Customer Reviews for U-Haul Moving & Storage of Westland

1,696 comentarios

199 S Wayne Rd   Westland, MI 48186
(Corner of Cherry Hill)

(734) 729-3165

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(734) 729-3165

199 S Wayne Rd
Westland, MI 48186
(Corner of Cherry Hill)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento para vinos
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

kay W. 
Clasificación:
5.0

El cliente no dejó un comentario.

james T. 
Clasificación:
4.0

The self checkin website did not work for me when I got to the “is the trailer clean” section. It would not let me proceed after uploading the photo. I tried several times and gave up and left the trailer without checking it in. It appears the staff checked it in this morning with no extra fees or charges.

WILLIAM S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M. 
Clasificación:
4.0

El cliente no dejó un comentario.

james M. 
Clasificación:
2.0

El cliente no dejó un comentario.

Matthew K. 
Clasificación:
5.0

Everything was great and Paige and Vinny were very friendly and helpful, although they do deserve to have more help there during busy times. They were swamped and I felt really bad for them.

Elizabeth M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kaitlin K. 
Clasificación:
5.0

Good place

JOSHUA ALAN H. 
Clasificación:
5.0

Staff professional n friendly

Thomas C. 
Clasificación:
5.0

Good job!

Terry M. 
Clasificación:
5.0

Absolutely stunning customer service, incredibly kind and needed me with all questions I had. Helped me with only a few minutes left before they closed, and just went up and beyond to make sure I had what I needed all with great attitudes. Would recommend to everyone

Douglas R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darlene H. 
Clasificación:
4.0

Maybe have a quick pass line or something for people that do all their information online. I had to wait a half hour for my stuff just to immediately be good to go once I checked in. I did the online stuff to be faster. Not take as long as everyone else. Other then that, great experience. Not the employees fault. Just not enough people to help fast enough.

James B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mohammad Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brandy Y. 
Clasificación:
1.0

Prudent for U-Haul to have gas filled up before renting truck out to customers to avoid ripping customers off for non working gas guage. Manager fixated on policy of non refund without consideration to the plight of the customer and the circumstances. Shame on the manger for not disputing the gas tank was full. To avoid this, future rentals must have gas fill up full. U-Haul will not file for bankruptcy for refunding my money. Very disappointed.

Kwadwo O. 
Clasificación:
4.0

My drop off experience on 5/6/22 was good and I was impressed with the size and quality of the location. However, my wife's pick up experience on 5/5/22 was not nearly as good. She said the person taking care of her was quite rude. Unfortunately, I do not have a name to give you, but it should be in the pickup details.

Ted C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Crystal W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Monica M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mazhar K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Emil K. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVINLAMARTI L. 
Clasificación:
3.0

El cliente no dejó un comentario.

STEPHEN G. 
Clasificación:
5.0

Staff was very polite and helpful

Harold F. 
Clasificación:
1.0

El cliente no dejó un comentario.

Brian S. 
Clasificación:
5.0

we didn't have to go in to return the truck, which was helpful. The wonderful worker came out and did all the checking quickly and efficiently, and we were on our way. The return tent/canopy was well-marked.

Mary F. 
Clasificación:
5.0

N/A the employees were very nice to me

Anquinette D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charmise H. 
Clasificación:
5.0

El cliente no dejó un comentario.

DONALD RAYMOND-C N. 
Clasificación:
5.0

Very nice staff. They were able to get my van quickly.

Paul M. 
Clasificación:
5.0

All went well at this location. The staff I spoke with were professional and attentive. Paige was especially helpful & I so appreciated her!

Candace G. 
Clasificación:
5.0

Dawn is awesome!

Richie Z. 
Clasificación:
5.0

Everything was perfect and fast

HAMZH A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christine G. 
Clasificación:
3.0

Breaks were bad, needs to change right a away. Not safe to drive on roads.

SANDEEP D. 
Clasificación:
5.0

El cliente no dejó un comentario.

KIMBERLY O. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOANNA MARIE J. 
Clasificación:
5.0

Great experience.

Emery D. 
Clasificación:
3.0

El cliente no dejó un comentario.

David P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott T. 
Clasificación:
5.0

The staff was friendly and helpful. The truck had a faulty gas cap and the staff understood the situation and was very nice. No problems to improve other that some minor equipment upgrades.

Eric J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert C. 
Clasificación:
1.0

uhul is horrible

Kevin K. 
Clasificación:
4.0

U-Haul needs to fix it fuel calculator. I drove only 6 miles, put 3/4 gallon of gas in the tank which is more than enough for 6 miles. Your calculator wanted to bill be $11.00 for fuel. That is just ridiculous. Your staff did not charge me and no other issues. Best regards, Ed.

Edward M. 
Clasificación:
5.0

El cliente no dejó un comentario.

James M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin C. 
Clasificación:
5.0

One of the easiest Uhaul rentals I've experienced. Staff was super friendly, and it was simple to rent/return.

Anthony K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark C. 
Clasificación:
5.0

This location is the best and the workers are very nice. The lady with the green color hair she is the best 

Jamie L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tenaria P. 
Clasificación:
5.0

All staff were super friendly. The women who checked me in was awesome! Very knowledgeable and personable.

Julianne F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott M. 
Clasificación:
5.0

Lower your prices. I used a truck for 4 hours and went 35 miles and it was $150. Maybe renting by the hour should be a thing!

Shelby T. 
Clasificación:
5.0

I had Excellent Service.. Just keep Customers.. Happy and Welcoming !

Calvin B. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRADFORD STEVEN L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kirk L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy G. 
Clasificación:
5.0

Both reps I interacted with were friendly and upbeat great service at this location

Donald C. 
Clasificación:
5.0

Due to a glitch in the self pick up system we weren't able to pick up our truck before hours. But the associates that were there before opening hours were able to assist us. They went above and beyond to make sure we had a great experience. Thank you so much it was greatly appreciated. That was great customer service.

Leonard M. 
Clasificación:
5.0

It would help to ensure the ratchet is lubricated - it was rusted and stiff

Chad W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Joe M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tammy C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elyse C. 
Clasificación:
4.0

Clean and friendly place.

kervin B. 
Clasificación:
4.0

El cliente no dejó un comentario.

James D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephan R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Beth W. 
Clasificación:
5.0

El cliente no dejó un comentario.

John S. 
Clasificación:
5.0

everything worked out great Thank You

larry P. 
Clasificación:
5.0

Ash was absolutely phenomenal this entire process. She answered all of my questions and made the entire experience easy and effortless. The first truck I was supposed to have smelled like weed. She decided to change it before I could even get into it because I had mentioned I had a migraine previously. She figured it would make my migraine worse. That was so so kind of her. I had to go back in later and pick up a furniture dolly because my couch was extremely heavy, and she remembered I had a utility dolly and made sure I left with it. Overall a wonderful experience.

Kaitlyn S. 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALD F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel B. 
Clasificación:
5.0

Paige who manages the U-Haul location where I rented from was extremely helpful and saved me money by finding the right rental option for me. Thank you Paige!

scott D. 
Clasificación:
5.0

El cliente no dejó un comentario.

KIM B. 
Clasificación:
5.0

Interior drivers cabin was not clean. Furniture pads I rented were not folded upon receipt.

Kaylie N. 
Clasificación:
3.0

El cliente no dejó un comentario.

Tamika Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sylvan L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Allante W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jon Z. 
Clasificación:
5.0

The girl was very professional and very happy it was an absolute pleasure very please with the service

Donald C. 
Clasificación:
5.0

The customer service is awesome

Jamie L. 
Clasificación:
5.0

El cliente no dejó un comentario.

annae s.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

GERALD ELMER B. 
Clasificación:
5.0

El cliente no dejó un comentario.

charsetta W. 
Clasificación:
3.0

El cliente no dejó un comentario.

lasonne D. 
Clasificación:
1.0

Truck was given to me just above E, returned with more gas and less time and I was billed a extra 54 dollars.

Kenneth S. 
Clasificación:
5.0

Nothing, absolutely perfect experience. Best Experience had with uhaul. And being someone who rents at least once a year that's saying something. It was my first time at this location and experience has been the unparalleled. The hard work is appreciated.

Briana H. 
Clasificación:
5.0

The storage location at S. Wayne & Cherry Hill also helped me to eliminate the need to drive to another drop off location! Convenient and saved time on a busy and full day!

Kevin P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michelle B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dionna M.  |  Overall Experience 
Clasificación:
2.0

Asked for a dolly when I made my reservation, no dolly had to buy one,and the steering on the truck was horrible .

LANCE DARNELL P. 
Clasificación:
5.0

NA, this store was great. Extremely helpful in determining my needs. Willing to work with customers.

Karen W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kristina J. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEMETRIS A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jovon R. 
Clasificación:
5.0

The manager took care of me when the U-Haul on commerce Dr in Westland was closed ,so they sent me to Wayne Rd u haul...she went above and beyond to help me with my dilemma.

Margaret M. 
Clasificación:
5.0

All very convenient

jane f.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffreyallan M.  |  First Impressions 
Clasificación:
5.0

Over the past few days I had had a TERRRRRRRIBLE EXPERIENCE with 2 different Uhauls in Upstate NY, ,but I when got to Michigan your team made everything so seamless and easy to finish up my move.

Erik S.  |  First Impressions 
Clasificación:
5.0

Every one at this location / they all were very BEAUTIFUL AND HELPFUL TOO ME.! 👍😃😃👍👍👍👍👍😃😃😄.

DONNIE LORENZO M.  |  First Impressions 
Clasificación:
1.0

The owner rude and unprofessional

Marcus H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

LATOYA EBONY R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tamara B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Adrian G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Deborah S.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

ROYNIQUE LATRECE H.  |  Overall Experience 
Clasificación:
5.0

Thank you all for everything I hate that there was a lot of miscommunication at the end but overall I wish you all well

malcolm r.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MAXWELL CHARLES K.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Dorian C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

John C.  |  Overall Experience 
Clasificación:
5.0

Cashier was more than helpful

Keiara H.  |  First Impressions 
Clasificación:
5.0

Dawn and Tyler were always very helpful and friendly.

John C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Amanda H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Joan R.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

StClair M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Robertearl R.  |  Overall Experience 
Clasificación:
5.0

Thank you for the storage unit. The staff is very nice to me 

TRACEY H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

John C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Amanda M.  |  Overall Experience 
Clasificación:
5.0

Excellent experience with this facility. I would not hesitate to return here, should the need arise.

David C.  |  Overall Experience 
Clasificación:
5.0

Well customer service nice and clean outside, storage as well

Asif R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

John C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Darnell J.  |  Overall Experience 
Clasificación:
5.0

I was very impressed that U-haul provided 30days of free storage when we moved from Florida to Michigan. The storage facility was excellent in all aspects - access, security, lighting, temperature, use of carts to move my things, clean and well maintained. I would highly recommend U-haul to family and friends!

James K.  |  Overall Experience 
Clasificación:
4.0

My only issue is that I rented for 4 months and on the 4th month December 1st 2000 2021 17 days before The bill is due I moved out and I find it funny that you're looking for a rating before I git aint before I got a email back saying that I can get The remaining amount returned to me sincerely chickawang3000@gmail.com

DECARLOS M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Asif R.  |  First Impressions 
Clasificación:
3.0

Water got in my unit when it rained.

KAREN JOYCE P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Crystal W.  |  First Impressions 
Clasificación:
5.0

Need more help just like everywhere else

john g.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Dave M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JEREMY E.  |  Overall Experience 
Clasificación:
2.0

I was assigned a storage unit but when I got to the unit it was occupied and I had to cancel my storage and truck because they didn't have anymore units near the door. Waste of time.

Kelli J.  |  Overall Experience 
Clasificación:
5.0

Helpful friendly

Ricky G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph P.  |  First Impressions 
Clasificación:
5.0

Uhaul is a great place for storage. The staff is very friendly and Paige was extremely helpful.

Pamela C.  |  Overall Experience 
Clasificación:
5.0

Great experience

Snu S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Christine P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Deborah A.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

LEONARD H.  |  First Impressions 
Clasificación:
1.0

I rented this unit and never used it one time. I put in my request to cancel the unit and paid my bill in full. I called the office and explained that the unit was never used and was empty and that I had lost the key to cut the lock. I do NOT have access to a car and am disabled. The office staff continued to bill me afer I cancelled the unit. I have made a complaint to the BBB and will be making a complaint about being discriminated against because I am disabled. I have proof that I completed the cancellation request and was paid in full. If someone can call me to fix this I will be happy to withdraw my complaint. 734-833-8603. Thank you Sheri Naidus

SHERI LYNN N.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Christopher S.  |  Overall Experience 
Clasificación:
5.0

Awesome, friendly, helpful staff

Linda P.  |  Overall Experience 
Clasificación:
5.0

Only thing if you don't put a lock on your unit someone would take it. Had to get another unit which was kind of inconvenient other then that no problem

Kevin A T.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Tyler I.  |  Overall Experience 
Clasificación:
3.0

In person, the staff were friendly and helped me with any questions that I did have. It was very difficult to contact anyone by phone, all the calls got forwarded to the call center, but that's my only complaint. Everything else was great.

Quinton M.  |  Overall Experience 
Clasificación:
4.0

I had alot of issues using the website, it always gave me issues trying to log in. Other than that everything was great.

Jamie R.  |  Overall Experience 
Clasificación:
5.0

Good experience thank you

Jason C.  |  Overall Experience 
Clasificación:
1.0

Poor customer service from the manger position will not be using u-haul storage ever again

TILMEN T.  |  Overall Experience 
Clasificación:
4.0

There was an issue toward the last few months that the cleaning crew left a liquid that seeped under the storage door! It didn't reach my things, but it was never cleaned up! I did bring it to the offices attention!

dani j.  |  Overall Experience 
Clasificación:
5.0

The staff was always friendly and went above and beyond to be helpful!

BRITTANIE MARIE H.  |  Overall Experience 
Clasificación:
5.0

Overall best experience Worth the money

Snu S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sebastian O.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Laroice T.  |  Overall Experience 
Clasificación:
5.0

Paige was very professional. I went when they open up at 7:00 am. Paige was there by herself and handled it like a professional should. Customers started to come in and it was amazing how she was taking care of two people at the same time. You can tell she likes her job

cheryl l.  |  First Impressions 
Clasificación:
1.0

Please refer to my earlier review included in my e-mail dated Aug 22, 2021

Michael C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Renette M.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Benjamin W.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

William G.  |  Overall Experience 
Clasificación:
5.0

The people at the Westland storage facility are extremely helpful and represent what all people should be like if they work in and kind of customer service. Gracias

Lori R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Alicia G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHANIE DENISE R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Keshawn M.  |  First Impressions 
Clasificación:
5.0

Paige was very helpful and friendly. Wonderful experience.

Linda P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jenifer C.  |  First Impressions 
Clasificación:
3.0

I feel that if a person doesn't need another whole month, some money should be given back to renter.

CLOTEE M.  |  Overall Experience 
Clasificación:
5.0

Pleasant experience with knowledgeable, helpful staff

Vanessa P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael W.  |  First Impressions 
Clasificación:
4.0

I did see water pool up near one of the storage units after heavy storms and area flooding on June 26th.

George M.  |  First Impressions 
Clasificación:
3.0

I wanted a bigger unit. They blonde manager was rude. I explained my situation, she was not at all helpful. So i moved to another company all together that was able to meer my needs. The black lady manager was awesome. I vacated my unit nearly 2 weeks early and they said no refund for prorate. I will not send anyone here, nor will i rent from Uhaul at this location.

Lila K.  |  Overall Experience 
Clasificación:
5.0

The workers were helpful and friendly. Very happy with my experience

Madison L.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

PEGGY B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Becky G.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Scott B.  |  First Impressions 
Clasificación:
4.0

Power outage slowed process. Back-up power source needed. Employees indicated that power outages in the area are frequent.

Jamal J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Portia C.  |  Overall Experience 
Clasificación:
5.0

Justin Pierson was especially helpful. He went out of his way to help.

Lauren M.  |  First Impressions 
Clasificación:
5.0

The crew here are just amazing! The facility was spotless, the bathrooms included! Ashley was super helpful and her customer service skills are top notch.

Naomi H.  |  First Impressions 
Clasificación:
1.0

Check in took a very long time, the person who checked me in took the order of a person who came behind me while I waited in the chair waiting to do the paperwork, he told me that the unit had been booked 4 times and had to make sure I could get the unit. Then I was given a reprogrammed used access card. When I get to my unit there is a lien lock and customer lock. They then open their lock and cut the old lock off, and there was an old mattress in the unit I had reserved.

George A.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

BRITTANIE MARIE H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lucian N.  |  Online Move In 
Clasificación:
5.0

Bueno

FRANKLIN A.  |  First Impressions 
Clasificación:
5.0

I really enjoyed my experience at the facility. Ms. Peete was very friendly and caring. Something that is rare today. In fact all of the employees were very friendly. Keep up the good work. Gracias.

Marcia D.  |  First Impressions 
Clasificación:
3.0

Before I can start moving anything had to make sure storage unit was right one which he charged me for extra $20. Trying to get storage unit situated they left truck on which I didn't know was on and went from Wayne rd to Newburgh and brought back which should be very near gas line and I was charged $20. If they would've left keys out I wouldn't have to gas up smh. Come in at 6:57 was told that they would've to process me for next day so this is just poor

Gary J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Martha L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

john r.  |  First Impressions 
Clasificación:
5.0

Staff at the Westland location were great!! Super fun and extremely helpful! Highly recommended

Kennethjoseph K.  |  First Impressions 
Clasificación:
5.0

Wish I had gotten the gentleman's name working the afternoon on May 23rd......He was very polite and helpful.

joan l.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Iesha B.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Zijin C.  |  Online Move In 
Clasificación:
5.0

Everyone was very polite

Wanita M.  |  First Impressions 
Clasificación:
5.0

We love the convenience!

Lisa S.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Nick T.  |  First Impressions 
Clasificación:
5.0

Staff was very friendly and helpful

Towonna C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tamara B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Leslee T.  |  First Impressions 
Clasificación:
2.0

There was only one person and she was working so hard but even though I had already made reservations and had confirmation numbers I still had to wait over an hour for her to take d CCD are of customers in front of me. That was after having a similar problem with another uhaul location to get a truck. I don't think I'll ever use uhaul again. Too much inconvenience even after I had planned well ahead.

Michelle B.  |  First Impressions 
Clasificación:
5.0

Thanks to all the staff for being helpful throughout my move and use of the storage unit. Made everything easier and convenient!

Alison K.  |  Overall Experience 
Clasificación:
5.0

Hreat service and the staff was very helpful

Ted d.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Breana W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Rose B.  |  Overall Experience 
Clasificación:
5.0

Overall service was very good! I may need to check my 24 hour access (it didn't seem to be enabled) and I may want to switch to a unit with a standard "rolling" door instead of a hinged door (that I currently have).

James M.  |  First Impressions 
Clasificación:
4.0

Please make the instructions a little more clearer about arming and disarming your storage unit. Also, getting in with the access code didn't work and I ended up with a swipe card. This whole experience is new to me. Last time I had a storage unit, everything was outside and easier to access. Gracias.

Kourtney A.  |  Online Move In 
Clasificación:
5.0

Best company that I had to personally deal with during the pandemic by far! The staff were understanding when payments were late after countless shut downs in the area related to Covid after our move to a new city! To boot, our family was allowed move out time due to Covid affecting myself personally bc we personally couldn't do the move ourselves, our family was allowed to get our items moved to our new house without stress of worrying about storage issues. Through all of this, I didn't expect a refund let alone the option not to pay at all and 5 days for my family to move me out! That's exceptional if you ask me! It made a horrible transition perfect!

meagan d.  |  Overall Experience 
Clasificación:
5.0

Great customer service!! Thank you!!

Ann J.  |  First Impressions 
Clasificación:
5.0

Staff is very friendly and helpful. I would recommend this facility to anyone who needs this service.

Daniel P.  |  Overall Experience 
Clasificación:
5.0

Awesome staff.!!

Kenneth B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Leshaye B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Margo C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter C.  |  Overall Experience 
Clasificación:
5.0

Great location and friendly staff !

Arnold L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Chantae F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Rose B.  |  First Impressions 
Clasificación:
5.0

They are very helpful I needed a Bigger Unit because I bought more Thing's & they accommodated me with no problem made it easy & painless

DOUGLAS J.  |  Overall Experience 
Clasificación:
5.0

These three lady's are great and knowledgeable. Best experience with U-haul to date.

James S.  |  First Impressions 
Clasificación:
5.0

I was assisted by Chris who was knowledgeable and willing to answer questions that enabled me to make my decision. I was also pleasantly surprised that the first month storage cost was free! What a blessing. Thanks so much, Kathy P.

kathy p.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Shalondia I.  |  Overall Experience 
Clasificación:
4.0

The only thing i was not thrilled about was losing out on a whole months worth of storage rent even though i moved 4 days after i paid my bill. I understand it though.

Ashley B.  |  Overall Experience 
Clasificación:
4.0

The only problem was no one answered the phone the 3 times we called. Other than that it was good.

JOHN ALBERT T.  |  First Impressions 
Clasificación:
5.0

Customer service is awesome!

Linda D.  |  Overall Experience 
Clasificación:
1.0

This is an extremely convenient facility in terms of location. The staff is very friendly. The indoor, drive-in garage access was great for secure loading and unloading. Unfortunately, I had several issues with my unit(s). The first unit reeked of urine and had dried urine stains on the floor. There was no way I could place my items there. Upon reporting this, the staff immediately switched me to another unit. The second appeared clean and was in a location much closer to the loading area. I soon realized the reason why this unit was probably vacant and available. A few days after a major rainstorm, I picked up a few items to find they were soaked and the floor of the unit was wet. I looked up to find that there were two large holes in the ceiling directly over my unit and the rain came in through the roof on top of my items. I reported this immediately and was told to take pictures of the damage for my records and that a manager would call me. Another week went by and I had not heard from anyone. I went back to the store and again was told a manager would call me. Two days later, I called the location. Someone from the call center(?) answered and stated that the store was swamped, but that they would place notes in the system and have someone contact me. Finally, after moving everything out, I once again went inside the store and I was told that there were multiple notes left on my account and the manager would call me. This was a total of four times and I have yet to hear from anyone. This review site specifically asks customers to "Please contact the U-Haul Storage Facility and try to resolve any disputes before leaving feedback". Unfortunately, I have found that the process requested doesn't work as I have tried to resolve directly with the store. My next step is to contact the corporate headquarters and file a formal complaint.

Tracye D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Todd A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Carol D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Josh B.  |  Overall Experience 
Clasificación:
5.0

The staff is amazing and very helpful. The units are clean and I love that they're inside so you can go through them even in the winter.

Michele H.  |  Overall Experience 
Clasificación:
5.0

Love the garage area to unloaf even jf its raining . Love the redily available carts provided to help transport belongings tonstorage locker .

Michael d.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Colleen H.  |  Overall Experience 
Clasificación:
5.0

Staff was always courteous and accommodating. Fast and easy service.

Adrienne D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Freda F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Vickrant G.  |  First Impressions 
Clasificación:
5.0

Staff was very nice and accommodating.

Adrienne D.  |  First Impressions 
Clasificación:
5.0

Thank You for making my move in experience so easy.

TISHIA R.  |  First Impressions 
Clasificación:
1.0

Went to the Westland facility to rent a storage unit as we had received a free month after renting a uhaul trailer. The guy that waited on me said there wasn't a reservation in my name. Went to my car to grab my phone to show him the email confirmation. When I returned, he was waiting on another customer. I moved to the next window. The lady pulled my reservation up immediately. The reservation proceeded and we purchased a lock. The lady waiting on me asked the male employee to make sure the storage unit had been swept out. He left the counter and never returned. The female employee walked me thru the steps of using the key card upon entering and leaving the unit. Still, the male employee didn't return to let us know the unit was ready. We decided to drive to the unit with our storage and found that there were 3 locks on the door. Clearly the male employee never checked the unit to make sure it was swept out. We went back to the office to be told that someone checked into that unit by mistake and that there were no other units available. We were refunded the cost of the lock and left since the female employee wasn't willing to assist us in locating another unit to rent at another facility. As I left the building, I noticed the male employee pacing back and forth in the garage while talking on his cell phone. Obviously, he had a personal situation to take care of rather than doing his job. We did find another facility that had storage available, however, they were unwilling to accept the free month of storage that we should of had at the Westland facility. Poor customer service!

MELANIE ANN E.  |  First Impressions 
Clasificación:
3.0

I reserved a storage unit online then when I went in on my move in date. I was informed that size never existed at that location. So I was frustrated because I ended up having to size up a unit and pay more. The staff I was working with was not helpful at all. The place is a wonderful facility overall.

Briana Z.  |  Overall Experience 
Clasificación:
5.0

I love the staff! They are helpful, friendly and informative. I would recommend this business to anyone, hands down! Thanks for the great service and kind treatment!

Stacy W.  |  Overall Experience 
Clasificación:
5.0

Paige is the best person I have ever meet in customer service, Hands down the best in the business. I would tell anyone that needs storage or a truck to come and talk to her!

Dan K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian D.  |  First Impressions 
Clasificación:
5.0

The staff at the Westland lactation are friendly and customer service orientated.

reina s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Leslie V.  |  First Impressions 
Clasificación:
5.0

Great and friendly staff! Had a few good laughs that eased the moving experience for us. Knowledgeable and courteous.

Matthew G.  |  First Impressions 
Clasificación:
5.0

Lawanakee & Paige were awesome. Facility was always clean, even the bathrooms were clean. Thanks ladies

sumaia s.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Emilyann M.  |  Overall Experience 
Clasificación:
5.0

Page made our checkout extremely easy and she was a gem to work with! If only all were as pleasant as Page!

dana r.  |  Overall Experience 
Clasificación:
3.0

Chris Cruz is a credit to the business...I did recommend the facility to customers of mine as l'm a Realtor., unfortunately their storage pod was infested with roachs...! 😕

DAVID AMOS J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Onesima R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

lakisha p.  |  First Impressions 
Clasificación:
3.0

no circle locks on hand

George E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberly H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Greg J.  |  First Impressions 
Clasificación:
5.0

I have to say that Ms Peete was absolutely the best representative I have ever dealt with at Uhaul. She was very helpful, and even with a mask on during these times, you could tell she was smiling. She was such a pleasure to work with, and made everything seem less for us.

Pete M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Onesima R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott M.  |  Overall Experience 
Clasificación:
5.0

Ashley Long ,Tucker, Chris and the rest of the staff are outstanding..!

DAVID AMOS J.  |  First Impressions 
Clasificación:
1.0

Ordered and paid for a 8x8x10. Automated system moved me into a 5x7x10, and didn't adjust my pay. Was told to wait for Monday for a manager to fix it. Absolutely ridiculous that they'd substitute a smaller unit.

John K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

David F.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

dannyelle s.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Vaneshia w.  |  First Impressions 
Clasificación:
5.0

Excellent help an service Ashley long general manager, Chris Cruz,Alisha were all very very professional an helpful with all my needs.This Westland uhaul center is the best , compared to the Fayettevi

Curtis B.  |  First Impressions 
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