Customer Reviews for U-Haul Moving & Storage Of West Valley

5,613 reviews

4690 S 4000 W   West Valley City, UT 84120
(W Of I-215 corner of 4700 S and 4000 W)

(801) 966-6312

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(801) 966-6312

4690 S 4000 W
West Valley City, UT 84120
(W Of I-215 corner of 4700 S and 4000 W)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Was never able to upload any pictures to the website or the app

John M. 
Rating:
5.0

Customer did not leave a comment.

Morgan W. 
Rating:
5.0

Customer did not leave a comment.

Amaitsa L. 
Rating:
2.0

When I came in, there was an available register and representative but he was so busy putting stickers on tape measures that he just ignored me. I waited `13 minutes while he did this activity before he was willing to help me. This person seems to think his job is putting stickers on tape measures, not helping paying customers. No income is made putting stickers on items and no money is generated, better to have happy customers than quick sticker on product which could have been done when the customers were gone or at the end of the day. Poor decision making makes me give you a bad rating.

Douglas T. 
Rating:
3.0

The truck I rented was returned the night before I was supposed to take it back. I still haven't received a receipt. Only an additional charge of $20 and I can't figure out what that's all about.

nancy S. 
Rating:
1.0

Customer did not leave a comment.

Ryan T. 
Rating:
5.0

Brian was amazing to work with.

Chad H. 
Rating:
4.0

Customer did not leave a comment.

steve B. 
Rating:
5.0

Customer did not leave a comment.

ROBERT T. 
Rating:
4.0

Customer did not leave a comment.

John S. 
Rating:
5.0

The check in service was even made fun! The sense of humor on the employee was fantastic! Picking up the truck was made so simple and explained so well! The location was clean.

Justine F. 
Rating:
5.0

Fast, smooth service. Everything went well. Process is very updated and modern, in and on my way in minutes. Great job uhaul!!

Sharon M. 
Rating:
5.0

Customer did not leave a comment.

Guadalupe G. 
Rating:
5.0

Customer did not leave a comment.

amanda G. 
Rating:
5.0

Customer did not leave a comment.

GARY B. 
Rating:
5.0

Customer did not leave a comment.

Keith K. 
Rating:
5.0

All team members were amazing, helpful and professional. I've used this location multiple times. It's a bit further than my location - BUT it's worth it.

Vanessa C. 
Rating:
5.0

The men who helped us both at pick up and drop off were quick, efficient and friendly.

Nathan O. 
Rating:
5.0

fast and friendly service, I didn't have any issues.

Mirian L. 
Rating:
5.0

Customer did not leave a comment.

Donavin W. 
Rating:
5.0

Just keep up the good work.

Sandra H. 
Rating:
5.0

Customer did not leave a comment.

Nora L. 
Rating:
4.0

Customer did not leave a comment.

Cameron P. 
Rating:
4.0

Friendly, courteous, and knowledgeable concerning our needs. Totally professional...

Doug B. 
Rating:
4.0

Customer did not leave a comment.

Holly V. 
Rating:
5.0

Customer did not leave a comment.

CLAUDIA P G. 
Rating:
4.0

Customer did not leave a comment.

Mauricio R. 
Rating:
1.0

Because of the way I was treated at the drop off location and my own personal understanding of how buisness should be conducted, and how it was actually conducted, I will not recommend and will not give a positive review of U-haul when im asked. I will try to seek other methods to move my belongings. It is as simple as this. Dont treat me like I'm stupid! Every time I have done buisness with U-haul they ask me, "What is the closest location is to my house so I can drop off the equipment." Well... I went to the closest location to my home. I had the location tell me they can't take the trailer because they were full. Now normally I would accept that answer and go about the next step in trying to figure out what to do next. Here is the problem. First; I had the guy tell me the store closest to me is on State street. Nope it's not. It's actually 20 minutes further away and way less convenient. Second; after I said "No this is way closer and where I need to drop off the equipment." He replies "sorry I'm full". Well thats a You problem not a Me problem. U-haul has a runner truck that moves equipment all the time. Why inconvenience a customer...? I know! Let's go with pure laziness. That's all, just a guy being lazy... But wait it gets better! He moved the return location on my ticket to the location he wanted me to drop off the equipment saying that is "a mile down the road" Hmm I don't think so. I called customer service and explained the situation. After I got an attitude from the woman on the phone and her laughing at me, I told her "I'm on site to return the equipment and I'm not driving 30 min down the street When I am already at the closest location to me." She finally changed the ticket to the right address and I was able to drop the trailer. So U-Haul. A lesson we can learn here. Don't treat people like they are stupid and don't run your costomer around for your employees ability to be lazy. You claim you can drop off your equipment at any location and closest to a customer's home. Honor that! By the way the lost was not full!

Sherry T. 
Rating:
3.0

The employee that checked us in gave me attitude because we were 2 hours late because of weather. I didn't appreciate the way that he spoke to me. It was Monday and there was plenty of vehicles and his attitude wasn't acceptable.

jeff H. 
Rating:
5.0

More customer parking.

Anthony S. 
Rating:
5.0

Customer did not leave a comment.

Dylan M. 
Rating:
5.0

I have to say it was a great experience overall.

Kim D. 
Rating:
5.0

Customer did not leave a comment.

Elisabeth S. 
Rating:
5.0

It's a busy intersection in front of the business and there's no parking but the staff is very accommodating and friendly.

nancy S. 
Rating:
3.0

The girl that checked me in was awesome, efficient and friendly

Jessica C. 
Rating:
5.0

Great customer service! Dan was extremely professional and made everything extremely easy. I highly recommend this location!

Sarah L. 
Rating:
5.0

Customer did not leave a comment.

Nicholas M. 
Rating:
5.0

This location never disappoints, staff is always great and go above & beyond Thank you guys for great service

James S. 
Rating:
5.0

Customer did not leave a comment.

Margaret M. 
Rating:
5.0

Customer did not leave a comment.

Tamara J. 
Rating:
5.0

The customer service was excellent, the fella who helped me was very nice and knowledgeable. Will definitely be going back to this location once again.

Reinhold N. 
Rating:
5.0

Customer did not leave a comment.

Hugh B. 
Rating:
4.0

Enjoyable and available experience

Nathan N. 
Rating:
2.0

The person who checked me in seemed very uneasy and made me feel uncomfortable.

Laura T. 
Rating:
5.0

Always super friendly and helpful staff every time I rent here. These guys are a top notch crew!

Lisa H. 
Rating:
5.0

Customer did not leave a comment.

Damion K. 
Rating:
4.0

Customer did not leave a comment.

ANTHONY K. 
Rating:
5.0

Customer did not leave a comment.

Craig M. 
Rating:
4.0

The staff was great and professional...the 20 footer truck consumes a lot of gaz..it's good to know.

Kamel M. 
Rating:
3.0

To make sure the vehicle doesn't leak rain water one the steering wheel. I refused acceptance of vehicle and was given an other Thea a awsome. Pricing was a bit high for one days use

Mark H. 
Rating:
5.0

Customer did not leave a comment.

Kye H. 
Rating:
5.0

Excellent customer service. He went the extra mile to be helpful.

KEN S. 
Rating:
5.0

Customer did not leave a comment.

Rhonda M.  |  Overall Experience 
Rating:
1.0

I made the reservation, arrived at location. The app wouldn't let me get a truck, called customer service. They are telling me that 10ft trucks are not available, they give me a 15 ft which is more expensive. The 15 ft truck they gave me is blocked off by 2 other trucks, called the again. The put me on a 15ft that isn't blocked, they don't have a key. They had me open all boxes with keys and what do you know, it's a 10 ft a van and a truck. They moved my reservation back to a 10 ft. They lied to upgrade me. I didn't like that. Probably not the locations fault, it is uhauls fault. Then comes the return. Their app is so shotty it would not take any of my pictures. I gave up and just submitted the return without them. Never again.

Gabriela S. 
Rating:
5.0

Yo creo que todo esta bien por el momento

mario G. 
Rating:
5.0

Customer did not leave a comment.

Roman S. 
Rating:
1.0

The employee behavior is so poor

MOHAMAD A. 
Rating:
5.0

Muy bueno el servicio

Jose A. 
Rating:
5.0

It was perfect and everyone was very helpful--thank you!!

Mary Ann B. 
Rating:
5.0

Customer did not leave a comment.

Connie R. 
Rating:
5.0

Customer did not leave a comment.

JESSICA M. 
Rating:
5.0

We've rented here several times lately and the customer service has been excellent. All of the employees we have interacted with really seem to care about their customers experience. I would say it's tied for the best customer service experience I've had anywhere, in all my 45 years.

RONALD H. 
Rating:
3.0

Customer did not leave a comment.

Christopher F. 
Rating:
5.0

Customer did not leave a comment.

Victor L. 
Rating:
5.0

Customer did not leave a comment.

Ronald B. 
Rating:
5.0

Customer did not leave a comment.

Annika G. 
Rating:
3.0

Customer did not leave a comment.

Tamara M. 
Rating:
3.0

Customer did not leave a comment.

KC C. 
Rating:
5.0

Customer did not leave a comment.

Roger S. 
Rating:
1.0

Both people at the counter who i dealt with checking out and checking in were extremely rude and condescending with their tones. I left in tears.

Lana S. 
Rating:
5.0

Pleasant and friendly staff as always. They were slammed at the time and still got everyone through quickly.

Aleksandar N. 
Rating:
5.0

Customer did not leave a comment.

Shane H. 
Rating:
3.0

Customer did not leave a comment.

Jason B. 
Rating:
5.0

Customer did not leave a comment.

Eder L. 
Rating:
4.0

Customer did not leave a comment.

Brenda G. 
Rating:
5.0

The only downside to this location is parking a trailer near the roll up door. There’s not much room.

Keith B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ramon R. 
Rating:
5.0

Nice and friendly people!!

MIGUEL T. 
Rating:
5.0

Customer did not leave a comment.

Ned G. 
Rating:
1.0

My pickup was for 6:00 am. It was parked in the back of the store in an unlit area. It was dark with no lights and as I'm alone looking for my truck I come a man siphoning gas out of the very truck I was trying to find. It was a very dangerous situation. Totally unacceptable!!

Lana S. 
Rating:
5.0

Customer did not leave a comment.

Loi P. 
Rating:
5.0

Customer did not leave a comment.

Crystal I. 
Rating:
5.0

Customer did not leave a comment.

Humberto C. 
Rating:
5.0

Customer did not leave a comment.

Stephen J. 
Rating:
5.0

Customer did not leave a comment.

William G. 
Rating:
5.0

Customer did not leave a comment.

Carl A. 
Rating:
5.0

Customer did not leave a comment.

Miguel T. 
Rating:
5.0

Customer did not leave a comment.

Jorge Arturo D. 
Rating:
5.0

Customer did not leave a comment.

Denise S. 
Rating:
5.0

The employees were far better than I could have ever expected! 110% effort with everything they did for me. Perfect experience

Brian W. 
Rating:
5.0

N/A

pedro C. 
Rating:
1.0

Customer did not leave a comment.

amwer S. 
Rating:
4.0

Make sure to rent a vehicle with a full tank of gas that way the rent doesn't have to fill up the gas tank to full and not be reimbursed for it.

jeremiah B. 
Rating:
5.0

The customer service at this location is impeccable. Friendly, happy, easy to joke with, and ALWAYS ready to serve. Thanks Guys

James D. 
Rating:
5.0

It was simple and easy from the pick up to drop off. Even the extension of the truck was easy.

Afi H. 
Rating:
5.0

Customer did not leave a comment.

Veronica G. 
Rating:
5.0

Staff are knowledgeable.

Tony T. 
Rating:
5.0

We always go to West Valley location the people are well trained at there jobs and the equipment you need is always there. We will always recommend this U Haul.

N.Max H. 
Rating:
4.0

Customer did not leave a comment.

TYCE H. 
Rating:
2.0

My experience with staff at this facility was the feeling of being bothered by any question or interaction. I have not received my invoice by email for rental by email which they stated to my son that they would send it to me same day. I was also charged for a storage unit that vacated on 9/29/23. I still haven’t received my refund.

Genevieve V.  |  Overall Experience 
Rating:
5.0

Great customer service

James D. 
Rating:
5.0

Thank you for making my move, enjoyable as it can possibly be.

Marvin H. 
Rating:
5.0

Customer did not leave a comment.

Ronald H. 
Rating:
3.0

The prices a for storage are expensive compactor other storages in the area that are larger.

Genevieve V.  |  First Impressions 
Rating:
5.0

The staff was informative and thorough in the transaction

Joshua T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Justin K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bryan B.  |  Overall Experience 
Rating:
5.0

Wonderful staff for sure. The location itself has a terrible parking lot (pretty much NO parking lot) and the units themselves are hard to see in. There are motion sensor lights, but the only sensor is near the front door of the storage area and the timer is only about 10 minutes. It makes it hard to go through and stack your stuff in the unit when you have to keep going out and restarting the timer. This is not a reflection if the staff, though. The staff was always nice and accomodating to me. If i ever need a storage unit again, ill come back to this location!

Keely M.  |  Overall Experience 
Rating:
5.0

Parking was rough but everyone was great

Thai W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gary S.  |  First Impressions 
Rating:
4.0

Nice staff.

Thomas M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yunga W.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Angela R.  |  Overall Experience 
Rating:
5.0

buen lugar para rentar camion pa mudanzas. y almacenar cosas.

Manuel L.  |  First Impressions 
Rating:
5.0

I wish I could offer more than 5 stars. I'll just have to give 5 stars on Google review too. The staff let me stay late to unpack the truck and actually helped unload the truck with me. I'm sure that is not the standard but everyone is just so nice and accommodating!

Trent P.  |  First Impressions 
Rating:
5.0

Great staff and clean facility. Unfortunately the parking lot is extremely cramped which makes it a bit difficult to load storage rooms.

MARK D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chris J.  |  Overall Experience 
Rating:
5.0

6 stars, I got the royal treatment.

Roger A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gary O.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Paul M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vern B.  |  First Impressions 
Rating:
5.0

Great experience! Everyone was so nice and helpful, plus the unit was clean and easy to access.

MEGHAN W.  |  Overall Experience 
Rating:
4.0

Thank you

Valorie J.  |  Overall Experience 
Rating:
5.0

I have been using U-Haul for all my moving needs and have always been treated respectfully and I love the free month storage when renting a trailer. They are great!

DORI S.  |  Overall Experience 
Rating:
3.0

Good people working! Dead mouse in the storage!

russell b.  |  Reservation 
Rating:
5.0

Staff was very helpful allowing us to use a 4-wheel cart and 2-wheel dolly if needed to move the larger/heavy items down the steps.

Roy M.  |  Overall Experience 
Rating:
5.0

Bob the manager was very helpful and friendly.

joe t.  |  Overall Experience 
Rating:
5.0

Friendly staff easy location to get to and well maintained would definitely recommend....

CINDY J.  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage

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  • Moving Supplies

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  • Trailer Hitches

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  • Propane

    Propane service delivered straight to your door!

  • Trucks for Sale

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  • History

    We have an adaptive reuse program to better the environment!

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