Great experience. Very friendly and fast.Greg K.
Customer Reviews for U-Haul Moving & Storage of Westland
Westland, MI 48186
(Corner of Cherry Hill)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 7/4/2022: 7:00 a. m. - 5:00 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
- Almacenamiento para vinos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Thomas B.
El cliente no dejó un comentario.Damo P. | Overall Experience
El cliente no dejó un comentario.Bailey H.
El cliente no dejó un comentario.jordan M.
El cliente no dejó un comentario.Keith T.
Our rental was two hours late, putting everything behind for the day. When we arrived to rent our truck, they realized it was not there. She then called someone to tell them that they were supposed to be back at 10:30 which was 3 hours prior. We were turned away and had to come back. I just felt like someone should've been on top of that already. The people at the front who work here are just not very friendly. I understand that customers can be difficult and rude but you have to try your best to keep it together for the other customers and not take it out on them. I went after the fact days later to purchase tape and was standing at the front for almost 4 minutes without even being acknowledged. I asked if I could purchase the tape because no one was saying anything to me. I know the person was helping another guest, however they lack people skills at this location. She rudely said "I am checking in a truck right now." Being in customer service for over 10 years myself, I've seen it all. A simple hello can go a long way. This facility is nice and clean and the trucks are nice but the 2 women who are considered owners should seek training for dealing with the public. There is a 3rd owner who wears glasses and she was fine to deal with.Victoria M.
The person that waiting on me was so helpful. Even though she was very busy, she treated us with top notch customer care. GraciasGil W.
Very well kept and excellent condition.Denise Y.
El cliente no dejó un comentario.Richard T.
El cliente no dejó un comentario.Luke P.
El cliente no dejó un comentario.michelle M.
Assure you have their reserved and checked in rental. As well as not loan out defective equipment.Jalen B.
El cliente no dejó un comentario.AMY JEAN H. | Overall Experience
El cliente no dejó un comentario.Stephanie T.
El cliente no dejó un comentario.Mohammed A.
Everything was great. No problemsIOLA S. | First Impressions
El cliente no dejó un comentario.Juliet F.
Location and services met my needs for short-term storage. Would use this facility again!Vanessa P. | Overall Experience
El cliente no dejó un comentario.CHRIS D.
I have used this location several times; always with positive results and service.Dean R.
El cliente no dejó un comentario.Chaondra W.
Y'all are great and very PleasantLASHAWNE E.
Overall my experience with Uhaul was significantly lower than average. I booked a pick up at 10:30 am and when I showed to pick it up my order wasn't assigned and therefore wasn't ready for pick up . Center was closed although UHAUL's internal system showed it opens at 9:30. After 50 mins of wait and working with UHUAL customer service team, we changed the pick up location. On one had I'm glad you were able to help and still get me the rental I needed but after wasting nearly 75 mins of my time.Nitin G.
El cliente no dejó un comentario.Christine M.
Get another register so that check out can happen faster.Valentina W.
El cliente no dejó un comentario.Carolyn J. | Overall Experience
El cliente no dejó un comentario.TONY MAURICE R.
,,DARYL EUGENE W.
El cliente no dejó un comentario.Ruth E.
El cliente no dejó un comentario.Mia G.
So far, I am very satisfied with the services offered at this location! Thank you very much!Jose-Loureus P. | Online Move In
I thank you for all you did for me thank you. thank you. thank youLillian B. | Overall Experience
I instantly felt violated and that my personal safety is at-risk from the actions and statements made during the initial rental encounter and have strong reason to believe my rights to privacy were violated. I rendered the same valid form of government issued identification that indicates my us military affiliation in the past 4 years between storage unit and numerous truck rentals. As I was initiating the rental contract inside the Westland rental location; a middle-older aged female of what appeared to be European decent lifted what appeared to be her personal cellphone and demanded she take a photo of me without my permission. When I inquired why she was taking pictures of me, she failed to confirm if it was her personal equipment, company policy, practices, or her own means to verify my identity if, â€œI don't return the rental.â€ Again, I referenced my long history with uhual inclusive of a one-way multi-state move, being military, and that her statements grossly mischaracterized my history as a long-term uhual customer. When I encountered an issue utilizing the self-guided options, I contacted customer service and requested an extension of the rental contract. I would wait on hold for hours and eventually spoke with two representatives who would provide me with the numbers to contact someone to assist in a contract extension. Over 6 hours on hold, failed automated call backs, and unusable weblinks; I contacted a person in management would has yet to return my call. Despite my request to simply extend my rental return due to a personal emergency a uhual employee or the likes of took it upon herself to leave the following remarks as a voicemail message on my voicemail. â€œHello this is Susan calling from uhaul calling to let you know that you are late you're supposed to return it on the first right now they are calling the cops and will be putting a felony arrest warrant out for you if you need to bring your truck back as soon as possible thank you bye-byeâ€¦â€Althea P.
El cliente no dejó un comentario.Mark P.
El cliente no dejó un comentario.Patricia P.
El cliente no dejó un comentario.David O.
El cliente no dejó un comentario.Ahmad A.
El cliente no dejó un comentario.Pam B.
El cliente no dejó un comentario.Michelle P.
El cliente no dejó un comentario.PAMELA T.
El cliente no dejó un comentario.Erwin W.
Nothing this is the best location to rentJose A.
Paige West called and was very disrespectful and threatening to my daughter about a missing key. The whole time the key was in the lock box. I almost felt like the company was Paige will haul it for you instead of Uhaul. Paige needs a few more customer care classes! I understand they could not find the key. I just couldn't understand why Paige was ready to actually fight for a key that was on property!Yvette Q.
Please add usb charge port for charging phone.Matthew V.
Perfect experience at this location working with the site manger as she had me in and out quickly with no hassles.Dean R.
It took 15 minutes for the staff to know I was there, than I tried to ask questions and could not get answers.Louis M.
Have more people working behind the counter.Terrance H.
I have a complaint about my reservation and not this location. I reserved a truck AND trailer at a location close to my house. You guys called me up and told me that I had to go to a different far away location for my truck and yet another far away location for my trailer. The day of pickup was a lot of driving and stress.Kristian O.
El cliente no dejó un comentario.Robert E.
El cliente no dejó un comentario.Arvin P.
El cliente no dejó un comentario.William T.
El cliente no dejó un comentario.Drew B.
We walked in without a reservation, plenty of units in the parking lot. The woman said nothing was available after waiting in line for a half hour. We went to the car visibly upset since we started moving furniture already. So we decided to make a reservation online to make sure the unit was available, if it had to be the next day then we would deal with it. We go on the website and it says the unit we need can be picked up in 10 minutes at the location we were just turned away from. We were confused, the woman just told us they had nothing? We go ahead and make the reservation just to see what would happen. We walk in with our reservation and she processes it and we get our unit. Obviously there were units available, no idea why the reservation needs to be made online for her to be honest about having available units. Not good customer service. Literally used the trailer for 2 hours. No idea why she had to send us away empty handed the first time for us to turn right around and get something. Obviously there is some sort of computer knowledge she's lacking or she just didn't want to put our information in. Very annoying and makes us not want to return to that location.Christian H.
El cliente no dejó un comentario.DARRYL J.
El cliente no dejó un comentario.Valerie L.
I've been to a lot of Uhaul locations... this is by far the best!Greg M.
El cliente no dejó un comentario.Stephen F.
El cliente no dejó un comentario.Ron K.
El cliente no dejó un comentario.KIMBERLY ROSE J.
El cliente no dejó un comentario.James O.
Again, the staff of the Westland location went above and beyond. My reservation was cancelled at another location without notice, which was selected for me by U-Haul reservations based on available equipment. I drove to the Westland location, which is my preferred location, and they were able to put a rental together that fit my needs.Paul M.
Short staffed like most business. Still friendly and knowledgeable.Gary E.
El cliente no dejó un comentario.Tanya T.
El cliente no dejó un comentario.Roberta Z.
El cliente no dejó un comentario.Tiffany S.
My experience was great and the customer service was great as well!stacey W.
Never received a discount on my rental when my gas tank was a little over half way filled and had to put 30 in the tank instead of the 15 I used. Would never recommend this location to anyone. Pour Managment and follow up with I will give you a discount when I shut the truck off and went to show him the gas gage before I even left.Aaron J.
El cliente no dejó un comentario.kay W.
El cliente no dejó un comentario.james T.
The self checkin website did not work for me when I got to the â€œis the trailer cleanâ€ section. It would not let me proceed after uploading the photo. I tried several times and gave up and left the trailer without checking it in. It appears the staff checked it in this morning with no extra fees or charges.WILLIAM S.
El cliente no dejó un comentario.Michael M.
El cliente no dejó un comentario.james M.
El cliente no dejó un comentario.Matthew K.
Everything was great and Paige and Vinny were very friendly and helpful, although they do deserve to have more help there during busy times. They were swamped and I felt really bad for them.Elizabeth M.
El cliente no dejó un comentario.Kaitlin K.
Good placeJOSHUA ALAN H.
Staff professional n friendlyThomas C.
Good job!Terry M.
Absolutely stunning customer service, incredibly kind and needed me with all questions I had. Helped me with only a few minutes left before they closed, and just went up and beyond to make sure I had what I needed all with great attitudes. Would recommend to everyoneDouglas R.
El cliente no dejó un comentario.Darlene H.
Maybe have a quick pass line or something for people that do all their information online. I had to wait a half hour for my stuff just to immediately be good to go once I checked in. I did the online stuff to be faster. Not take as long as everyone else. Other then that, great experience. Not the employees fault. Just not enough people to help fast enough.James B.
El cliente no dejó un comentario.Mohammad Q.
El cliente no dejó un comentario.Brandy Y.
Prudent for U-Haul to have gas filled up before renting truck out to customers to avoid ripping customers off for non working gas guage. Manager fixated on policy of non refund without consideration to the plight of the customer and the circumstances. Shame on the manger for not disputing the gas tank was full. To avoid this, future rentals must have gas fill up full. U-Haul will not file for bankruptcy for refunding my money. Very disappointed.Kwadwo O.
My drop off experience on 5/6/22 was good and I was impressed with the size and quality of the location. However, my wife's pick up experience on 5/5/22 was not nearly as good. She said the person taking care of her was quite rude. Unfortunately, I do not have a name to give you, but it should be in the pickup details.Ted C.
El cliente no dejó un comentario.Crystal W.
El cliente no dejó un comentario.Monica M.
El cliente no dejó un comentario.Mazhar K.
El cliente no dejó un comentario.Robert A.
El cliente no dejó un comentario.Emil K.
El cliente no dejó un comentario.KEVINLAMARTI L.
El cliente no dejó un comentario.STEPHEN G.
Staff was very polite and helpfulHarold F.
El cliente no dejó un comentario.Brian S.
we didn't have to go in to return the truck, which was helpful. The wonderful worker came out and did all the checking quickly and efficiently, and we were on our way. The return tent/canopy was well-marked.Mary F.
N/A the employees were very nice to meAnquinette D.
El cliente no dejó un comentario.Charmise H.
El cliente no dejó un comentario.DONALD RAYMOND-C N.
Very nice staff. They were able to get my van quickly.Paul M.
All went well at this location. The staff I spoke with were professional and attentive. Paige was especially helpful & I so appreciated her!Candace G.
Dawn is awesome!Richie Z.
Everything was perfect and fastHAMZH A.
El cliente no dejó un comentario.Christine G.
Breaks were bad, needs to change right a away. Not safe to drive on roads.SANDEEP D.
El cliente no dejó un comentario.KIMBERLY O.
El cliente no dejó un comentario.JOANNA MARIE J.
El cliente no dejó un comentario.annae s. | First Impressions
El cliente no dejó un comentario.Dionna M. | Overall Experience
All very convenientjane f. | Overall Experience
El cliente no dejó un comentario.Jeffreyallan M. | First Impressions
Over the past few days I had had a TERRRRRRRIBLE EXPERIENCE with 2 different Uhauls in Upstate NY, ,but I when got to Michigan your team made everything so seamless and easy to finish up my move.Erik S. | First Impressions
Every one at this location / they all were very BEAUTIFUL AND HELPFUL TOO ME.! 👍😃😃👍👍👍👍👍😃😃😄.DONNIE LORENZO M. | First Impressions
The owner rude and unprofessionalMarcus H. | Overall Experience
El cliente no dejó un comentario.Jeffrey B. | First Impressions
El cliente no dejó un comentario.LATOYA EBONY R. | Overall Experience
El cliente no dejó un comentario.Tamara B. | Overall Experience
El cliente no dejó un comentario.Linda W. | Overall Experience
El cliente no dejó un comentario.Adrian G. | Overall Experience
El cliente no dejó un comentario.Deborah S. | Overall Experience
El cliente no dejó un comentario.ROYNIQUE LATRECE H. | Overall Experience
Thank you all for everything I hate that there was a lot of miscommunication at the end but overall I wish you all wellmalcolm r. | Overall Experience
El cliente no dejó un comentario.MAXWELL CHARLES K. | First Impressions
El cliente no dejó un comentario.Dorian C. | First Impressions
El cliente no dejó un comentario.John C. | Overall Experience
Cashier was more than helpfulKeiara H. | First Impressions
Dawn and Tyler were always very helpful and friendly.John C. | Overall Experience
El cliente no dejó un comentario.Linda W. | First Impressions
El cliente no dejó un comentario.Amanda H. | Overall Experience
El cliente no dejó un comentario.Joan R. | First Impressions
El cliente no dejó un comentario.StClair M. | Overall Experience
El cliente no dejó un comentario.Robertearl R. | Overall Experience
Thank you for the storage unit. The staff is very nice to me TRACEY H. | Overall Experience
El cliente no dejó un comentario.John C. | First Impressions
El cliente no dejó un comentario.Amanda M. | Overall Experience
Excellent experience with this facility. I would not hesitate to return here, should the need arise.David C. | Overall Experience
Well customer service nice and clean outside, storage as wellAsif R. | Overall Experience
El cliente no dejó un comentario.John C. | First Impressions
El cliente no dejó un comentario.Darnell J. | Overall Experience
I was very impressed that U-haul provided 30days of free storage when we moved from Florida to Michigan. The storage facility was excellent in all aspects - access, security, lighting, temperature, use of carts to move my things, clean and well maintained. I would highly recommend U-haul to family and friends!James K. | Overall Experience
My only issue is that I rented for 4 months and on the 4th month December 1st 2000 2021 17 days before The bill is due I moved out and I find it funny that you're looking for a rating before I git aint before I got a email back saying that I can get The remaining amount returned to me sincerely email@example.comDECARLOS M. | Overall Experience
El cliente no dejó un comentario.Asif R. | First Impressions
Water got in my unit when it rained.KAREN JOYCE P. | Overall Experience
El cliente no dejó un comentario.Crystal W. | First Impressions
Need more help just like everywhere elsejohn g. | Overall Experience
El cliente no dejó un comentario.Dave M. | Overall Experience
El cliente no dejó un comentario.Dennis R. | Overall Experience
El cliente no dejó un comentario.JEREMY E. | Overall Experience
I was assigned a storage unit but when I got to the unit it was occupied and I had to cancel my storage and truck because they didn't have anymore units near the door. Waste of time.Kelli J. | Overall Experience
Helpful friendlyRicky G. | Overall Experience
El cliente no dejó un comentario.Joseph P. | First Impressions
Uhaul is a great place for storage. The staff is very friendly and Paige was extremely helpful.Pamela C. | Overall Experience
Great experienceSnu S. | Overall Experience
El cliente no dejó un comentario.Christine P. | Overall Experience
El cliente no dejó un comentario.Deborah A. | First Impressions
El cliente no dejó un comentario.LEONARD H. | First Impressions
I rented this unit and never used it one time. I put in my request to cancel the unit and paid my bill in full. I called the office and explained that the unit was never used and was empty and that I had lost the key to cut the lock. I do NOT have access to a car and am disabled. The office staff continued to bill me afer I cancelled the unit. I have made a complaint to the BBB and will be making a complaint about being discriminated against because I am disabled. I have proof that I completed the cancellation request and was paid in full. If someone can call me to fix this I will be happy to withdraw my complaint. 734-833-8603. Thank you Sheri NaidusSHERI LYNN N. | Overall Experience
El cliente no dejó un comentario.Christopher S. | Overall Experience
Awesome, friendly, helpful staffLinda P. | Overall Experience
Only thing if you don't put a lock on your unit someone would take it. Had to get another unit which was kind of inconvenient other then that no problemKevin A T. | First Impressions
El cliente no dejó un comentario.Tyler I. | Overall Experience
In person, the staff were friendly and helped me with any questions that I did have. It was very difficult to contact anyone by phone, all the calls got forwarded to the call center, but that's my only complaint. Everything else was great.Quinton M. | Overall Experience
I had alot of issues using the website, it always gave me issues trying to log in. Other than that everything was great.Jamie R. | Overall Experience
Good experience thank youJason C. | Overall Experience
Poor customer service from the manger position will not be using u-haul storage ever againTILMEN T. | Overall Experience
There was an issue toward the last few months that the cleaning crew left a liquid that seeped under the storage door! It didn't reach my things, but it was never cleaned up! I did bring it to the offices attention!dani j. | Overall Experience
The staff was always friendly and went above and beyond to be helpful!BRITTANIE MARIE H. | Overall Experience
Overall best experience Worth the moneySnu S. | First Impressions
El cliente no dejó un comentario.Sebastian O. | First Impressions
El cliente no dejó un comentario.Laroice T. | Overall Experience
Paige was very professional. I went when they open up at 7:00 am. Paige was there by herself and handled it like a professional should. Customers started to come in and it was amazing how she was taking care of two people at the same time. You can tell she likes her jobcheryl l. | First Impressions
Please refer to my earlier review included in my e-mail dated Aug 22, 2021Michael C. | Overall Experience
El cliente no dejó un comentario.Renette M. | First Impressions
El cliente no dejó un comentario.Benjamin W. | Online Move In
El cliente no dejó un comentario.William G. | Overall Experience
The people at the Westland storage facility are extremely helpful and represent what all people should be like if they work in and kind of customer service. GraciasLori R. | Overall Experience
El cliente no dejó un comentario.Alicia G. | Overall Experience
El cliente no dejó un comentario.STEPHANIE DENISE R. | Overall Experience
El cliente no dejó un comentario.Keshawn M. | First Impressions
Paige was very helpful and friendly. Wonderful experience.Linda P. | First Impressions
El cliente no dejó un comentario.Jenifer C. | First Impressions
I feel that if a person doesn't need another whole month, some money should be given back to renter.CLOTEE M. | Overall Experience
Pleasant experience with knowledgeable, helpful staffVanessa P. | First Impressions
El cliente no dejó un comentario.Michael W. | First Impressions
I did see water pool up near one of the storage units after heavy storms and area flooding on June 26th.George M. | First Impressions
I wanted a bigger unit. They blonde manager was rude. I explained my situation, she was not at all helpful. So i moved to another company all together that was able to meer my needs. The black lady manager was awesome. I vacated my unit nearly 2 weeks early and they said no refund for prorate. I will not send anyone here, nor will i rent from Uhaul at this location.Lila K. | Overall Experience
The workers were helpful and friendly. Very happy with my experienceMadison L. | First Impressions
El cliente no dejó un comentario.Michael H. | First Impressions
El cliente no dejó un comentario.PEGGY B. | First Impressions
El cliente no dejó un comentario.Becky G. | Online Move In
El cliente no dejó un comentario.Scott B. | First Impressions
Power outage slowed process. Back-up power source needed. Employees indicated that power outages in the area are frequent.Jamal J. | First Impressions
El cliente no dejó un comentario.Portia C. | Overall Experience
Justin Pierson was especially helpful. He went out of his way to help.Lauren M. | First Impressions
The crew here are just amazing! The facility was spotless, the bathrooms included! Ashley was super helpful and her customer service skills are top notch.Naomi H. | First Impressions
Check in took a very long time, the person who checked me in took the order of a person who came behind me while I waited in the chair waiting to do the paperwork, he told me that the unit had been booked 4 times and had to make sure I could get the unit. Then I was given a reprogrammed used access card. When I get to my unit there is a lien lock and customer lock. They then open their lock and cut the old lock off, and there was an old mattress in the unit I had reserved.George A. | First Impressions
El cliente no dejó un comentario.BRITTANIE MARIE H. | First Impressions
El cliente no dejó un comentario.Lucian N. | Online Move In
BuenoFRANKLIN A. | First Impressions
I really enjoyed my experience at the facility. Ms. Peete was very friendly and caring. Something that is rare today. In fact all of the employees were very friendly. Keep up the good work. Gracias.Marcia D. | First Impressions
Before I can start moving anything had to make sure storage unit was right one which he charged me for extra $20. Trying to get storage unit situated they left truck on which I didn't know was on and went from Wayne rd to Newburgh and brought back which should be very near gas line and I was charged $20. If they would've left keys out I wouldn't have to gas up smh. Come in at 6:57 was told that they would've to process me for next day so this is just poorGary J. | First Impressions
El cliente no dejó un comentario.Martha L. | Overall Experience
El cliente no dejó un comentario.john r. | First Impressions
Staff at the Westland location were great!! Super fun and extremely helpful! Highly recommendedKennethjoseph K. | First Impressions
Wish I had gotten the gentleman's name working the afternoon on May 23rd......He was very polite and helpful.joan l. | Online Move In
El cliente no dejó un comentario.Iesha B. | Online Move In
El cliente no dejó un comentario.Zijin C. | Online Move In
Everyone was very politeWanita M. | First Impressions
We love the convenience!Lisa S. | Online Move In
El cliente no dejó un comentario.Nick T. | First Impressions
Staff was very friendly and helpfulTowonna C. | First Impressions
El cliente no dejó un comentario.Tamara B. | First Impressions
El cliente no dejó un comentario.Leslee T. | First Impressions
There was only one person and she was working so hard but even though I had already made reservations and had confirmation numbers I still had to wait over an hour for her to take d CCD are of customers in front of me. That was after having a similar problem with another uhaul location to get a truck. I don't think I'll ever use uhaul again. Too much inconvenience even after I had planned well ahead.Michelle B. | First Impressions
Thanks to all the staff for being helpful throughout my move and use of the storage unit. Made everything easier and convenient!Alison K. | Overall Experience
Hreat service and the staff was very helpfulTed d. | First Impressions
El cliente no dejó un comentario.Breana W. | Overall Experience