Great service!
ROBERT WCustomer Reviews for U-Haul Moving & Storage of Westside
Testimonials From Recent Customers
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No improvements are needed for this location because they provided excellent service.
Wesley SEmployees very professional about the company very professional about companies knowledge well dressed excellent service thank you
FRANK M | First ImpressionsIf you continue as is, all will be great. Thanks.
SEAN PServicio al cliente de excelencia. I had rented a cargo van but when I arrived they warned me that the only available van had a horrible stench and they upgraded me to a 10' truck for no additional charge. The truck however was in need of a wheel alignment.
JOSEPH NThis is the 3rd time I have used this location, everyone is super friendly and helpful. I will continue to use this location in the future.
STEPHANIE IThe exit-entrance for this location is a little difficult to get to. Ppl traveling behind you can get too close before you need to stop to make the turn to get into your business. Otherwise the business itself has wonderful staff and was very professional in how they performed the service for my installation of my trailer hitch. ¡Gracias!
Michael BExcellent service
ROCIO MWhen we called and made the reservation, we made it very clear that we were picking up a motorcycle and needed a trailer with a ramp… which we did not get. Ended up having to buy a ramp. At the pick up location, there were no clear directions, the guys outside were rude, we finally started to hook our trailer up ourselves because we had been waiting for 10+ minutes and they clearly saw us there. Once it was almost done a guy came up to "help" and looked very annoyed that we were hooking up ourselves. So overall, it was not the trailer we needed and the customer service was not there.
PATRICIA HPeople working at this location are great to deal with.
Hector RThe reservation included a furniture dolly and furniture pads, which we found out were not supplied after we had already picked up the truck and left the lot. The gas tank was empty and we barely made it to a gas station when we left the U-Haul lot. The woman at the front desk was rude and dismissive. She also told us the truck was waiting on the opposite end of the lot leading to lots of confusion. We ended up having to pick the U-Haul truck up at the end of the lot behind the storage buildings. This was the worst experience, by far.
MARK BThe employees we interacted with were all extremely customer service forward. They were amazing with quick service and even a few laughs.
Kathryn KWynter made the process easy and was fun to chat with, the guys outside were awesome and very attentive to the trucks and helping me. I will delfy be returning to this location for my future needs of moving
Heather TGreat staff! Helpful. Courteous. Knowledgeable.
SCOTT LGreat customer service, nothing else.
STEPHEN OWinter was very helpful and friendly.
Gary LGreat service. Staff are awesome people!
DAVID CThis location is great. Every person tat I have worked with to get any reservation done, has been great. There team just gets it done!
JASON SOnline pick up process confusing…more clear guidelines would help
Trina HEveryone was helpful and work was completed professionally and in a timely manner. Five Stars!!!
Randall LThese people were extremely efficient. Quick service. People very friendly. Recommend this place highly.
David HImprove the UHaul app by allowing glitch free rental and return.
Darron CEverything was very well maintained. The vehicle was easy to get around in. And the service was excellent. I would recommend it to anyone who needs a rental.
GREGORIO APerson who received the trailer comments where that I shouldn’t continue driving from college station TX based on the conditions of trailer.
MAXIMILIANO VAll good.
GERALD HThe staff were professional and courteous!
pamerla e | First ImpressionsStaff were prompt and courteous. Process from walking in to driving off was quick and without issue.
JON KCustomer service is always so professional and friendly at this location. I will rent trucks from here even if have have to drive by other U-Haul locations to do so.
Richard DExcellent and very responsive customer service.
Anthony KThe staff is always friendly and super helpful.
Dana CYour store acts on a very professional and even personal level. Thank you west side haul, see you again next time.....
Philip TThis is by far the smoothest and most well efficient location. Staff is always so helpful with great attitudes. Flows nice. I have been coming here at least once a month for the last 6 months while renting a motorcycle trailer. Senior white dude with tattoos always has a smile and story to tell. White female clerk with long brown hair is on her game. Great staff. Well done.
JOHN ENothing great job!!
ROBERT LNone, employees were all nice and friendly, would rent from here again
MARSHALL MFantastic job!
SCOTT RCustomer service was excellent and efficient.
CHATAWA MGreat customer care!
becky M | Overall ExperienceThe people were amazing.
THOMAS SNathan was great putting the trailer on my truck in the heat of the day.
FRANK AVery slow checkin process. Only 1 person working register when 8 people were lined up.
RACHAEL M2 minutes to get vehicle - had already checked in online. AC broken and would only blow about 2 minutes at a time out of the vents. Upon return very long line for return with only one person checking g in vehicles and lady at the desk was rude when i explained I was Not going to wait in line and refused to take the keys from me. I'm pretty sure everyone who works at this location hates their job.
Chet AThey went above and beyond, customer service was exceptional! Thank you for my 4 pin connector install!
Melissa SIt's a shame Steven is retiring, but great work. The rest of the team was awesome as well!
Bill VI was charged for mileage I didn't use I use less then 15 miles and was charged for 54 miles
TYESHA HGreat experience!
CARL FNot a thing, oh maybe a coffee machine in the waiting area!
Bruce HI got charged 2 times for the same rental and I brought this to their attention then they told me that they didn't charge me two times and I was wrong. Then after they looked at my account a little closer, they said that one of the two charges will fall off in 5 to 7 business days now if they didn't charge me two times why would there be one of two charges falling off in 5-7 days.
Marshall Esure to better explain where trucks are located for pick up after hours
Michael SKeep your awesome staff. They were terrific and very helpful, going above and beyond.
Mary RGreat manager at pick up location. Great staff too. Very helpful, punctual and professional
Seth AThe return personal has done an great job to inspect the vehicle and explain the policy in details with us so very enjoyable experience. We will consider to leverage UHaul service again near future.
Ben MInside meeds more tiedowns. Preferably on walls middle height
thomas lThe GM, Jim and his crew are AWESOME!!!! THANK you VERY MUCH.
BABATUNDE T..
Douglas GThe U-Haul truck---Difficulty with Gear Shift and there were moments when the truck felt as if it was going to stall out or topple over. Young lady assisting was not friendly or service oriented. She pointed out right away that we had made the reservation at a different location. She proceeded to give us directions rather than asking if we wanted to rent from this location. I had to ask if there was a 15 inch truck available to which she answered No at first--then said, Oh I have one available. While thankful for the Rental at this location (we didn't have to drive another 15 minutes) the Truck was not in the best shape. We experienced difficulty with Shifting Gears and several times throughout the truck felt like it was going to Stall out or Topple over. Still, we are thankful.
KHIERA WGreat, friendly service. Would be nice if there was an option to rent a spare tire.
DENNIS CThe Uhaul employee at this location that provided "customer service " was rude to my 19 year old Son. I listed him as a driver and this was his first experience picking up equipment. Hopefully not his last just because of this situation.
Yvonne GCustomer service attendant to be more friendly
CLINTON MOnly thing was the inside of storage did not have a light. Everything else was great!
anna k | Overall ExperienceEverything was good on the facility except not knowing if you were behind the gate at ten the gate locked and you could not get out. We knew you couldn't get in after ten yet never dreamed that if you are there after ten u would have to sleep in your truck because u can't get out and there was no number to call They need that posted on the doors going into the units Luckily thru had a fence down in the back so we left that way Also saw roaches and had a lot of nats
Chuck R | Overall ExperienceAll our stuff ended up being invested and damaged with roaches and other pest. The staff is great , We have rented Moving trucks several times and they have been helpful. But the storage units I would not recommend . Poor lighting and our belongings were full of roaches and other pests.
Erik V | Overall ExperienceI loved that I spoke to a real person inside at the counter. They were so helpful and kind. Made our move so much easier! ¡Gracias!
anna k | First ImpressionsGracias
RONALD H | First ImpressionsFacility is old & door to my unit wouldn't even close properly. No climate control, bugs easily get in units cuz main doors are often open to buildings & doors have at least half inch clearance on bottom.
Andrea Y | Overall ExperienceNeeds some cleaning and better presentation overall. Staff was friendly and knowledgeable except a young lady at the front desk. Her attitude really dampened my experience upon emptying my unit.
ROCIO c | Overall ExperienceI rent many U-Haul vehicles a month from various locations and this one is by far the best. Super friendly and helpful staff.
CHRISTIAN O | Overall ExperienceLove this location when it comes to turning in my equipment, they were fast super friendly. Then I closed my storage and even that process was so fast and the staff were super helpful and funny
Tammie J | Overall ExperienceI got charged for the full price and the U-Haul was inoperable or undrivable after the check engine light came on, I basically had to wait in a parking lot for 6 hours until it got towed to the U-Haul facility then had to come the very next day., then got notified that I had to come back on Sunday to transfer all of my other items that are in the U-Haul to two different storages. I have the receipts from KFC the lift that I had to pay to get my cold food and my freezer food to a residence, and another Lyft ride to come and take from the U-Haul service back to the residence. I am not happy at all for me to being charged for the full thing and I only had it for 24 hours out of a 3-day rental.
Tiffany C | First ImpressionsNo comment at this time.
ANTHONY C | Overall ExperienceThe team is very nice, helpful and caring. I appreciate what they did for me over the 2 years I rented there
Kristina W | Overall ExperienceCustomer service at this location is Awesome.
KIm W | Online Move InEveryone was so courteous and helpful including the managerial staff personnel and the very helpful employees. Thank you so very much. !!! Pamela Eaglin
Pamela E | Overall ExperienceThe staff was wonderful and very helpful. The lay out is a little weird. We had to wait 30mins to be able to unload and fill our storage room because there is only one door and another family was loading their truck.
YADITH A | First ImpressionsThank y’all very much
Charles` M | Overall ExperienceEvery time that I have gone to U-Haul time that I have gone there I was truly treated with respect and gratitude they are wonderful people there I will do business with them again and again they are truly wonderful people to go out of their way to help you
Charles M | First ImpressionsThe staff was extremely nice and accommodating! There are no lights within the climate controlled unit so that made moving in tough.
TRAVIS O | First ImpressionsVery nice people, well organized, easy in and out, thank y’all very much👍🏾
Charles` M | First ImpressionsOne problem: My reservation for a storage unit was not honored when I arrived to unload and return the rental truck. I am currently in a bigger unit with a higher than quoted price. I am working with the location on resolution. Hopefully UHaul can make this right.
Jill H | First ImpressionsThey claimed it had 24hr check in and move in, but it was only 7-7. They need to update their system for check in to stay relevant. Digital locks would work serve them very well. You can reprogram for free, and allow for moving at any time at the very least checking in for free. Don't turn into Kodak. All the best! ¡Gracias!
Jesse M | Online Move InThe staff was so helpful! We will recommend Uhaul to anyone moving! Both in Clute and Fort Worth!
SUZANNE K | Overall ExperienceThe employees here are very helpful!
TYLER W | Overall ExperienceGreat staff!
Felix B | Overall ExperienceFound a dead rat while moving out. When we finally got done moving everything in our new home we realized the rat had bit thru wires
Luz R | Overall ExperienceThey gave me less 30 days to vacate for renovations
DANIEL A | Overall ExperienceThe drive up unit I reserved was not available. If I reserved it, why is it not available? Maybe don't let people reserve if it could possibly not be available.
Jordan W | First ImpressionsIt would be re warding if a refund was issued for early check out based on the time rented.
BRIAN D | Overall ExperienceIt's an extra $10 or $20 for 24 hours access.
Brenda D | First ImpressionsGracias
Emmanuel N | Overall ExperienceGreat job I will always come back… thanks 😊
KIMBERLY F | Overall ExperienceStaff is excellent specially Jennifer and Jim. Give everyone a raise
Janette T | Overall ExperienceJim and crew were very helpful with both renting a storage unit and returning a rental truck. I recommend them highly!
Felix B | First ImpressionsBest staff ever. Thanks you guys for your help & support. Be blessed
NATASHA M | Overall ExperienceThe staff on this day were not friendly as the other 8 or more times I have used or visited this location. with the other visits inmind I cannot give them all a low rating
Willie N | Overall ExperiencePrices are too high
Norma V | Overall ExperienceVery helpful and convenient. Thank you
Paul B | Overall ExperienceEverything was great, other than the price of my storage unit way too expensive.
Norma V | First ImpressionsWhile clean and accessible the cost comparison is stark.and not competitive. I found another unit twice the size for half the cost. So you are 4 times lhigher cost rhan your competitors. Will not use uhaul due to cost differential and the folks who rented the facility said the were unable to adjust the rate and be more competitive.
Charles M | First ImpressionsStorage unit leaked when it rained
Adrian M | Overall ExperienceThe manager Brian went above and beyond to make sure that we were well taken care of, and more than willing to answer any questions
Ryan M | Overall ExperienceBrian was very helpful in assisting me to obtain a storage unit.
Michelle M | First ImpressionsI was literally SHOCKED: The Professional Customer Service was awesome; the concern and the assistance recommended was just phenomenal . The attentive attention to male sure I was happy and I understood how things were EPIC. The Rental experience was GREAT!!!!
Robert R | First ImpressionsI have used UHaul at least 10 times in the last 3 year's. Fast, Easy, Convenient & Friendly Service.
Darci L | Overall ExperienceI rented a storage space. I don't like how we have to choose a specific lock. We pay for insurance for a reason and if we get robbed, it's on us for having an easy-to-break lock. I don't want to have to spend extra money on a certain lock just bc it's harder to break. Other than that, the experience was fine
Travis V | First ImpressionsWE WERE THERE FOR SEVERAL YEARS AND WE HAD NO PROBLEMS AT ALL....
LARRY H | Overall ExperienceSo friendly, so helpful, best u haul place I have gone, I 100% would recommend and use again once back in that area!!
Tamara B | Overall ExperienceThere are no lights in storage area. There were roaches everywhere when I came to retrieve my belongings. I realize people are bringing those critters with them but perhaps spraying more often would help. Employees were very helpful and when I move my belongings in the storage was clean. The storage facility was secured.
Mireya L | Overall ExperienceGreat service for me since 2018 until I cleaned out my storage yesterday 9/22/22
RIchard S | Overall ExperienceAlways a great experience.
MATTHEW W | Overall ExperienceLiam Comeau and the staff provide class A service! I have appreciated so much that they have helped me during the many times that I have visited their store.
Steven G | Overall ExperienceWhen I reserved online I chose the size associated with a 1 to 2 bedroom apartment. when I arrived it wouldn't hold half of half of that. at first there was not another size available and then there was a larger one, but at 143.00 fine. I had movers standing there and I didn't have a choice. however, I feel a little tricked into paying more. that small size will not hold anything close to even a small one bedroom. I didn't even have a mattress or sofa. Also, I would like equipment (truck) and storage to be referencable in one contract. Upon return of the truck I did everything I was supposed to do, I thought. I placed the key in the back of the truck, took all the photos but didn't complete the charges because they were too high. It was storming so I left and tried to call. I couldn't get through and waited 45 minutes for a call back which didn't come at which point I took a well needed nap. when I awoke the sweet old lady i'm staying with had already been called and I received very aggressive voicemails about not being able to find the key. really? the code GOAT is on the contract.
ANGELA D | First ImpressionsStorages leaked on one box and a dresser. Roof is not watertight.
Randolph T | Overall ExperienceThe staff here was amazing!
Chantal M | Overall Experiencealways have had good experiences with Uhaul. This is our first time using RV parking storage but everything went smooth and well layed out facility.
GREGORY C | First ImpressionsToo expensive, size needed wasnt available. We moved to a cheaper, bigger unit at another facility.
JOHN M | Overall Experience