Customer Reviews for U-Haul Moving & Storage of Westside

9,226 comentarios

1000 Alta Mere Dr   Fort Worth, TX 76116
(@ I-30)

(817) 246-4601

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(817) 246-4601

1000 Alta Mere Dr
Fort Worth, TX 76116
(@ I-30)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Eric G. 
Clasificación:
5.0

The owner hooked up my trailer- he was wonderful! He did a great job being quick and efficient and ensuring I felt the trailer was safe. The entire team made this an easy transaction!

Lacy W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Clark K. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Harvey M. 
Clasificación:
1.0

El cliente no dejó un comentario.

John H. 
Clasificación:
5.0

This is by far the best experience I have had. Staff all the way around was very helpful and nice .

Guadalupe S. 
Clasificación:
5.0

Everyone was so nice! I was in and out quickly and had no issues with my truck. Definitely recommend to all my family and friends

Elizabeth V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bradley W. 
Clasificación:
5.0

El cliente no dejó un comentario.

renee O. 
Clasificación:
4.0

I understand I arrived to drop off trailer right at 5pm when you close. But I had 4 employees walk by me and did not even acknowledge I was there. It was obvious I wasn't sure what I had to do or where to park the trailer. At the very least they could have said hello, and let me know that I had to do online drop off and where to park. Would not have taken them more than a minute. Little costumer service goes a long way.

Carlos G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Osmaro V. 
Clasificación:
4.0

El cliente no dejó un comentario.

Harry Ross L. 
Clasificación:
5.0

Everything was outstanding

RUSSELL SCOTT A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Manuel A. 
Clasificación:
5.0

One of the best places. got their stuff together in getting you taken care of and returning was easy and quick. Good job

Michael B. 
Clasificación:
2.0

I asked to extend the time of the rental but was charged to rent it twice and charged the insurance twice I need a refund

Marilyn J. 
Clasificación:
5.0

El cliente no dejó un comentario.

steve D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher H. 
Clasificación:
5.0

El cliente no dejó un comentario.

R Steve F. 
Clasificación:
5.0

No improvements needed all is good.

Vincent S. 
Clasificación:
5.0

El cliente no dejó un comentario.

shannon D. 
Clasificación:
5.0

Nada

Daniel M. 
Clasificación:
5.0

You did great, friendly customer service

John J. 
Clasificación:
1.0

Was charge extra 20 dollars on rental

MARCO P. 
Clasificación:
5.0

El cliente no dejó un comentario.

raulph G. 
Clasificación:
5.0

We have used this location before and it was great both times.

Randall H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eboni H. 
Clasificación:
2.0

El cliente no dejó un comentario.

Elizabeth M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike S. 
Clasificación:
4.0

Shayne Blue was very pleasant to work with, very helpful! Thanks for the great service.

maria O. 
Clasificación:
3.0

The online pickup and drop off application isn't great as it doesn't allow comments and not enough pictures

Curtis M. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHAWN R. 
Clasificación:
5.0

Windshield could have been cleaner. It was encrusted with bird poop. Staff was great but someone needs to clean the windshields.

Allyson N. 
Clasificación:
5.0

Steve and all the employees here are Fantastic

Paul R. 
Clasificación:
1.0

Would not paid for 2 days in full and then brought it back exactly 24 hours early and still got charged at the end and never got given my extra 24 hours back poor customer service would not recommend this location disrespectful employees.

Cameron N. 
Clasificación:
3.0

It frustrated me to pick up a truck that said 2 miles to empty.

John H. 
Clasificación:
5.0

Great Group at this location!

BOB M. 
Clasificación:
5.0

Unfriendly, attitude from the angry woman at rental counter.

Christopher Y. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lorena L. 
Clasificación:
4.0

Location was just a bit confusing on how to access and how to properly pull into the lot

Dan M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dave K. 
Clasificación:
5.0

Everything was satisfactory thank you

DAVID W. 
Clasificación:
5.0

Everything was fine except the app to check the trailer in after hours. Got to where I took the picture of the trailer being clean and clicked “no new damage to trailer”, and couldn't go further, the “continue” button would not light up from grayed out. Had to go in Sun. Morning with a picture to show I had the trailer back in time and parked in the right place. Very inconvenient.

Ron L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Juan M. 
Clasificación:
4.0

I have rented this style truck, several times and have always been pleased

scott F. 
Clasificación:
4.0

El cliente no dejó un comentario.

ANNIE G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JACK R. 
Clasificación:
5.0

Nothing that I see, it was very well executed and well done 👍🏾

eddie B. 
Clasificación:
5.0

Drop off was completed in less than 5 minutes. Very efficient and courteous service team!

Trey W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Josiah I. 
Clasificación:
5.0

All is good in my opinion. :)

Anthony C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carolina I. 
Clasificación:
5.0

Vary helpful and friendly.

Santos T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frances G. 
Clasificación:
4.0

Everyone was helpful. Very efficient

ERIC B. 
Clasificación:
3.0

Decrease in price per milage like 0.75 per mile. Also need a refund to card ending in 9916 because you took out from wrong account

Antwuan H. 
Clasificación:
5.0

Make local Phone Numbers available without having to go to where ever we have to go to and question if we get the correct number. It is a pain!!!!

JAMES H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Justin B. 
Clasificación:
1.0

El cliente no dejó un comentario.

Morgan W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott S. 
Clasificación:
4.0

They didn't email recipients like she said she would also I told her about we had to stop several times to put strap back on the tire the handle had issue shoulda been replaced before it was rented but she didn't seem to care one way or the other / put us behind because of that / other than that everything seemed fine

Duane R. 
Clasificación:
5.0

Very nice and helpful

Glenda H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Amanda F. 
Clasificación:
4.0

I noticed one customer left when asked to get into one line. Directions on the floor to help people get into one line, nothing exist right now, some what confusing to first timers coming into the facility!!!

DAVID B. 
Clasificación:
5.0

Great location !

BOB M. 
Clasificación:
1.0

The 26' trailer that we rented really needs to be taken off the road. It is not safe. And the cherry on top was when we went to put the gas back to the halfway mark we ended up having to put in over a $100 because the gas gauge wasn't working.

Kenneth K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Duane R. 
Clasificación:
4.0

The entry and existing of the location is tough but other than that the staff was quick and courteous and overall it was a pleasant quick experience.

SHAWN Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert W. 
Clasificación:
5.0

Amazing experience. Thank you for everything!

Sarah P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew R. 
Clasificación:
1.0

Two hours into my trip the straps securing my vehicle came undone. The individual who connected my two wheel dolly needs to be retrained and recertification. Luckily the first exit I was able to take had another Uhaul location 4 min down the road. The only thing that prevented a serious accident was the safety chains.

John T. 
Clasificación:
5.0

El cliente no dejó un comentario.

caroline S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle F. 
Clasificación:
5.0

El cliente no dejó un comentario.

jodi H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Erastus S. 
Clasificación:
4.0

The equipment was exceptional over all but the only thing if any was the brakes made a lot of grinding sounds on occasion

RODERICK M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tracie B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rosa V. 
Clasificación:
5.0

I don't see any way you can improve service. Everything was ready and properly installed within minutes. I felt completely safe getting on the road!

Joseph M. 
Clasificación:
1.0

El cliente no dejó un comentario.

Michael G. 
Clasificación:
5.0

Staff is outstanding and very friendly!!

ANGELA K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wayne B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ryan K. 
Clasificación:
5.0

I actually rented from a different location. It was closer to my move to address and would have saved me a few miles. I was switched because they did not have my truck. If Uhaul is going to switch me then Uhaul should not charge me the extra miles it is going to take me to pick up and drop off the camper. Altogether it was only 5 extra miles but that is $5. Not right. Truck rode so smooth I liked it and was easy. Just don't rip me off.

JAY H. 
Clasificación:
5.0

I was impressed with the friendliness of everyone at this U-Haul location. From the woman behind the counter who checked me in to the man who hooked up my trailer to the man who unhooked me at the end, each one was exceedingly friendly, helpful, and kind. Keep up the great work! And thank you for the wonderful service.

Daniel M. 
Clasificación:
3.0

The attendant did not put the Jack footing all the way up only about two inches from the ground.I would check later and put all the way the ratchet to open the strap was overlapped and stuck and ratchets stiff and rusted.I could not do it myself I had to get a neighbor to help otherWise I would to had to bring hauler back to uhaul.I wasted a hour getting straps undone.I informed attendant when I return unit to oil ratchets and check them.

David G. 
Clasificación:
5.0

A great place to rent a uhaul. I would from here again.

James B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wendell R. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIM W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Raudo P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mark V. 
Clasificación:
4.0

El cliente no dejó un comentario.

Devin L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Austin J. 
Clasificación:
1.0

Rude outside and inside. Ones tells me to park here, another employee tells me to move and he doesn't know why the first employee told me as it was not his problem. Lady checking out need some attitude adjustment. Must be hard to hire quality employees. I WILL NEVER DO BUSINESS WITH THIS LOCATION IN THE FUTURE!

Stephen P. 
Clasificación:
4.0

Only improvement, make it quicker to rent online. Get rid of all the extras, it takes longer than it should.

Michael R. 
Clasificación:
5.0

Everything was pretty easy and straight forward.

Alexander R. 
Clasificación:
5.0

Really seamless and friendly experience. Thank you

Miguel G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Shanedra P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sharon S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

betsy m.  |  Overall Experience 
Clasificación:
2.0

I moved from out of state was advised I would have 30 free storage rental was in the unit 2weeks and keep receiving a bill for a full month.cannot reach anyone by phone

JUDY ANN L.  |  Overall Experience 
Clasificación:
5.0

everything about uHaul is Great! Amazing! Spectacular! the service was extremely good, i even got lost and staff helped me right away with ease. I felt comfortable and safe. theres not alot of foot traffic which is even better. i was able to reserve storage unit right when i needed it; and they just make the transition so much easier for everyone no matter their situation at reasonable pricing i am so happy i chose uhaul as they are trustworthy and reliable. they have everything you need right in-store and uhaul also had an amazing customer service team that will answer efficiently and be of great-kind help. absolutely satisfied.

trinity p.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Alice C.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Vernon H.  |  Overall Experience 
Clasificación:
5.0

¡Gracias!

LARISA VLADIMIRO B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

KELVIN S.  |  Overall Experience 
Clasificación:
2.0

Front desk clerk is very rude

ashton d.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tierney H.  |  Overall Experience 
Clasificación:
5.0

Very helpful, polite, and informative!

erik a.  |  Overall Experience 
Clasificación:
2.0

Rented a 10x10 storage unit but the unit was more like 8x8. The unit was also not swept or completely cleaned out.

Dalton A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Willie N.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tierney H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

AUNYSSA J.  |  Overall Experience 
Clasificación:
5.0

From small to large moves U-Haul is the company to use, we have used them for over fifteen years, always satisfied with the vehicles, trailers, self- storage units, and with all the people that work for U-Haul. Thank you

Stephen S.  |  Overall Experience 
Clasificación:
2.0

I was charged extra 30 some dollars for what I do not kno when I only went 4 mile and gas was at half tank I called all day today and no one would pick up the phone .

ashton d.  |  First Impressions 
Clasificación:
1.0

I called multiple times to try and resolve am issue and it never got resolved. I never got transferred to a manager. The only way I could resolve the issue is by actually going up to the store which is 30 mins from where I live.

KIMBERLY M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ERNEST V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary M.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

CHAD F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Luz R.  |  Overall Experience 
Clasificación:
5.0

My only issue is I’m not very impressed with the self made storage unit!

ERNEST V.  |  First Impressions 
Clasificación:
4.0

Complete moving experience with U Haul, every detail covered with U Haul, make sure you do as directed, never change the drop off location unless you call U Haul, let them do the changes for you.

Stephen S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

GEORGE S.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

BRANDY J.  |  First Impressions 
Clasificación:
1.0

I am EXTREMELY dissatisfied with Uhaul. I was given an access code written on paperwork at the time I purchased my unit. Two hours later, after I retrieved my belongings, I came to the storage facility at approximately 6:30pm. I entered the access code on the page, including the * and # on the front and back, and was denied a total of 8 times from accessing the gate. I tried calling customer services and was told I could not be helped. This is the second time in THREE MONTHS I have has this problem trying to access a unit after store hours. You all as a company have GOT to do better. Especially in a time where people are moving at higher rates than ever before. I have yet to receive a refund for the unit I was charged a full month for and not able to access on Rufe Snow Blvd, and have called about that three times, with no indication from a property manager when I would get my money back. I will be reporting this matter to the better business bureau as well, my Harry Hines storage unit has been changing in price without my consent sporadically over the last several months. I need to be reimbursed for the day that I was charged yesterday to move into the storage unit, because I was not able to access it. I need to be reimbursed for the cost of extending my trailer rental, due to not being able to access my unit or the property manager. I also need to be reimbursed for the unit on rufe snow I was not able to access due to their elevators being broken. As a customer, I'm completely shocked at the terrible service I've received from Uhaul. From property managers to customer service representatives: The stress and frustration of not being able to access these units, as well as the time and money it's cost me is absolutely disgusting. Sincerely, Someone that's spent years in customer service

shea F.  |  First Impressions 
Clasificación:
5.0

Jennifer was extremely helpful, making my rental easy. Morris Key

Morris K.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Tiffany F.  |  Overall Experience 
Clasificación:
3.0

When I came to move my things out, there was a wet area under my chest of drawers. I'm not sure if there was a leak in the ceiling or what happened. Luckily, none of my items were damaged.

Leann W.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

YOMAR B.  |  First Impressions 
Clasificación:
5.0

The ladies here are friendly and extremely helpful and kind

Darcy G.  |  First Impressions 
Clasificación:
5.0

Well maintain facility, friendly staff all around great place to storage your belongings.

lana h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Stacy R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael S.  |  First Impressions 
Clasificación:
3.0

Big mix up with the time we were supposed to pick up the truck, communication was poor

Vicki R.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

ASHLEIGH L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lori S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MELISSA C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Paula A.  |  Overall Experience 
Clasificación:
5.0

Winter was terrific- professional, efficient, innovative, solution oriented and she provided exceptional service .

Elizabeth P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MARTHA M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Paula A.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Claret S.  |  Overall Experience 
Clasificación:
3.0

Rates were an issue and not disclosed well.

Dean E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lori S.  |  First Impressions 
Clasificación:
5.0

These guys never disappoint.Love it here.Very friendly staff.Have no problems checking in or out.Truly awesome service

CORINNA L.  |  Overall Experience 
Clasificación:
5.0

The general manager Jon was excellent in customer service, assisting with issues & accessibility. He quickly resolved an issue of an outside door lock change at building two. I've rented there off & on for 11 years multi units. He was great.

VICKI C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

bryanna n.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

DANIEL A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Josue G.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

FRED S.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

CHARLES D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin P.  |  Overall Experience 
Clasificación:
5.0

Everyone was very helpful. They were so busy and still patient with their customers.

Claret S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

glen d.  |  Overall Experience 
Clasificación:
4.0

First friendly Uhaul Staff ever

Robert L.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

James G.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

NICHOLAS H.  |  Overall Experience 
Clasificación:
5.0

The staff were above and beyond accommodating

Doug J.  |  First Impressions 
Clasificación:
5.0

Great experience and great equipment.

Jorge D.  |  First Impressions 
Clasificación:
5.0

They was very helpful and quickly got me in and unloading the truck

MARK B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

sid m.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Nelson O.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

hannah b.  |  Overall Experience 
Clasificación:
2.0

I was a day late on my reservation for a large unit. I drove half way across the US and had a issue which caused that delay and when I arrives at the facility I was told that my unit was given away. First of Ll that makes no sense. If I booked a hotel room for a month and was a day late it would not matter, I would simply have one less day. This has forever changed my opinion of uhaul and realize it's just another evil corporation. The salesperson at the desk was rude about it and offered no solution for me. I had to ask him, "how can you help me now" because he offered no options...until I asked. I was given a tiny unit that made I had to pack completely which made it nearly impossible to ever get anything I needed without unpacking all the boxes each time I needed to find something. Not to mention the smell of toxic poison was so strong that I would lose my sense of taste after being inside for more than 10 minutes. I can't help but shake my head when thinking of my experience.

Justin F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Delores W.  |  Overall Experience 
Clasificación:
4.0

I was happy with what experience I had with them

Larry W.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Latassa F.  |  First Impressions 
Clasificación:
3.0

Some of the staff could use a little more training in overall customer service. Gracias

Sarah P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Marya A.  |  Overall Experience 
Clasificación:
1.0

Paid almost $300 for a 10-foot truck I feel like I got screwed on that overdraft my bank account I'm not very happy

SANDRA Y.  |  Overall Experience 
Clasificación:
4.0

Overall a good experience and successful move/storage cycle

Ikaria S.  |  Overall Experience 
Clasificación:
1.0

I NEVER moved into the unit. I've emailed 3 times explaining I never ever located the unit bc I have to have a drive up unit, because I have a bad back. I did reserve & did use a storage facility the UHaul customer service lady reserved for me. I rented 2 different moving trucks that I never used because I became very sick & wasn't able to do anything but rest. I just wished I would get a reply from the storage communications the same day I signed for the unit & again a few days later. If anyone reads these, can you please advise of your storage policy & cancellations. I certainly would appreciate it greatly. Thank you! Respectfully, SRB

Sheila B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Olga R.  |  Overall Experience 
Clasificación:
5.0

Liam was great!

derrick C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

SANDRA Y.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Johnathan A.  |  First Impressions 
Clasificación:
5.0

The hall was well lit, however very difficult to see in the storage unit. Overall was very good and everything was in great shape when we got it out and moved to my new home.

Carole E.  |  Overall Experience 
Clasificación:
5.0

Gracias

Marsha A.  |  Overall Experience 
Clasificación:
2.0

First storage I got sold to Me straight said has holes don’t sell unit went in had to pay to get a outside unit instead we start to open it and move in realize holes in the wall and another red tag says to not sell unit has holes in it by this time office was closed had to move into a 125$ unit just to have holes in there no lock with a key had to go buy one organization and communication to the units would make a huge difference in this experience.

Stephany M.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Dwight S.  |  Overall Experience 
Clasificación:
2.0

My daughter did the booking of the storage and U-Haul online. Unbeknownst to the both of us we rented a locker as well as a small storage truck. The small storage truck was able to move all of her belongings from a one bedroom apartment the problem came in when we realized at 8 o'clock at night that she rented a locker instead of an actual storage room! Young lady who gave me the keys told me to look for the number on top of the truck and pretty much nothing else I drove around in circles trying to figure where 1546 was 26 and after driving around three circles I figured out that it was in the inside yet so knowing that I had to keep the hall for a longer time and speak to you are represented online who was very helpful and saved my impression for the storage facility the managers I spoke to secondly was very helpful as well but there was a customer service rep or cashier named Liam a young girl not very helpful At all her service was very very unserviceable it was as if I was bothering her she spoke very low and didn't greet me when I came in like when I came in the second time and was greeted upon arrival.

Leah H.  |  Online Move In 
Clasificación:
5.0

Very friendly staff and helpful

NICOLE Z.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Gennifer S.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

scott v.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Trina S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ethan B.  |  Overall Experience 
Clasificación:
1.0

Never again will I use these people. Worst experience ever. Please save yourself a headache!!!! Go elsewhere!!!

Crystal S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Randall F.  |  First Impressions 
Clasificación:
4.0

One of my units leaks when it rains; several things got wet and some were ruined.

Tina H.  |  Overall Experience 
Clasificación:
5.0

Everything was great from Dallas to Fort Worth

DANYELLE R.  |  First Impressions 
Clasificación:
5.0

Great service keep up the good work

Marcelo H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

amanda w.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Debra G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Dekeedra Q.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Moroni O.  |  First Impressions 
Clasificación:
5.0

I didnt catch the name of the young man who helped us but he was top notch. We had to transfer a storage unit and he was helpful and knew how to do all the paperwork confidently. The whole process took maybe 15 minutes and it was so much easier than we expected. You have a very good employee on your staff and should be proud that he represents you so well.

William H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary H.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Rosa G.  |  First Impressions 
Clasificación:
3.0

There are several leaks in thenunit I had which resulted in my expensive area rugs getting molded

Crystal L.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

GARY L.  |  Overall Experience 
Clasificación:
4.0

Eatman helped me after being chided By a woman about not having a mask on. My family has a medical exemption and they were not honoring it. However, after explaining the law to Eatman, and offering to step outside to do the transaction, he kindly offered to help. Please update your staff on the laws. People with medical conditions aren't required to wear a mask. You also shouldn't have every employee asking a customer about a mask. It becomes bullying at that point. But you have a great employee in Eatman. He was Professional and calm and had a great personality through the process. Thumbs up to him!

WALTER G.  |  First Impressions 
Clasificación:
4.0

I chose deliberately not to go on autopay because I hoped to stop needing the storage unit sooner. Paying month by month was far more stressful that it need be because of being able to make the payment on only a single day--impossible to pay on receipt of the reminder. Changing that would be a service to your customers.

ANNE H.  |  Overall Experience 
Clasificación:
5.0

The staff are always friendly and helpful. Always polite and courteous. I really appreciate this establishment. ¡Gracias!

Marie P.  |  First Impressions 
Clasificación:
4.0

Gracias

jerald b.  |  Overall Experience 
Clasificación:
1.0

Employee was rude and the gate was open for 3 days anyone could have been accessed our trailer

Carol C.  |  Overall Experience 
Clasificación:
4.0

Big help in relocation of My daughter family. As a learning experience for myself I now know to take pictures of starting fuel and odometer gauges because on more than one occasion what the office thought was the starting fuel was wrong. I paid 16$ Refueling yesterday for a 5 mile trip. Was so happy to be done with the move that I didn't dispute. Rating would be Excellent if not for that.

michael c.  |  Overall Experience 
Clasificación:
5.0

The staff was fantastic. Thank you. God well done

Wilkins F.  |  Overall Experience 
Clasificación:
5.0

The only complaint I have is the storage door would get stuck up behind a metal bracket. Also the door latch has a weld bead that would cause it to stick open. But overall, I'm very pleased with my experience there!

CAYDEN W.  |  Overall Experience 
Clasificación:
5.0

Staff was friendly helpful was in and out without any problems thanks!

Jorge P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

David O.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Phillip S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeff K.  |  First Impressions 
Clasificación:
5.0

Very well organized

lana h.  |  First Impressions 
Clasificación:
5.0

I used the online after hours support to return the trailer. The online portal to return the trailer repeatedly malfunctioned preventing me to reach an expected "completion" page leaving me to believe that I had not completed the return process. Nevertheless, I left the trailer at the designated drop-off location at the U-Haul facility and planned to return to the facility the next morning to complete the return. A few hours later I received an email from U-Haul confirming the return. Summary: Please check the online return software as it appears to be broken.

Ruben A.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Miguel V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICK G.  |  First Impressions 
Clasificación:
2.0

The phone service to contact someone from this U-Haul facility never worked well. I had a hard time contacting anyone to ask questions or reply to voice messages left on my phone. I also had someone hang up on me and never call me back, even though I tried to call back again. The storage unit was okay but it was dingy and the whole facility just needs some upkeep.

Wendy C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

veronica m.  |  First Impressions 
Clasificación:
5.0

After hours access was denied. Found out next day that a additional 10 $ fee is required for 24/7. Although this is posted on the price board I didn't see it

michael c.  |  First Impressions 
Clasificación:
5.0

N/ A

Phillip S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Phantasea B.  |  Overall Experience 
Clasificación:
3.0

I recieved a letter in the mail stating that I needed to vacate the space to make room for storage. I've made my payments on time every month and not having a place to take my trailer to after work is really upsetting and the manager never called me to talk about the situation.

Danny C.  |  Overall Experience 
Clasificación:
5.0

Great and will be using you'll again

Pearleana A.  |  Overall Experience 
Clasificación:
5.0

Excellent young lady who helped me

Steve H.  |  First Impressions 
Clasificación:
5.0

One of the best in town :)

Chaney G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

BILLY D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

BILLY D.  |  First Impressions 
Clasificación:
5.0

Thank you for securing the care of our truck stored there y’all did an amazing job thank you

PHILIP S.  |  Overall Experience 
Clasificación:
5.0

Great service.

Darryl K.  |  First Impressions 
Clasificación:
5.0

THANK YOU!!

Danielle G.  |  Overall Experience 
Clasificación:
5.0

Absolutely amazing!! Will never use anyone else!

Cody G.  |  First Impressions 
Clasificación:
5.0

Great location, would recommend to a friend!

roman s.  |  Overall Experience 
Clasificación:
3.0

Extra charges, could not use my own lock. Had to buy there's because the would cut mine off.

Laura T.  |  First Impressions 
Clasificación:
5.0

Move in was fast and easy. Staff was great and helpful.

Phantasea B.  |  First Impressions 
Clasificación:
5.0

Employees were great, especially since I was picking up a truck and closing out a storage unit right at closing time

Christopher B.  |  Overall Experience 
Clasificación:
5.0

Greaf

Chris T.  |  First Impressions 
Clasificación:
5.0

Easy to work with

DEBBIE D.  |  Overall Experience 
Clasificación:
2.0

This storage locker was supposed to be a 10x10 and measured 9x9. The garage door was old, the track and lock hasp were rusted and extremely difficult to operate. Overall, poor quality / high price.

Ken L.  |  Overall Experience 
Clasificación:
5.0

Personnel on duty were absolutely some of the best I have seen at a uhaul facility. Highly recommend this particular location.

AMBROCIO P.  |  Overall Experience 
Clasificación:
5.0

Very accommodating.

ANNE H.  |  First Impressions 
Clasificación:
5.0

This was a good experience again. thank you

Bert N.  |  Overall Experience 
Clasificación:
5.0

Excellent service

Curtis W.  |  First Impressions 
Clasificación:
5.0

The support I got from all the U-Haul facilities and personnel during this project were excellent and would recommend to anyone moving. The one month free storage made available was a lifesaver.

John M.  |  Overall Experience 
Clasificación:
5.0

Explained everything to the point and helped me and my family when we needed it.

Joel T.  |  First Impressions 
Clasificación:
5.0

Personal amigable

nikita j.  |  Overall Experience 
Clasificación:
2.0

The blonde with giant holes in her ears and all the tattoos is super rude and accussed me of stealing the uhaul then charged me extra charges ehen i returned the uhaul of retaliation for defending mys

barbara b.  |  First Impressions 
Clasificación:
5.0

It was great for the most part until they tried to lock me in and wouldn't let me out for about 30 min

Holly M.  |  Overall Experience 
Clasificación:
1.0

I stored my things in you alls unit #2512 for about 3 months and upon moving out my sofa, my bed and a few of my boxes where extremely wet and damage this is the second incident.

katina t.  |  Overall Experience 
Clasificación:
5.0

Great and helpful customer service. Helped me extend my rental for an extra 24 hours at no cost.

LULANI NICHOLE M.  |  First Impressions 
Clasificación:
4.0

They should let 24 hour access for free at the end of the day it is our stuff. And at this location need a lot more employees on the weekend it gets packed

jacqlin p.  |  Overall Experience 
Clasificación:
1.0

Y'all tried to add on an idiot tax and charge me for a free service. When I caught the 150 dollar overcharge didn't get an apology was told, "oh yes it is free." Don't offer free one month then charge

HAYDEN D.  |  First Impressions 
Clasificación:
5.0

Great service

jeremiah b.  |  First Impressions 
Clasificación:
1.0

This was a horrible experience I would never recommend using U-Box Service or Moving Now Services. The staff at this facility was rude, condescending and extremely un-professional.

GEORGE T.  |  Overall Experience 
Clasificación:
5.0

This location has a jewel named Allee. She is hands down THE BEST customer service agent I have EVER dealt with! She fixed several problems that were caused by my pickup location.

Danielle G.  |  First Impressions 
Clasificación:
1.0

Manager was not nice to me at all

George c.  |  Overall Experience 
Clasificación:
5.0

Was customer for 5years and never had any issues with staff or facility. Thank you for keeping my stuff safe and secure.

JENNEY L.  |  Overall Experience 
Clasificación:
1.0

We rented for about 4 years. The rates began to be too high for me, as I had to take over paying for my son's storage. Also, even though there was no food in storage, there were obviously rats.

JANIS M.  |  Overall Experience 
Clasificación:
5.0

Great staff of ladies who get it done and with a smile and professionalism

John D.  |  First Impressions 
Clasificación:
1.0

Was told my storage unti would be $40 a month... They switched my unit size and didn't tell me. Went to make a payment and was told it was $130 a month...

Cheyanne L.  |  Overall Experience 
Clasificación:
1.0

Gas and mile was wrong and then you didn’t want to Change it are fixed it.

George c.  |  First Impressions 
Clasificación:
5.0

The staff we dealt with were very friendly and helpful. That is always appreciated.

Jacquelyn P.  |  Overall Experience 
Clasificación:
5.0

The young lady at the counter was very patient and kind . She also showed concern toward making sure we were well taking care of.

katina t.  |  First Impressions 
Clasificación:
5.0

Enjoyed my experience with U-Haul

Rickey S.  |  Overall Experience 
Clasificación:
5.0

pleasant expeprience with staff and storage unitn area.

Tamara O.  |  Overall Experience 
Clasificación:
5.0

Everyone is wonderful

EVERETTE R.  |  Overall Experience 
Clasificación:
5.0

Servicio al cliente de excelencia.

Tamara O.  |  First Impressions 
Clasificación:
5.0

It was a great experience in an othrrwise really bad time of my life.

Kathy W.  |  Overall Experience 
Clasificación:
3.0

Sara from corporate office was very helpful and kind. So was wynter she helped us too. Nicko was rude and unhelpful.but most of all Sara A. Was very delightful to help me.

Mark N.  |  Overall Experience 
Clasificación:
5.0

Very helpful staff and set up guys were upbeat and helpful. Gracias

Stanley S.  |  Overall Experience 
Clasificación:
3.0

We haven't yet use uhaul until 1.7.19 thanks

Mark N. | Reservación
Clasificación:
5.0

The staff was ALWAYS great! They worked with us on our move-out which helped alot! We would def recommend this location for storage or rentals. KUDOS! Thanks for the great service!

TAMMY R.  |  Overall Experience 
Clasificación:
1.0

Staff looked like thy hate their job, 0 customer service, staff members was upset when I showed up to pick up my ubox because he had to hook it up. Try calling them before showing up but Never answer

SERGIO G.  |  Overall Experience 
Clasificación:
3.0

It would be a lot better if there was better lighting for the units and if they would fill the mouse bait box. After 5 years I'm sure it was empty which is why mouse dropping were present

CRISTINA W.  |  Overall Experience 
Clasificación:
5.0

Great place of business and the staff was very nice and helpful.

Stephanie W.  |  Overall Experience 
Clasificación:
4.0

The service was good and I will continue to use uhaul when ever I need to move .

Stephanie W. | Reservación
Clasificación:
3.0

Truck was filthy when picked up in New Orleans interior was horrible

ROBERT B. | Reservación
Clasificación:
5.0

Customer service was great.The only complaint I have was that my unit leaked water during all the rain. If I would've waited any longer to get my things it been ruined.

ebony m.  |  Overall Experience 
Clasificación:
5.0

The associates were amazing. They really look out for the customer.

Frank M.  |  Overall Experience 
Clasificación:
5.0

Always had great service at this location. Thanks for all you do.

RAY B.  |  Overall Experience 
Clasificación:
5.0

Very friendly staff

Juan G.  |  Overall Experience 
Clasificación:
4.0

The service representative was very helpful in getting me set up with a storage facility that would accommodate all of my belongings.

Darrell O. F. | Reservación
Clasificación:
5.0

Great place, very nice and helpful.

Mary M.  |  Overall Experience 
Clasificación:
4.0

Good customer service

Anthony C.  |  Overall Experience 
Clasificación:
5.0

The staff here is very helpful and they have great customer service

latonya h.  |  Overall Experience 
Clasificación:
5.0

The place was great. I would recommend it to others.

Kellie A.  |  Overall Experience 
Clasificación:
5.0

Great Service, everything was done by smartphone, makes it faster to get the truck and return it with no hassles. Gracias

Juan G. | Reservación
Clasificación:
5.0

Staff is friendly and speedy.

Dennis L.  |  Overall Experience 
Clasificación:
1.0

My RV was broken into. Everything was stolen.

Ben P.  |  Overall Experience 
Clasificación:
5.0

I don't usually make comments to surveys unless the service is exceptional. Jonathan Luckenbill did an outstanding job with my two rental units. If there's anyway to recognize him.

James P.  |  Overall Experience 
Clasificación:
5.0

Great service and very helpful. 9

wayne c.  |  Overall Experience 
Clasificación:
5.0

GOOD JOB

kimberly h.  |  Overall Experience 
Clasificación:
5.0

Los recomiendo, son excelentes.

SLY S.  |  Overall Experience 
Clasificación:
3.0

Policy/Contract wasn’t clear when I signed up

Jason U.  |  Overall Experience 
Clasificación:
5.0

The staff provided me a service that was needed. I would do business at this facility again.

William R.  |  Overall Experience 
Clasificación:
5.0

Excellent experience!

Juan O.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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