El cliente no dejó un comentario.Robert S.
Customer Reviews for U-Haul Moving & Storage of Westbelt
Houston, TX 77074
(24 hour access - outside units and designated interior halls only)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 7/4/2022: 7:00 a. m. - 5:00 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Almacenamiento de bote
- Almacenamiento de RV
- Almacenamiento de vehículos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Muy buen servicio y muy grandes los Storage estoy bien satisfecho con lo que estoy rentandoDANILO B. | First Impressions
El cliente no dejó un comentario.Bahrat G. | Overall Experience
El cliente no dejó un comentario.joseph o. | First Impressions
I lost about $20.000 tools and equipments, Due to unsafe condition at UHAUL facility. These lost equipments got with anyone walk and claimed their storage was broken with out taking a note what they picked from uhaul. No responsibility what do ever!!!!!!!!KARIM M. | First Impressions
El cliente no dejó un comentario.chandler G.
Friendly arthmostphereTitilole C. | First Impressions
Great service overall!kimberly M.
Marty is the best Manager of any facility we have worked with over my many years.John H. | Overall Experience
The employee that helped me out was great!David H.
Nice peopleJohn B.
El cliente no dejó un comentario.John B.
I was not told the 10-foot truck had no ramp when I reserved it.Bob H.
Office staff (ladies) were very nice, and very professional.Vivian W.
the man at the counter was courteous and knowledgeable all cost were explained up front so there were no surprises. I will come back when I need a truckDouglas R.
El cliente no dejó un comentario.Cimire N.
This is a major concern for me since I'm big on safety. Please upgrade your trucks fleet headlights from halogen bulbs to HID's or newer. I had a very hard time driving the truck at night.Jermine J.
Put a sign up that says rental office here.Bryan C.
El cliente no dejó un comentario.Ruth R.
El cliente no dejó un comentario.mario S.
El cliente no dejó un comentario.Tyler R.
El cliente no dejó un comentario.Keyvin M.
The check in process was extremely professional and quick.Tim W.
Truck smelled like stale cigarette smoke. The A/C knocked out 30 miles down the road. The front tires were almost bald on the outer sides, suggesting an alignment or front suspension issue.John C.
El cliente no dejó un comentario.BRITTHANY J.
My catalytic converter was stolen along with others in my building. Security not that great. The GFCI plug for my unit was weak and tripped frequently leaving me with dead batteries on more than 1 occasion. The floor in building "H" was always dirty. Staff was friendly, but not always helpful.RICHARD S. | Overall Experience
El cliente no dejó un comentario.Michael D. | Overall Experience
Extraordinario servicio al clienteAnita O. | Overall Experience
Mr Martin answered my call and question promptly. The location is very clean, well kept and a safe facility. This is my 2nd time using this location. I highly recommend it to anyone location for a storage unit.Raymona P. | Online Move In
El cliente no dejó un comentario.Brandon H.
Staff was informative & helpful.mario B.
El cliente no dejó un comentario.ROXIE N. | First Impressions
NEVER AGAINShehu S. | Overall Experience
The management has always addressed any needs and understands emergencies or special conditions. We have used nearly 20 yrs off and on. Mostly on.ALTON A. | Overall Experience
Everything was good.Eber Z.
The movers were timely, fast, nice, and moved everything carefully and thoroughly. I plan on using them for my next move!Jared E.
El cliente no dejó un comentario.Myra J. | First Impressions
El cliente no dejó un comentario.Ingrid R. | First Impressions
Extraordinario servicio al clienteAnita O. | First Impressions
Excellent servicioArly S. | First Impressions
The staff responded very professionally to the fire. We are thankful for the assistance in clearing out our unit, repacking items and finding a new location for us.THOMAS J. M. | First Impressions
El cliente no dejó un comentario.WALLACE C. | Overall Experience
Amazing customers customer service. On locaton on MEYERLAND & BISSONETTE.!!!!!!! Hands down !!! BOTH LOCATION...JANETTE G. | First Impressions
El cliente no dejó un comentario.ERIC T.
El cliente no dejó un comentario.Vera S. | First Impressions
Rodney Willis and Julia Hall were very kind and helpful during my frustration of not knowing how or where to get my reservation since I was told that my reservation wasn't found in the system but a special thanks be to to ms. Julia Hall who happened to be the God sent to rescued me from my stress and all further stress concerning storage findings. The best customer service ever. Thanks Julia Hall Rodney WillisFLORENCE T. | First Impressions
El cliente no dejó un comentario.LaJuana H. | Overall Experience
Great customer care and manager very helpfulCLEMENT O.
El cliente no dejó un comentario.JESUS S.
El cliente no dejó un comentario.Johnna H. | Overall Experience
El cliente no dejó un comentario.Terrance M. | Overall Experience
El cliente no dejó un comentario.DOROTHY H.
El cliente no dejó un comentario.Christina A. | First Impressions
Keep Marty the manager and his wonderful staff. They were so friendly and efficient and fast.TAMMENIA F.
El cliente no dejó un comentario.Jeanette S. | Overall Experience
Over chargesAKEEL A.
One of the cleanest facilities I've seen. Staff wants to make sure customers are satisfied. Very well run business.ROBERT R. | First Impressions
El cliente no dejó un comentario.Quentin S. | Overall Experience
they space and is small wha the toll youCARLOS P. | Overall Experience
El cliente no dejó un comentario.Johnna H. | First Impressions
HORRIBLE CUSTOMER SERVICE. They put me on ealert when I paid my past balance, and was rude and told me I had to pay a balance I already paid. WOULD NOT RECOMMEND!!!!!!!ayannah P.
El cliente no dejó un comentario.MARLON H.
Martin did an amazing job and was very helpful. He is the reason i will continue using this businessThe West C. | First Impressions
El cliente no dejó un comentario.BOBBIE D.
El cliente no dejó un comentario.PEDRO D.
El cliente no dejó un comentario.Perpetua Chika E. | Overall Experience
Very thankful for the help from Linda. She was very friendly and helpful. Answered all my questions and concerns. She really took her time with me and didn't rush, went over everything with me which I'm very thankful for. This is my first time renting a truck and storage, she made the process really smooth and easy! Thank you for your help Linda!Jackeline C. | First Impressions
Marty was extremely helpful... very customer oriented . Awesome facility professionalBRIAN KEITH M.
El cliente no dejó un comentario.Anabel C.
El cliente no dejó un comentario.Alsuay S.
El cliente no dejó un comentario.amin a. | First Impressions
El cliente no dejó un comentario.MATTHEW K.
Staff always friendly and facilities always clean and well kept.Reginald H. | First Impressions
Some clothing and all of my pots were ruined. I don't think the temperature was set at a decent temperature. There is no reason my items should have been ruined! The staff was nice and helpful.KIM K. | Overall Experience
Came in with no wait time, fast and easy to get what I needed. Very excellent customer service from Linda. Explained everything that I needed to know and was very helpful.Qui N.
Need interior camera monitoring of enclosed areas. You did have a break in of my unit and others in my enclosed building and exterior cameras were inadequate and no interior cameras. Really bad when we are told that facility is monitored and secure.Bobbie d. | Overall Experience
El cliente no dejó un comentario.sonya P. | Overall Experience
El cliente no dejó un comentario.HERMAN M. | Overall Experience
El cliente no dejó un comentario.Eniquecwa S.
El cliente no dejó un comentario.MORLENE P.
The storage unit had rodents. Although the facility looked well kept on the outside another form of repellent should be usedSonia M. | Overall Experience
All personnel was very nice and professional. Have always used this location and will continue to do so. Great service!JANET F.
El cliente no dejó un comentario.RUTH B. | Overall Experience
Looking forward to increased security efforts and increased number of video cameras. Is license plate reader working yet? I checked other storage lots within 10 miles and this one was the best choice for covered parking and security.richard r. | First Impressions
El cliente no dejó un comentario.Michael D. | First Impressions
El cliente no dejó un comentario.SUIXIAN L.
El cliente no dejó un comentario.DAVID F.
El cliente no dejó un comentario.letha j. | Overall Experience
El cliente no dejó un comentario.MICHAEL D.
The truck was returned before time but we still got a charge of 20.00SHELAY D.
I have stored my RV here for several years. During hurricane Harvey I also had 2 small storage units rented. On 9/30/21 my RV was stolen in broad daylight at 17:45. Culprit was able to access the lot by tailing in on another customer's access code. On exit with my RV in tow, the gate was locked and he forced his way out, damaging the exit gate after he destroyed my hitch lock. Staff contacted me quite promptly, but security cameras lack range and resolution to be truly helpful. I recommend that additional video cameras be added to the system, perhaps a license plate reader/camera would be enough to read the vehicles of all those who come and go at all hours at this storage. I will be willing use this storage facility with more confidence when the security is upgraded to help out the excellent staff here.RICHARD R. | Overall Experience
El cliente no dejó un comentario.DINH P.
El cliente no dejó un comentario.TAOYE D.
El cliente no dejó un comentario.Rolando E.
El cliente no dejó un comentario.Madhavadas N. | Overall Experience
BuenoANTHONY S. | First Impressions
The staff was very informative and explained everything. Also, they were helpful in advising what purchases I would need to make things move smoothly. Glad I chose U-haul.Jeanette S. | First Impressions
El cliente no dejó un comentario.Terrance M. | First Impressions
El cliente no dejó un comentario.RONALD EUGENE D. | Overall Experience
El cliente no dejó un comentario.Wardell B.
El cliente no dejó un comentario.ALEXIS B.
Ridding on the truck is like been on horseback. The break makes some ugly sounds and the engine is not efficient. It consumes gas's; might need servicing.OLUKAYODE JELILI O.
For the rain on Friday all my things were wet the equipment had holes in the ceilingCLAUDIA V.
El cliente no dejó un comentario.Alexis A.
Staff was friendly and helpful.NATHAN M. | First Impressions
El cliente no dejó un comentario.BENJAMIN I. | Overall Experience
Very impressed with the warm reception and did not realize that this location was that big. The grounds were amazingly clean and very well kept. Service was amazing, kudos to managerTomasa R.
The customer service was amazing!REBECCA D.
The people here are so understanding it's seems unreal ! Great Job teamTroinisha G.
El cliente no dejó un comentario.Ana B. | Overall Experience
The staff Brian Kelly are very helpful and friendly. Excellent customer service Bryan. Thank you so much for your help.Delia N. | First Impressions
let them keep up the good workOSOGHO I. | First Impressions
Everything was great. My One-way move went off without a hitch. Customer service attendants was very helpful and curious .Deborah V.
I've considered storing me belongings with other facilities but when you are doing business with a staff that knows their customers by name; Safe; low staff turnover; facilities very clean and the worry free "first month free" U-HAUL is my go-to for storage, Thank U-Haul! Linda and all the staff at Southwest/Beltway are AmazingDEBRA B. | First Impressions
El cliente no dejó un comentario.Mohammad H.
Todo bien gracias.WILFREDO C. | Overall Experience
Found exactly what we were looking for. Check-in was quick and easy.BECKY S. | First Impressions
The personnel who attended to me was pleasant, friendly, and very helpful.Motunrayo O.
El cliente no dejó un comentario.mark l. | Overall Experience
El cliente no dejó un comentario.Erica F. | Overall Experience
El cliente no dejó un comentario.Bertha B. | Overall Experience
El cliente no dejó un comentario.BASRI M.
El cliente no dejó un comentario.Nelly E.
El cliente no dejó un comentario.JOSHUA D. | First Impressions
El cliente no dejó un comentario.Ana B. | First Impressions
Wonderful staff and very helpful.Sophia B. | First Impressions
El cliente no dejó un comentario.SOPHIA B.
That customer service not honesty they over charged me $20 for overnight although I drop it before they close before 7 PM but the recheck it in until the next day morning and they end up charging me $20OSMAN A.
El cliente no dejó un comentario.TOMEKA C.
There was a rep that was very rude and very unruly and I recommend he should be fired immediately because I rented the truck and I returned in perfect shape but the customer service was horrible and i would never go to that branch again so please look into it thank you and God blessOlugbenga A.
Muy excelente para mi necesidad y productividad y sobre todo la persona que nos atendió fue muy excelente persona muy profesional tapita y muy amable una atención excelente muy profesional en su trabajo muy destacado y muy limpia sobre todo en su aspecto muy amable y destacada se merece un ☺️💯Olga O. | First Impressions
El cliente no dejó un comentario.Lydell H. | First Impressions
The overhead was dirty inside the truckJESSICA W.
Great jobClotilde S.
El cliente no dejó un comentario.Oscar P. | First Impressions
El cliente no dejó un comentario.Zakiyyah D.
The person was rude and blamed us for things we didn't do. She claimed the truck was dirty. It was that way when we picked it up. Then griped about the balnkets not being folded. We didn't even use the balnkets.kenneth S.
Négatives: No 24 hr access for one unit. A fee for 24 hr access to the second unit.MIKE C. | First Impressions
I had a great experience at this location, because I had an awful experience at the Buffalo Speedway location and Hwy 90 location. Thank you to the gentleman that assisted me even after hours, it was greatly appreciated. I will use this location in the future and recommend to others.SCARLET S.
Service was great! Good attention.Maria G.
The front desk agent was helpful and assisted me with my storage needs.Lundria P. | First Impressions
El cliente no dejó un comentario.THOMAS C.
The Staff were Exceptionally Kind and went above and beyond. Super Professional.TYRONE P.
El cliente no dejó un comentario.Abbigail P. | Online Move In
El cliente no dejó un comentario.Hamza K. | First Impressions
El cliente no dejó un comentario.Arvell P. | Overall Experience
Clean, secure, and well lit. I would definitely rent here again if the occasion arose.Larry D. | Overall Experience
LOWER THE MILEAGE RATEEDWARD JR K.
El cliente no dejó un comentario.raheem s. | First Impressions
I am 71 year old widow living on Social Security and have to carefully budget my expenses. When I decided to move from Houston Texas to Lubbock Texas to live with my daughters family, a friend told me that U-Haul now had a moving and storage plan much like the Pod system. So I phoned U-Haul in the later part of 2020 to inquire about the moving boxes, storage and shipping to my new home. The services and costs have been misrepresented every step of the way and I have spent no less than 2 to 3 hours on hold each time I attempt to phone and clear up a mis-representation of service and costs. The initial upfront communications were great and They assured me that they would be with me every step in the process....When I inquired about how many boxes I would need to store and move my 3 bedroom, 2 bath home. I was told that each box will hold a one bedroom apartment full of furnishings, so 3 boxes should suffice....after giving away over half of my furnishings it still required 5 boxes! At the end of packing I had to give away several more pieces of furniture that I really had intended to keep, but could not justify renting a sixth box. I was given a price of $ 59.95 per month for each box stored and $1,779.85 to move to my home in Lubbock. I asked how much notice I needed to give for the move and they said 24 hours was sufficient. Because of the additional number of boxes, the box storage went from $179.85 per month for a four month period to $299.75 per month, which is $479.60 more than I had budgeted for the four months. When I was ready to move, I phoned U-Haul to give them more than a 2 week notice for the furniture delivery vs the 24 hours that I was told was required. I requested the delivery for April 21st. They phoned me back to tell me that April 27th was the soonest they could deliver! They also gave me a price of $2,120.00 instead of $1,779,85 that I was quoted! I spent at least 2 hours a day for 3 consecutive days on hold....on the phone trying to reach U-Haul customer service...I finally got in touch with Marty at the local U-Haul. He called back the next day and in an attempt to rectify the situation, he changed the delivery charge back to my quote amount.....but then I discovered that the boxes were only delivered to the U-Haul facility in Lubbock and once there, I had to hire additional movers at a cost of almost $1,000 to deliver to my home. To compensate me for U-Hauls failure to advise me of this, he refunded one months rent to me ($299.75) which seemed fair. My my next months rental payment was to be due on the date of my delivery (April 27th) which I should not owe as I was having it delivered that day. Yet the Lubbock U-Haul facility changed my credit card $59.95 per day for the additional 5 days that they could not accommodate my requested date, even I was told a 24 hour notice was sufficient! I do not feel that I should be penalized the 5 day rental due U-Hauls failure to follow through on their promises and not advise me of the additional approximate $1,000 cost to deliver the furniture. I spent over 3 hours yesterday attempting to speak to someone about this and when someone finally answered, he said I realize your time is important and I can't help with this, so I am going to transfer you to the dispute resolution department.....then on hold for another 35 minutes. When some answered, I asked if this was the dispute resolution department and she said no, I need to transfer you to customer service. I was really getting upset and told her That customer service is who transferred me to her. She said, I am so sorry, let me try this....transferred me to another department....on hold for another 20 minutes. By this time, I am irate and asked him if he was in the dispute resolution department and he said no. I almost lost it! I started telling him my plight rather loudly (no curse word involved) and he hung up on me! I respectfully request a resolution to this matter....to have the 5 days of rental in Lubbock refunded and at least half of the cost of the movers from U-Haul to my home. The total for the movers was $996.95. So I believe a total of $798.20 would be fair compensation. Leaving me still with extra cost of almost $ 500.00, not including the hours of time and undue stress attempting to reach someone at U-Haul to get this issue resolved. In my opinion, this was not a misunderstanding on U-Haul's part, but rather a total mis-representation of services and failure to inform me of all additional steps and costs involved in the move. I prefer communication by text or phone call, as I receive so many emails that it could get overlooked. Regards, Patricia Cantrell Phone: 713-502-9955 Email: email@example.com 1803 Atlanta Avenue Lubbock, Texas 79416patricia C.
10515 southwest Highway in Houston great location very understandable the location at 11300 the worst rude customer service lady dont go there unless you want to be talk at I had updated my time for pick up system sent a confirmation i showed the confirmation # she still saying my system is already updated I had to hold my fiancÃ© back.MONICUE L.
El cliente no dejó un comentario.Robert B. | First Impressions
El cliente no dejó un comentario.SHEILA B. | Overall Experience
GREAT CUSTOMER SERVICE OFFERED BY MANAGER MARTI AND STAF. i HIGHYLY RECOMEND THIS SITE.DAVID F. | Overall Experience
El cliente no dejó un comentario.TIM C. | Overall Experience
El cliente no dejó un comentario.Leah E. | Overall Experience
El cliente no dejó un comentario.RYAN F.
El cliente no dejó un comentario.ALEXANDER R. | Overall Experience
El cliente no dejó un comentario.KARION W.
El cliente no dejó un comentario.Tabitha B.
Very helpful and very CurtisArvell P. | First Impressions
Very niceJulie M.
Just keep up the good workIRVIN D.
El cliente no dejó un comentario.Douglas H.
El cliente no dejó un comentario.Liliana A.
El cliente no dejó un comentario.CLAUDIA M.
They did not offer a free credit towards my unit as I was told by email I had.BOBBIE D.
Extraordinario servicio al clienteEDDIE W.
Martin and the staff are fast ,friendly and very professional... Wonderful experience will definitely use them in the near future!!!!Brandon H. | Overall Experience
El cliente no dejó un comentario.LATONYA F.
The staff was very friendlyFELECIA J. | First Impressions
El cliente no dejó un comentario.Marcus L.
Martin and his team is awesome!!!ZAVERIE H.
El cliente no dejó un comentario.CHARLES P. | Overall Experience
Martin and the staff was always very friendly and very helpful.Zaverie H. | Overall Experience
I must say that The staff was great and always helpful and professional. I would surely recommended to family , friends and anyone that is in need of storage space.Charles G. | Overall Experience
El cliente no dejó un comentario.chalondria j. | Overall Experience
The Staff at the 10515 Southwest Fwy Houston Texas location were very courteous and professional. A special shoutout to Ms. Linda, she was very kind and caring she allowed me to save some items in the location's personal storage for a few hours the day my lease ended because I couldn't fit it in my car and the location was closing for the day. The next day I came and retrieved my items, I was very grateful for that kind gesture.KOFI A. | Overall Experience
The Manager was great. Thank you so much for the help.SAMUEL M.
This team is awesome! I was going to go with a different storage unit and came to pick up a rental truck. The team politely tried to sell me to go with them instead without being too pushy. They let their personalities, quality, and good prices do the work for them. I ended up switching to them and it was a great experience. Keep it up!CHELSEA G. | Overall Experience
Good customer service! Thank you.ROY H.
I had issues with the electrical circuit. I was told to change it . And get more powerful cord . Still no hot . . Finally Uhaul realized it was their outlet . IT was changed . Worked for 2 wks great . Then quit again . I ended up plugging into the next outlet next to me . Worked perfect . I only needed 5,hrs of electricity . To much of a hassle . But the personal was great at Helping get issues resolved sylvia s. | Overall Experience
Great serviceDely A. | First Impressions
The guy working was really nice and helpful but the woman was extremely rude and treated me like I was stupid for not standing behind the but the reason I wasn't is because the other customer was not standing in the correct spot and I was trying to keep a 6 foot distance from the other customer. Sh motioned at me and basically said don't you see this big protective screen. Like I was stupid. One of the rudest customer experiences I have had. I work field management for a major retailer and I can tell you this if that happened at one of my stores I would have let her go on the spot. Keep in mind that was the first thing she said to me so there was no interaction previous that would have warranted that kind of response . Hope she learns from this and learns to treat people better.Kristl L. | Overall Experience
El cliente no dejó un comentario.Jina J.
Ms. Linda was an awesome representative for Uhaul, very professional, and friendly. I will truly miss her smile and caring personality.Crystal B. | Overall Experience
El cliente no dejó un comentario.BENJAMIN. I. | Overall Experience
El cliente no dejó un comentario.CHARLES K. | Overall Experience
El cliente no dejó un comentario.JERRY B. | Overall Experience
El cliente no dejó un comentario.Lois T. | First Impressions
El cliente no dejó un comentario.Ream B.
Your facility although nice is twice as expensive as others in the area. Therefore would not recommend to others.NIZAR K. | Overall Experience
The staff helped me in the rain!Patricia M.
excellent staff to deal with. Thank YouAMINMOHAMED L.
El cliente no dejó un comentario.Chelsea W.
El cliente no dejó un comentario.Julie S.
Eager to be of assistance and very helpful with getting the right size unit for items arriving from out of town.Bobbie d. | First Impressions
El cliente no dejó un comentario.manuel c. | Overall Experience
El cliente no dejó un comentario.KARESSA C. | First Impressions
El cliente no dejó un comentario.pam e. | Overall Experience
The sales associate was friendly , knowledgeable , and very patient . Gracias.sylvia s. | First Impressions
Had my RV stored here for 3 years. Mostly a good experience. Would have preferred 24 hour access at no additional cost.Thomas D. | Overall Experience
El cliente no dejó un comentario.Adrienne G. | Overall Experience
El cliente no dejó un comentario.dianna t. | First Impressions
I wish to bring to your attention that I moved out of the storage on5/29/2020 and not 6/25/2020 as indicated in your rating surveydaud b. | Overall Experience
El cliente no dejó un comentario.rosie j. | First Impressions
El cliente no dejó un comentario.Broderick A. | First Impressions
They had to right to tow my cars during this pandemic if my unit came with two parking spots i don’t understand how i am not allowed to park cars there now i have lost two of cars & cant afford to get them out with during not able to work at this timetyler s. | Overall Experience
Good customer serviceRoy C. | First Impressions
I had a relaxed, friendly and thorough experience during my rental procedure. Thanks for the Welcome! Anibal AmbertAnibal A. | First Impressions
very friendly personal and everything was so easy.Carlos R. | Overall Experience
I didnt like they way the workers yelled at me infront of other customers for a ant size thing ...form that point I lost all respect for this locationsteve p. | Overall Experience
The staff is amazing , very knowledgeable of the job, policies and procedures and the location is Immaculate! Thank you guys very much! Return customerDEBRA B. | First Impressions
Very unprofessionalRoland F. | Overall Experience
The lady was very slow every time i went in there for somethingLeah B. | Overall Experience
Was a great and easy process. I really appreciate the employees you have working at the Westbelt location.mathew c. | First Impressions
Staff was ALWAYS helpful and polite .Walter T. | Overall Experience
Would appreciate if they be more friendly less with the attit