Customer Reviews for U-Haul Moving & Storage of West Tampa

5,983 comentarios

4406 W Hillsborough Ave   Tampa, FL 33614
(Between Dale Mabry and Veterans Expwy just west of Lois Ave)

(813) 873-2333

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(813) 873-2333

4406 W Hillsborough Ave
Tampa, FL 33614
(Between Dale Mabry and Veterans Expwy just west of Lois Ave)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

You guys were great 👍

Raymond F. 
Clasificación:
5.0

El cliente no dejó un comentario.

SOPHIA T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rhonda V. 
Clasificación:
4.0

El cliente no dejó un comentario.

Adam F. 
Clasificación:
5.0

Communicate better upon arrival, it was quick but not much info once we got there as far as drop off receipt etc.

Richard R. 
Clasificación:
5.0

El cliente no dejó un comentario.

LUIS C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Hezron B. 
Clasificación:
5.0

Your, reps were very pleasant and assisted me with making a choice in trailers that fitted my needs. Gracias

James J. 
Clasificación:
5.0

El cliente no dejó un comentario.

luis P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Todd L. 
Clasificación:
5.0

Perfect 🤩 thank you!

DELORES A. 
Clasificación:
5.0

El cliente no dejó un comentario.

alberto R. 
Clasificación:
5.0

Busy but really helpful and understanding.

Warren A. 
Clasificación:
5.0

Extremely efficient and equipment was ready and in good condition

Winston E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert S. 
Clasificación:
5.0

Clean, well organized, and friendly helpful efficient staff

Jesse C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edwin M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lydia R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeronimo M. 
Clasificación:
5.0

Perfect service

Joseph F. 
Clasificación:
5.0

The truck I rented had bugs in it

Tammy R. 
Clasificación:
5.0

Everyone was very helpful and pleasant

Brett H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sally G. 
Clasificación:
5.0

The location and its people were great. Your reservation system was terrible. We reserved a 6 x 12 only to arrive and be told one was not available. Apparently this is a common problem that your employees are forced to deal with repeatedly since their inventory is constantly being overbooked. They were great and very friendly and helped us out with a discount. Still it is an issue that needs fixing

Laura A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven T. 
Clasificación:
5.0

El cliente no dejó un comentario.

William M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Demetrio S. 
Clasificación:
5.0

El cliente no dejó un comentario.

NATASHA P. 
Clasificación:
4.0

El cliente no dejó un comentario.

jorge O. 
Clasificación:
4.0

El cliente no dejó un comentario.

David A. 
Clasificación:
1.0

I was double charged an inconvenienced the representative said if I dropped van off close to me I would be charged double the deposit I was charged for a hand dolly didn't get I'm just very unsatisfied

Lavetta S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gabriel V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Isael V. 
Clasificación:
5.0

El cliente no dejó un comentario.

johnny S. 
Clasificación:
5.0

The reservation was made weeks in advance, and it was an inconvenience for us to pick up at a location that was further away from where we made the reservation for. Uhaul could do a better job positioning equipment given the lead time of this reservation.

Christopher D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Martha E. 
Clasificación:
1.0

The cashier was very friendly, but there was a young guy with braids laughing about us at the parking lot, all of the suden the car we got smell like cigarettes smoke, though it was ok but it was bad and terrible, also had trash inside of it, a watter bottle and some boxes, terrible experience, when I come back same guy is at the receiving area staring and laughing, can't accusate since there is no evidence, but car was terrible dirty, we let the cashier know, is not the first time I have a issue at this location, last time left the tank full of gass, higher than expected and still got charged extra, had to call corporate, got refunded eventually, but its definitely something to deal with, will consider a different location next time if needed, but if terrible terrible experience, no shame on saying it

EduardoM R. 
Clasificación:
5.0

No comment always great service.

Lovana S. 
Clasificación:
4.0

Hire more people like Brent. Brent is very thorough and pleasant. The new guy was rude and would run many customers away. People should not be getting hired “just for the money” when customer service is part of their position. The people interaction will soon end and people like the new guy will surely regret it but no one will miss someone who's rude and argumentative..

LaTonya B. 
Clasificación:
4.0

El cliente no dejó un comentario.

James H. 
Clasificación:
5.0

When renting a vehicle or trucks. Representative did not mentioned if a ramp was available and I wasted my rental due to no ramp. 10ft truck it was not low enough like mentioned by the counter rep. That is why I returned earlier. Gracias

Jose R. 
Clasificación:
5.0

El cliente no dejó un comentario.

yanet V. 
Clasificación:
4.0

El cliente no dejó un comentario.

Stephen Y. 
Clasificación:
4.0

El cliente no dejó un comentario.

Colin B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert F. 
Clasificación:
5.0

El cliente no dejó un comentario.

First M. 
Clasificación:
5.0

Bueno

Yisuan G. 
Clasificación:
5.0

our client rep was talking to three different people while serving us, which resulted in receiving paperwork for the wrong truck. it wasn't that big of a deal though, I'd totally go back

Gergo K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Garrett S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edwin R. 
Clasificación:
5.0

Everything was great!

Victoria L. 
Clasificación:
5.0

Nice employees, very helpful

Henry C. 
Clasificación:
3.0

There were roaches in the uhaul a whole infestation with babies and everything I had to let all my stuff sit outside and if they get in you're paying then we'll have a problem.

Reece E. 
Clasificación:
4.0

mejorar el aseo de los vehiculos y poner anuncios de no fumar demasiado mal olr a tabaco en los vehiculos

melvin G. 
Clasificación:
5.0

U-Haul Moving & Storage en West Tampa delivered a fine rental experience. The 5'x8' enclosed box trailer I rented was simple and smooth to tow with my Suburban, Michael Reyes did an outstanding job with providing for great customer service. I really appreciate Michael's professionalism, demeanor, and competence. Thank you for making my first U-Haul rental an awesome experience!

RONALD S. 
Clasificación:
3.0

Do not let customers rent trucks with defaults. The door not opening was fine but the rain inside the truck was another issue.

Marche S. 
Clasificación:
4.0

Uhaul changed my location less than 24 hours before pickup. Cost my wife and I over 2 hours each in travel time as well about 10 to 12 gallons in extra gas round trip. Uhaul rep was given information to add an additional driver and did not add them. Added a hotel room and extra meals to our trip since we could not drive straight through as we planned. All in all Uhaul costs us about $400 we had not planned for. The lower rate at Uhaul with the extra costs ended up more than renting from the competitor. May be our last time with Uhaul.

Carl H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Juana G. 
Clasificación:
2.0

Equipment safety inspections need to be performed by someone. I rented a 26 ft box truck and cargo trailer. 4 miles after picking up to begin my day. The trailer detached from truck while driving down the veterans express way. The locking mechanism was bent from guaranteed poor storage handling because as I was waiting to pick the units up the employee said " sorry for the wait, the trailers are stuck together ". Long story short wasted about 3 hours of my day. None of my belongings were damaged and no accidents were caused. Lastly no refunds according to employee...

Michael B. 
Clasificación:
5.0

El cliente no dejó un comentario.

william L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Greggory H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Albaro S. 
Clasificación:
2.0

Se me quedaron unos paquetes el cual llamé para averiguar y me dijeron que si estaban en el lugar y que yo paraba por ellos y cuando fui ya no estaban quisiera saber quién me responde por mis artículos perdidos

Martha P.  |  Overall Experience 
Clasificación:
4.0

Friendly and courteous - very professional

Bruce R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Fausto V. 
Clasificación:
3.0

Check in and especially check out had people backed up and took extremely long time. Only one person to do check out.

keith A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher B. 
Clasificación:
5.0

Bueno

Israel B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melanie J. 
Clasificación:
5.0

El cliente no dejó un comentario.

andrea H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kety U. 
Clasificación:
5.0

El cliente no dejó un comentario.

olga f.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Jose C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Osbel V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shantavia W. 
Clasificación:
5.0

One of the dolly's had black oil on it and I had to clean it before use was not happy

Victoria L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Albert K. 
Clasificación:
5.0

Good cistomer service

Jahaira R. 
Clasificación:
4.0

There was definitely some confusion on the understanding of what I had asked for with the truck and what I ended up getting... the projection of what was told to me was altered is what I'm trying to say... but over all it's all good...

gregory T. 
Clasificación:
4.0

El cliente no dejó un comentario.

TERESA T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Desiree T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Erin N. 
Clasificación:
1.0

El cliente no dejó un comentario.

Pessielene M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

TRACY L. 
Clasificación:
5.0

The chain was long and dragged so we had to adjust it.

Mary B. 
Clasificación:
1.0

Tire pressure light came on and I asked them to check the tire as I was driving across several states. They said it was just the sensor. 200 miles out of town the tire goes out and had to be replaced costing me a day of travel. Will never use Uhaul again. Could have been injured or killed on the road due to their laziness.

Mario Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maria A. 
Clasificación:
5.0

Me parece que entra gente sin registrarse cuando la puerta esta abierta.

Nancy F.  |  Overall Experience 
Clasificación:
5.0

Very prompt and knowledgeable personnel. Made the process easy for me. Very good! Thank you.

Jay S. 
Clasificación:
4.0

Trailer needed maintenance. Missing screws on top of trailer and wiring harness. Issues with lightning harness, caused blown fuses on my vehicle and made running lights nonfunctional.

Melissa P. 
Clasificación:
5.0

Everything was perfect. Thank you so much for your services.

Felix D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Derek Y. 
Clasificación:
4.0

El cliente no dejó un comentario.

Cornelia N. 
Clasificación:
4.0

El cliente no dejó un comentario.

Adiel L. 
Clasificación:
2.0

No one was at the desk to help for 20min making me late for pickup. I filled the tank at drop off beyond what I was provided with at first with no refund so probably a additional $40 of gas out of my pocket

Rachael G. 
Clasificación:
5.0

Very easy to rent Very nice people

ERBI M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terri C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Juan D. 
Clasificación:
5.0

Very nice people and very accommodating

JOEY P. 
Clasificación:
5.0

Nichole Norma Melissa Alex We're all extremely helpful!!! Thanks to all of them for their kindness and help.

Elizabeth S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sharon B.  |  Overall Experience 
Clasificación:
1.0

Deberían de dar mejor la información y el servicio de llamadas son malos y ni decir sobre las recetas para almacenamiento el servicios no me gusta es eso colmo qué un lugar de esos con tantas bodegas apenas tenga traes carritos de carga el el lugar

Martha P.  |  First Impressions 
Clasificación:
2.0

Cancelled my truck reservation. Wrong time was recorded by associate. I've always used UHaul and I've never had any problems until 3/27/22. It totally ruined my move in day for today. The associate had an "Oh Well not her fault" demeanor. I won't be returning to the West Hillsborough (Tampa) location ever again. The Gandy Location (Tampa) helped me out with a truck not the same size but I could work with it.

GARY M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeanay M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Raimundo L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Hector G.  |  Overall Experience 
Clasificación:
3.0

Multiple fees when late and an increase in the monthly rate pushed me to take my stuff out.

Alexandra T.  |  Overall Experience 
Clasificación:
3.0

Buena ubicación y el personal muy amable pero muy poco espacio para estacionar y acceder al storage. Además de que tome el espacio para que las cosas estuvieran resguardadas y en dos oportunidades hubo problemas de agua y en una de ellas se dañaron cosas que no se reponen con dinero.

Hilan Noel N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Maria C.  |  Overall Experience 
Clasificación:
5.0

Questions throughly answered. Attentive reps. Evelinda was very helpful answering all questions! Unit was closed out December 23 2021. Excellent experience!

Dori H.  |  Overall Experience 
Clasificación:
5.0

Todo bien gracias

Raimundo L.  |  First Impressions 
Clasificación:
1.0

There is no proration for storage units which is not correct for customers! Especially since it was turned in (freed/move out) 3 weeks before the next due date and there was no credit given (returned credit or in house credit) which I personally think is wrong, they will lock up your unit if you don't pay ( not my case, I always paid before my due date) but you can't get reimbursed or credited for future use!!! This is very wrong to the consumers!

Elizabeth T.  |  Overall Experience 
Clasificación:
3.0

My unit was tampered with. And items were stolen. Very upset since i was expecting to be able to sell to make it theough since to covid was without working for almost 8 weeks

Derek N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tina O.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

GREGORY H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

ZULMA V.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Eric S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Raquel M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jillian M.  |  Overall Experience 
Clasificación:
4.0

Your store on W Hillsborough Sve in Tamps, is a great place, always clean organized great signage friendly and knowledgeable staff always will willing to help and be available, KUDOS to Manager Michael, he is hands on on every aspect of the business always present for customers, there is always a solution when he is on duty, during pandemic never missed a beat, was more diligent than ever. In my case, personally have received always the best advised during difficult times we all faced! Always ready to serve with a smile and sinny disposition! Thank you Michael and crew who follow his prime example! Edna Y Gacharna Bermudez A very satisfied customer. Gracias Michael

EDNA G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Laurel M.  |  First Impressions 
Clasificación:
5.0

The area was crowded at times, but overall very easy to get in and out.

Brentnol J.  |  Overall Experience 
Clasificación:
3.0

Not convenient on Sunday

Eric S.  |  First Impressions 
Clasificación:
1.0

I rented a 5x5 cube. Realized it was too small after checking in, and during my move. I called Uhaul- same number I've been calling. I asked for a larger cube and they accommodated me with a 5x10 cube. When I arrived to move in, I explained to the check in peeps in what transpired. They all acted stupid and denied having a 5x10 cube available (even though I I knew the number of the cube I was promised and it happened to be empty- and a 5x10...) I called the same number hoping to get the same guy, but got a lady. She told me there was no way for the previous guy to know what cubes were open. So- I figure the guy on the phone had a magical computer which gave him a special power to see available cubes. Or- I have ESP and hallucinated the whole experience to know what cube number was available and that it was a 5x10. Either way, Uhaul would not honor the promise or compromise with me on a larger cube. The girl on the phone actually asked if there was any thing 'else' she could help me with. She thinks she helped me???(Clearly she's in MENSA) In summary, my opinion is that if my dog smoked Crystal Meth, he would still be smarter and more organized than these people at this location. Since my stuff wouldn't fit in their aquarium-sized 5x5 unit, I had find other arrangements to store my stuff. Bravo people! Bravo...

Sean M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Brentnol J.  |  First Impressions 
Clasificación:
4.0

Lo unico que no esperaba fue que el cuarto de almacenamiento que me toco quedo en el segundo piso y no hay elevador para subir la mudanza. Fue un poco pesado untilizar la escaleras para subir cosas pesadas. Por lo demas, todo el servicio fue muy bueno y el personal es excelente.

ED P.  |  First Impressions 
Clasificación:
1.0

I was rented storage on a second floor, this was not disclosed until AFTER payment had already been processed. Also, iT IS IMPOSSIBLE to get a hold of someone over the phone!! I literally called at all times of the day and NEVER got a response. I had to call another U Haul facility to get assistance. Customer Service is non existent. Clean house, and start over!

mayra r.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Raechele D.  |  Overall Experience 
Clasificación:
4.0

I was very satisfied with everything

Thealonda W.  |  First Impressions 
Clasificación:
4.0

Their manager and billing department need additional training

BRIDGETTE P.  |  Overall Experience 
Clasificación:
5.0

👍👍👍

Andy R.  |  Overall Experience 
Clasificación:
4.0

I would give 5 star rating it wasn't for Trucks parked in back. No parking at all. Two spaces available and people waiting in line to drop off or pick up from their units. Otherwise, there was no problem. Unit was clean! Great staff!

Dori H.  |  First Impressions 
Clasificación:
4.0

Would be nice to have 24 hour access.

JOSEPH A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Denise M.  |  First Impressions 
Clasificación:
5.0

N/C

Priscilla A.  |  First Impressions 
Clasificación:
1.0

With American on the move due to both Covid and Summer Season, more U-Haul personnel, Storage and Serviced Equipment are Seriously Needed...!!!!

Alan I.  |  First Impressions 
Clasificación:
5.0

Todo el personal fue amable pero muy especial el trato de.la señorita norma ...gracias.

Javier P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Teresa R.  |  Overall Experience 
Clasificación:
5.0

Professional and quick!👍👌💯😊

Betsy w.  |  First Impressions 
Clasificación:
4.0

The storage building was difficult to access with the amount of uhaul equipment on site. Other than that, the place and the people were great.

DUSTIN L.  |  First Impressions 
Clasificación:
5.0

Great team

Stephanie W.  |  Overall Experience 
Clasificación:
5.0

Thanks for everything.

Barbara D.  |  Overall Experience 
Clasificación:
4.0

It took a long time to check in and I feel some of the paperwork can be less

Sabrina H.  |  First Impressions 
Clasificación:
4.0

Norma was wonderful and extremely helpful. Also the gentleman with the broken arm that worked in the shop went above and beyond to assist us with parking and access to the unloading dock. Facility was clean. Seriously needs a larger unloading area though!!

Desiree T.  |  Online Move In 
Clasificación:
3.0

Parking was filled with employee vehicles and excess uhaul trucks making loading difficult.

Charlie P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Rick S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LILLIAN L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Andy R.  |  First Impressions 
Clasificación:
2.0

I rented a pickup truck and a storage unit same day. When I arrive to pick up the truck and claim my unit I was told I had until 5 to access my unit that day because I could only access it during staffed hours. I went back home and loaded up the truck myself and then drove back over to the location to unload into my unit. I arrive around 4:46 and couldn't find my unit so I went to the front door to ask for help and the door was locked before 5. I went around the back to see if I could find it and I saw a couple of employees that helped me in the right direction but for some reason wouldn't tell me that I couldn't use it because they were are leaving early. So I ended up calling the store manger 4 times because his number was a on a board and didn't answer or even call me back after a voicemail. So I needed to bring the truck back to my house UNLOAD all my stuff myself and wait until the next day to then again RELOAD all my stuff. When I dropped off the truck the guy I spoke with accommodated me but I wanted to make you aware of the situation.

Dylan F.  |  First Impressions 
Clasificación:
4.0

There was some water damage to my things and I'm filing a claim for the damage out side of that the experience was good.

NATHANIEL B.  |  Overall Experience 
Clasificación:
3.0

There was no lock in my storage unit

Isis C.  |  Online Move In 
Clasificación:
5.0

I utilize U-HAUL for my Business and Personal needs.......Storage and Propane. Michael Reyes and his Staff are AWESOME!!!

RONALD B.  |  First Impressions 
Clasificación:
5.0

I just think they need a elevator for the second floor and you need cooling I there

Teresa R.  |  First Impressions 
Clasificación:
4.0

Leticia, customer services from her very freindly, courtesy and very professional.If I need another truck Uhaul I back to be services for her.

ROBERTO F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald H.  |  Overall Experience 
Clasificación:
2.0

I stood in the store for a good five minutes while the girls knew I was waiting and they were complaining about another employee to each other.

Amber S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Shanique and aprielle R.  |  Overall Experience 
Clasificación:
4.0

Sirve de mucha ayuda maravilloso

Jose A.  |  First Impressions 
Clasificación:
1.0

People sleeping in units. Clearly not safe

kaila B.  |  First Impressions 
Clasificación:
5.0

I have used U-Haul storage and towing a trailer before and soon a new storage and truck, I have always been very happy with the staff and products! ¡Gracias!

Loraine W.  |  First Impressions 
Clasificación:
5.0

Secure clean facility...various storage options...great staff

AMARIIMMANUEL G.  |  Overall Experience 
Clasificación:
1.0

The cars was very small, u can not load it and the most incredible thing Only one elevator at the corner of the begging of all the units and is very unfair. They give me my unit in the other side of the elevator so far far far from my unit. Is very frustrating and hard to move all your stuff. Need two more elevator for the convenience other customers. Very disappointed 

MARIA G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

kierra w.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Antonio G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JACKELINE M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Carlos M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Stevon S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Suchel Duany P.  |  Overall Experience 
Clasificación:
5.0

Very friendly smart i love it thank you

Jose Antonio P.  |  First Impressions 
Clasificación:
5.0

Very helpful and caring staff # 1 storage in the world

Aaron M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

MIRIAN T.  |  Overall Experience 
Clasificación:
1.0

This location will try to overcharge you. Their management and workers are so unprofessional. I moved out of a storage before the next due date and they knew it but still tried to charge me. They are pulling some type of illegal scam. U-Haul corporate need to investigate this location ASAP!!!"

Shrea J.  |  Overall Experience 
Clasificación:
5.0

Gracias

BOBBIE W.  |  Overall Experience 
Clasificación:
5.0

Michael Reyes who is the Manager and his entire staff treated me with tremendous customer service. Very professional, courteous and efficient. Tony Fasulo

Anthony F.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

LEON P.  |  Overall Experience 
Clasificación:
5.0

These folks here are profesional, helpful and friendly. Excellent place.

Mark E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Stacy G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

tolasha h.  |  Overall Experience 
Clasificación:
4.0

Everything was great until I asked to close my storage-I took my picture, sent in the close out procedure-it took almost a month and 2 phone calls and an email to get them to close it after I also received a late notice and a late fee (which I didn't owe them a dime)...but after the final phone call..all was taken care of! Gracias

Bryan C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

paul e.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

michael n.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Arelis B.  |  First Impressions 
Clasificación:
5.0

Michael Reyes store manager and team members are extremely busy always, particularly this holiday weekend however unwavering in keeping up with the extra load and go the extra mile (literally) largest store in the area, to assist in every which way possible. Michael is knowledge of every product service location equipment etc

Edna G.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

annis f.  |  First Impressions 
Clasificación:
5.0

Gracias pude resolver todo bien gracias por el buen trabajo al cliente

Israel B.  |  Overall Experience 
Clasificación:
5.0

If I ever need another storage unit I will go back to uhaul at 4406 west Hillsborough ave. They are so helpful and the.manager Mike is awesome.

linda f.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

ALFRED D.  |  Overall Experience 
Clasificación:
4.0

Overall experience was great, but the doors to get into the storage facility were broken most of the time, thus anyone was able to walk into the facility without a security card.

Ryan M.  |  Overall Experience 
Clasificación:
3.0

I paid my bill in full on the due date 6/22/20 and actually found a home and moved out 6/25/20 . I went to the office to see if I can get a prorated rent, some of my 121$ I spent back and was told I couldn't! There's nothing in my unit! Then was asked if I wanted to go ahead and checkout?! WHY, so you can KEEP my money and rent the unit out AGAIN and double your funds! Yeah, RIGHT! Looks like I'm keeping my lock on the unit the rest of the month for no reason at all! TERRIBLE customer service! I will NOT be using uhaul ANYMORE! And definitely not recommending to anyone else to get SCAMMED!

Samantha C.  |  Overall Experience 
Clasificación:
5.0

Mr. Reyes is a great manager very polite, helpful, and had great customer service skills. He also answered and explained all questions I had.

Dawning Family S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Oleksandr V.  |  Overall Experience 
Clasificación:
4.0

is my storage unit closed out?

Jessica L.  |  Overall Experience 
Clasificación:
5.0

Staff was helpful, facilities were clean and well maintained.

Ryan M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Teresa G.  |  First Impressions 
Clasificación:
1.0

The storage buildings are not designed well at all! They have way too many rental trucks and trailers blocking the driveways, this facility is not large truck or trailer friendly. I brought in a 16' trailer to load and it was near impossible to maneuver especially with other vehicles in the same area! I would NEVER use or RECOMMEND this facility for any type of storage. Inside building 3, there is a strong order of urine!

Mark B.  |  Overall Experience 
Clasificación:
5.0

Friendly and helpful staff.

Michael M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lissette Maria R.  |  Overall Experience 
Clasificación:
5.0

The best Uhaul facility with great customer service!

William S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LISA B.  |  Overall Experience 
Clasificación:
5.0

The staff was very helpful and polite. Thank you Uhaul Truck and Storage for taking good care of your customers. You are/were a Godsend and I really appreciate you help. Blessings!!❤

Yolanda S.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

JASMINE M.  |  Overall Experience 
Clasificación:
5.0

Everyone was extremely helpful and friendly

michael n.  |  First Impressions 
Clasificación:
5.0

Very simple and quick process to rent/return a vehicle, as well as when renting a unit. Completely stress and worry free.

JENA W.  |  Overall Experience 
Clasificación:
5.0

I have had a treacherous year. I greatly appreciate the assistance you offered in the midst of my traumatic year. THANK YOU

Andrea K.  |  Overall Experience 
Clasificación:
4.0

Good!

Jose C.  |  Overall Experience 
Clasificación:
4.0

I love that the unit was temperature controlled and very large! I liked the large hallways and elevator to make moving larger objects around easy. I would have enjoyed longer hours to access The unit

Brett N.  |  Overall Experience 
Clasificación:
5.0

Great staff.

CECIL L.  |  Overall Experience 
Clasificación:
5.0

Staff were very professional and polite.

Raymond G.  |  Overall Experience 
Clasificación:
5.0

great expedited services

Gigi B.  |  First Impressions 
Clasificación:
5.0

Great manager, very friendly

ELAINE H.  |  Overall Experience 
Clasificación:
5.0

With 2 years of storage I am blown out of the water with Uhaul consistency.

rhyan m.  |  Overall Experience 
Clasificación:
2.0

The only problem I really had was when I was moving my things out of storage, I realized a lot of my things were missing that were definitely put in my storage unit. I have a washer and dryer that leg

Denys J.  |  Overall Experience 
Clasificación:
5.0

Great service.

javier z.  |  Overall Experience 
Clasificación:
5.0

NICE STORAGE I CAN RELY ON YOU ALL at U-HAUL.

Jenice Chiquita C.  |  Overall Experience 
Clasificación:
1.0

Service es soss y told de manager my forniture hay have mood

javier m.  |  Overall Experience 
Clasificación:
5.0

Is good

Ana G.  |  First Impressions 
Clasificación:
5.0

Never had a problem with anyone or the storage unit.

RICHARD/ TOBI L.  |  Overall Experience 
Clasificación:
5.0

The 2 ladys that helped with my check in were awesome they were so helpful with getting my set up and making sure i had everything i needed.

Samantha F.  |  First Impressions 
Clasificación:
5.0

Maravilloso storage.

Barbara D.  |  Overall Experience 
Clasificación:
5.0

Erica and the rest of the staff were great! Super helpful and friendly! Drop off was quick and easy. Thank you for making the move a little bit easier.

Sarah G.  |  First Impressions 
Clasificación:
4.0

Bueno

SAMANTHA M.  |  Overall Experience 
Clasificación:
4.0

Great customer service but charges weren't corrected. Still trying to get it handled.

Bobby D.  |  First Impressions 
Clasificación:
2.0

The manager is the problem, change him please

Mulbah G.  |  Overall Experience 
Clasificación:
5.0

Buena atención

Xiomara D.  |  First Impressions 
Clasificación:
5.0

Fast and convenient

Oleksandr V.  |  First Impressions 
Clasificación:
5.0

Great Service! Not only was it fast, but the gentleman had a great sense of humor, and trust me I needed it after my long drive from VA. Thanks a lot!!

Kathleen N.  |  First Impressions 
Clasificación:
3.0

Im upset because you dont give refunds to customers that only went over 2day having there stuff to take everything out for that month. I wish i known that i would of took it out before the new month c

Joyce M.  |  Overall Experience 
Clasificación:
1.0

I'm unsatisfied with the storage every time I Go to drop something off it's so over crowded. On Sunday's it's horrible the same drive entrances is used an exit there's no other it's dangerous.

Marlly S.  |  First Impressions 
Clasificación:
1.0

It was my first time renting a storage and when I asked for help they just weren't really interested in answering some of my questions, trying to make me feel dumb. Such poor service will never rent.

Jose M.  |  First Impressions 
Clasificación:
5.0

Excellent service , especially considering that there were more people in line behind me , I wasn't made to feel pressured into making a decision . I was given options and answers for my situation .

mario m.  |  First Impressions 
Clasificación:
1.0

Unprepared. No communication. A very unpleasant experience. Never use them.

brett m.  |  Overall Experience 
Clasificación:
5.0

They were very professional at all the time.

Juan S.  |  Overall Experience 
Clasificación:
5.0

Everything was great as far as the staff. The u haul system kept crashing though at checkout

Jeffrey T.  |  Overall Experience 
Clasificación:
1.0

There were roaches in our belongings. This is unacceptable. Also the unresponsiveness of the facility is very disappointing. And if I was like that at my job I would get fired.

Katelin L.  |  Overall Experience 
Clasificación:
5.0

Great service

javier z.  |  First Impressions 
Clasificación:
5.0

The staff and facilities were friendly and clean easy access and close to home

Carol c.  |  Overall Experience 
Clasificación:
5.0

To Uhaul I have been very happy with Uhaul service moving in town or out of town. I will tell my friends when they decide to move call Uhaul.Two thumb up

bessie a.  |  First Impressions 
Clasificación:
5.0

Perfect. Atención

Rafael O.  |  First Impressions 
Clasificación:
5.0

Very pleased

stephanie t.  |  Overall Experience 
Clasificación:
5.0

Employees are very helpful and very friendly. The management is very understanding and are willing to work with you. I would use there storage facility again it was clean,safe they made my move easier

Mark B.  |  Overall Experience 
Clasificación:
4.0

Hello. I didn't have any surprises (that's a good thing). The parking lots could probably be swept more frequently but otherwise, the storage units were clean & I didn't see any pests. ¡Gracias!

ROCKY L.  |  Overall Experience 
Clasificación:
3.0

You should make it easier to alert customers to the needs for box accessories. The counter person did not supply them when pulled the boxes. I had to come back and ask what to put hanger on.

david b.  |  Overall Experience 
Clasificación:
5.0

thank you

Jeff M.  |  Overall Experience 
Clasificación:
5.0

Helped my wife load things into her car. They were great.

RIchard M.  |  Overall Experience 
Clasificación:
2.0

The power kept ing out during move in with our cars loaded and we couldn't access unit. There was dirty underwear in my unit and when i moved out just a few weeks later my stuff smelled like smoke.

Jacquelyn B.  |  Overall Experience 
Clasificación:
3.0

I thought I had a 10x15 climate control unit but when I arrived it was not

Lana L.  |  First Impressions 
Clasificación:
5.0

I have been a customer for over 5 years and I live elsewhere out of the area and my things was well good and taking care off this Uhaul is the best I will do this again it I had to

RICHARD P.  |  Overall Experience 
Clasificación:
5.0

A safe place to storage i recommend

CARLOS A.  |  Overall Experience 
Clasificación:
5.0

Staff/Owner very helpful. They offered to go above and beyond to make pick up and delivery easy ptocess

Elizabeth B.  |  Overall Experience 
Clasificación:
5.0

Wonderful staff, and clean facility! They made the process simple! Barb

barbara c. | Reservación
Clasificación:
5.0

I just have a complaint. Nobody explained to me that if my storage space didn't have AC my mattress would get mold. If somebody would told me that I would sure get the one with AC. I THREW IT AWAY

argueda v.  |  Overall Experience 
Clasificación:
1.0

Reserved online a climate controlled unit and when I arrived at the store, neither the size or climate control was available for me. Had to go somewhere else.

Robert W. | Reservación
Clasificación:
5.0

The employees were very friendly and knowledgeable. I will recommend this company and facilitating to anyone who needs help on moving and storage. Thanks for your help.

luis p.  |  Overall Experience 
Clasificación:
3.0

The 2nd floor was fine and climate controlled so no problems. However, the 1st floor smelled musty. They should not charge for access after 7pm. People need to access stuff after their work day.

kenisha s.  |  Overall Experience 
Clasificación:
5.0

Great facility!

Fonda L.  |  Overall Experience 
Clasificación:
3.0

Good facility but there needs to be a better plan in place to open the big bay doors in the back. When you press the intercom no one answers and you have to go all the way to the way to the front

JAWARA F.  |  Overall Experience 
Clasificación:
5.0

The woman who delivered our U-Boxes was on time, helpful, and very courteous.

Jonathan S.  |  Overall Experience 
Clasificación:
5.0

Was a good experience

Amariz M. | Reservación
Clasificación:
5.0

The people here are GREAT !!!! After a 20 hour drive, they got me into my storage quickly, answered all my questions, and were very helpful. The facility is very secure. I highly recommend them !!!!

GREGORY G. | Reservación
Clasificación:
3.0

The storage facility doors were always open and you could walk right in the door. No way to email receipts on auto pay accounts and manager and I worked with corporate to inform of issue...

Lennie P.  |  Overall Experience 
Clasificación:
5.0

The lights should come on sooner. It's remote and you have to walk too far before the lights come on. Otherwise A+

June E M.  |  Overall Experience 
Clasificación:
5.0

Great Service

Alysha S.  |  Overall Experience 
Clasificación:
5.0

Professional and caring! Thanks for all your help from your staff and employees.

Sadi B.  |  Overall Experience 
Clasificación:
5.0

thanks

Johnathan H.  |  Overall Experience 
Clasificación:
4.0

N/C

JOSE S.  |  Overall Experience 
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