Comentarios de los clientes para U-Haul Moving & Storage of Whitehall

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Whitehall

Clasificación general:

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Kevin R.
Clasificación:

The person who checked me in for my reservation was very knowledgeable and quick.

MELENA C.
Clasificación:

Great customer service

NICHOLAS R.
Clasificación:

El cliente no dejó un comentario.

NICHOLE D.
Clasificación:

El cliente no dejó un comentario.

LESLIE P.
Clasificación:

The back door (hatch) was very hard to close, and I had so may problems checking the truck back in to the the point I had to just take the $20 charge cause it wouldn't let me check it back in

VIRGIL H.
Clasificación:

El cliente no dejó un comentario.

Earl L.
Clasificación:

The no contact ck in worked as advertised.

Joseph N.
Clasificación:

El cliente no dejó un comentario.

DESTINEY U.
Clasificación:

Hidden Fees and over charged me never will get another truck with them. the Manger couldn't even explain why the hidden fee didn't show when I extended online

Jazmine D. | Overall Experience |
Clasificación:

Staff were always so helpful and detailed

JASON H. | Overall Experience |
Clasificación:

I would have kept my storage unit if the rates had not increased.

JAZMINE D.
Clasificación:

Each staff member were willing to help me in some sort. Everyone was friendly and gave detailed information of all that i did and did not need

JUSTON B.
Clasificación:

El cliente no dejó un comentario.

JAY B.
Clasificación:

Very organized and professional

SIERRA P.
Clasificación:

N/A

BETTY C.
Clasificación:

Great customer service!

KENNETH S.
Clasificación:

El cliente no dejó un comentario.

JOYCE J.
Clasificación:

El cliente no dejó un comentario.

CASONDRA P.
Clasificación:

El cliente no dejó un comentario.

BRUCE B.
Clasificación:

El cliente no dejó un comentario.

ASHLEY C.
Clasificación:

El cliente no dejó un comentario.

LEON M.
Clasificación:

El cliente no dejó un comentario.

NIKIA RENEE B.
Clasificación:

Nothing keep doing what your doing I loved the experience thank you

DEBRA F.
Clasificación:

This was an AWFUL experience!!! 😢😭 The truck smelled awful & drove EXTREMELY AWFUL on the road!!! 😣 This truck SHOULD NOT be on the road at all. It drove worse than a freight train; it was loud & made a lot of noise, & it was the worse U-Haul I have ever rented!!! 😣 My cousin was helping me; when he got out of the truck on the passenger side, ALL the molding around the door fell down & hit him all in the face & around his neck!!! 😣 It was like the "U-Haul from Hell." 😢😭 I WILL NEVER rent from this location EVER again!!! 😞 PLEASE retire ALL your TRASHY trucks, PLEASE & thank you.

JACQUELINE J.
Clasificación:

El cliente no dejó un comentario.

CHRISTALA R.
Clasificación:

Make sure no check engine lights are on. The staff did a great job checking the light before I left but it still worried. Better maintenance on the trucks some drive rough

APRIL R.
Clasificación:

My truck dolly was not on the truck and the in store wait/service was ridiculous. One of the team lead representatives left while I was next in line, and did not return until asked to help relieve the line, approx 10 minutes later.

Natasha M.
Clasificación:

My townhome was not ready when it was time for me to move. They worked with me and very understanding.

JEAN A. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

tina D.
Clasificación:

El cliente no dejó un comentario.

Steve M.
Clasificación:

El cliente no dejó un comentario.

STEPHEN B.
Clasificación:

El cliente no dejó un comentario.

Kris T. | Online Move In |
Clasificación:

Staff members were courteous and helpful. Great experience - thank you!

GINA K.
Clasificación:

Given the circumstances we are experiencing right now with COVID-19 the employees at the E.Main street location performed their jobs better than expected. Keep up the good work!

Sharonda Y. | Overall Experience |
Clasificación:

The staff was disrespectful the day we went to remove all of our belongings and close out our month. We ran in to an issue with them not having a utility dolly for us to use but we had been charged for one, and did not try to help us in any way to find a solution. All they did was laugh in our face and told us to figure it out. I was really disappointed and upset that I reached out to uhaul customer service while in store and they worked to help us find a dolly nearby at another location and we were able to complete our move out. Horrible experience for us. The overall move out we were able to complete but the staff that was there initially when we arrived was a 0 for sure.

MARTHA W.
Clasificación:

Customer service was subpar, and I am VERY generous in rating customer service, especially during COVID. Employees were either not wearing masks, or wearing them incorrectly. They were not respecting or enforcing social distancing, were clearly agitated in demeanor, and haggling with a woman of color over 2 dollars difference in a bill when we walked in. I will not be returning to this location due to the pall of depression and self-hate over the majority of the employees' faces. Please, please, for their sake, reduce their hours, hire one or two more workers, TRAIN THEM WELL, and encourage them to take PAID time off if they feel sick - please do not suggest they find employment elsewhere. The practices of management at this location reflect poorly on the brand. The human cost of misery is not worth paying for clean and functional rental vehicles.

ROBINY E.
Clasificación:

El cliente no dejó un comentario.

MICHAEL S.
Clasificación:

Very satisfied. Every reservation we've made has been 100% correct at the time of pick-up, and the equipment has been good.

portia B. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

CAROLYN R.
Clasificación:

Manager was awesome

James R.
Clasificación:

El cliente no dejó un comentario.

KEVIN H.
Clasificación:

El cliente no dejó un comentario.

MAYA K.
Clasificación:

Nice staff, the past 2 times items I've ordered have not been in my uhaul. The pickup truck i returned 2 days ago did not have the mileage that was on the truck, i ended up being charged extra for it.

LORRAINE S.
Clasificación:

The manager on site was very helpful .they were having trouble with their computers. but he was able to get us into a vehicle and get us on our way.

jamie w. | First Impressions |
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El cliente no dejó un comentario.

LORIE R.
Clasificación:

The truck ran very rough.

RANDOLPH L.
Clasificación:

I can't think of anything to improve except to have the equipment dropped off and picked up. You folks do a great job. Thank you

THOMAS C.
Clasificación:

Did a great job

Harold E.
Clasificación:

Quinine Davis and David Stevens extended exceptional customer service. I needed a certain cargo carrier and Kenny of the S. Hamilton rd location referred me .

KAREN P. | Overall Experience |
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I was able to keep my stuff safe an lock up an the hours was great I would rent from this main st whitehall ohio anytime thanks u-haul I love your business happy holidays u-haul on main street

ROCHELLE A.
Clasificación:

El cliente no dejó un comentario.

Chad L.
Clasificación:

Stephanie and entire crew always take care of the customer. This location is highly recommended. Always flexible when the move does not go accordingly! Thanks again!

Miklos B.
Clasificación:

El cliente no dejó un comentario.

GARY B.
Clasificación:

The only negative is the cost was a little pricey.

terri G.
Clasificación:

Richard Henery was awesome! He was very helpful throughout this entire process. I'd gone back and forth to the store many times over the past month purchasing supplies and he'd always provide assistance as to which specific items I would need to accomplish what I needed them for and they all worked perfectly. I'd give him the maximum stars (rating) + 10. Also the gentleman that brought the truck around was kind, friendly and polite. It's just really hard to find this kind of service nowadays.

CARMEN C.
Clasificación:

The truck was very noisy made loud rattling sound unable to talk and be heard with out shouting. Vehicle should be serviced or removed from availability.

JOEL G.
Clasificación:

El cliente no dejó un comentario.

MARVIN H.
Clasificación:

Great customer service 😊

Alieu K.
Clasificación:

El cliente no dejó un comentario.

Steven G.
Clasificación:

Had to search for drop box. Not orange not cleRly marked like Vidio

Crystel C.
Clasificación:

El cliente no dejó un comentario.

Garlin C.
Clasificación:

El cliente no dejó un comentario.

Crystel C.
Clasificación:

Friendly Staff and they all had mask on and provided hand sanitizer. Love it.

Esteban H.
Clasificación:

El cliente no dejó un comentario.

tiffany P.
Clasificación:

Ensure that available staff are properly trained on all transactions and have necessary knowledge of store operations.

KATRINA W.
Clasificación:

Truck ran alil rough but it got the job done

ANDREW DOUGLAS W.
Clasificación:

Actually speak with the customer at the time of drop-off and explain charges intended to be made to the card on file, especially when different from those quoted.

Irene T.
Clasificación:

El cliente no dejó un comentario.

tiara D.
Clasificación:

El cliente no dejó un comentario.

ZENA H.
Clasificación:

Very friendly and curtious staff

Amber M.
Clasificación:

Too bad you let the one person go, that made a difference at this store. Shame on you U-HAUL for not treating your employees with the respect and recognition they deserve.

DHAMEERAH Z.
Clasificación:

El cliente no dejó un comentario.

Yaakov S.
Clasificación:

I forgot the new manager name but he was grate

Britney B.
Clasificación:

Customer service was great. The parking was limited because the lot is small. That's why I gave four stars. Overall good experience.

Earl L. L.
Clasificación:

The process worked well, especially the drop off.

Kiana C.
Clasificación:

El cliente no dejó un comentario.

TAMIYAH M.
Clasificación:

El cliente no dejó un comentario.

PAULA L.
Clasificación:

El cliente no dejó un comentario.

LARRY B.
Clasificación:

Interior part of Vehicle needed improvement. Driver's sun visor was broken and tilted towards the front windshield. This visor obstructed my view during the drive. Also during the drive, there was a very loud shrieking sound heard. Seemed to come from the roof area. Sounded like a hoard of bee's. Also the rear view mirror on passengers side was broken.

BRUCE B.
Clasificación:

Great Staff and great job. Thank you.

TIMOTHY L.
Clasificación:

The guy that was there when I dropped off trailer was not very helpful.

matthew C.
Clasificación:

El cliente no dejó un comentario.

Debora C.
Clasificación:

El cliente no dejó un comentario.

Tabitha B.
Clasificación:

The Customer service rep Joseph who helped us told us that we had the truck for 24 hours but we picked up the truck fuck after 3pm. We askednif it was reserved for the following day and he said no just have it back by the time we close then after looking at the paper work found out he put on there to have the truck back by 11am. I feel like he was lieing to us making us thing he was truly trying to help us was intentionally done. If thats how you run a business Ill go elsewhere next time! I wonder if some of these extra fees are goin to his busted breakline on his S10 or actually charged by uhal!!!

Jeffery F.
Clasificación:

El cliente no dejó un comentario.

Matthew F.
Clasificación:

The app say you have curbside check in but there are no Q-codes out front to accommodate this...

JACQUELINE K.
Clasificación:

El cliente no dejó un comentario.

Matthew M.
Clasificación:

El cliente no dejó un comentario.

Roy C.
Clasificación:

El cliente no dejó un comentario.

Ruth W.
Clasificación:

El cliente no dejó un comentario.

sharon B.
Clasificación:

The rental experience was good. However I was charged the original amount but when I took the truck back my bill was reduced by almost 50% but that not what my checking account says. The rep. at the store said it takes 5 to ten days to get that credit. That is not right.

Charles M.
Clasificación:

When renting a truck, I didn't need or ask for a dolly or pass but they were in the truck with a seal to make sure they were not used. This only took up space I could have used.

paula H.
Clasificación:

El cliente no dejó un comentario.

CHRISTINA S.
Clasificación:

Brian was super helpful - would highly recommend!

Lakeisha C.
Clasificación:

El cliente no dejó un comentario.

Monique W.
Clasificación:

Check moving dolly's to ensure usage.

Mike N.
Clasificación:

This store desperately needs more staffing to prevent people from such long waits. Also, if I order a dolley or blankets, I should not have to tell staff, they should be on top of it already by looking at my reservation. Also, they never seem to answer their phone.

Pamela P.
Clasificación:

El cliente no dejó un comentario.

Joe P.
Clasificación:

El cliente no dejó un comentario.

TAMARA B.
Clasificación:

Keep it up!

Joseph R.
Clasificación:

El cliente no dejó un comentario.

Mohand M.
Clasificación:

Easy very quick clean good reception

Wilma S.
Clasificación:

I was very satisfied!!

Portia B.
Clasificación:

El cliente no dejó un comentario.

Portia B.
Clasificación:

El cliente no dejó un comentario.

Jeffery F.
Clasificación:

El cliente no dejó un comentario.

Tamiyah M.
Clasificación:

El cliente no dejó un comentario.

Susan C.
Clasificación:

El cliente no dejó un comentario.

stephan w. | First Impressions |
Clasificación:

The lady who rented me the locker was very friendly and explained everything in a professional way. Glad I had her as an associate. My only complaint is the access hours. The outside units are till 10pm. Wish they could be till midnight. Also everything I opened the door the alarm would go off. I hope I’m not setting it off. I use the key card to sign in and out.

Lillian G. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Michael B. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Ladajsha W. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Amelia C. | Overall Experience |
Clasificación:

There were large cockroaches in my storage unit. I am still fogging my new home.

SHERRY S. | First Impressions |
Clasificación:

Martha was awesome!!!

Leroy P. | Overall Experience |
Clasificación:

The GM there is the best!!!

david h. | Overall Experience |
Clasificación:

Very upset that they took out the security gate! Very disappointing of lack of security. Will not use this facility ever again!

Diona G. | First Impressions |
Clasificación:

Martha was extremely helpful.

David W. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

eddy j. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Rickquetta B. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

marko g. | Overall Experience |
Clasificación:

Outstanding service and support. Security procedures explained very well and made me feel secure. Checked out on 4/9/2020 a day before scheduled checkout and technician was very helpful. Will definitely use again.

delayne c. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

debra b. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

willie p. | Overall Experience |
Clasificación:

The service was great.We financially could not afford to continue to make the payments for our son.We would definitely recommend your facility to our friends and family.

charlene p. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Angelique L. | First Impressions |
Clasificación:

Staff Shawnee and jermaine were very helpful and got me what I needed quick!

Leroy P. | First Impressions |
Clasificación:

I am just amazed at how good the employees, at the Main St. and Barnett location are, with customer service. The general manager, there, Martha, really knows what she’s doing and she has a great team behind her.

maria C. | Overall Experience |
Clasificación:

Loved the service

Tyger R. | Overall Experience |
Clasificación:

Thanks for everything. Especially being able to replace my keys after I lost them. And also thank you for your amazing customer service. You all are amazing.

maria C. | First Impressions |
Clasificación:

Loved the service and the service they gave me a free storage unit til my apartment gwts ready

Tammy V. | Overall Experience |
Clasificación:

Everyone was happy friendly helpful polite professional people.

Tammy V. | First Impressions |
Clasificación:

Very friendly professional and caring staff.

Tammy V. | First Impressions |
Clasificación:

The store manager and agents were very polite friendly and professional. I will definitely go to the Main Street Whitehall store again.

Yvette B. | Overall Experience |
Clasificación:

I want to know when my funds will go back on my card?

WHITNEY B. | Overall Experience |
Clasificación:

Martha and Marilyn run a well organized facility. It has been a pleasure doing business with them!

mike m. | Overall Experience |
Clasificación:

It was a very pleasant experience

steven c. | Overall Experience |
Clasificación:

The storage aspect was great... the truck rental & lock removal well.... Not so good

JACQUELINE L. | Overall Experience |
Clasificación:

I Was a customer for over 14 years. Never had any problems. Staff was friendly.

Julia L. | Overall Experience |
Clasificación:

I will NEVER EVER use U-Haul again! I'm done with you all. I was charged over $200 for an in-town move. I'm done with Uhaul and will use another moving company when I move again or need storage.

cody b. | Overall Experience |
Clasificación:

Poor management Most employees are rude Manager is the only one to solve a problem but never there Mark needs training in people skills

Julia L. | First Impressions |
Clasificación:

Excellent job. Everyone was extremely helpful!

Tonya C. | Overall Experience |
Clasificación:

Will tell everyone i know that they are very helpful and lkind! Thank you very much.

Melissa C. | First Impressions |
Clasificación:

Very clean, brand new storage units. great service.

adriene h. | Overall Experience |
Clasificación:

I loved using them and if i need to I will do it again. They where so nice and friendly with no issues or drama.😄

Mary L. | First Impressions |
Clasificación:

The process was fast and easy the truck was ready

NATASHA R. | Overall Experience |
Clasificación:

none

LAKE D j. | First Impressions |
Clasificación:

Very helpful, thorough, knowledgeable and friendly. I’ve never had a bad experience at this UHAUL facility.

christopher f. | Overall Experience |
Clasificación:

Everything was great!! Thank you!!

STUART Z. | Overall Experience |
Clasificación:

GREAT JOB.

Earlene P. | Overall Experience |
Clasificación:

I had a pleasant experience with the u-haul at Main and Barnett Rd. I have dealt with them many times and I have always been pleased.

rhonda j. | Overall Experience |
Clasificación:

I'm happy that we have a place like your for my need to put my things in so I could get my apartment.

marquisha r. | Overall Experience |
Clasificación:

I really thank god for people like them everyday.

Renee F. | Overall Experience |
Clasificación:

There was a rodent issue. I brought it to their attention but nothing was done about it. Other than that it was convenient.

Scott S. | Overall Experience |
Clasificación:

The staff was professional, courteous, and always helpful. The facilities were always clean.

James W. | Overall Experience |
Clasificación:

Very easy to work with.

RERCONICA M. | Overall Experience |
Clasificación:

Very nice

Roshelle J. | Overall Experience |
Clasificación:

I was overcharged for several months rental. The rep would quote one price but my debit card would be charged $20 to $60 more. When I asked about the higher charge, the manager even blamed my bank

Pamela H. | Overall Experience |
Clasificación:

All services were MAGNIFICENT!!!

steven p. | Overall Experience |
Clasificación:

The staff were very helpful, and the facility was well maintained.

DonNeesha V. | Reservation |
Clasificación:

Terrible customer service. I was given the run around for two days and nothing was done about it.

James W. | Reservation |
Clasificación:

Everyone was very helpful. It was very easy to rent a storage space.

dawn s. | Overall Experience |
Clasificación:

The manager Rick was eager to please. In fact, everyone that works at this location is always so helpful and nice. Thank you for making my change so easy.

MELODY C. | Reservation |
Clasificación:

Excellent service.

THADDIUS B. | Reservation |
Clasificación:

Quick and easy service, they were great. Go there but reserve in advance for your great service

william s. | Overall Experience |
Clasificación:

While this facility was great, my overall experience using the U-Box system had numerous significant problems - I even was left on hold for 30 min on your customer service line without any answer.

Thelma B. | Overall Experience |
Clasificación:

Thank you

tannadia s. | Overall Experience |
Clasificación:

I love them and I would recommend them to all of my friends especially Rick I love you Rick!!!!😁😁😁 Thank y'all

cheryl O. | Overall Experience |
Clasificación:

I love this place.

Denise B. | Overall Experience |
Clasificación:

Never again.

darrell S. | Overall Experience |
Clasificación:

Great and easy to use.

No se han enviado comentarios para esta ubicación.

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