Comentarios de los clientes para U-Haul Moving & Storage of West Tampa

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of West Tampa

Clasificación general:

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BOBBIE W. | Overall Experience |
Clasificación:

Thanks

HAIDER A.
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El cliente no dejó un comentario.

Rachel G.
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El cliente no dejó un comentario.

Neil S.
Clasificación:

Crooks, overcharged us for two days the truck was only out from 8am - 546pm on 11/13. Double charged the $19.95 rate and the CDW. Call the store you can't get a hold of them because the forward to a national call center and they can't transfer you to the store. I have had other issues with this location before. Hell of a way to run you small business cheating your customers. If you have to use a u-haul don't use this location. These are franchises so other locations may have better business practices. Avoid 4406 W Hillsborough Ave, Tampa, FL 33614. I will be going through our credit card company who will reverse the charges. Maybe then they will contact me for the amount that is really owed. Remember if a company didn't take your card with a chip reader you have ALL the power. Charges are automatically reversed in the consumers favor.

richard C.
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very efficient and professional service

Dennis G.
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El cliente no dejó un comentario.

Adiel L.
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El cliente no dejó un comentario.

Anthony F. | Overall Experience |
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Michael Reyes who is the Manager and his entire staff treated me with tremendous customer service. Very professional, courteous and efficient. Tony Fasulo

Arturo P.
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Thanks you

Darlene M.
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To clarify, the inside of the 15' truck was clean, the outside was dirty. I had to utilize 3 different U-haul places because although reserved a month in advance, the 15' truck was not available. You could improve by having the reserved equipment ready to go at the reservation time. My loader company “Homecoming Moving Co LLC” did not show up and did not call. You could improve service by removing loader/unloaders from your list if they are a “no show” for your U-haul customers.

Margarita R.
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El cliente no dejó un comentario.

Edna G.
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El cliente no dejó un comentario.

Glen S.
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The trailor had debris in it. The power leads on the system were questionable. There was an issue with a tail light not fuctioning. The employees were the reason the evaluation is as high as it is. They were great.

Miguel E.
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El cliente no dejó un comentario.

Emma D.
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El cliente no dejó un comentario.

Melissa B.
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El cliente no dejó un comentario.

Phillip A.
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Employees were helpful and courteous. They did a good job. Have two people at the check in counter in the morning. I wish an Allen wrench was not required to adjust the mirrors. However, an employee went to get one I could borrow. It would have been nice to know that I could get free used boxes at the beginning when I reserved a truck instead of after I returned the it.

Ridel C.
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Excellent service, they had exactly what I needed

Sade A.
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El cliente no dejó un comentario.

DARLENE L.
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They were very nice, professional, and knowledgeable.

Robert P.
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The vehicle they gave me should never have been in use. First the exterior was so dirty I had to stop a a station and clean the windshield, and head lamps before use. The front end steering was so worn and loose you could hardly keep in in your lane. Windshield wiper blades need changed. Mirrors couldnt be adjusted. A lot of things. If I hadn't been out of state just flown in , to load some items to return to Ohio, I would have dumped it and U-haul. In short I was screwed and they knew it. It's like give him the worst ruch we have and send it to Ohio. I feel I should receive some compensation, rebat or discount on a future rental.

LEON P. | Overall Experience |
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El cliente no dejó un comentario.

Marion M.
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Processes managed well. Online registration is a smart step to save time. Location is well organized, clean and neat. Equipment is in good to great condition. Staff are courteous and helpful.

Donald L.
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The workers are very nice but this the second time I've used this location and reserved a dolly and it wasn't included. Last time when I showed up they were out, even though I reserved it online. This time I reserved it and they didn't even put it in the truck.

Terry F.
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El cliente no dejó un comentario.

Mark E. | Overall Experience |
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These folks here are profesional, helpful and friendly. Excellent place.

MICHAEL D.
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I shipped 2 U-boxes only 1 showed up other was left behind in Abington Mass. new manager rectified it. Tampa facility was awesome staff went over and above great place great employees

Adrian H.
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I ordered a dolly and didn't get it.

Steven B.
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They were running low on blankets, so I could only get what I had reserved.

John L.
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I had a one way rental that I dropped. It was a day early but I didnt need the truck anymore. I was told to just leave it with keys and I would get an email. 6 hrs later no email. I called the location 4 times no answer and pushed to customer service center. They called the location and was told they were to busy to help. The next morning still nothing came. Truck was due there b y 9 am that morning. At 11 am went to the location. There was a female working the counter waited and waited called while standing in line she did not answer the phone. When it was my turn she really didnt seem to care. I explained what happened. She looked for the key and found it and then tried to find the truck which she could not. A younger gentleman located it somewhere out back. I showed her a pic of the odometer from when I dropped it off. She checked it in and printed a copy. In a low voice she simply said sorry. I picked a Uhaul facility to avoid this problem and here I had to go chasing them to get the truck returned so as not to get charged extra days! I have just moved cross country trying to unpack boxes and get settled and the last thing I need is to deal with incompetence and lack of caring. I will be writing to JOE SHOEN, CEO of Uhaul and sharing my experience.

Betty F.
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El cliente no dejó un comentario.

Cody H.
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I waited for 15 minutes at the front desk before anyone came to help me. When the employee finally showed up she was very short and rude. She acted as if my presence was an annoyance and when she needed anything from me she spouted more of a demand than a request. Also even though I was late to get the truck because of the lack of a service member being there I still had to return the truck at the original return time. Terrible customer service

Angel T.
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El cliente no dejó un comentario.

DIANA R.
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El cliente no dejó un comentario.

Stacy G. | First Impressions |
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El cliente no dejó un comentario.

Jessica H. | Overall Experience |
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El cliente no dejó un comentario.

James S.
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El cliente no dejó un comentario.

HILBURN B.
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El cliente no dejó un comentario.

Lloyd K.
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The overall experience with U-Haul was wonderful. We would definitely go with U-Haul again!

Oscar R.
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El cliente no dejó un comentario.

Joseph G.
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El cliente no dejó un comentario.

tolasha h. | Overall Experience |
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El cliente no dejó un comentario.

Bryan C. | Overall Experience |
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Everything was great until I asked to close my storage-I took my picture, sent in the close out procedure-it took almost a month and 2 phone calls and an email to get them to close it after I also received a late notice and a late fee (which I didn’t owe them a dime)...but after the final phone call..all was taken care of! Thanks

ED S.
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No improvement needed; the staff at this location are always friendly, courteous, and efficient, and willing to go out of their way to be helpful. They make the customer feel glad that he came.

Sheryl J.
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Excellent service from beginning to end. Thank you.

beverly M.
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El cliente no dejó un comentario.

Lester A.
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Luis, the young guy who help me out did a great job at setting everything up for me. He's very kind and friendly. I will definitively rent from this location again. Gracias Luis!

Edgar H.
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El cliente no dejó un comentario.

Carlos R.
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El cliente no dejó un comentario.

Mark M.
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El cliente no dejó un comentario.

Magno C.
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El cliente no dejó un comentario.

Dun'Te S.
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Quicker Deposit Time

Elizabeth R.
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Stock more pick up trucks, even older ones will do!

Dawn B.
Clasificación:

I returned my uhaul before close on the correct day and was somehow charged for another week ?? Given a whole new reservation back to where I came from? It only cost me 121 after previously being charged 266 and 490? This all feels like a huge rip off and I have a complaint filed still awaiting a call...

orlando C.
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El cliente no dejó un comentario.

Angel R.
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Customer service always has been good to me. I gave used this place a few times.

Jorge C.
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El cliente no dejó un comentario.

Nelson M.
Clasificación:

good

nicholas L.
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When picking up an auto transport, have the associate either secure the vehicle or guide them is doing so rather than just walking away and leaving customer to figure it out on their own.

raphael E.
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Pleasantly Surprised, I actually was going to rent from Penske, Original rental location took care of all my needs but I had to pick up at Hillsborough ave, they also took care of me. Wow awesome!!!!

Todd S.
Clasificación:

If the reserved size vehicle is not available, at least try to make an effort to locate one for the customer rather than downsizing the vehicle. That put us in a difficult position to have to get rid of things because we did not have the space. We also set up a storage unit for our arrival destination through this office. They messed up the reservation by scheduling for the same day, rather than the five days later when we would arrive. Because of this, when we arrived at our destination city there was no longer a reserved unit waiting for us. Our reservation was cancelled because we did not arrive the same day it was booked.

MICHAEL S.
Clasificación:

Very weird gas policy 1/4 of a tank, they charged me $42.00 dollars in gas. I went the next morning and they had to refunded my money. Something theY claimed as a mistake” Bullsh**) they refunded after I show them a video of the gas gauge that I recorded when I took possession of the truck. Be very vigilant and record the gauges.

Muhammad A.
Clasificación:

Unprofessional customer service from the start. Walked in and rep asked if i was there for a pickup. I said yes then the rep waited and looked at me. I had to ask what information they needed from me to lookup my reservation. Reps were more worried about the flies. I ordered 2 furniture dollys. They didn't have any furniture dolly so i asked for a utility dolly. When i got the truck i ended up with no utility dolly and one wooden furniture dolly that they sell in the store. Will need a truck in 2 months but will never rent from this place again.

paul e. | Overall Experience |
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El cliente no dejó un comentario.

Gildo B.
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El cliente no dejó un comentario.

Niya H.
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El cliente no dejó un comentario.

Brad M.
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The inside spray scent was a bit strong . It was kinda irritating to the noise but over all very friendly place and excellent service

Juan V.
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5 - Star Service

Jack P.
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El cliente no dejó un comentario.

michael n. | Overall Experience |
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El cliente no dejó un comentario.

Kayla A.
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When purchasing the trailer I informed the representative the type of vehicle I had and they did not inform me that there is a possibility that my vehicle could be damaged. Now I have a ruined front bumper.

Joshua C.
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El cliente no dejó un comentario.

Paul R.
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The phone port didn't work as I had to keep stopping at service plazas to recharge for directions. The cup holders and that whole area was filled with sticky goo. The driver side mirror kept folding down every 20 minutes, very dangerous trying to push it back up while driving. The trailer blew a tire 45 minutes north of Tampa, unscheduled hotel room since there was a 3 hour wait for repairs. I delivered the truck 2 days early. Some monetary compensation should have been deducted for all the aggravation and delay!!!

richard H.
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El cliente no dejó un comentario.

JEFFERY R.
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The opening S Hook was too narrow...the pick up location should carry tools & be able to fix the issue.

Anthony Z.
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El cliente no dejó un comentario.

Lian M.
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Everything perfect, very satisfied

jasmin S.
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So easy and affordable

CHAD W.
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El cliente no dejó un comentario.

Russell G.
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El cliente no dejó un comentario.

Perry H.
Clasificación:

Just keep up the good work.

Michael H.
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The process was easy and Pleasant

Eduardo C.
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We carefull whit the prices. I make a reservation from internet in 38 dollars and when I get the trailer I pay 85 U$S. You robbed me

Miguel B.
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Everything went fine until I returned the equipment later that day I was told that my card would be would be charged $34 instead the original $60 which was the amount to hold the reservation was charged to my card and not replaced I needed to call and speak with them to get that changed didn't like that

Colby M.
Clasificación:

Getting my stuff across the country proved to be such a stressful and unpleasant experience with Uhaul. The lady I first spoke with weeks before my scheduled move made me feel at ease and that everything would go smoothly. Things could not have gone worse. In LA my box was at the wrong location, making the movers have to drive 30 miles out of their way. The movers ended up getting a box from the correct location but this then screwed up my entire delivery date. I was told my box would arrive on August 29th and I received confirmation, however, by the time I got my box, the arrival date changed THREE TIMES. this means that I had to change my plans and my movers to accommodate the box. when my movers picked up my box from the Hillsborough location, they tried giving them an empty box, instead of the one filled with my belongings, thank god the movers knew that was incorrect or I would have had an empty box. Also my box went between two locations in Tampa and it took hours on the phone to find out where it exactly was located for me to tell the movers. on top of ALL of this, my belongings arrived broken and in terrible condition, and I have still not heard back with the status of my insurance claim where I should be getting $1000 and this happened weeks ago. Overall, this has been an absolute circus and I suggest anyone else going with a different moving company

Arelis B. | First Impressions |
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El cliente no dejó un comentario.

Mitchell R.
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El cliente no dejó un comentario.

Dorenda T.
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I arrive at 4:53pm on 9/13 to return the truck. The representative was outside when I pulled up. He did not acknowledge me; locked the doors and left even though it clearly states the office close at 5pm. He also charged me extra for gas when he clearly made an error. That's stealing's from. The customer.

Bruce O.
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Young lady at desk was very nice and young man at returns was also very nice.

Vanessa N.
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It was very busy and only had one clerk working the front counter. This is a large store and they could have used more help. The clerk was extremely helpful and pleasant despite people being lined up to the door!

Steven G.
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El cliente no dejó un comentario.

JOYCE A.
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service was poor and employees acted like we were not there.

Joseph F.
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Was over charged and given a truck with roaches. Truck didn't come with a lock either. Highly disappointed experience.

Gerardo B.
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El cliente no dejó un comentario.

Brian J.
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El cliente no dejó un comentario.

emerio P.
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En lo personal me gustaría que el personal revisara el camión en el momento de la entrega junto con el cliente y no dejarlo allí y que lo revisen después y te manden un correo es mi sugerencia.

ivette P.
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Super nice

Darielis C.
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Equipment was in good contitions, location in excelent condition

Pedro R.
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El cliente no dejó un comentario.

Edna G. | Online Move In |
Clasificación:

Michael Reyes store manager and team members are extremely busy always, particularly this holiday weekend however unwavering in keeping up with the extra load and go the extra mile (literally) largest store in the area, to assist in every which way possible. Michael is knowledge of every product service location equipment etc

John M.
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El cliente no dejó un comentario.

Carlos C.
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El cliente no dejó un comentario.

Richard V.
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El cliente no dejó un comentario.

Rosa C.
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El cliente no dejó un comentario.

Enrique F.
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El cliente no dejó un comentario.

David A.
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El cliente no dejó un comentario.

john C.
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El cliente no dejó un comentario.

Pablo S.
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Desinfectar los carros antes de ser entregados.

Juan C.
Clasificación:

Mask enforcement is necessary. Multiple people, including an employee, were without masks during my pickup.

James P.
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I would like to thank everyone for good service and very clean, they went above and beyond thank you.

PAVAN KUMAR S.
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El cliente no dejó un comentario.

eugenio R.
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A 5th person to help on weekends,they were swamped, some didn't have a lunch break and still maintained there professional duties, very helpful crew.

annis f. | First Impressions |
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El cliente no dejó un comentario.

Israel B. | Overall Experience |
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Gracias pude resolver todo bien gracias por el buen trabajo al cliente

linda f. | Overall Experience |
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If I ever need another storage unit I will go back to uhaul at 4406 west Hillsborough ave. They are so helpful and the.manager Mike is awesome.

ALFRED D. | Overall Experience |
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El cliente no dejó un comentario.

Ryan M. | Overall Experience |
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Overall experience was great, but the doors to get into the storage facility were broken most of the time, thus anyone was able to walk into the facility without a security card.

Samantha C. | Overall Experience |
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I paid my bill in full on the due date 6/22/20 and actually found a home and moved out 6/25/20 . I went to the office to see if I can get a prorated rent, some of my 121$ I spent back and was told I couldn’t! There’s nothing in my unit! Then was asked if I wanted to go ahead and checkout?! WHY, so you can KEEP my money and rent the unit out AGAIN and double your funds! Yeah, RIGHT! Looks like I’m keeping my lock on the unit the rest of the month for no reason at all! TERRIBLE customer service! I will NOT be using uhaul ANYMORE! And definitely not recommending to anyone else to get SCAMMED!

Dawning Family S. | First Impressions |
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Mr. Reyes is a great manager very polite, helpful, and had great customer service skills. He also answered and explained all questions I had.

Oleksandr V. | Overall Experience |
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El cliente no dejó un comentario.

Jessica L. | Overall Experience |
Clasificación:

is my storage unit closed out?

Ryan M. | First Impressions |
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Staff was helpful, facilities were clean and well maintained.

Teresa G. | First Impressions |
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El cliente no dejó un comentario.

Mark B. | Overall Experience |
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The storage buildings are not designed well at all! They have way too many rental trucks and trailers blocking the driveways, this facility is not large truck or trailer friendly. I brought in a 16' trailer to load and it was near impossible to maneuver especially with other vehicles in the same area! I would NEVER use or RECOMMEND this facility for any type of storage. Inside building 3, there is a strong order of urine!

Michael M. | First Impressions |
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Friendly and helpful staff.

Lissette Maria R. | Overall Experience |
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El cliente no dejó un comentario.

William S. | Overall Experience |
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The best Uhaul facility with great customer service!

LISA B. | Overall Experience |
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El cliente no dejó un comentario.

Yolanda S. | Overall Experience |
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The staff was very helpful and polite. Thank you Uhaul Truck and Storage for taking good care of your customers. You are/were a Godsend and I really appreciate you help. Blessings!!❤

JASMINE M. | Overall Experience |
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El cliente no dejó un comentario.

michael n. | First Impressions |
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Everyone was extremely helpful and friendly

JENA W. | Overall Experience |
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Very simple and quick process to rent/return a vehicle, as well as when renting a unit. Completely stress and worry free.

Andrea K. | Overall Experience |
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I have had a treacherous year. I greatly appreciate the assistance you offered in the midst of my traumatic year. THANK YOU

Jose C. | Overall Experience |
Clasificación:

Good!

Brett N. | Overall Experience |
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I love that the unit was temperature controlled and very large! I liked the large hallways and elevator to make moving larger objects around easy. I would have enjoyed longer hours to access The unit

CECIL L. | Overall Experience |
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Great staff.

Raymond G. | Overall Experience |
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Staff were very professional and polite.

Gigi B. | First Impressions |
Clasificación:

great expedited services

ELAINE H. | Overall Experience |
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Great manager, very friendly

rhyan m. | Overall Experience |
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With 2 years of storage I am blown out of the water with Uhaul consistency.

Denys J. | Overall Experience |
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The only problem I really had was when I was moving my things out of storage, I realized a lot of my things were missing that were definitely put in my storage unit. I have a washer and dryer that leg

javier z. | Overall Experience |
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Great service.

Jenice Chiquita C. | Overall Experience |
Clasificación:

NICE STORAGE I CAN RELY ON YOU ALL at U-HAUL.

javier m. | Overall Experience |
Clasificación:

Service es soss y told de manager my forniture hay have mood

Ana G. | First Impressions |
Clasificación:

Is good

RICHARD/ TOBI L. | Overall Experience |
Clasificación:

Never had a problem with anyone or the storage unit.

Samantha F. | First Impressions |
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The 2 ladys that helped with my check in were awesome they were so helpful with getting my set up and making sure i had everything i needed.

Barbara D. | Overall Experience |
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Maravilloso storage.

Sarah G. | First Impressions |
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Erica and the rest of the staff were great! Super helpful and friendly! Drop off was quick and easy. Thank you for making the move a little bit easier.

SAMANTHA M. | Overall Experience |
Clasificación:

Good

Bobby D. | First Impressions |
Clasificación:

Great customer service but charges weren’t corrected. Still trying to get it handled.

Mulbah G. | Overall Experience |
Clasificación:

The manager is the problem, change him please

Xiomara D. | First Impressions |
Clasificación:

Buena atención

Oleksandr V. | First Impressions |
Clasificación:

Fast and convenient

Kathleen N. | First Impressions |
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Great Service! Not only was it fast, but the gentleman had a great sense of humor, and trust me I needed it after my long drive from VA. Thanks a lot!!

Joyce M. | Overall Experience |
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Im upset because you dont give refunds to customers that only went over 2day having there stuff to take everything out for that month. I wish i known that i would of took it out before the new month c

Marlly S. | First Impressions |
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I’m unsatisfied with the storage every time I Go to drop something off it’s so over crowded. On Sunday’s it’s horrible the same drive entrances is used an exit there’s no other it’s dangerous.

Jose M. | First Impressions |
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It was my first time renting a storage and when I asked for help they just weren’t really interested in answering some of my questions, trying to make me feel dumb. Such poor service will never rent.

mario m. | First Impressions |
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Excellent service , especially considering that there were more people in line behind me , I wasn't made to feel pressured into making a decision . I was given options and answers for my situation .

brett m. | Overall Experience |
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Unprepared. No communication. A very unpleasant experience. Never use them.

Juan S. | Overall Experience |
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They were very professional at all the time.

Jeffrey T. | Overall Experience |
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Everything was great as far as the staff. The u haul system kept crashing though at checkout

Katelin L. | Overall Experience |
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There were roaches in our belongings. This is unacceptable. Also the unresponsiveness of the facility is very disappointing. And if I was like that at my job I would get fired.

javier z. | First Impressions |
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Great service

Carol c. | Overall Experience |
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The staff and facilities were friendly and clean easy access and close to home

bessie a. | First Impressions |
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To Uhaul I have been very happy with Uhaul service moving in town or out of town. I will tell my friends when they decide to move call Uhaul.Two thumb up

Rafael O. | First Impressions |
Clasificación:

Perfect. Atención

stephanie t. | Overall Experience |
Clasificación:

Very pleased

Mark B. | Overall Experience |
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Employees are very helpful and very friendly. The management is very understanding and are willing to work with you. I would use there storage facility again it was clean,safe they made my move easier

ROCKY L. | Overall Experience |
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Hello. I didn't have any surprises (that's a good thing). The parking lots could probably be swept more frequently but otherwise, the storage units were clean & I didn't see any pests. Thanks!

david b. | Overall Experience |
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You should make it easier to alert customers to the needs for box accessories. The counter person did not supply them when pulled the boxes. I had to come back and ask what to put hanger on.

Jeff M. | Overall Experience |
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thank you

RIchard M. | Overall Experience |
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Helped my wife load things into her car. They were great.

Jacquelyn B. | Overall Experience |
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The power kept ing out during move in with our cars loaded and we couldn't access unit. There was dirty underwear in my unit and when i moved out just a few weeks later my stuff smelled like smoke.

Lana L. | First Impressions |
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I thought I had a 10x15 climate control unit but when I arrived it was not

RICHARD P. | Overall Experience |
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I have been a customer for over 5 years and I live elsewhere out of the area and my things was well good and taking care off this Uhaul is the best I will do this again it I had to

CARLOS A. | Overall Experience |
Clasificación:

A safe place to storage i recommend

Elizabeth B. | Overall Experience |
Clasificación:

Staff/Owner very helpful. They offered to go above and beyond to make pick up and delivery easy ptocess

barbara c. | Reservation |
Clasificación:

Wonderful staff, and clean facility! They made the process simple! Barb

argueda v. | Overall Experience |
Clasificación:

I just have a complaint. Nobody explained to me that if my storage space didn't have AC my mattress would get mold. If somebody would told me that I would sure get the one with AC. I THREW IT AWAY

Robert W. | Reservation |
Clasificación:

Reserved online a climate controlled unit and when I arrived at the store, neither the size or climate control was available for me. Had to go somewhere else.

luis p. | Overall Experience |
Clasificación:

The employees were very friendly and knowledgeable. I will recommend this company and facilitating to anyone who needs help on moving and storage. Thanks for your help.

kenisha s. | Overall Experience |
Clasificación:

The 2nd floor was fine and climate controlled so no problems. However, the 1st floor smelled musty. They should not charge for access after 7pm. People need to access stuff after their work day.

Fonda L. | Overall Experience |
Clasificación:

Great facility!

JAWARA F. | Overall Experience |
Clasificación:

Good facility but there needs to be a better plan in place to open the big bay doors in the back. When you press the intercom no one answers and you have to go all the way to the way to the front

Jonathan S. | Overall Experience |
Clasificación:

The woman who delivered our U-Boxes was on time, helpful, and very courteous.

Amariz M. | Reservation |
Clasificación:

Was a good experience

GREGORY G. | Reservation |
Clasificación:

The people here are GREAT !!!! After a 20 hour drive, they got me into my storage quickly, answered all my questions, and were very helpful. The facility is very secure. I highly recommend them !!!!

Lennie P. | Overall Experience |
Clasificación:

The storage facility doors were always open and you could walk right in the door. No way to email receipts on auto pay accounts and manager and I worked with corporate to inform of issue...

June E M. | Overall Experience |
Clasificación:

The lights should come on sooner. It's remote and you have to walk too far before the lights come on. Otherwise A+

Alysha S. | Overall Experience |
Clasificación:

Great Service

Sadi B. | Overall Experience |
Clasificación:

Professional and caring! Thanks for all your help from your staff and employees.

Johnathan H. | Overall Experience |
Clasificación:

thanks

JOSE S. | Overall Experience |
Clasificación:

N/A

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