Customer Reviews for U-Haul Moving & Storage of West Tampa

Clasificación:

2.0

You should check the oil, and tires and look for damage before renting out a van. Make it easy to contact customer service and not an hour for a reply.

Rating:

2.0

Changed the pick up location, got truck 2 hours later than the appointment, dolly wasn't in the truck, customer service call was not professional.

Rating:

5.0

na

Rating:

4.0

This location was far superior to the pick up location although once again my location was changed requiring me to drive 10+ miles out of my way to drop off the truck. My recommendation is to only give pick up and drop off locations as options on the website that are truly available!

Rating:

1.0

I made reservations to pick up at 1 location and drop off at another. My pick up location changed my drop off location changed they changed the truck 3 times they changed the trailer twice.. Then when I tried to return the truck in trailer I could not do it through the app and it was after hours because they had changed the equipment so many times.. Nobody informed me of this beforehand so I spent an hour on the phone with various people trying to figure out what was going on. Then when I returned the truck in trailer it was at a storage unit with a gate when I hold in the gate was wide open when I went to leave the gate was closed I had no gay code to get out so I had to wait for somebody else to come in and open the gate so I could leave not a very good experience with uhaul

Rating:

1.0

Trailer lights worked intermittently. Hub, axel or E brake was sticking causing it to feel like brakes were locked up every 100 yards. Tires would skip and smoke on occasion.

Rating:

5.0

Customer representative very courteous and professional. Last minute, no reservation and they accomodated my needs.

Rating:

3.0

other than reserving one at 9:30 and then it not being available and a roach in the car. It did what it was suppose to.

Rating:

5.0

Truck that I rent need more maintenance excesive wheel play on speed above 65 MPH

Rating:

5.0

N/A

Rating:

5.0

Location is convenient to where we we're meeting bing to. The associates working the counter were knowledgeable, friendly and professional.

Rating:

1.0

I need to file a report and make an Inaurance claim A.S.A.P

Rating:

5.0

Truck was not ready when l got there it was still being clean

Rating:

4.0

This location was a after hour drop off but property was well maintained

Rating:

5.0

Nothing

Rating:

5.0

Price quotes need to be more clear and include pick up and drop off fees.

Rating:

5.0

Equipment was clean, however the original U-Haul that I was contracted to lease had either sensor problems or engine problems. The truck they gave to replace that one while was in fully good mechanical order had issues with the alignment the wipers were in poor condition and when you hit the brakes it pulled hard to the left. I told the representative when I returned the equipment these things and the response was that they're aware of it.

Rating:

4.0

There was a pretty long line when I got there and only one person was working behind the counter so the wait to pick up the equipment was probably a little longer than necessary.

Rating:

5.0

While my initial trailer was not available at another uhaul location this facility more than met my needs last minute. Thanks

Rating:

5.0

Best Customer Service in entire Florida

Rating:

5.0

I got a text to return the truck rental after a few hours. I estimated my rental for 8 hours.

Rating:

5.0

Everything was good except the fact that van rented smelled badly.

Rating:

5.0

I'll always recommend a friend

Rating:

5.0

Not applicable …already excellent services provided.

Rating:

5.0

New Tires all the way around and new safety chains on trailer. Trailer was clean. Friendly staff

Rating:

5.0

Very user friendly

Rating:

3.0

We were late 2 hours and they charge us an extra day of the Truck ,dolly and insurance that's not acceptable. We deserve a credit in our next rental.

Rating:

3.0

Roaches crawling across dashboard, not friendly worker, long line with one cashier even if you're just dropping off.

Rating:

3.0

Would have liked a closer drop off location.

Rating:

2.0

I was given a truck with a broken roll up door. Make sure everything on the truck works.

Rating:

4.0

Inside of the vehicle was filthy and disgusting. Needed to be disinfected also

Rating:

5.0

The manager was very professional and helpful. She is the best I think her name was Kristine.

Rating:

1.0

Had major problems and no one's really responding to my requests

Rating:

1.0

terrible service, long waits, truck drove terrible, and the truck was a saftey hazard to drive and dangerous

Rating:

5.0

Everyone at this location was helpful and professional. They even apologized for the nightmare I had picking the truck up, which they had nothing to do with.

Rating:

5.0

My issue is not with this location. The staff here were very friendly and helpful and the storage unit was clean. The issue is when I first called Uhaul they issued me the wrong storage unit twice and it involved me driving out of my way. Also the uhaul I was issued from the St Pete location was very dirty. I was such in a rush to load my personal belongings that when I off loaded them into storage they were very dirty and dusty. Also the dolley handle in the back of the uhaul was damaged. On the side wall of the back of the uhaul there were brownish bloodish stains. So disgusting. Throughout this whole ordeal I constantly called customer service to complain but was put on extremely long holds and was even told we would be contacted back within 72 hours from a manager. That has yet to happen.

Rating:

5.0

All five of our U-Boxes arrived safe and sound! Alex & Drew were great to work with as far as unloading our boxes. They really made sure we were set up in our new place!

Rating:

1.0

The manager has a terrible attitude with the clients!. She does not care about the business at all. The employees under her management have much better attitude.

Rating:

5.0

The wheels were worn out on the dolly. it made it hard to move heavy furniture. Would be nice if I received a discount on this.

Rating:

4.0

There was cow poop on the pull out ramp so I was unable to use it. The check engine light was on, and the gas odometer wasn't working so I ended up putting a lot more gas in the tank than expected.

Rating:

5.0

Norma ( I believe that was her name ) she is the assistant manager. I had a dilemma and she was very helpful! I appreciate you Norma! Everyone there that assisted me was great! THANK YOUUU!!

Rating:

1.0

Both times I had my pod delivered (both in NY to pack it up and in Tampa to unload at my final destination) the pod did not arrive on time. In NY, they did call me to let me know it would be late, but in Tampa, I was given a 9am-12pm drop off time. Did not hear anything from the driver or U-Haul, until I finally called at around 12 for an update. I was told they could not reach the driver of the truck, and once they do, they will call me. Another 2 hours passed and still did not hear anything. I called back 2 more times and finally at 3 pm, the driver called that they would be here in 30 minutes. When you pay for a service and you are given a THREE HOUR WINDOW, it is unacceptable for this to happen, especially twice with the same pod. I paid a ton of money for this service and was notnhappy

Rating:

1.0

They where horrible no time to get my stuff

Rating:

5.0

Make sure the AC works when you rent trucks - we went through Dallas during the heatwave with 107 temps without having reliable air conditioning!

Rating:

5.0

Na

Rating:

5.0

We got to unit at 4:30 and told we had 30 mins to empty our entire unit. We were able to do it but had staff waiting at 4:55 and rather than help just watched. Not sure on the policy of touching customers stuff but would have been helpful to have an extra hand

Rating:

2.0

Se me quedaron unos paquetes el cual llamé para averiguar y me dijeron que si estaban en el lugar y que yo paraba por ellos y cuando fui ya no estaban quisiera saber quién me responde por mis artículos perdidos

Rating:

5.0

Me parece que entra gente sin registrarse cuando la puerta esta abierta.

Rating:

5.0

Nichole Norma Melissa Alex We're all extremely helpful!!! Thanks to all of them for their kindness and help.

Rating:

1.0

Deberían de dar mejor la información y el servicio de llamadas son malos y ni decir sobre las recetas para almacenamiento el servicios no me gusta es eso colmo qué un lugar de esos con tantas bodegas apenas tenga traes carritos de carga el el lugar

Rating:

2.0

Cancelled my truck reservation. Wrong time was recorded by associate. I’ve always used UHaul and I’ve never had any problems until 3/27/22. It totally ruined my move in day for today. The associate had an “Oh Well not her fault” demeanor. I won’t be returning to the West Hillsborough (Tampa) location ever again. The Gandy Location (Tampa) helped me out with a truck not the same size but I could work with it.

Rating:

3.0

Multiple fees when late and an increase in the monthly rate pushed me to take my stuff out.

Rating:

3.0

Buena ubicación y el personal muy amable pero muy poco espacio para estacionar y acceder al storage. Además de que tome el espacio para que las cosas estuvieran resguardadas y en dos oportunidades hubo problemas de agua y en una de ellas se dañaron cosas que no se reponen con dinero.

Rating:

5.0

Questions throughly answered. Attentive reps. Evelinda was very helpful answering all questions! Unit was closed out December 23 2021. Excellent experience!

Rating:

5.0

Todo bien gracias

Rating:

1.0

There is no proration for storage units which is not correct for customers! Especially since it was turned in (freed/move out) 3 weeks before the next due date and there was no credit given (returned credit or in house credit) which I personally think is wrong, they will lock up your unit if you don’t pay ( not my case, I always paid before my due date) but you can’t get reimbursed or credited for future use!!! This is very wrong to the consumers!

Rating:

3.0

My unit was tampered with. And items were stolen. Very upset since i was expecting to be able to sell to make it theough since to covid was without working for almost 8 weeks

Rating:

4.0

Your store on W Hillsborough Sve in Tamps, is a great place, always clean organized great signage friendly and knowledgeable staff always will willing to help and be available, KUDOS to Manager Michael, he is hands on on every aspect of the business always present for customers, there is always a solution when he is on duty, during pandemic never missed a beat, was more diligent than ever. In my case, personally have received always the best advised during difficult times we all faced! Always ready to serve with a smile and sinny disposition! Thank you Michael and crew who follow his prime example! Edna Y Gacharna Bermudez A very satisfied customer. Gracias Michael

Rating:

5.0

The area was crowded at times, but overall very easy to get in and out.

Rating:

3.0

Not convenient on Sunday

Rating:

1.0

I rented a 5x5 cube. Realized it was too small after checking in, and during my move. I called Uhaul- same number I've been calling. I asked for a larger cube and they accommodated me with a 5x10 cube. When I arrived to move in, I explained to the check in peeps in what transpired. They all acted stupid and denied having a 5x10 cube available (even though I I knew the number of the cube I was promised and it happened to be empty- and a 5x10...) I called the same number hoping to get the same guy, but got a lady. She told me there was no way for the previous guy to know what cubes were open. So- I figure the guy on the phone had a magical computer which gave him a special power to see available cubes. Or- I have ESP and hallucinated the whole experience to know what cube number was available and that it was a 5x10. Either way, Uhaul would not honor the promise or compromise with me on a larger cube. The girl on the phone actually asked if there was any thing 'else' she could help me with. She thinks she helped me???(Clearly she's in MENSA) In summary, my opinion is that if my dog smoked Crystal Meth, he would still be smarter and more organized than these people at this location. Since my stuff wouldn't fit in their aquarium-sized 5x5 unit, I had find other arrangements to store my stuff. Bravo people! Bravo...

Rating:

4.0

Lo unico que no esperaba fue que el cuarto de almacenamiento que me toco quedo en el segundo piso y no hay elevador para subir la mudanza. Fue un poco pesado untilizar la escaleras para subir cosas pesadas. Por lo demas, todo el servicio fue muy bueno y el personal es excelente.

Rating:

1.0

I was rented storage on a second floor, this was not disclosed until AFTER payment had already been processed. Also, iT IS IMPOSSIBLE to get a hold of someone over the phone!! I literally called at all times of the day and NEVER got a response. I had to call another U Haul facility to get assistance. Customer Service is non existent. Clean house, and start over!

Rating:

4.0

I was very satisfied with everything

Rating:

4.0

Their manager and billing department need additional training

Rating:

5.0

👍👍👍

Rating:

4.0

I would give 5 star rating it wasn’t for Trucks parked in back. No parking at all. Two spaces available and people waiting in line to drop off or pick up from their units. Otherwise, there was no problem. Unit was clean! Great staff!

Rating:

4.0

Would be nice to have 24 hour access.

Rating:

5.0

N/A

Rating:

1.0

With American on the move due to both Covid and Summer Season, more U-Haul personnel, Storage and Serviced Equipment are Seriously Needed...!!!!

Rating:

5.0

Todo el personal fue amable pero muy especial el trato de.la señorita norma ...gracias.

Rating:

5.0

Professional and quick!👍👌💯😊

Rating:

4.0

The storage building was difficult to access with the amount of uhaul equipment on site. Other than that, the place and the people were great.

Rating:

5.0

Great team

Rating:

5.0

Thanks for everything.

Rating:

4.0

It took a long time to check in and I feel some of the paperwork can be less

Rating:

4.0

Norma was wonderful and extremely helpful. Also the gentleman with the broken arm that worked in the shop went above and beyond to assist us with parking and access to the unloading dock. Facility was clean. Seriously needs a larger unloading area though!!

Rating:

3.0

Parking was filled with employee vehicles and excess uhaul trucks making loading difficult.

Rating:

2.0

I rented a pickup truck and a storage unit same day. When I arrive to pick up the truck and claim my unit I was told I had until 5 to access my unit that day because I could only access it during staffed hours. I went back home and loaded up the truck myself and then drove back over to the location to unload into my unit. I arrive around 4:46 and couldn’t find my unit so I went to the front door to ask for help and the door was locked before 5. I went around the back to see if I could find it and I saw a couple of employees that helped me in the right direction but for some reason wouldn’t tell me that I couldn’t use it because they were are leaving early. So I ended up calling the store manger 4 times because his number was a on a board and didn’t answer or even call me back after a voicemail. So I needed to bring the truck back to my house UNLOAD all my stuff myself and wait until the next day to then again RELOAD all my stuff. When I dropped off the truck the guy I spoke with accommodated me but I wanted to make you aware of the situation.

Rating:

4.0

There was some water damage to my things and I'm filing a claim for the damage out side of that the experience was good.

Rating:

3.0

There was no lock in my storage unit

Rating:

5.0

I utilize U-HAUL for my Business and Personal needs.......Storage and Propane. Michael Reyes and his Staff are AWESOME!!!

Rating:

5.0

I just think they need a elevator for the second floor and you need cooling I there

Rating:

4.0

Leticia, customer services from her very freindly, courtesy and very professional.If I need another truck Uhaul I back to be services for her.

Rating:

2.0

I stood in the store for a good five minutes while the girls knew I was waiting and they were complaining about another employee to each other.

Rating:

4.0

Sirve de mucha ayuda maravilloso

Rating:

1.0

People sleeping in units. Clearly not safe

Rating:

5.0

I have used U-Haul storage and towing a trailer before and soon a new storage and truck, I have always been very happy with the staff and products! Thank you!

Rating:

5.0

Secure clean facility...various storage options...great staff

Rating:

1.0

The cars was very small, u can not load it and the most incredible thing Only one elevator at the corner of the begging of all the units and is very unfair. They give me my unit in the other side of the elevator so far far far from my unit. Is very frustrating and hard to move all your stuff. Need two more elevator for the convenience other customers. Very disappointed 😞

Rating:

5.0

Very friendly smart i love it thank you

Rating:

5.0

Very helpful and caring staff # 1 storage in the world

Rating:

1.0

This location will try to overcharge you. Their management and workers are so unprofessional. I moved out of a storage before the next due date and they knew it but still tried to charge me. They are pulling some type of illegal scam. U-Haul corporate need to investigate this location ASAP!!!"

Rating:

5.0

Thanks

Rating:

5.0

Michael Reyes who is the Manager and his entire staff treated me with tremendous customer service. Very professional, courteous and efficient. Tony Fasulo

Rating:

5.0

These folks here are profesional, helpful and friendly. Excellent place.

Rating:

4.0

Everything was great until I asked to close my storage-I took my picture, sent in the close out procedure-it took almost a month and 2 phone calls and an email to get them to close it after I also received a late notice and a late fee (which I didn’t owe them a dime)...but after the final phone call..all was taken care of! Thanks

Rating:

5.0

Michael Reyes store manager and team members are extremely busy always, particularly this holiday weekend however unwavering in keeping up with the extra load and go the extra mile (literally) largest store in the area, to assist in every which way possible. Michael is knowledge of every product service location equipment etc

Rating:

5.0

Gracias pude resolver todo bien gracias por el buen trabajo al cliente

Rating:

5.0

If I ever need another storage unit I will go back to uhaul at 4406 west Hillsborough ave. They are so helpful and the.manager Mike is awesome.

Rating:

4.0

Overall experience was great, but the doors to get into the storage facility were broken most of the time, thus anyone was able to walk into the facility without a security card.

Rating:

3.0

I paid my bill in full on the due date 6/22/20 and actually found a home and moved out 6/25/20 . I went to the office to see if I can get a prorated rent, some of my 121$ I spent back and was told I couldn’t! There’s nothing in my unit! Then was asked if I wanted to go ahead and checkout?! WHY, so you can KEEP my money and rent the unit out AGAIN and double your funds! Yeah, RIGHT! Looks like I’m keeping my lock on the unit the rest of the month for no reason at all! TERRIBLE customer service! I will NOT be using uhaul ANYMORE! And definitely not recommending to anyone else to get SCAMMED!

Rating:

5.0

Mr. Reyes is a great manager very polite, helpful, and had great customer service skills. He also answered and explained all questions I had.

Rating:

4.0

is my storage unit closed out?

Rating:

5.0

Staff was helpful, facilities were clean and well maintained.