Customer Reviews for U-Haul Moving & Storage of Westside Erie

2304 comentarios

1505 Pittsburgh Ave   Erie, PA 16505
(Take I-79 exit 183B and make first left at the light by Starbucks)

(814) 453-4633

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Services at this Location:

Contáctanos

(814) 453-4633

1505 Pittsburgh Ave
Erie, PA 16505
(Take I-79 exit 183B and make first left at the light by Starbucks)

Services at this Location:

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Cambio de propano
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
1.0

El cliente no dejó un comentario.

Elmer S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gino R. 
Clasificación:
5.0

Nothing. Excellent service

Bernadette A. 
Clasificación:
5.0

Great service!

Darrel P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brett S. 
Clasificación:
5.0

Staff immediately greeted me and completed my return of the equipment quicky.

Robert L. 
Clasificación:
5.0

El cliente no dejó un comentario.

BOBBY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Todd P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dale N. 
Clasificación:
3.0

El cliente no dejó un comentario.

Nathan S. 
Clasificación:
5.0

Great customer service from all concerned!

Asher W. 
Clasificación:
5.0

El cliente no dejó un comentario.

William F. 
Clasificación:
5.0

El cliente no dejó un comentario.

allen e.  |  First Impressions 
Clasificación:
4.0

Very nice and was happy to happy to help

Martha P. 
Clasificación:
5.0

More great service

RICHARD R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony L. 
Clasificación:
5.0

Nothing. Professional employees !!!

BERNADETTE A. 
Clasificación:
5.0

El cliente no dejó un comentario.

James P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dominick C. 
Clasificación:
2.0

Neither 12 charging port on dash worked. No washer fluid in reservoir. No instruction on instruments or loading , unloading.

GREGORY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES H.  |  Overall Experience 
Clasificación:
4.0

The young man that waited on me for the Friday pickup was OUTSTANDING! He was helpful and courteous! Pay him well!

William P. 
Clasificación:
5.0

very efficient

Philip P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Erin G. 
Clasificación:
4.0

Clean the truck before next customer. Windshield was dirty with bug residue.

George W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Arthur P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lonnie V. 
Clasificación:
2.0

Ordered online so I could pick up key in lockbox at 7:00am Sunday. Called 5 times Saturday to make sure the key was pulled and no one was answering the phones. They never put the key in the box. So I had to wait around for a representative for an hour or so and my schedule for the rest of the day was off......

Shawn D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karyn S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Raymond B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald L. 
Clasificación:
5.0

Everything was as expected.

Dianne F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melissa P. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDWARD K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Betty M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DONALD W. 
Clasificación:
5.0

As always great customer service I've been going there for years never had a problem keep up the great work.

MIGUEL R. 
Clasificación:
5.0

Dominic Lopez usually waits on me there. When he does I know know it will be a smooth process. In and out in no time at all.

Neal K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Keith E. 
Clasificación:
5.0

El cliente no dejó un comentario.

SANDRA M.  |  First Impressions 
Clasificación:
5.0

Equipment was well maintained, but not clean..

HARVEY W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter P. 
Clasificación:
1.0

Customer service was terrible. I waited to pick up the vehicle, multiple staff walked by me while I waited without acknowledging me at all. The same thing happened when I returned the vehicle. On the return, Antonio assisted me. He was the only staff who checked in to see if I had been taken care of. Antonio's customer service was excellent, the rest of the store employees that I encountered were lacking

Saundra S. 
Clasificación:
2.0

Be up front with your pricing.

David K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roseanna M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jorge F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rocco C.  |  First Impressions 
Clasificación:
4.0

Any Way of speeding up application

Shawn S. 
Clasificación:
3.0

Only thing was the appliance dollar and utility dolly wasnt in the truck we had to go back ...but they did give us a 15 dollar break

Tracey M. 
Clasificación:
4.0

El cliente no dejó un comentario.

ANTHONY B. 
Clasificación:
5.0

Antonio is a great representative at this location. He is very helpful and knowledgeable. I'm always happy when I see that he is working when I arrive because I know things will be done right and quickly.

MONICA D. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHANE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda B. 
Clasificación:
5.0

Stop emailing people at 130. I gotta be up in 3 hours and I'll be lucky to go back to sleep. I'd punch you right now if that was an option. Ffs morons...

David V. 
Clasificación:
4.0

El cliente no dejó un comentario.

SHANNA RAE S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Barbara A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert M. 
Clasificación:
3.0

Everything was good except the checkout experience where the rate agreed upon dispatch was not honored and was asked to contact the employee who setup the dispatch. The difference was just 7 bucks so I didn't bother to contact but asking to contact different employees was weird and came out rude as well

ARUN V. 
Clasificación:
5.0

El cliente no dejó un comentario.

HEIDI H. 
Clasificación:
5.0

The staff at this location is extremely friendly and helpful. I honestly could have used a storage unit and truck pickup at a more convenient location to my house but I chose this one due to the staff.

Andrew C.  |  Overall Experience 
Clasificación:
5.0

Good efficient service.

David T. 
Clasificación:
5.0

Truck was clean but had mechanical issues that were extremely embarrassing customer service was great people were nice

Gregory N. 
Clasificación:
2.0

I already have my rental scheduled and uploads of my driver's license and major credit card. When I arrived it took over 35 minutes before I got out of there.first their computer went down and they couldn't access something then when it got fixed then the credit card machine got put down it wasn't working So I had to pay cash and I needed to be somewhere and I was late I will definitely not recommend this place to anybody.

Justin G. 
Clasificación:
5.0

El cliente no dejó un comentario.

SETH E. 
Clasificación:
4.0

El cliente no dejó un comentario.

JONATHAN M. 
Clasificación:
5.0

Antonio was the best he was very helpful and recommended products to help like a dolly rental

Sharnell S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott W. 
Clasificación:
5.0

Don't utilize enough to be able to suggest improvements.

Cynthia O. 
Clasificación:
5.0

Have a return time that is more suitable to people s moving schedule like 11pm - who stop moving at 7pm? Almost stopped me from renting Most people I know start after work to late in the evening

Henry F. 
Clasificación:
5.0

El cliente no dejó un comentario.

bob B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

David A. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID L. 
Clasificación:
1.0

Terrible place. Dropped off a trailer from a one way rental on Monday (was actually not even due until Wednesday) and the attendant even unhooked it for me and said I was good to go. Received a bill then on Friday saying I was 3 days late dropping off. Called them and they said they couldn't do anything and transferred me to the originating UHaul rental facility. Originating location said that was wrong and that Westside should take care of it. $100 of fraudulent late fees and stuck in a Kafkaesque loop of passing the buck now. I'd recommend finding oneself somewhere else that can conduct business appropriately and honestly if you don't want to be defrauded.

Sean C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey K. 
Clasificación:
5.0

Kylie Orr waited on me yesterday. She was very knowledgeable and helpful. Which made the whole process so easy

NEAL K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary K. 
Clasificación:
5.0

If this was about the trailer. Everything was great. The matter of the Truck rental today, Snow in the back of truck and a little over a quarter tank of gas but was registered as three quarters tank

Charles T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

michael W. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD H. 
Clasificación:
5.0

El cliente no dejó un comentario.

HILLARY LEE B. 
Clasificación:
5.0

So far everything’s looks good. The unit is clean

Brenda B.  |  First Impressions 
Clasificación:
5.0

Service rep was outstanding

Andrew C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Benjamin T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rosemary R. 
Clasificación:
5.0

Great service. They were quick and prompt. Loved the customer service

JENNER B. 
Clasificación:
5.0

N/C

Orlando R. 
Clasificación:
5.0

The pick up and drop off process is made so easy. With the helpful staff

Neal K. 
Clasificación:
4.0

The staff was very helpful and was surprised with the age of the trailer that was leased to me, should have been discontinued.

NATHAN EARL S. 
Clasificación:
5.0

El cliente no dejó un comentario.

David H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aleta C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary T. 
Clasificación:
5.0

Tyler was helpful.

Scott M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Troy H. 
Clasificación:
5.0

The young men at this location were very knowledgeable and professional. They are doing a fantastic job!

Paul H. 
Clasificación:
1.0

I was told by the clerk to just leave the truck and give him the keys he would check me out and email me He waited three days to check me out and charged me three extra days rental

John B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathleen P. 
Clasificación:
5.0

Service is great

Neal K. 
Clasificación:
4.0

Truck was fairly clean, but to there was stuff from a previous user in the behind the seats in the cab: candy wrappers, thermos, scarf, and the truck had a faint cigarette smoke odor. Otherwise the seats, floor, and dash had been wiped down and thebcargo area appeared clean as well. Staff was friendly, courteous, and very helpful.

Stephen W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Avery H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer W. 
Clasificación:
4.0

El cliente no dejó un comentario.

joyce r.  |  Overall Experience 
Clasificación:
3.0

The staff was great, but my stuff had mouse droppings and there was poplar seeds all over the inside of the compartment

Barry B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Marianne M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Nadene K.  |  Overall Experience 
Clasificación:
4.0

Everything was great about this storage facility except for one thing: We found rodent feces on the floor of our unit once we moved everything out.

MARY G.  |  Overall Experience 
Clasificación:
1.0

I had a storage unit for my landscaping trailer and landscape equipment. Every time I tried to access my unit, it was blocked by Uhaul trucks. EVERY time. In order to get my trailer out, I had to go to the office (if it was open), ask them to move their trucks, wait for someone to move 2-4 trucks, and then gain access. This procedure had to be repeated when I returned to put my trailer back. I asked the office people to please not use the entrances to the storage units for a parking lot but was told that's where they had to park them. I emailed a manager more than once about this problem but nothing changed. I was paying more than 240.00 per month for a unit I couldn't get anything out of without the hassle I just mentioned. And mine wasn't the only blocked unit, the Uhaul trucks block lots of them, so I'm sure other people have the same frustration. I also had rented a climate-controlled indoor unit and had no problems with that one. The only reason I also moved out of that one is because of the problems with my outdoor unit and I wanted to keep both units at one place. I have since moved to a different storage company and have had no problems. They couldn't believe the way your Uhaul facility was operating by parking 24' trucks in front of storage unit doors

Mark B.  |  Overall Experience 
Clasificación:
1.0

I had a storage unit for my landscaping trailer and landscape equipment. Every time I tried to access my unit, it was blocked by Uhaul trucks. EVERY time. In order to get my trailer out, I had to go to the office (if it was open), ask them to move their trucks, wait for someone to move 2-4 trucks, and then gain access. This procedure had to be repeated when I returned to put my trailer back. I asked the office people to please not use the entrances to the storage units for a parking lot but was told that's where they had to park them. I emailed a manager more than once about this problem but nothing changed. I was paying more than 240.00 per month for a unit I couldn't get anything out of without the hassle I just mentioned. And mine wasn't the only blocked unit, the Uhaul trucks block lots of them, so I'm sure other people have the same frustration. I also had rented a climate-controlled indoor unit and had no problems with that one. The only reason I also moved out of that one is because of the problems with my outdoor unit and I wanted to keep both units at one place. I have since moved to a different storage company and have had no problems. They couldn't believe the way your Uhaul facility was operating by parking 24' trucks in front of storage unit doors

Mark B.  |  Overall Experience 
Clasificación:
5.0

Had a few problems,

DIANA C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

mathew g.  |  Overall Experience 
Clasificación:
3.0

Usually had to wait at counter if I needed something before being served.

kevin h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

GERALD R.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Susan M.  |  Overall Experience 
Clasificación:
4.0

Other than the problem with my billing, everything was good.

Marilyn K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Erin G.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

DAVID F.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Amy A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Johnson c.  |  Overall Experience 
Clasificación:
5.0

Excellent staff and clean facility

dan r.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

ROBERT B.  |  First Impressions 
Clasificación:
1.0

Excessively high & unauthorized billings made this the worst U-Haul experience for me. Justin (Asst Mgr) moved me into a 5'x5' space which actually was 4'x41/4', which he verified. He offered to rent me a bigger spaced for a 20% discount at $57.95, I interpreted this as an at least 5'x5' or a bit larger space. (I'd moved out of another space in a different state so I knew how my items should fit in that size space. That space cost only $62.90/mo., including insurance, much less than $82.50.) Also, the electronic card/keypad code didn't work on move-in day (6/14/2020 or for a few days following, setting off the deafening alarm. Then Justin (Asst. Mgr.) & Matt Driscoll (Gen Mgr.) offered me a larger space with a 20% discount, but didn't clarify this would be at my expense. There was an additional unexpected unauthorized billing 5 days later for $13.19 on June 19, 2020 for a total of over $95 for June, 2020. After a discussion with Justin, there was a credit of , then another unauthorized billing to my credit card for $98.48, then another billing for $113.48 July 18, 2020. I have had to contact my credit card bank for assistance. I felt I had to move-out immediately after discovering these unauthorized charges on my credit card, which seemed to get worse with on-site efforts to clarify the price per month. I have moved out. I rented at the same location in the past with a different manager. There were no billing problems. There were problems with break-ins, especially over a snowy, icy winter with the front gate inoperable for a period of time. A U-Haul lock from a previous location also got stuck at the June, 2020 rental, which I replaced with another disc lock I purchased elsewhere. I mentioned this to Matt Driscoll. There seem to have been some other issues causing tension which I don't understand.

mary k.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

TIMOTHY C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

William D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

BARBARA H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael D.  |  Overall Experience 
Clasificación:
2.0

I moved in a month ago. I got a call from the office asking if I moved out. I said I just moved in. They said don't worry about it, it was a computer glitch. I asked if I needed to do anything they said no. Then my entry code stopped working. I stopped in the office to see why and they had to move me in all over again. What a waste of time and lost revenue for your business! Totally avoidable

kevin h.  |  First Impressions 
Clasificación:
3.0

Generally happy with the facility. My only complaint while the lockers are supposed to be available at 9:00 am often I would have to buzz the office at 10 or 10;30 to open the door.This mostly occurred on Saturday/Sunday. Probably when management was not around. The process to get someone to answer the buzzer and come to open the door took as long as 15 minutes. I deducted two stars because of poor access on weekend.

Patrick B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Maria C.  |  Online Move In 
Clasificación:
1.0

Customer service during evening hour accused me of living about a ten dollar lock and I refused to do business with them. Should teach them manners and business etiquette

SHARON M.  |  Overall Experience 
Clasificación:
1.0

They over charged and gave me a run around, the GM was very ignorant!!

Autumn D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey E.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

bernard l.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Laurel H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Amy A.  |  First Impressions 
Clasificación:
5.0

Great service

Richard A.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Trina S.  |  Overall Experience 
Clasificación:
4.0

I moved my stuff out of storage with 14 days left that I had paid for. I called to see if I could get a refund for the remaining days because the amount would be about $45 dollars. The rep I talked to did not know and said she would call me back. But she never did. Could I please get a refund for the remaining 14 days? Thank you, Virginia Rhinerson. Storage unit 1341 at West Erie site.

Virgina R.  |  Overall Experience 
Clasificación:
1.0

The staff do not understand the swipe card operation, or cannot articulate it to customers. It took multiple calls to reserve our storage unit. A couple of the young guys are a bit unkept- one with long, dirty fingernails. Overall not a good experience. Closing it out was the best experience- and we were very glad to be done with it.

joy j.  |  Overall Experience 
Clasificación:
3.0

my unit was behind a gate that you needed a card to access. The card never worked and none of the employees could figure out how to fix it so I had to wait for an employee to open the gate always.

Chris B.  |  Overall Experience 
Clasificación:
5.0

Everything was great! They even stayed the few extra minutes after hours we needed to finish loading up.

Max K.  |  Overall Experience 
Clasificación:
4.0

No issues. Since we could only go during business hours (9-5), sometime U-haul trucks made it difficult to get in. Clean facilities, always carts to use, and great staff.

PHILIP W.  |  Overall Experience 
Clasificación:
5.0

Jeremy the employee who helped me out was very kind. I was greeted and offered assistance right away. He was very thorough and helpful throughout the process of renting a unit.

Shauna M.  |  First Impressions 
Clasificación:
5.0

Had unit for 1 free month for renting a truck. Offer made on website & by UHaul in Pittsburgh. Erie facility kindly accommodated but had no idea of the promotion. Corporate must communicate better.

Kevin J.  |  Overall Experience 
Clasificación:
5.0

The U Haul staff member was very fast & efficient. He walked with me to the storage locker, showed the locker and showed me how to use the lock. He was very good.

Virgina R.  |  First Impressions 
Clasificación:
1.0

The first day I went and purchased a 10x15 climate controlled unit and when the employee took me back the unit already had a lock. NOT enough space to explain the multiple problems I had!!!

Chris T.  |  First Impressions 
Clasificación:
1.0

1st day I purchased a 10x15 climate controlled container and when the employee went to take me to the unit it already had a lock on it and no one knew why. NOT enough space here to explain issues!!!

Chris T.  |  First Impressions 
Clasificación:
4.0

Needed it open later. Hard to spend time in unit at first because the lights kept turning off. On a timer. Was late on a payment and they were still courteous until I got it taken care of. Very nice.

Elizabeth B.  |  Overall Experience 
Clasificación:
5.0

The staff were very friendly and helpful.

maria r.  |  Overall Experience 
Clasificación:
2.0

I didnt like customer service

Jeremy B.  |  Overall Experience 
Clasificación:
4.0

Hours listed should reflect the actual access hours - I was once locked into the building by a staff member (who knew I was there) 15 minutes before closing time and had to use an alternate exit.

ANDROMEDA F.  |  Overall Experience 
Clasificación:
5.0

Very helpfull and professional staff. And the prices are great. I would highly recomend U Hall. They also got the best prices on propane

Tim S.  |  First Impressions 
Clasificación:
1.0

Never use UHAL anymore the service sucks

Bin H.  |  Overall Experience 
Clasificación:
5.0

I had a unusual situation and the staff was very polite and helpful. Every person I dealt with was professional. I will use this facility again.

mary k.  |  Overall Experience 
Clasificación:
3.0

Store seems understaffed. Some patrons had a long wait for service. Service is fine when your turn comes.

DONALD S.  |  First Impressions 
Clasificación:
5.0

Thanks for the great experience!

Jennifer R.  |  Overall Experience 
Clasificación:
3.0

When I was leaving the unit next to mine had roaches coming out of it. When I was checking out the kid was rude and could have cared less about it.

CHRISTINE S.  |  Overall Experience 
Clasificación:
4.0

PRICING WAS EXCESSIVE

KEITH V.  |  Overall Experience 
Clasificación:
5.0

.

NEAL K.  |  Overall Experience 
Clasificación:
5.0

It would have been easier to check in/out of the facility if I could have had the option of a scan on my car or something so I wouldn't have had to reach so far to type in my code.

Elaine C.  |  Overall Experience 
Clasificación:
5.0

Dealt with multiple staff and all are professional. Truck in nice shape. Only thing we don't like is the storage space with a door that does not stay open all the time so it can hit us if it falls

mary k.  |  First Impressions 
Clasificación:
5.0

No comment

LYNN T.  |  Overall Experience 
Clasificación:
5.0

They do a nice job!

Craig N.  |  First Impressions 
Clasificación:
5.0

Service guy was friendly and was In and out.

Jeff H.  |  First Impressions 
Clasificación:
1.0

I ordered 10*15 drive-up locker for $144 onUhal.com.When I got there,was told they don’t have it,N changed a10*10 interior to me,which price is $107, but still charged me $140.Typical COMMERCIAL FRAUD

Bin H.  |  First Impressions 
Clasificación:
1.0

I wouldn't use your faculty again.. I had a number of items chewed and mouse poo all through my things. Obviously the black box either needs refilled and isn't checked.

Laurie E.  |  Overall Experience 
Clasificación:
5.0

The U Haul office was very helpful and accommodating when we needed to extend the rental period. I can recommend this U haul dealer.

Klaus R.  |  Overall Experience 
Clasificación:
2.0

Employee was watching videos on his phone when I first walked in. He didn't welcome me; I had to approach him. He was very short, unprofessional & gave the impression that he didn't want to be there.

Angela C.  |  First Impressions 
Clasificación:
3.0

I have no comments.

DAVID W.  |  Overall Experience 
Clasificación:
5.0

The gentlemen that worked with me to ensure everything went smoothly with my storage unit. They walked me back to inspect my storage unit and answered all my questions thoroughly and professionally.

edward s.  |  First Impressions 
Clasificación:
5.0

very helpful and knowledgeable. just a good group of people who work there.

MICHAEL N.  |  Overall Experience 
Clasificación:
3.0

Personel working there did not appear to know what they were doing outside of Tyler the manager. We were double billed for one of the 2 units we were renting and mistakenly charged a late fee.

Jack P.  |  Overall Experience 
Clasificación:
5.0

Staff yesterday was fantastic!!! Manager is professional and kind as well.

PEYTON T.  |  Overall Experience 
Clasificación:
5.0

Very convenient for my son in college to use and store items. Will definitely recommend.

Christa C.  |  Overall Experience 
Clasificación:
5.0

Tyler Silbaugh was representative that checked me in. He was so respectful and took care of us. He remained patient even though there was a line of customers.

lynn w.  |  First Impressions 
Clasificación:
2.0

Truck not ready at appt. time. We also rented a appliance truck only to discover that it was never put on the truck when we got to our location. We were also charged for it.

Jack P.  |  First Impressions 
Clasificación:
5.0

Well lit, secure, convenient storage. Efficient, friendly and helpful staff.

Carolyn B.  |  Overall Experience 
Clasificación:
5.0

Efficient and considerate customer service, whether it be for a truck, moving supplies or a storage unit. Highly recommend.

Carolyn B.  |  First Impressions 
Clasificación:
5.0

very helpful. could not have asked for a better experience.

MICHAEL N.  |  First Impressions 
Clasificación:
5.0

The staff was very friendly and helpful.

Sherry W.  |  Overall Experience 
Clasificación:
2.0

I called ahead to arrange a storage unit. But the check in was drawn out & the guy didn't even know what unit he assigned to us & had to go back to the main office 3 times before he realized we were

Deborah S.  |  First Impressions 
Clasificación:
1.0

I paid for my unit and the lock was not taken off and i had to wait in line for an hour just to get someone to take the lock off. Then there were 5 trucks in front of the door and i couldn't evengetin

Aaron B.  |  First Impressions 
Clasificación:
1.0

Our unit got infested with rats and the staff made us clean it up and also charged us more than we were supposed to pay. They then put an extra lock on our locker so we couldn't get in.

Eric R.  |  Overall Experience 
Clasificación:
5.0

Excellent! Thank You!

GLORIA V.  |  First Impressions 
Clasificación:
4.0

Very nice

Christine L.  |  First Impressions 
Clasificación:
5.0

Limpio

PAUL H.  |  Overall Experience 
Clasificación:
5.0

The employees were very helpful. They did try and sell me things I did not need. I live the key card rather than a pin. Great location and well run.

laurie l.  |  Overall Experience 
Clasificación:
5.0

Tyler was extremely helpful. A huge asset for your company!

Alan I.  |  First Impressions 
Clasificación:
5.0

One of the best storage experiences I have had and I have had many. The staff was courteous and very helpful and always greeted you with a smile. I would definitely rent from them again. Gracias

PHYLLIS F.  |  Overall Experience 
Clasificación:
1.0

u sucks

Jacqueline S.  |  Overall Experience 
Clasificación:
4.0

Gracias

American Heart A.  |  Overall Experience 
Clasificación:
5.0

Staff were extremely helpful and very courteous. I appreciated their assistance. I feel they went above and beyond to help me! Gracias.

Mary K.  |  Overall Experience 
Clasificación:
1.0

N/C

Pleshette J. | Reservación
Clasificación:
4.0

It was nice having full access to my things in storage , the fee was high but I managed to pay it every month

Wesley D.  |  Overall Experience 
Clasificación:
5.0

Very friendly. Got me checked in in a timely manner. Would highly recommend

Kathleen G. | Reservación
Clasificación:
5.0

Ryan mgr. very helpful

RICHARD V.  |  Overall Experience 
Clasificación:
5.0

I rented a Unit for Ten Yrs, had no problem, with the Unit or the Staff, very Nice People to do Business with.

REX R.  |  Overall Experience 
Clasificación:
3.0

I reserved a 10ft wide unit and I ended up with two 5 ft units; which isn't a big issue other than the confusion that resulted and an issue with getting two locks.

joseph o. | Reservación
Clasificación:
2.0

NEEDS MORE EMPLOYEES! Every time I went in I stood in line for approximately 10 minutes before being helped. They also helped people that came in AFTER me before helping me.

Tessa S.  |  Overall Experience 
Clasificación:
3.0

I accomplished what I came in for. That is what I'd expect to happen.

Daniel H.  |  Overall Experience 
Clasificación:
5.0

The staff is amazing! Very helpful!

KRISTI P.  |  Overall Experience 
Clasificación:
5.0

Great!

DARLENE V.  |  Overall Experience 
Clasificación:
5.0

Excellent facility and service.

Mark B.  |  Overall Experience 
Clasificación:
5.0

The employee was very informative and helpful!

Tennisha Q. | Reservación
Clasificación:
5.0

Well-kept facility. The crew is helpful, considerate and accommodating. Special mention and thanks go to Tyler, Sean & Catherine for their help at various times throughout my 1 year rental.

STACY M.  |  Overall Experience 
Clasificación:
5.0

-

SEAN S.  |  Overall Experience 
Clasificación:
5.0

My unit served my needs and it was worth the investment while I needed it. Gracias

WILLIAM C.  |  Overall Experience 
Clasificación:
5.0

overall good experience

William D.  |  Overall Experience 
Clasificación:
2.0

Just seemed like it was an ordeal for the team to retrieve my reservation. They initially gave me a larger storage unit then I reserved which was more money then I was quoted.

Daniel H. | Reservación
Clasificación:
5.0

nice facility

Sriram R.  |  Overall Experience 
Clasificación:
5.0

They made ny move much easier

Nancy J.  |  Overall Experience 
Clasificación:
3.0

Reliable service and have used this facility many times for kids at school.

Jesse D.  |  Overall Experience 
Clasificación:
4.0

Great service and multiple options to help on moving

Martin K.  |  Overall Experience 
Clasificación:
4.0

I love that I was able to get a free month bc I moved from another state. It helped me out a lot.

Jalitza V.  |  Overall Experience 
Clasificación:
4.0

A little expensive but worth not having rodents, insects and mildew!

Amy H.  |  Overall Experience 
Clasificación:
5.0

It was perfect for what I needed it for

Sarah Y.  |  Overall Experience 
Clasificación:
5.0

Gracias

Alexandria S.  |  Overall Experience 
Clasificación:
5.0

I'm a night person and on weekends especially Sundays I would have liked to come around 7,8 o'clock to look for stuff in my unit. The staff was very helpful when I had a problem with my credit card

linn w.  |  Overall Experience 
Clasificación:
5.0

Great location with quick service.

Mark B.  |  Overall Experience 
Clasificación:
5.0

Very good experience.

mike h.  |  Overall Experience 
Clasificación:
2.0

Wouldn't allow me access to one unit because I was late on another unit. Had to have them remove locks even though I was current on both units. All around bad experience. Too expensive for the service

Kathleen R.  |  Overall Experience 
Clasificación:
5.0

easy and affordable

chris p.  |  Overall Experience 
Clasificación:
4.0

Excellent staff! Only suggestion is maybe a master key for the locks..so customers like myself who misplace...might be able to pay $50 for removal vs $100 by a locksmith 😉.

Karen B.  |  Overall Experience 
Clasificación:
4.0

Thanks for your Patronage

Jacqueline D.  |  Overall Experience 
Clasificación:
2.0

The hallways / facility look clean but my unit had a lot of blue mice pee & droppings in the unit & empty bait box..Lot of clean up needed. On move out, I found a mummified dead mouse. Gross!

JOAN D.  |  Overall Experience 
Clasificación:
5.0

We were using a 10 x 10 storage unit in the temp. controlled area and could not have been happier with the cleanliness and temp. maintenance in this area.

Jack P.  |  Overall Experience 
Clasificación:
5.0

I was comfortable leaving my items in the storage unit. I was confident that they would be safe and protected from theft and the elements in the climate controlled unit.

KATHLEEN W.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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