Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Everything at this location was absolutely perfect.
Erica E.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
RICHARD M.
Clasificación:
5.0
El cliente no dejó un comentario.
Ann K.
Clasificación:
1.0
I would never rent from you again. It's almost criminal that you would not refund me almost an entire month of rent when I moved early. That's completely unacceptable and unethical. I intend to file a complaint with BBB as well.
James P Y.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
BRENDA D.
Clasificación:
5.0
El cliente no dejó un comentario.
Darlene P.
Clasificación:
5.0
El cliente no dejó un comentario.
Jeff S.
|
Overall Experience
Clasificación:
5.0
The guys at the 12th and Pittsburgh Ave location are THE BEST
Neal K.
Clasificación:
4.0
El cliente no dejó un comentario.
Stephanie G.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Karabo L.
Clasificación:
5.0
The price of the gasoline is very high!
Eric B.
Clasificación:
5.0
El cliente no dejó un comentario.
Jim M.
Clasificación:
5.0
No kids running it. Everything is prompt, overall just good customer service.
ISAAC T.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
David W.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
KYLE W.
Clasificación:
5.0
The cleanest and best run storage facility
Mark W.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Duane S.
Clasificación:
5.0
I think you should give Dominique a raise because the customer service at that location was excellent and I would recommend to Future customers thank you
Cathi L.
Clasificación:
5.0
El cliente no dejó un comentario.
Sam A.
Clasificación:
5.0
El cliente no dejó un comentario.
Sam A.
Clasificación:
5.0
El cliente no dejó un comentario.
Ann D.
|
Online Move In
Clasificación:
5.0
El cliente no dejó un comentario.
Neal K.
Clasificación:
5.0
This is my home U Haul location. All the personnel in this location are very helpful and pleasant.
Kennedy S.
Clasificación:
5.0
Keep up the excellent service you provide!
HOWARD M.
Clasificación:
5.0
El cliente no dejó un comentario.
GARY P.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
joe M.
Clasificación:
4.0
Nothing really. Great service. Reimbursed for unused mileage. Would definately use them again.
joe W.
Clasificación:
5.0
El cliente no dejó un comentario.
Kevin M.
|
Online Move In
Clasificación:
5.0
El cliente no dejó un comentario.
DAVID L.
Clasificación:
3.0
when we picked up the truck, no one walked around the truck with us to examine for damage. The truck only had a quarter of a tank of gas and showed low fuel before we even got to the pickup point which was only 7 miles away. I understand that not everyone brings back a truck with the proper amount of juel, but it should be someones responsibility to assure that these vehicles leave the lot with at least a half a tank of fuel.
steve S.
Clasificación:
5.0
El cliente no dejó un comentario.
Robert L.
Clasificación:
5.0
El cliente no dejó un comentario.
Matthew W.
Clasificación:
5.0
El cliente no dejó un comentario.
Elizabeth F.
Clasificación:
5.0
El cliente no dejó un comentario.
Ronda S.
Clasificación:
5.0
El cliente no dejó un comentario.
mary A.
Clasificación:
5.0
El cliente no dejó un comentario.
Ryan K.
Clasificación:
5.0
El cliente no dejó un comentario.
Robert W.
Clasificación:
3.0
I'm still waiting for final bill to review???
Rodney W.
Clasificación:
5.0
El cliente no dejó un comentario.
Howard B.
|
First Impressions
Clasificación:
4.0
windshield wipers should be changed more often in the winter time - i had to stop multiple times to clear the windshield and add fluid. I left the bottle of fluid I purchased before returning the truck. Overall no issues - U-Haul is the only place I use when moving.
joseph K.
Clasificación:
5.0
El cliente no dejó un comentario.
Mary W.
Clasificación:
5.0
Was very good.
Shajee S.
Clasificación:
5.0
Courteous associate. Easy/efficient drop off.
VITTORIA G.
Clasificación:
5.0
Keep up the good work!
Janet L.
Clasificación:
5.0
El cliente no dejó un comentario.
Colleen P.
Clasificación:
5.0
Professional staff, clean , organized facility.
Erik W.
Clasificación:
2.0
No one knows what's going on and nothing is ever followed through. I have spoke with this facility and main number on multiple occasions. The main facility was told aug 3 we were clear of the units. Yet they continue to charge me I have been charged 750.00+ dollars even after addressing the issue. Lazy people and don't want to take care of anything. I'm accused of having a lock on the unit it wasn't there when we left yet no one knows where it came from I've told them continuously I have both locks and sets of keys yet they still accuse me. I have been clear since Aug 3. The facility is aware I will go to everything and everyone to get this taken care of. This is getting ridiculous. It's Christmas nothing has been done in all the time I contacted them (which I have all the names, times,dates and run down of conversations when I talk to uhaul about this. It's 750.00 dollars!!!! SOMEONE NEEDA TO GET THIS TAKEN CARE OF YESTERDAY. ILL NEVER RENT HERE AGAIN
Nancy F.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
CHERIE M.
Clasificación:
5.0
El cliente no dejó un comentario.
Marilyn M.
Clasificación:
5.0
El cliente no dejó un comentario.
Julie G.
|
Online Move In
Clasificación:
5.0
appliance cart had problems
Margaret A.
Clasificación:
5.0
El cliente no dejó un comentario.
Marilyn M.
|
First Impressions
Clasificación:
1.0
Owner scratched my car with trailer
Chinzo U.
Clasificación:
5.0
El cliente no dejó un comentario.
Patrick M.
Clasificación:
4.0
El cliente no dejó un comentario.
jeffrey S.
Clasificación:
5.0
El cliente no dejó un comentario.
Marnen D.
|
First Impressions
Clasificación:
3.0
El cliente no dejó un comentario.
James B.
Clasificación:
5.0
El cliente no dejó un comentario.
Mary W.
Clasificación:
3.0
El cliente no dejó un comentario.
Keyia A.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Bob R.
Clasificación:
3.0
El cliente no dejó un comentario.
Donna S.
|
Online Move In
Clasificación:
5.0
Everyone was friendly and helpful. Thank you.
Thomas S.
Clasificación:
4.0
The efficiency of renting this uhaul truck was fluent and professional with the personnel on location. I would have rated the overall category as 5 star except for the website application. It was somewhat tedious and indecisive in accepting information. I could not determine when the process was finalized.
John M.
Clasificación:
5.0
El cliente no dejó un comentario.
Victor B.
Clasificación:
5.0
Wonderful and convenient!
Jared S.
|
Overall Experience
Clasificación:
4.0
El cliente no dejó un comentario.
Anne H.
Clasificación:
1.0
The truck I received definitely needs maintained better. The wiper blades were absolutely horrible. However, the truck was not the worst part of the experience. I had rented this truck for one day and returned it within the 24 hour period that I needed to. I was in the middle of checking it in online and was stopped by an employee and reassured that they would check it in for me. I should've never said yes because they didn't check it in until the next morning, resulting in almost double the cost being charged to me. I've reached out several times asking for a refund and even though I've been told I would get a refund, there has been nothing yet.
Kyle S.
Clasificación:
5.0
El cliente no dejó un comentario.
Michele A.
|
Online Move In
Clasificación:
5.0
El cliente no dejó un comentario.
Amanda R.
Clasificación:
5.0
El cliente no dejó un comentario.
KELLY M.
|
Overall Experience
Clasificación:
5.0
It was well worth the money and a real time saver for our move!
Joel D.
Clasificación:
4.0
Floor boards was dirty
CLARENCE S.
Clasificación:
5.0
The man that I spoke with was very helpful and courteous and nice even though I was flustered and short. He was amazing. I had a bad day & by the time I left my day turned around because of how nice he was. Thankyou to the man who waited on me.
Kirstie S.
Clasificación:
5.0
El cliente no dejó un comentario.
Jamie O.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Glenn C.
Clasificación:
5.0
El cliente no dejó un comentario.
Mary W.
Clasificación:
4.0
El cliente no dejó un comentario.
John B.
Clasificación:
5.0
El cliente no dejó un comentario.
Lynne W.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
James M.
Clasificación:
5.0
El cliente no dejó un comentario.
Linda D.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Matthew H.
Clasificación:
5.0
El cliente no dejó un comentario.
Cathy B.
Clasificación:
5.0
Ninguno
Thomas F.
Clasificación:
5.0
Always a pleasure to rent items from this location: fast, efficient, & congenial good people working there.
Mark S.
Clasificación:
5.0
El cliente no dejó un comentario.
William M.
Clasificación:
5.0
El cliente no dejó un comentario.
Robert G.
Clasificación:
2.0
Asked for help and they refused
Bernice W.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
kelly H.
Clasificación:
5.0
El cliente no dejó un comentario.
Michelle T.
Clasificación:
5.0
El cliente no dejó un comentario.
Lily-Suzan B.
|
Online Move In
Clasificación:
5.0
El cliente no dejó un comentario.
Mary W.
Clasificación:
2.0
El cliente no dejó un comentario.
DESHAWN G.
Clasificación:
5.0
nothing
diane P.
Clasificación:
5.0
El cliente no dejó un comentario.
Gary H.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Dennis D.
Clasificación:
5.0
Very fast installation very pleased
David B.
Clasificación:
5.0
El cliente no dejó un comentario.
patrick C.
Clasificación:
5.0
El cliente no dejó un comentario.
MARY ANN L.
|
Overall Experience
Clasificación:
5.0
great job as always
Brian G.
Clasificación:
5.0
El cliente no dejó un comentario.
Matthew C.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
JOANNE L.
Clasificación:
5.0
El cliente no dejó un comentario.
Kimberly B.
Clasificación:
5.0
El cliente no dejó un comentario.
sandy S.
Clasificación:
4.0
The card key gave me trouble at times.
THOMAS C.
|
Overall Experience
Clasificación:
5.0
Everyone one there was great professional and kind I would recommend them to anyone.
Chris M.
|
Overall Experience
Clasificación:
4.0
El cliente no dejó un comentario.
Joseph D.
Clasificación:
5.0
El cliente no dejó un comentario.
Dennis T.
Clasificación:
5.0
Matthew was excellent!
GALE S.
|
Overall Experience
Clasificación:
4.0
El cliente no dejó un comentario.
Shawn H.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Mary W.
Clasificación:
5.0
Item I reserved had a flat tire so the upgraded my trailer rental at no additional cost. Worked so well next time I'm going to rent the larger size!
Mark F.
Clasificación:
4.0
All of the staff were very nice with good attitudes and willing to help. The manager, MD was not listening to anything, was in a bad mood and other customers noticed his demeanor as well.
Deirdre P.
Clasificación:
5.0
Best haul location in the area. Always prepared and professional
Jonathan N.
Clasificación:
5.0
El cliente no dejó un comentario.
Lucinda B.
Clasificación:
5.0
El cliente no dejó un comentario.
LISA L.
|
Overall Experience
Clasificación:
5.0
Tire on car hauler was danger low air pressure, would think that would be a standard uhaul check before renting.
Tom E.
Clasificación:
5.0
Great location in Erie and always run very well. Would highly recommend this location for trailer and truck rentals and also for hitch installs.
Edward B.
Clasificación:
5.0
El cliente no dejó un comentario.
ROBERT M.
Clasificación:
5.0
El cliente no dejó un comentario.
HELEN W.
Clasificación:
5.0
El cliente no dejó un comentario.
Mary W.
Clasificación:
5.0
El cliente no dejó un comentario.
Geoff B.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Randall M.
|
Overall Experience
Clasificación:
5.0
Great customer service experience with the Team at the Pittsburgh Avenue location in Erie, PA
lynn L.
Clasificación:
4.0
Communication and scheduling was an issue, I did not receive a call to confirm an appointment once my parts were all in, I just happened to call to inquire and found out. They had me down for the wrong day to have it installed and to pick up my trailer, maybe this was my fault. But, it all worked out, they were able to reschedule me. The staff was very friendly and efficient. The work was done well. Understandable in today's world, I felt very grateful to be able to have the work completed by my target date.
Amy S.
Clasificación:
5.0
On your website you list the Uhaul on East Grandview in Erie, PA as an installer. I arrived there at 8am and was told that they DO NOT install hitches! U-Haul needs to remove this location as an installer! U-Haul should have given me a discount for the inconvenience of having to drive across town!
Marcia G.
Clasificación:
1.0
Tell the customer if their vehicle is unsafe and that they shouldn't have a hitch installed. We took our van to our mechanic for pre-inspection and was told that the unibody was shot. All your company cared about was a sale. Honesty would have saved us from spending the money. We are just lucky we hadn't used it to haul anything.
Deborah Y.
Clasificación:
5.0
El cliente no dejó un comentario.
Sean B.
Clasificación:
5.0
El cliente no dejó un comentario.
Laura M.
Clasificación:
3.0
El cliente no dejó un comentario.
Bill P.
Clasificación:
5.0
El cliente no dejó un comentario.
Joseph M.
Clasificación:
5.0
Nothing comes to mind, I have no complaints.
david H.
Clasificación:
4.0
I know it's tough in todays employee climate but the wait at this location is almost s as sways 15 minutes because there is just not enough staff to serve customers during pickup and drop off times.
George W.
Clasificación:
5.0
El cliente no dejó un comentario.
Mike Z.
Clasificación:
5.0
El cliente no dejó un comentario.
Valerie B.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Ron B.
Clasificación:
3.0
El cliente no dejó un comentario.
JAMES K.
Clasificación:
5.0
Staff was helpful and gave us good directions on how to access the unit. It was a plus that we received the first month free because we had rented a U Haul truck.
Patricia K.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Kelsey T.
|
Online Move In
Clasificación:
5.0
We got confused on how to get to building C (which driveway to take)- clear signs would help. Better instructions on how and when to arm/disarm the room would also help - we weren't sure when we had to arm/disarm it and how often.
Carrie H.
|
Online Move In
Clasificación:
5.0
El cliente no dejó un comentario.
Stephen E.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Harold M.
|
Overall Experience
Clasificación:
5.0
Would like to mention Chad and Matt for outstanding customer service. Thanks again guys.
matt M.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Paula B.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
JANE G.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Dale E.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
gerry h.
|
First Impressions
Clasificación:
5.0
Very professional
Gregory F.
|
First Impressions
Clasificación:
4.0
El cliente no dejó un comentario.
emily p.
|
Overall Experience
Clasificación:
4.0
El cliente no dejó un comentario.
Jarod M.
|
Online Move In
Clasificación:
5.0
El cliente no dejó un comentario.
heidi m.
|
Overall Experience
Clasificación:
4.0
Unit was still soft locked and the staff helped get it accessible
Laurie B.
|
Online Move In
Clasificación:
4.0
El cliente no dejó un comentario.
ED C.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
JACK K.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
John P.
|
First Impressions
Clasificación:
5.0
Very helpful staff, great experience
STEPHANIE A.
|
First Impressions
Clasificación:
3.0
We had more than a few issues with our initial truck rental. Staff was very helpful with these issues. But at the end I was charged alot more than I was told I would be charged.
Tammy B.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Erin D.
|
First Impressions
Clasificación:
5.0
A little pricey for me, about twice as much as I expected so I will be shopping for a better price seeing as I am going to need it for years not months
Randall M.
|
First Impressions
Clasificación:
4.0
El cliente no dejó un comentario.
Taquisha T.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Paul K.
|
Overall Experience
Clasificación:
5.0
Very clean facility and friendly staff
Shelley T.
|
First Impressions
Clasificación:
4.0
El cliente no dejó un comentario.
alicia t.
|
First Impressions
Clasificación:
5.0
Matt always takes cate of me.
melodyann b.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Lavon C.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
joe r.
|
Overall Experience
Clasificación:
5.0
If the access hours were till midnight it would be better.
THOMAS C.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Kevin B.
|
Overall Experience
Clasificación:
5.0
an excellent experience with the employee Andre, he helped me During this process (my house caught fire) speaking Spanish for me and showing compassion and help. On the other hand, the employee Mysti is very aggressive with the clients, she should be a little more flexible, very difficult to talk to her without feeling that being one of the HuHaul customer, is a problem for the company. excellent service thank you.
Martha L.
|
Overall Experience
Clasificación:
4.0
Matt Driscoll took great care of me and His the best.
melodyann b.
|
First Impressions
Clasificación:
5.0
Everyone was really helpful and explained everything clearly to me.
Lynne W.
|
First Impressions
Clasificación:
5.0
Very goodt
Kiara H.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
David W.
|
Online Move In
Clasificación:
5.0
El cliente no dejó un comentario.
Gwendolyn A.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Marvin W.
|
Online Move In
Clasificación:
4.0
El cliente no dejó un comentario.
Pamela B.
|
First Impressions
Clasificación:
5.0
Very nice and helpful will always recommend
DAJAHRAY R.
|
First Impressions
Clasificación:
5.0
Used the facility for over 20 years. Never had any issues. The new manager Matt Driscoll made my experience even better over the last few years.
John K.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
ELICIA C.
|
Overall Experience
Clasificación:
5.0
MATT IS AMAZING
Sabrina M.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
SANDRA M.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
LUVENGER O.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Jennifer L.
|
Online Move In
Clasificación:
5.0
They were very nice to me. Thank you for your help.
betty s.
|
Overall Experience
Clasificación:
5.0
Muy buenos los empleados
ROSA A.
|
First Impressions
Clasificación:
5.0
I can't explain the level of service received without beginning to yell loudly. But absolutely above and beyond. Thank you so much for everything
Brandon R.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
JEFFREY K.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Tessa G.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Kathleen U.
|
Overall Experience
Clasificación:
3.0
El cliente no dejó un comentario.
Abigayle B.
|
Overall Experience
Clasificación:
5.0
Always so it’s good to me
robert B.
|
Overall Experience
Clasificación:
4.0
El cliente no dejó un comentario.
joe r.
|
First Impressions
Clasificación:
3.0
El cliente no dejó un comentario.
Delvonna M.
|
Overall Experience
Clasificación:
4.0
El cliente no dejó un comentario.
Brittany C.
|
Overall Experience
Clasificación:
4.0
The move in instructions are a bit complicated. I came in the first time on Thanksgiving Day after renting a space on line. I received the codes on line but it wasn't clear which box I was supposed the enter the *_____# code; so, I tried it on the wrong building first. Then on the right one but received a you have to set up your code message. I came in the next day and the two young men at the front counter were very helpful and I was squared away.
Eric D.
|
Online Move In
Clasificación:
5.0
I liked the way the employees treated me and others. Very helpful considerate and professional courteous. Gracias
William D.
|
First Impressions
Clasificación:
5.0
No clear instructions that I had to use the kiosk to unlock my room alarm. Haha. I may have set it off the first time. I got it now. That's my only complaint.
Daniel M.
|
Online Move In
Clasificación:
5.0
El cliente no dejó un comentario.
Emily W.
|
Online Move In
Clasificación:
4.0
El cliente no dejó un comentario.
Margaret H.
|
Overall Experience
Clasificación:
5.0
The manager was EXTEAMLY HELPFUL! if needed I will only continue to deal with this specific location. I've delt with all the employees and only have positive things to say about them! Thank you guys for all of your help! P.s to whom this may concern big fat raises are deserved for that team on Pittsburgh Ave! :)
Ashley W.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
MARYBETH H.
|
Overall Experience
Clasificación:
5.0
I have nothing but praise for the U Haul staff. They were helpful and polite in all my dealings with them. A truly great 4 year experience!!!
mary l.
|
Overall Experience
Clasificación:
5.0
The guys were very polite and very nice
William F.
|
First Impressions
Clasificación:
2.0
Didn't use storage... Quit asking for a review. How can we rate something we didn't use?¿?
Michael B.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Kendra L.
|
First Impressions
Clasificación:
4.0
We had to rent 4 storage spaces instead of giving us 2 large ones or looking around for to large ones the guy on Pittsburgh Ave I think his name was Matt was not friendly or helpful
Veronica G.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Gabriella C.
|
Online Move In
Clasificación:
5.0
Didn't need lights because I was on the ground floor outside garage everything was great thank you
CHARLES T.
|
Overall Experience
Clasificación:
4.0
El cliente no dejó un comentario.
TOM J.
|
Overall Experience
Clasificación:
5.0
I was completely happy doing business with Uhaul. It was an inexpensive way to move my things, They are open on Sundays so the hours were convenient for me.. The Staff was friendly and very helpful. Plan to move more things from Durham NC soon and will use them again for sure.
ILEANA R.
|
Overall Experience
Clasificación:
5.0
Very helpful when my place wasn't ready when i moved from ATL
