Customer Reviews for U-Haul Moving & Storage of Western Fair

2,067 comentarios

745 York St   London, ON N5W2S6
(Just west of Western Fair Grounds)

(519) 937-0590

Ver mapa de la instalación

Horario de oficina

  • Lun.-Jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(519) 937-0590

745 York St
London, ON N5W2S6
(Just west of Western Fair Grounds)

Servicios en esta ubicación:

Horario de oficina

  • Lun.-Jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

REZA J 
Clasificación:
4.0

the gear lever was a little hard

FRANTZ T 
Clasificación:
5.0

El cliente no dejó un comentario.

Silvio M  |  First Impressions 
Clasificación:
5.0

you guys have always treated me very well!! Thanks

GRANT D 
Clasificación:
5.0

El cliente no dejó un comentario.

andrew` q 
Clasificación:
5.0

El cliente no dejó un comentario.

NICHOLAS S 
Clasificación:
5.0

The experience could have not been any better. Wait was only about 5 minutes or so, reps were sure helpful and forthcoming about stuff they had going on. Very simple and easy.

KAUSHAL P 
Clasificación:
4.0

Staff fixed problem with alarm very quickly got me another unit called me the same day with the resolution. Give the staff A+. Thank you for your help

RYAN D  |  First Impressions 
Clasificación:
1.0

Have what I reserved ready and available. My truck was on empty and had a flat tire. There was no urgency put on replacement. I showed up and waited in line which I shouldn't have had to do. Someone should have been waiting for me. I have had much better experiences with other locations. I expected a lot more because it was a U-Haul location not a provider and it does storage. I finally got a new truck after an hour. I have not received a bill or any communication since returning the truck. I should only have to pay for 10-6 instead of 9-6 and should be refunded for the missing dolly I rented and didn't receive. No dolly is a huge deal because we relied on it for moving objects we otherwise cannot.

ERIN S 
Clasificación:
5.0

it was amazing experience to rent from that location , the guy over there Mr. mazen fayyad help me step by step to get that truck to be ready on time.

MOUSTAFA A 
Clasificación:
4.0

Everything was excellent apart from one interaction with the staff. I went to cancel my storage after a month and she made me feel like i was a cheapskate to cancel the trial offer just within a month. She clearly judged me and treated me poorly at the cancellation time. I had a very good interaction with her a month ago as she was the only one who set up my account. No one should be treated how I was treated and it was clearly shown in her behaviour as i had a nice interaction with her while setting up but not at the cancellation time.

SHIVANI M  |  Overall Experience 
Clasificación:
1.0

Poor tyre it didn’t have any grips

RAZAL R 
Clasificación:
1.0

we are so dissappointed with the service because when we call for reservation it's only $59 total but when the customer service named stephen c. assisted us he don't even bother telling us what's on the contract and then he just told us to sign without explaination on it. and it was $79 total. he don't really bother us paying for more we are just evicted and every single dollar counts for us and we need to raise four children. what matter is he can explain it why it comes up higher and we know that it's only 3.5 kilometes just a 10 min drive withine north london from huron highbury to adelaide st. north. And when i told him to cancel what he is typing and just answered us you signed already i cannot cancel it. i know he is not the assigned customer service he just want us to fucked up. Because there is a girl that's a legit one but he tried to sit down and pull the computer and asked if he was the one. im really really upset that he does'nt care for the customer either. i hope this review will give action to their employees. He is not the proper description of a teller/ customer service.

PAUL A 
Clasificación:
3.0

The only bad thing I can say is that it stinks inside the storage locker building. I hate to put it this way but it smells like a homeless shelter. I don't know if people are storing filthy clothes in their lockers or where the smell is coming from but it stinks.

GREGORY P  |  First Impressions 
Clasificación:
5.0

Very pleased with the service you gave me.

DAVID L  |  First Impressions 
Clasificación:
5.0

Couldn't expect better service. Only the impatient would be dissatisfied

JOSHUA D 
Clasificación:
4.0

It is unfortunate that there is only one, very small elevator for moving in and out of the building. I understand that can't be changed. Also a very bad smell throughout the first floor for the last month. Mazen was very helpful with our truck rental and got us setup quickly and thoroughly.

Ashley K 
Clasificación:
5.0

I had delt with uhaul a very long time ago and back then I said never again. Well was I impressed. The location was great. The vehicle I used was in tip top shape. Clean inside and out. Well maintained. Who ever came up with the idea of having storage lockers in the same location "BRILLIANT". If you have anything to store this is the place. Bravo on your employees and thankyou.

ron f 
Clasificación:
3.0

The vehicle at pick-up was nearly empty of fuel. I was advised at the time of pick-up the vehicle had approximately 1/4 full tank. As a result, I received a fuel credit when returned with 1/4 full fuel tanks. Upon leaving the site I was required to immediately locate a fuel station. I had approximately 11 miles travel before on empty. It is my expectation to pick-up a vehicle that is full of gas. I found this experience very inconvenient and I believe I was not fully compensated to return the vehicle 1/4 full.

WILLIAM V 
Clasificación:
5.0

El cliente no dejó un comentario.

David H  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

THOMAS G 
Clasificación:
3.0

We are still waiting for our invoice, we were advised it would be emailed, but have yet to receive it.

GERARDO C 
Clasificación:
3.0

They need to be honest on what they do, cause they tell you something and do something else and that’s unacceptable.

Jane D 
Clasificación:
5.0

Great staff and nothing ever happened to our stuff

Timothy T  |  Overall Experience 
Clasificación:
1.0

You need to go and inspect 191 Pembroke st. Pembroke. I'm embarrassed that you let such people represent your business. I am absolutely discussed by how I was treated by your managers at this establishment. I called your customer service with very little to no help. I will definitely be expecting a phone call to further discuss this matter. Social media will be my next post.

CHRISTOPHER P 
Clasificación:
5.0

The staff at this location is fantastic-Brooke, Memphis, and Mezan went above and beyond on the coldest morning of the year. They made sure the truck was ready and everything went smoothly. I always have a great experience here. I highly recommend it!

Tony M 
Clasificación:
5.0

El cliente no dejó un comentario.

James S 
Clasificación:
3.0

Have the vehicle’s windshield cleaned off in the winter time

WAYNE A 
Clasificación:
5.0

Everything was great and value priced!

Andrew C 
Clasificación:
5.0

El cliente no dejó un comentario.

RUSSELL Y 
Clasificación:
5.0

I rent from this location regularly and have my towing equipment installed on my vehicles here.

MARK M 
Clasificación:
5.0

El cliente no dejó un comentario.

kayla d  |  First Impressions 
Clasificación:
5.0

Very efficient operation.

KELLY Z 
Clasificación:
5.0

El cliente no dejó un comentario.

GREGORY B 
Clasificación:
5.0

Update on vehicles should be paramount. This could use improvement

HOLLY Z 
Clasificación:
5.0

El cliente no dejó un comentario.

CRAIG C 
Clasificación:
4.0

So i am only a few days into renting this storage unit. so far i like the facility. looks clean. but the extras that are supposed to make me confident in keeping my stuff there have left a lot to be desired. went in to drop some stuff off tonight Jan 13 at 830ish and there were homeless all over. the place stunk. the alarm was going off like crazy and the intercom didn't seem to reach anyone. so when looking for assistance is a waste of time. the keycards mean nothing people banging at both doors only to see one of them manage to get in when I'm the only person in the building. kind of scary. the bathroom that i needed on the weekend was a mess and according to the map there's a closer set but the doors locked with no label.

Dennis B  |  First Impressions 
Clasificación:
5.0

Great service, staff were professional and fast !!

SONYA C 
Clasificación:
5.0

The equipment had issue on the windshield wipers, only noticed a day later. This should be part of a checklist, since it's a security thing.

LEANDRO V 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris G 
Clasificación:
4.0

Process worked well. We did have to clear snow off the truck when we picked up, and it was around the building and not in the line up. Not a big deal but minor inconvenience

Kevin R 
Clasificación:
5.0

El cliente no dejó un comentario.

Keon L  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Frank G  |  First Impressions 
Clasificación:
5.0

A Great Customer Service Team At This Location They Made My Moving Easier With All The Supplies In One Location TY

Lillian K 
Clasificación:
5.0

Overcharged Visa debit by $180.00, I will contact Uhaul Monday. Wiper Blades unserviceable. Interior of windshield foggy needs cleaning

HOWARD L 
Clasificación:
4.0

I was very impressed by the representative (Christina? it was over 3 yrs ago so I'm not positive of the name) at Towerline Pl, she was so kind and very helpful, which is why I decided to go with U-haul. However that site was full and only offered outdoor options so I chose York St. Most the employees I have dealt with at York St were pleasant and helpful as well, though the staff seems to change fairly often.

BONNIE B  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Marrissa H  |  First Impressions 
Clasificación:
5.0

Everything was great, the service was fast, extremely friendly and above all, she was concerned about taking care of every detail and explained everything very clearly. A great worker!

JORDI P 
Clasificación:
3.0

El cliente no dejó un comentario.

TIMOTHY K 
Clasificación:
5.0

I have only had one bad experience with uhaul. That was 20 year ago. I enjoy using this service and will continue until I no longer need it. I still have one more move in the next year.

leona p  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

LISA B 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT F  |  Overall Experience 
Clasificación:
5.0

As always...Nothing to improve!

PAUL P 
Clasificación:
1.0

When I returned the car I gave the key to young dude so I asked if I can check the km of the car so I know the charges so he started the car and locked the door by pressing Lock and then leave the door open then he got of the cargo van and door was open so I hope on the driver seat and took a picture of the km but when I leave the car I just close the door while the key was in there! And he blame me but he is the one started the car and press lock and I losted 209.05 to unlock the car with lock smith team ! Horrible experience

AHMED A 
Clasificación:
5.0

The Ratchets on the tow equipment were very hard to operate due to non maintenance. A spray and wipe with lithium grease would be a lot better.

KURT E 
Clasificación:
5.0

Wonderful staff and service.

KURT E  |  First Impressions 
Clasificación:
1.0

Worst management and fraud in Fuel and pricing

AJAY K 
Clasificación:
5.0

El cliente no dejó un comentario.

Gerard M  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ROSS D 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS G 
Clasificación:
2.0

El cliente no dejó un comentario.

SHANE S 
Clasificación:
5.0

I really appreciate the excellent service at the 745 York Street U-Haul location. The staff are always knowledgeable and competent, making the rental process quick and efficient. It's a relief to know I can rely on them, even with my busy schedule.

Tony M 
Clasificación:
5.0

Despite the bustling atmosphere and the end-of-month rush, with numerous customers making purchases and reservations, the team delivered a smooth, quick, and hassle-free experience.

Tony M 
Clasificación:
5.0

El cliente no dejó un comentario.

EKENE O 
Clasificación:
4.0

You really have to slam the doors to close them. The padlock needs oil. I still haven't gotten my receipt.

GLORIA E 
Clasificación:
5.0

I am very happy with my experience. The storage locker was great, well lit, secure and the hours were very convenient. The only issue I have had is that recently there has been no carts available when I was picking up my belongings.

Larry C  |  Overall Experience 
Clasificación:
5.0

Services met expectations

OLIVER O 
Clasificación:
5.0

El cliente no dejó un comentario.

Glen L 
Clasificación:
2.0

It was really expensive, lower prices

TANGWENA L 
Clasificación:
3.0

Our code to enter did not work at first but they provided a swipe card which worked well.

Kevin R  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

donna c  |  Overall Experience 
Clasificación:
4.0

Pick up and drop off was smooth.

Kevin R 
Clasificación:
5.0

I had another great experience with U-Haul at 745 York Street, London, ON. I needed to make a minor adjustment to my order and reservation, and the team at this location made the necessary changes quickly and seamlessly. Huge thanks to Memphis, Brooke, and Mevan-you all made renting equipment an easy and stress-free step for my move. Your professionalism and helpfulness are greatly appreciated!

Tony M 
Clasificación:
5.0

El cliente no dejó un comentario.

GREGORY S 
Clasificación:
5.0

Everything was wonderful, clearly conveyed and was constantly checked up on to make sure I was okay.

CHRISTINE S 
Clasificación:
5.0

Very professional and polite to deal with. Very easy check in and check out…will definitely go back.

TIMOTHY C 
Clasificación:
5.0

El cliente no dejó un comentario.

Joan G  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY S 
Clasificación:
4.0

El cliente no dejó un comentario.

Thomas H 
Clasificación:
3.0

Very particular about the hours allowed inside facility. Once you get in trouble for w.e reason they feel the can use against you, it turns into limited access resulting in denying access to your unit due to having a job and not being allowed past 7pm. Was forced many times to come at inconvenient times to grab/drop off things that forced a rushed, frustration experience each time. Definitely picked on certain classes of tenants at this location.

Sandra C  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANSISS K 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANSISS K 
Clasificación:
5.0

All good and friendly service. Keep up the good work

JASON R 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott H  |  Overall Experience 
Clasificación:
5.0

I had a positive experience with UHAUL and the 745 York Street location. Memphis and Brooke were very helpful and the whole process went smoothly. All of the staff at this location are experienced with UHAUL and it is evident. I appreciate that working with this location is always trouble-free. Keep up the great work!

Yujie S 
Clasificación:
4.0

The vehicle return process, particularly return location using device location to start the process and being a hard stop in proceeding with the rest of the process, is problematic. It doesn't allow typing in the address, taking a photo of the return location or the like, in order to move on. It is not intuitive.

MURRAY E 
Clasificación:
5.0

Omg this experience was way beyond expectations. Amazing job.

Christopher M 
Clasificación:
5.0

El cliente no dejó un comentario.

HERNAN S 
Clasificación:
4.0

Wasn't happy that the location I originally made a reservation didn't have the equipment I needed but the app still allowed me to book there. This added many kilometers to my trip. The staff at this location are very quick and kind in service, and was able to help me get in and out quickly.

SHADDY A 
Clasificación:
3.0

Truck was out of gas, covered with snow and stuck. It took the girl more than 30 minutes to clear the snow around d the truck. Costumer service was good very friendly and helpful

REINALDO G 
Clasificación:
5.0

El cliente no dejó un comentario.

GREGORY S 
Clasificación:
3.0

When dropping off the rental equipment, the guy that was taken care of the vehicles told me I did not have to go in, but I wanted to go in to let them know of a few issues that I've already mentioned above and also with the gas, I pacifically showed the front desk, lady a picture of what the gas was at when I received it compared to what they try to say was in it and I even put more in it than that was in the actual original pick up so did not wanna get any charges for this but after a half an hour of leaving got charged $14. I did call over they did reimburse it back right away which was nice but with moving six hours of driving all that stress didn't need an extra added stress, especially since I went in and spoke to the lady at the front desk she should've made note of this immediately and spoke to the guy that was checking the vehicle in Instead when I called I got told to chill very unacceptable. This was the worst experience I ever had with you guys and if you look at my account, this is not my first time renting a U-Haul.

JOSHUA L 
Clasificación:
5.0

Nothing. Theresa was amazing to deal with

CHRISTOPHER S 
Clasificación:
3.0

Had very bad experience this time with u haul.. my truck wasn't clean. And moreover they changed the pick up location few hours ago. My original pick up location was close to my house and this location was too far. It was very inconvenient for me.

VATSAL B 
Clasificación:
5.0

El cliente no dejó un comentario.

Rob C  |  Overall Experience 
Clasificación:
5.0

Staff as great, friendly, awesome communication even with a very stressful lots of snow morning. Easy feeling being around them and getting my truck.

Cliff L 
Clasificación:
4.0

El cliente no dejó un comentario.

EVBOSAWARU U  |  Overall Experience 
Clasificación:
5.0

The UHAUL location at 745 York Street always goes above and beyond. ALL staff are friendly and knowledgeable and always provide solutions to any issues. Thank you, Teresa, for managing your facility so well and thank you for always providing the best service.

YUJIE S 
Clasificación:
5.0

An excellent experience from start to finish!! Staff very friendly, polite and helpful. Facility very clean and secure. We had rented a trailer, purchased supplies and rented a locker. Very easy and seamless process. Will definitely recommend, and come back.

Heather S  |  Overall Experience 
Clasificación:
4.0

The tracks on the door need greasing and the doors required several slams to close.

GLORIA E 
Clasificación:
4.0

El cliente no dejó un comentario.

NIMESH P  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Alexander M 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONY O 
Clasificación:
5.0

Nothing! It was easy!

PHYLLIS A 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANSISS K 
Clasificación:
5.0

The customer service was great, the young lady (with braces) didn’t catch her name did a fantastic job.

GLEN L 
Clasificación:
3.0

Somehow there was a mix up in the booking of my truck. The person who I spoke to informed me that I was late (even though I still had almost 24 hours left of rental time) and was extremely rude to me on the phone. I ended up calling the Hamilton office and they sorted everything out for me. Upon dropping the vehicle off, the person who dealt with me was polite and courteous, and being a female, I know for certain that she was a different person than the male I dealt with on the phone.

DOUGLAS T 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH Q  |  Overall Experience 
Clasificación:
5.0

Very easy process and super efficient. I have had reason to rent from UHaul several times this year and it has always been an easy process. Gracias.

MARTIN A 
Clasificación:
5.0

El cliente no dejó un comentario.

CLIFF L 
Clasificación:
3.0

Customer rep who checked us in wasn't pleasant and unhelpful. She made an already stressful move more stressful. Also get more dollys at this location. I had to drive to Clarke Road and rent one there. They were very pleasant and helpful and accommodating at The Clarke Road location.

Casandra W 
Clasificación:
4.0

there was a lighter left in the truck but other than that our experience was great!

Gateway C 
Clasificación:
5.0

Large moving and storage rental operation. Easy drop off and looks like an excellent place to find the rental you need.

Wayne L 
Clasificación:
5.0

El cliente no dejó un comentario.

Doug H  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREW K 
Clasificación:
4.0

El cliente no dejó un comentario.

WILLIAM D 
Clasificación:
5.0

El cliente no dejó un comentario.

PRZEMYSLAW S 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter V 
Clasificación:
5.0

I'm grateful to have had my belongings safely stored and temperature controlled in an environment without pests or bugs while waiting for my new home. Thank you, so very much!

patricia h  |  Overall Experience 
Clasificación:
5.0

Great customer service!

AMY C 
Clasificación:
5.0

The plastic bags I purchased from U-Haul to cover my mattress and box springs were too thin and were prone to tearing which they did during my move. If I am to spending the money on these items they should be thicker so I can reuse them and they won't tear during move. The pad lock provided with my vehicle was not operational and did not lock properly which left my valuables open to theft.

LUCAS M 
Clasificación:
5.0

Great location and great staff!

Yujie S 
Clasificación:
5.0

El cliente no dejó un comentario.

patricia s  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tony C  |  First Impressions 
Clasificación:
4.0

I am an habitual costumer and I’ll always.

FREDERICO B 
Clasificación:
5.0

The management and staff are 100% every time I use this location. Thank you for your continued great service Teresa and staff!

Yujie S 
Clasificación:
4.0

El cliente no dejó un comentario.

Cyrus K  |  Overall Experience 
Clasificación:
1.0

Had my original pickup location changed to the complete opposite side of town. Truck wasn't at that location and we were forced to pickup at another location the morning of with no notice because someone else returned the truck to the wrong destination. There were multiple vans waiting outside the location I went to and was given horrible customer service. I was told I would receive a $50 "reservation guarantee" that would be refunded after 3-5 business days and 2 weeks later I've still not received that refund and I've been told I need to wait even longer for "upper management" to "reach out" and adress the situation. This whole thing could've been avoided if 1. my pickup wasn't changed, 2. i wasn't forced to drive across town due to someone else's mistake and 3. if the $59 was just taken off the bill then and there instead of being some bullshit retroactive refund. Do better, Uhaul. When this is the only real self moving option people have, your service shouldn't be this abysmal. Oh and when you use the online chat feature they'll end the chat on you when you're trying to respond. Waste of time.

STEVEN H 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew B 
Clasificación:
5.0

Late drop off, no customer interaction

WAYNE A 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY S 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES O 
Clasificación:
5.0

Start to finish, the service was fantastic. London to Gatineau I was met with friendly staff. The equipment was in great shape. Extremely smooth experience.

Jeremy L 
Clasificación:
5.0

El cliente no dejó un comentario.

Raimundo R  |  Overall Experience 
Clasificación:
4.0

There is a washroom issue and some insects around the facility. In my above review I would add well maintained, just not clean. This is not a reflection on the employees or the company. It seems some of the renters do not have respect for the facility, others people, (or even themselves).

EVBOSAWARU U  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew S  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Marc L  |  First Impressions 
Clasificación:
5.0

I loved the fact that the first month was free and I also loved that you could pull right into a secured dock. This was super handy. The facility was clean and well maintained.

deborah b  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Fenil R  |  Overall Experience 
Clasificación:
5.0

Literally this storage unit saved me and everytime I talked to staff I was always so impressed with how friendly everyone is

Tavleen D  |  Overall Experience 
Clasificación:
3.0

The exterior of this location is COVERED with people behaving in criminal activity. There is open drug use constantly and petty criminals eyeing up all of your stuff. The staff here are excellent but the property is brutal. I think you need to hire more security guards. It was very intimidating being around this much crime.

MATTHEWBT S  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Angelo R  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kayla B  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

athira s  |  Overall Experience 
Clasificación:
5.0

I've used U-Haul for years for all my moving & storage needs. They will always be my go to during any move or storage.

Carey T  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

marty c  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarah B  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

beatrice f  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Frank R  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Carlos S  |  Overall Experience 
Clasificación:
2.0

First of all, I had trouble understanding the move in process, and the staff member did not clearly explain how to get into the storage area. I went back to the office three times before she helped me get in by walking me through the process. The washrooms were disgusting and smelly, and there was no toilet paper. In the few weeks I used the storage unit, the washrooms were never cleaned, repaired or restocked. We also had a problem locking the door one time. The office staff wanted us to move everything out to a different unit! Luckily I asked if there was someone who could just fix it. They called for maintenance and the latch was quickly fixed after that. Your staff should be better trained to handle these problems. While I was waiting at the counter for a resolution, a customer was having a dispute with another staff member, and it was being handled very unprofessionally. It was upsetting to me. Finally, when I wanted to empty my unit, there was another lock and a tag on it saying that I hadn't paid. This was supposed to be a "free" unit for a month! I had to call someone to come and take the extra lock off. She said that they had lost my account information! I was pleased with the storage unit, and it helped me with my move, but I would hesitate to recommend this location to anyone.

Joanne G  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Mustafa M  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jiayuan Z  |  Overall Experience 
Clasificación:
5.0

I was amazed by how clean and modern the facility is. Friendly orientation as well

Jason M  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

patricia s  |  Overall Experience 
Clasificación:
5.0

Friendly staff, good service and well organization 😊👍

lina p  |  Overall Experience 
Clasificación:
1.0

We had lots of loads going towards the storage unit that they gave us. It was already taken. This happened three times in a row. They kept giving us storage units that were taken while we were trucking around loads of material throughout the facility. We finally found one. But it took about a half an hour.

Ben K  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Taylor W  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

frank g  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tim R  |  First Impressions 
Clasificación:
5.0

Excellent customer service. Very helpful.

ELLEN M  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Randa F  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

PAOLA B  |  First Impressions 
Clasificación:
5.0

The lady I dealt with was extremely helpful and went out of way to accommodate a ground floor unit. Booth locations in London that I've used have been excellent. York st and Clark rd. Locations. I'd be happy to recommend the two locations I've used to someone who needs your services. And I will be a repeat customer.

ADAM S  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

patricia s  |  First Impressions 
Clasificación:
5.0

I would have liked the access hours to go to 11PM or midnight. Also, some sort of warning or announcement that the building is now closed and the outside doors will lock behind you. It is an amazing facility and the staff is very helpful and nice to my kids. I very much appreciate your services to during this transition period for me and my family!

JAMES C  |  Overall Experience 
Clasificación:
5.0

Brook did a great job setting up our account. Friendly and knowledgeable. Thank you. The unit itself is amazing. So clean and perfect size for our requirements.

Lloyd M  |  First Impressions 
Clasificación:
4.0

The access card sometimes didn't work , extra time needed to seek help. Thank you, really good . Appreciate

Tsering C  |  Overall Experience 
Clasificación:
2.0

Not having outside access is a pain so I moved to another location , and your staff was really rude

ROY M  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Helene D  |  Overall Experience 
Clasificación:
5.0

All the staff members I came in contact with were very friendly and nice. This is a GREAT place to rent from. I would highly recommend. Thank you to ALL the U-HAUL staff members. Keep up the excellent customer service.

Rose M  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy C  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Musharaf M  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Melissa M  |  Overall Experience 
Clasificación:
5.0

This was a very clean facility. There were security cameras which were monitored when staff were present. The staff were very helpful.

RANDALLM T  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Angie S  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jim A  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Reina R  |  Overall Experience 
Clasificación:
4.0

The only problem was the number of people from the street that were inside the building that did not have storage unit.

MAYURDHVAJSINH G  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Doug H  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

DEREK C  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

David P  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANSISS K  |  First Impressions 
Clasificación:
1.0

Won’t allow me to retrieve my passport an sold my unit after we had a payment negotiation

tammy C  |  Overall Experience 
Clasificación:
5.0

The staff at the Western Fair U-Haul were exceptionally helpful and friendly.

Sarah M  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

adele c  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Terry O  |  First Impressions 
Clasificación:
3.0

Would have preferred a ground floor space since the elevator is so small for large items!

Paul M  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Emmanuel E  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Maged G  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Koby A  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

luis h  |  Online Move In 
Clasificación:
5.0

Teresa and her team were fantastic everytime I spoke with them. I rented a unit for a couple of months recently and had previously rented trucks and trailers. Each time, super service. Thanks Team York Street.

SUZIE B  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen C  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

George V  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Sarah S  |  First Impressions 
Clasificación:
5.0

Clean and accessible. The staff were very helpful and responsive.

Sarah M  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

jessie b  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Austin S  |  Overall Experience 
Clasificación:
1.0

Manager is rude!

MICHAL K  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Randa F  |  First Impressions 
Clasificación:
5.0

Teresa was very friendly and answered all my questions. Would recommend friends and family. The staff goes over and above to make sure you have everything you need for moving or putting things in storage.

jessie b  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jim A  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

GRANTW D  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Carey T  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kwok C  |  First Impressions 
Clasificación:
2.0

In which the whole bases for Our contract, Your revenue, and Our need to protect with Advanced Security protocol, insurance policy covering $5000, a nightly Security(Who can't get in the building?!), Locks are all under Company supply…. Yet my items have not been returned to me in the same manner I left them. Thousands of dollars and efforts have been displaced. It is disappointing on top of that is having to then pay $275~ for 1 month of storage and not get the same value from the business. Staying calm is the best way to get to the heart of a issue but there needs to be the engagement level from staff that are looking to represent the customer first, the logic and care behind the interactions, and then the name of which you work for.

Nathaniel A  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

LIAM M  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa O  |  Overall Experience 
Clasificación:
4.0

We had some minor issues and the team at the York location in London were amazing to deal with. Professional and very helpful! Would recommend.

Taylor B  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

darrell t  |  Overall Experience 
Clasificación:
5.0

The staff are the best I've experienced in London, always friendly and easy to book with and always lots of selection of rentals. Very clean eveytime I visit.

darrell t  |  First Impressions 
Clasificación:
5.0

Great having climate controlled storage unit

Cheryl R  |  Overall Experience 
Clasificación:
5.0

Highly recommend

leon w  |  Overall Experience 
Clasificación:
5.0

Great work Keep it up

Jerin J  |  Overall Experience 
Clasificación:
5.0

Very like it

Cecille T  |  Overall Experience 
Clasificación:
5.0

Thank you for Making moving so easy

Shelagh W  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Christine H  |  Overall Experience 
Clasificación:
5.0

The staff was very helpful to me in every way possible, office very clean staff was very helpful , I highly recommend it.

leon w  |  First Impressions 
Clasificación:
5.0

I am very happy. I am still a customer as I still have a unit.

steven k  |  Overall Experience 
Clasificación:
5.0

My experience for eight months was awesome. The front desk and help was always available and very courteous. Would recommend it to a friend and thumbs up to the staff there at the facility. Cheers, Dave .

David C  |  Overall Experience 
Clasificación:
2.0

Due to the ongoing harassment from the manager of the site after doing everything asked of me to clean out and downsize which she quoted me on and then gave me a hard time through many emails and was ignorant throughout the process. Still has not been resolved Another employee was handling everything and seen my unit was cleaned out and put into one unit to downsize and confirmed it in person and then I was harassed again from the manager.

robert g  |  Overall Experience 
Clasificación:
5.0

Moving into storage was easy and carts provided was awesome

Cheryl R  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

NATALIE B  |  First Impressions 
Clasificación: