him. Wilkesbarre Service is Superb Thankyou

harrite l.  |  Overall Experience 
Clasificación:
5.0

I would definitely recommend people to rent at this Location.

Alicia J.  |  First Impressions 
Clasificación:
5.0

Very pleasant and helpful staff especially Brian.

Eric F.  |  Overall Experience 
Clasificación:
5.0

The man I had was excellent..he went above and beyond

TERI M.  |  First Impressions 
Clasificación:
4.0

The staff is excellent and friendly.

Jude B.  |  Overall Experience 
Clasificación:
4.0

Aside from getting charged for 13 extra days the experience was good. The staff is friendly and helpful. One thing that would be really helpful is more room around the buildings for turning trucks.

Jameson W.  |  Overall Experience 
Clasificación:
5.0

Great service. Always clean. Staff always willing to assist

charles d. | Reservación
Clasificación:
5.0

Everyone at Uhaul were very professional and friendly!

marilen o.  |  Overall Experience 
Clasificación:
4.0

Nada

PHILOMENIA W.  |  Overall Experience 
Clasificación:
4.0

Staff very helpful.

usn e.  |  Overall Experience 
Clasificación:
1.0

I had an unit with U-Haul for almost a year and one day someone else Just called and cancel my unit without any permission, the location didn't call me or anything. bad customer service -5 star

Andres N.  |  Overall Experience 
Clasificación:
5.0

Thank you for the use of your storage unit even through the tornado it was nice to know my belongings were safe

DIANE P.  |  Overall Experience 
Clasificación:
5.0

Could not have expected any better experience

ARTHUR Z.  |  Overall Experience 
Clasificación: