II wish i had the name of the gal who helped us in the beginning she was amazing.Karen H.
Customer Reviews for U-Haul Moving & Storage of West Wichita
Wichita, KS 67209
Servicios en esta ubicación:
- Lun. - jue.:7 a. m. - 7 p. m.
- Viernes7 a. m. - 8 p. m.
- Sábado7 a. m. - 7 p. m.
- Domingo9 a. m. - 5 p. m.
- 12/24/2022: 7:00 a. m. - 4:00 p. m.
- 12/25/2022: cerrado
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
- Almacenamiento de bote
- Almacenamiento de RV
- Almacenamiento de vehículos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.ruthann w. | First Impressions
I had my account set up for autopay from day 1, and yet every month (6 straight) I had to come in and make a payment in person because they couldn't get autopay through their brains.Danette B. | Overall Experience
I was pleased to find a live person answering the phone when I called for a drop off location. Really pleased.Jess A.
El cliente no dejó un comentario.D R O.
El cliente no dejó un comentario.Sondra D.
Keep up good work.RONALD F.
El cliente no dejó un comentario.Bryce S. | First Impressions
El cliente no dejó un comentario.Craig M.
El cliente no dejó un comentario.Michael T. | Overall Experience
El cliente no dejó un comentario.Caroline R. | Overall Experience
The manger was so rude. They said that there is something wrong with our vehicle so the light on the 2 wheel equipment doesn't work. And they wanted us to buy a plug converter for them. We tested our car using light screw driver and everything was working but when we used their plug the screwdriver light never worked. We ended up buying a plug from Walmart and everything works great. The U-Haul plug was the problem and the U-Haul team never admit. Even the manger James he said that they r doing us a favor to let us us the U-Haul plug converter. Will never go to this place anymore. So disappointed. I wish there was a zero star âAbdelhakim A.
El cliente no dejó un comentario.John M.
Uhaul cost me over $700 in items I could not load on my truck or trailer, at least $700 I left for the new owner of my home because it could not fit on the truck and trailer I was stuck with. I do entend to make a call as the trailer blew a tire and brakes causing an unnecessary stay in another hotel where I had to pay for my pets as that was not covered....and then we ran into rain and the truck nor the trailer were sealed so my things were all wet when I unloaded. I am not a happy customer!!!!!!Vickie B. | Overall Experience
El cliente no dejó un comentario.katie F.
The running lights did not work and I got pulled over it and luckily was given a warning and not a ticket.sam G.
El cliente no dejó un comentario.michael H.
Under estimated price, which I was not at all happy about! It Also the truck I rented had pop or coffee spilled on the center consol and was a dried sticky mess. So I'm sure the steering wheel was not sanitized eitherCheryl H.
The ladies working were wonderful!James J.
Recently moved to Wichita from Houston. I've found U-Haul here is much more responsive and friendly than locations in Houston and Sugar Land TX. Bad experiences in the Houston area.Tom P.
The girl was very helpful.. she was great. The only bad thing I couldnt get into my unit because i didnt have a knife or scissors on me. So I have no idea what it looks like until tonight when I can bring a knife to open the door.JULIE S. | First Impressions
The crew was very understanding and helpful. I would recommend them for further rentalsandy K.
Great customer service! Than you!Mike B.
Make sure all of the additional items ordered are on the truck. I had to remind the clerk (very nice otherwise) of the furniture blankets twice.Dann S.
El cliente no dejó un comentario.Chris L.
The entire team at this location was great. Friendly, Effective, Awesome!Philip W.
These girls were great! And very efficient!!ron T.
Staff was very fast, knowledgeable and were friendlyRandal B.
Let â€˜em know the truck isn't in your location at least 48 hours a head of time. I was notified of a different location which was 45 min away!Stefana M.
For all the locations; you need to not tell a customer what their truck is and is not capable of. I was originally only wanting to rent a car trailer and I kept getting told I couldn't use my truck with the car trailer, so then I had to rent a 15' truck, I paid $175, and $35 towards gas afterwards, and your â€œcargo vanâ€ struggle to pull the trailer with the car on top, when I had pulled this SAME exact car on a bigger and longer WOOD trailer, so it was a lot more weight, and my truck pulled it damn good, with no problems at all! My truck is literally a PULLING UNIT, it was BUILT for PULLING!! I am very disappointed with the the fact I had to pay $90 extra about, when I shouldn't even have had to, you informed me it was because of the year of my truck since it was a â€˜94, but again, it was much more capable that you stupid 15' truck. Secondly, I would get told I could rent a trailer from one place, and I would show up there, and they didn't have one, I'd call place after place after place, and none of them was willing to help me until the last one I called, and they helped me find a location that had what I needed, just to get screwed over anyways. I will never go through uhaul ever again!! I will go through somewhere else.Priscilla L.
Aside from the storage unit mix up everything was great. Amanda corrected the situation immediately. The staff on 10/30 were easy to work with and very polite, made the whole process smooth. I will definitely recommend and use this location next time.Jessie E. | Overall Experience
The after hours check was easy and worked great thanksAlan F.
Very helpful staff , price is right, would recommend to others.Sharon S. | First Impressions
El cliente no dejó un comentario.Kenneth J. | Overall Experience
Trailer was dirty on the outside. Also the tie down strip on the right side was broken.Daniel C.
El cliente no dejó un comentario.John S.
Very thankful for the clerk that helped us - she was amazing!Peter C.
El cliente no dejó un comentario.Richard D. | First Impressions
El cliente no dejó un comentario.Russell J. | Overall Experience
Amanda was accommodating & great to work with.Allen B.
El cliente no dejó un comentario.Jason S.
It was really nice friendly and the place is well maintained good for your businessGary D H.
El cliente no dejó un comentario.William B.
The steering was horrible too loud no cruse controlArthur S.
El cliente no dejó un comentario.Rebecca H.
El cliente no dejó un comentario.Steve C.
El cliente no dejó un comentario.Cynthia D. | First Impressions
El cliente no dejó un comentario.Cynthia D.
There was not a walk around the truck or car dolly to point out existing damage. Uhaul personnel did not secure the wheel tie-down straps of the car dolly to prevent damage to the straps. I, the customer, had to figure that out prior to departure. The seats of the truck were not clean. Like a previous renter spilled water, or sat with wet pants. That said, the U-haul personnel were awesome, the facility was clean, well lit and orderly. The equipment performed above my expectations. Let me say again: the U-haul personnel were awesome!Christopher W.
El cliente no dejó un comentario.laquincha s. | Overall Experience
El cliente no dejó un comentario.Nancy D.
El cliente no dejó un comentario.John A. | Overall Experience
The windows didn't roll up all the way! The doors didn't shut right and I was afraid the y were going to come open! The latch was so messed up I thought I was going to need a hammer to get it open! I have rented Uhauls before and this was the worst riding truck ever! I'm going to have to go to the chiropractor just to get my back fixed from the jarring ride in this truck! I told the person about these things when I took it back, and he didn't even offer to take anything off my bill, not good customer service!! Also, cruise control would be tremendously helpful!!Jackie S.
El cliente no dejó un comentario.Mark M.
Online self checkout is extremely hard to use and asked for stuff like my driving license when I already did that online before when I did my reservation. I had to go there, spend 20 mins uploading all stuff again ! And it was dark, and taking a picture of the driving license was a nightmare.Amr S.
El cliente no dejó un comentario.Jim C. | Overall Experience
Amazing customer service. Went above and beyond in service.Dalton G.
El cliente no dejó un comentario.Jonathan M.
Completely different from where I picked up the trailer. Staff very helpful and friendlysammy G.
Great people to work with!James H.
El cliente no dejó un comentario.george m. | Overall Experience
An hour before I was supposed to pick the truck up, I received an email that the pick up location had been changed. That was VERY short notice. I didn't see the email, because I was in the middle of moving, until I had arrived at the original pick up location. The new location was about 3.5 mi further of a drive. I really think U-Haul should have driven the truck to the original location rather than make the customer drive to get it. Everybody was nice at U-Haul. But I think since I did make a reservation at a particular location, that burden to make sure my rental was at the confirmed location should have been on U-Haul and not me.David B.
All were very friendly and professional! I have my storage there!Pamela J. | First Impressions
El cliente no dejó un comentario.Louis H.
Facility was great. Some staff was helpful. Should not have EVER had to go in 4 times due to not being able to access my unit after hours when I paid for 24hr access. Tried calling the after hours number on the facility for the manager and could not get an answer or a phone call back. Absolutely ridiculous. Due to move out having so many issues with not being able to get in my unit I had to rush to get moved to MN when I would have had a couple days to unload the Uhaul I rented but instead I had about 12hrs! I had to have people move the last of my things out of the unit for me because I could not be there to finish myself unless I wanted to pay for more time with the Uhaul trailer. Worst experience with a storage unit.BETTY Y. | Overall Experience
El cliente no dejó un comentario.Jessa A. | Online Move In
El cliente no dejó un comentario.DOMINIC H. | Overall Experience
El cliente no dejó un comentario.joshua R.
Great customer service. Amanda and staff were exceptionally friendly and helpful.TYLER B.
El cliente no dejó un comentario.Jeff S.
El cliente no dejó un comentario.Elizabeth H.
El cliente no dejó un comentario.arturo O.
El cliente no dejó un comentario.Kevin H.
El cliente no dejó un comentario.george m. | First Impressions
Great jobED S.
No suggestions. Outstanding service reps, our van was almost new, beautiful facility five minutes from our home. Rates very reasonable.Rodney K.
Great experience!LARRY R.
Customer service was wonderful very efficient made it very easy to rent. Will rent from there again and recommend themSherry B.
El cliente no dejó un comentario.Hayley W.
This U haul location was great very friendly and helpful with the pickup and return. The trailer was in very good condition would rent from here again.Jim M.
Provide customer with notification of changes to pickup location and an alternate location was available that was nearer than the location uhaul.com selected to change pickup to.Loren D.
Picked up truck Dodge City location and it did not have full tank. Had to go fillCaroline R. | First Impressions
El cliente no dejó un comentario.Anna F.
El cliente no dejó un comentario.Robert G.
El cliente no dejó un comentario.Steve C.
You guys are doing it very well.Keep up the good workRandy T.
Excellent customer serviceDebra R.
Only issue was trying to return after hours. Was on hold for a very long time. I almost gave up. But when I did get someone she was very helpful and took good care.John C.
Very polite answerd my questionsDavid G.
El cliente no dejó un comentario.JEREMY D.
Service was prompt, staff was knowledgeable, and efficient. Facility was clean 5+:starsKipp d. | First Impressions
El cliente no dejó un comentario.Jim L. | First Impressions
El cliente no dejó un comentario.Douglas B.
Initially I was quoted over $200 for a pick up and drop off at the same location I did not realize they were putting it out a separate location. When I went back in to talk to the lady she changed it and saved us a significant amount of money I understand you have new people there however you need to train your new people better because they would've cost me way way amount of moneyMonica R.
El cliente no dejó un comentario.Jim L.
The trailer I rented was dirty inside. but not so much it had to be cleaned to be used. But I STILL have not gotten a receipt for my PAID use of the trailer!! NOT very professional!Cory C.
El cliente no dejó un comentario.miriam O.
Enjoyed how well setup the pickup and dropoff process wasBenjamin S.
Vehicle was extremely dirty and it was to the point where I took it back and didn't even use it for my intended purposes. The staff was very friendly but ended up using mernards Vehicle because of the cleanliness of the vehicle and ticking sound coming from the motor. Again staff was nice but for such a new location I expected better with the equipmentJoshua B.
El cliente no dejó un comentario.Nick M.
All was goodDavid K.
Thanks for your help and serviceBrian S.
Friendly and great serviceCalvin B.
It would be helpful to have the ability to add a 2nd driver at some point during the rental process and not just when one rents the vehicle/trailer.peggy F.
El cliente no dejó un comentario.Jeff C. | First Impressions
El cliente no dejó un comentario.Candis M. | Overall Experience
Very friendly and helpful staff.lori M.
El cliente no dejó un comentario.Donald C.
El cliente no dejó un comentario.REBECCA J.
I don't understand why I had to purchase a conversion from a round electrical plug to a flat because all new trucks have round plugs. Why does your equipment not come with round plugs other than to sell a conversion plugSean R.
Service was pretty good. However the the truck was not very well maintained. The ignition switch was starting to go bad in in my rental. I worried if I would be able to start the truck at times.Austin E.
El cliente no dejó un comentario.Austin D.
El cliente no dejó un comentario.Heidi M.
El cliente no dejó un comentario.Thomas M.
Simple pick up and drop off . Great customer service !Jamal N.
It was all good.JAMES S.
I do not believe the U-Haul statement that an U-Box will typically hold 1-1/2 rooms of furniture. Also, the furniture was suppose to have been delivered to Rogers, AR, but was instead delivered to Springdale, AR, which caused coordination issues with our third-party movers (who did a wonderful job considering the problem).Miles W.
I like the gently used area for people to leave things and take things if they want. I'm sure many people dump trash there but it is nice for people that use it for its intended purpose.Michael R. | First Impressions
El cliente no dejó un comentario.JACK K. | Overall Experience
Wren I arrived Tobyb took care of getting me on the road. He was very friendly & professional too. When I returned the equipment I was met with the same attitude. I was HIGHLY satisfied with my entire experience.Michelle S.
I booked my trailer online. When I went to pick it up the rates were way higher than my online rates. The man that checked me in was having a bad day. He was rude and sarcastic. Finally got the rates right. The service girl that hooked my trailer up was outstanding and when I returned it received great service.Scott C.
Wonderful customer service!Tehra F.
El cliente no dejó un comentario.Barbara O. | First Impressions
El cliente no dejó un comentario.Darren D.
El cliente no dejó un comentario.SCOTT H.
Very good customer service and friendly staff.LORI J. | Overall Experience
Very nice!!!Dorothy K.
El cliente no dejó un comentario.Tara A.
We had a really good experience.Sandy H.
El cliente no dejó un comentario.Shelby W.
El cliente no dejó un comentario.Heidi M. | Overall Experience
The staff are amazing! Very friendly and willing to help.ALISON B. | Overall Experience
The entire staff is super friendly and professional. From when I went in the office to get a storage unit, to when I returned it. Also when I returned a trailer I had rented.jose m. | Overall Experience
El cliente no dejó un comentario.Amanda T. | First Impressions
Terrible experience, manager Amanda never returned one call out of 5 attemptsTimothy J. | Overall Experience
El cliente no dejó un comentario.Iris S. | Overall Experience
El cliente no dejó un comentario.Renee L. | First Impressions
El cliente no dejó un comentario.brad r. | Overall Experience
Y’all are a bad company to useQuenton J. | Overall Experience
The staff was super, but instead of getting a 10x20 they gave me 2 -10x10s I have called the manager Amanda Koehn 4 times and left masgs and was told she would call and have heard nothing. I will not be renting again.Timothy J. | First Impressions
El cliente no dejó un comentario.Renae P. | First Impressions
El cliente no dejó un comentario.Cody D. | Overall Experience
Didn’t have the unit or the equipment available that i had reserved.jacob h. | First Impressions
El cliente no dejó un comentario.SEAN S. | First Impressions
We recently moved to Topeka and wish there was a storage place like this there. I am disappointed that we did not receive a refund for the three weeks we will not be using the unit.SABRINA A. | Overall Experience
El cliente no dejó un comentario.jacob e. | First Impressions
El cliente no dejó un comentario.Steve C. | First Impressions
El cliente no dejó un comentario.jennifer s. | First Impressions
El cliente no dejó un comentario.LEONARD J. | Overall Experience
It's an excellent facility, everything is in tip top shape. The only real problem I have is that after a certain hours everything is closed. I think it's 10:00 p.m. You no longer have access to your storage. I prefer 24-hour access because sometimes I can't always get there during daylight hours or in the hours that you have to set. Doesn't seem like to me it would be that much extra for you to have a night person considering all the electronic security that you have you shouldn't have any issues with 24-hour facility.matthew s. | First Impressions
El cliente no dejó un comentario.Dajah B. | Overall Experience
I thank u for everythingRebecca W. | Overall Experience
El cliente no dejó un comentario.Terry M. | Overall Experience
El cliente no dejó un comentario.claudia c. | Overall Experience
El cliente no dejó un comentario.Patrick W. | Overall Experience
The storage facility was easy to move in and out of. We had no issues during the time we had the storage unit. The only thing I would recommend for U-haul overall is the automatic payment system, it never worked for us. I would recommend renting again and would consider it for future storage needs.jacob N. | Overall Experience
I don’t know where the storage units good but in the rental for trucks was good alsoWilliam U. | Overall Experience
Everything is great about the storage. The only thing that would make my experience better is if trucks could load and unload from opposite sides of the building, saving some walking time. ¡Gracias!james n. | First Impressions
El cliente no dejó un comentario.ANN D. | Overall Experience
I really appreciate how clean your facility is.Matthew D. | First Impressions
I think the prices are overly priced.Kimberly K. | Overall Experience
One of the best experiences I have witnessed with customer service!Marcus M. | Overall Experience
El cliente no dejó un comentario.Mike B. | Overall Experience
El cliente no dejó un comentario.david s. | Overall Experience
Great people!!vickie b. | Overall Experience
Our experience with this U-Haul was excellent. Amanda was extremely friendly and helpful, as were all the staff, with all our needs. We used 2 spots, an RV spot and a unit while we were waiting on our house to be built. The facility was always clean convinient and well kept. Thank you for working with us and making our experience a positive one.Blaine S. | Overall Experience
El cliente no dejó un comentario.judy m. | Overall Experience
Unit could've been much cleaner. They need to be swept and/or vacuumed before the next renter. I noticed the corners were especially dirty.CASSIDY JOLINE C. | Overall Experience
My sister is the one that emptied out the locker they told her that the lock belonged to them but it did not belong to me so they took my locklynet r. | Overall Experience
The general manager was awesome with helping us and made sure we had everything we needed.Richard W. | Overall Experience
El cliente no dejó un comentario.diana g. | Overall Experience
El cliente no dejó un comentario.Sarah K. | Overall Experience
We rented 5 units for 4 months as we moved into a home that required much renovation. Amanda and her staff were always kind and helpful. We would highly recommend using that storage unit to anyone.Dan A. | Overall Experience
Well staffed and very friendly and helpfulJohn C. | First Impressions
Elevator kept moving up and down even after the doors opened causing various items of ours to fall over and get damaged. The app wasn't working so we couldn't return the truck, got charged for bringing it back after hours, and got charged for an additional day (additional charges were later reversed except for the extra days rental of the utility dolly). Rented a 20ft truck and was given a free storage unit only to discover that the free unit was 7x10x11 and wouldn't hold all of our belongings. The following day received message warning about potential future charges being assessed due to not putting all of their courtesy carts back in the holding area before leaving. All and all I'm over the whole experience and won't ever use them again.Leann M. | First Impressions
Top shelf service.CHRISTOPHER H. | Overall Experience
I was in an emergency move-out situation due to domestic violence. All of the staff was calm and extremely helpful.Sarah K. | First Impressions
Would have given 5 stars but price is a little too high.Tommy K. | First Impressions
Great place and great people. A pleasure doing business here. I highly recommend this facility and the staff.JIM M. | Overall Experience
The best storage experience I have ever had. I have rented a few unit throughout the year's to help people out with places to store their things. Nicest, cleanest and most secure storage facility I have ever see. Thank you all.Ronald H. | First Impressions
Amanda is amazing! Extremely knowledgeable and very friendly. Can't thank her enough for all the help.Gregory M. | First Impressions
El cliente no dejó un comentario.Brent L. | Overall Experience
El cliente no dejó un comentario.WILLIAM H. | First Impressions
Great & professional service. Thank you!Torrey M. | Overall Experience
Very friendly and helpful staff at this location (W Holland Street in Wichita). I'm usually pleased with u-haul but they were beyond the expectations!!! Excellent services there: for the truck rental, for the units, etc...Sandra A. | Overall Experience
Everyone very courteous. Thanksnadyne f. | First Impressions
El cliente no dejó un comentario.Veronica G. | First Impressions
El cliente no dejó un comentario.James C. | First Impressions
I tried four different times to have the U-haul return location changed to Wichita because that was where my car was and despite my efforts it remained in Anthony 54 miles away from my car an 10 miles from my home. The only reason I can see for this is either the staff isn't listening or U-haul is trying to stick people with the wrong return location charge of $300 dollars. I returned my U-haul in Anthony an rented it again an still I was stuck with Anthony as my return location despite me telling them that I needed to return the U-haul in Wichita because that was were my car was!! I see that as trying to rip me off or the staff at U-haul just doesn't listen.Randy S. | Overall Experience
Great customer service always helpful informative professional and friendly .. They go above and beyond for their customers. A+++ experience thank you so much for making my moving and storage needs a breeze!nikki g. | Overall Experience
Amanda at the storage facility ? in Wichita went above and beyond the service I I expected to receive , in my opinion she deserves a 5 star rating Thanks U-HaulDavid D. | First Impressions
El cliente no dejó un comentario.robert g. | First Impressions
Great professional customer service. Very efficient and knowledgeable. And storage unit very nice and clean. ¡Gracias!Torrey M. | First Impressions
El cliente no dejó un comentario.phil p. | Overall Experience
I wish the facility had 24-hour access vs 5 AM to 10PMJamin J. | Online Move In
Best service and helpfulness I have come across in yearsJIM M. | First Impressions
El cliente no dejó un comentario.Bailey J. | Overall Experience
El cliente no dejó un comentario.Gary D. | Overall Experience
El cliente no dejó un comentario.ryan R. | First Impressions
No issuesKipp D. | First Impressions
El cliente no dejó un comentario.James S. | Overall Experience
El cliente no dejó un comentario.Ruby G. | First Impressions
Great service.Donyail S. | First Impressions
Too expensive for me.Philip A. | Overall Experience
Clean, secure storage and very helpful staff.carol g. | Overall Experience
The equipment was great. Chadd's Auto went above and beyond.pat n. | First Impressions
El cliente no dejó un comentario.Randy S. | First Impressions
El cliente no dejó un comentario.Tracy D. | Overall Experience
El cliente no dejó un comentario.Jennifer G. | Overall Experience
El cliente no dejó un comentario.Katrina S. | First Impressions
Loading carts need to be 6-8" wider to help with furniture. Glass doors will probably be broken soon. LOLPhilip A. | First Impressions
I am very impress of the services and customer relation one of the besthenry n. | Overall Experience
Great staff, gave great details on how everything works!Jared G. | First Impressions
El cliente no dejó un comentario.courtney c. | Overall Experience
El cliente no dejó un comentario.Jennifer G. | First Impressions
El cliente no dejó un comentario.Gerald S. | First Impressions
I'd use it again if I needed to. It was very safe.Vicki B. | Overall Experience
Great customer service by Donnethen he is awesome.Norma T. | Overall Experience
El cliente no dejó un comentario.Michael T. | Overall Experience
Lady that waiting on me cussed and held atme because I wasn't satisfied with service . And will tell everyone that iknow that never rent or store anything with uhaul .randy a. | Overall Experience