Customer Reviews for U-Haul Moving & Storage of Westbelt

1,158 comentarios

10515 Southwest Frwy   Houston, TX 77074
(24 hour access - outside units and designated interior halls only)

(713) 981-9431

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(713) 981-9431

10515 Southwest Frwy
Houston, TX 77074
(24 hour access - outside units and designated interior halls only)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Office staff (ladies) were very nice, and very professional.

Vivian W. 
Clasificación:
4.0

the man at the counter was courteous and knowledgeable all cost were explained up front so there were no surprises. I will come back when I need a truck

Douglas R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cimire N. 
Clasificación:
3.0

This is a major concern for me since I'm big on safety. Please upgrade your trucks fleet headlights from halogen bulbs to HID's or newer. I had a very hard time driving the truck at night.

Jermine J. 
Clasificación:
4.0

Put a sign up that says rental office here.

Bryan C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ruth R. 
Clasificación:
5.0

El cliente no dejó un comentario.

mario S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Tyler R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Keyvin M. 
Clasificación:
5.0

The check in process was extremely professional and quick.

Tim W. 
Clasificación:
5.0

Truck smelled like stale cigarette smoke. The A/C knocked out 30 miles down the road. The front tires were almost bald on the outer sides, suggesting an alignment or front suspension issue.

John C. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRITTHANY J. 
Clasificación:
2.0

My catalytic converter was stolen along with others in my building. Security not that great. The GFCI plug for my unit was weak and tripped frequently leaving me with dead batteries on more than 1 occasion. The floor in building "H" was always dirty. Staff was friendly, but not always helpful.

RICHARD S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael D.  |  Overall Experience 
Clasificación:
4.0

Extraordinario servicio al cliente

Anita O.  |  Overall Experience 
Clasificación:
5.0

Mr Martin answered my call and question promptly. The location is very clean, well kept and a safe facility. This is my 2nd time using this location. I highly recommend it to anyone location for a storage unit.

Raymona P.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Brandon H. 
Clasificación:
5.0

Staff was informative & helpful.

mario B. 
Clasificación:
5.0

Perfect!

PHILIP M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROXIE N.  |  First Impressions 
Clasificación:
1.0

NEVER AGAIN

Shehu S.  |  Overall Experience 
Clasificación:
5.0

The management has always addressed any needs and understands emergencies or special conditions. We have used nearly 20 yrs off and on. Mostly on.

ALTON A.  |  Overall Experience 
Clasificación:
5.0

Everything was good.

Eber Z. 
Clasificación:
5.0

The movers were timely, fast, nice, and moved everything carefully and thoroughly. I plan on using them for my next move!

Jared E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Myra J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ingrid R.  |  First Impressions 
Clasificación:
5.0

Extraordinario servicio al cliente

Anita O.  |  First Impressions 
Clasificación:
5.0

Excellent servicio

Arly S.  |  First Impressions 
Clasificación:
5.0

The staff responded very professionally to the fire. We are thankful for the assistance in clearing out our unit, repacking items and finding a new location for us.

THOMAS J. M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

WALLACE C.  |  Overall Experience 
Clasificación:
5.0

Amazing customers customer service. On locaton on MEYERLAND & BISSONETTE.!!!!!!! Hands down !!! BOTH LOCATION...

JANETTE G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIC T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vera S.  |  First Impressions 
Clasificación:
5.0

Rodney Willis and Julia Hall were very kind and helpful during my frustration of not knowing how or where to get my reservation since I was told that my reservation wasn't found in the system but a special thanks  be to to ms. Julia Hall who happened to be the God sent to rescued me from my stress and all further stress concerning storage findings. The best customer service ever. Thanks Julia Hall Rodney Willis

FLORENCE T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

LaJuana H.  |  Overall Experience 
Clasificación:
5.0

Great customer care and manager very helpful

CLEMENT O. 
Clasificación:
5.0

El cliente no dejó un comentario.

JESUS S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Johnna H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Terrance M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

DOROTHY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christina A.  |  First Impressions 
Clasificación:
5.0

Keep Marty the manager and his wonderful staff. They were so friendly and efficient and fast.

TAMMENIA F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeanette S.  |  Overall Experience 
Clasificación:
1.0

Over charges

AKEEL A. 
Clasificación:
5.0

One of the cleanest facilities I've seen. Staff wants to make sure customers are satisfied. Very well run business.

ROBERT R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Quentin S.  |  Overall Experience 
Clasificación:
2.0

they space and is small wha the toll you

CARLOS P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Johnna H.  |  First Impressions 
Clasificación:
1.0

HORRIBLE CUSTOMER SERVICE. They put me on ealert when I paid my past balance, and was rude and told me I had to pay a balance I already paid. WOULD NOT RECOMMEND!!!!!!!

ayannah P. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARLON H. 
Clasificación:
5.0

Martin did an amazing job and was very helpful. He is the reason i will continue using this business

The West C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

BOBBIE D. 
Clasificación:
5.0

El cliente no dejó un comentario.

PEDRO D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Perpetua Chika E.  |  Overall Experience 
Clasificación:
5.0

Very thankful for the help from Linda. She was very friendly and helpful. Answered all my questions and concerns. She really took her time with me and didn't rush, went over everything with me which I'm very thankful for. This is my first time renting a truck and storage, she made the process really smooth and easy! Thank you for your help Linda!

Jackeline C.  |  First Impressions 
Clasificación:
5.0

Marty was extremely helpful... very customer oriented . Awesome facility professional

BRIAN KEITH M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anabel C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alsuay S. 
Clasificación:
4.0

El cliente no dejó un comentario.

amin a.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEW K. 
Clasificación:
5.0

Staff always friendly and facilities always clean and well kept.

Reginald H.  |  First Impressions 
Clasificación:
1.0

Some clothing and all of my pots were ruined. I don't think the temperature was set at a decent temperature. There is no reason my items should have been ruined! The staff was nice and helpful.

KIM K.  |  Overall Experience 
Clasificación:
5.0

Came in with no wait time, fast and easy to get what I needed. Very excellent customer service from Linda. Explained everything that I needed to know and was very helpful.

Qui N. 
Clasificación:
4.0

Need interior camera monitoring of enclosed areas. You did have a break in of my unit and others in my enclosed building and exterior cameras were inadequate and no interior cameras. Really bad when we are told that facility is monitored and secure.

Bobbie d.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

sonya P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

HERMAN M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Eniquecwa S. 
Clasificación:
4.0

El cliente no dejó un comentario.

MORLENE P. 
Clasificación:
5.0

Satisfying

OKECHUKWU I. 
Clasificación:
4.0

The storage unit had rodents. Although the facility looked well kept on the outside another form of repellent should be used

Sonia M.  |  Overall Experience 
Clasificación:
5.0

All personnel was very nice and professional. Have always used this location and will continue to do so. Great service!

JANET F. 
Clasificación:
5.0

El cliente no dejó un comentario.

RUTH B.  |  Overall Experience 
Clasificación:
5.0

Looking forward to increased security efforts and increased number of video cameras. Is license plate reader working yet? I checked other storage lots within 10 miles and this one was the best choice for covered parking and security.

richard r.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael D.  |  First Impressions 
Clasificación:
2.0

El cliente no dejó un comentario.

SUIXIAN L. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID F. 
Clasificación:
5.0

El cliente no dejó un comentario.

letha j.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL D. 
Clasificación:
2.0

The truck was returned before time but we still got a charge of 20.00

SHELAY D. 
Clasificación:
3.0

I have stored my RV here for several years. During hurricane Harvey I also had 2 small storage units rented. On 9/30/21 my RV was stolen in broad daylight at 17:45. Culprit was able to access the lot by tailing in on another customer's access code. On exit with my RV in tow, the gate was locked and he forced his way out, damaging the exit gate after he destroyed my hitch lock. Staff contacted me quite promptly, but security cameras lack range and resolution to be truly helpful. I recommend that additional video cameras be added to the system, perhaps a license plate reader/camera would be enough to read the vehicles of all those who come and go at all hours at this storage. I will be willing use this storage facility with more confidence when the security is upgraded to help out the excellent staff here.

RICHARD R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DINH P. 
Clasificación:
5.0

El cliente no dejó un comentario.

TAOYE D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rolando E. 
Clasificación:
3.0

El cliente no dejó un comentario.

Madhavadas N.  |  Overall Experience 
Clasificación:
5.0

Bueno

ANTHONY S.  |  First Impressions 
Clasificación:
5.0

The staff was very informative and explained everything. Also, they were helpful in advising what purchases I would need to make things move smoothly. Glad I chose U-haul.

Jeanette S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Terrance M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALD EUGENE D.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Wardell B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALEXIS B. 
Clasificación:
3.0

Ridding on the truck is like been on horseback. The break makes some ugly sounds and the engine is not efficient. It consumes gas's; might need servicing.

OLUKAYODE JELILI O. 
Clasificación:
1.0

For the rain on Friday all my things were wet the equipment had holes in the ceiling

CLAUDIA V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexis A. 
Clasificación:
5.0

Staff was friendly and helpful.

NATHAN M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

BENJAMIN I.  |  Overall Experience 
Clasificación:
5.0

Very impressed with the warm reception and did not realize that this location was that big. The grounds were amazingly clean and very well kept. Service was amazing, kudos to manager

Tomasa R. 
Clasificación:
5.0

The customer service was amazing!

REBECCA D. 
Clasificación:
5.0

The people here are so understanding it's seems unreal ! Great Job team

Troinisha G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ana B.  |  Overall Experience 
Clasificación:
5.0

The staff Brian Kelly are very helpful and friendly. Excellent customer service Bryan. Thank you so much for your help.

Delia N.  |  First Impressions 
Clasificación:
5.0

let them keep up the good work

OSOGHO I.  |  First Impressions 
Clasificación:
5.0

Everything was great. My One-way move went off without a hitch. Customer service attendants was very helpful and curious .

Deborah V. 
Clasificación:
5.0

I've considered storing me belongings with other facilities but when you are doing business with a staff that knows their customers by name; Safe; low staff turnover; facilities very clean and the worry free "first month free" U-HAUL is my go-to for storage, Thank U-Haul! Linda and all the staff at Southwest/Beltway are Amazing

DEBRA B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Mohammad H. 
Clasificación:
5.0

Todo bien gracias.

WILFREDO C.  |  Overall Experience 
Clasificación:
5.0

Found exactly what we were looking for. Check-in was quick and easy.

BECKY S.  |  First Impressions 
Clasificación:
5.0

The personnel who attended to me was pleasant, friendly, and very helpful.

Motunrayo O. 
Clasificación:
5.0

El cliente no dejó un comentario.

mark l.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Erica F.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Bertha B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

BASRI M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nelly E. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSHUA D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ana B.  |  First Impressions 
Clasificación:
5.0

Wonderful staff and very helpful.

Sophia B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

SOPHIA B. 
Clasificación:
1.0

That customer service not honesty they over charged me $20 for overnight although I drop it before they close before 7 PM but the recheck it in until the next day morning and they end up charging me $20

OSMAN A. 
Clasificación:
5.0

El cliente no dejó un comentario.

TOMEKA C. 
Clasificación:
1.0

There was a rep that was very rude and very unruly and I recommend he should be fired immediately because I rented the truck and I returned in perfect shape but the customer service was horrible and i would never go to that branch again so please look into it thank you and God bless

Olugbenga A. 
Clasificación:
5.0

Muy excelente para mi necesidad y productividad y sobre todo la persona que nos atendió fue muy excelente persona muy profesional tapita y muy amable una atención excelente muy profesional en su trabajo muy destacado y muy limpia sobre todo en su aspecto muy amable y destacada se merece un ☺️💯

Olga O.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lydell H.  |  First Impressions 
Clasificación:
4.0

The overhead was dirty inside the truck

JESSICA W. 
Clasificación:
5.0

Great job

Clotilde S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Oscar P.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

Zakiyyah D. 
Clasificación:
1.0

The person was rude and blamed us for things we didn't do. She claimed the truck was dirty. It was that way when we picked it up. Then griped about the balnkets not being folded. We didn't even use the balnkets.

kenneth S. 
Clasificación:
4.0

Négatives: No 24 hr access for one unit. A fee for 24 hr access to the second unit.

MIKE C.  |  First Impressions 
Clasificación:
5.0

I had a great experience at this location, because I had an awful experience at the Buffalo Speedway location and Hwy 90 location. Thank you to the gentleman that assisted me even after hours, it was greatly appreciated. I will use this location in the future and recommend to others.

SCARLET S. 
Clasificación:
5.0

Service was great! Good attention.

Maria G. 
Clasificación:
5.0

The front desk agent was helpful and assisted me with my storage needs.

Lundria P.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

THOMAS C. 
Clasificación:
5.0

The Staff were Exceptionally Kind and went above and beyond. Super Professional.

TYRONE P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Abbigail P.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Hamza K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Arvell P.  |  Overall Experience 
Clasificación:
5.0

Clean, secure, and well lit. I would definitely rent here again if the occasion arose.

Larry D.  |  Overall Experience 
Clasificación:
3.0

LOWER THE MILEAGE RATE

EDWARD JR K. 
Clasificación:
5.0

El cliente no dejó un comentario.

raheem s.  |  First Impressions 
Clasificación:
1.0

I am 71 year old widow living on Social Security and have to carefully budget my expenses. When I decided to move from Houston Texas to Lubbock Texas to live with my daughters family, a friend told me that U-Haul now had a moving and storage plan much like the Pod system. So I phoned U-Haul in the later part of 2020 to inquire about the moving boxes, storage and shipping to my new home. The services and costs have been misrepresented every step of the way and I have spent no less than 2 to 3 hours on hold each time I attempt to phone and clear up a mis-representation of service and costs. The initial upfront communications were great and They assured me that they would be with me every step in the process....When I inquired about how many boxes I would need to store and move my 3 bedroom, 2 bath home. I was told that each box will hold a one bedroom apartment full of furnishings, so 3 boxes should suffice....after giving away over half of my furnishings it still required 5 boxes! At the end of packing I had to give away several more pieces of furniture that I really had intended to keep, but could not justify renting a sixth box. I was given a price of $ 59.95 per month for each box stored and $1,779.85 to move to my home in Lubbock. I asked how much notice I needed to give for the move and they said 24 hours was sufficient. Because of the additional number of boxes, the box storage went from $179.85 per month for a four month period to $299.75 per month, which is $479.60 more than I had budgeted for the four months. When I was ready to move, I phoned U-Haul to give them more than a 2 week notice for the furniture delivery vs the 24 hours that I was told was required. I requested the delivery for April 21st. They phoned me back to tell me that April 27th was the soonest they could deliver! They also gave me a price of $2,120.00 instead of $1,779,85 that I was quoted! I spent at least 2 hours a day for 3 consecutive days on hold....on the phone trying to reach U-Haul customer service...I finally got in touch with Marty at the local U-Haul. He called back the next day and in an attempt to rectify the situation, he changed the delivery charge back to my quote amount.....but then I discovered that the boxes were only delivered to the U-Haul facility in Lubbock and once there, I had to hire additional movers at a cost of almost $1,000 to deliver to my home. To compensate me for U-Hauls failure to advise me of this, he refunded one months rent to me ($299.75) which seemed fair. My my next months rental payment was to be due on the date of my delivery (April 27th) which I should not owe as I was having it delivered that day. Yet the Lubbock U-Haul facility changed my credit card $59.95 per day for the additional 5 days that they could not accommodate my requested date, even I was told a 24 hour notice was sufficient! I do not feel that I should be penalized the 5 day rental due U-Hauls failure to follow through on their promises and not advise me of the additional approximate $1,000 cost to deliver the furniture. I spent over 3 hours yesterday attempting to speak to someone about this and when someone finally answered, he said I realize your time is important and I can't help with this, so I am going to transfer you to the dispute resolution department.....then on hold for another 35 minutes. When some answered, I asked if this was the dispute resolution department and she said no, I need to transfer you to customer service. I was really getting upset and told her That customer service is who transferred me to her. She said, I am so sorry, let me try this....transferred me to another department....on hold for another 20 minutes. By this time, I am irate and asked him if he was in the dispute resolution department and he said no. I almost lost it! I started telling him my plight rather loudly (no curse word involved) and he hung up on me! I respectfully request a resolution to this matter....to have the 5 days of rental in Lubbock refunded and at least half of the cost of the movers from U-Haul to my home. The total for the movers was $996.95. So I believe a total of $798.20 would be fair compensation. Leaving me still with extra cost of almost $ 500.00, not including the hours of time and undue stress attempting to reach someone at U-Haul to get this issue resolved. In my opinion, this was not a misunderstanding on U-Haul's part, but rather a total mis-representation of services and failure to inform me of all additional steps and costs involved in the move. I prefer communication by text or phone call, as I receive so many emails that it could get overlooked. Regards, Patricia Cantrell Phone: 713-502-9955 Email: patkaycantrell@yahoo.com 1803 Atlanta Avenue Lubbock, Texas 79416

patricia C. 
Clasificación:
5.0

10515 southwest Highway in Houston great location very understandable the location at 11300 the worst rude customer service lady dont go there unless you want to be talk at I had updated my time for pick up system sent a confirmation i showed the confirmation # she still saying my system is already updated I had to hold my fiancé back.

MONICUE L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

SHEILA B.  |  Overall Experience 
Clasificación:
5.0

GREAT CUSTOMER SERVICE OFFERED BY MANAGER MARTI AND STAF. i HIGHYLY RECOMEND THIS SITE.

DAVID F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

TIM C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Leah E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

RYAN F. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALEXANDER R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

KARION W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tabitha B. 
Clasificación:
5.0

Very helpful and very Curtis

Arvell P.  |  First Impressions 
Clasificación:
5.0

Very nice

Julie M. 
Clasificación:
5.0

Just keep up the good work

IRVIN D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Douglas H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Liliana A. 
Clasificación:
4.0

El cliente no dejó un comentario.

CLAUDIA M. 
Clasificación:
5.0

They did not offer a free credit towards my unit as I was told by email I had.

BOBBIE D. 
Clasificación:
5.0

Extraordinario servicio al cliente

EDDIE W. 
Clasificación:
5.0

Martin and the staff are fast ,friendly and very professional... Wonderful experience will definitely use them in the near future!!!!

Brandon H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LATONYA F. 
Clasificación:
5.0

The staff was very friendly

FELECIA J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Marcus L. 
Clasificación:
5.0

Ninguno

Bamidele J. 
Clasificación:
5.0

Martin and his team is awesome!!!

ZAVERIE H. 
Clasificación:
4.0

El cliente no dejó un comentario.

CHARLES P.  |  Overall Experience 
Clasificación:
5.0

Martin and the staff was always very friendly and very helpful.

Zaverie H.  |  Overall Experience 
Clasificación:
5.0

I must say that The staff was great and always helpful and professional. I would surely recommended to family , friends and anyone that is in need of storage space.

Charles G.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

chalondria j.  |  Overall Experience 
Clasificación:
5.0

The Staff at the 10515 Southwest Fwy Houston Texas location were very courteous and professional. A special shoutout to Ms. Linda, she was very kind and caring she allowed me to save some items in the location's personal storage for a few hours the day my lease ended because I couldn't fit it in my car and the location was closing for the day. The next day I came and retrieved my items, I was very grateful for that kind gesture.

KOFI A.  |  Overall Experience 
Clasificación:
5.0

The Manager was great. Thank you so much for the help.

SAMUEL M. 
Clasificación:
5.0

This team is awesome! I was going to go with a different storage unit and came to pick up a rental truck. The team politely tried to sell me to go with them instead without being too pushy. They let their personalities, quality, and good prices do the work for them. I ended up switching to them and it was a great experience. Keep it up!

CHELSEA G.  |  Overall Experience 
Clasificación:
5.0

Good customer service! Thank you.

ROY H. 
Clasificación:
3.0

I had issues with the electrical circuit. I was told to change it . And get more powerful cord . Still no hot . . Finally Uhaul realized it was their outlet . IT was changed . Worked for 2 wks great . Then quit again . I ended up plugging into the next outlet next to me . Worked perfect . I only needed 5,hrs of electricity . To much of a hassle . But the personal was great at Helping get issues resolved 

sylvia s.  |  Overall Experience 
Clasificación:
5.0

Great service

Dely A.  |  First Impressions 
Clasificación:
2.0

The guy working was really nice and helpful but the woman was extremely rude and treated me like I was stupid for not standing behind the but the reason I wasn't is because the other customer was not standing in the correct spot and I was trying to keep a 6 foot distance from the other customer. Sh motioned at me and basically said don't you see this big protective screen. Like I was stupid. One of the rudest customer experiences I have had. I work field management for a major retailer and I can tell you this if that happened at one of my stores I would have let her go on the spot. Keep in mind that was the first thing she said to me so there was no interaction previous that would have warranted that kind of response . Hope she learns from this and learns to treat people better.

Kristl L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jina J. 
Clasificación:
5.0

Ms. Linda was an awesome representative for Uhaul, very professional, and friendly. I will truly miss her smile and caring personality.

Crystal B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

BENJAMIN. I.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JERRY B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lois T.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Ream B. 
Clasificación:
5.0

Your facility although nice is twice as expensive as others in the area. Therefore would not recommend to others.

NIZAR K.  |  Overall Experience 
Clasificación:
5.0

The staff helped me in the rain!

Patricia M. 
Clasificación:
5.0

excellent staff to deal with. Thank You

AMINMOHAMED L. 
Clasificación:
1.0

El cliente no dejó un comentario.

Chelsea W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julie S. 
Clasificación:
5.0

What you did and your explanation of the contract was perfect. Keep it up

NDUBUISI N. 
Clasificación:
5.0

Eager to be of assistance and very helpful with getting the right size unit for items arriving from out of town.

Bobbie d.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Juan A. 
Clasificación:
5.0

El cliente no dejó un comentario.

manuel c.  |  Overall Experience 
Clasificación:
5.0

The lady that rent me the truck was so nice and explained everything with extremely patient.

Monica O. 
Clasificación:
5.0

The seats had dog hair and smelled funny last time but good experience and customer service each time

REGINE W. 
Clasificación:
5.0

ALL of the staff was informative, professional and just great! I had a brief chance to speak with each one while there. Special thanks to Brian and Gary , who checked me in and who checked me out. Also the last gentleman I spoke with who kept me company with information about future rentals and recipes while I waited to be picked up after dropping off the truck. Even the customer service rep who answered my call when I was stuck in traffic to update my drop off time was excellent. Thanks again for making my move so much easier!! Will recommend and use you guys again. Stay safe!!

Chrystal H. 
Clasificación:
4.0

El cliente no dejó un comentario.

KARESSA C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Janet F. 
Clasificación:
5.0

Good service

SYED IQBAL A. 
Clasificación:
5.0

El cliente no dejó un comentario.

pam e.  |  Overall Experience 
Clasificación:
5.0

The sales associate was friendly , knowledgeable , and very patient . Gracias.

sylvia s.  |  First Impressions 
Clasificación:
4.0

Had my RV stored here for 3 years. Mostly a good experience. Would have preferred 24 hour access at no additional cost.

Thomas D.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Adrienne G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

dianna t.  |  First Impressions 
Clasificación:
4.0

I wish to bring to your attention that I moved out of the storage on5/29/2020 and not 6/25/2020 as indicated in your rating survey

daud b.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

rosie j.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Broderick A.  |  First Impressions 
Clasificación:
1.0

They had to right to tow my cars during this pandemic if my unit came with two parking spots i don’t understand how i am not allowed to park cars there now i have lost two of cars & cant afford to get them out with during not able to work at this time

tyler s.  |  Overall Experience 
Clasificación:
5.0

Good customer service

Roy C.  |  First Impressions 
Clasificación:
5.0

I had a relaxed, friendly and thorough experience during my rental procedure. Thanks for the Welcome! Anibal Ambert

Anibal A.  |  First Impressions 
Clasificación:
4.0

very friendly personal and everything was so easy.

Carlos R.  |  Overall Experience 
Clasificación:
3.0

I didnt like they way the workers yelled at me infront of other customers for a ant size thing ...form that point I lost all respect for this location

steve p.  |  Overall Experience 
Clasificación:
5.0

The staff is amazing , very knowledgeable of the job, policies and procedures and the location is Immaculate! Thank you guys very much! Return customer

DEBRA B.  |  First Impressions 
Clasificación:
2.0

Very unprofessional

Roland F.  |  Overall Experience 
Clasificación:
1.0

The lady was very slow every time i went in there for something

Leah B.  |  Overall Experience 
Clasificación:
5.0

Was a great and easy process. I really appreciate the employees you have working at the Westbelt location.

mathew c.  |  First Impressions 
Clasificación:
5.0

Staff was ALWAYS helpful and polite .

Walter T.  |  Overall Experience 
Clasificación:
1.0

Would appreciate if they be more friendly less with the attitude

Leah B.  |  First Impressions 
Clasificación:
5.0

The elevator is turned off after hours so I couldn't visit my unit when I had the time

DONALD T.  |  Overall Experience 
Clasificación:
5.0

Very good customer service tank you very mouch

Jose T.  |  First Impressions 
Clasificación:
5.0

They were able to accommodate me since I was having trouble presenting in person. That was invaluable and made my move possible.

James G.  |  First Impressions 
Clasificación:
3.0

Couldn't get a hold of anyone by phone. Neighbors whom were very active kept throwing garbage in my spot so I moved.

Charles M.  |  Overall Experience 
Clasificación:
4.0

I FEEL SECURED WITH MY THINGS STORED THERE.

Edwards W.  |  Overall Experience 
Clasificación:
5.0

Very helpful

Little S.  |  First Impressions 
Clasificación:
5.0

I am disappointed that I was not given a credit for my April payment.

Sally C.  |  Overall Experience 
Clasificación:
4.0

they were always very helpful and accomodating

thomas c.  |  Overall Experience 
Clasificación:
5.0

Outstanding service

Christopher K.  |  First Impressions 
Clasificación:
5.0

Brian was great. He made the process easy

Mike G.  |  First Impressions 
Clasificación:
5.0

Very nice people

Victor A.  |  Overall Experience 
Clasificación:
4.0

I have stored my R.V. at this location for almost 19 years. I never had any break ins or damage to my coach. I am donating my coach and that is the reason for my leaving the storage space.

SYLVIA D.  |  Overall Experience 
Clasificación:
5.0

Nice storage facility

shewanna b.  |  Overall Experience 
Clasificación:
5.0

This was one of the best Uhaul security storage stores we have ever used. The place is clean, well guarded and the management and their team are super friendly, proffesional and very security concious

WILLIAM CHRISTOPHER R.  |  Overall Experience 
Clasificación:
5.0

You guys did an excellent job great customer service friendly and very consistent/patient with me and answered any question I had I would definitely refer u guys 👏

Larhonda F. | Reservación
Clasificación:
5.0

I have been renting a storage unit from U-Haul for about 12 years, and I have always had excellent service. Highly recommended.

CLARA F.  |  Overall Experience 
Clasificación:
5.0

Very nice facility with easy access

Larry C.  |  Overall Experience 
Clasificación:
5.0

I liked dealing with trustworthy people.

DEMETRIA D.  |  Overall Experience 
Clasificación:
1.0

Self made rules and Linda is very rude from the beginning to the end of this contract I tried to avoid her as much as possible. She needs some customer service skills. Will not refer to this location.

ROBERT D.  |  Overall Experience 
Clasificación:
2.0

We had no trouble but there were random vehicles parked everywhere and the property was not clean.

jerry b.  |  Overall Experience 
Clasificación:
1.0

Staff do not treat people with respect. Do not explain everything. I have tried talking with management but they are not willing to give me all of my money back. They say one thing but don't follow up

darlene t.  |  Overall Experience 
Clasificación:
4.0

Thanks for all your help

CHARLIE B.  |  Overall Experience 
Clasificación:
5.0

The process of obtaining and leaving the storage unit was quick and efficient.

chilindia m.  |  Overall Experience 
Clasificación:
1.0

This uhaul storage company is the most expensive one I've used in Houston Texas, the one in 34th St charged me 35$ for the same size storage unit and this one charged me 79.00$ the guy at the desk wa

William M.  |  Overall Experience 
Clasificación:
5.0

Great facility

Jude A.  |  Overall Experience 
Clasificación:
5.0

Will be back

JEFFERY B.  |  Overall Experience 
Clasificación:
2.0

Billing was an issue when trying to transfer the account after my father passed away in may of 2017. Air conditioning was out for extended period of time and damage resulted to some items in my unit

Matthew S.  |  Overall Experience 
Clasificación:
4.0

..........

USA DIRECT M.  |  Overall Experience 
Clasificación:
1.0

Don't know what's going on but the dude Glen has something going on around there. Him an E6 or setting stuff up an robbing people

nelson b.  |  Overall Experience 
Clasificación:
5.0

This U-Haul facility is outstanding, and always accommodating to your needs, especially kudos to Linda extremely pleasant and helpful.

BRENDA A.  |  Overall Experience 
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