Customer Reviews for U-Haul Moving & Storage of West Tampa

Clasificación:

1.0

Both times I had my pod delivered (both in NY to pack it up and in Tampa to unload at my final destination) the pod did not arrive on time. In NY, they did call me to let me know it would be late, but in Tampa, I was given a 9am-12pm drop off time. Did not hear anything from the driver or U-Haul, until I finally called at around 12 for an update. I was told they could not reach the driver of the truck, and once they do, they will call me. Another 2 hours passed and still did not hear anything. I called back 2 more times and finally at 3 pm, the driver called that they would be here in 30 minutes. When you pay for a service and you are given a THREE HOUR WINDOW, it is unacceptable for this to happen, especially twice with the same pod. I paid a ton of money for this service and was notnhappy

Rating:

1.0

They where horrible no time to get my stuff

Rating:

5.0

Make sure the AC works when you rent trucks - we went through Dallas during the heatwave with 107 temps without having reliable air conditioning!

Rating:

5.0

Na

Rating:

1.0

When I returned the rental I was asked how I wanted to pay the final amount and I selected to use a different form of payment than the one provided for the initial hold. I was told a representative would contact me the next day to finalize the transaction but no one ever contacted me and they took the liberty of using the card provided for the hold to finalize the transaction anyway. What is the point of asking how you want to pay? Unbelievable. Do better.

Rating:

3.0

The car was stinking weed really strong.

Rating:

5.0

We got to unit at 4:30 and told we had 30 mins to empty our entire unit. We were able to do it but had staff waiting at 4:55 and rather than help just watched. Not sure on the policy of touching customers stuff but would have been helpful to have an extra hand

Rating:

5.0

Not a thing

Rating:

5.0

Really quick drop off process. The friendly, professional U-Haul agent did all the work, unhitching and moving the trailer. I barely had to exit my vehicle.

Rating:

5.0

keep the same employees. They assisted in all aspects of customer service.

Rating:

5.0

😎😎👌👌⚡️⚡️⭐️⭐️🔥🔥😎🦀🦀🦀🦀🦀🦀🦀🦀🦀🦀🦀🦀🦀🦀🦀🦀🦀🦀🦀🦀🦀🤔

Rating:

5.0

Great customer service alway round there best when I got back home Tampa they call check was everything ok I love that only thing was know AC in truck but Mr Mike manager 👍 thank you Hillsborough store will come again

Rating:

1.0

Hire employees that treat customers with at least a little respect. First and last time I use U-Haul that lady Norma that said she is the manager is the rudest , most condescending person I have met in a long time, don't understand how she is front office with the way she speaks down to customers. Next time I need to move going back to two men and a truck now those people know how to treat customers with a little decency. You guys should seriously consider retraining that lady but as nasty as she is it may be a lost cause

Rating:

5.0

Nothing

Rating:

5.0

Great staff. Helpful and friendly.

Rating:

5.0

Exellent

Rating:

5.0

Customer service was excellent. I forgot the lady's name that helped me but she was very kind to me and my daughter that is autistic. I will be renting again from you all in the future. Thank you!

Rating:

4.0

Service and location were good. Overall price is high

Rating:

2.0

The staff are too lazy. When I picked up the car this morning, the gas tank was almost empty, but the staff marked my information that the fuel tank was still a quarter left. I reminded her that the gas tank was almost empty and should mark my record according to the actual data. The lady didn't want to change my information,she told me it didn't matter, just take a picture of the gas gauge and odometer and show it to the staff at the destination when I drop off the car. But the truth is that the pictures are of no use at all, and when drop off the car they only look at the initially marked data to calculate the gas level. It took me 30 minutes to contact the pickup location, but the customer service call went unanswered. If someone here tells you to take a picture to prove how much gas is in your rental car, don't believe her, everything is based on paper work.

Rating:

3.0

You can have the truck ordered at the correct preferred location instead of making the customer pick it up. This made me spend more time and money on gas and no real discount for your mess up. And I would love to know how a 39.95 a day truck tun into a total of 158.02 for the day.

Rating:

3.0

The employees were friendly and helpful, even though there were only two of them on site that day. The issues were more systematic. When we arrived, our car was there, but the keys were missing, so we had to change out our car for a different one, which slowed us down. We also never received a receipt with the exact mileage, so we had to estimate it before arriving and may have overpaid.

Rating:

5.0

very friendly and helpful

Rating:

5.0

.

Rating:

5.0

My Uhaul agent was amazing!! She needs all the kudos. She went over and beyond to assist with my moving needs!! SUPERIOR CUSTOMER SERVICE!!

Rating:

5.0

Bravo- awesome staff!!! Super friendly and helpful!!

Rating:

5.0

I've rented from this location several times and what I love is the convenience and friendliness, the ease of use. I do wish that the vehicles were better cleaned.

Rating:

5.0

Trailer leaked at rear causing water to get on my belongings ...

Rating:

5.0

You guys were great 👍

Rating:

5.0

Communicate better upon arrival, it was quick but not much info once we got there as far as drop off receipt etc.

Rating:

5.0

Your, reps were very pleasant and assisted me with making a choice in trailers that fitted my needs. Thanks

Rating:

5.0

Perfect 🤩 thank you!

Rating:

5.0

Busy but really helpful and understanding.

Rating:

5.0

Extremely efficient and equipment was ready and in good condition

Rating:

5.0

Clean, well organized, and friendly helpful efficient staff

Rating:

5.0

Perfect service

Rating:

5.0

The truck I rented had bugs in it

Rating:

5.0

Everyone was very helpful and pleasant

Rating:

5.0

The location and its people were great. Your reservation system was terrible. We reserved a 6 x 12 only to arrive and be told one was not available. Apparently this is a common problem that your employees are forced to deal with repeatedly since their inventory is constantly being overbooked. They were great and very friendly and helped us out with a discount. Still it is an issue that needs fixing

Rating:

1.0

I was double charged an inconvenienced the representative said if I dropped van off close to me I would be charged double the deposit I was charged for a hand dolly didn't get I'm just very unsatisfied

Rating:

5.0

The reservation was made weeks in advance, and it was an inconvenience for us to pick up at a location that was further away from where we made the reservation for. Uhaul could do a better job positioning equipment given the lead time of this reservation.

Rating:

1.0

The cashier was very friendly, but there was a young guy with braids laughing about us at the parking lot, all of the suden the car we got smell like cigarettes smoke, though it was ok but it was bad and terrible, also had trash inside of it, a watter bottle and some boxes, terrible experience, when I come back same guy is at the receiving area staring and laughing, can't accusate since there is no evidence, but car was terrible dirty, we let the cashier know, is not the first time I have a issue at this location, last time left the tank full of gass, higher than expected and still got charged extra, had to call corporate, got refunded eventually, but its definitely something to deal with, will consider a different location next time if needed, but if terrible terrible experience, no shame on saying it

Rating:

5.0

No comment always great service.

Rating:

4.0

Hire more people like Brent. Brent is very thorough and pleasant. The new guy was rude and would run many customers away. People should not be getting hired “just for the money” when customer service is part of their position. The people interaction will soon end and people like the new guy will surely regret it but no one will miss someone who's rude and argumentative..

Rating:

2.0

Se me quedaron unos paquetes el cual llamé para averiguar y me dijeron que si estaban en el lugar y que yo paraba por ellos y cuando fui ya no estaban quisiera saber quién me responde por mis artículos perdidos

Rating:

5.0

Me parece que entra gente sin registrarse cuando la puerta esta abierta.

Rating:

5.0

Nichole Norma Melissa Alex We're all extremely helpful!!! Thanks to all of them for their kindness and help.

Rating:

1.0

Deberían de dar mejor la información y el servicio de llamadas son malos y ni decir sobre las recetas para almacenamiento el servicios no me gusta es eso colmo qué un lugar de esos con tantas bodegas apenas tenga traes carritos de carga el el lugar

Rating:

2.0

Cancelled my truck reservation. Wrong time was recorded by associate. I’ve always used UHaul and I’ve never had any problems until 3/27/22. It totally ruined my move in day for today. The associate had an “Oh Well not her fault” demeanor. I won’t be returning to the West Hillsborough (Tampa) location ever again. The Gandy Location (Tampa) helped me out with a truck not the same size but I could work with it.

Rating:

3.0

Multiple fees when late and an increase in the monthly rate pushed me to take my stuff out.

Rating:

3.0

Buena ubicación y el personal muy amable pero muy poco espacio para estacionar y acceder al storage. Además de que tome el espacio para que las cosas estuvieran resguardadas y en dos oportunidades hubo problemas de agua y en una de ellas se dañaron cosas que no se reponen con dinero.

Rating:

5.0

Questions throughly answered. Attentive reps. Evelinda was very helpful answering all questions! Unit was closed out December 23 2021. Excellent experience!

Rating:

5.0

Todo bien gracias

Rating:

1.0

There is no proration for storage units which is not correct for customers! Especially since it was turned in (freed/move out) 3 weeks before the next due date and there was no credit given (returned credit or in house credit) which I personally think is wrong, they will lock up your unit if you don’t pay ( not my case, I always paid before my due date) but you can’t get reimbursed or credited for future use!!! This is very wrong to the consumers!

Rating:

3.0

My unit was tampered with. And items were stolen. Very upset since i was expecting to be able to sell to make it theough since to covid was without working for almost 8 weeks

Rating:

4.0

Your store on W Hillsborough Sve in Tamps, is a great place, always clean organized great signage friendly and knowledgeable staff always will willing to help and be available, KUDOS to Manager Michael, he is hands on on every aspect of the business always present for customers, there is always a solution when he is on duty, during pandemic never missed a beat, was more diligent than ever. In my case, personally have received always the best advised during difficult times we all faced! Always ready to serve with a smile and sinny disposition! Thank you Michael and crew who follow his prime example! Edna Y Gacharna Bermudez A very satisfied customer. Gracias Michael

Rating:

5.0

The area was crowded at times, but overall very easy to get in and out.

Rating:

3.0

Not convenient on Sunday

Rating:

1.0

I rented a 5x5 cube. Realized it was too small after checking in, and during my move. I called Uhaul- same number I've been calling. I asked for a larger cube and they accommodated me with a 5x10 cube. When I arrived to move in, I explained to the check in peeps in what transpired. They all acted stupid and denied having a 5x10 cube available (even though I I knew the number of the cube I was promised and it happened to be empty- and a 5x10...) I called the same number hoping to get the same guy, but got a lady. She told me there was no way for the previous guy to know what cubes were open. So- I figure the guy on the phone had a magical computer which gave him a special power to see available cubes. Or- I have ESP and hallucinated the whole experience to know what cube number was available and that it was a 5x10. Either way, Uhaul would not honor the promise or compromise with me on a larger cube. The girl on the phone actually asked if there was any thing 'else' she could help me with. She thinks she helped me???(Clearly she's in MENSA) In summary, my opinion is that if my dog smoked Crystal Meth, he would still be smarter and more organized than these people at this location. Since my stuff wouldn't fit in their aquarium-sized 5x5 unit, I had find other arrangements to store my stuff. Bravo people! Bravo...

Rating:

4.0

Lo unico que no esperaba fue que el cuarto de almacenamiento que me toco quedo en el segundo piso y no hay elevador para subir la mudanza. Fue un poco pesado untilizar la escaleras para subir cosas pesadas. Por lo demas, todo el servicio fue muy bueno y el personal es excelente.

Rating:

1.0

I was rented storage on a second floor, this was not disclosed until AFTER payment had already been processed. Also, iT IS IMPOSSIBLE to get a hold of someone over the phone!! I literally called at all times of the day and NEVER got a response. I had to call another U Haul facility to get assistance. Customer Service is non existent. Clean house, and start over!

Rating:

4.0

I was very satisfied with everything

Rating:

4.0

Their manager and billing department need additional training

Rating:

5.0

👍👍👍

Rating:

4.0

I would give 5 star rating it wasn’t for Trucks parked in back. No parking at all. Two spaces available and people waiting in line to drop off or pick up from their units. Otherwise, there was no problem. Unit was clean! Great staff!

Rating:

4.0

Would be nice to have 24 hour access.

Rating:

5.0

N/A

Rating:

1.0

With American on the move due to both Covid and Summer Season, more U-Haul personnel, Storage and Serviced Equipment are Seriously Needed...!!!!

Rating:

5.0

Todo el personal fue amable pero muy especial el trato de.la señorita norma ...gracias.

Rating:

5.0

Professional and quick!👍👌💯😊

Rating:

4.0

The storage building was difficult to access with the amount of uhaul equipment on site. Other than that, the place and the people were great.

Rating:

5.0

Great team

Rating:

5.0

Thanks for everything.

Rating:

4.0

It took a long time to check in and I feel some of the paperwork can be less

Rating:

4.0

Norma was wonderful and extremely helpful. Also the gentleman with the broken arm that worked in the shop went above and beyond to assist us with parking and access to the unloading dock. Facility was clean. Seriously needs a larger unloading area though!!

Rating:

3.0

Parking was filled with employee vehicles and excess uhaul trucks making loading difficult.

Rating:

2.0

I rented a pickup truck and a storage unit same day. When I arrive to pick up the truck and claim my unit I was told I had until 5 to access my unit that day because I could only access it during staffed hours. I went back home and loaded up the truck myself and then drove back over to the location to unload into my unit. I arrive around 4:46 and couldn’t find my unit so I went to the front door to ask for help and the door was locked before 5. I went around the back to see if I could find it and I saw a couple of employees that helped me in the right direction but for some reason wouldn’t tell me that I couldn’t use it because they were are leaving early. So I ended up calling the store manger 4 times because his number was a on a board and didn’t answer or even call me back after a voicemail. So I needed to bring the truck back to my house UNLOAD all my stuff myself and wait until the next day to then again RELOAD all my stuff. When I dropped off the truck the guy I spoke with accommodated me but I wanted to make you aware of the situation.

Rating:

4.0

There was some water damage to my things and I'm filing a claim for the damage out side of that the experience was good.

Rating:

3.0

There was no lock in my storage unit

Rating:

5.0

I utilize U-HAUL for my Business and Personal needs.......Storage and Propane. Michael Reyes and his Staff are AWESOME!!!

Rating:

5.0

I just think they need a elevator for the second floor and you need cooling I there

Rating:

4.0

Leticia, customer services from her very freindly, courtesy and very professional.If I need another truck Uhaul I back to be services for her.

Rating:

2.0

I stood in the store for a good five minutes while the girls knew I was waiting and they were complaining about another employee to each other.

Rating:

4.0

Sirve de mucha ayuda maravilloso

Rating:

1.0

People sleeping in units. Clearly not safe

Rating:

5.0

I have used U-Haul storage and towing a trailer before and soon a new storage and truck, I have always been very happy with the staff and products! Thank you!

Rating:

5.0

Secure clean facility...various storage options...great staff

Rating:

1.0

The cars was very small, u can not load it and the most incredible thing Only one elevator at the corner of the begging of all the units and is very unfair. They give me my unit in the other side of the elevator so far far far from my unit. Is very frustrating and hard to move all your stuff. Need two more elevator for the convenience other customers. Very disappointed 😞

Rating:

5.0

Very friendly smart i love it thank you

Rating:

5.0

Very helpful and caring staff # 1 storage in the world

Rating:

1.0

This location will try to overcharge you. Their management and workers are so unprofessional. I moved out of a storage before the next due date and they knew it but still tried to charge me. They are pulling some type of illegal scam. U-Haul corporate need to investigate this location ASAP!!!"

Rating:

5.0

Thanks

Rating:

5.0

Michael Reyes who is the Manager and his entire staff treated me with tremendous customer service. Very professional, courteous and efficient. Tony Fasulo

Rating:

5.0

These folks here are profesional, helpful and friendly. Excellent place.

Rating:

4.0

Everything was great until I asked to close my storage-I took my picture, sent in the close out procedure-it took almost a month and 2 phone calls and an email to get them to close it after I also received a late notice and a late fee (which I didn’t owe them a dime)...but after the final phone call..all was taken care of! Thanks

Rating:

5.0

Michael Reyes store manager and team members are extremely busy always, particularly this holiday weekend however unwavering in keeping up with the extra load and go the extra mile (literally) largest store in the area, to assist in every which way possible. Michael is knowledge of every product service location equipment etc

Rating:

5.0

Gracias pude resolver todo bien gracias por el buen trabajo al cliente

Rating:

5.0

If I ever need another storage unit I will go back to uhaul at 4406 west Hillsborough ave. They are so helpful and the.manager Mike is awesome.

Rating:

4.0

Overall experience was great, but the doors to get into the storage facility were broken most of the time, thus anyone was able to walk into the facility without a security card.

Rating:

3.0

I paid my bill in full on the due date 6/22/20 and actually found a home and moved out 6/25/20 . I went to the office to see if I can get a prorated rent, some of my 121$ I spent back and was told I couldn’t! There’s nothing in my unit! Then was asked if I wanted to go ahead and checkout?! WHY, so you can KEEP my money and rent the unit out AGAIN and double your funds! Yeah, RIGHT! Looks like I’m keeping my lock on the unit the rest of the month for no reason at all! TERRIBLE customer service! I will NOT be using uhaul ANYMORE! And definitely not recommending to anyone else to get SCAMMED!

Rating:

5.0

Mr. Reyes is a great manager very polite, helpful, and had great customer service skills. He also answered and explained all questions I had.

Rating:

4.0

is my storage unit closed out?

Rating:

5.0

Staff was helpful, facilities were clean and well maintained.

Rating:

1.0

The storage buildings are not designed well at all! They have way too many rental trucks and trailers blocking the driveways, this facility is not large truck or trailer friendly. I brought in a 16' trailer to load and it was near impossible to maneuver especially with other vehicles in the same area! I would NEVER use or RECOMMEND this facility for any type of storage. Inside building 3, there is a strong order of urine!

Rating:

5.0

Friendly and helpful staff.

Rating:

5.0

The best Uhaul facility with great customer service!

Rating:

5.0

The staff was very helpful and polite. Thank you Uhaul Truck and Storage for taking good care of your customers. You are/were a Godsend and I really appreciate you help. Blessings!!❤