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SHELLEY F. | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of Westland
Testimonials From Recent Customers
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I was a little disappointed that I received the truck with 1/4 fuel. Because of that, I had to put fuel in right after picking it up and subsequently put 1/4 of a tank too much in it.
Michael V.Checked my Storage unit for 1 last time. Their was a white helmet- work . Look like. 2 Towels hang on top of storage unit- mine. Never put them in their. Last time that I had look in my storage unit was the last week of Feb. Or 1st week of March. Someone think broke into my storage unit. Or, had the key to go in. Their, is on top a space where you can throw stuff over fence. The lady worker- Susan worker had seen it too. It's like a gap. That should have never happen their. Then, in papers states: that storage units are to be cleaned. Seen 2 dead flies in the unit- 1812. Found out from the worker- Susan that the older lady that used to clean good 3 days out of the weeks are not their anymore. Returned the card . Storage unit. Was to do that. Close it up. Overall, my unit had someone in their, or, someone threw stuff in their, other side of fence top. Paige West was told of it. Would like to come back as a return customer. Some things have to be addressed. The unit, flies on floor. Cleaning of the units. The stuff in the unit- helmet and towels. Could I get some discounts- next time. ¡Gracias!
Sandy A. | Overall ExperiencePaige went above and beyond as well as Tiffany.
Brian R.Only thing I can say is the storage building/hallways were hot and made it uncomfortable while loading and unloading.
Christina D. | Online Move InOur pods were delivered and picked up late, and then not shipped until a week later than they were supposed to be. I recommend avoiding UHaul at all costs.
I was charged $15 fuel charge for driving 10 miles…on top of the $8 mileage charge…will not be using uhual again. It makes no sense to double charge me $23 total for fuel/mileage
Nathan H.Customer service fast and very informative, Vehicle very well-maintained.
sarah C.Tiffany W. was such an Amazing Help! She gave me the best service I've ever had with Uhaul!! 😊 Her customer service and hospitality is 5 STARS!!
JESSICA LYNN T.The truck was VERY scary to drive after 55 mph. Very high vibrations- this truck should not be driven again
Jack W.They had what I needed on short notice would absolutely recommend you!!
sharon b. | Overall ExperienceYour people were awesome I came in super stressed and they did everything accommodate me 10 stars to your employers thank you for everything
Christine G. | First ImpressionsVery quick and easy process!
Christopher H.Truck ram rough Gear shift selector was very hard to shift and felt like it was going to fall apart Pulled to left bad
Bobby C.I had the storage for 8 months. Staff was always friendly and accommodating. Facility was always clean and secure.
Adrienne D. | Overall ExperienceSpeaking of the Westland location, specifically ... great people, great service. However, addressing U-HAUL OVERALL ... it's been too many times that I have made a reservation at one location ... only to arrive as scheduled ... and be told the equipment is NOT THERE !!!!! ... requiring me to take more time, fight more traffic and construction ... to get to another site. And, the worst of it is ... people at the originally reserved site ... have absolutely NO CARING about the customer, their lack of quality service. NOTHING regarding the reserving of equipment at UHAUL is RELIABLE. The Westland store, however ... AWESOME FOLKS !!!!!!
GEARY MICHAEL M.Nothing everything was good.
Edward W.The manager falsely accused me of stealing the truck after I paid and was only a little late on the time ( one hour) of returning it the next day .
Jennifer T. | First ImpressionsNeed to improve the customer service
SM A.Everything was easy, efficient, and perfect
Kristie L.The truck was horrible. The blinkers did not work, you turned them on they went off. The truck didn't always start the first time. The key was out to get out. When you slowed down or stopped it made a horrible noise and jerked just before slowing down or stopping. This was a death trap. The steering wheel was loose and there was NO alignment.
RUSSELL K.They did not check in my trailer for several days. Started to receive late notifications on the reservation. Once they did check it in.. we found out the reservation was still scheduled to return in Arizona. Almost charged me $500 for their mistakes.
Steve J.Your staff is very friendly and helpful. Especially Tiffany. I will be using this location all the time.
Jeffrey B.Great service & friendly personnel!
JIMMY SAM W.I was lied too I was told that I would be refunded the days not used by a woman named champed she even gave me her personal cellphone to put my mind at ease had I known this I would have rented else where that charged me by days used and placed a 1,000$ deposit I'm going to post the nudes she sent my husband online to show her true nature
Marie S.Customer service was great, I didn't catch the girls name. But 10/10 would recommend them and this location to others.
Cory G.Very helpful and friendly staff. They all deserve a raise.
Sean C.stop the rain
Michael W.I reserved my move online. When I came into the store the additional items I reserved (2) furniture dollys were not available - only one. The young lady I spoke with felt it was to have a conversation on the phone with a customer while trying to answer a few questions. I feel this was not appropriate as either the phone caller or myself would ultimately not receive her full attention. The customer rep seemed came across as not caring about the lack of moving supplies I reserved. Why she didn't call another store to see if their inventory could provide me with the items I reserved was again a poor customer service action on her part. The word condescending comes to mind when I think about how she chose her words when speaking to me. Basically, it is what it is and to deal with it. Another gentleman (Employee) came over and verbally smoothed over the situation and I appreciated both his approach and chose of words. The young lady in my opinion needs additional training with regard to customer service verbal skills and utilization of company resources.
Robert S.Tiffany who rented and hooked up the trailer is a complement to your company as well as the employee who handled the return super fast and friendly at a busy time. please thank those two again for my great experience!
David L.Very impressed with the cleanliness of the 2 vans I've rented over the weekend. They were also "newer" than other vehicles I've rented in the past, although those were at different locations.
REBECCA SHELLY S.A little pricey, but other than that, no problems.
Sandra B. | Overall ExperienceQuick & easy!
REBECCA SHELLY S.While the condition of the trailer was perfectly fine, the floor was a little dirty and there was a very minor maintenance issue. The clip that holds the door of the trailer open needed repair. Overall, however, I was very happy with the rental and the staff were very helpful and a pleasure to deal with. ¡Gracias!
Jer T.The staff was friendly, helpful, and very quick to get people helped. It was very busy when I went and they worked hard to get the line moving while maintaining a positive attitude.
Anna C.Using those crates was so easy & convenient. I recommend them to everyone
Nancy C.The staff was friendly and quick. Great service.
Greg R.Great location, customer service was perfect on pick up and drop off
DAVID R.Receipt is confusing. Email receipt shows that I was charged for two days, while website shows one day.
Yohei S.Tiffany and the GM were absolutely amazing and very helpful in getting me the right truck and storage unit! Will definitely be returning to this location for another rental
Brian Z.Test drive your vehicle because the one I had needs a wheel ail. Other than that everything went fast and everyone was friendly.
PAMELA T.Nothing comes to mind.
Luther C.Great great service better than the bad service I experienced at the UHAUL in inkster michigan
william w. | Overall ExperienceEverything went smoothly.
Nathan G.The gal that secured the trailer to my hitch did not secure the trailer tight enough for the trailer to stay connected, I went less than two miles and it came unhitched and the chains took over. I wasn't traveling fast so I was able to pull over immediately and get it secured properly but it did give me a bit of a scare. It was all good from there, just take more time to make sure these trailers are secure. Gracias
David B.everyone at this location treated me better than any other moving company especially the incompetent staff at the Inkster uhaul location thank you for making a very unpleasant move better
william W.Prompt and friendly service, no surprises.
Shawn S.The only problem I had was the long wait time to pick up the vehicle that I rented.
Mark K.Amazing staff, super friendly and outgoing. Definitely recommend this location to anyone looking for a rental
Shawn D.The staff @ this location was amazing! I had a rough pregnancy & was hospitalized for a few months not only did they work with me so I didn't lose my belongings they were courteous when handling the matter! ¡Gracias!
Jami E. | Overall ExperienceFirst off the gas wasn't at half a tank when I got inside it was under half a tank Secondly the truck was dirty it had ashes everywhere and garbage under the seats It drove like crap when turning and accelerating the truck would just stop Thirdly I placed a $100 deposit that I have yet to receive. The lady told me the deposit would go back into my account as soon as I brought the truck back.. I've called several times and been put on hold and it would just hang up after a few minutes. I would appreciate a call from corporate pls. 313.433.9450
Michael P.The gas hand on the Vans is kind of wacky
MARCELLA K.Great customer service and very easy process!!
Cheryl G.The staff were very friendly, knowledgeable and professional.
Sarah K.The staff was very friendly, professional and understanding of my situation. Excellent store, excellent staff.
Redento J.Dropped off the truck after hours and there was a very long line of trucks that were being turned in. This was okay, but it was very hard to find the key drop off slot given the trucks were blocking the entrance. Could have a larger sign or drop off slot at the front?
Nichele M.I was over charged for the hitch installation. I provided the quote showing what the cost would be to have the hitch installed. Their response was if you don't like the cost, we can remove the hitch.
brant B.All staff members I worked with were professional and proficient. The facility was clean and well organized.
Suprena F. | Overall ExperienceAs always,, a great experience.. I will only use UHaul ❤️
ADRIANNA LEE A. | Overall ExperienceThe only problem was minor and due to the scheduler, not anyone at this specific facility. Everyone there was so helpful and friendly! This was not my first experience at this location and my previous experiences were the same, helpful and friendly staff!
Rachel H. | Online Move InYou offer nothing more than other storage facilities. You were close to where I was living and you had climate control
Jeffreyallan M. | Overall ExperienceI'm very disappointed, the unit i was given was too small (5x10) and I'm planning another move in the next few weeks and I guess since the unit I wanted (10x15) is not available I will have to go elsewhere to get the size I needed i wish someone would have shown me the size before I agreed to it but i guess that's not a practice at the facility,i hope this doesn't happen to the next person
william w. | First ImpressionsVery clean facility. Staff was very friendly, helpful and knowledgeable. The unit was very clean and easy to access as was the entire building. Great storage place and very conveniently located.
BARBARA JEAN A. | First ImpressionsGood people having to deal with impatient customers and stayed professional. Very respectable staff thank you
jason w. | First ImpressionsThe staff were amazing and the facility always had useful working carts and convenient loading bays. Bathroom and drinking fountain. Clean, easy, great!
Daniel T. | Overall ExperienceThis is my first time getting a storage unit & it couldn’t have been easier !! We were given clear instructions every step of the way & everything was so convenient!
Emma-Lynn G. | Online Move InThe staff on S. Wayne Road, Westland,Mi are some of the most professional people I have ever delt with. Always friendly, helpful and kind.
William F. | Overall ExperienceYour storage facility and employees were very nice just too expensive 184 a month was just too much but I will keep you in mind if I need a storage facility again .
Eugene S. | Overall ExperienceThe staff in the office are SLOW!! Every time I go in there I wait over a half hour for help. When additional staff come into the sales area they make every excuse to not help the customers waiting in line. They also always have the phone forwarded to corporate so if you have a question specific to that store there is NO WAY you are going to get an answer. Your facility and staff leave a lot to be desired!!
Jodi K. | Overall ExperienceGreat Customer Services
Dorothy R. | First ImpressionsThere is one particular area of the building that flooded after a rain, making me nervous that my unit would have water issues. The sliding door on the entrance nearest Cherry Hill really needs to open 6" or so wider.
Michael G. | Overall ExperienceGreat experience. Staff was friendly, informative and professional. Service was fast and efficient. Great job.
John K. | First ImpressionsEveryone was so nice and friendly I would be back some day also will miss everyone there happy Halloween everyone
JASON JUNIOR H. | Overall ExperienceDue to you guys taking a payment out of my account when I had moved out already still no refund
WANDER A. | Overall ExperienceThe awesome lady that helped me was absolutely helpful in every way thank you !
James H. | First ImpressionsPaige was amazing! She was very sweet and helpful. She was extremely busy but took her time with each customer.
Cassy O. | First ImpressionsPaige was excellent had great customer service and solved all my moving and storage needs.
GEORGE M. | First ImpressionsThe lady that helped me knew nothing about my situation but instantly started speaking towards the things I was going through I was speechless, she didn't take me as being quiet as offense I was just stunned. I felt so touched it made me cry. It had to be God sending her a message down for me I wish I got her name. She helped me so well with everything she was truly an angel. I wish she knew she helped me, not just with the service she provided but in life as well, I thank her so much
Dorian A. | First ImpressionsThe staff at this location is exceptional and have very good customer service.
Azhar A. | Overall ExperienceVery nice take good care of customers I like their services very professional
Rita T. | First ImpressionsThe size unit I originally asked for on a specific date was not available. I requested an 8'-10' climate control. Upon arrival I was told they only had a 5'-5" unless I wanted to go to the other facility. Were I had previously had used. A lot of my things were stolen at that location. So, I had to go with the smaller unit, and had to have most of my stuff stored at my sons house...which was an inconvenience to him. I will not use Uhaul storage again.
Carol M. | Overall ExperienceOur cards didn’t always work so it was inconvenient particularly when you swipe during business hours however in the few minutes it took to go to the office, the employee had already locked up and wouldn’t open up to assist.
Debbie D. | Overall Experiencetrying to make a payment and can't get a response
aloysius w. | Overall ExperienceFirst time unit user and the entire process was very easy and the staff was very helpful
Jeffrey B. | Overall ExperienceBeautiful facility/storage. Very clean and well organized.
Mariah H. | Overall ExperienceI think the text is missing for the above choices.
Bob R. | First ImpressionsEverything was great. No problems
IOLA S. | First ImpressionsLocation and services met my needs for short-term storage. Would use this facility again!
Vanessa P. | Overall ExperienceSo far, I am very satisfied with the services offered at this location! Thank you very much!
Jose-Loureus P. | Online Move InI thank you for all you did for me thank you. thank you. thank you
Lillian B. | Overall ExperienceAll very convenient
jane f. | Overall ExperienceOver the past few days I had had a TERRRRRRRIBLE EXPERIENCE with 2 different Uhauls in Upstate NY, ,but I when got to Michigan your team made everything so seamless and easy to finish up my move.
Erik S. | First ImpressionsEvery one at this location / they all were very BEAUTIFUL AND HELPFUL TOO ME.! 👍😃😃👍👍👍👍👍😃😃😄.
DONNIE LORENZO M. | First ImpressionsThe owner rude and unprofessional
Marcus H. | Overall ExperienceThank you all for everything I hate that there was a lot of miscommunication at the end but overall I wish you all well
malcolm r. | Overall ExperienceCashier was more than helpful
Keiara H. | First ImpressionsDawn and Tyler were always very helpful and friendly.
John C. | Overall Experience