Customer Reviews for U-Haul Moving & Storage of Western Fair

265 comentarios

745 York St   London, ON N5W2S6
(Just west of Western Fair Grounds)

(519) 937-0590

Horarios de la ubicación

  • Lun. - sáb.: 8 a. m. - 6 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(519) 937-0590

745 York St
London, ON N5W2S6
(Just west of Western Fair Grounds)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - sáb.: 8 a. m. - 6 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Excellent service. Check out and check in were smooth!

BRET B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lauren W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Allan B. 
Clasificación:
5.0

The customer service agent was very friendly and very helpful.

JEROME M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN C. 
Clasificación:
5.0

Staff was great! Made it easy to get going and drop off

MICHAEL D. 
Clasificación:
5.0

All good

ALFREDO P. 
Clasificación:
5.0

I think the staff I met there are doing a exceptional job both picking up and returning the equipment.

DANA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

COLIN B. 
Clasificación:
4.0

El cliente no dejó un comentario.

RICHARDJ J. 
Clasificación:
5.0

The people I dealt with were so kind and helpful. I was smiling when I left!

STEPHANIE A. 
Clasificación:
5.0

The uHaul app was not able to accept photos for the self pickup or return. Would be great to get that app working properly. Ended up using uhaul.com to make do. Truck was great and had enough power to haul. Gracias.

CHRISTOPHER B. 
Clasificación:
5.0

The 26' Truck says it's a smooth ride. This is not the case for the cab or the box; seat belts and load straps or not. I can't recall whether it said this on the outside or inside. But all I could think of over every bounce is how that is not the case. Wonderful location, amazing staff, not a good "truck".

BLAKE F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Henk B. 
Clasificación:
5.0

Great experience from start to finish! Everyone was courteous and informative, and it made the experience flawless. I definitely recommend this location, and will be back when I need equipment for next time. ¡Gracias!

DONALD W. 
Clasificación:
1.0

You ripped off my step Dad. boo erns.

Denise K. 
Clasificación:
1.0

I'm trying to drop off a trailer after hours in Montreal and can't reach customer service to help me with my online account so I can use my smart phone. I can't remember my password for the account and your service won't send me a new password. I tried to phone but the wait was over 50 min. I ended up leaving the trailer in the Uhaul lot anyway.

NEIL K. 
Clasificación:
5.0

I was delayed which caused a few issues with helpers, we got the job done and that was all that mattered, thank you.

DAVID M. 
Clasificación:
5.0

Absolutely nothing, the girl at the desk was very friendly, knowledgeable and helpful - would totally recommend this location to anyone and will definitely be using again

GREGORY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacquelyn R. 
Clasificación:
1.0

The trailer we rented had lug nuts missing! We have pictures and when I told the staff at the drop off location they told me it was my fault for not inspecting the trailer when we picked it up! We didn't inspect it because at the pickup location the staff did that and hooked up the trailer for us! Poor customer service and poor equipment! How dangerous as well! I should receive a full refund!

JONATHANLEE A. 
Clasificación:
2.0

My bill is incorrect. I tried calling and the customer service hung up on me.

DANIEL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANC D. 
Clasificación:
5.0

El cliente no dejó un comentario.

TOM D. 
Clasificación:
3.0

U haul has so many hidden and extra fees it really is annoying and not friendly for the customer. The fee for returning after hours is ridiculous, as is the extra fees upon pick up, environmental fees etc. made the $160 advertised on the website into an over $200 trip. But what are you going to do? Lol. It's the only place to rent a moving truck from- well played I guess

kenneth K. 
Clasificación:
5.0

El cliente no dejó un comentario.

LINDA K. 
Clasificación:
5.0

Personnel very kind and polite.

CARLOS EDAURDO R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zaid I. 
Clasificación:
4.0

El cliente no dejó un comentario.

singh A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ken V. 
Clasificación:
5.0

I've rented 4 times this year alone. Staff always courteous. Equipment always clean. Don't have a bad thing to say about them. Definitely recommend them.

Michelle F. 
Clasificación:
4.0

Great customer service. However, the parking lot was very icey and slippery.

MICHAELTIUK-FUNG I. 
Clasificación:
1.0

I was charged for the dolly and extra items. They were not on the truck still you are charging for them

Luis M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTONY V. 
Clasificación:
5.0

Everything was great and staff was very polite and friendly, who explained everything in detail.

Mohammad Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT F. 
Clasificación:
5.0

Amazing service at the contact center, Spoke with Leny, great recommendation for the Utility trailer size, that I was looking for. At the store as well great service, nice easy. Thank you for making it easy.

SHALEEM S. 
Clasificación:
3.0

The only recommendation is the snow should have been removed from the windshield prior to my pickup.

Joseph S. 
Clasificación:
3.0

The truck itself was fine. There was a used face mask in the cab of the truck at pick up, otherwise it was very clean. The agent on the desk was grumpy and not friendly at all. The return agent was excellent.

BENSONE B. 
Clasificación:
1.0

When we arrived, the entire Uhaul computer system was down. The staff let us know how that would impact us and kept trying until they were able to process rentals (less than 15 min luckily). They were polite and open with us during this challenging time for them.

JOHNR M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Emma S. 
Clasificación:
5.0

El cliente no dejó un comentario.

LAURAROSE V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tamarind J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Heinrich K. 
Clasificación:
5.0

Staff at 745 York Street London, ON are professional, helpful and a pleasure to work with.

ANTHONYPAUL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

BLESSEDHARRISON N. 
Clasificación:
4.0

Clean out trailer. Also the outside could be cleaned better too. The customer service rep was excellent! She really seemed to care!

WESLEYS C. 
Clasificación:
5.0

El cliente no dejó un comentario.

TAMMYL P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edmond H. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAWEL K. 
Clasificación:
4.0

I was a little confused with the return process, after hours, so this could definitely be improved for the future.

Wayne A. 
Clasificación:
5.0

Drop key location should be marked catching-eye that will be easy for customer to find it.

GANG L. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDVIN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUAN A. 
Clasificación:
5.0

Inside the truck cab was scented, which triggered a migraine. Not sure if its the cleaning solution or an air freshener tucked somewhere but I could definitely do without it next time, and I'm sure others have reacted the same. Friendly, efficient staff, I'm loyal to this location because I know I can count on them.

KATHLEENMAE T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ajay S. 
Clasificación:
5.0

Very good and friendly workers Very good location in the middle of the city

ABDULMUAMEN A. 
Clasificación:
5.0

Nothing everyone was great the lady at the counter was killing it taking care of two people at the same time

SCOTT D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOY K. 
Clasificación:
3.0

No real quarrel with the location, big quarrel with U-Haul's extra charges and the need to rely on a ridiculously laborious online checkout process to avoid those some of those extra charges. Not acceptable and, for this reason, I will avoid the company for future vehicle rentals

JOE R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Samuel B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peiman M. 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANCIS T. 
Clasificación:
5.0

El cliente no dejó un comentario.

HOANG N. 
Clasificación:
5.0

the best staff, amazing people! truly appreciate their service and smile

JE HONG P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mwaimba C. 
Clasificación:
5.0

Our experience was great! It was my first time booking a Uhaul and everything went smoothly; the guest rep that helped us at the pickup location was excellent! He was very friendly and helpful. The truck was clean and exactly as described. ¡Gracias!

SARAH C. 
Clasificación:
3.0

Offer the customer the same price that was quoted when you make a equipment change.

RONDENVIRGIL A. 
Clasificación:
5.0

Tory and her team run a great show and I am glad to work with them with my business. 100% recommended.

TONY M. 
Clasificación:
5.0

Great, easy and friendly

Peter S. 
Clasificación:
4.0

The kms and gas doubled the price of a truck that I used for less than an hour. It seemed like an excessive amount of add-on expenses.

ANGELAL T. 
Clasificación:
5.0

Reception and handover of vehicle was outstanding. A special mention of the paper I was given with how to estimate the fuel use is well deserved. I will definitely use U-Haul next time.

Bruce P. 
Clasificación:
5.0

Tory Ellis is truely an outstanding Manager. She makes every rental easy. Thanks Tory.

JOHNJM M. 
Clasificación:
4.0

Better explanation of how to get logged in online. Also having a fuller tank would have been nice (it was at 1/8)

Ivan B. 
Clasificación:
2.0

The truck I was given was the wrong truck. I got a call half hour after pickup and was asked to return the truck and bring it back. Then pick up the one that was set a side for me. This put me over an hour behind on my move. On top of that I was charged total of 350$ for 6 hours of use. I put on about 110km. I have used uhaul for many years and never had a bad experience. But this experience didn't feel right and feel like I got ripped off.

Marek S. 
Clasificación:
5.0

El cliente no dejó un comentario.

NATHAN W. 
Clasificación:
1.0

Over charged not happy was told 79 but was charged alot more

TRACEY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

GINAMARIE L. 
Clasificación:
4.0

We had issues returning trailer after hours with check out app. Also had an issue with trailer on route to York street....called uhaul road side didnt get a call back till 3 hours later.

DOMENICO D. 
Clasificación:
5.0

El cliente no dejó un comentario.

AKEEM G. 
Clasificación:
3.0

The van was not available when I went to pick it up and had to go to another location

DANIELLE E. 
Clasificación:
5.0

El cliente no dejó un comentario.

JANDRIC A. 
Clasificación:
5.0

Excellent service. Friendly, helpful staff

WAYNE THOMAS D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lylia N. 
Clasificación:
5.0

Keep on doing what you are doing.

SHARONL W. 
Clasificación:
5.0

all good. really appreciated the streamline check out service. i had arrived and completed the transaction in under 5 minutes.

Ron B. 
Clasificación:
5.0

Staff was courteous and knowledgable, my experience with U-Haul was a good one. The young lady that hooked up my trailer at the pick up location answered all my questions knew what she was doing and went over everything with me. She then asked if I had any other questions and if I was comfortable and satisfied going forward. I found this very refreshing that the staff was well trained and knowledgable is rare these days. 5 stars ⭐️ to u-haul staff, thank-you.

NICHOLAS G. 
Clasificación:
5.0

No improvement required Tori was outstanding! Very proficient and professional.

Ron L. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN M. 
Clasificación:
5.0

Awesome service from Tory and her crew at 745 York Street London Ontario UHAUL. They are the best and go over and above for customers. I highly recommend them and appreciate good service.

ANTHONYPAUL M. 
Clasificación:
5.0

Excellent location. Not very friendly personal.

Georgy B. 
Clasificación:
5.0

El cliente no dejó un comentario.

BARBARA R. 
Clasificación:
5.0

A great location with great customer service and great selection of vehicles

UMAR K. 
Clasificación:
5.0

The gentleman who waited on me was fantastic.

MARK S. 
Clasificación:
5.0

El cliente no dejó un comentario.

David D. 
Clasificación:
5.0

The employee that helped me was professional, very efficient and has a pleasant demeanour. The store is clean and well organized and the parking lot has ample space for parking equipment. The lighting is nice and bright for after hours drop off.

MATTHEWBT S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott G. 
Clasificación:
4.0

El cliente no dejó un comentario.

WAYNE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALECIA B. 
Clasificación:
5.0

The unit was very clean. Just noted that there was armour all on the floor and was slippery. All the rest excellent.

LUISA A. 
No se han enviado comentarios para esta ubicación.

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