Customer Reviews for U-Haul Moving & Storage of Westside Erie

2,616 comentarios

1505 Pittsburgh Ave   Erie, PA 16505
(Take I-79 exit 183B and make first left at the light by Starbucks)

(814) 453-4633

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(814) 453-4633

1505 Pittsburgh Ave
Erie, PA 16505
(Take I-79 exit 183B and make first left at the light by Starbucks)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Cambio de propano
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

They were very nice to me. Thank you for your help.

betty s.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Louis F. 
Clasificación:
5.0

young man who helped me was incredible. dug out trailer form 2 feet of snow. never seemed irritated. connected to my SUV. was diligent in his explanations, and super courteous. thank you

Michael B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Annette D. 
Clasificación:
5.0

Muy buenos los empleados

ROSA A.  |  First Impressions 
Clasificación:
5.0

Every thing about this location was very good.

Michael W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy B. 
Clasificación:
5.0

I can't explain the level of service received without beginning to yell loudly. But absolutely above and beyond. Thank you so much for everything

Brandon R.  |  Overall Experience 
Clasificación:
5.0

Keep doing what you are doing! I have no complaints.

Melodyann B. 
Clasificación:
5.0

El cliente no dejó un comentario.

mark D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sheila M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tessa G.  |  Overall Experience 
Clasificación:
1.0

No body pick the mf phone

Billy A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Patrick K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathleen U.  |  Overall Experience 
Clasificación:
5.0

The gas tank should be filled. Pick up filled return filled. Simple. Not every variation of every level. Leads me to believe people return truck without putting gas back in. They are charged that high gas rate and the location never puts the gas into the truck.

MICHAEL S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Charles M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DARCY O. 
Clasificación:
3.0

El cliente no dejó un comentario.

Abigayle B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

James K. 
Clasificación:
5.0

El cliente no dejó un comentario.

paula M. 
Clasificación:
5.0

Excellent, sturdy trailer!

Jennifer K. 
Clasificación:
5.0

Always so it’s good to me

robert B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

James B. 
Clasificación:
5.0

Nothing needs to be done! Staff at pick up and drop off were excellent, friendly and helpful.

John F. 
Clasificación:
5.0

El cliente no dejó un comentario.

paul D. 
Clasificación:
5.0

Everything was great!

Derek M. 
Clasificación:
4.0

El cliente no dejó un comentario.

joe r.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Heather L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Delvonna M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Brittany C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Edna V. 
Clasificación:
3.0

The gentlemen I returned the truck to were the SAVING grace for this place. They were kind and curteous! The "owner" who I picked the truck up from was not my favorite though. He was passively rude and gave me wrong information about the insurance plans available.

Jayde L. 
Clasificación:
5.0

Mr de Leon have exceptional customer service... Get that man a raise

Carl K. 
Clasificación:
5.0

This is the best experience I have had with a business in a long time. Why, when I called to schedule, the employee was positive, upbeat and got me right in to put a trailer hitch on. I was quoted a great price as I shopped around, the appointment was on time and done quickly. I had a small concern which was quickly remedied. The final bill was even lower than the quote. WOW i WILL TOOT A POSITIVE VIBE TOWARD YOUR BUSINESS WITH MY FAMILY AND FRIENDS. THANKS

edward F. 
Clasificación:
5.0

Both Pickup and drop off was awesome. The guys here are really professional, helpful and friendly. Gracias

VINCENT V. 
Clasificación:
5.0

Staff was amazing as always!!! The Uhaul always has the right equipment to get the job done right the first time....and the right price.

John D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth F. 
Clasificación:
3.0

More staff to check out people in a more timely manner, especially people who have reservations.

Elizabeth C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dean C. 
Clasificación:
4.0

The move in instructions are a bit complicated. I came in the first time on Thanksgiving Day after renting a space on line. I received the codes on line but it wasn't clear which box I was supposed the enter the *_____# code; so, I tried it on the wrong building first. Then on the right one but received a you have to set up your code message. I came in the next day and the two young men at the front counter were very helpful and I was squared away.

Eric D.  |  Online Move In 
Clasificación:
5.0

I liked the way the employees treated me and others. Very helpful considerate and professional courteous. Gracias

William D.  |  First Impressions 
Clasificación:
4.0

Good team.Very helpful.

JEFFREY S. 
Clasificación:
2.0

Had to drive some distance to drop off trailer. Then, they said they wouldn't take it! So, called, waited and had to drive farther again. Horrible customer service!

David M. 
Clasificación:
5.0

El cliente no dejó un comentario.

LUKE R. 
Clasificación:
5.0

They were great!

Sara H. 
Clasificación:
5.0

No clear instructions that I had to use the kiosk to unlock my room alarm. Haha. I may have set it off the first time. I got it now. That's my only complaint.

Daniel M.  |  Online Move In 
Clasificación:
5.0

For this location everything was great. A suggestion to Uhaul corporate, please equip your trucks with cruise control and a seat with a little more adjustment for comfort. After over 20 hours and 1000 miles my back and hips still hurt 3 days later.

ADAM W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Emily W.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

BRADLEY P. 
Clasificación:
4.0

All was well except when I walked in there was 8 people in line in front of me. A little shorthanded, Waited at least 1/2 hour,

Frank H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Franklin O. 
Clasificación:
5.0

Pittsburgh Street location was excellent. Grand view Location the guy who checked me out didn't know what he was talking about or he had very little experience they never let me know that they could upgrade you to a bigger truck or you could possibly not have your truck this location needs some work..

LORI M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Margaret H.  |  Overall Experience 
Clasificación:
5.0

The seats are murder on the bum eh

THOMASJOSEPH F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Elisa A. 
Clasificación:
5.0

great customer service!!

Candace B. 
Clasificación:
5.0

The attendant I dealt with was very friends, up-beat and eager to help. Very pleasant experience dropping off the equipment! OUTSTANDING!

Brian K. 
Clasificación:
5.0

Ash tray in front was filled with cigarettes and with the windows closed it was gagging! Really unacceptable.

William M. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRADLEY L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ashley P. 
Clasificación:
4.0

El cliente no dejó un comentario.

JAMES H. 
Clasificación:
5.0

The manager was EXTEAMLY HELPFUL! if needed I will only continue to deal with this specific location. I've delt with all the employees and only have positive things to say about them! Thank you guys for all of your help! P.s to whom this may concern big fat raises are deserved for that team on Pittsburgh Ave! :)

Ashley W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MARYBETH H.  |  Overall Experience 
Clasificación:
4.0

We reserved our truck online. Since we live in North East we picked there as the pick up and drop off and it was approved and scheduled. Next thing you know we get an email telling us the pick up is 25-30 miles further away adding close to 60 miles or $60 to our trip. Seeing that we had to move that day we had to scrap up more money. Not to mention the car used more gas to drop and pick up the driver. The staff was decent but there was garbage in the cab of the truck and only 1/4th of a tank of gas in it. The truck was in good shape and ran well.

Gregg G. 
Clasificación:
4.0

Call in center and location needs better communication nothing but problems as equipment doesn't always comes back on time.

JONATHAN J. 
Clasificación:
5.0

Nothing I can think of. Perhaps lower rates for small trailer rentals

MARK F. 
Clasificación:
5.0

Fix your app. It's broken on Android 12

Russell H. 
Clasificación:
5.0

I have nothing but praise for the U Haul staff. They were helpful and polite in all my dealings with them. A truly great 4 year experience!!!

mary l.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

GARY H. 
Clasificación:
2.0

They hooked up.the trailer to my suv they put the plug in wrong and it scorched when they unhooked it they pulled on my plug and pulled the wires out

DAVID S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Herbert M. 
Clasificación:
5.0

The guys were very polite and very nice

William F.  |  First Impressions 
Clasificación:
5.0

Rented a trailer to move some big couches. Start to finish point of sale, hook up, and return first class customer service.

Edward N. 
Clasificación:
3.0

I had to wait for the vehicle be serviced. I got on the road and there was no clock or radio. I called the location and they did not pick up the phone. I called an other local location and ,they picked up the phone and try to solve the problem. Once again I called and the pick up location did not answer there phone. I called road side help they took all my information and the noted it on my reservation. I received a called from the pickup location and talked to a man named M. he said it should be working ,just turn it on, I said no it don't work. This vehicle was not serviced. He said discount and that was the end of the conversation. I drove 368 miles with out a radio, you try it. I'm not using my cell phone for a service I rented. I retuned the vehicle formed them the radio was not working, the man working said $ 10.00 off. Your big discount was less then % 0.03. Can U-Haul afford that amount.

Brian M. 
Clasificación:
5.0

Nothing!! The truck was perfect! I didn't want to give it back!!! :)

Stephanie K. 
Clasificación:
1.0

TELL T BGG E TRUTH WHEN TALK TO THE CUSTOMERS.

EDWARD W. 
Clasificación:
2.0

Didn't use storage... Quit asking for a review. How can we rate something we didn't use?¿?

Michael B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ANN-MARIE H. 
Clasificación:
5.0

Simple process, easy return and professional

CHRISTIAN K. 
Clasificación:
3.0

El cliente no dejó un comentario.

Vincent T. 
Clasificación:
1.0

Make sure when I make a reservation a week prior that I have what is reserved for me.

Michael O. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES V. 
Clasificación:
5.0

El cliente no dejó un comentario.

JENNIFER S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kendra L.  |  First Impressions 
Clasificación:
4.0

We had to rent 4 storage spaces instead of giving us 2 large ones or looking around for to large ones the guy on Pittsburgh Ave I think his name was Matt was not friendly or helpful

Veronica G.  |  First Impressions 
Clasificación:
5.0

The personnel is exceptionally helpful. I had a problem with the door not opening due to my items shifting and blocking the track. The personnel teamed up and worked together to fix the issue. They were kind and courteous and they didn't stop trying until the issue was resolved.

Christin G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gabriella C.  |  Online Move In 
Clasificación:
5.0

Didn't need lights because I was on the ground floor outside garage everything was great thank you

CHARLES T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Melissa M. 
Clasificación:
4.0

El cliente no dejó un comentario.

TOM J.  |  Overall Experience 
Clasificación:
5.0

Despite the truck I reserved not being available due to a late return, Matt and his staff were able to quickly find me a comparable replacement with minimal impact to my day. I would highly recommend this location to any friends going forward.

Joshua C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ronald L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melanie C. 
Clasificación:
5.0

I was completely happy doing business with Uhaul. It was an inexpensive way to move my things, They are open on Sundays so the hours were convenient for me.. The Staff was friendly and very helpful. Plan to move more things from Durham NC soon and will use them again for sure.

ILEANA R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

GREGORYALAN D. 
Clasificación:
5.0

The guy who checked me in has three jobs, only one of them with you all. Pay him more, much more. He's a rock star. Or, I'll steal him from you soon....really.

SCOTT T. 
Clasificación:
5.0

Very efficient & professional.

Tiarra M. 
Clasificación:
5.0

El cliente no dejó un comentario.

John A. 
Clasificación:
5.0

El cliente no dejó un comentario.

WESLEY K. 
Clasificación:
3.0

Surprisingly, the business was quite busy and the staff was assisting each customer as efficiently as possible. The turn-in process was easy and i could tell the staff member was quite proficient at his job.

Ron D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mark F. 
Clasificación:
5.0

El cliente no dejó un comentario.

PETER Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dam K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tami R. 
Clasificación:
5.0

Staff was curious, friendly and helpful. Definitely appreciate that when going through a stressful move. Gracias.

MICHAEL L. 
Clasificación:
5.0

El cliente no dejó un comentario.

MELANIE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shivas M. 
Clasificación:
5.0

El cliente no dejó un comentario.

BLANE D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica B. 
Clasificación:
3.0

Uhaul did not have any power steering or gas

Hilary C. 
Clasificación:
3.0

This location is very busy so more often than not you must wait a long time to get to the counter.

GEORGE W. 
Clasificación:
5.0

Super fast service

Alex W. 
Clasificación:
5.0

El cliente no dejó un comentario.

William B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Liberty L. 
Clasificación:
4.0

Figure out away that stores and internet resources communicate better as I made my reservation online only to have store call telling me on day of pickup they had no truck. Moving is stressful enough!

Jonathan J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Justin T. 
Clasificación:
4.0

Good group of employees at this location. I was happy to see 3 auto tows at this location.

Paul O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bruce H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jodi C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEW G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES T.  |  First Impressions 
Clasificación:
2.0

My reservation was lost. After looking several times online I called to ask questions and reserve the unit so I could be confident it was what I needed. The reservation was lost. Then it was found and was totally different than what I was told. It was specifically what I didn't want. The worst part is that my phone call and hold time was over an hour. Long over an hour. Then I inquired about renting a truck. I was told there were trucks for my move available over the weekend. I decided to go to the store and check in and sign papers like I was told.. and they couldn't find my reservation for the unit and then found I was charged, checked in and wasted a trip for the wrong unit anyway. Then.. I asked about the truck rental and figured I'd take care of that while I was there and I was told there's nothing and they were overbooked! This was only few hours after I wasted time on the telephone. I was upset about the multiple set backs and being inconvenienced more than once. The storage unit is clean however there are gaps in the broken cealing cover and I can see above the unit. I'm not sure what the problems are but I have been happy. It's uhaul in the past. This time I was very disappointed. I don't have time to hold an hour trying to file a complaint. It obviously isn't going to help my situation if there's nothing available. I can't afford to waste money in the middle of a move

Shannon K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Katherine F.  |  First Impressions 
Clasificación:
5.0

They were very helpful and finally got the outside storage unit for me

robert B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Angelina S.  |  First Impressions 
Clasificación:
5.0

But I just began. However, I do know another uhaul storage customer who is well pleased so I am not doubting the experience I will have while using uhaul storage.

Elisa A.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Delbert D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

SANDRA M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Rocco C.  |  First Impressions 
Clasificación:
5.0

So far everything’s looks good. The unit is clean

Brenda B.  |  First Impressions 
Clasificación:
5.0

Had a few problems,

DIANA C.  |  First Impressions 
Clasificación:
5.0

Very helpfull and professional staff. And the prices are great. I would highly recomend U Hall. They also got the best prices on propane

Tim S.  |  First Impressions 
Clasificación:
5.0

Excellent! Thank You!

GLORIA V.  |  First Impressions 
Clasificación:
5.0

Tyler was extremely helpful. A huge asset for your company!

Alan I.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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