I moved out on the 5th not the 7th...
Kelvin M | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of Westbelt
Testimonials From Recent Customers
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Mr. Martin was nice and professional.
APRIL JThe employees at U-Haul were very helpful and walked me through everything I needed.
ROBERT SNothing in my opinion, good job.
Joao DGood day, I am writing to express my dissatisfaction with the service I received at your establishment. Upon my arrival, I was informed that the system was down, resulting in a two-hour wait for a van. Furthermore, I returned the van on Saturday and was subsequently charged for additional days. I am deeply disappointed with the level of service provided and would appreciate a prompt resolution to this matter.
Ahmed MThis piticular one is ram very well
Daniel E | Overall ExperienceService was friendly but considering I was relocated twice to two locations since the truck was either out of service or not returned. Then I get the bill and noticed the beginning mileage was adjusted down after I returned it. My entire trip was about 50 miles total. I was charged for an extra 100 miles roughly. I did get. a $50 credit due to the inconvenience of having to chase down a truck and you better believe I'm calling customer service about the sketchy mileage situation. Real classy u haul
CHRISTOPHER LI was honestly just passing by to gather information, but after arriving and going in and speaking to Martin we were so excited to get our storage unit there! Martin did an AWESOME job by showing us different size units to give us an idea of how much space we needed for our stuff! totally recommend y'all to come visit them and get a unit there! affordable prices and everything!
MONICA V | First Impressionswebbing was winch in so tight, it took over an hour to get both loose and free to be straighten out so you could put over the tires to winch thigh. out of that it worked ok. the agent at that location was pretty dumb, had hard time hooking the trailer up with no explanation on how to load the car, etc. i bought a ball and hitch and he wouldn't even put it in the receiver. it was a very hot day and I'm over 90 years old. not a pleasant day.
JAMES CGreat service.
SEBASTIAN T | First ImpressionsThe young man that service us was nice and very friendly
Sonja EFriendly ppl
MOHANNAD Ait is OK.
Peter CExcellent service 10 star
Murad M | First ImpressionsThis was my first time renting from this location and the staff make it an excellent experience and easy process. Will definitely rent from here again.
VICTORIA MThe gas mileage was an overcharge. When I received the truck it was recorded at a fourth on paper. I recorded the correct gas mileage when I did my pre trip. Upon my pre trip I filled the tank to a lil pass the fourth. Why am I being charge over $12 for gasoline? When I in fact filled it up past the line I received the truck.
Shaniqua WHorrible customer service
Roneil REl equipo estaba lleno de basura, maderas y más cosas, además que las millas del contrato no coincidían con las que tenía el camión.
lazaro aThe staff at this facility was really good and professional.
James m | Overall ExperienceHonor your reservations
Ronald GGreat personality. Everything was great.
David VOffice person was very helpful and top notch!
Ray Q | Overall Experiencevery friendlly people. Good service.
Rudy SI close my account on 4/8/24. I RECEIVED A EMAIL SAYING I STILL OWED $119.02.I CALL BACK ON 4/20/24 AND WAS TOLD EVERYTHING WAS ALL RIGHT. I DIDN'T OWE ANYTHING.ON 4/27/24 I GET A LETTER IN THE MAIL SAYING I OWE THE SAME $119.02. WHAT IS GOING ON !!!!!
carl w | Overall ExperienceIN TONY THE TIGER WORDS "THEERREE GREEAATTT!
Quincy H | Overall ExperienceThe process was easy. The rate online needs to match the in store rate after omit reservation.
JASMINE RGreat
Theresa U | First ImpressionsI was charged twice for a ball hitch and only received one, I told the front desk employees and they still charged me for another one I would like a refund for the one I did not receive
Onassis FThe manager and staff were knowledgeable. Professional, courteous and helpful.
Kenneth S | Overall ExperienceHighly recommend 👍
Melody L | First ImpressionsMartin, thank you for taking care of my stored items. I really appreciate your superb customer service. 18 years is a long time however it was money well spent.
YOLANDA F | Overall ExperienceFood policy doesn’t make any sense, if you have a rodent issue deal with that not the customer
Daniel E | First ImpressionsI really liked the Manger all around good guy
ROBERT L | Overall ExperienceBueno
Mildred OI luke how they work with in a difficult time of need they made it less stressful and made convincing. Thank you and stay steady and strong uhual employer and employee thank you stay blessed
Derek E | First ImpressionsThe guy who checked me in and was in the front desk was really friendly and accommodating. Made the rental process pretty smooth .
Jesus HMartin runs a busy location I was in my storage unit for 10 years and also had my 38 foot travel trailer in a space as well Propane Station is very handy to have on site
JOHN S | Overall ExperienceExcellent service and equipment
nick bgreat overall and easy.
raul mExcellent customer service, timely get the truck.
rehan aSee Yall next time. Thanks
RANDALL HLeaving trashes around dumpster area are really bad, be more demanding on the rules. And also have the outside storage renter to pickup trashes that's lying around. in their spot.
NIGEL D | Overall ExperienceOver all my staying my experience was excellent I would like to give a very warm thank you to Martin and Linda and the rest of the staff for their hospitality unfortunately I moved to a different city so I just needed to move all my stuff but if I ever do come back to this location I will be gladly to come back and rent for them thank you for everything.
Gladys J | Overall ExperienceWell keep. Talented caring management. Excellent! Ephraim Emanuel Gilkes
ephirim g | First ImpressionsReally nice people
ROBERT L | Overall ExperienceCheck engine light was on. Don't supply vehicle with a engine light on. I was waiting for the truck to break down on me. The front passenger tire was low had to fill myself. I have a job, I don't work for u-haul the approval process was ridiculous. I've rented from U- haul before. Shouldn't have had to go through all of that waiting.
Gene BIf I wanna recommend a storage to anyone,gonna recommend this place,because it's really the best storage to use. I do really appreciate your service.Thank u
Lateefat O | Overall ExperienceGreat front office personnel. Friendly, informative, and super helpful when you need them. Thank you for the pleasant experience.
marion s | Overall ExperienceUnit broken into. They lost key to new lock. Had to have lock drilled. No good experience. Do not use
RUIHE Z | Overall ExperienceEvery Friendly lady in the Uhaul office
ALEX O | First ImpressionsGreat people
Alex OThe associate (lady) that attended to me during the pick up and drop off was amazing. She addressed to all my queries and concern positively and was helpful. The vehicle was great too. Thanks guys!
OLUWATOSIN OService was Excellent and to my satisfaction great environment and good place to do business
Jude CCustomer service was excellent. Please upgrade the lady that attended to me. She's good at what she do. Thanks uhaul
Leonard NIt is very easy to grab a truck through the app, excellent customer service, I recommend it
Jarold GThe truck we got the head light was out on driver side, the engine light was on and the air didn't work and most of all we had low tire pressure and when we went in they told us one thing over the phone and told us different when we got there.also we couldn't get anyone to come up front for almost 20 minutes. They should of discounted us it with all of the problems we had we even took pictures to proof it
KERRY KMore trucks
Tunde SExtremely difficult Return Vehicle check out system, my nephew, the driver could not do, so he returned the vehicle sooner than I planned. He returned the vehicle at the counter
SERGIO P¡Gracias!
Luis RI was quite impressed with the clean facility and well control storage climate. The secure measures to gain access to the area is to be commended. I recommend this Enterprise for all your storage needs. My only concern is the price fluctuations, but besides that I have no complaints.
Michael W | Overall Experience👍🏼
Fremiot B | First ImpressionsVery well staff . Very helpful. Se los recomiendo a todos. Thank you for be there when I need it. Steven Haynes
STEVEN H | Overall ExperienceBrittany was absolutely incredible. She was very helpful in getting our unit set up and was always friendly and available whenever we went to access our storage.
andrea b | Overall ExperienceBoth at Bissonnet &Beechnut an at West Bellfort location employees were very courteous and helpful
Burhan NWhen I entered the U-haul office/building, there were two employees conversing. Both employees made eye contact with me then looked away and continued their conversation. I had to say, "Good morning! No one spoke to me when I walked in the door." One of the U-haul workers said, "my apologies, you're right. Good morning." This same U-haul worker then says, "this is our manager" as he points at the other employee. The manager was not warm nor friendly. He seemed as though he was trying to hurry and get me out. He completed the check out and check in for me when I arrived and returned. However, he did not talk me through the process. He just asked for my ID, asked me to sign the contract with a quick explanation that was hard to grasp, and gave me the key. When I returned, he was assisting another customer but still did not greet me when I came into the door. He did not talk directly to me. He instead talk to my male friend about my U-haul return. He told me at the last minute that if I wanted to use debit, there would have to be a $160 hold on my account vs if I used a credit card- it would only charge me the exact amount. Luckily, I am able to run my card as debit or credit because who wants to get charged almost double rather it's temporary or not? Anyways, he's completing my payment process and I asked him very politely, "Will you email me the receipt?" He then answers, with an annoyed tone in his voice, by shaking his head slowly to symbolize a "duhhhh" kind of yes. I believe that he should have asked me if I would like a paper receipt, emailed receipt, or both. I also expect more professional and respectful behavior from a manager. I will NOT be returning to this U-Haul location nor will I recommend it.
Shameelah AThe services reps are not friendly. I understand it's hot but you don't have to be rude. The lady wouldn't let me check the truck before before making a decision on insurance. The truck had a check engine light on. I was told I got get the truck for 24hrs upon calling and reserving. The lady wouldn't let me rent it for 24hrs. She told me I had to bring it back and rent it again even after her Co worker told her in front of me and my wife she could rent it to us for 24hrs. Upon returning the truck the lady there was rude. Never using this location again.
ross nEverything was easily done with the app and the workers were very helpful. Didn't have any problems with my rental or needing information when asked.
Sokphanary SEverything was great THE LADY WAS NICE
Davion WI’m still waiting for the refund
joseph a | Overall ExperienceThe manager was helpful
5Star F | First ImpressionsGreat customer service very informative. Very patient and professional.
CHERLETHA WMartin is the excellent person and their service are great and they really take care of their customers and place is very clean 🙏 thank you Uhual
Murad MI’m very happy with the place , But I bought a piece of land and I have parked my truck now, thanks for your services
Ismael H | Overall ExperienceThis is the second half of the story about the car hitting my home and van: I was at Acura dealer a few buildings over getting a replacement vehicle for the van that the car hit. I called to ask if I could return the truck to their U-Haul location there was a young man that answered the phone and was extremely disconnected from customer service. He instead that I would have to pay a fee to return the truck without having a look at the reservation. I asked to speak with the manager and he too was very rude: I guess he lead by example! prior to getting to the dealer I made arrangements to be picked up after returning the U-Haul tuck and since this location was right there it would save time and inconvenience. I arrived to the store after finishing with the dealer to return the truck and they charged me $230.00 fee for returning the truck
CAROL BGreat staff, friendly and courteous.
Clement O | Overall ExperienceKeep up the awesome job!!!
Syrita MMartie was Amazing. Fast. Friendly. And very knowledgeable. Very quick and efficient! The employee that was there with him, acknowledged me with a smile when I came back to the unit. That made me feel good!
tera w | First ImpressionsOriginal place for equipment pick up did not have truck available and were not helpful in finding me a replacement in a timely manner.
Kevin CLinda was very courteous and helpful.
Sokphanary S | Online Move InWe moved all of our furniture out of my storage unit #C18 yesterday. Since being there for there 3 years Linda has treated me like family. She's always so pleasant and sweet and importantly very professional. In addition, a few months ago, there was a storage fire in my area and I've received several texts and calls to come in. Your team and staff are very friendly and professional. Thank you all for being such a wonderful team. -Chanel
CHANEL B | Overall ExperienceMartin was GREATTTTTTTTTT
deborah tBest customer service I have had. Wonderful workers
Donna SMy belongings were damaged I lost everything I recommend if you do use them monitor your things. Some how My belongings got wet and there is black mold had to pay someone to remove my life work worst day of my life and to top it off They have rats
ROXIE N | Overall ExperienceThere was fire at this facility and my storage unit was broken into at this location. After the fire, I contacted the office and informed them that I was coming in the afternoon to retrieve any items that were not destroyed. I arrived at my storage unit to find out all my items had been put in the trash and hauled away. Many of my family's personal items and things were gone. This is not a place you want to use. For all the money they charged me for 4 years to be treated like my things did not matter. DO NOT USE THIS STORAGE FACILITY!!!!!
Sandra S | Overall ExperienceGood experience.
rene l | First ImpressionsThey charged me extra money
Yasin IMr. Stavinoha has a great team... and the service is great
ANDRES G | Overall ExperienceThe lady in the office lied to me when I called about an open spot. I had to go through a different u-haul dealer to find the spot at the location I called.
george c | First ImpressionsKeep yo the good work
Fabian RThey had a fire and I was robbed before I got there, my locks where removed and they let me get someone go through my burned and water damaged property and steal.
Christy H | Overall ExperienceThe general manager was so patient and helpful
Asha BStaff was Very Friendly and knowledgeable!
WALTER C | Overall ExperienceThe truck needs to be balanced and needs a major upgrade. Customer service was horrible. And the payment after I brought the truck back was automatically taken with my permission to use the card and they charged me before telling me the price…
Kian MLinda was the person on the counter dealing with customers. Not only me but for the 40 minutes that I was there in line awaiting to be helped (Normal busy situation not a problem at all) I witnessed Linda be literally disrespectful to every single person she dealt with. When my turn arrived no news flash there, completely rude passive aggressive and doing unnecessary steps making people very uncomfortable. After I had my fair share with her I proceed to complete my move and witnessed again in the parking lot she having an altercation that started in the office with a gentlemen that was only trying to delivery his return trailer, I also saw the same gentlemen trying to deescalate the situation inside the office and when they were outside Linda pretty much threw the paper work at the guy. I work in a industry heavily related to customer service as well and I cannot believe how a person like that is the face front dealing with customers at this level.
lucas S | First ImpressionsVery rude old lady I think she don't like brown people that what i felt. I will try to avoid renting from uhaul in future
Nasser APoor experience during return of truck
OGHENEOTE AThe unit was fine and the people were friendly, however pest control should have been better.
Tom C | Overall ExperienceQuick n efficient service. Friendly associate.
Syed AMy son and my cousin use this location always because I recommended, to them thanks again
pedro tHave better deals on renting trucks in- town.
John AGreat customer service!
Harvey JMya was very helpful, and she really processed my paperwork fast.
ANDRES G | First ImpressionsEs UN Lugar bastante seguro sobre todo cuenta con un manager super amable.
Argy C | Overall ExperienceOnly problem we encountered was that rats/mice were able to get into the unit and cause some damages to boxes, rugs, furniture. Other than that the experience was pretty good.
Juan T | Overall ExperienceMarti and the staff are extremely accommodating and helpful and do that all with a smile. I appreciate the good service, the clean and tidy storage units and recommend this facility.
glenda w | Overall ExperienceMuy agradecido buenas atenciones
Pedro F | First ImpressionsDid not have the opportunity to utilize the space,due to the repairs not being completed by our R V service center. Thank you for your courtesy.
Sid r | Overall ExperienceMarty and his staff are Very Professional, Helpful and Kind! They made us feel like family! I Will Definitely recommend them to Everyone we know!!!
jeanie c | Overall ExperienceMagnifico lugar muy contento me siento con este servicio
Orlando R | First ImpressionsMarty, Linda and the Whole Staff Are The Best! They Are Very Friendly, Professional, and Helpful. I Will Recommend This U-Haul Facility To Everyone We Know!!! They Made Us Feel Like Family and Now Are Part Of Our Family!!! 珞
jeanie c | Overall ExperienceThe Best Professional, Helpful and Friendly Place That Helped Us With Our Move. I Would Recommend Them To Everyone. Marty and Linda and The Whole Staff are Now Considered Family!!! 珞
jeanie c | First ImpressionsLinda was very accommodating to our needs. Great job. Thank you.
Sid r | First ImpressionsThis is a beautiful storage to stall your storages. You can sleep with your two eyes without bothering yourself. Would surely introduce more friends. Gracias
Titilole C | Overall ExperienceMuy buen servicio y muy grandes los Storage estoy bien satisfecho con lo que estoy rentando
DANILO B | First ImpressionsI lost about $20.000 tools and equipments, Due to unsafe condition at UHAUL facility. These lost equipments got with anyone walk and claimed their storage was broken with out taking a note what they picked from uhaul. No responsibility what do ever!!!!!!!!
KARIM M | First ImpressionsFriendly arthmostphere
Titilole C | First ImpressionsMarty is the best Manager of any facility we have worked with over my many years.
John H | Overall ExperienceMy catalytic converter was stolen along with others in my building. Security not that great. The GFCI plug for my unit was weak and tripped frequently leaving me with dead batteries on more than 1 occasion. The floor in building "H" was always dirty. Staff was friendly, but not always helpful.
RICHARD S | Overall ExperienceExtraordinario servicio al cliente
Anita O | Overall ExperienceMr Martin answered my call and question promptly. The location is very clean, well kept and a safe facility. This is my 2nd time using this location. I highly recommend it to anyone location for a storage unit.
Raymona P | Online Move InNEVER AGAIN
Shehu S | Overall ExperienceThe management has always addressed any needs and understands emergencies or special conditions. We have used nearly 20 yrs off and on. Mostly on.
ALTON A | Overall ExperienceExtraordinario servicio al cliente
Anita O | First ImpressionsExcellent servicio
Arly S | First ImpressionsThe staff responded very professionally to the fire. We are thankful for the assistance in clearing out our unit, repacking items and finding a new location for us.
THOMAS J | First ImpressionsAmazing customers customer service. On locaton on MEYERLAND & BISSONETTE.!!!!!!! Hands down !!! BOTH LOCATION...
JANETTE G | First Impressions