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Troy B.Customer Reviews for U-Haul Moving & Storage of West Wichita
Testimonials From Recent Customers
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I honestly feel this location did a great job, good customer service, an clean vehicle.
Akia B.Drop off was very simple and convenient. Staff were helpful and prompt
Christopher G.Very Knowledgeable and helpful staff.
John C.Fast, easy. Liked the online check in
Joseph S.This location was great. I was upset my initial location request was denied, then the second location was changed as well due to another customer not returning the truck. The manager at this location called me at 730am - enough time before my reservation to let me know which was very helpful - they even let me reset for my pickup time for an hour later due to scheduling conflict with pickup. This location was farther away than what I requested, causing me to use more miles/gas than I needed- not this locations fault. The manager let me know there would be a reimbursement to my account in a few days- which was settling. The manager was really helpful, informative and nice. The process was easy and stress free. When returning the truck I used the mobile device check in. The woman I spoke with working was also very friendly, nice and helpful. They made sure to let me know about the specials going on with the storage units as well. I already had one paid for near my home or I would have taken advantage of this special. Overall, great experience. The online pickup/drop off was alright- I'm more old fashioned so the taking of pictures and entering info wasn't my fav but it's efficient.
Brock C.Excellent location!
Stephen T.Continue great service! Thanks
Torrey M.Wait on phone
David G.Everyone is very courteous and helpful. We have worked with Amanda and Rochel and they have answered all of our frequent questions. Thanks to them!
louis t. | First ImpressionsThe Uhaul App used for 24/7 rideshare needs a serious looking at. Numerous crashes, Error codes. and unresponsive buttons.
Michael P.Only problem I had was when I picked up the truck it was not full of fuel it was on the 3/4 mark.
KEVIN S.Wonderful experience with this location's manager and her team. ¡Gracias!
Juliann J.Knowledgeable and efficient
tom B.I rented the 6 x 12 utility trailer with ramp to move 5 ft wide utv. After driving 2 hrs I found out the opening for the gate is less than 5 ft and the equipment didn't fit through the opening. Wasted 4 hrs of drive time and 34$ trailer rental. Trailer was unused. It did pull nice.
Christopher G.I can't think of anything that needs improved, the service was excellent and everyone was very friendly.
Stephanie H.i told them what i want they did not here they try to give me the wrong trailer i want one to haul a riding mower they try one with out a ramp
larry E.Big parking lot, user friendly. The key drop box was a bit hidden when it is dark out.
SAMANTHA F.Everything was ready as expected .... Don't change a thing
Richard S.After trying to use another Uhaul facility in the local area. I will always rent from the U-Haul Moving & Storage of West Wichita 600 Holland St Wichita, KS 67209. The Manager and her staff at the mentioned location have always been top notched, courteous, and help with the needs of my move and storage requirements.
Ralph K.The truck we rented was in great shape and drove nice. The employees I had dealings with were very knowledgeable and polite.
John F.The service was excellent and the people where very friendly and accommodating ! Great experience . Thank you Uhaul !!!
randy A.I was told by the Wichita facility, that the pod would be a day late due to weather conditions. It didn't ruin any plans that week, so I didn't think anything of it. But I did ask if the pod still had the same delivery date to the new house, and they said that it would be delivered on the date I originally requested. I had to wait 2 days without the pod, so I cut out the middle man and picked it up myself. But they did refund the final delivery fee so that worked out in my favor. Just something for the company to look at.
Garrett H.The truck came full of gas and was easy to check out and bring back to the facility. We also received a discount for where the truck was dropped off so that was a nice bonus. We would rent from U-haul again in the future.
jacob N. | First ImpressionsI needed to rent a truck at the last minute, the first location I went to didn't have one available but they were able to locate one nearby. The staff at both locations were friendly and very helpful.
Deborah H.Everyone i had contact with was warm, friendly and knowledgeable. They made it all easy and painless. These guys are great
Kevin C.All the catylitic coverters were cut out by scum sucking slime balls
Christopher G.The staff was AH-Mazing! Fueron muy útiles y amables. They gave great instruction as to the best way to get my car off the tow dolly and unload the truck! I believe the guy'a name is Austin and I didn't catch the woman's name working that night, 01.30.21, as well but both were outstanding! Hands down the best customer service I've received in a long time!
erica m. | First ImpressionsIt would be helpful to be able to link a rental to an account. Our rental ended up kind of messed up and they had a few issues when we called to extend the rental one day.
Dawn K.They made a sale in Tupelo, seems like they want you to deliver a truck
Doug S.Gas gauge incorrect and somehow they wanted to charge me 20 dollars for gas. For 29 miles which was actually 27 scam. Need to have gas gauge all correct i shouldnt have to document my gas
Jason M.Fast friendly service
Robert D.Easy to get in and out of the property. Plenty of room for loading and unloading. Well lite and clean.
Susan R.Was overcharged told that my card charged a hold fee when called was told no was not given back the hold fee and was charged the deposit even though records show deposit was returned but was not
david T.Employees to have a little more experience
Toby C.Simple process, nice staff, just wish I could have picked up the truck in the location where I had reserved it, instead of 15 miles away.
Dan D.When unloading from a trailer, the retention straps can interfere with door operation. The customer can solve the problem quickly with a large pry bar.
Jim H.Nada
Veeas W.This location was not the suppose to be the drop off point but I knew I could come back from Denver and drop it off here. I could not find any help when I was out in Denver so I had to pull it all the way back to Wichita.
Regie S.Very helpful, friendly and great customer service.
WENDY F.Computer system was down and staff were able to improvise to get me set up with storage. It had been a long exhausting day and they were able to get the job done even in unusual circumstances. A++ customer service!
mona w. | First ImpressionsDidn’t like how price increased within 3 months of joining
zach l. | Overall ExperienceGreat facility. Easy to use staff was very helpful. We moved in as they were first opening and very little opening glitches. Rented cargo van too and it was a great experience. Hope I don't move again but if I do and need temporary storage this where I will go.
john f. | Overall ExperienceThe wichita facility was great to me started off bad but wichita made it all better and I will continue to do business with them in the future the reservation part was horrible thank you west wichita for making it better
Tomi C. | Overall ExperienceThe staff was friendly & helpful. They abided by the mask ordinance. It was difficult to find a phone number for this location.
PETER G. | First ImpressionsI will be using them again if ever needed. I highly recommend Uhaul storage to friends!!! I've already told some about it!
Kelly H. | Overall ExperienceHad a no hassle experience
Richard J. | Overall ExperienceI appreciated their understanding and were helpful with helping us make informed decisions.
Kimberly K. | Overall ExperienceVery friendly staff. Very hospitable!
Kevin O. | First ImpressionsThe staff was friendly, courteous and extremely helpful.
Thomas S. | First ImpressionsOur original reservation was lost, and we got to the facility a little after 7pm, did not know they closed at 7. The lady that was working there had not left yet and got us taken care of. We really appreciated her help! She went above and beyond to help us out!
Wolf Z. | First ImpressionsStaff were warm and friendly and very efficient.
Robyn C. | First ImpressionsNew, clean, open hallways, fast service. Best storage / uhaul return I have ever had. Great job.
Tim K. | First ImpressionsI realize the building just opened but I when I signed on the elevator did not work for 3 days and there are rodents in the building. We had to carry storage unit content up the stairs when moving in and rodent came thru the storage unit.
debra a. | First ImpressionsThere was a miss communication on the pickup sight but besides that everything went good
gary d. | First ImpressionsAmanda’s professionalism helped make the entire Sign up and move in experience problem free.
robert g. | First ImpressionsEveryone was helpful and it was simple to rent the storage space.
michael c. | First ImpressionsWaiting for key card/remote entry control for parking area.
ralph r. | First ImpressionsAMANDA AND THE OTHER GIRL THAT WOR WITH HER WERE VERY HELFUL AND KNOWLEGEABLE ABOUT THE BUSINESS
Edward C. | First ImpressionsBrand new facility. Staff was very helpful and friendly. They went above and beyond to help. Would definitely recommend this facility.
Steve J. | First ImpressionsVery helpful and friendly people
Richard J. | First Impressions