Comentarios del cliente para U-Haul Moving & Storage of Westside Erie

the staff was extremely courteous

There should be a 5-10 minute grace period in personnel processing equipment returns after closing especially after one calls and informs rental location of being 2 minutes late.

Excellent team working at the store. Everyone was knowledgeable during all my visits. The pickup and drop off was a very smooth process!

my unit was behind a gate that you needed a card to access. The card never worked and none of the employees could figure out how to fix it so I had to wait for an employee to open the gate always.

Everything was great! They even stayed the few extra minutes after hours we needed to finish loading up.

Not double charge customers

The pricing is deceptive. I needed a uhaul to move a couch and sofa 5 miles. It started at 19.95. By the time I picked up the uhaul got to my location to pick up the items delivered it and returned the uhaul it was 23 miles it took me less than an hour and the price upon return was up to 50 dollars for a simple quick delivery I was charged 6 plus dollars for gas and 18 plus dollars for mileage plus taxes. 19.95 to rent as long as you dont drive it off the lot. Next time I'll just give someone off the street 20 for their truck.

Next time when the customer rents a vehicle give him the truck with a full tank of gas not an 1/8 of a tank

No issues. Since we could only go during business hours (9-5), sometime U-haul trucks made it difficult to get in. Clean facilities, always carts to use, and great staff.

Jeremy the employee who helped me out was very kind. I was greeted and offered assistance right away. He was very thorough and helpful throughout the process of renting a unit.

The mobile check in didn't work, causing us to wait over 30 minutes for them to call customer service and figure it out. Once we were finally on our way, we got to our location, and tried to start the truck to leave, the uhaul truck would not start. We had to call road side assistance and then wait almost 2 hours for them to come and replace the battery. Poor experience.

Had unit for 1 free month for renting a truck. Offer made on website & by UHaul in Pittsburgh. Erie facility kindly accommodated but had no idea of the promotion. Corporate must communicate better.

Very professional, friendly and quick.

More counter help. Trever was very helpful and courteous. Thank You!

Staff was great and helpful! Unfortunately it seemed as though the transmission was slipping in the truck I rented, struggled to get out of first gear really bad which was a bit stressful.

My experience was exceptional. No recommendations.

Keep up the good work....

Truck wasn’t ready until a day later than reserved

very upset with workers here and their lack of communication, i had a 1 day rental 9:30 am to next day same time, We worked til 11pm that night and had 5 items left on the truck..we get up in the morning and dont get to it until 9 am so at 937 your employee calls and says hi i was just checking when you are bringing the truck back...i tell him 5 things left we are doing it now withing a half hour we will drop it off...he says oh ok thank you i was just checking..never says anything else...we return the truck only to be told we are now being charged an extra day...never mentioned it..then i say well we would not have hurried or even brought it cause we could have still used it..he says well you guys can still take it..cause you gotta pay anyways, but i am already here with a ride to pick me up, with kids, just too much of a hassle to take the uhaul again;..so i return it..could have all been saved by employee just stating these facts on phone. (sir i will have to charge you but you can now keep the truck until this time..no hurry back, nothing, he literally SAID NOTHING!!! Very upset and frustated customer here, PENSKE will be my only truck rental place in the future , striclty because you hire young kids that dont even care about your business, Also i bought quite a few storage units from lockerfox.com from this location, and once again your service was terrible, nobody knew what they were doing,had to call manager just to take my deposit...wouldnt' do all 3 lockers at once, i had to keep coming back in..needed my id, would not let my girlfriend simply pay for the lockers...the service needs serious work...please have your managers take a closer look

I thought that I was told that you get a refund for returning the vehicle early, which we did. Otherwise, no issues at all. thank you!

Had van available & ready on short notice. Fast friendly service overall.

Nothing, this one actually impressed me with it's processes, associates knowledge of your product, and professionalism of these young men and women. I do as much online as I can because people are just rude and I mean anywhere and everywhere. These young people represent UHaul with the kind of stuff to be VERY proud of. These two shops deserve an award, or something to award them for a job done like this old customer remembers WELL DONE!!!!!

More staff to handle the large volume of pickups and returns. I experienced 5min average wait time when picking up, but long wait time (20min+) when dropping off, and 5 other trucks in line waiting at the same time (around 3:30pm). The truck I rented ran well, but was an older model and quite worn. The rear cargo door was very hard to pull down and close.

A better idea of where the truck was physically located would’ve made for an easier experience.

Billing was a mess. They couldn't find the credit acrd number I had left and needed to leave and get either cash or another credit card before theyw ould release the truck

The vehicle smelled like cigarette smoke and the seat wouldn’t adjust.

My estimate was 91.and change.. quoted 96.43 upon return.. today charged 106.61.. absolutely unacceptable

Doing very well.

The cost to rent the U-Haul in the amount of time I had to move from state to state was unacceptable and ridiculous I feel like if you’re going to charge me $500 for a truck I should have use of it for more than 36 hours especially when I’m driving seven hours away I will not use U-Haul again for state to state services. I lost both my grandparents and had to move their house and I didn’t have A lot of money and the fact that I had to return it less than 48 hours after I picked it up in another state was absolutely ridiculous it’s hard to grieve paca home and then move it from state to state with such limited time when I rented the vehicle I was under the assumption I wouldn’t have to have it back till Monday night when intern I had to have it back at 9 AM on Monday. It was ridiculous because I didn’t get the time I’d have to have it back until two hours after I rented it then what choice did I have but to bring it back by then I definitely feel like you guys owe me a partial refund for the inconvenience but I also know a corporation that makes millions of dollars off of people could care less about my situation

Great, quick service. Invoice was exactly as promised. Very good experience with Uhaul..

They miss read our gas gage. Said it had 3/4 of a tank of gas in it when it only had 1/4. Returned to the location within 5 minutes of signing the contract and was told they would correct it. We returned the vehicle after hours and were then charged 25 dollars For the fuel charge because they didn’t fix it as they had said they would. Super irritating and I will take action to correct the issue that was in their hands to begin with. If not I will take small claims court to recoup my funds that were stolen from me.

Great

The exterior was mud dirty. However it's alright time of the year. ThankYou.

The U Haul staff member was very fast & efficient. He walked with me to the storage locker, showed the locker and showed me how to use the lock. He was very good.

The first day I went and purchased a 10x15 climate controlled unit and when the employee took me back the unit already had a lock. NOT enough space to explain the multiple problems I had!!!

1st day I purchased a 10x15 climate controlled container and when the employee went to take me to the unit it already had a lock on it and no one knew why. NOT enough space here to explain issues!!!

Your online service does not work at all. Must pick up when open or pay movers for waiting.

R. J. was fantastic=efficient, kind & professional!!! Multiple R. J.'s is what most businesses need to achieve success!

Needed it open later. Hard to spend time in unit at first because the lights kept turning off. On a timer. Was late on a payment and they were still courteous until I got it taken care of. Very nice.

This location in addition to u haul customer service phone support gave multiple and different answers. Coordinating my rental and return was extremely disorganized and frustrating. Couldn’t be more unsatisfied

You guys didn’t promise the locked rate of 29.99. You charged me 39.99. I would like my refund of 10.00 and the 50.00 you promise if you guys change my locked rate. I’m outraged!

I set up reservation in Az for family in Erie, Pa. I still got a call from the uhaul office in Erie, Pa on my credit card # when my brother went to pick up truck. They said they could not see or get at my cc info? Anyways, I gave them the info on phone from Az and it worked out. Rest went fine.

The app pickup option is horrible. Runs slow. Error prone. Really bad experience

Workers seem very apathetic and would rather horse around and play on their phones than work.

The vehicle has front end issues - likely needs the ball joints replaced. It was clean though. I reserved the vehicle using the app under the impression that pickup would be quicker, however it took just as long as it would have had I reserved it normally. I would have chosen a different location but the vehicle I wanted for the day/time I wanted wasn't available.

I don’t remember the young man who helped us but he was very kind and helpful. He was dealing with a customer prior to is and he handled that situation very professionally as well.

not much customer service was excellent

When we arrived at a time close to closing to return it, the man that was helping us (I believe Josh) was super polite, smiled and brushed off that it was close to closing time with a “better late than never”. To which the guy in glasses behind him replied to us “Better tomorrow than now.” Very rude. He doesn’t seem like he should be in a customer-facing role if he can’t control what he says.

The person took care of me said trailer was due back on the 11/19/19 no time was said That cost me 20.00 plus tax. Could have it off on the 18th. BOB

Hire better ......the employees there are not good !

Please notify your customer that self check out needs to be done before you exit the vehicle and drop the keys into the box. I was charged an extra 20 dollars because i dropped the keys first.

The staff were very friendly and helpful.

We drove 11 miles. We fill gas tank and it took 20.00 dollars worth. Told them about it he said that's what happens sometimes. very dissatisfied with answer. This is not over in my book!!!!!!!!!!!!!!!!!

Make you're equipment work as they can rented a trailer that would not allow me to lower tail gait kind of hard on my back it was not good

When dropping my trailer off the attendant didn't say hello or anything just kind of stood there like a zombie staring into the PDA to check the equipment back in. I explained to him that one of the tail lights was out and there were LEDs out in the other tail light. After i said that he replied with " what ?" and just kept staring into the tablet. Instead of waiting for him to unhook the trailer staring off I did it it myself. He asked if I needed a receipt and I said no. Didn't say anything and went inside. Not sure if I was done dropping it off or what, waited there for a few and then just left. Very personable.

Great location with great people !

Customer service here was absolutely terrible. No inspection or documenting of damage already done. They told me they look at it each week and document damage. How do you know who did what. Shady. Tryed to over charge me twice. Uhaul really should stop by this location for surprise visit. Rented two other times in the last month from two other Uhaul places. Each of those times were ten times better. Equipment good shape, pictures taken and inspection done before we left.

This team is doing an amazing job at this location, keep up the good work !

Everything was perfect. Staff were very professional and were on their game.

Antonio was very helpful.

I didnt like customer service

Hours listed should reflect the actual access hours - I was once locked into the building by a staff member (who knew I was there) 15 minutes before closing time and had to use an alternate exit.

Very helpfull and professional staff. And the prices are great. I would highly recomend U Hall. They also got the best prices on propane

Never use UHAL anymore the service sucks

I had a unusual situation and the staff was very polite and helpful. Every person I dealt with was professional. I will use this facility again.

Store seems understaffed. Some patrons had a long wait for service. Service is fine when your turn comes.

Thanks for the great experience!

When I was leaving the unit next to mine had roaches coming out of it. When I was checking out the kid was rude and could have cared less about it.

PRICING WAS EXCESSIVE

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It would have been easier to check in/out of the facility if I could have had the option of a scan on my car or something so I wouldn't have had to reach so far to type in my code.

Dealt with multiple staff and all are professional. Truck in nice shape. Only thing we don't like is the storage space with a door that does not stay open all the time so it can hit us if it falls

No comment

They do a nice job!

Service guy was friendly and was In and out.

I ordered 10*15 drive-up locker for $144 onUhal.com.When I got there,was told they don’t have it,N changed a10*10 interior to me,which price is $107, but still charged me $140.Typical COMMERCIAL FRAUD

I wouldn’t use your faculty again.. I had a number of items chewed and mouse poo all through my things. Obviously the black box either needs refilled and isn’t checked.

The U Haul office was very helpful and accommodating when we needed to extend the rental period. I can recommend this U haul dealer.

Employee was watching videos on his phone when I first walked in. He didn't welcome me; I had to approach him. He was very short, unprofessional & gave the impression that he didn't want to be there.

I have no comments.

The gentlemen that worked with me to ensure everything went smoothly with my storage unit. They walked me back to inspect my storage unit and answered all my questions thoroughly and professionally.

very helpful and knowledgeable. just a good group of people who work there.

Personel working there did not appear to know what they were doing outside of Tyler the manager. We were double billed for one of the 2 units we were renting and mistakenly charged a late fee.

Staff yesterday was fantastic!!! Manager is professional and kind as well.

Very convenient for my son in college to use and store items. Will definitely recommend.

Tyler Silbaugh was representative that checked me in. He was so respectful and took care of us. He remained patient even though there was a line of customers.

Truck not ready at appt. time. We also rented a appliance truck only to discover that it was never put on the truck when we got to our location. We were also charged for it.

Well lit, secure, convenient storage. Efficient, friendly and helpful staff.

Efficient and considerate customer service, whether it be for a truck, moving supplies or a storage unit. Highly recommend.

very helpful. could not have asked for a better experience.

The staff was very friendly and helpful.

I called ahead to arrange a storage unit. But the check in was drawn out & the guy didn't even know what unit he assigned to us & had to go back to the main office 3 times before he realized we were

I paid for my unit and the lock was not taken off and i had to wait in line for an hour just to get someone to take the lock off. Then there were 5 trucks in front of the door and i couldn’t evengetin

Our unit got infested with rats and the staff made us clean it up and also charged us more than we were supposed to pay. They then put an extra lock on our locker so we couldn't get in.

Excellent! Thank You!

Very nice

Clean

The employees were very helpful. They did try and sell me things I did not need. I live the key card rather than a pin. Great location and well run.

Tyler was extremely helpful. A huge asset for your company!

One of the best storage experiences I have had and I have had many. The staff was courteous and very helpful and always greeted you with a smile. I would definitely rent from them again. Thank you

u sucks

Thank you

Staff were extremely helpful and very courteous. I appreciated their assistance. I feel they went above and beyond to help me! Thank you.

N/A

It was nice having full access to my things in storage , the fee was high but I managed to pay it every month

Very friendly. Got me checked in in a timely manner. Would highly recommend

Ryan mgr. very helpful

I rented a Unit for Ten Yrs, had no problem, with the Unit or the Staff, very Nice People to do Business with.

I reserved a 10ft wide unit and I ended up with two 5 ft units; which isn't a big issue other than the confusion that resulted and an issue with getting two locks.

NEEDS MORE EMPLOYEES! Every time I went in I stood in line for approximately 10 minutes before being helped. They also helped people that came in AFTER me before helping me.

I accomplished what I came in for. That is what I'd expect to happen.

The staff is amazing! Very helpful!

Great!

Excellent facility and service.

The employee was very informative and helpful!

Well-kept facility. The crew is helpful, considerate and accommodating. Special mention and thanks go to Tyler, Sean & Catherine for their help at various times throughout my 1 year rental.

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My unit served my needs and it was worth the investment while I needed it. Thank you

overall good experience

Just seemed like it was an ordeal for the team to retrieve my reservation. They initially gave me a larger storage unit then I reserved which was more money then I was quoted.

nice facility

They made ny move much easier

Reliable service and have used this facility many times for kids at school.

Great service and multiple options to help on moving

I love that I was able to get a free month bc I moved from another state. It helped me out a lot.

A little expensive but worth not having rodents, insects and mildew!

It was perfect for what I needed it for

Thank you

I’m a night person and on weekends especially Sundays I would have liked to come around 7,8 o’clock to look for stuff in my unit. The staff was very helpful when I had a problem with my credit card

Great location with quick service.

Very good experience.

Wouldn't allow me access to one unit because I was late on another unit. Had to have them remove locks even though I was current on both units. All around bad experience. Too expensive for the service

easy and affordable

Excellent staff! Only suggestion is maybe a master key for the locks..so customers like myself who misplace...might be able to pay $50 for removal vs $100 by a locksmith 😉.

Thanks for your Patronage

The hallways / facility look clean but my unit had a lot of blue mice pee & droppings in the unit & empty bait box..Lot of clean up needed. On move out, I found a mummified dead mouse. Gross!

We were using a 10 x 10 storage unit in the temp. controlled area and could not have been happier with the cleanliness and temp. maintenance in this area.

I was comfortable leaving my items in the storage unit. I was confident that they would be safe and protected from theft and the elements in the climate controlled unit.