Customer Reviews for U-Haul Moving & Storage of Westside

10,801 reviews

1000 Alta Mere Dr   Fort Worth, TX 76116
(@ I-30, Across from Ridgemar Mall)

(817) 246-4601

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(817) 246-4601

1000 Alta Mere Dr
Fort Worth, TX 76116
(@ I-30, Across from Ridgemar Mall)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Amazing and the appointment excellent. The attention pretty nice.

Rosalba Feraras 
Rating:
4.0

Don't remember her name. But she is the only female with red hair. She was excellent and helpful with my needs. Because of her I will come back and refer other people.

LEA PONDER 
Rating:
5.0

N/A

Kenneth Dinkins 
Rating:
4.0

Customer did not leave a comment.

sam arnold 
Rating:
3.0

You could not check the vehicle in before the business opens the next day so a customer could have the opportunity to come back and put gas in the vehicle if he forgot and put the keys in the night drop.

DOUGLAS OGAN 
Rating:
5.0

Answer the phone and have an after hour call center...the was a nearby place that was told to me that I could drop the truck off at but it was closed...

Annie Davis 
Rating:
5.0

Customer did not leave a comment.

Melinda Estrada 
Rating:
5.0

Customer did not leave a comment.

Leta Tschoepe 
Rating:
5.0

Everything is great just keep it up

Michael Seeton 
Rating:
4.0

I got charged for the full price and the U-Haul was inoperable or undrivable after the check engine light came on, I basically had to wait in a parking lot for 6 hours until it got towed to the U-Haul facility then had to come the very next day., then got notified that I had to come back on Sunday to transfer all of my other items that are in the U-Haul to two different storages. I have the receipts from KFC the lift that I had to pay to get my cold food and my freezer food to a residence, and another Lyft ride to come and take from the U-Haul service back to the residence. I am not happy at all for me to being charged for the full thing and I only had it for 24 hours out of a 3-day rental.

Tiffany C McReynolds  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jonathon Traigle 
Rating:
4.0

Customer did not leave a comment.

John Beede 
Rating:
5.0

Customer did not leave a comment.

Charles Conner 
Rating:
5.0

Customer did not leave a comment.

Ronald Silvia 
Rating:
5.0

Customer did not leave a comment.

Richard Darr 
Rating:
5.0

Customer did not leave a comment.

Pamela Barnett 
Rating:
5.0

Customer did not leave a comment.

Jerry Smith 
Rating:
4.0

I was treated professionally. Thank you

Kevin Weeter 
Rating:
4.0

The guy needs to be more patient

ramiro almodovar 
Rating:
5.0

Customer did not leave a comment.

Herbert Wagner 
Rating:
5.0

Customer did not leave a comment.

reba august 
Rating:
5.0

The guy who helped us out was extremely friendly and deserves a raise or promotion I think he said he was a manager or almost a manager stocky build wore a hat and I think he had a piercing

Charles Richardson 
Rating:
5.0

Customer did not leave a comment.

GLENN LATTIMORE 
Rating:
4.0

Melissa was helpful and professional

Christopher Ramsey 
Rating:
4.0

Customer did not leave a comment.

HARVEN TEWES 
Rating:
5.0

Customer did not leave a comment.

Amanda Isbell 
Rating:
5.0

Customer did not leave a comment.

Kari Hatfield 
Rating:
5.0

Great service. Quick and easy service by friendly staff.

jose gallegos 
Rating:
5.0

Customer did not leave a comment.

Matthew Rzechula 
Rating:
5.0

Customer did not leave a comment.

Judy Houston 
Rating:
5.0

Jim was very nice and helpfull reco.mend this location people with smiles and enjoying their work. Not just there for a paycheck.Great Job to them.

Marco Anguiano 
Rating:
5.0

Absorbed great communication shills from staff and great understanding greatly appreciated

Armando De La Rosa 
Rating:
5.0

Customer did not leave a comment.

Mike Herring 
Rating:
5.0

Staff was friendly and helpful. Process was smooth

Bryan Campbell 
Rating:
3.0

Customer did not leave a comment.

Lynn Jackson 
Rating:
5.0

Not a thing very thing was perfect TY.

irma ortiz 
Rating:
5.0

Excellent service!

Russell Pickard 
Rating:
2.0

Vehicle had damage I had to point out. Vehicle was not clean. Associates were not attentive. Employees having personal conversations while I was waiting. Not client friendly at all

Bradford Hutchins 
Rating:
5.0

Customer did not leave a comment.

BARRY BROOKS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jared Johnson 
Rating:
5.0

Customer did not leave a comment.

CRAIG HARBUCK 
Rating:
3.0

Customer did not leave a comment.

Corey McCune 
Rating:
5.0

Brian Eatman was amazing. Very professional

COLTON LESTER 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS FAIR 
Rating:
5.0

This location helped me contact corporate with my issue involving my contract with another location. Thank you !

Shianne King 
Rating:
5.0

No comment at this time.

ANTHONY CAMACHO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jacob Holton 
Rating:
5.0

My total was 73.32 and I have not received my change…

Rachelle Willis 
Rating:
5.0

Customer did not leave a comment.

Marcus Jeffreys 
Rating:
5.0

Customer did not leave a comment.

jeffrey Daily 
Rating:
5.0

Customer did not leave a comment.

Forest Grant 
Rating:
4.0

Trucks/ trailers need to be better maintained.

Ty Garrison 
Rating:
5.0

Customer Service is always great at this location

KIm Wade-oden 
Rating:
5.0

Customer did not leave a comment.

Donna Reyes 
Rating:
5.0

Thank you goodbles

Rebeca Gonzalez 
Rating:
5.0

Customer did not leave a comment.

J E Jones 
Rating:
5.0

Customer did not leave a comment.

Michelle Allen 
Rating:
5.0

I use this email location a lot. They've always been top shelf when it comes to my business with them. Always!

Don Roddam 
Rating:
5.0

Customer did not leave a comment.

Harry Weatherspoon 
Rating:
5.0

Second time renting from this location. Consistently excellent customer service—everyone was super polite and helpful.

Bryan Lingle 
Rating:
5.0

Excellent service and fantastic process.

Bruce Harrell 
Rating:
5.0

Customer did not leave a comment.

David Davis 
Rating:
5.0

I had a great experience. I called at the last minute after another rental company cancelled on me at the last minute. Jim was especially helpful. It was an easy and fast process

JASON IVIE 
Rating:
5.0

Customer did not leave a comment.

jeff shriver 
Rating:
5.0

Great customer service, and product knowledge. Friendly and courteous!

Claude E. Reece III 
Rating:
5.0

Great service, everyone was very helpful and hard working

Erik Larson 
Rating:
4.0

Customer did not leave a comment.

Zachery Sadberry 
Rating:
5.0

I would give them instructions on how to get there!

Karl Akers 
Rating:
5.0

N/a

Theresa Gonzales 
Rating:
3.0

Customer did not leave a comment.

LAMAR HALL 
Rating:
5.0

It was surprisingly easy and not complicated.

Jessica Zinn 
Rating:
3.0

Mark did a very professional job when hooking trailer to my vehicle. He was quick ly able to identify and fix a problem with the wiring harness

Charles Cordial 
Rating:
5.0

The best location and the best service people

Cedric Williams 
Rating:
5.0

Awesome staff. Super efficient.

charles Allen 
Rating:
4.0

Customer did not leave a comment.

John Proffitt 
Rating:
5.0

The team is very nice, helpful and caring. I appreciate what they did for me over the 2 years I rented there

Kristina Welborn  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Woody 
Rating:
5.0

Customer did not leave a comment.

Veronica Morse 
Rating:
5.0

Everyone very friendly and efficient. Truck was clean.

scott hood 
Rating:
5.0

Customer did not leave a comment.

Penny Mincher 
Rating:
5.0

Hello, I rented a 9’ cargo van! It was absolutely wonderful! Thank you for helping me!

Nero Foster 
Rating:
5.0

There was a problem with the size of truck recommended to us. We ended up making 2 trips. But the young men at the store worked with us. We even discussed the rate I would be able to get when I move to OKC in the future

Lisa Shook 
Rating:
4.0

Customer did not leave a comment.

Joseph Bailey 
Rating:
4.0

Customer did not leave a comment.

Anna Cruz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tyler Murphy 
Rating:
4.0

The truck felt that it had no go power. Felt that it was stuck in second gear on the highway trying to go 60 mile per hour. I recommend to take the trucks for a 15 mile drive on the highway for proper performance evaluation.

ANTHONY CAMACHO 
Rating:
5.0

Great service, friendly, prompt, knowledgable.

Glenn Huff 
Rating:
5.0

FIVE STARS!! NOTHING THAT YOU GUYS HAVE TO IMPROVE. The guy that helped me hook up the trailer was very professional and helpful. Definitely will be back.

waldir herrera 
Rating:
5.0

Just overall well professional staff,,thank you. Well diner!!

DAVID BARNES 
Rating:
5.0

No improvements needed—staff is professional & friendly…. Vehicle was clean and well-maintained. All around great service!

Steve Hannifin 
Rating:
5.0

Customer did not leave a comment.

Christopher Russell 
Rating:
4.0

The low tire pressure was on when I got it. I was sent to a very far drop off location and charged for the extra miles to get there when I had already previously entered my start and end location. The app was buggy dropping it off, I had to use a browser or I could not return the truck.

Eric Schultz 
Rating:
5.0

Customer did not leave a comment.

Evelia Acatitla 
Rating:
2.0

when I returned the truck the customer service attendant wanted to charge me more money. The mileage information was documented incorrectly going out and he added more mileage when I returned the vehicle. I would recommend this store train their employees better and pay more attention to details.

Fleshia Blanks 
Rating:
5.0

Customer did not leave a comment.

Casey Taylor 
Rating:
5.0

Customer did not leave a comment.

Wendy Taylor 
Rating:
4.0

Need to speed up check out time. All my info was loaded onto the reservation, I should have been able to get in and get out in a few minutes.

Colin Owen 
Rating:
5.0

Great customer service. Friendly service. Just good people. That’s all we ask for as customers.

Ray Chapa 
Rating:
5.0

Customer did not leave a comment.

HEATHER HOPPMANN 
Rating:
5.0

Bonito servicio

Hector Soto 
Rating:
5.0

Customer did not leave a comment.

robert wright 
Rating:
5.0

Customer did not leave a comment.

Jeanette Dodson 
Rating:
5.0

Everything was great. Customer service was superb.

Jo Gupton 
Rating:
5.0

Customer did not leave a comment.

STEPHAN TOUCHSTONE 
Rating:
1.0

Stop filing false police reports

Carissa Square 
Rating:
5.0

Customer service at this location is Awesome.

KIm Wade-oden  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Michael Harvey  |  Overall Experience 
Rating:
5.0

Everyone was so courteous and helpful including the managerial staff personnel and the very helpful employees. Thank you so very much. !!! Pamela Eaglin

Pamela Eaglin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

marisol serrano  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dale Harper  |  First Impressions 
Rating:
5.0

The staff was wonderful and very helpful. The lay out is a little weird. We had to wait 30mins to be able to unload and fill our storage room because there is only one door and another family was loading their truck.

YADITH AYALA ALVARADO  |  First Impressions 
Rating:
5.0

Thank y’all very much

Charles` Murry  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher Frey  |  Overall Experience 
Rating:
5.0

Every time that I have gone to U-Haul time that I have gone there I was truly treated with respect and gratitude they are wonderful people there I will do business with them again and again they are truly wonderful people to go out of their way to help you

Charles Menefee  |  First Impressions 
Rating:
5.0

The staff was extremely nice and accommodating! There are no lights within the climate controlled unit so that made moving in tough.

TRAVIS OLIVER  |  First Impressions 
Rating:
5.0

Very nice people, well organized, easy in and out, thank y’all very much👍🏾

Charles` Murry  |  First Impressions 
Rating:
4.0

One problem: My reservation for a storage unit was not honored when I arrived to unload and return the rental truck. I am currently in a bigger unit with a higher than quoted price. I am working with the location on resolution. Hopefully UHaul can make this right.

Jill Heffner  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Danielle Ray  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

martha guillory  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Melissa Saragosa  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Trezjon Cothran  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tana Travis  |  Overall Experience 
Rating:
3.0

They claimed it had 24hr check in and move in, but it was only 7-7. They need to update their system for check in to stay relevant. Digital locks would work serve them very well. You can reprogram for free, and allow for moving at any time at the very least checking in for free. Don't turn into Kodak. All the best! Thank you!

Jesse Mitchem  |  Online Move In 
Rating:
5.0

The staff was so helpful! We will recommend Uhaul to anyone moving! Both in Clute and Fort Worth!

SUZANNE KRELL  |  Overall Experience 
Rating:
5.0

The employees here are very helpful!

TYLER WILLARD  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sarah Bell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Debra King  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jerrica horton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steve Griggs  |  Overall Experience 
Rating:
5.0

Great staff!

Felix Bulls  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Savannah Shepherd  |  First Impressions 
Rating:
4.0

Found a dead rat while moving out. When we finally got done moving everything in our new home we realized the rat had bit thru wires

Luz Robledo  |  Overall Experience 
Rating:
2.0

They gave me less 30 days to vacate for renovations

DANIEL Astalas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Greg Larson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARK RUSSELL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jose Gallegos  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHARLA DRUMMOND-DIXON  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

rose mary johnson  |  First Impressions 
Rating:
3.0

The drive up unit I reserved was not available. If I reserved it, why is it not available? Maybe don’t let people reserve if it could possibly not be available.

Jordan Williams  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Debra King  |  First Impressions 
Rating:
4.0

It would be re warding if a refund was issued for early check out based on the time rented.

BRIAN DEVAREL  |  Overall Experience 
Rating:
4.0

It's an extra $10 or $20 for 24 hours access.

Brenda Dixon  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NORA JOHNSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOSE HERNANDEZ  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

KRISTINA WELBORN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andre Bryant  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

aaron dangelo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ron Medley  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tammy Flores  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Aaron Rasco  |  Overall Experience 
Rating:
5.0

Thanks

Emmanuel Nibaruta  |  Overall Experience 
Rating:
5.0

Great job I will always come back… thanks 😊

KIMBERLY FLEMIING  |  Overall Experience 
Rating:
5.0

Staff is excellent specially Jennifer and Jim. Give everyone a raise

Janette Talamantes  |  Overall Experience 
Rating:
5.0

Jim and crew were very helpful with both renting a storage unit and returning a rental truck. I recommend them highly!

Felix Bulls  |  First Impressions 
Rating:
5.0

Best staff ever. Thanks you guys for your help & support. Be blessed

NATASHA MAYE  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Victoria Daniels  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Christopher Frey  |  First Impressions 
Rating:
5.0

The staff on this day were not friendly as the other 8 or more times I have used or visited this location. with the other visits inmind I cannot give them all a low rating

Willie Nolan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lindasue carley  |  Overall Experience 
Rating:
5.0

Prices are too high

Norma Valdez  |  Overall Experience 
Rating:
5.0

Very helpful and convenient. Thank you

Paul Bales  |  Overall Experience 
Rating:
5.0

Everything was great, other than the price of my storage unit way too expensive.

Norma Valdez  |  First Impressions 
Rating:
2.0

While clean and accessible the cost comparison is stark.and not competitive. I found another unit twice the size for half the cost. So you are 4 times lhigher cost rhan your competitors. Will not use uhaul due to cost differential and the folks who rented the facility said the were unable to adjust the rate and be more competitive.

Charles Moses  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Victoria Daniels  |  First Impressions 
Rating:
3.0

Storage unit leaked when it rained

Adrian Mckenzie  |  Overall Experience 
Rating:
5.0

The manager Brian went above and beyond to make sure that we were well taken care of, and more than willing to answer any questions

Ryan Megel  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christian Morell  |  Overall Experience 
Rating:
5.0

Brian was very helpful in assisting me to obtain a storage unit.

Michelle McClellan  |  First Impressions 
Rating:
5.0

I was literally SHOCKED: The Professional Customer Service was awesome; the concern and the assistance recommended was just phenomenal 👏. The attentive attention to male sure I was happy and I understood how things were EPIC. The Rental experience was GREAT!!!!

Robert Redding  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Susan Granados  |  Overall Experience 
Rating:
5.0

I have used UHaul at least 10 times in the last 3 year's. Fast, Easy, Convenient & Friendly Service.

Darci Leccounte  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

RUDOLPH MUNOZ  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Donna Gurley  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Meashelle Bullocks  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

greg walker  |  Overall Experience 
Rating:
3.0

I rented a storage space. I don’t like how we have to choose a specific lock. We pay for insurance for a reason and if we get robbed, it’s on us for having an easy-to-break lock. I don’t want to have to spend extra money on a certain lock just bc it’s harder to break. Other than that, the experience was fine

Travis Vasquez  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Jessamyn Mujica  |  Overall Experience 
Rating:
5.0

WE WERE THERE FOR SEVERAL YEARS AND WE HAD NO PROBLEMS AT ALL....

LARRY HUDSON  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

mi kyong olson  |  First Impressions 
Rating:
5.0

So friendly, so helpful, best u haul place I have gone, I 100% would recommend and use again once back in that area!!

Tamara Berner  |  Overall Experience 
Rating:
3.0

There are no lights in storage area. There were roaches everywhere when I came to retrieve my belongings. I realize people are bringing those critters with them but perhaps spraying more often would help. Employees were very helpful and when I move my belongings in the storage was clean. The storage facility was secured.

Mireya LaBruno  |  Overall Experience 
Rating:
5.0

Great service for me since 2018 until I cleaned out my storage yesterday 9/22/22

RIchard Sifuentes  |  Overall Experience 
Rating:
5.0

Always a great experience.

MATTHEW WAGNER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gennifer Smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ryan FREEMAN  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

La Tonya Lucerno  |  First Impressions 
Rating:
5.0

Liam Comeau and the staff provide class A service! I have appreciated so much that they have helped me during the many times that I have visited their store.

Steven Guerrero  |  Overall Experience 
Rating:
2.0

When I reserved online I chose the size associated with a 1 to 2 bedroom apartment. when I arrived it wouldn't hold half of half of that. at first there was not another size available and then there was a larger one, but at 143.00 fine. I had movers standing there and I didn't have a choice. however, I feel a little tricked into paying more. that small size will not hold anything close to even a small one bedroom. I didn't even have a mattress or sofa. Also, I would like equipment (truck) and storage to be referencable in one contract. Upon return of the truck I did everything I was supposed to do, I thought. I placed the key in the back of the truck, took all the photos but didn't complete the charges because they were too high. It was storming so I left and tried to call. I couldn't get through and waited 45 minutes for a call back which didn't come at which point I took a well needed nap. when I awoke the sweet old lady i'm staying with had already been called and I received very aggressive voicemails about not being able to find the key. really? the code GOAT is on the contract.

ANGELA DODSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mireya LaBruno  |  First Impressions 
Rating:
3.0

Storages leaked on one box and a dresser. Roof is not watertight.

Randolph Timms  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Peter Abraham  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LORRY BELTRAM  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carole Myer  |  Overall Experience 
Rating:
4.0

The staff here was amazing!

Chantal McLeod  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

TAMMY BENNETT  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sophia Appleton  |  Overall Experience 
Rating:
5.0

always have had good experiences with Uhaul. This is our first time using RV parking storage but everything went smooth and well layed out facility.

GREGORY COX  |  First Impressions 
Rating:
3.0

Too expensive, size needed wasnt available. We moved to a cheaper, bigger unit at another facility.

JOHN MARSHALL  |  Overall Experience 
Rating:
4.0

Inside store was clean but outside around the storage units there were areas when people had left.

John howard  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Osmaro Valdes  |  Overall Experience 
Rating:
3.0

While the people at the desk are really friendly, the U-Haul storage policies are just not what our business was looking for. Very inconvenient hours for a truck driver. It just wasn't a good fit for what we needed. That's just it.

Blake Van vleet  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

cassandra romo  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

COREY SHINGLER  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

DAVID PALOMO  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sharon CATLETT  |  First Impressions 
Rating:
4.0

Very helpful was helping son move they called to make sure everything was good really worked with us

Dylan Fisher  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

PATRICE BOWENS  |  First Impressions 
Rating:
5.0

Front desk was very professional and courteous. All of the rules about what items were prohibited from being stored was explained to me. Other staff were friendly and welcoming. Facility was very clean. Staff went above and beyond to help me transition from my items being in a UBox to one of the first level, drive up storage units. Would definitely do business from this UHaul location again.

Phillip Haywood  |  First Impressions 
Rating:
5.0

Great teamwork!

Carl Godbold  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Blake Van vleet  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Shanedra Pouncy  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sharon Sandberg  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

betsy mcgrath  |  Overall Experience 
Rating:
2.0

I moved from out of state was advised I would have 30 free storage rental was in the unit 2weeks and keep receiving a bill for a full month.cannot reach anyone by phone

JUDY ANN LASHAW  |  Overall Experience 
Rating:
5.0

everything about uHaul is Great! Amazing! Spectacular! the service was extremely good, i even got lost and staff helped me right away with ease. I felt comfortable and safe. theres not alot of foot traffic which is even better. i was able to reserve storage unit right when i needed it; and they just make the transition so much easier for everyone no matter their situation at reasonable pricing i am so happy i chose uhaul as they are trustworthy and reliable. they have everything you need right in-store and uhaul also had an amazing customer service team that will answer efficiently and be of great-kind help. absolutely satisfied.

trinity palomares  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Alice Clark  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Vernon Haley  |  Overall Experience 
Rating:
5.0

Thank you!

LARISA VLADIMIRO BERIAULT  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KELVIN SHARPER  |  Overall Experience 
Rating:
2.0

Front desk clerk is very rude

ashton davenport  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tierney Hamilton  |  Overall Experience 
Rating:
5.0

Very helpful, polite, and informative!

erik asberry  |  Overall Experience 
Rating:
2.0

Rented a 10x10 storage unit but the unit was more like 8x8. The unit was also not swept or completely cleaned out.

Dalton Alexander  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Willie Nolan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Susan Granados  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tierney Hamilton  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

AUNYSSA JACKSON  |  Overall Experience 
Rating:
5.0

From small to large moves U-Haul is the company to use, we have used them for over fifteen years, always satisfied with the vehicles, trailers, self- storage units, and with all the people that work for U-Haul. Thank you

Stephen Sisson  |  Overall Experience 
Rating:
2.0

I was charged extra 30 some dollars for what I do not kno when I only went 4 mile and gas was at half tank I called all day today and no one would pick up the phone .

ashton davenport  |  First Impressions 
Rating:
1.0

I called multiple times to try and resolve am issue and it never got resolved. I never got transferred to a manager. The only way I could resolve the issue is by actually going up to the store which is 30 mins from where I live.

KIMBERLY MAPLES  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ERNEST VILLEGAS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gary Maure Oko  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

CHAD FOLEY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Luz Robledo  |  Overall Experience 
Rating:
5.0

My only issue is I’m not very impressed with the self made storage unit!

ERNEST VILLEGAS  |  First Impressions 
Rating:
4.0

Complete moving experience with U Haul, every detail covered with U Haul, make sure you do as directed, never change the drop off location unless you call U Haul, let them do the changes for you.

Stephen Sisson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GEORGE SPURLING  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

BRANDY JOHNSON  |  First Impressions 
Rating:
1.0

I am EXTREMELY dissatisfied with Uhaul. I was given an access code written on paperwork at the time I purchased my unit. Two hours later, after I retrieved my belongings, I came to the storage facility at approximately 6:30pm. I entered the access code on the page, including the * and # on the front and back, and was denied a total of 8 times from accessing the gate. I tried calling customer services and was told I could not be helped. This is the second time in THREE MONTHS I have has this problem trying to access a unit after store hours. You all as a company have GOT to do better. Especially in a time where people are moving at higher rates than ever before. I have yet to receive a refund for the unit I was charged a full month for and not able to access on Rufe Snow Blvd, and have called about that three times, with no indication from a property manager when I would get my money back. I will be reporting this matter to the better business bureau as well, my Harry Hines storage unit has been changing in price without my consent sporadically over the last several months. I need to be reimbursed for the day that I was charged yesterday to move into the storage unit, because I was not able to access it. I need to be reimbursed for the cost of extending my trailer rental, due to not being able to access my unit or the property manager. I also need to be reimbursed for the unit on rufe snow I was not able to access due to their elevators being broken. As a customer, I’m completely shocked at the terrible service I’ve received from Uhaul. From property managers to customer service representatives: The stress and frustration of not being able to access these units, as well as the time and money it’s cost me is absolutely disgusting. Sincerely, Someone that’s spent years in customer service

shea FERRARA  |  First Impressions 
Rating:
5.0

Jennifer was extremely helpful, making my rental easy. Morris Key

Morris Key  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Tiffany Frantz  |  Overall Experience 
Rating:
3.0

When I came to move my things out, there was a wet area under my chest of drawers. I’m not sure if there was a leak in the ceiling or what happened. Luckily, none of my items were damaged.

Leann White  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

YOMAR BATISTA  |  First Impressions 
Rating:
5.0

The ladies here are friendly and extremely helpful and kind

Darcy Gonzalez  |  First Impressions 
Rating:
5.0

Well maintain facility, friendly staff all around great place to storage your belongings.

lana hawkins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stacy Roberts  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Sumner  |  First Impressions 
Rating:
3.0

Big mix up with the time we were supposed to pick up the truck, communication was poor

Vicki Rodarte  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

ASHLEIGH LEAL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KEVIN CLARIDGE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lori Snyder  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MELISSA CAMPBELL  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Paula Alleyne  |  Overall Experience 
Rating:
5.0

Winter was terrific- professional, efficient, innovative, solution oriented and she provided exceptional service .

Elizabeth Pitcher  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARTHA MCDONALD  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paula Alleyne  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Claret Smallwood  |  Overall Experience 
Rating:
3.0

Rates were an issue and not disclosed well.

Dean Ellefson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lori Snyder  |  First Impressions 
Rating:
5.0

These guys never disappoint.Love it here.Very friendly staff.Have no problems checking in or out.Truly awesome service

CORINNA LOPEZ  |  Overall Experience 
Rating:
5.0

The general manager Jon was excellent in customer service, assisting with issues & accessibility. He quickly resolved an issue of an outside door lock change at building two. I’ve rented there off & on for 11 years multi units. He was great.

VICKI COSS  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

bryanna nittinger  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DANIEL ARCENEAUX  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Josue Garcia  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

FRED SMITH  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

CHARLES DILLDINE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin Porras  |  Overall Experience 
Rating:
5.0

Everyone was very helpful. They were so busy and still patient with their customers.

Claret Smallwood  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

glen dennis  |  Overall Experience 
Rating:
4.0

First friendly Uhaul Staff ever

Robert Landrum  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

James Gallager  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

NICHOLAS HARRIS  |  Overall Experience 
Rating:
5.0

The staff were above and beyond accommodating

Doug Johnson  |  First Impressions 
Rating:
5.0

Great experience and great equipment.

Jorge Dorantes  |  First Impressions 
Rating:
5.0

They was very helpful and quickly got me in and unloading the truck

MARK BEVERLY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sid martinez  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Nelson Orock  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

hannah biffel  |  Overall Experience 
Rating:
2.0

I was a day late on my reservation for a large unit. I drove half way across the US and had a issue which caused that delay and when I arrives at the facility I was told that my unit was given away. First of Ll that makes no sense. If I booked a hotel room for a month and was a day late it would not matter, I would simply have one less day. This has forever changed my opinion of uhaul and realize it's just another evil corporation. The salesperson at the desk was rude about it and offered no solution for me. I had to ask him, "how can you help me now" because he offered no options...until I asked. I was given a tiny unit that made I had to pack completely which made it nearly impossible to ever get anything I needed without unpacking all the boxes each time I needed to find something. Not to mention the smell of toxic poison was so strong that I would lose my sense of taste after being inside for more than 10 minutes. I can't help but shake my head when thinking of my experience.

Justin Faber  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Delores Witherspoon  |  Overall Experience 
Rating:
4.0

I was happy with what experience I had with them

Larry Waddle  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Latassa Fletcher  |  First Impressions 
Rating:
3.0

Some of the staff could use a little more training in overall customer service. Thank you

Sarah Pattillo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marya Ayres  |  Overall Experience 
Rating:
1.0

Paid almost $300 for a 10-foot truck I feel like I got screwed on that overdraft my bank account I'm not very happy

SANDRA YOUNG  |  Overall Experience 
Rating:
4.0

Overall a good experience and successful move/storage cycle

Ikaria Schmidt  |  Overall Experience 
Rating:
1.0

I NEVER moved into the unit. I’ve emailed 3 times explaining I never ever located the unit bc I have to have a drive up unit, because I have a bad back. I did reserve & did use a storage facility the UHaul customer service lady reserved for me. I rented 2 different moving trucks that I never used because I became very sick & wasn’t able to do anything but rest. I just wished I would get a reply from the storage communications the same day I signed for the unit & again a few days later. If anyone reads these, can you please advise of your storage policy & cancellations. I certainly would appreciate it greatly. Thank you! Respectfully, SRB

Sheila Blevins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Olga Rocha  |  Overall Experience 
Rating:
5.0

Liam was great!

derrick CHandler  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SANDRA YOUNG  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Johnathan ARGUELLO  |  First Impressions 
Rating:
5.0

The hall was well lit, however very difficult to see in the storage unit. Overall was very good and everything was in great shape when we got it out and moved to my new home.

Carole Esson  |  Overall Experience 
Rating:
5.0

Thank you😊

Marsha Asberry  |  Overall Experience 
Rating:
2.0

First storage I got sold to Me straight said has holes don’t sell unit went in had to pay to get a outside unit instead we start to open it and move in realize holes in the wall and another red tag says to not sell unit has holes in it by this time office was closed had to move into a 125$ unit just to have holes in there no lock with a key had to go buy one organization and communication to the units would make a huge difference in this experience.

Stephany Munsch  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Dwight Sylve  |  Overall Experience 
Rating:
2.0

My daughter did the booking of the storage and U-Haul online. Unbeknownst to the both of us we rented a locker as well as a small storage truck. The small storage truck was able to move all of her belongings from a one bedroom apartment the problem came in when we realized at 8 o’clock at night that she rented a locker instead of an actual storage room! Young lady who gave me the keys told me to look for the number on top of the truck and pretty much nothing else I drove around in circles trying to figure where 1546 was 26 and after driving around three circles I figured out that it was in the inside yet so knowing that I had to keep the hall for a longer time and speak to you are represented online who was very helpful and saved my impression for the storage facility the managers I spoke to secondly was very helpful as well but there was a customer service rep or cashier named Liam a young girl not very helpful At all her service was very very unserviceable it was as if I was bothering her she spoke very low and didn’t greet me when I came in like when I came in the second time and was greeted upon arrival.

Leah Haynes  |  Online Move In 
Rating:
5.0

Very friendly staff and helpful

NICOLE ZAVALA  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gennifer Smith  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

scott voelkel  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Trina Smith  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ethan Bell  |  Overall Experience 
Rating:
1.0

Never again will I use these people. Worst experience ever. Please save yourself a headache!!!! Go elsewhere!!!

Crystal Stewart  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Randall Fluke  |  First Impressions 
Rating:
4.0

One of my units leaks when it rains; several things got wet and some were ruined.

Tina Hollingsworth  |  Overall Experience 
Rating:
5.0

Everything was great from Dallas to Fort Worth

DANYELLE ROBERSON  |  First Impressions 
Rating:
5.0

Great service keep up the good work

Marcelo Hernandez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

amanda walls  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Debra Gill  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dekeedra Quarles  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Moroni Orihuela  |  First Impressions 
Rating:
5.0

I didnt catch the name of the young man who helped us but he was top notch. We had to transfer a storage unit and he was helpful and knew how to do all the paperwork confidently. The whole process took maybe 15 minutes and it was so much easier than we expected. You have a very good employee on your staff and should be proud that he represents you so well.

William Hix  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mary Headrick  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Rosa Gonzales  |  First Impressions 
Rating:
3.0

There are several leaks in thenunit I had which resulted in my expensive area rugs getting molded

Crystal Lynn  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

GARY LISENBEE  |  Overall Experience 
Rating:
4.0

Eatman helped me after being chided By a woman about not having a mask on. My family has a medical exemption and they were not honoring it. However, after explaining the law to Eatman, and offering to step outside to do the transaction, he kindly offered to help. Please update your staff on the laws. People with medical conditions aren’t required to wear a mask. You also shouldn’t have every employee asking a customer about a mask. It becomes bullying at that point. But you have a great employee in Eatman. He was Professional and calm and had a great personality through the process. Thumbs up to him!

WALTER GAUTIER  |  First Impressions 
Rating:
4.0

I chose deliberately not to go on autopay because I hoped to stop needing the storage unit sooner. Paying month by month was far more stressful that it need be because of being able to make the payment on only a single day--impossible to pay on receipt of the reminder. Changing that would be a service to your customers.

ANNE HODGES  |  Overall Experience 
Rating:
5.0

The staff are always friendly and helpful. Always polite and courteous. I really appreciate this establishment. Thank you!

Marie Peterson  |  First Impressions 
Rating:
4.0

Thanks

jerald bailey  |  Overall Experience 
Rating:
1.0

Employee was rude and the gate was open for 3 days anyone could have been accessed our trailer

Carol Chapman  |  Overall Experience 
Rating:
4.0

Big help in relocation of My daughter family. As a learning experience for myself I now know to take pictures of starting fuel and odometer gauges because on more than one occasion what the office thought was the starting fuel was wrong. I paid 16$ Refueling yesterday for a 5 mile trip. Was so happy to be done with the move that I didn’t dispute. Rating would be Excellent if not for that.

michael colman  |  Overall Experience 
Rating:
5.0

The staff was fantastic. Thank you. God well done

Wilkins Francois  |  Overall Experience 
Rating:
5.0

The only complaint I have is the storage door would get stuck up behind a metal bracket. Also the door latch has a weld bead that would cause it to stick open. But overall, I'm very pleased with my experience there!

CAYDEN WEBB  |  Overall Experience 
Rating:
5.0

Staff was friendly helpful was in and out without any problems thanks!

Jorge Perez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David Owen  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Phillip Smith  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jeff King  |  First Impressions 
Rating:
5.0

Very well organized

lana hawkins  |  First Impressions 
Rating:
5.0

I used the online after hours support to return the trailer. The online portal to return the trailer repeatedly malfunctioned preventing me to reach an expected "completion" page leaving me to believe that I had not completed the return process. Nevertheless, I left the trailer at the designated drop-off location at the U-Haul facility and planned to return to the facility the next morning to complete the return. A few hours later I received an email from U-Haul confirming the return. Summary: Please check the online return software as it appears to be broken.

Ruben Aguinaga  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Miguel Varkonyi  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PATRICK GREENHOUSE  |  First Impressions 
Rating:
2.0

The phone service to contact someone from this U-Haul facility never worked well. I had a hard time contacting anyone to ask questions or reply to voice messages left on my phone. I also had someone hang up on me and never call me back, even though I tried to call back again. The storage unit was okay but it was dingy and the whole facility just needs some upkeep.

Wendy Cadenhead  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

veronica meeks  |  First Impressions 
Rating:
5.0

After hours access was denied. Found out next day that a additional 10 $ fee is required for 24/7. Although this is posted on the price board I didn’t see it

michael colman  |  First Impressions 
Rating:
5.0

N/ A

Phillip Smith  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Phantasea Bullock  |  Overall Experience 
Rating:
3.0

I recieved a letter in the mail stating that I needed to vacate the space to make room for storage. I've made my payments on time every month and not having a place to take my trailer to after work is really upsetting and the manager never called me to talk about the situation.

Danny Curry  |  Overall Experience 
Rating:
5.0

Great and will be using you'll again

Pearleana Adams  |  Overall Experience 
Rating:
5.0

Excellent young lady who helped me

Steve Humble  |  First Impressions 
Rating:
5.0

One of the best in town :)

Chaney Graham  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BILLY DUGAN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BILLY DUGAN  |  First Impressions 
Rating:
5.0

Thank you for securing the care of our truck stored there y’all did an amazing job thank you

PHILIP STRINGER  |  Overall Experience 
Rating:
5.0

Great service.

Darryl Kelly  |  First Impressions 
Rating:
5.0

THANK YOU!!

Danielle Grooms  |  Overall Experience 
Rating:
5.0

Absolutely amazing!! Will never use anyone else!

Cody Grove  |  First Impressions 
Rating:
5.0

Great location, would recommend to a friend!

roman sterling  |  Overall Experience 
Rating:
3.0

Extra charges, could not use my own lock. Had to buy there's because the would cut mine off.

Laura Taylor  |  First Impressions 
Rating:
5.0

Move in was fast and easy. Staff was great and helpful.

Phantasea Bullock  |  First Impressions 
Rating:
5.0

Employees were great, especially since I was picking up a truck and closing out a storage unit right at closing time

Christopher Beck  |  Overall Experience 
Rating:
5.0

Greaf

Chris Torres  |  First Impressions 
Rating:
5.0

Easy to work with

DEBBIE DAWSON  |  Overall Experience 
Rating:
2.0

This storage locker was supposed to be a 10x10 and measured 9x9. The garage door was old, the track and lock hasp were rusted and extremely difficult to operate. Overall, poor quality / high price.

Ken Lamour  |  Overall Experience 
Rating:
5.0

Personnel on duty were absolutely some of the best I have seen at a uhaul facility. Highly recommend this particular location.

AMBROCIO PENA-MENDOZA  |  Overall Experience 
Rating:
5.0

Very accommodating.

ANNE HODGES  |  First Impressions 
Rating:
5.0

This was a good experience again. thank you

Bert Nelson  |  Overall Experience 
Rating:
5.0

Excellent service

Curtis Wood  |  First Impressions 
Rating:
5.0

The support I got from all the U-Haul facilities and personnel during this project were excellent and would recommend to anyone moving. The one month free storage made available was a lifesaver.

John Martinez  |  Overall Experience 
Rating:
5.0

Explained everything to the point and helped me and my family when we needed it.

Joel Tamez  |  First Impressions 
Rating:
5.0

Friendly Staff

nikita jackson  |  Overall Experience 
Rating:
2.0

The blonde with giant holes in her ears and all the tattoos is super rude and accussed me of stealing the uhaul then charged me extra charges ehen i returned the uhaul of retaliation for defending mys

barbara baughan  |  First Impressions 
Rating:
5.0

It was great for the most part until they tried to lock me in and wouldn't let me out for about 30 min

Holly Moore  |  Overall Experience 
Rating:
1.0

I stored my things in you alls unit #2512 for about 3 months and upon moving out my sofa, my bed and a few of my boxes where extremely wet and damage this is the second incident.

katina thomas  |  Overall Experience 
Rating:
5.0

Great and helpful customer service. Helped me extend my rental for an extra 24 hours at no cost.

LULANI NICHOLE MARTINEZ  |  First Impressions 
Rating:
4.0

They should let 24 hour access for free at the end of the day it is our stuff. And at this location need a lot more employees on the weekend it gets packed

jacqlin palacio  |  Overall Experience 
Rating:
1.0

Y'all tried to add on an idiot tax and charge me for a free service. When I caught the 150 dollar overcharge didn't get an apology was told, "oh yes it is free." Don't offer free one month then charge

HAYDEN DE DEAR  |  First Impressions 
Rating:
5.0

Great service

jeremiah brown  |  First Impressions 
Rating:
1.0

This was a horrible experience I would never recommend using U-Box Service or Moving Now Services. The staff at this facility was rude, condescending and extremely un-professional.

GEORGE THORNTON  |  Overall Experience 
Rating:
5.0

This location has a jewel named Allee. She is hands down THE BEST customer service agent I have EVER dealt with! She fixed several problems that were caused by my pickup location.

Danielle Grooms  |  First Impressions 
Rating:
1.0

Manager was not nice to me at all

George crump  |  Overall Experience 
Rating:
5.0

Was customer for 5years and never had any issues with staff or facility. Thank you for keeping my stuff safe and secure.

JENNEY LOULAR  |  Overall Experience 
Rating:
1.0

We rented for about 4 years. The rates began to be too high for me, as I had to take over paying for my son’s storage. Also, even though there was no food in storage, there were obviously rats.

JANIS MITCHELL  |  Overall Experience 
Rating:
5.0

Great staff of ladies who get it done and with a smile and professionalism

John Disosway  |  First Impressions 
Rating:
1.0

Was told my storage unti would be $40 a month... They switched my unit size and didn't tell me. Went to make a payment and was told it was $130 a month...

Cheyanne Lappin  |  Overall Experience 
Rating:
1.0

Gas and mile was wrong and then you didn’t want to Change it are fixed it.

George crump  |  First Impressions 
Rating:
5.0

The staff we dealt with were very friendly and helpful. That is always appreciated.

Jacquelyn Pierce  |  Overall Experience 
Rating:
5.0

The young lady at the counter was very patient and kind . She also showed concern toward making sure we were well taking care of.

katina thomas  |  First Impressions 
Rating:
5.0

Enjoyed my experience with U-Haul

Rickey Staves  |  Overall Experience 
Rating:
5.0

pleasant expeprience with staff and storage unitn area.

Tamara Olaniyan  |  Overall Experience 
Rating:
5.0

Everyone is wonderful

EVERETTE RAHMAN  |  Overall Experience 
Rating:
5.0

Excellent customer service.

Tamara Olaniyan  |  First Impressions 
Rating:
5.0

It was a great experience in an othrrwise really bad time of my life.

Kathy Wofford  |  Overall Experience 
Rating:
3.0

Sara from corporate office was very helpful and kind. So was wynter she helped us too. Nicko was rude and unhelpful.but most of all Sara A. Was very delightful to help me.

Mark Nevarez  |  Overall Experience 
Rating:
5.0

Very helpful staff and set up guys were upbeat and helpful. Thanks

Stanley Sonnevelt  |  Overall Experience 
Rating:
3.0

We haven't yet use uhaul until 1.7.19 thanks

Mark Nevarez  |  Reservation 
Rating:
5.0

The staff was ALWAYS great! They worked with us on our move-out which helped alot! We would def recommend this location for storage or rentals. KUDOS! Thanks for the great service!

TAMMY RASBERRY  |  Overall Experience 
Rating:
1.0

Staff looked like thy hate their job, 0 customer service, staff members was upset when I showed up to pick up my ubox because he had to hook it up. Try calling them before showing up but Never answer

SERGIO GOMEZ  |  Overall Experience 
Rating:
3.0

It would be a lot better if there was better lighting for the units and if they would fill the mouse bait box. After 5 years I'm sure it was empty which is why mouse dropping were present

CRISTINA WARE  |  Overall Experience 
Rating:
5.0

Great place of business and the staff was very nice and helpful.

Stephanie Williams  |  Overall Experience 
Rating:
4.0

The service was good and I will continue to use uhaul when ever I need to move .

Stephanie Williams  |  Reservation 
Rating:
3.0

Truck was filthy when picked up in New Orleans interior was horrible

ROBERT BOURGEOIS  |  Reservation 
Rating:
5.0

Customer service was great.The only complaint I have was that my unit leaked water during all the rain. If I would've waited any longer to get my things it been ruined.

ebony miller  |  Overall Experience 
Rating:
5.0

The associates were amazing. They really look out for the customer.

Frank Morris  |  Overall Experience 
Rating:
5.0

Always had great service at this location. Thanks for all you do.

RAY BALLARO  |  Overall Experience 
Rating:
5.0

Very friendly staff

Juan Garcia  |  Overall Experience 
Rating:
4.0

The service representative was very helpful in getting me set up with a storage facility that would accommodate all of my belongings.

Darrell O. Flythe  |  Reservation 
Rating:
5.0

Great place, very nice and helpful.

Mary Martin  |  Overall Experience 
Rating:
4.0

Good customer service

Anthony Curiel  |  Overall Experience 
Rating:
5.0

The staff here is very helpful and they have great customer service

latonya hoston  |  Overall Experience 
Rating:
5.0

The place was great. I would recommend it to others.

Kellie Adkins Clark  |  Overall Experience 
Rating:
5.0

Great Service, everything was done by smartphone, makes it faster to get the truck and return it with no hassles. Thank you

Juan Garcia  |  Reservation 
Rating:
5.0

Staff is friendly and speedy.

Dennis Lemus  |  Overall Experience 
Rating:
1.0

My RV was broken into. Everything was stolen.

Ben Pigeon  |  Overall Experience 
Rating:
5.0

I don’t usually make comments to surveys unless the service is exceptional. Jonathan Luckenbill did an outstanding job with my two rental units. If there’s anyway to recognize him.

James Phillips  |  Overall Experience 
Rating:
5.0

Great service and very helpful. 9

wayne cash  |  Overall Experience 
Rating:
5.0

GOOD JOB

kimberly hill  |  Overall Experience 
Rating:
5.0

I would highly recommend them.

SLY STANISLAWSKI  |  Overall Experience 
Rating:
3.0

Policy/Contract wasn’t clear when I signed up

Jason Uche  |  Overall Experience 
Rating:
5.0

The staff provided me a service that was needed. I would do business at this facility again.

William Robinson  |  Overall Experience 
Rating:
5.0

Excellent experience!

Juan Ortega  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage

    We have the most coverage in North America!

  • U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane

    Propane service delivered straight to your door!

  • Trucks for Sale

    We have the largest selection in the industry!

Back
To Top