El cliente no dejó un comentario.Shawn E.
Customer Reviews for U-Haul Moving & Storage of Westside
Fort Worth, TX 76116
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
- Almacenamiento de bote
- Almacenamiento de RV
- Almacenamiento de vehículos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Floyd B.
El cliente no dejó un comentario.Chistopher H.
They didn't complete my return while apparently when I was there, asked for the receipt and they said it would be emailed. Never got it and then started getting messages the next day about setting up my return. After calling twice and being forwarded to a call center both times spending 15 mins on the phone each time with a promise to get called back (never received a return call) I ended up having to go back to the store a 2nd time for them to realize it was returned. Didn't leave that time without a piece of paper in my hand, I recommend you don't either.Bryan J.
El cliente no dejó un comentario.Cari J.
El cliente no dejó un comentario.Tierni A.
El cliente no dejó un comentario.Carole M. | Overall Experience
El cliente no dejó un comentario.Joseph L.
Awesome location. Professional, quick and easy service. The vehicles were clean and assessable.Stevie D.
This location was great. They really helped meKendrick P.
Everyone perfessional & knowledgeableKelvin R.
El cliente no dejó un comentario.TimothyS S.
Very nice staff and they helped me return instead of me trying to figure the app out.Edward Y.
El cliente no dejó un comentario.Andi D.
El cliente no dejó un comentario.Daniel W.
El cliente no dejó un comentario.LEEA W.
Better signage.Tracy R.
Fast, friendly and efficient customer service!Mark M.
El cliente no dejó un comentario.John H.
El cliente no dejó un comentario.Barbara W.
El cliente no dejó un comentario.Steven G.
I ordered a 10' Truck and they upgrade me to a bigger one, cause they didn't had it available and they acted like they did a favor to me. When I told them that I don't want a bigger one cause the gas consumption, the sales repr kept going with the process. I had to tell him that he need to give me a type of discount with the gas prices now-days. He finally did. But the worst was that when I pulled over to my apartment, I found cockroaches at the back of the truck. Very bad situation. I had to spray all over and all my furniture and clothes were smelling bug spray. Not to mention I had to wait for a while to start puting my staff in the truck. Finally, when I went to check out after I finished, I mentioned it to the staff member and he did and say NOTHING. I was a happy customer with U-Haul, but not any more. I can definitely use Home Depot trucks as well.Dimitrios T.
El cliente no dejó un comentario.Jonathan D.
My fist truck had the power steering going out and couldn't feel it until speed was above 30mph, and was running terribly rough. Once I got home I turned around drove back and got another without a problem, drove it from Ft worth to Merritt island Florida the next two days without a hiccup.Michel K.
I was quoted a total under 60.00 online and was not told i would be charged over 80.00 until my card was ran by employee, who responded to my surprise with, yeah, it website is deliberately confusing. Unacceptable.STEPHANIE R.
The young lady that assisted me was excellent. She definitely knows customer service. She has been the friendliest employee there. She definitely knows how to keep us going back.connie M.
El cliente no dejó un comentario.Thomas E.
I turned the truck in a day early and didn't receive any money back. Other than that it was a fine experience.Denise S.
El cliente no dejó un comentario.Roger A.
The truck wasn't filthy, but it was in need of a wash and the windshield wasn't clean. When cold-starting, there was some sort of buzzer going off. It was like a low air warning, for air brakes, but I don't know if this truck had air brakes. A sticker on the dash told that the button on the end of the right lever was to enter "tow/load" mode. However, there was no instruction about whether or not the trailer icon, on the dash, was supposed to be on or off. The insurance loophole about not disconnecting the trailer is unreasonable. I opted out of the insurance because of it.Jeffrey H.
El cliente no dejó un comentario.DARREN L.
El cliente no dejó un comentario.jodie M.
El cliente no dejó un comentario.Michael E.
El cliente no dejó un comentario.Kimberly G.
Process was easy, friendlyPHIL A.
Stop charging milage for locate moves $0.99 a mile already have to put fuel in the trucks while using them then bring it back with same amount you got it so why have to pay for milage to.ALFRED M.
My experience was very positive and I would rent again from U-Haul.Mark D.
El cliente no dejó un comentario.Jason Z.
El cliente no dejó un comentario.Michael E.
El cliente no dejó un comentario.MONICA C.
El cliente no dejó un comentario.Tasha S.
All the workers were very rude... I don't know if they were having a bad day or what.... I would describe properly but not trying to curse or call names... Definitely will be using a different location on my next rental... Which I do rent from y'all frequently...HARRY P.
It was a great simple experience,reserve online ahead of time your good to go. Thanks UHAUL.Yall beat every other deal we researched!!Thomas O.
El cliente no dejó un comentario.Tanquest J.
El cliente no dejó un comentario.Ryan H.
Thank you so much. You guys are amazingNaji A.
Suggestion: we came in an entrance where we couldn't see the front door (Apple Maps brought us there). We didn't see any directions for return from that direction, which would have been helpful.Brent F.
El cliente no dejó un comentario.Clint W.
El cliente no dejó un comentario.robert C.
The line was very long. The parking was unlabeled, the worker was quite rude about where I parked & Insisted I move my car to another unlabeled spot. The gentleman helping hitch up was very nice.Cathie L.
The staff here was amazing!Chantal M. | Overall Experience
El cliente no dejó un comentario.Christina M.
Sales associate was very courteous, efficient and helpful. Service was excellent!Sain C.
El cliente no dejó un comentario.Danielle R.
El cliente no dejó un comentario.Stephanie K.
Honor your reservations!GREGG G.
El cliente no dejó un comentario.Jason S.
More staff. Long linesLachelle H.
Nothing I can think ofElias C.
El cliente no dejó un comentario.TAMMY B. | First Impressions
Very friendly staff. The unload process was a breeze!Brent F.
El cliente no dejó un comentario.Mark B.
El cliente no dejó un comentario.jennifer H.
All staff were friendly, efficient and helpful. Got in and out quickly. Verified that all lights worked before I drove off. All equipment was in good working order. Could not ask for a better experience.Valorie S.
The person checking in my truck Liam Comeau was the rudest person I have ever dealt with involving customer relations. I have been using uhaul for over 30 years and no employee has ever made me so angry trying to discuss an error with the gas in my vehicle. I had spoke with another employee that had already left for the day and she would not listen to my concern because I had no proof other than the employee l had shown the gas gaugeTony G.
Staff were very friendly and helpful especially in hooking up the trailer to my suvMelissa G.
El cliente no dejó un comentario.Satish G.
El cliente no dejó un comentario.Peter C.
El cliente no dejó un comentario.David C.
El cliente no dejó un comentario.Patrick P.
El cliente no dejó un comentario.Kevin T.
El cliente no dejó un comentario.Jesse M.
El cliente no dejó un comentario.Matt O.
El cliente no dejó un comentario.Angela J.
The truck I rented was obviously aged which is fine but the brakes in this truck were very poor. The brake pedal had about 10 to 11 inches of free travel before they would meet any resistance. Once resistance was felt there was only approximately 3 inches of additional travel before the pedal was bottomed out.Larry W.
Customer service was amazingly good!Dan S.
Very good experience. Nice crew. Quick.David H.
El cliente no dejó un comentario.Nicholas K.
El cliente no dejó un comentario.MICHAEL S.
the location is hard to get to. i went in on two different occasions and the people working there have very poor customer service. one man was yelling at a customer and the female who helped us didnt smile nor act like they like their job, as soon as we walked away she was talking to the other worker and got so excited about something and said oh dude you have to send that to me, that was the most expression we had seen from her and it wasnt toward us. the only kind and wonderful person was the man outside cleaning and checking in the trucks.Tara D.
Very friendly. Great customer service.Jackie F.
No complaints at all. Staff at location were reasonably professional, and the truck rented was clean, easy to drive, and more than adequate for the job.TG S.
El cliente no dejó un comentario.Ted M.
The staff was polite and very helpful when I needed to upgrade the size of the truck.jordan R.
El cliente no dejó un comentario.Richard C.
El cliente no dejó un comentario.Kady B.
Wave the $20 after hour drop off chargebyron T.
El cliente no dejó un comentario.Laura J.
Great polite professional checkin and checkout Used this location before and will use it again. GraciasGreg H.
El cliente no dejó un comentario.steve B.
This location was good. But this was not our first location, Kwik Car on University was. They forgot to put the keys in the lock box for an after-hours pick-up and therefore, I'd rate that location a 0 of of 10.Edward B.
El cliente no dejó un comentario.Paul B.
El cliente no dejó un comentario.KERRY P.
El cliente no dejó un comentario.Shanna H.
El cliente no dejó un comentario.Sophia A. | Overall Experience
El cliente no dejó un comentario.George G.
El cliente no dejó un comentario.Emily T.
El cliente no dejó un comentario.CLAUDIA H.
The people that packed my boxes were awesome and the ladies that delivered them were also awesome!Lori L.
Improve bathroom facilities, but front desk service and field service were superb!!DAVID B.
El cliente no dejó un comentario.Gerald J.
El cliente no dejó un comentario.Terri B.
El cliente no dejó un comentario.Gregg L.
The only problem I've had today was with the acting manager or person in charge Brian at the location in West Fort Worth Texas. The way he was acting was not the way and acting manager/manager to treat customers. Especially when I come in 2 to 3 days a week to rent vehicles/trailers. But my boss Dakota has already talk to The general manager. But I was just doing a follow up on the questionnaire thank youRoy H.
always have had good experiences with Uhaul. This is our first time using RV parking storage but everything went smooth and well layed out facility.GREGORY C. | First Impressions
Too expensive, size needed wasnt available. We moved to a cheaper, bigger unit at another facility.JOHN M. | Overall Experience
Inside store was clean but outside around the storage units there were areas when people had left.John h. | First Impressions
El cliente no dejó un comentario.Osmaro V. | Overall Experience
While the people at the desk are really friendly, the U-Haul storage policies are just not what our business was looking for. Very inconvenient hours for a truck driver. It just wasn't a good fit for what we needed. That's just it.Blake V. | Overall Experience
El cliente no dejó un comentario.cassandra r. | Overall Experience
El cliente no dejó un comentario.COREY S. | First Impressions
El cliente no dejó un comentario.DAVID P. | Overall Experience
El cliente no dejó un comentario.Sharon C. | First Impressions
Very helpful was helping son move they called to make sure everything was good really worked with usDylan F. | First Impressions
El cliente no dejó un comentario.PATRICE B. | First Impressions
Front desk was very professional and courteous. All of the rules about what items were prohibited from being stored was explained to me. Other staff were friendly and welcoming. Facility was very clean. Staff went above and beyond to help me transition from my items being in a UBox to one of the first level, drive up storage units. Would definitely do business from this UHaul location again.Phillip H. | First Impressions
Great teamwork!Carl G. | First Impressions
El cliente no dejó un comentario.Blake V. | First Impressions
El cliente no dejó un comentario.Shanedra P. | First Impressions
El cliente no dejó un comentario.Sharon S. | First Impressions
El cliente no dejó un comentario.betsy m. | Overall Experience
I moved from out of state was advised I would have 30 free storage rental was in the unit 2weeks and keep receiving a bill for a full month.cannot reach anyone by phoneJUDY ANN L. | Overall Experience
everything about uHaul is Great! Amazing! Spectacular! the service was extremely good, i even got lost and staff helped me right away with ease. I felt comfortable and safe. theres not alot of foot traffic which is even better. i was able to reserve storage unit right when i needed it; and they just make the transition so much easier for everyone no matter their situation at reasonable pricing i am so happy i chose uhaul as they are trustworthy and reliable. they have everything you need right in-store and uhaul also had an amazing customer service team that will answer efficiently and be of great-kind help. absolutely satisfied.trinity p. | First Impressions
El cliente no dejó un comentario.Alice C. | First Impressions
El cliente no dejó un comentario.Vernon H. | Overall Experience
¡Gracias!LARISA VLADIMIRO B. | Overall Experience
El cliente no dejó un comentario.KELVIN S. | Overall Experience
Front desk clerk is very rudeashton d. | Overall Experience
El cliente no dejó un comentario.Tierney H. | Overall Experience
Very helpful, polite, and informative!erik a. | Overall Experience
Rented a 10x10 storage unit but the unit was more like 8x8. The unit was also not swept or completely cleaned out.Dalton A. | First Impressions
El cliente no dejó un comentario.Willie N. | First Impressions
El cliente no dejó un comentario.Susan G. | First Impressions
El cliente no dejó un comentario.Tierney H. | First Impressions
El cliente no dejó un comentario.AUNYSSA J. | Overall Experience
From small to large moves U-Haul is the company to use, we have used them for over fifteen years, always satisfied with the vehicles, trailers, self- storage units, and with all the people that work for U-Haul. Thank youStephen S. | Overall Experience
I was charged extra 30 some dollars for what I do not kno when I only went 4 mile and gas was at half tank I called all day today and no one would pick up the phone .ashton d. | First Impressions
I called multiple times to try and resolve am issue and it never got resolved. I never got transferred to a manager. The only way I could resolve the issue is by actually going up to the store which is 30 mins from where I live.KIMBERLY M. | First Impressions
El cliente no dejó un comentario.ERNEST V. | Overall Experience
El cliente no dejó un comentario.Gary M. | Online Move In
El cliente no dejó un comentario.CHAD F. | Overall Experience
El cliente no dejó un comentario.Luz R. | Overall Experience
My only issue is I’m not very impressed with the self made storage unit!ERNEST V. | First Impressions
Complete moving experience with U Haul, every detail covered with U Haul, make sure you do as directed, never change the drop off location unless you call U Haul, let them do the changes for you.Stephen S. | First Impressions
El cliente no dejó un comentario.GEORGE S. | Overall Experience
El cliente no dejó un comentario.BRANDY J. | First Impressions
I am EXTREMELY dissatisfied with Uhaul. I was given an access code written on paperwork at the time I purchased my unit. Two hours later, after I retrieved my belongings, I came to the storage facility at approximately 6:30pm. I entered the access code on the page, including the * and # on the front and back, and was denied a total of 8 times from accessing the gate. I tried calling customer services and was told I could not be helped. This is the second time in THREE MONTHS I have has this problem trying to access a unit after store hours. You all as a company have GOT to do better. Especially in a time where people are moving at higher rates than ever before. I have yet to receive a refund for the unit I was charged a full month for and not able to access on Rufe Snow Blvd, and have called about that three times, with no indication from a property manager when I would get my money back. I will be reporting this matter to the better business bureau as well, my Harry Hines storage unit has been changing in price without my consent sporadically over the last several months. I need to be reimbursed for the day that I was charged yesterday to move into the storage unit, because I was not able to access it. I need to be reimbursed for the cost of extending my trailer rental, due to not being able to access my unit or the property manager. I also need to be reimbursed for the unit on rufe snow I was not able to access due to their elevators being broken. As a customer, I'm completely shocked at the terrible service I've received from Uhaul. From property managers to customer service representatives: The stress and frustration of not being able to access these units, as well as the time and money it's cost me is absolutely disgusting. Sincerely, Someone that's spent years in customer serviceshea F. | First Impressions
Jennifer was extremely helpful, making my rental easy. Morris KeyMorris K. | First Impressions
El cliente no dejó un comentario.Tiffany F. | Overall Experience
When I came to move my things out, there was a wet area under my chest of drawers. I'm not sure if there was a leak in the ceiling or what happened. Luckily, none of my items were damaged.Leann W. | Overall Experience
El cliente no dejó un comentario.YOMAR B. | First Impressions
The ladies here are friendly and extremely helpful and kindDarcy G. | First Impressions
Well maintain facility, friendly staff all around great place to storage your belongings.lana h. | Overall Experience
El cliente no dejó un comentario.Stacy R. | Overall Experience
El cliente no dejó un comentario.Michael S. | First Impressions
Big mix up with the time we were supposed to pick up the truck, communication was poorVicki R. | First Impressions
El cliente no dejó un comentario.ASHLEIGH L. | Overall Experience
El cliente no dejó un comentario.KEVIN C. | First Impressions
El cliente no dejó un comentario.Lori S. | Overall Experience
El cliente no dejó un comentario.MELISSA C. | First Impressions
El cliente no dejó un comentario.Paula A. | Overall Experience
Winter was terrific- professional, efficient, innovative, solution oriented and she provided exceptional service .Elizabeth P. | First Impressions
El cliente no dejó un comentario.MARTHA M. | Overall Experience
El cliente no dejó un comentario.Paula A. | First Impressions
El cliente no dejó un comentario.Claret S. | Overall Experience
Rates were an issue and not disclosed well.Dean E. | Overall Experience
El cliente no dejó un comentario.Lori S. | First Impressions
These guys never disappoint.Love it here.Very friendly staff.Have no problems checking in or out.Truly awesome serviceCORINNA L. | Overall Experience
The general manager Jon was excellent in customer service, assisting with issues & accessibility. He quickly resolved an issue of an outside door lock change at building two. I've rented there off & on for 11 years multi units. He was great.VICKI C. | Overall Experience
El cliente no dejó un comentario.bryanna n. | Overall Experience
El cliente no dejó un comentario.DANIEL A. | First Impressions
El cliente no dejó un comentario.Josue G. | First Impressions
El cliente no dejó un comentario.FRED S. | Overall Experience
El cliente no dejó un comentario.CHARLES D. | Overall Experience
El cliente no dejó un comentario.Kevin P. | Overall Experience
Everyone was very helpful. They were so busy and still patient with their customers.Claret S. | First Impressions
El cliente no dejó un comentario.glen d. | Overall Experience
First friendly Uhaul Staff everRobert L. | First Impressions
El cliente no dejó un comentario.James G. | Overall Experience
El cliente no dejó un comentario.NICHOLAS H. | Overall Experience
The staff were above and beyond accommodatingDoug J. | First Impressions
Great experience and great equipment.Jorge D. | First Impressions
They was very helpful and quickly got me in and unloading the truckMARK B. | First Impressions
El cliente no dejó un comentario.sid m. | Overall Experience
El cliente no dejó un comentario.Nelson O. | Overall Experience
El cliente no dejó un comentario.hannah b. | Overall Experience
I was a day late on my reservation for a large unit. I drove half way across the US and had a issue which caused that delay and when I arrives at the facility I was told that my unit was given away. First of Ll that makes no sense. If I booked a hotel room for a month and was a day late it would not matter, I would simply have one less day. This has forever changed my opinion of uhaul and realize it's just another evil corporation. The salesperson at the desk was rude about it and offered no solution for me. I had to ask him, "how can you help me now" because he offered no options...until I asked. I was given a tiny unit that made I had to pack completely which made it nearly impossible to ever get anything I needed without unpacking all the boxes each time I needed to find something. Not to mention the smell of toxic poison was so strong that I would lose my sense of taste after being inside for more than 10 minutes. I can't help but shake my head when thinking of my experience.Justin F. | Overall Experience
El cliente no dejó un comentario.Delores W. | Overall Experience
I was happy with what experience I had with themLarry W. | Overall Experience
El cliente no dejó un comentario.Latassa F. | First Impressions
Some of the staff could use a little more training in overall customer service. GraciasSarah P. | Overall Experience
El cliente no dejó un comentario.Marya A. | Overall Experience
Paid almost $300 for a 10-foot truck I feel like I got screwed on that overdraft my bank account I'm not very happySANDRA Y. | Overall Experience
Overall a good experience and successful move/storage cycleIkaria S. | Overall Experience
I NEVER moved into the unit. I've emailed 3 times explaining I never ever located the unit bc I have to have a drive up unit, because I have a bad back. I did reserve & did use a storage facility the UHaul customer service lady reserved for me. I rented 2 different moving trucks that I never used because I became very sick & wasn't able to do anything but rest. I just wished I would get a reply from the storage communications the same day I signed for the unit & again a few days later. If anyone reads these, can you please advise of your storage policy & cancellations. I certainly would appreciate it greatly. Thank you! Respectfully, SRBSheila B. | Overall Experience
El cliente no dejó un comentario.Olga R. | Overall Experience
Liam was great!derrick C. | First Impressions
El cliente no dejó un comentario.SANDRA Y. | First Impressions
El cliente no dejó un comentario.Johnathan A. | First Impressions
The hall was well lit, however very difficult to see in the storage unit. Overall was very good and everything was in great shape when we got it out and moved to my new home.Carole E. | Overall Experience
GraciasMarsha A. | Overall Experience
First storage I got sold to Me straight said has holes don’t sell unit went in had to pay to get a outside unit instead we start to open it and move in realize holes in the wall and another red tag says to not sell unit has holes in it by this time office was closed had to move into a 125$ unit just to have holes in there no lock with a key had to go buy one organization and communication to the units would make a huge difference in this experience.Stephany M. | First Impressions
El cliente no dejó un comentario.Dwight S. | Overall Experience
My daughter did the booking of the storage and U-Haul online. Unbeknownst to the both of us we rented a locker as well as a small storage truck. The small storage truck was able to move all of her belongings from a one bedroom apartment the problem came in when we realized at 8 o'clock at night that she rented a locker instead of an actual storage room! Young lady who gave me the keys told me to look for the number on top of the truck and pretty much nothing else I drove around in circles trying to figure where 1546 was 26 and after driving around three circles I figured out that it was in the inside yet so knowing that I had to keep the hall for a longer time and speak to you are represented online who was very helpful and saved my impression for the storage facility the managers I spoke to secondly was very helpful as well but there was a customer service rep or cashier named Liam a young girl not very helpful At all her service was very very unserviceable it was as if I was bothering her she spoke very low and didn't greet me when I came in like when I came in the second time and was greeted upon arrival.Leah H. | Online Move In
Very friendly staff and helpfulNICOLE Z. | First Impressions
El cliente no dejó un comentario.Gennifer S. | First Impressions
El cliente no dejó un comentario.scott v. | Overall Experience
El cliente no dejó un comentario.Trina S. | First Impressions
El cliente no dejó un comentario.Ethan B. | Overall Experience
Never again will I use these people. Worst experience ever. Please save yourself a headache!!!! Go elsewhere!!!Crystal S. | Overall Experience
El cliente no dejó un comentario.Randall F. | First Impressions
One of my units leaks when it rains; several things got wet and some were ruined.Tina H. | Overall Experience
Everything was great from Dallas to Fort WorthDANYELLE R. | First Impressions
Great service keep up the good workMarcelo H. | First Impressions
El cliente no dejó un comentario.amanda w. | First Impressions
El cliente no dejó un comentario.Debra G. | First Impressions
El cliente no dejó un comentario.Dekeedra Q. | Overall Experience